Aerial View of Barceló Hotel Punta Cana
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map

Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 11251 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

4399

Very good

28% Complete

3178

Average

15% Complete

1768

Poor

8% Complete

989

Very poor

8% Complete

917

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    Round Indicators
    Rodolfo R Toronto, Canada. 02/21/2019 Family

    “Very satisfied”

    Proximity to the gorgeous beach, selection of restaurant, evening entertainment, Texas holdem poker and good staff. Grounds and room were generally maintained well...any issues were delt with promptly. ie faulty toilet or room key card not working
    Round Indicators
    MelaniefromVA Fairfax, Virginia. 02/21/2019 Couples

    “Beautiful sandy beach”

    This property is BEAUTIFUL - the sand and palm trees was the best in the entire stretch of hotels up and down the beach. The service is ok - had to get our beverages at the buffet but we were ok with that as the room was nice and the view of the ocean made it a fabulous trip!
    Round Indicators
    bluefire65 Rockland, Canada. 02/21/2019 Family

    “Occidental caribe .rude staff lazy ”

    We were there for 10 days and for 9 days I had to go to guest services and complain that they did not fill my fridge , coffee or sugar !! The maid did. The bare minimum and sometimes didn’t even empty garbage or take away the dirty glasses , my kid waited for over an hour at the bar to get a drink . Not cause they were busy cause they are kids and don’t tip , if u had money in your hand service was better but always served Dominicans or Spanish people first , well under staffed at the bar , the buffet was the same food every day and they trays were 1/2 empty by 930 am , they didn’t seat you and several times I had to Find my own forks or spoons once we asked a lady if we could sit there she says yes we go get food and go to the table and someone eles is sitting there and the waitress just shrugs her shoulders mehhh ? Really wow !!! No sugar free any thing , no de calf coffee , the Mexican we were told u have to book in the morning we went at 9 am and she’s says oh no u have to be here at 6 to book what ??? Who the hell is up that early on vacation !!! Different stories from different staff members , air-conditioner was broke for 3 days kept telling us it was fixed .. we got our airtrants rep to talk to them turns it it needs a new part that will take weeks to come , moved us to another room , doors are all falling apart , shower hose leaks everywhere and tub doesn’t drain , beds sag bad in the middles ,, we looked under bed and the metal frame is broken . Not very much for kids over 9 to do kids glib is more for toddlers then anyone over 7. The Japanese house is awesome food was the best the seafood steak house was very good as well .. don’t get into the Mexican. Wasn’t interested In Dominican or French , they have a pizza place but they ran out of pepperoni. And the are cheap with the cheese and you can’t take the pizza out of the restaurant, the beach is good and clean. But you have to pay $45 a week for internet and it’s pretty crappy is signs you out a lot !!! The privilege club guys lie to you and tell u hay going to the meeting and I will give u a welcome bag with rum and hats and vanilla and honey and a beach bag if you go to the meeting for 1.5 hr we went and it was 5 hours and he didn’t give us the bag !!! I asked even their supervisor and he said ok I will get it for you and avoided me after that he would turn and walk away if he saw me coming , the bar staff would roll their eyes if u asked for a drink and you never for the same drink twice or they said no flat out if you asked for something once I tried to get a coco loco which I got the day before and this time they gave me a hot chocolate lol it’s 29 outside. I want a slushie drink not a hot one !!! The pool was clean and I did see them put chemicals in it once in 10 days.
    Round Indicators
    Dream305887 02/21/2019 Couples

    “Wouldn’t recommend”

    This experience wasn’t good at all the food isn’t good need to charge it up. Also not a lot of entertainment for the first. Very noisy if you stay near the pool area. Most of the staff isn’t welcoming
    Round Indicators
    Curious682071 02/20/2019 Couples

    “My best trip with my boyfriend”

    The hotel is very clean and big. Have two big beautiful pools and one for the kids. The beach is beautiful and clean the waves is the only thing that I didn't like. The staff very friendly. The food was ok. The a la carte restaurants I recommend it Tokyo, Mexican and Italy restaurants. My husband and I enjoyed it the stay. And we will come back to Ocidental Caribbe. Thank you Omar and Carlos bartender Leicer from Mexican restaurant and Buffett, ivelisse from the towels.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Caribe; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Always at your disposal, Manager Occidental Caribe

