Barceló Hotel Pool  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6972 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

45% Complete

3178

Very good

30% Complete

2127

Average

13% Complete

953

Poor

6% Complete

422

Very poor

4% Complete

292

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    Round Indicators
    peterrQ4019GI 01/17/2019 Solo travel

    “Great time in Cancun”

    This hotel has some great staff is makes your stay even better. I look forward being able to stay there again and hopefully for a longer stay this time. When I left it felt like I was leaving friends.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear peterrQ4019GI: Le damos las gracias por compartir su opinión sobre su estancia en el hotel. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Sus comentarios nos motivan para seguir ofreciendo un servicio de calidad y ayudarnos a lograr el objetivo de hacer sentir a nuestros visitantes como en casa. Esperamos recibirlo pronto. Saludos cordiales, Paulina Arroyo Asistente de Gerencia.

    Round Indicators
    patcarsr Chitown. 01/17/2019 Family

    “Tucancun”

    Good service, good location, good staff. Food and drinks need improvement. I have stayed at this resort 8 times over the last 12 years. However, the food and drink quality and choices have gradually decreased over the last few years. The "seafood" restaurant (la Cariboya) needs serious improvement..

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear patcarsr: First of all, we would like to thank you for choosing our hotel once again for your vacation and for sharing this wonderful opinion about your recent stay with us. It is very gratifying to read that we continue to fulfill your wishes and holiday needs year after year. We greatly appreciate your observations, be assured that they will be transmitted to the corresponding areas for your knowledge and follow-up. We hope to have you again on your next vacation. Best regards from the entire Occidental Tucancun Team. Paulina Arroyo Management Assistant.

    Round Indicators
    beckyyvision 01/16/2019 Friends getaway

    “A birthday celebration of 13”

    Overall the resort was accommodating and conveniently located. The villa infrastructure is not meant for rain. The room service and the daily activities were phenomenal. The nightly activities and the variety in eateries could improve for as large as the resort is. Plenty of pool and bar options. Great beach area and wonderful for catching the sunrise!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear beckyyvision: We greatly appreciate the time devoted to reviewing your recent experience at our hotel, we always strive to exceed the expectations of our customers. Your comment will help our team achieve that goal. We hope you will give us the opportunity to receive it again and exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    yassielle s 01/16/2019 Family

    “Birthday Vacation!”

    My family and I (group of 8) had a blast at Occidental Tucancun, the staff is amazing, the food is great and tasty, every day they have different varieties which gave us a different taste of Mexico every day. The Entertainment staff is friendly, hype and fun! They sure do know how to make is feel at Mexico. BINGO time at 2pm was my favorite oh and show time at 9 pm every day! The Maya show and Mexican Show were my favorite, they had the best costumes, make up, music and choreography! BIG SHOUT OUT to the homie Ignacio Rios, AKA Nacho and Juventino AKA Tino!! Thanks for the Good Moment at Barcelo Occidental Tucancun! Definitely recommend this amazing resort with the best beach and sunrise in Cancun. Que Viva Mexico! 🇲🇽

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear yassielle s: We appreciate the time spent sharing your vacation experience at our hotel and appreciate your kind recommendation to TripAdvisor readers. We are delighted that you enjoyed the entertainment program organized by our team of professionals, as well as your kindness and enthusiasm. They make sure that all the guests join the daily activities so they can have memorable moments with each other. We will certainly share your congratulations with the entire team. We hope to have the pleasure of receiving you on your next visit. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    davidhT3758JS Burlington, Canada. 01/16/2019 Couples

    “Perfect place for mañana holiday.”

