Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

If you wish, you can change language

Aerial View of Barceló Hotel Punta Cana
;
map

Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 12271 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

38% Complete

4759

Very good

28% Complete

3473

Average

15% Complete

1946

Poor

8% Complete

1096

Very poor

8% Complete

998

Filter by

Sort by

    Round Indicators
    triskymom Mississauga, Canada. 08/21/2019

    “Back again to our second home... always amazing..”

    This was our 9th time to this resort, myself and my best friend.. this time we brought our kids for the first time. Arrival at the hotel was quick , we arranged transport through My Barcelo and it was perfect. The amazing welcome we receive is overwhelming... no issues checking in and the "Welcome Home" they say always makes us feel at home. A special and BIG thank you and hugs to Anny Ventura and Rosemery Romero for ensuring everything was perfect for our kids and us as always... You both are very special to us and our vacation is always that much better because of you... we had our rooms 3404, 3408 as always just breathtaking and perfect. This time, we had Premium Club... that was amazing... in all our years coming we def have been missing out on that... The girls were amazing and very attentive .... was nice this time to see Yaritza so much as we have know her a few years and she is simply amazing...This trip we did a few different things as we had our teenagers with us.. we have known Bala Bala a few years but never bought an excursion from him, this time we did parasailing and kids did the banana boat.. it was amazing and kids loved it... The reason we keep coming here is the staff... from bartenders, waitress's , pool guys... etc.. there are far too many names to mention but they always greet us with a hug and kiss...it was nice to see Manuel as well, out a lot, amazing hotel and staff, they are all hard working people, a little kindness, patience and respect goes a long way and always reciprocated ... I don't understand people who complain that there is no English speaking or they are rude... this is simply untrue .. but again a please and thank you go a long way... even just a smile. This year we did all the A La Cartes... we have done them all before, our fav is usually the Italian or Steak and Seafood.. but the kids loved the Japanese the most. We have never had food issues here, there is plenty to choose from... go to the Mexican for lunch once.. its peaceful with a beautiful view and amazing staff who are always excited to see us. Our mornings are usually having breakfast in Premium or by the Pool... lovely to have breakfast with the sound of the ocean in the background. Now on to the entertainment... I cannot say enough about them... every time we go there we are amazed on how hard they work for the guests .. they have very long days and are non stop... some new faces but still amazing Jairol, Mateo, Julio... Mateo we have known from previous trips and was happy we were back, they are just simply the sweetest... Our favorite of all Robert... everyday greeted us with a big hug and smile... who despite being the head Supervisor of all the entertainment still without a doubt heads up the best pool party and beach party ever...simply amazing at his job and running a spectacular animation team and seriously helped make this vacation special for us and our kids. Above and beyond he did for sure. Keep it up Robert! The nightly shows what can I say... the singers Fredd, Yabriel, Junior... very dear to us and are amazing singers - can never get enough of them singing in lobby or nightly shows... accompanied by the dancers whom we always love to see ... lead by Jenifer... she is spectacular . DJ's always working and doing a great job, Dengue, Bryant, Joseph and Jerry...the disco is always a fun time and music is always great. This vacation was truly wonderful, we got to show our kids why we keep coming back and the staff treated them as if they had known them as long as us, that was truly wonderful. Every time we are asked our honest opinion on the Caribe, and our reviews are honest, we have no complaints, everyone and everything is wonderful.. go with an open mind, you are on vacation, have a little patience and smile at people... this goes a long way... see you all in February. xo Denise and Shannon
    Round Indicators
    calcano1 08/21/2019 Family

    “Great Property!”