    EVALUATION

    Round Indicators

    • february 21 2019
    • Toronto, Canada
    • Family

    Rodolfo R

    “Very satisfied”


    Proximity to the gorgeous beach, selection of restaurant, evening entertainment, Texas holdem poker and good staff. Grounds and room were generally maintained well...any issues were delt with promptly. ie faulty toilet or room key card not working


    EVALUATION

    Round Indicators

    • february 21 2019
    • Fairfax, Virginia
    • Couples

    MelaniefromVA

    “Beautiful sandy beach”


    This property is BEAUTIFUL - the sand and palm trees was the best in the entire stretch of hotels up and down the beach. The service is ok - had to get our beverages at the buffet but we were ok with that as the room was nice and the view of the ocean made it a fabulous trip!


    EVALUATION

    Round Indicators

    • february 21 2019
    • Rockland, Canada
    • Family

    bluefire65

    “Occidental caribe .rude staff lazy ”


    We were there for 10 days and for 9 days I had to go to guest services and complain that they did not fill my fridge , coffee or sugar !! The maid did. The bare minimum and sometimes didn’t even empty garbage or take away the dirty glasses , my kid waited for over an hour at the bar to get a drink . Not cause they were busy cause they are kids and don’t tip , if u had money in your hand service was better but always served Dominicans or Spanish people first , well under staffed at the bar , the buffet was the same food every day and they trays were 1/2 empty by 930 am , they didn’t seat you and several times I had to Find my own forks or spoons once we asked a lady if we could sit there she says yes we go get food and go to the table and someone eles is sitting there and the waitress just shrugs her shoulders mehhh ? Really wow !!! No sugar free any thing , no de calf coffee , the Mexican we were told u have to book in the morning we went at 9 am and she’s says oh no u have to be here at 6 to book what ??? Who the hell is up that early on vacation !!! Different stories from different staff members , air-conditioner was broke for 3 days kept telling us it was fixed .. we got our airtrants rep to talk to them turns it it needs a new part that will take weeks to come , moved us to another room , doors are all falling apart , shower hose leaks everywhere and tub doesn’t drain , beds sag bad in the middles ,, we looked under bed and the metal frame is broken . Not very much for kids over 9 to do kids glib is more for toddlers then anyone over 7. The Japanese house is awesome food was the best the seafood steak house was very good as well .. don’t get into the Mexican. Wasn’t interested In Dominican or French , they have a pizza place but they ran out of pepperoni. And the are cheap with the cheese and you can’t take the pizza out of the restaurant, the beach is good and clean. But you have to pay $45 a week for internet and it’s pretty crappy is signs you out a lot !!! The privilege club guys lie to you and tell u hay going to the meeting and I will give u a welcome bag with rum and hats and vanilla and honey and a beach bag if you go to the meeting for 1.5 hr we went and it was 5 hours and he didn’t give us the bag !!! I asked even their supervisor and he said ok I will get it for you and avoided me after that he would turn and walk away if he saw me coming , the bar staff would roll their eyes if u asked for a drink and you never for the same drink twice or they said no flat out if you asked for something once I tried to get a coco loco which I got the day before and this time they gave me a hot chocolate lol it’s 29 outside. I want a slushie drink not a hot one !!! The pool was clean and I did see them put chemicals in it once in 10 days.


    EVALUATION

    Round Indicators

    • february 21 2019
    • Couples

    Dream305887

    “Wouldn’t recommend”


    This experience wasn’t good at all the food isn’t good need to charge it up. Also not a lot of entertainment for the first. Very noisy if you stay near the pool area. Most of the staff isn’t welcoming


    EVALUATION

    Round Indicators

    • february 20 2019
    • Couples

    Curious682071

    “My best trip with my boyfriend”


    The hotel is very clean and big. Have two big beautiful pools and one for the kids. The beach is beautiful and clean the waves is the only thing that I didn't like. The staff very friendly. The food was ok. The a la carte restaurants I recommend it Tokyo, Mexican and Italy restaurants. My husband and I enjoyed it the stay. And we will come back to Ocidental Caribbe. Thank you Omar and Carlos bartender Leicer from Mexican restaurant and Buffett, ivelisse from the towels.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Caribe; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Always at your disposal, Manager Occidental Caribe

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