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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63.2 km  Cancun International Airport

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18724 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

9104

Very good

29% Complete

5594

Average

11% Complete

2215

Poor

5% Complete

1010

Very poor

4% Complete

801

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    Round Indicators
    sharoncsherratt London, Canada. 01/27/2020

    “Resort was beautiful but!!!!”

    Almost everyday sometimes twice a day we got bugged about the time share at this resort to the point of almost being harassed. Also the tv was crap we couldn't even make out channels it was so snowy and after 2 times complaining we gave up
    Round Indicators
    Charles S Washington, District of Columbia, United States. 01/27/2020

    “Great Resort”

    We stayed at the Royal Level, the resort within the resort. This is a very quiet section with a lovely pool , private deluxe dining room and a wonderful beach. The champagne greeting at registration is a very nice touch and Keila made sure we were very well briefed in all the resort offerings.The staff is very attentive and takes very good care of the guests. We didn't want to leave and are planning to return.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. Next time I hardly suggest you to try the Romantic dinner in our gazebo next to the Beach, is a lovely Experience for you and your partner! The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards,

    Round Indicators
    44dorothym 01/27/2020

    “Great Place to Go”

    This was our 29th anniversary celebration trip. The whole experience exceeded my expectations. The food was fantastic, we went to every restaurant. The room was very nice and big with a jungle view and monkeys on the balcony in the morning. The entertainment at night was very, very good. Especially Roberto.....a very talented dancer and he did some amazing things on the ribbon ropes hanging from the ceiling. The singers were very good too and the dancers unbelievable. We met a nice guy on the beach where the lifeguard is and told us about the snorkeling down by the lifeguard. This area is right off the lagoon and it looks like it is reserved from the Royal Club but is open to everyone. Such a great view of the ocean there and the ships going by, the boats towing the parachute gliders and the cruise ships. It's the best place to get sunset pictures. A girl even comes down for drink orders. Of course we went to the Xcaret Park. The cenotes trip was the best. Also the horse show and the evening show. We worth the admission fee. Would go back tomorrow if I could! Highly recommended.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Odyssey07225268658 01/27/2020

    “Family Vacation 2020”

    Very clean and beautiful resort great staff friendly and helpful in all aspects of our stay this was our second time at this resort and will likely look at returning again in the future hoping to bring more family members to the next visit.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is so glad to hear that you are coming back! It will be our pleasure to welcome all your family once again. Kind Regards.

    Round Indicators
    jlachinski 01/26/2020

    “Overall a good experience”

    Overall the resort was beautiful. Monkeys, Bambi, Flamingos, Iguanas that interacted with us which the kids loved. The shows were entertaining. The rooms were nice. The kids club was amazing (our kids loved the activities so much they wanted to keep going back) The service was impeccable. Everyone greeted us with a smile. Very hard workers. Unfortunately, my family did get sick for 2 days with throwing up. We had to call housekeeping in the middle of the night to come and change out our bedding's and clean. And come to find out that there were other families/groups that had the same experience. We have been to Mexico 6 other times and this is our first experience getting sick so this won't deter us from coming back again. One thing we would change is to have beach access.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Concerning the food please know that we have very strict controls for hygiene, which are supervised by Cristal international Standards, and external health and safety organization, conducts regular inspections of hygiene and quality that verifies our cleaning measures; I assure you that our dishes and glasses are cleaned by industrial machines and not by hand. All water, ice, drinks and food at the hotel we offer, weekly passes quality controls and it´s checked by Cristal, to ensure safety and health of our customers. We also run bacteriological tests, on the food and water, on a monthly basis to monitor our safety level and it is showing that everything is within the permitted range. Our staff is trained to monitor the food so that it is served at the proper temperature, to refill items every time they run out and the efficiency of the service. I have met with the Food & Beverage Manager to look into new ways we can ensure this level of service. We are truly sorry if you felt sick during your stay. I do hope we are going to be able to restore your confidence into our brand in your next stay. Kind Regards,

    EVALUATION

    Round Indicators

    • january 27 2020
    • London, Canada

    sharoncsherratt

    “Resort was beautiful but!!!!”


