Barceló Lanzarote Resort Hotel deluxe suite

Occidental Lanzarote Mar

Texto: 38018 Large resort designed for a family holiday and to enjoy sport with its spectacular Olympic-size swimming pools and extensive sports facilities. Avenida del Mar, 5 | 35508 Costa Teguise (Lanzarote)
+34 928 59 13 29 +34 928 591337
Occidental Lanzarote Mar Texto: 38018 4 out of 5 based on 5538 ratings. 5538 user reviews.
Occidental Lanzarote Mar reviewed by lawroyid on . Fantastic hotel. We stayed as a couple from 1st to 11th October . The hotel is fantastic. Very clean with lovely staff in all departments. The pool areas are lively with interaction from the animation team throughout... Rating: 4
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Occidental Lanzarote Mar

Avenida del Mar, 5   35508 Costa Teguise (Lanzarote)  


Places of Interest

15 km Guacimeta

3 km Costa Teguise Golf Course

400 m Cala del Ancla beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Mar

4.0/5 Round Indicators
| 5575 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

1888

Very good

36% Complete

2018

Average

18% Complete

1029

Poor

6% Complete

384

Very poor

4% Complete

259

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    Round Indicators
    D8641QYsharons Evanton, United Kingdom. 10/18/2017 Family

    “Family Holliday”

    Helpful and friendly staff. Great choice of activities to suit all ages and abilities. Large variety of food and drink, always well stocked with no queues. Only negative thing was the couch/pull-out beds which are really not suitable for adults. We had to pay full price for our 17yr old son, who is over 6ft, and he had one of these beds which was not very comfortable.
    Round Indicators
    becandchris522 10/18/2017 Family

    “A little disappointed. first family holiday so was a good experience for our next booking. Kids aged 3 and 5 month old.”

    The main issue we had was communication and entertainment. We asked if there was somewere for us to walk and got a 'no' to then layer find a town 15 minutes away on our last day. Never me our reputation, daughter was scared of the entertainer as she was nasty but we made the holiday ourselves - would I go again; no.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guests, Our guest´s comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Reagarding the communication, we lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Further, we are sorry that you didn´t really appreciate the efforts of our entertainment team either. They do try to involve and animate our guests although we do appreciate that not everybody is into this. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, The Management.

    Round Indicators
    Marie G Liverpool . 10/17/2017 Couples

    “Nice little hotel”

    Hotel was clean. Staff really helpful. Food good with a wide variety. Preferred adult only pool but wasn't able to use all inclusive options. The main pool great for families, entertainment and activities if you want this. Free bus available to visit beach. Local buses regular to visit other towns.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear Marie, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Lanzarote Mar hotel and are delighted to read that we were able to match your holiday expectations. Regarding the entertaiment, we understand by reading your preference for more tranquil accommodation. However, it is our goal to provide all our guests with a memorable holiday with the option of evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so. On the other hand, a thorough cleaning being an absolute must for us, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management.

    Round Indicators
    Ams72_11 Inverness, United Kingdom. 10/17/2017 Family

    “Fantastic Hotel”

    All inclusive family holiday with 11 of us, youngest 4 and oldest 66. Hotel is spacious and very clean with helpful staff. Rooms were massive and clean with daily housekeeping. Pool area fantastic with plenty of sun loungers and poolside entertainment and games. Life guard provided at pool area next to the slides. Meals were plentiful with lots of choices including plenty of fresh salads and fruits. Restaurant staff worked tirelessly, could not fault any of them. Snack bar always well supplied with food and drinks. Entertainment staff just awesome and kept us all entertained all day. Free bus runs every hour to Costa Teguise for beach and shops and stops just outside hotel. Will happily return to this hotel.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guest, Thank you for reviewing your recent stay in our Occidental Lanzarote Mar. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again son. Sincerely, The management

    Round Indicators
    Yvonne68 Bracknell, United Kingdom. 10/17/2017 Couples

    “Lovely hotel”

