Barceló Santiago Hotel Pool

Barceló Santiago

Texto: 38536 Hotel that forms a balcony over the ocean that offers the best views of La Gomera and the Los Gigantes cliffs. C/ La Hondura, 8 | 38683 Puerto Santiago (Tenerife)
+34 922 860 912 +34 922 861808
Barceló Santiago Texto: 38536 4 out of 5 based on 6094 ratings. 6094 user reviews.
Barceló Santiago reviewed by holidaytripper2015 on . Latest Situation Building work My wife and I have a holiday booked at this hotel from 21st – 28th December 2017 Being mindful of the postings about noisy building works and swimming pool being out of use I contacted TUI to enquire... Rating: 4
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Barceló Santiago

C/ La Hondura, 8   38683 Puerto Santiago (Tenerife)  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6097 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2587

Very good

37% Complete

2262

Average

13% Complete

824

Poor

4% Complete

279

Very poor

2% Complete

146

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    Round Indicators
    Jimmy B 12/15/2017 Couples

    “Building work finished at hotel”

    Pool open at the hotel now food good whether good drink even better lovely hotel in great location for a relaxing holiday.staff can't do enough wonderful a little finish of but no noise today if you are worried don't it's all done ready for Christmas
    Round Indicators
    Nick P Newton Abbot, United Kingdom. 12/15/2017 Couples

    “ANOTHER OUTSTANDING WINTER SUN BREAK”

    This hotel is efficiently run to a high standard. Meals are plentiful and varied enough to satisfy the most picky of international travellers. Staff are helpful and polite without being over-familiar. The Pool bar has outstanding views of La Gomera and is a must for Sun Downers!
    Round Indicators
    Care4Nature London, United Kingdom. 12/14/2017 Couples

    “Beautiful views with side servings of cockroaches and ants!”

    Booked via TUI - We are in room 557. The rooms is in desperate need of good care - the tub leaks water, sink is chipped, doors are peeling. The only best part are the sea views. And the worst part is - on the first day we found ants everywhere on the tables. All they did was to send someone with insecticide. Tonight (14/12) we came back from dinner and found cockroaches!! I mean seriously!! Why put the room up for accommodation if the basic hygiene can’t be maintained. (Will be taking this up with TUI as well - as you expect them to do a quality check for you.) DO NOT BOOK this place. Avoid like plague unless you want to take ants and cockroaches home as mementos.

    santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Santiago hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Moreover, we have taken good note of your remarks related to the presence of cockroaches and ants within our grounds; given the climatology of Tenerife and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    Round Indicators
    Peter J Bridgend, United Kingdom. 12/14/2017 Couples

    “Great Winter Sun break 😎”

    Great hotel, of 2nd time , as is what you want for a weeks winter sun escape. Fantastic location , on seafront and facing the wonderful giant cliffs at Los Gigantes, Tenerife. Good facilities ( pools, gym, spa, restaurants, tennis/5-a-side court, entertainment theatre, in & out bars. Great staff and food.. Outside front doot a wee bustling shops, cafe's , restaurant & bars street..Short walk ( 10- 15 mins) to Los Gigantes or Arena... 5 mins other shops and fantastic sea - cliff front walks.. whats not to like ..😎

    santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Peter, It is a great pleasure to read that you had a fantastic experience and that you were very satisfied with the facilities and services provided by the team. It is our goal is to make their stay a memorable one. I will be sharing your review with the staff as this will keep them motivated and committed to keep providing a superb service as expected by our guests. Thank you again for your candid words, should you need further assistance please feel free to contacting us. A Christmas wish is sent to you, that all your Christmas dreams come true. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    Round Indicators
    holidaytripper2015 Suffolk, United Kingdom. 12/13/2017 Couples

    “Latest Situation Building work”

    My wife and I have a holiday booked at this hotel from 21st – 28th December 2017 Being mindful of the postings about noisy building works and swimming pool being out of use I contacted TUI to enquire the situation they advised me that works should be completed by the 18th December but would not confirm this. Not being happy with a should be –might be – possibly situation I telephoned the hotel direct. The hotel has informed me today 13th December that all pools will be available when we arrive and that the noisy works cutting of balustrades etc will be complete this week.