    Almost everyday sometimes twice a day we got bugged about the time share at this resort to the point of almost being harassed. Also the tv was crap we couldn't even make out channels it was so snowy and after 2 times complaining we gave up


    EVALUATION

    Round Indicators

    • january 27 2020
    • Washington, District of Columbia, United States

    Charles S

    “Great Resort”


    We stayed at the Royal Level, the resort within the resort. This is a very quiet section with a lovely pool , private deluxe dining room and a wonderful beach. The champagne greeting at registration is a very nice touch and Keila made sure we were very well briefed in all the resort offerings.The staff is very attentive and takes very good care of the guests. We didn't want to leave and are planning to return.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. Next time I hardly suggest you to try the Romantic dinner in our gazebo next to the Beach, is a lovely Experience for you and your partner! The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards,

    EVALUATION

    Round Indicators

    • january 27 2020

    44dorothym

    “Great Place to Go”


    This was our 29th anniversary celebration trip. The whole experience exceeded my expectations. The food was fantastic, we went to every restaurant. The room was very nice and big with a jungle view and monkeys on the balcony in the morning. The entertainment at night was very, very good. Especially Roberto.....a very talented dancer and he did some amazing things on the ribbon ropes hanging from the ceiling. The singers were very good too and the dancers unbelievable. We met a nice guy on the beach where the lifeguard is and told us about the snorkeling down by the lifeguard. This area is right off the lagoon and it looks like it is reserved from the Royal Club but is open to everyone. Such a great view of the ocean there and the ships going by, the boats towing the parachute gliders and the cruise ships. It's the best place to get sunset pictures. A girl even comes down for drink orders. Of course we went to the Xcaret Park. The cenotes trip was the best. Also the horse show and the evening show. We worth the admission fee. Would go back tomorrow if I could! Highly recommended.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • january 27 2020

    Odyssey07225268658

    “Family Vacation 2020”


    Very clean and beautiful resort great staff friendly and helpful in all aspects of our stay this was our second time at this resort and will likely look at returning again in the future hoping to bring more family members to the next visit.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is so glad to hear that you are coming back! It will be our pleasure to welcome all your family once again. Kind Regards.

    EVALUATION

    Round Indicators

    • january 26 2020

    jlachinski

    “Overall a good experience”


    Overall the resort was beautiful. Monkeys, Bambi, Flamingos, Iguanas that interacted with us which the kids loved. The shows were entertaining. The rooms were nice. The kids club was amazing (our kids loved the activities so much they wanted to keep going back) The service was impeccable. Everyone greeted us with a smile. Very hard workers. Unfortunately, my family did get sick for 2 days with throwing up. We had to call housekeeping in the middle of the night to come and change out our bedding's and clean. And come to find out that there were other families/groups that had the same experience. We have been to Mexico 6 other times and this is our first experience getting sick so this won't deter us from coming back again. One thing we would change is to have beach access.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Concerning the food please know that we have very strict controls for hygiene, which are supervised by Cristal international Standards, and external health and safety organization, conducts regular inspections of hygiene and quality that verifies our cleaning measures; I assure you that our dishes and glasses are cleaned by industrial machines and not by hand. All water, ice, drinks and food at the hotel we offer, weekly passes quality controls and it´s checked by Cristal, to ensure safety and health of our customers. We also run bacteriological tests, on the food and water, on a monthly basis to monitor our safety level and it is showing that everything is within the permitted range. Our staff is trained to monitor the food so that it is served at the proper temperature, to refill items every time they run out and the efficiency of the service. I have met with the Food & Beverage Manager to look into new ways we can ensure this level of service. We are truly sorry if you felt sick during your stay. I do hope we are going to be able to restore your confidence into our brand in your next stay. Kind Regards,

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