Aerial View of Barceló Hotel Punta Cana
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 10377 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

4095

Very good

28% Complete

2917

Average

15% Complete

1601

Poor

8% Complete

913

Very poor

8% Complete

851

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    Round Indicators
    nihi523 Anaheim, California. 07/18/2018 Friends getaway

    “DR”

    It was enjoyable, but it was not up to our expectations of cleanliness for an all inclusive hotel. We expected the bedsheets and bathroom to not have stains and the front desk button on the room phone did not work.
    Round Indicators
    acemossey 07/18/2018 Family

    “ABSOLUTE DISGUST”

    i will be posting to as many people as possible to never go to this hotel. the most incompetent staff ive ever seen. my family was forced to have to leave after 2 days. Not 1 positive comment can be made. My travel agent is filling a formal complaint and requesting a refund. stay away if you can.
    Round Indicators
    krislin75 07/18/2018 Couples

    “Only if you don't care much for sleep”

    We stayed there for 9 days. It was the loudest hotel I have ever been to as it is built such that all rooms face one open corridor of all floors. So if one drunk person is yelling on the first floor, all the rooms on every floor of that building will hear it and it echoes. Couldn't sleep much at all during our stay. All nights it sounded like we were trying to sleep in a public pool. We asked to be moved to another building after 3 nights, which they did. The other building was better as it was further from the entertainment area but was still very loud as it was no ones job to make sure people don't yell and party in the corridors. Service at the restaurants and bars wasn't great. Felt like we were a burden to the staff. Guests were always kept waiting until staff had time from what ever they were doing at the time. Many couldn't understand English so we had to order beer instead of other drinks as it was the only one they understood at the restaurants. I would only suggest this place if you want to drink and eat a lot, stay up at nights and sleep on the beach during the day. Beach was very close and there were a lot of chairs which is the only thing we really liked. Food quality was quite good too.
    Round Indicators
    Amy F Kearney. 07/17/2018 Family

    “Not worth the money...”

    Honestly, spend the extra money at a better hotel. This hotel has dirty rooms, we had to ask to get our room cleaned daily, ask for towels and water daily, food was not good except at the French Restaurant. Not impressed bit was very happy with the pool area and water sports offered. A ton of underage drinking going on at night.....

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Thorough cleaning is an absolute must for Occidental Caribe and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our réception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We also regret that our food couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    Round Indicators
    dfoste260515 Houston, Texas. 07/16/2018 Couples

    “Vacation stay”

    My stay was good. My wife and I really enjoyed the resort besides having to pay for wi-fi. I have traveled the world and have never had to pay for basic wi-fi. We were out of the country and had to pay for wi-fi. Totally unacceptable.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • july 18 2018
    • Anaheim, California
    • Friends getaway

    nihi523

    “DR”


    It was enjoyable, but it was not up to our expectations of cleanliness for an all inclusive hotel. We expected the bedsheets and bathroom to not have stains and the front desk button on the room phone did not work.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Family

    acemossey

    “ABSOLUTE DISGUST”


    i will be posting to as many people as possible to never go to this hotel. the most incompetent staff ive ever seen. my family was forced to have to leave after 2 days. Not 1 positive comment can be made. My travel agent is filling a formal complaint and requesting a refund. stay away if you can.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Couples

    krislin75

    “Only if you don't care much for sleep”


    We stayed there for 9 days. It was the loudest hotel I have ever been to as it is built such that all rooms face one open corridor of all floors. So if one drunk person is yelling on the first floor, all the rooms on every floor of that building will hear it and it echoes. Couldn't sleep much at all during our stay. All nights it sounded like we were trying to sleep in a public pool. We asked to be moved to another building after 3 nights, which they did. The other building was better as it was further from the entertainment area but was still very loud as it was no ones job to make sure people don't yell and party in the corridors. Service at the restaurants and bars wasn't great. Felt like we were a burden to the staff. Guests were always kept waiting until staff had time from what ever they were doing at the time. Many couldn't understand English so we had to order beer instead of other drinks as it was the only one they understood at the restaurants. I would only suggest this place if you want to drink and eat a lot, stay up at nights and sleep on the beach during the day. Beach was very close and there were a lot of chairs which is the only thing we really liked. Food quality was quite good too.


    EVALUATION

    Round Indicators

    • july 17 2018
    • Kearney
    • Family

    Amy F

    “Not worth the money...”


    Honestly, spend the extra money at a better hotel. This hotel has dirty rooms, we had to ask to get our room cleaned daily, ask for towels and water daily, food was not good except at the French Restaurant. Not impressed bit was very happy with the pool area and water sports offered. A ton of underage drinking going on at night.....


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Thorough cleaning is an absolute must for Occidental Caribe and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our réception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We also regret that our food couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • july 16 2018
    • Houston, Texas
    • Couples

    dfoste260515

    “Vacation stay”


    My stay was good. My wife and I really enjoyed the resort besides having to pay for wi-fi. I have traveled the world and have never had to pay for basic wi-fi. We were out of the country and had to pay for wi-fi. Totally unacceptable.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Always at your disposal Director Occidental Caribe

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