    Beautiful beach, gourmet meals and friendly staff were the hallmarks of this holiday. My wife and I were looking for a place to veg out and just relax. This was the place. Not too big nor busy, the resort was active and offered a variety of things to do. The key for us was the "adult" pool area which was quiet yet social. Meals in the buffet restaurant were scrumptious and very diverse. Mexican-style food was present at each sitting to complement the other types of cuisine. The Mexican à la cart restaurant was simply outstanding with a quiet ambience and cuisine different from the buffet. Staff were friendly and gracious. The only knock on the week was an attempt to interest us in acquiring a quasi timeshare but we firmly reinforced our disinterest which was respected.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear David H: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are happy to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • january 17 2019
    • Solo travel

    peterrQ4019GI

    “Great time in Cancun”


    This hotel has some great staff is makes your stay even better. I look forward being able to stay there again and hopefully for a longer stay this time. When I left it felt like I was leaving friends.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear peterrQ4019GI: Le damos las gracias por compartir su opinión sobre su estancia en el hotel. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Sus comentarios nos motivan para seguir ofreciendo un servicio de calidad y ayudarnos a lograr el objetivo de hacer sentir a nuestros visitantes como en casa. Esperamos recibirlo pronto. Saludos cordiales, Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • january 17 2019
    • Chitown
    • Family

    patcarsr

    “Tucancun”


    Good service, good location, good staff. Food and drinks need improvement. I have stayed at this resort 8 times over the last 12 years. However, the food and drink quality and choices have gradually decreased over the last few years. The "seafood" restaurant (la Cariboya) needs serious improvement..


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear patcarsr: First of all, we would like to thank you for choosing our hotel once again for your vacation and for sharing this wonderful opinion about your recent stay with us. It is very gratifying to read that we continue to fulfill your wishes and holiday needs year after year. We greatly appreciate your observations, be assured that they will be transmitted to the corresponding areas for your knowledge and follow-up. We hope to have you again on your next vacation. Best regards from the entire Occidental Tucancun Team. Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Friends getaway

    beckyyvision

    “A birthday celebration of 13”


    Overall the resort was accommodating and conveniently located. The villa infrastructure is not meant for rain. The room service and the daily activities were phenomenal. The nightly activities and the variety in eateries could improve for as large as the resort is. Plenty of pool and bar options. Great beach area and wonderful for catching the sunrise!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear beckyyvision: We greatly appreciate the time devoted to reviewing your recent experience at our hotel, we always strive to exceed the expectations of our customers. Your comment will help our team achieve that goal. We hope you will give us the opportunity to receive it again and exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Family

    yassielle s

    “Birthday Vacation!”


    My family and I (group of 8) had a blast at Occidental Tucancun, the staff is amazing, the food is great and tasty, every day they have different varieties which gave us a different taste of Mexico every day. The Entertainment staff is friendly, hype and fun! They sure do know how to make is feel at Mexico. BINGO time at 2pm was my favorite oh and show time at 9 pm every day! The Maya show and Mexican Show were my favorite, they had the best costumes, make up, music and choreography! BIG SHOUT OUT to the homie Ignacio Rios, AKA Nacho and Juventino AKA Tino!! Thanks for the Good Moment at Barcelo Occidental Tucancun! Definitely recommend this amazing resort with the best beach and sunrise in Cancun. Que Viva Mexico! 🇲🇽


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear yassielle s: We appreciate the time spent sharing your vacation experience at our hotel and appreciate your kind recommendation to TripAdvisor readers. We are delighted that you enjoyed the entertainment program organized by our team of professionals, as well as your kindness and enthusiasm. They make sure that all the guests join the daily activities so they can have memorable moments with each other. We will certainly share your congratulations with the entire team. We hope to have the pleasure of receiving you on your next visit. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Burlington, Canada
    • Couples

    davidhT3758JS

    “Perfect place for mañana holiday.”


    Beautiful beach, gourmet meals and friendly staff were the hallmarks of this holiday. My wife and I were looking for a place to veg out and just relax. This was the place. Not too big nor busy, the resort was active and offered a variety of things to do. The key for us was the "adult" pool area which was quiet yet social. Meals in the buffet restaurant were scrumptious and very diverse. Mexican-style food was present at each sitting to complement the other types of cuisine. The Mexican à la cart restaurant was simply outstanding with a quiet ambience and cuisine different from the buffet. Staff were friendly and gracious. The only knock on the week was an attempt to interest us in acquiring a quasi timeshare but we firmly reinforced our disinterest which was respected.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear David H: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are happy to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an All Inclusive paradise in Cancun.

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