Barceló Santiago Hotel Pool

Barceló Santiago

Texto: 38500 Hotel that forms a balcony over the ocean that offers the best views of La Gomera and the Los Gigantes cliffs. La Hondura, 8 | 38683 | Puerto Santiago (Tenerife) | Islas Canarias | España
+34 922 860 912 +34 922 861808
Barceló Santiago Texto: 38500 4 out of 5 based on 6474 ratings. 6474 user reviews.
Barceló Santiago reviewed by sampm11 on . Highly recommended My family and I stayed at Barcelo Satiago for a week. The stuff were extremely helpful and there is entertainment from the morning through till the evening. The hotel is in a good location, we hired... Rating: 5
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Barceló Santiago

La Hondura, 8   38683   Puerto Santiago (Tenerife)   Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6473 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2746

Very good

37% Complete

2406

Average

13% Complete

872

Poor

4% Complete

294

Very poor

2% Complete

155

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    Round Indicators
    Lula919 Aberdeen, United Kingdom. 05/18/2018 Friends getaway

    “Great holiday!”

    The hotel is brilliant, room about smaller than we thought, but as we were only washing and sleeping there, it was adequate. Food was lovely, we went all inclusive, so was great not having to pay. Staff were great. We also came back in November 2017 and loved it some more!! We will be back on the 17th June 2018, cannot wait to see all our friends, the staff who are amazing. See you soon xx

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you so much for choosing Barcelo Santiago again for your well deserved holiday, we are delighted to read that you had such a wonderful stay with us. It is comment like this that makes us proud every day and your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again it has been a true pleasure to have you as a guest and we look forward to welcome you back in June 2018. Please do not hesitate to contact us directly if we can be of any assistance. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    bignath2018 Bradford, United Kingdom. 05/16/2018 Couples

    “food poor not enough choice and repeated meats lunch and dinner”

    we had to eat other places on a few occasions on an evening , the food was repeated so many times got fed up with pork and undercooked products. this was our third time and wont probably be going again.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you so much for your comments, moreover for taking the time in sharing your experience. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. We appreciate your comments, we do take them into account in order to keep improving our service, ensuring a good quality service and guest satisfaction. We look forward to receiving your visit soon and we remain at your disposal. Best Regards, Sara Illermann Guest Experience Manager

    Round Indicators
    williamkeyte Evesham, United Kingdom. 05/14/2018 Family

    “Excellent Hotel”

    Just completed our seventh stay at this hotel. My wife and I have booked to return again for our 8th stay in October together with 2 of our friends. The Barcelo Santiago is a great hotel with friendly, professional staff, and a wide selection of food and drink in the restaurants and bars to satisfy all tastes. The Hotel is situated on a cliff top location overlooking the sea and offering magnificent views of the cliffs of Los Gigantes and the island of La Gomera. Wi-fi is a must have nowadays and this service is available free of charge and a strong reception can be found in most areas of the hotel.

    GEM B, Director de Recepción at Barcelo Santiago, responded to this review
     Dear Guest, First of all we want to thank you for your loyalty to our Barceló brand and for choosing Barcelo Santiago for your well-deserved holiday. We are delighted to read that once again we have managed to exceed your expectations and you left with a memorable holiday. Thank you for your wonderful comment about our amazing restaurant and bar facilities, as our Chefs always strive to satisfy all our guest needs. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once again thank you for the comment about our most stunning views in Tenerife. One of the best location in Tenerife. It has been a true pleasure having you stay with us and we look forward to welcome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    disp12 Durham, United Kingdom. 05/14/2018

    “Spring break”

    This hotel is in a wonderful location for scenery.It's position cannot be faulted for the sea views and the Los Gigantes. The hotel is undoing renovations to it's guest rooms .The room we stayed in had not been renovated so it was "shabby" although kept extremely clean.The bed was lovely and comfortable with extra bedding should you need it. Nice balcony overlooking the sea. Food was plentiful and lots of choice although not very hot.Maybe the food heaters are going to be replaced as part of the upgrade. The staff in all areas were pleasant and helpful. I would say if you have problems walking uphill etc. this may not be the resort for you.Lots of steps to reach different areas.Not a problem in the hotel as there are lifts and ramps for access. Lovely gardens and sunbathing areas which overlook the sea..

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you very much for reviewing your positive experience on this site. We will certainly share your very nice words with the staff, your comments make us feel very proud of the way they serve you all and have already acknowledged them all for such a positive attitude. I feel so proud of our team every single day! Thank you very much for your suggestions, we'll take them into account for future improvement. In regards to your comment about the rooms as you mentioned we are currently undertaking a full room renovation for a more modern design. On the other hand we are pleased to read that you were satisfied with cleaning of the room. As well as the most stunning views overlooking the Ocean, once of the best places in Tenerife. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. It was a great pleasure having you staying with us recently and I would like to thank you for taking the time to review The Barceló Santiago Hotel on TripAdvisor. I very much hope to welcome you back in the near future. Thank you for staying with us. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    derekhK2763JG Bedford, United Kingdom. 05/12/2018 Couples

    “Back to our favourite hotel.”

    If there is one thing we'd like is some upgrading & a 'adults only' hotel. It could be a 5 star! The view is spectacular & location great for a quieter holiday. The staff are overall very good. A reception display of the room upgrades/refurbishment would be good. We will be back!

