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Barceló Hotel Pool  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 8462 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

4180

Very good

28% Complete

2424

Average

12% Complete

1047

Poor

5% Complete

471

Very poor

4% Complete

342

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    Round Indicators
    Corina P Toronto, Canada. 12/14/2019

    “November vacation in Tucancún”

    We generally had a good experience at Occidental Tucancún, although there is room for improvement. Highlights: - The beach is spectacular. It would have been nice to have some palm trees or umbrellas closer to the shore to protect from the sun (currently, they were set up about 75m away from the shore). - Lots of activities to participate in throughout the day, incl. aqua fitness, stretching, water volleyball, water basketball, beach soccer, bingo, and our personal favourite: dance lessons! - Friendly staff, especially the waiters and waitresses. - Many (even most) of the guests are Mexican nationals, which was really cool. It meant that we got to experience proper salsa/bachata/cumbia/latin dancing during the evening live music shows. Mexicans definitely know how to move! - Reception is very responsive to room repair requests. Our door lock broke and they fixed it for us right away. - Nice selection of drinks at the (many) bars. - Located beside a shopping mall that has a grocery store and free wi-fi. - We particularly liked the Mexican (Mexico Lindo) and Italian evening restaurants. - Good price (value for money) during low-season. - Airport transfers were very well-organized (through WestJet) Could be improved: - Very long wait time to check-in / collect the keys to the room (>30 min). The line-up was not organized and some guests would jump ahead of others who were already waiting. - Buffet food was often lukewarm or slightly cold. - Hotel building itself, especially the corridors and rooms, are a bit outdated and in need of renovation. 1 of 2 elevators on our side of the building was out of order during our entire stay. - On the first few days of our stay, we were approached several times by hotel staff trying to sell us excursions, time shares, additional services etc. even though we were not interested. Some of their sales pitches were quite long and took time away from our vacation. - Activities schedule was sometimes unreliable (e.g. an activity might be cancelled without notice, or start later than scheduled). - We participated in aquafitness and received free wi-fi for 24hrs as an appreciation gift, which was great! However, to activate the wi-fi, the activities organizers asked that you write a TripAdvisor review for them right away and read it themselves before you post it. I would be wary of some of the posts here, as they may not have been freely/honestly written by guests but rather under pressure from staff. - The Mirador Buffet has both indoor and outdoor seating, however it can be hard to get outdoor seating due to high demand.
    Round Indicators
    jeff c Arlington, Texas. 12/13/2019 Couples

    “5th time and many more to come”

    I have been to cancun 20 plus times and by far this is the best place to stay. they could easily charge more for the rooms, plenty to do if you are active and plenty of places to chill if that's your thing. I will be back for sure!

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear jeff c: We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We hope you give us the pleasure of receiving your visit again Best regards,

    Round Indicators
    824barbc 12/11/2019 Couples

    “Vacation”

    Anna and Rosa and Misael are so amazing and friendly they made are time very special 😘 Abraham, Michel and all the staff at the lobby bar are awesome. We will never forget their kindness and joy. I recommend this to everyone

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear 824barbc: The vision of our customers is the key to complete the satisfaction of our guests, so we are very grateful for the time spent writing this comment. We hope to have the great pleasure of receiving your visit and exceed your expectations 100%. Best regards,

    Round Indicators
    Jamesharper8687 12/11/2019 Friends getaway

    “Good friends I made”

    Ana Madrigal and Rosy Aguilar really made my trip. They treated me like family and gave me a really good time. The gave me proper service and respect ( and that’s what I strive for on vacation) I couldn’t have had better service than what these two girls gave me. I appreciate their service so much and I feel like family with them. Thank you Ana and Rosy.

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear Jamesharper8687: We would like to thank you for choosing our hotel for your vacation and for the opinion you shared, we are delighted to hear about your stay and your kind comments to our staff, we will gladly share your congratulations with all of them. We will be attentive to your next visit and a big greeting.

    Round Indicators
    Seaside782240 Florida Keys, Florida. 12/11/2019 Family

    “Dad”

    If it was not for Ana Madrigal and Rosy Aguilar i think this vacation would of been terrible, because of these 2 wonderful women my time was very enjoyable, they made sure i had everything to make my visit the best yet. Please ask for them when you come, you will become good friends with them just as I have.