    Amazing time with the family. The property itself is very well maintained. The staff is very friendly and attentive. The rooms could use some updating (asap) but overall a great time. The oceanfront view was everything! Location is amazing. Occidental should update the rooms and this would be a Gem!
    Round Indicators
    lowreymelanie Laurel, Delaware. 08/20/2019 Family

    “Family vacation”

    Was not a fan of the constant feel of being pressured to buy things from the locals they met into the resort. It was borderline harassment and no just wasn’t an option to have them stop. View was beautiful

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for your visit and constructuve critics, our main goal is to ensure that our guest feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust. Regards, Director Occidental Caribe

    Round Indicators
    Explorer582385 08/20/2019 Couples

    “I will go here again”

    I love almost everything except, the bed was broken, the room was so outdated (Old) and the bathroom was not clean. Had toothpaste chunks on counter and faucet everyday from when we moved in. Overall, i will go back here for the food, people, activities and beach.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Caribe hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems arising during your stay, we hope that Occidental Caribe will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

    Round Indicators
    Shannon H Dundalk, Canada. 08/20/2019

    “9 days in Paradise”

    This was the 9th time for my best friend and I at this resort but the first time with our Children... and all 4 of us had a blast. There is no better feeling then walking up to reception them looking at our reservation and then saying Welcome home. From the time we got there until the time we left everything was simply amazing. A HUGE thank you to Anny Ventura & Rosmery Romero for making sure everything was perfect for us and our children... You both always make our vacation a dream come true. We had room 3404 and 3408..... The view was breathtaking This time we did all of the A la Cartes except the French... My favourite is always he Italian.. but the kids loved the Japanese. This year we had Premium Club and it was amazing.... Highly recommend it.. Was so nice and quiet having our morning coffee and breakfast there... The ladies were amazing. Special thanks to Yaritza. My daughter and I spent a morning at the Spa.... wow.... just wonderful our family also did parasailing, and banana boats... thank you Bala Bala The entertainment staff were always so much fun... Jairol, Matheo & Julio really knew how to get the crowd going... Great Dj's Bryant, Jerry, Dengue and Joseph playing music from 9 am at the beach until 2 am at the disco..... great job We have always loved the shows and our children did as well... the seem to keep getting better and better. Great job Miss. Jenifer And the most amazing singers Junior, Fredd & Yabriel.. A huge shout out to Robert...Who we saw everyday.. by the beach, the pool, in the theatre, the lobby.... Doing the Foam parties and beach parties... You truly do an amazing job.... and helped make this vacation special for us and our Children by running such an awesome entertainment team and activities... Until next time......

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • august 21 2019
    • Mississauga, Canada

    triskymom

    “Back again to our second home... always amazing..”


    This was our 9th time to this resort, myself and my best friend.. this time we brought our kids for the first time. Arrival at the hotel was quick , we arranged transport through My Barcelo and it was perfect. The amazing welcome we receive is overwhelming... no issues checking in and the "Welcome Home" they say always makes us feel at home. A special and BIG thank you and hugs to Anny Ventura and Rosemery Romero for ensuring everything was perfect for our kids and us as always... You both are very special to us and our vacation is always that much better because of you... we had our rooms 3404, 3408 as always just breathtaking and perfect. This time, we had Premium Club... that was amazing... in all our years coming we def have been missing out on that... The girls were amazing and very attentive .... was nice this time to see Yaritza so much as we have know her a few years and she is simply amazing...This trip we did a few different things as we had our teenagers with us.. we have known Bala Bala a few years but never bought an excursion from him, this time we did parasailing and kids did the banana boat.. it was amazing and kids loved it... The reason we keep coming here is the staff... from bartenders, waitress's , pool guys... etc.. there are far too many names to mention but they always greet us with a hug and kiss...it was nice to see Manuel as well, out a lot, amazing hotel and staff, they are all hard working people, a little kindness, patience and respect goes a long way and always reciprocated ... I don't understand people who complain that there is no English speaking or they are rude... this is simply untrue .. but again a please and thank you go a long way... even just a smile. This year we did all the A La Cartes... we have done them all before, our fav is usually the Italian or Steak and Seafood.. but the kids loved the Japanese the most. We have never had food issues here, there is plenty to choose from... go to the Mexican for lunch once.. its peaceful with a beautiful view and amazing staff who are always excited to see us. Our mornings are usually having breakfast in Premium or by the Pool... lovely to have breakfast with the sound of the ocean in the background. Now on to the entertainment... I cannot say enough about them... every time we go there we are amazed on how hard they work for the guests .. they have very long days and are non stop... some new faces but still amazing Jairol, Mateo, Julio... Mateo we have known from previous trips and was happy we were back, they are just simply the sweetest... Our favorite of all Robert... everyday greeted us with a big hug and smile... who despite being the head Supervisor of all the entertainment still without a doubt heads up the best pool party and beach party ever...simply amazing at his job and running a spectacular animation team and seriously helped make this vacation special for us and our kids. Above and beyond he did for sure. Keep it up Robert! The nightly shows what can I say... the singers Fredd, Yabriel, Junior... very dear to us and are amazing singers - can never get enough of them singing in lobby or nightly shows... accompanied by the dancers whom we always love to see ... lead by Jenifer... she is spectacular . DJ's always working and doing a great job, Dengue, Bryant, Joseph and Jerry...the disco is always a fun time and music is always great. This vacation was truly wonderful, we got to show our kids why we keep coming back and the staff treated them as if they had known them as long as us, that was truly wonderful. Every time we are asked our honest opinion on the Caribe, and our reviews are honest, we have no complaints, everyone and everything is wonderful.. go with an open mind, you are on vacation, have a little patience and smile at people... this goes a long way... see you all in February. xo Denise and Shannon