    santiagorrpp, Propietario at Barcelo Santiago, responded to this review
     Dear Guest, We are pleased to read you choose our hotel for your holidays on Tenerife. As your tour operator and our front desk informed you all pools will be available during your stay. We are looking forward to welcome you among us. Kind regards, Barceló Santiago****

    EVALUATION

    Round Indicators

    • december 15 2017
    • Couples

    Jimmy B

    “Building work finished at hotel”


    Pool open at the hotel now food good whether good drink even better lovely hotel in great location for a relaxing holiday.staff can't do enough wonderful a little finish of but no noise today if you are worried don't it's all done ready for Christmas


    EVALUATION

    Round Indicators

    • december 15 2017
    • Newton Abbot, United Kingdom
    • Couples

    Nick P

    “ANOTHER OUTSTANDING WINTER SUN BREAK”


    This hotel is efficiently run to a high standard. Meals are plentiful and varied enough to satisfy the most picky of international travellers. Staff are helpful and polite without being over-familiar. The Pool bar has outstanding views of La Gomera and is a must for Sun Downers!


    EVALUATION

    Round Indicators

    • december 14 2017
    • London, United Kingdom
    • Couples

    Care4Nature

    “Beautiful views with side servings of cockroaches and ants!”


    Booked via TUI - We are in room 557. The rooms is in desperate need of good care - the tub leaks water, sink is chipped, doors are peeling. The only best part are the sea views. And the worst part is - on the first day we found ants everywhere on the tables. All they did was to send someone with insecticide. Tonight (14/12) we came back from dinner and found cockroaches!! I mean seriously!! Why put the room up for accommodation if the basic hygiene can’t be maintained. (Will be taking this up with TUI as well - as you expect them to do a quality check for you.) DO NOT BOOK this place. Avoid like plague unless you want to take ants and cockroaches home as mementos.


    santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Santiago hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Moreover, we have taken good note of your remarks related to the presence of cockroaches and ants within our grounds; given the climatology of Tenerife and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    EVALUATION

    Round Indicators

    • december 14 2017
    • Bridgend, United Kingdom
    • Couples

    Peter J

    “Great Winter Sun break 😎”


    Great hotel, of 2nd time , as is what you want for a weeks winter sun escape. Fantastic location , on seafront and facing the wonderful giant cliffs at Los Gigantes, Tenerife. Good facilities ( pools, gym, spa, restaurants, tennis/5-a-side court, entertainment theatre, in & out bars. Great staff and food.. Outside front doot a wee bustling shops, cafe's , restaurant & bars street..Short walk ( 10- 15 mins) to Los Gigantes or Arena... 5 mins other shops and fantastic sea - cliff front walks.. whats not to like ..😎


    santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Peter, It is a great pleasure to read that you had a fantastic experience and that you were very satisfied with the facilities and services provided by the team. It is our goal is to make their stay a memorable one. I will be sharing your review with the staff as this will keep them motivated and committed to keep providing a superb service as expected by our guests. Thank you again for your candid words, should you need further assistance please feel free to contacting us. A Christmas wish is sent to you, that all your Christmas dreams come true. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    EVALUATION

    Round Indicators

    • december 13 2017
    • Suffolk, United Kingdom
    • Couples

    holidaytripper2015

    “Latest Situation Building work”


    My wife and I have a holiday booked at this hotel from 21st – 28th December 2017 Being mindful of the postings about noisy building works and swimming pool being out of use I contacted TUI to enquire the situation they advised me that works should be completed by the 18th December but would not confirm this. Not being happy with a should be –might be – possibly situation I telephoned the hotel direct. The hotel has informed me today 13th December that all pools will be available when we arrive and that the noisy works cutting of balustrades etc will be complete this week.


    santiagorrpp, Propietario at Barcelo Santiago, responded to this review
    Dear Guest, We are pleased to read you choose our hotel for your holidays on Tenerife. As your tour operator and our front desk informed you all pools will be available during your stay. We are looking forward to welcome you among us. Kind regards, Barceló Santiago****

    Barceló Santiago Hotel Health and Beauty Treatments

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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