The hotel provides a Kids Club, a children’s club where the youngest members of the family can learn while they play.

We offer a large number of scheduled and supervised activities by professional supervisors, always trying for children to have fun and spend a fantastic holiday. Their opening hours are 9.00 to 17.00. and is exclusively for children aged 4 to 11.

Families can request the babysitting service, so parents can enjoy some time to themselves.

The majority of rooms in the hotel are large and have a capacity for up to 4 people, so that the whole family can be together in the same room with the maximum comfort. Free cots are also available.

Guests can enjoy a fully equipped fitness studio to stay in shape and relax in the stunning hotel spa.

This is the best way to enjoy a Turkish bath and sauna at no additional cost, as well as a large range of massages, subject to an additional cost.

· Massages: Relaxation, Muscular, Hot stone, Double for you, Double for 2, Sports fan and For the traveller.

Download the price menu.

· The body cure: Green mud wrap, Citrus body polish with salt, Mud massage, Chocolate body wrap, Herbal treatment, Sun rescue, Sports fan and Anti-cellulite exfoliation.

· Facial treatments: Hydrating facial, Antioxidant, Fast cleansing, Sun rescue, Luxury facial and Luxury reflexology facial.

Opening hours: from 8.00 to 20.00

Entry prohibited to people under 18 years old.

With the warm and friendly reception you will receive from all the staff at Barceló Hotels & Resorts, our fully qualified staff will offer:

· Airport pick-up

· Assistance at the hotel

· Confirmation of flight details and booked services

To book your transfer when you are booking your stay, include the following information in the "Additional Requests" section:

· Name and surname of each person

· Arrival and departure flight numbers

· Payment method

Conditions:

· It is important that we receive your flight information at least 48 hours in advance, otherwise your transfer cannot be scheduled

· One suitcase per passenger. All luggage exceeding one suitcase, including golf, surfing, fishing, cycling equipment etc., will be considered and charged as (an) extra passenger(s), as long as you have notified us of this during the booking process. If you arrive with any excess luggage without prior notification, it will be charged as a private transfer

· The operating hours of the group transfer service is from 8.00 to 21.00 (Mexican time) All arrival and departure services outside these operating hours will be treated as private services.

· Group transfers are subject to a maximum waiting time of 25 minutes and a maximum of 4 hotel stops. Disabled passengers should reserve their transfer in advance. The price is subject to quotation and vehicle availability

One of the great attractions of the Occidental Costa Cancún is the range of sports it offers, particularly water sports.

Thanks to its privileged location on the seafront, you can enjoy snorkelling, windsurfing, kayaking, water polo and sailing. For those guests who are beginners at snorkelling, there are demonstrations in the hotel’s pool.

Among its facilities is a fitness centre equipped with state-of-the-art equipment, such as exercise bikes, treadmills and step machines. We also offer table tennis close to the La Trattoria restaurant and a giant chess board near the pool.

Golf lovers can enjoy their favourite sport at Pok-ta-pok, an excellent course 3 km from the hotel.

The hotel has an endless number of sports activity centres in the vicinity, offering classes, equipment hire and lessons for water sports and land-based sports alike, so that the most enthusiastic guests can make the most of the great offers that beautiful Cancun beach has available.

The hotel offers programmed excursions to the main tourist sites: 

· Chichen Itza: 

One of the seven wonders of the modern world. 

Includes: 

Transport 

Bilingual guide 

Admission to the cenote and ruins 

Breakfast (coffee and bread) and buffet lunch (typical of the region) 

Covers 

Drinks on board the bus (beer, coffee, soft drinks) 

Does not include drinks during lunch. 

Tour days: every day. 

· Ek-Balam – Mayan Cenote

Visit to the Ek-Balam archaeological site, an ancient Mayan city. 

Includes: 

Traditional lunch and drinks 

Entrance tickets to Ek-Balam and cenote 

Bilingual guide 

Equipment for the activities 

Sun loungers, towels and lockers 

Optional: swimming, snorkelling, abseiling, rope walks and zip wire (at the cenote). 

Price does not include tips, alcoholic drinks, souvenirs or photographs. 

Tour days: Monday, Wednesday and Friday. 

· Mayan Jungle 

A ride through the jungle. Here you can enjoy snorkelling, bike rides or take part in a Mayan ceremony. 

Includes: 

Travel in a 4x4 Mercedes Benz 

Zip wire 

Abseiling in a cenote 

Mayan ceremony (presented by a genuine Mayan shaman) 

Swimming in 2 cenotes (life jacket and snorkelling equipment) 

Lunch with regional fare (buffet) 

Drinks (non-alcoholic) 

Entry to the park 

Tour days: from Monday to Saturday.

The Occidental Costa Cancún is aware of the impact that its activities have and is therefore committed to caring for the environment and its surroundings by taking action to make it more sustainable.

Based on the above, the hotel is committed to the following:

1. Always to comply with and respect municipal, state and national laws, as well as other applicable requirements.

2. To be a source of employment for the community close to the hotel, working to develop the destination

3. To decrease the amount of energy it uses by means of improved control and monitoring, updating equipment and facilities, and promoting responsible consumption.

4. To use hotel drinking water efficiently by controlling leaks and excessive use, and by encouraging others to reduce waste.

5. To foster a culture in which materials are used less and re-used, while implementing an ongoing programme of recycling solid waste, thus decreasing the amount of waste sent to landfill and damage to the environment.

6. To use legally compliant, environmentally-friendly products that reduce the impact of pollution on the environment.

7. To look after the local flora and fauna; the hotel participates in programmes to protect local species and avoids the use of invasive and exotic species in the gardens.

8. To make responsible purchases, preferring local products to imported ones, helping the ecological and economic health of the region.

9. To keep hotel employees, guests and suppliers informed about environmental matters in order to improve processes and work techniques.

10. To offer an dignified working environment, opposing the exploitation of children and racial, cultural, social and sexual discrimination.

11. To contribute to non-profit-making charities.

In order to fulfil the above commitments, the hotel will set in place a plan to manage sustainability and an environmental compliance programme.

· We provide guests with the responsible tourist code of practice.

See the code of practice here.