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Barceló Hotel Pool  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 8636 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

4283

Very good

28% Complete

2460

Average

12% Complete

1059

Poor

5% Complete

482

Very poor

4% Complete

352

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    Round Indicators
    blunderbuss2015 Mississauga, Canada. 01/22/2020

    “Cancun”

    Nice Hotel Relaxed, clean, nice beach area, plenty of lounge chairs around the pool and on the beach. Nice rooms with spectacular ocean view and and sunrise view, balcony. Good service. Good Location right on the strip.

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear blunderbuss2015: We would like to thank you for choosing our hotel for your vacation and for the opinion you shared, we are delighted to hear about your stay. We hope to have the great pleasure of receiving your visit again and you can continue enjoying our service and facilities. Best regards,

    Round Indicators
    marielolabella Toronto, Canada. 01/22/2020

    “Beautiful Beach, Chill times!”

    I loved this resort. Lots of sand to walk on before you reach the ocean, water is so clear and gorgeous. Very clean resort. Shout out to Enrique and Jair, awesome staff who made my friends and I feel welcome. The entertainment shows here each night are amazing, very impressive dancers. Nice pools, tasty food.

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear marielolabella: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    I2075XCrebeccad 01/21/2020

    “AMAZING VIEW - HORRIBLE HOTEL”

    I never leave reviews, I hate the idea of them but I am doing this to protect you all from this experience! The reservation desk was absolutely horrible. We arrived at 12:30 pm there were (20+ people) waiting for over an hour in line only to find out check-in was at 3:00 pm. It was not listed on any travel documentation and the porter did not even mention that we arrived early and they took our bags. The receptionist manager Abigail could not even care and laughed when I told her that the reason everyone was upset was that no one was informed and they were all hot in their winter outfits. The food was horrible as well. We do this every year with RIU, this was supposed to be "higher end". It was not. Go down the street to somewhere that actually cares about their guests and has staff that would never ignore a line of angry guests in their lobby. Super disappointing. Almost ruined the whole trip, but luckily there was a lovely ocean to stare at!

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear I2075XCrebeccad: We sincerely regret that your stay has been below your expectations, as mentioned in all our channels, our established time to check in is at 3 in the afternoon, generally when occupancy allows it can be done before, however we cannot Confirm it, we are sorry for the inconvenience it may have caused you and your family. Receive our most sincere apologies for not meeting your expectations regarding gastronomy. The departments involved have been informed about your comments and we are sure they will help us improve. We work very hard, trying to exceed the expectations of guests and their opinion has encouraged us to continue striving to achieve their satisfaction if you decide to honor us with a new visit. We appreciate the time it took to share your concerns, we hope you give us the opportunity to offer you a better service in the future. Best regards,

    Round Indicators
    scomazzetto Kamloops, Canada. 01/21/2020

    “Great Vacation”

    My cousin and I just got back from a week vacation at Occidental Tucancun. We had an amazing time! There are 3 pools (adult pool with swim up bar, infinity pool and activity pool), the beach is gorgeous with some palm trees and kept very clean and 2 buffets, a mexican restaurant, italian restaurant and seafood restaurant. We loved the mexican restaurant and the italian restaurant had a great make your own pasta bar! The breakfast buffets are standard, mostly cold but you have the option of getting an omelette made for yourself but got a little boring by the end. Drinks are great, highly recommend a mango margarita! They also have nightly entertainment, dancing, karaoke etc. We stayed on the top floor on the lagoon side. The room was large, clean and comfortable only downside was that there is only one elevator for that tower but they are working on getting the second one up and running. What I noticed about the hotel is that there are people constantly keeping the place sparkling clean! I highly recommend Occidental Tucancun for your next vacation!

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear scomazzetto: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    nicolemariefoster 01/20/2020 Couples

    “Diamond in the Rough”

    This resort was very well maintained, staff was friendly and helpful, rooms were clean & food choices were diverse. The beach was gorgeous and the loungers were comfortable. The bartenders were speedy and very funny. We really enjoyed our stay!

