Hotel Beach Views  Occidental Grand Xcaret Resort
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63.2 km  Cancun International Airport

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14713 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6751

Very good

31% Complete

4646

Average

12% Complete

1824

Poor

5% Complete

840

Very poor

4% Complete

652

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    Round Indicators
    Sean P Tracy, California, United States. 06/18/2018 Family

    “Solid 4 star whole family vacation, all ages.”

    My second visit. Love the enclosed-no need to leave the resort for ANYTHING! Be it su dry items, shopping or medical. They provide it all in a very high standard. I think they could improve the spa (rust ceiling, flaking paint, out of order faculties, spa a bit home made.) But service always striving to be more, a can do attitude. Food was a bit lacking at the themed restaurants. The Chinese being by far the worst. Quality and variety wise. The Royal level made up for any short falls. Always top notch, always 5 star. Always professional
    Round Indicators
    Janet L Sarnia, Canada. 06/18/2018 Family

    “Seafood Restaurant Amazing”

    Salvador is the Best ! He waited on us in January for my birthday and then he was our waiter again in May upon our return for our father-in-law’s 88 th birthday. He made sure everything was top of the line. This was our 6 th visit to this location though normally we do not go to the seafood restaurant as other family members have an allergy. Thank you so much Salvador for your attention to detail as well as making our two visits amazing!!
    Round Indicators
    Jana B Chicago, Illinois. 06/18/2018

    “Amazing Place with a good structure”

    Family Vacation, The resort has everything that you need. The "private beach" is the must. A lot of fishes and little octopus to see. On the adult area, there's a lifeguard that is well educated about everything of the area and he came with my daughter to feed the fishes later. Good Food and good bed!
    Round Indicators
    Holly A Knightdale, North Carolina. 06/18/2018 Family

    “Iguana Watch 2018”

    This was a surprise trip for my kids. One graduated from High School and turned 18; the other graduated from Elementary School. It was AMAZING!! We booked here to see the monkeys and animals and we were NOT disappointed! There were animals all over!! We saw monkeys, deer, flamingos, capybaras, coatis and TONS of iguanas! There were so many iguanas we stopped trying to name them and just called our trip Iguana Watch 2018. The cove on the property was the perfect place for my younger son to learn to snorkel and get used to it. The pools were great and the food was GREAT!! The steakhouse did a great job and so did the Italian restaurant. But, seriously, nothing beat the fresh shrimp stir fry during the Seafood night at the buffet. We did do some other excursions that were extra but we knew they would be. The only thing to watch for is price shop when it comes to excursions. Some agents that work for the hotel can get better rates than the ones that work IN the hotel and vice versa. Make sure you check the prices. We loved it and we would definitely go back. We stayed in Area 11 and it was perfect.
    Round Indicators
    sjdyson1 Baytown, Texas. 06/18/2018 Family

    “2018 Dyson & Flores Vacation”

    Overall we were very satisfied with our room, the buffets, the bars, & the beach! The Staff were very help with anything we needed! Were dissatisfied with the regular restaurants (that required dress attire) and some of the night time entertainment.

    EVALUATION

    Round Indicators

    • june 18 2018
    • Tracy, California, United States
    • Family

    Sean P

    “Solid 4 star whole family vacation, all ages.”


    My second visit. Love the enclosed-no need to leave the resort for ANYTHING! Be it su dry items, shopping or medical. They provide it all in a very high standard. I think they could improve the spa (rust ceiling, flaking paint, out of order faculties, spa a bit home made.) But service always striving to be more, a can do attitude. Food was a bit lacking at the themed restaurants. The Chinese being by far the worst. Quality and variety wise. The Royal level made up for any short falls. Always top notch, always 5 star. Always professional


    EVALUATION

    Round Indicators

    • june 18 2018
    • Sarnia, Canada
    • Family

    Janet L

    “Seafood Restaurant Amazing”


    Salvador is the Best ! He waited on us in January for my birthday and then he was our waiter again in May upon our return for our father-in-law’s 88 th birthday. He made sure everything was top of the line. This was our 6 th visit to this location though normally we do not go to the seafood restaurant as other family members have an allergy. Thank you so much Salvador for your attention to detail as well as making our two visits amazing!!


    EVALUATION

    Round Indicators

    • june 18 2018
    • Chicago, Illinois

    Jana B

    “Amazing Place with a good structure”


    Family Vacation, The resort has everything that you need. The "private beach" is the must. A lot of fishes and little octopus to see. On the adult area, there's a lifeguard that is well educated about everything of the area and he came with my daughter to feed the fishes later. Good Food and good bed!


    EVALUATION

    Round Indicators

    • june 18 2018
    • Knightdale, North Carolina
    • Family

    Holly A

    “Iguana Watch 2018”


    This was a surprise trip for my kids. One graduated from High School and turned 18; the other graduated from Elementary School. It was AMAZING!! We booked here to see the monkeys and animals and we were NOT disappointed! There were animals all over!! We saw monkeys, deer, flamingos, capybaras, coatis and TONS of iguanas! There were so many iguanas we stopped trying to name them and just called our trip Iguana Watch 2018. The cove on the property was the perfect place for my younger son to learn to snorkel and get used to it. The pools were great and the food was GREAT!! The steakhouse did a great job and so did the Italian restaurant. But, seriously, nothing beat the fresh shrimp stir fry during the Seafood night at the buffet. We did do some other excursions that were extra but we knew they would be. The only thing to watch for is price shop when it comes to excursions. Some agents that work for the hotel can get better rates than the ones that work IN the hotel and vice versa. Make sure you check the prices. We loved it and we would definitely go back. We stayed in Area 11 and it was perfect.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Baytown, Texas
    • Family

    sjdyson1

    “2018 Dyson & Flores Vacation”


    Overall we were very satisfied with our room, the buffets, the bars, & the beach! The Staff were very help with anything we needed! Were dissatisfied with the regular restaurants (that required dress attire) and some of the night time entertainment.


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