Barceló Cala Viñas Hotel Health and Beauty Treatments
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AL Coral, 2-4   07181 Cala Viñas, Calvià , Islas Baleares   España  


Places of Interest

23 km Son Sant Joan International Airport

1 km Cala Viñas beach

14 km Bendinat Golf Course

10 m Bus to Cala Viñas

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cala Viñas

4.0/5 Round Indicators
| 2480 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

34% Complete

860

Very good

36% Complete

912

Average

17% Complete

437

Poor

6% Complete

173

Very poor

3% Complete

98

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    Round Indicators
    Relax96148 09/17/2018 Couples

    “Beautiful hotel and location”

    Loved this hotel. Lovely room and view. Weather fantastic. Right on the beach. Food was fab could not fault. Lovely location. Hotel staff were friendly. I loved this hotel will go back there. Quiet resort but only 3 kilometre from Magaluf if you want it more busy. Barbecue nights that was nice.
    Round Indicators
    Samantha Jane B 09/17/2018 Family

    “Great Hotel & Resort”

    This is the second time we have visited this hotel.Its a nice hotel and is walkable to a nice resort although up hill part of way.The food is great although it can get a little over crowded in restaurants.The rooms do need to be refurbished bit dated and basic.The animation team are annoying and too much when your sitting round the pool relaxing .The beach is lovely by hotel although can get overcrowded.Its a nice hotel although have been to a lot nicer ones with the same star rating.
    Round Indicators
    Navigator815954 09/16/2018 Family

    “special thanks!”

    the hotel and its enviroment was really beautiful and relaxing but special thanks i would like to give the entertainment group and eapecially Ray! you crowned the trip and made memorable for my boy for the rest of his life.
    Round Indicators
    haystead80 Nottingham, United Kingdom. 09/15/2018 Couples

    “Not good”

    I took my husband away for his 30th I was told by travel agent to go here wish I hadn't took her advice! Food was horrible breakfast lunch and dinner we just ate chips pasta n salad n the odd bit of meat no selection for English people at all, the pool was Ok but if you wasn't early getting a sun lounger you are stuffed as only half the pool side gets sun the other half is in shade all day so u have like 20 loungers that get sun, your in middle of nowhere take 30 mins to walk into magluf that's all there is to do, theres a beach at the side of hotel but it's not Brillant u have to pay for the loungers and its not that big of a beach there's nothing for children apart from a little pool with a slide on, entertainment is rubbish unless you get Ray he's good at his job night entertainment is really bad we went back to our room 2 nights at 9.30 as there just rubbish n not even worth listening to never mind watch it, bed rooms are set out very strange u walk in and the bed is straight by the door so if cleaner cam in they would see u straight away, the shower is rubbish there's half a door so when u have a shower the water goes all over the floor so have to put towels down on floor so you dont slip , fridge was just frezzing our drinks not keeping them cold just frezzing them so we couldn't drink the water, would definitely not suggest to anyone to go , we will definitely not be returning

    Calaviñas H, Guest Relations Manager at Occidental Cala Vinas, responded to this review
     Dear client, Thank you for sharing a review due to your recent stay in our hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On relation to your comment about our buffet, we are sorry to read that we did not meet your expectations in this area. We would like to inform you that we have already taken good note of your remarks on our gastronomy and we sincerely lament reading that we fell short of your culinary expectations; However, we would like to take the opportunity to point out that our executive chefs follow a two weeks menu rotation including a wide variety of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We lament reading that you could not enjoy to the fullest our sunbeds because of the shade of our buildings, rest assure your comment will be passed to our management department for its revision. Regarding your comment about our location, we understand that Cala Viñas may not be the best place to spend your holidays in Mallorca. That is why we encourage you for your next holidays to visit our website where you will find detailed information of our hotel. We also regret your disappointment for the extra charge to use the sunbeds on the beach; However we would like to take this opportunity to explain that all beaches in Spain are public and managed by the local municipality, therefore we unfortunately cannot guarantee private areas with free sunbeds and parasols for our guests. Moreover, due to your comment about our entertainment and services for kids, we would like to inform you that we have got a miniclub where our animation team makes games with them during the day. Nevertheless, we apologize if our animation program did not surpass your expectations this time and we assure your comment will be discussed with our entertainment manager in order to continue improving. Furthermore, we are very sorry to read your opinion of the room we accommodated you in for your holidays. But we would like you to know that all the types of rooms we have are thoroughly described on our website and for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your wishes and requirements. On the other hand, we would like to thank you for your nice words towards Ray, that belongs to our animation team. We will congratulate him for his contribution to your wellbeing during your holidays. Finally, we would like to thank you for your opinion and constructive critics, all of our staff will continue working in order to improve our services. We will like to have the opportunity to restore your faith in our company in the near future, so please contact us if you decide to come back. Best regards, Alicia Carramiñana Guest Experience Manager

    Round Indicators
    Ajc44261 Southport, United Kingdom. 09/15/2018 Friends getaway

    “Amazing few days away”

    Stayed here with my 2 sisters in a family room on an all inclusive package. Hotel is large spread over 3 buildings. But this meant there was something for everyone. The Es pop bar suited us perfectly.. proper glasses, generous measures, friendly bar staff and a view of the sea...Wonderful. Everything about the hotel was fantastic. Exceptionally clean. Food was buffet style but freshly cooked and plenty of choice. On our last day we had a late flight but were able to use all the facilities until the last moment and were provided with towels and the use of a shower. We are already planning our return trip

    EVALUATION

    Round Indicators

    • september 17 2018
    • Couples

    Relax96148

    “Beautiful hotel and location”


    Loved this hotel. Lovely room and view. Weather fantastic. Right on the beach. Food was fab could not fault. Lovely location. Hotel staff were friendly. I loved this hotel will go back there. Quiet resort but only 3 kilometre from Magaluf if you want it more busy. Barbecue nights that was nice.