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear nicolemariefoster: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • january 22 2020
    • Mississauga, Canada

    blunderbuss2015

    “Cancun”


    Nice Hotel Relaxed, clean, nice beach area, plenty of lounge chairs around the pool and on the beach. Nice rooms with spectacular ocean view and and sunrise view, balcony. Good service. Good Location right on the strip.


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear blunderbuss2015: We would like to thank you for choosing our hotel for your vacation and for the opinion you shared, we are delighted to hear about your stay. We hope to have the great pleasure of receiving your visit again and you can continue enjoying our service and facilities. Best regards,

    EVALUATION

    Round Indicators

    • january 22 2020
    • Toronto, Canada

    marielolabella

    “Beautiful Beach, Chill times!”


    I loved this resort. Lots of sand to walk on before you reach the ocean, water is so clear and gorgeous. Very clean resort. Shout out to Enrique and Jair, awesome staff who made my friends and I feel welcome. The entertainment shows here each night are amazing, very impressive dancers. Nice pools, tasty food.


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear marielolabella: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • january 21 2020

    I2075XCrebeccad

    “AMAZING VIEW - HORRIBLE HOTEL”


    I never leave reviews, I hate the idea of them but I am doing this to protect you all from this experience! The reservation desk was absolutely horrible. We arrived at 12:30 pm there were (20+ people) waiting for over an hour in line only to find out check-in was at 3:00 pm. It was not listed on any travel documentation and the porter did not even mention that we arrived early and they took our bags. The receptionist manager Abigail could not even care and laughed when I told her that the reason everyone was upset was that no one was informed and they were all hot in their winter outfits. The food was horrible as well. We do this every year with RIU, this was supposed to be "higher end". It was not. Go down the street to somewhere that actually cares about their guests and has staff that would never ignore a line of angry guests in their lobby. Super disappointing. Almost ruined the whole trip, but luckily there was a lovely ocean to stare at!


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear I2075XCrebeccad: We sincerely regret that your stay has been below your expectations, as mentioned in all our channels, our established time to check in is at 3 in the afternoon, generally when occupancy allows it can be done before, however we cannot Confirm it, we are sorry for the inconvenience it may have caused you and your family. Receive our most sincere apologies for not meeting your expectations regarding gastronomy. The departments involved have been informed about your comments and we are sure they will help us improve. We work very hard, trying to exceed the expectations of guests and their opinion has encouraged us to continue striving to achieve their satisfaction if you decide to honor us with a new visit. We appreciate the time it took to share your concerns, we hope you give us the opportunity to offer you a better service in the future. Best regards,

    EVALUATION

    Round Indicators

    • january 21 2020
    • Kamloops, Canada

    scomazzetto

    “Great Vacation”


    My cousin and I just got back from a week vacation at Occidental Tucancun. We had an amazing time! There are 3 pools (adult pool with swim up bar, infinity pool and activity pool), the beach is gorgeous with some palm trees and kept very clean and 2 buffets, a mexican restaurant, italian restaurant and seafood restaurant. We loved the mexican restaurant and the italian restaurant had a great make your own pasta bar! The breakfast buffets are standard, mostly cold but you have the option of getting an omelette made for yourself but got a little boring by the end. Drinks are great, highly recommend a mango margarita! They also have nightly entertainment, dancing, karaoke etc. We stayed on the top floor on the lagoon side. The room was large, clean and comfortable only downside was that there is only one elevator for that tower but they are working on getting the second one up and running. What I noticed about the hotel is that there are people constantly keeping the place sparkling clean! I highly recommend Occidental Tucancun for your next vacation!


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear scomazzetto: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • january 20 2020
    • Couples

    nicolemariefoster

    “Diamond in the Rough”


    This resort was very well maintained, staff was friendly and helpful, rooms were clean & food choices were diverse. The beach was gorgeous and the loungers were comfortable. The bartenders were speedy and very funny. We really enjoyed our stay!


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear nicolemariefoster: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the great pleasure of receiving your visit again. Best regards,

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an All Inclusive paradise in Cancun.

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