Barceló Hotel Pool  Tucancún Beach
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Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6472 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

44% Complete

2851

Very good

31% Complete

2018

Average

14% Complete

908

Poor

6% Complete

412

Very poor

4% Complete

283

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    Round Indicators
    Seaside782240 09/19/2018 Solo travel

    “Best vacation ever”

    I was welcomed in to their lives, made lots of friends and bei g this was my second time in 3 months, i will be back soon. I hope to be back to see my new friends in December, I am sure will be just as great, maybe better.
    Round Indicators
    tavo476 Montreal, Canada. 09/18/2018 Family

    “Really good service”

    The location is perfect, the staff is ok, but most of them look tired or frustrated, they don't smile and they dont even look at you when they talk to you, i found that rare, we had waiters like Julio and Vicente whom were excellents. The shows in the nights were really good, specially the Mayas, Michael Jackson and caribeans shows. In general everything was good

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear tavo476: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. At Occidental Tucancún we value our staff, which is oriented to customer service, because we are fully aware that their interactions with him have a huge impact on the overall experience of vacations in our hotels. Therefore, we are very disappointed to read your comments regarding the service you have received and we are committed to modify any action that takes us away from our goal, which is that our guests feel welcomed and cared for at all times. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Lovely M 09/17/2018 Friends getaway

    “Girls trip”

    From the moment we got there staff was great, brought us drinks upon arrival and we even got upgraded to a room with an Ocean View. Food however was mediocre but our waiter Hector Nava was great, he made our meals a bit more appetizing. The best bartender at the resort was Alberto Martinez (pool bar upstairs), he definitely deserves 5 STARS! He always had a smile on his face, always so cheerful, nice and friendly. He made sure we had the best drinks and never left our glasses empty. His partner Cesar Mondragon was great as well. The bartenders in the lobby bar were not so friendly and at times didn’t even want to make our drinks. The pools were nice with crystal clear blue water. It would’ve been more enjoyable if they had music in the lobby bar and all of the pools but they only had music and activities at the main pool. This resort overall wasn’t too bad for the price we paid.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear Lovely M: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving them on your next trip. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    ssysavath Fort Worth, Texas. 09/17/2018 Friends getaway

    “Girls trip in September 2018”

    This was our annual girls trip to Cancun. We love Alberto Martinez our bartender at the pool. He cater to us the entire time. Cesar Mondragon is awesome as well. The bartender in the lobby is not so good. He looks mad all the time, with no sense of humor. The food during our stay was not as we expected. We also love our waiter Hector Nova. He is awesome!!!!

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear ssysavath: We appreciate you choosing our facilities for this occasion, as well as your kind recommendation to the travel community of Tripadvisor. These positive opinions are a motivating tool to continually improve the quality of the services we offer. We do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restoration team will continue to work to surprise you with delicious local and international dishes on your next visit. We hope you will give us the opportunity to receive it on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    OlgaM4K2R4 09/16/2018 Solo travel

    “Cancun and Islas Mujeres”

    Nice Hotel, Beautiful Scenery, 3 pools, to swim around 7 night looking at the palms and listen to the ocean waves, staff really friendly and helpful, always Hola Buenos Dias, Good Choices at Restaurants, Room Nice and Clean, Minibar always full with my selection no sugary drinks, Buses to Downtown for souvenirs and Tortuga Beach for Ferry to Island Women. Enjoyed beach only early in the morning and evenings seaweed this time of year?, Beautiful sandy beach for walking and sunsets.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear OlgaM4K2R4: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving you again on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Solo travel

    Seaside782240

    “Best vacation ever”


    I was welcomed in to their lives, made lots of friends and bei g this was my second time in 3 months, i will be back soon. I hope to be back to see my new friends in December, I am sure will be just as great, maybe better.


    EVALUATION

    Round Indicators

    • september 18 2018
    • Montreal, Canada
    • Family

    tavo476

    “Really good service”


    The location is perfect, the staff is ok, but most of them look tired or frustrated, they don't smile and they dont even look at you when they talk to you, i found that rare, we had waiters like Julio and Vicente whom were excellents. The shows in the nights were really good, specially the Mayas, Michael Jackson and caribeans shows. In general everything was good


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear tavo476: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. At Occidental Tucancún we value our staff, which is oriented to customer service, because we are fully aware that their interactions with him have a huge impact on the overall experience of vacations in our hotels. Therefore, we are very disappointed to read your comments regarding the service you have received and we are committed to modify any action that takes us away from our goal, which is that our guests feel welcomed and cared for at all times. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 17 2018
    • Friends getaway

    Lovely M

    “Girls trip”


    From the moment we got there staff was great, brought us drinks upon arrival and we even got upgraded to a room with an Ocean View. Food however was mediocre but our waiter Hector Nava was great, he made our meals a bit more appetizing. The best bartender at the resort was Alberto Martinez (pool bar upstairs), he definitely deserves 5 STARS! He always had a smile on his face, always so cheerful, nice and friendly. He made sure we had the best drinks and never left our glasses empty. His partner Cesar Mondragon was great as well. The bartenders in the lobby bar were not so friendly and at times didn’t even want to make our drinks. The pools were nice with crystal clear blue water. It would’ve been more enjoyable if they had music in the lobby bar and all of the pools but they only had music and activities at the main pool. This resort overall wasn’t too bad for the price we paid.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear Lovely M: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving them on your next trip. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 17 2018
    • Fort Worth, Texas
    • Friends getaway

    ssysavath

    “Girls trip in September 2018”


    This was our annual girls trip to Cancun. We love Alberto Martinez our bartender at the pool. He cater to us the entire time. Cesar Mondragon is awesome as well. The bartender in the lobby is not so good. He looks mad all the time, with no sense of humor. The food during our stay was not as we expected. We also love our waiter Hector Nova. He is awesome!!!!


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear ssysavath: We appreciate you choosing our facilities for this occasion, as well as your kind recommendation to the travel community of Tripadvisor. These positive opinions are a motivating tool to continually improve the quality of the services we offer. We do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restoration team will continue to work to surprise you with delicious local and international dishes on your next visit. We hope you will give us the opportunity to receive it on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 16 2018
    • Solo travel

    OlgaM4K2R4

    “Cancun and Islas Mujeres”


    Nice Hotel, Beautiful Scenery, 3 pools, to swim around 7 night looking at the palms and listen to the ocean waves, staff really friendly and helpful, always Hola Buenos Dias, Good Choices at Restaurants, Room Nice and Clean, Minibar always full with my selection no sugary drinks, Buses to Downtown for souvenirs and Tortuga Beach for Ferry to Island Women. Enjoyed beach only early in the morning and evenings seaweed this time of year?, Beautiful sandy beach for walking and sunsets.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear OlgaM4K2R4: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving you again on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Barceló Hotel Pool  Tucancún Beach

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