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Barceló Cala Viñas Hotel Health and Beauty Treatments
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Map and location

AL Coral, 2-4   07181 Cala Viñas, Calvià , Islas Baleares   España  

How to get to the hotel

T + 34 971 131 166

calavinas@occidentalhotels.com

Places of Interest

23 km Son Sant Joan International Airport

0 km Direct access to the Beach

14 km Bendinat Golf Course

10 m Bus to Cala Viñas

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cala Viñas

4.0/5 Round Indicators
| 2624 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

35% Complete

924

Very good

36% Complete

958

Average

17% Complete

459

Poor

6% Complete

178

Very poor

4% Complete

105

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    Round Indicators
    ryanbill1 Corwen, United Kingdom. 05/23/2019 Couples

    “Terrible layout / very clean / rock hard beds”

    In brief. Staff- Excellent Location- OK Food+Drink- Very Good Room- Ok Only book into Block 3. We stayed in both block 1 and 2. no view and woken up everyday at 7am by bin men. Adults only Pool has toddlers pool next to it so dont expect a relaxing chilled time there as it looks in the photos.That was dissapointing as there was a large family pool at the lower level. The photo i have uploaded was from our 1st room. Excellent staff, food food and drink, hurrendous beds
    See full review
    Round Indicators
    Sarah H Wincanton. 05/22/2019 Family

    “Great break away”

    Me, my husband & 2 year old stayed at this hotel end of April/start of may for 7 nights all inclusive. We had a great time. Hotel was modern & very clean, our room was cleaned with fresh bedding & towels everyday. The pools were great especially with a toddler, although they were freezing cold so me & my husband struggled to get in them but time of year so I guess they probably warm up through the summer. Facilities for littles ones were good with the children club,although from previous pictures of the outdoor play area I had seen they had more things out for toddlers but when we went they weren't out so that was a little disappointing. Food was of good standard, always lots of different choice & plenty of it, every day had something different so we were very happy with that. Drinks were good with local wine, beer & spirits were large measures, was abit disappointed that there weren't cocktails included apart from cocktail of the day, other all inclusives we have been to, had a selection of cocktails, however they had sangria on tap which I love! We loved the fact that you could walk onto the beach straight off hotel, lovely sandy beach with clear blue seas, I think this made our holiday as my little boy loved being on there. We also had an amazing sea view from our room, stayed in block 3. Staff & Animation team were all really lovely & helpful, all made an effort with my little boy who loved them all. Thank you Occidental hotel for a great week away & we hope to be back soon!
    See full review
    Round Indicators
    JoanLudlam 05/20/2019

    “Fabulous hotel with superb staff”

    Booked this hotel with Jet 2 for a last minute all inclusive holiday with my cousin. It was unbelievable value for money, excellent service, fabulous location for a relaxing week and amazing selection of food served in the restaurant. The staff deserve special praise they were so hard working but still found time to chat with the guests. The Spa was definitely worth a visit and the evening entertainment much better than I have experienced on similar all inclusive packages. We will most definitely be returning again !
    See full review
    Round Indicators
    Shannon S 05/19/2019 Couples

    “Amazing birthday trip!”

    An amazing week all inclusive everything we expected and more! Love staff, amazing food, entertainment was fun and involved all ages! Variety of food every meal time and waiters was fantastic. Tidy room, kept our suitcase for he day whilst we waited for our bus and even let us use a room with a shower before we left! Definitely going back soon.
    See full review
    Round Indicators
    MorgsLO 05/17/2019 Couples

    “Poorly cooked food, rude staff, poor choice for all inclusive, however really nice animation team!”

    I don’t normally complain for things like this but it’s just odd things I think the hotel needs to address. We visited Occidental Cala Vinyes for 3 nights as a little get away. We opted to go all inclusive as this wasn’t a bad price for 3 nights. We was greeted by reception and to be told we needed to pay for the hotel as we “didn’t have the voucher” I tried to explain we booked this as a package holiday and everything was paid for and showed the hotel reservation documents etc, I wasn’t listened too AT ALL and kept getting interrupted when I was trying to explain, the manager had to correct the staff that they were wrong on this occasion but it’s was highly frustrating for us and not nice to be greeted with such rudeness. Normally all inclusive means ALL inclusive, there was only 1 cocktail a day as part of the all inclusive and these were things I think the staff just come up with, one day it was orange juice and cava all most like bucks fizz? all others you had to pay for. Staff at the bar seemed to be quite rude at times and abrupt. Food, well most of the meat was undercooked, sausages were mushy and raw, my partner had to abandon the pork as majority of it was raw, I’m aware you can now eat if slightly pink, but this was definitely raw. I don’t feel as though this would be a good choice for children as the hotel lies on a cliff face with no railings just a small sign..... following all of this, we wouldn’t visit Occidental Cala Vinyes again, but hope things like this can be resolved for future guests of the hotel. P.S the animation team we’re lovely and really made our evenings!
    See full review

    occidentalcalavinas, Guest Relations Manager at Occidental Cala Vinas, responded to this review
     Dear client, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. It is also with great concern that we have read your comments on our reception team as it is renowned in the hospitality industry that the first 10 minutes at the reception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments about what happened on your arrival have been shared with our reception team in order to avoid this happening in a future. Once again, we apologize for the inconveniences this may have caused during your holidays. Furthermore, we regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors and cocktails are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. Nevertheless, the involved department has been informed about your comments for information and further revision. Concerning your comment about our food, we are sorry to read that our buffet offer did not meet your expectations in terms of flavour and they way our chefs cook meat, our professional Chefs strive to impress our guests with high standards and the possibility to savour the best of our local cuisine as well as a great selection of international delights. However, as we receive guests of all nationalities and ages, we try not to overcook meat for people to choose . For your next visit we encourage you to inform our chefs about your preference with the meat, the will be happy to help you with this issue. On the other hand, we are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alicia Carramiñana Guest Experience Manger

