Barceló Hotel Gastronomy Arenas Blancas
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Occidental Arenas Blancas

Calle 64 y final   Varadero, Matanzas ,   Cuba  


Places of Interest

28 km Varadero Airport

4 km Varadero Golf Course

0 km Varadero

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Guest reviews.

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Occidental Arenas Blancas

3.5/5 Round Indicators
| 7601 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

21% Complete

1669

Very good

34% Complete

2624

Average

19% Complete

1502

Poor

12% Complete

954

Very poor

11% Complete

852

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    Round Indicators
    08/07/2018 Family

    “Not the greatest”

    My second time being here and I would say it will be my last. I had superior bungalow with my 22 year old daughter and 15 year old son. Hydro went out in bungalow many times. Air conditioning didn't always work very well when it came back on. They say they supply hair dryer and coffee maker. No hairdryer and no coffee for coffeemaker! I would have brought my own had a know. Room was very nice!! Bed and pillows hard as rock. Great location was the biggest plus. Food not great either. It is better in winter when more Canadians to satisfy!

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Solymar hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. guest service

    Round Indicators
    lrougt Oslo, Norway. 08/05/2018 Family

    “Book somewhere else”

    We stayed there for 9 days now in July with our two kids and had booked two bungalow suits. We was really excited and looked forward to the stay. First impression was not bad at all, and we thought this would be good, but that was until we saw the so called bungalow suits and met the staff. Our bungalow smelled urin when we entered, the bathroom was very old and lots of old sealant in the corners and it was there all week. If you wanted something to drink in the restaurant, before you were finished eating you had to tipp when you sat down, if you wanted a drink in the bar you have to show money at once, otherwise you didnt get served. The food was way below average and for three of my family who is vegetarians there was almost nothing at all, everything had meat or seafood in, even the vegetable dishes. The pools was dirty so we never want4ed to try them The beach was clean and nice. But one thing is for sure, We will never return.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello We were very disappointed to read your experience during your stay in our Barceló Solymar hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. guest service

    Round Indicators
    Jess K 08/05/2018 Friends getaway

    “A vacation with 2 girl friends 1 week”

    First of all before my vacation began i read all the reviews on Trip Adviser! This made me worry very much however i was glad I did read all the reviews. I was prepared not to swim in the pool due to multiple people throwing up in it. You could see on some days that there was green things floating in the pool. However the beach made up for this! A gorgeous clean beach!! We spent most of our time there. However it was a walk to get there plus its a pain to go back to the bar to get drinks if you get thirsty. What I did was I brought 2 drinks before arriving to the beach to save time and some walks. The room was a good room for Cuba. My sheets had stains and my pillow had red spots on it underneath the pillow sheet on the actual pillows, however I went to the front desk and asked them for a new one and everything was fine from there. There is a safe in the closet that is free and only one room key works for it. I didn't get a 3rd blanket in the room but i asked for one and then i received it. Air conditioning was amazing in the room. There was about 1 or 2 bugs in the room but could have been the same bug that moved. Was clean for cuba. Food you know cuban food. However there was never a time where there was food not available. Was a fun trip !! I recommend this place but stay in the hotel not the bungalows!!!! Internet was not the best but it was cheap and affordable and did the job. The dance shows were the best at night! And Havanah club was near by a short walk as well as the bank. This place is for young people not families due to the young people listening to music on blast on their speakers! or people drinking and trying to party. Multiple groups of people were using multiple speakers! Fun vacation !!!!

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

    Round Indicators
    Stefanie P 07/30/2018 Friends getaway

    “Barcelo Solymar”

    I vacationed at this resort 2 weeks ago for one week. I was there with 2 friends. The service in the hotel is good if you give tips. The workers live for the tips. The pool is not cleaned so we never swam in it. The food in Cuba is not good. Barcelo Solymar is a good hotel for young groups of friends to party. Cubans don’t steal and we had no cockroaches in our room.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Thank you for taking part of your time in sharing your experience and we regret that due to circumstances you could not enjoy it to the fullest. We take note of what you are saying and we want to see you again and you will see how we will comply. Guest service

    Round Indicators
    Jess A 07/27/2018 Friends getaway

    “Great stay and big resort”

    I loved the hotel! This is a big resort and it's attached to Arenas Blancas (a short 5 min walk) or there's a trolly at the front of hotel. The beach is stunning but the pool is dirty. Please bring any old clothing or sunglasses for the cubans the people there are very poor. The only make about 25 pesos a month. Bring then any old clothing hats or sunglasses the people will be so appreciative. Our bed sheets were also stained but they bring you new ones. We also did a day tour of Havana with Air Transat which was lovely. Exchange money at the bank for a better rate! The wifi is terrible and they run put of cards fast so buy 2 or 3 at a time. 1 hour = 1 peso. The wifi only works when lots of ppl aren't using it. There are lots of Mexicans and other Cuabas in this hotel. They are very nice people.Lots of young people from Montreal and TO (ages 20-25). This is a great party hotel. There is a club in the Palma Real hotel. The food is not very good. They have good roasted chicken and fries. In the gym there is AC!