    This hotel was very good in nearly all aspects they let themselves down on only a couple of things but on the whole loved this hotel. Food, drink room excellent. The pool was brilliant and our waiter did us proud every night - very good. Cannot fault the all inclusive drinks bar both by pool and in the bar - they just put the bottles on the bar and you helped yourself. brilliant. we would go back again as we liked the hotel very good. Unfortunately the reps let us down as our transport which we had paid for didnt turn up to take us to the airport. so we had to pay for a taxi to take us there. apart from that hotel very good. and food excellent lots of it.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear Yvonne, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We hope that the discomfort described did not hinder you from fully enjoying your stay in our facilities. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, The management

    EVALUATION

    Round Indicators

    • october 18 2017
    • Evanton, United Kingdom
    • Family

    D8641QYsharons

    “Family Holliday”


    Helpful and friendly staff. Great choice of activities to suit all ages and abilities. Large variety of food and drink, always well stocked with no queues. Only negative thing was the couch/pull-out beds which are really not suitable for adults. We had to pay full price for our 17yr old son, who is over 6ft, and he had one of these beds which was not very comfortable.


    EVALUATION

    Round Indicators

    • october 18 2017
    • Family

    becandchris522

    “A little disappointed. first family holiday so was a good experience for our next booking. Kids aged 3 and 5 month old.”


    The main issue we had was communication and entertainment. We asked if there was somewere for us to walk and got a 'no' to then layer find a town 15 minutes away on our last day. Never me our reputation, daughter was scared of the entertainer as she was nasty but we made the holiday ourselves - would I go again; no.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guests, Our guest´s comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Reagarding the communication, we lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Further, we are sorry that you didn´t really appreciate the efforts of our entertainment team either. They do try to involve and animate our guests although we do appreciate that not everybody is into this. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, The Management.

    EVALUATION

    Round Indicators

    • october 17 2017
    • Liverpool
    • Couples

    Marie G

    “Nice little hotel”


    Hotel was clean. Staff really helpful. Food good with a wide variety. Preferred adult only pool but wasn't able to use all inclusive options. The main pool great for families, entertainment and activities if you want this. Free bus available to visit beach. Local buses regular to visit other towns.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear Marie, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Lanzarote Mar hotel and are delighted to read that we were able to match your holiday expectations. Regarding the entertaiment, we understand by reading your preference for more tranquil accommodation. However, it is our goal to provide all our guests with a memorable holiday with the option of evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so. On the other hand, a thorough cleaning being an absolute must for us, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management.

    EVALUATION

    Round Indicators

    • october 17 2017
    • Inverness, United Kingdom
    • Family

    Ams72_11

    “Fantastic Hotel”


    All inclusive family holiday with 11 of us, youngest 4 and oldest 66. Hotel is spacious and very clean with helpful staff. Rooms were massive and clean with daily housekeeping. Pool area fantastic with plenty of sun loungers and poolside entertainment and games. Life guard provided at pool area next to the slides. Meals were plentiful with lots of choices including plenty of fresh salads and fruits. Restaurant staff worked tirelessly, could not fault any of them. Snack bar always well supplied with food and drinks. Entertainment staff just awesome and kept us all entertained all day. Free bus runs every hour to Costa Teguise for beach and shops and stops just outside hotel. Will happily return to this hotel.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guest, Thank you for reviewing your recent stay in our Occidental Lanzarote Mar. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again son. Sincerely, The management

    EVALUATION

    Round Indicators

    • october 17 2017
    • Bracknell, United Kingdom
    • Couples

    Yvonne68

    “Lovely hotel”


    This hotel was very good in nearly all aspects they let themselves down on only a couple of things but on the whole loved this hotel. Food, drink room excellent. The pool was brilliant and our waiter did us proud every night - very good. Cannot fault the all inclusive drinks bar both by pool and in the bar - they just put the bottles on the bar and you helped yourself. brilliant. we would go back again as we liked the hotel very good. Unfortunately the reps let us down as our transport which we had paid for didnt turn up to take us to the airport. so we had to pay for a taxi to take us there. apart from that hotel very good. and food excellent lots of it.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear Yvonne, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We hope that the discomfort described did not hinder you from fully enjoying your stay in our facilities. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, The management

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