    EVALUATION

    Round Indicators
    • may 23 2019
    • Corwen, United Kingdom
    • Couples

    ryanbill1

    “Terrible layout / very clean / rock hard beds”

    In brief. Staff- Excellent Location- OK Food+Drink- Very Good Room- Ok Only book into Block 3. We stayed in both block 1 and 2. no view and woken up everyday at 7am by bin men. Adults only Pool has toddlers pool next to it so dont expect a relaxing chilled time there as it looks in the photos.That was dissapointing as there was a large family pool at the lower level. The photo i have uploaded was from our 1st room. Excellent staff, food food and drink, hurrendous beds

    EVALUATION

    Round Indicators
    • may 22 2019
    • Wincanton
    • Family

    Sarah H

    “Great break away”

    Me, my husband & 2 year old stayed at this hotel end of April/start of may for 7 nights all inclusive. We had a great time. Hotel was modern & very clean, our room was cleaned with fresh bedding & towels everyday. The pools were great especially with a toddler, although they were freezing cold so me & my husband struggled to get in them but time of year so I guess they probably warm up through the summer. Facilities for littles ones were good with the children club,although from previous pictures of the outdoor play area I had seen they had more things out for toddlers but when we went they weren't out so that was a little disappointing. Food was of good standard, always lots of different choice & plenty of it, every day had something different so we were very happy with that. Drinks were good with local wine, beer & spirits were large measures, was abit disappointed that there weren't cocktails included apart from cocktail of the day, other all inclusives we have been to, had a selection of cocktails, however they had sangria on tap which I love! We loved the fact that you could walk onto the beach straight off hotel, lovely sandy beach with clear blue seas, I think this made our holiday as my little boy loved being on there. We also had an amazing sea view from our room, stayed in block 3. Staff & Animation team were all really lovely & helpful, all made an effort with my little boy who loved them all. Thank you Occidental hotel for a great week away & we hope to be back soon!

    EVALUATION

    Round Indicators
    • may 20 2019

    JoanLudlam

    “Fabulous hotel with superb staff”

    Booked this hotel with Jet 2 for a last minute all inclusive holiday with my cousin. It was unbelievable value for money, excellent service, fabulous location for a relaxing week and amazing selection of food served in the restaurant. The staff deserve special praise they were so hard working but still found time to chat with the guests. The Spa was definitely worth a visit and the evening entertainment much better than I have experienced on similar all inclusive packages. We will most definitely be returning again !

    EVALUATION

    Round Indicators
    • may 19 2019
    • Couples

    Shannon S

    “Amazing birthday trip!”

    An amazing week all inclusive everything we expected and more! Love staff, amazing food, entertainment was fun and involved all ages! Variety of food every meal time and waiters was fantastic. Tidy room, kept our suitcase for he day whilst we waited for our bus and even let us use a room with a shower before we left! Definitely going back soon.

    EVALUATION

    Round Indicators
    • may 17 2019
    • Couples

    MorgsLO

    “Poorly cooked food, rude staff, poor choice for all inclusive, however really nice animation team!”

    I don’t normally complain for things like this but it’s just odd things I think the hotel needs to address. We visited Occidental Cala Vinyes for 3 nights as a little get away. We opted to go all inclusive as this wasn’t a bad price for 3 nights. We was greeted by reception and to be told we needed to pay for the hotel as we “didn’t have the voucher” I tried to explain we booked this as a package holiday and everything was paid for and showed the hotel reservation documents etc, I wasn’t listened too AT ALL and kept getting interrupted when I was trying to explain, the manager had to correct the staff that they were wrong on this occasion but it’s was highly frustrating for us and not nice to be greeted with such rudeness. Normally all inclusive means ALL inclusive, there was only 1 cocktail a day as part of the all inclusive and these were things I think the staff just come up with, one day it was orange juice and cava all most like bucks fizz? all others you had to pay for. Staff at the bar seemed to be quite rude at times and abrupt. Food, well most of the meat was undercooked, sausages were mushy and raw, my partner had to abandon the pork as majority of it was raw, I’m aware you can now eat if slightly pink, but this was definitely raw. I don’t feel as though this would be a good choice for children as the hotel lies on a cliff face with no railings just a small sign..... following all of this, we wouldn’t visit Occidental Cala Vinyes again, but hope things like this can be resolved for future guests of the hotel. P.S the animation team we’re lovely and really made our evenings!

    The hotel has answered

    occidentalcalavinas, Guest Relations Manager at Occidental Cala Vinas, responded to this review
     Dear client, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. It is also with great concern that we have read your comments on our reception team as it is renowned in the hospitality industry that the first 10 minutes at the reception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments about what happened on your arrival have been shared with our reception team in order to avoid this happening in a future. Once again, we apologize for the inconveniences this may have caused during your holidays. Furthermore, we regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors and cocktails are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. Nevertheless, the involved department has been informed about your comments for information and further revision. Concerning your comment about our food, we are sorry to read that our buffet offer did not meet your expectations in terms of flavour and they way our chefs cook meat, our professional Chefs strive to impress our guests with high standards and the possibility to savour the best of our local cuisine as well as a great selection of international delights. However, as we receive guests of all nationalities and ages, we try not to overcook meat for people to choose . For your next visit we encourage you to inform our chefs about your preference with the meat, the will be happy to help you with this issue. On the other hand, we are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alicia Carramiñana Guest Experience Manger

    Barceló Cala Viñas Hotel Beach Views

    Perfect family hotel with direct access to the idyllic Cala Viñas cove

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