    EVALUATION

    Round Indicators

    • september 17 2018
    • Family

    Samantha Jane B

    “Great Hotel & Resort”


    This is the second time we have visited this hotel.Its a nice hotel and is walkable to a nice resort although up hill part of way.The food is great although it can get a little over crowded in restaurants.The rooms do need to be refurbished bit dated and basic.The animation team are annoying and too much when your sitting round the pool relaxing .The beach is lovely by hotel although can get overcrowded.Its a nice hotel although have been to a lot nicer ones with the same star rating.


    EVALUATION

    Round Indicators

    • september 16 2018
    • Family

    Navigator815954

    “special thanks!”


    the hotel and its enviroment was really beautiful and relaxing but special thanks i would like to give the entertainment group and eapecially Ray! you crowned the trip and made memorable for my boy for the rest of his life.


    EVALUATION

    Round Indicators

    • september 15 2018
    • Nottingham, United Kingdom
    • Couples

    haystead80

    “Not good”


    I took my husband away for his 30th I was told by travel agent to go here wish I hadn't took her advice! Food was horrible breakfast lunch and dinner we just ate chips pasta n salad n the odd bit of meat no selection for English people at all, the pool was Ok but if you wasn't early getting a sun lounger you are stuffed as only half the pool side gets sun the other half is in shade all day so u have like 20 loungers that get sun, your in middle of nowhere take 30 mins to walk into magluf that's all there is to do, theres a beach at the side of hotel but it's not Brillant u have to pay for the loungers and its not that big of a beach there's nothing for children apart from a little pool with a slide on, entertainment is rubbish unless you get Ray he's good at his job night entertainment is really bad we went back to our room 2 nights at 9.30 as there just rubbish n not even worth listening to never mind watch it, bed rooms are set out very strange u walk in and the bed is straight by the door so if cleaner cam in they would see u straight away, the shower is rubbish there's half a door so when u have a shower the water goes all over the floor so have to put towels down on floor so you dont slip , fridge was just frezzing our drinks not keeping them cold just frezzing them so we couldn't drink the water, would definitely not suggest to anyone to go , we will definitely not be returning


    Calaviñas H, Guest Relations Manager at Occidental Cala Vinas, responded to this review
    Dear client, Thank you for sharing a review due to your recent stay in our hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On relation to your comment about our buffet, we are sorry to read that we did not meet your expectations in this area. We would like to inform you that we have already taken good note of your remarks on our gastronomy and we sincerely lament reading that we fell short of your culinary expectations; However, we would like to take the opportunity to point out that our executive chefs follow a two weeks menu rotation including a wide variety of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We lament reading that you could not enjoy to the fullest our sunbeds because of the shade of our buildings, rest assure your comment will be passed to our management department for its revision. Regarding your comment about our location, we understand that Cala Viñas may not be the best place to spend your holidays in Mallorca. That is why we encourage you for your next holidays to visit our website where you will find detailed information of our hotel. We also regret your disappointment for the extra charge to use the sunbeds on the beach; However we would like to take this opportunity to explain that all beaches in Spain are public and managed by the local municipality, therefore we unfortunately cannot guarantee private areas with free sunbeds and parasols for our guests. Moreover, due to your comment about our entertainment and services for kids, we would like to inform you that we have got a miniclub where our animation team makes games with them during the day. Nevertheless, we apologize if our animation program did not surpass your expectations this time and we assure your comment will be discussed with our entertainment manager in order to continue improving. Furthermore, we are very sorry to read your opinion of the room we accommodated you in for your holidays. But we would like you to know that all the types of rooms we have are thoroughly described on our website and for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your wishes and requirements. On the other hand, we would like to thank you for your nice words towards Ray, that belongs to our animation team. We will congratulate him for his contribution to your wellbeing during your holidays. Finally, we would like to thank you for your opinion and constructive critics, all of our staff will continue working in order to improve our services. We will like to have the opportunity to restore your faith in our company in the near future, so please contact us if you decide to come back. Best regards, Alicia Carramiñana Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 15 2018
    • Southport, United Kingdom
    • Friends getaway

    Ajc44261

    “Amazing few days away”


    Stayed here with my 2 sisters in a family room on an all inclusive package. Hotel is large spread over 3 buildings. But this meant there was something for everyone. The Es pop bar suited us perfectly.. proper glasses, generous measures, friendly bar staff and a view of the sea...Wonderful. Everything about the hotel was fantastic. Exceptionally clean. Food was buffet style but freshly cooked and plenty of choice. On our last day we had a late flight but were able to use all the facilities until the last moment and were provided with towels and the use of a shower. We are already planning our return trip


    Barceló Cala Viñas Hotel Beach Views

    Perfect family hotel with direct access to the idyllic Cala Viñas cove

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