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear Seaside782240: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • december 14 2019
    • Toronto, Canada

    Corina P

    “November vacation in Tucancún”


    We generally had a good experience at Occidental Tucancún, although there is room for improvement. Highlights: - The beach is spectacular. It would have been nice to have some palm trees or umbrellas closer to the shore to protect from the sun (currently, they were set up about 75m away from the shore). - Lots of activities to participate in throughout the day, incl. aqua fitness, stretching, water volleyball, water basketball, beach soccer, bingo, and our personal favourite: dance lessons! - Friendly staff, especially the waiters and waitresses. - Many (even most) of the guests are Mexican nationals, which was really cool. It meant that we got to experience proper salsa/bachata/cumbia/latin dancing during the evening live music shows. Mexicans definitely know how to move! - Reception is very responsive to room repair requests. Our door lock broke and they fixed it for us right away. - Nice selection of drinks at the (many) bars. - Located beside a shopping mall that has a grocery store and free wi-fi. - We particularly liked the Mexican (Mexico Lindo) and Italian evening restaurants. - Good price (value for money) during low-season. - Airport transfers were very well-organized (through WestJet) Could be improved: - Very long wait time to check-in / collect the keys to the room (>30 min). The line-up was not organized and some guests would jump ahead of others who were already waiting. - Buffet food was often lukewarm or slightly cold. - Hotel building itself, especially the corridors and rooms, are a bit outdated and in need of renovation. 1 of 2 elevators on our side of the building was out of order during our entire stay. - On the first few days of our stay, we were approached several times by hotel staff trying to sell us excursions, time shares, additional services etc. even though we were not interested. Some of their sales pitches were quite long and took time away from our vacation. - Activities schedule was sometimes unreliable (e.g. an activity might be cancelled without notice, or start later than scheduled). - We participated in aquafitness and received free wi-fi for 24hrs as an appreciation gift, which was great! However, to activate the wi-fi, the activities organizers asked that you write a TripAdvisor review for them right away and read it themselves before you post it. I would be wary of some of the posts here, as they may not have been freely/honestly written by guests but rather under pressure from staff. - The Mirador Buffet has both indoor and outdoor seating, however it can be hard to get outdoor seating due to high demand.


    EVALUATION

    Round Indicators

    • december 13 2019
    • Arlington, Texas
    • Couples

    jeff c

    “5th time and many more to come”


    I have been to cancun 20 plus times and by far this is the best place to stay. they could easily charge more for the rooms, plenty to do if you are active and plenty of places to chill if that's your thing. I will be back for sure!


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear jeff c: We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We hope you give us the pleasure of receiving your visit again Best regards,

    EVALUATION

    Round Indicators

    • december 11 2019
    • Couples

    824barbc

    “Vacation”


    Anna and Rosa and Misael are so amazing and friendly they made are time very special 😘 Abraham, Michel and all the staff at the lobby bar are awesome. We will never forget their kindness and joy. I recommend this to everyone


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear 824barbc: The vision of our customers is the key to complete the satisfaction of our guests, so we are very grateful for the time spent writing this comment. We hope to have the great pleasure of receiving your visit and exceed your expectations 100%. Best regards,

    EVALUATION

    Round Indicators

    • december 11 2019
    • Friends getaway

    Jamesharper8687

    “Good friends I made”


    Ana Madrigal and Rosy Aguilar really made my trip. They treated me like family and gave me a really good time. The gave me proper service and respect ( and that’s what I strive for on vacation) I couldn’t have had better service than what these two girls gave me. I appreciate their service so much and I feel like family with them. Thank you Ana and Rosy.


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear Jamesharper8687: We would like to thank you for choosing our hotel for your vacation and for the opinion you shared, we are delighted to hear about your stay and your kind comments to our staff, we will gladly share your congratulations with all of them. We will be attentive to your next visit and a big greeting.

    EVALUATION

    Round Indicators

    • december 11 2019
    • Florida Keys, Florida
    • Family

    Seaside782240

    “Dad”


    If it was not for Ana Madrigal and Rosy Aguilar i think this vacation would of been terrible, because of these 2 wonderful women my time was very enjoyable, they made sure i had everything to make my visit the best yet. Please ask for them when you come, you will become good friends with them just as I have.


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear Seaside782240: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the great pleasure of receiving your visit again. Best regards,

    Barceló Hotel Pool  Tucancún Beach

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