    GEM B, Director de Recepción at Barcelo Santiago, responded to this review
     Dear Guest, Thank you for choosing Barcelo Santiago again for your holiday, we are very pleased to read that you have enjoyed your holiday to the fullest. As well thank you for pointing out our amazing location and stunning views overlooking the Atlantic ocean, for sure one of the best places to be in Tenerife. We appreciate your suggestions and comments for further improvements and will make sure to take it up in our next departmental meeting. We are happy to read that our team members made you feel at home and well taken care of, we will make sure to pass on your nice comment. Once again it has been a pleasure having you as our guest and we look forward welcoming you back. Please do not hesitate to contact us directly if we can be of any assistance. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 18 2018
    • Aberdeen, United Kingdom
    • Friends getaway

    Lula919

    “Great holiday!”


    The hotel is brilliant, room about smaller than we thought, but as we were only washing and sleeping there, it was adequate. Food was lovely, we went all inclusive, so was great not having to pay. Staff were great. We also came back in November 2017 and loved it some more!! We will be back on the 17th June 2018, cannot wait to see all our friends, the staff who are amazing. See you soon xx


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you so much for choosing Barcelo Santiago again for your well deserved holiday, we are delighted to read that you had such a wonderful stay with us. It is comment like this that makes us proud every day and your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again it has been a true pleasure to have you as a guest and we look forward to welcome you back in June 2018. Please do not hesitate to contact us directly if we can be of any assistance. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 16 2018
    • Bradford, United Kingdom
    • Couples

    bignath2018

    “food poor not enough choice and repeated meats lunch and dinner”


    we had to eat other places on a few occasions on an evening , the food was repeated so many times got fed up with pork and undercooked products. this was our third time and wont probably be going again.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you so much for your comments, moreover for taking the time in sharing your experience. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. We appreciate your comments, we do take them into account in order to keep improving our service, ensuring a good quality service and guest satisfaction. We look forward to receiving your visit soon and we remain at your disposal. Best Regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 14 2018
    • Evesham, United Kingdom
    • Family

    williamkeyte

    “Excellent Hotel”


    Just completed our seventh stay at this hotel. My wife and I have booked to return again for our 8th stay in October together with 2 of our friends. The Barcelo Santiago is a great hotel with friendly, professional staff, and a wide selection of food and drink in the restaurants and bars to satisfy all tastes. The Hotel is situated on a cliff top location overlooking the sea and offering magnificent views of the cliffs of Los Gigantes and the island of La Gomera. Wi-fi is a must have nowadays and this service is available free of charge and a strong reception can be found in most areas of the hotel.


    GEM B, Director de Recepción at Barcelo Santiago, responded to this review
    Dear Guest, First of all we want to thank you for your loyalty to our Barceló brand and for choosing Barcelo Santiago for your well-deserved holiday. We are delighted to read that once again we have managed to exceed your expectations and you left with a memorable holiday. Thank you for your wonderful comment about our amazing restaurant and bar facilities, as our Chefs always strive to satisfy all our guest needs. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once again thank you for the comment about our most stunning views in Tenerife. One of the best location in Tenerife. It has been a true pleasure having you stay with us and we look forward to welcome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 14 2018
    • Durham, United Kingdom

    disp12

    “Spring break”


    This hotel is in a wonderful location for scenery.It's position cannot be faulted for the sea views and the Los Gigantes. The hotel is undoing renovations to it's guest rooms .The room we stayed in had not been renovated so it was "shabby" although kept extremely clean.The bed was lovely and comfortable with extra bedding should you need it. Nice balcony overlooking the sea. Food was plentiful and lots of choice although not very hot.Maybe the food heaters are going to be replaced as part of the upgrade. The staff in all areas were pleasant and helpful. I would say if you have problems walking uphill etc. this may not be the resort for you.Lots of steps to reach different areas.Not a problem in the hotel as there are lifts and ramps for access. Lovely gardens and sunbathing areas which overlook the sea..


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you very much for reviewing your positive experience on this site. We will certainly share your very nice words with the staff, your comments make us feel very proud of the way they serve you all and have already acknowledged them all for such a positive attitude. I feel so proud of our team every single day! Thank you very much for your suggestions, we'll take them into account for future improvement. In regards to your comment about the rooms as you mentioned we are currently undertaking a full room renovation for a more modern design. On the other hand we are pleased to read that you were satisfied with cleaning of the room. As well as the most stunning views overlooking the Ocean, once of the best places in Tenerife. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. It was a great pleasure having you staying with us recently and I would like to thank you for taking the time to review The Barceló Santiago Hotel on TripAdvisor. I very much hope to welcome you back in the near future. Thank you for staying with us. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 12 2018
    • Bedford, United Kingdom
    • Couples

    derekhK2763JG

    “Back to our favourite hotel.”


    If there is one thing we'd like is some upgrading & a 'adults only' hotel. It could be a 5 star! The view is spectacular & location great for a quieter holiday. The staff are overall very good. A reception display of the room upgrades/refurbishment would be good. We will be back!


    GEM B, Director de Recepción at Barcelo Santiago, responded to this review
    Dear Guest, Thank you for choosing Barcelo Santiago again for your holiday, we are very pleased to read that you have enjoyed your holiday to the fullest. As well thank you for pointing out our amazing location and stunning views overlooking the Atlantic ocean, for sure one of the best places to be in Tenerife. We appreciate your suggestions and comments for further improvements and will make sure to take it up in our next departmental meeting. We are happy to read that our team members made you feel at home and well taken care of, we will make sure to pass on your nice comment. Once again it has been a pleasure having you as our guest and we look forward welcoming you back. Please do not hesitate to contact us directly if we can be of any assistance. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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