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hola We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

    EVALUATION

    Round Indicators

    • august 7 2018
    • Family

    “Not the greatest”


    My second time being here and I would say it will be my last. I had superior bungalow with my 22 year old daughter and 15 year old son. Hydro went out in bungalow many times. Air conditioning didn't always work very well when it came back on. They say they supply hair dryer and coffee maker. No hairdryer and no coffee for coffeemaker! I would have brought my own had a know. Room was very nice!! Bed and pillows hard as rock. Great location was the biggest plus. Food not great either. It is better in winter when more Canadians to satisfy!


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Solymar hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. guest service

    EVALUATION

    Round Indicators

    • august 5 2018
    • Oslo, Norway
    • Family

    lrougt

    “Book somewhere else”


    We stayed there for 9 days now in July with our two kids and had booked two bungalow suits. We was really excited and looked forward to the stay. First impression was not bad at all, and we thought this would be good, but that was until we saw the so called bungalow suits and met the staff. Our bungalow smelled urin when we entered, the bathroom was very old and lots of old sealant in the corners and it was there all week. If you wanted something to drink in the restaurant, before you were finished eating you had to tipp when you sat down, if you wanted a drink in the bar you have to show money at once, otherwise you didnt get served. The food was way below average and for three of my family who is vegetarians there was almost nothing at all, everything had meat or seafood in, even the vegetable dishes. The pools was dirty so we never want4ed to try them The beach was clean and nice. But one thing is for sure, We will never return.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello We were very disappointed to read your experience during your stay in our Barceló Solymar hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. guest service

    EVALUATION

    Round Indicators

    • august 5 2018
    • Friends getaway

    Jess K

    “A vacation with 2 girl friends 1 week”


    First of all before my vacation began i read all the reviews on Trip Adviser! This made me worry very much however i was glad I did read all the reviews. I was prepared not to swim in the pool due to multiple people throwing up in it. You could see on some days that there was green things floating in the pool. However the beach made up for this! A gorgeous clean beach!! We spent most of our time there. However it was a walk to get there plus its a pain to go back to the bar to get drinks if you get thirsty. What I did was I brought 2 drinks before arriving to the beach to save time and some walks. The room was a good room for Cuba. My sheets had stains and my pillow had red spots on it underneath the pillow sheet on the actual pillows, however I went to the front desk and asked them for a new one and everything was fine from there. There is a safe in the closet that is free and only one room key works for it. I didn't get a 3rd blanket in the room but i asked for one and then i received it. Air conditioning was amazing in the room. There was about 1 or 2 bugs in the room but could have been the same bug that moved. Was clean for cuba. Food you know cuban food. However there was never a time where there was food not available. Was a fun trip !! I recommend this place but stay in the hotel not the bungalows!!!! Internet was not the best but it was cheap and affordable and did the job. The dance shows were the best at night! And Havanah club was near by a short walk as well as the bank. This place is for young people not families due to the young people listening to music on blast on their speakers! or people drinking and trying to party. Multiple groups of people were using multiple speakers! Fun vacation !!!!


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

    EVALUATION

    Round Indicators

    • july 30 2018
    • Friends getaway

    Stefanie P

    “Barcelo Solymar”


    I vacationed at this resort 2 weeks ago for one week. I was there with 2 friends. The service in the hotel is good if you give tips. The workers live for the tips. The pool is not cleaned so we never swam in it. The food in Cuba is not good. Barcelo Solymar is a good hotel for young groups of friends to party. Cubans don’t steal and we had no cockroaches in our room.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Thank you for taking part of your time in sharing your experience and we regret that due to circumstances you could not enjoy it to the fullest. We take note of what you are saying and we want to see you again and you will see how we will comply. Guest service

    EVALUATION

    Round Indicators

    • july 27 2018
    • Friends getaway

    Jess A

    “Great stay and big resort”


    I loved the hotel! This is a big resort and it's attached to Arenas Blancas (a short 5 min walk) or there's a trolly at the front of hotel. The beach is stunning but the pool is dirty. Please bring any old clothing or sunglasses for the cubans the people there are very poor. The only make about 25 pesos a month. Bring then any old clothing hats or sunglasses the people will be so appreciative. Our bed sheets were also stained but they bring you new ones. We also did a day tour of Havana with Air Transat which was lovely. Exchange money at the bank for a better rate! The wifi is terrible and they run put of cards fast so buy 2 or 3 at a time. 1 hour = 1 peso. The wifi only works when lots of ppl aren't using it. There are lots of Mexicans and other Cuabas in this hotel. They are very nice people.Lots of young people from Montreal and TO (ages 20-25). This is a great party hotel. There is a club in the Palma Real hotel. The food is not very good. They have good roasted chicken and fries. In the gym there is AC!


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hola We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

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