    EVALUATION

    Round Indicators

    • august 21 2019
    • Family

    calcano1

    “Great Property!”


    Amazing time with the family. The property itself is very well maintained. The staff is very friendly and attentive. The rooms could use some updating (asap) but overall a great time. The oceanfront view was everything! Location is amazing. Occidental should update the rooms and this would be a Gem!


    EVALUATION

    Round Indicators

    • august 20 2019
    • Laurel, Delaware
    • Family

    lowreymelanie

    “Family vacation”


    Was not a fan of the constant feel of being pressured to buy things from the locals they met into the resort. It was borderline harassment and no just wasn’t an option to have them stop. View was beautiful


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for your visit and constructuve critics, our main goal is to ensure that our guest feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • august 20 2019
    • Couples

    Explorer582385

    “I will go here again”


    I love almost everything except, the bed was broken, the room was so outdated (Old) and the bathroom was not clean. Had toothpaste chunks on counter and faucet everyday from when we moved in. Overall, i will go back here for the food, people, activities and beach.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Caribe hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems arising during your stay, we hope that Occidental Caribe will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • august 20 2019
    • Dundalk, Canada

    Shannon H

    “9 days in Paradise”


    This was the 9th time for my best friend and I at this resort but the first time with our Children... and all 4 of us had a blast. There is no better feeling then walking up to reception them looking at our reservation and then saying Welcome home. From the time we got there until the time we left everything was simply amazing. A HUGE thank you to Anny Ventura & Rosmery Romero for making sure everything was perfect for us and our children... You both always make our vacation a dream come true. We had room 3404 and 3408..... The view was breathtaking This time we did all of the A la Cartes except the French... My favourite is always he Italian.. but the kids loved the Japanese. This year we had Premium Club and it was amazing.... Highly recommend it.. Was so nice and quiet having our morning coffee and breakfast there... The ladies were amazing. Special thanks to Yaritza. My daughter and I spent a morning at the Spa.... wow.... just wonderful our family also did parasailing, and banana boats... thank you Bala Bala The entertainment staff were always so much fun... Jairol, Matheo & Julio really knew how to get the crowd going... Great Dj's Bryant, Jerry, Dengue and Joseph playing music from 9 am at the beach until 2 am at the disco..... great job We have always loved the shows and our children did as well... the seem to keep getting better and better. Great job Miss. Jenifer And the most amazing singers Junior, Fredd & Yabriel.. A huge shout out to Robert...Who we saw everyday.. by the beach, the pool, in the theatre, the lobby.... Doing the Foam parties and beach parties... You truly do an amazing job.... and helped make this vacation special for us and our Children by running such an awesome entertainment team and activities... Until next time......


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z