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Barceló Cala Viñas Hotel Health and Beauty Treatments
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Map and location

AL Coral, 2-4   07181 Cala Viñas, Calvià , Islas Baleares   España  

How to get to the hotel

T + 34 971 131 166

calavinas@occidentalhotels.com

Places of Interest

23 km Son Sant Joan International Airport

0 km Direct access to the Beach

14 km Bendinat Golf Course

10 m Bus to Cala Viñas

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cala Viñas

4.0/5 Round Indicators
| 2626 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

35% Complete

925

Very good

36% Complete

959

Average

17% Complete

459

Poor

6% Complete

178

Very poor

3% Complete

105

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    Round Indicators
    HBelikova 05/25/2019 Family

    “Dr”

    We were in this hotel for the third time which means they are VERY GOOD. Many THANKS to the manager Alicia who has organized an absolutely gorgeous sweet birthday surprise delivered to our room for our Amanda’s 5 year celebrity!!! With a bottle of champagne for us! It was very unexpected and pleasant! Also, Alicia was very emphatic towards our 7-year-old son who cut his leg requiring stitching, and again all the staff were very helpful during the all logistics of going to hospital and getting help. The practical aspects: 1/ Very clean hotel with strict management on all policies and stuff. Pleasant to see that they do care for their guests! 2/ Eating is great! We had a half board with breakfast and dinner included and both were very good, and also improved over the years. 3/This year the hotel had an absolutely fantastic entertainment team Carlos, Capuchino, Bambino,Maria, Triinu,Ness, Valeria, Paula. Thank you to all of you making every day an unforgettable experience with a lot of fun and laugh!!! The kids felt very welcomed and loved! The Birthday wishes for Amanda from the Team was an unique and fantastic experience for our daughter which she will remember for years!! Thank you!!! We wish we would see you again next time we come! 3/ the reception stuff is great and friendly. Separate Thank you to Russian-speaking Julia who was very helpful on multiple occasions! 4/ The waitresses are all hard working and deserve the special applause for the high level of quality provided during the busy dining times!! THANK YOU!! We travel a lot but never seen such a good stuff anywhere else. Thank you to the management for such a service! Now the bad moments: 1/ Smoking policy is very vague and you have exposure to the smoke all the time as people smoke just where they are. Also, we had to close balcony doors frequently because of the smoke coming from the neighbors. 2/ With the half-board you are supposed to buy even water for the dinner which I think is not right. It’s fair for the other drinks not to be included but water is essential and must be included, to our opinion. 3/ Using safe is €3 per day... If the hotel management believes you can’t leave your gadgets in the room safely then they should not ask you to pay for using the safe. We paid €42 which was an unexpected spending.
    See full review
    Round Indicators
    ryanbill1 Corwen, United Kingdom. 05/23/2019 Couples

    “Terrible layout / very clean / rock hard beds”

    In brief. Staff- Excellent Location- OK Food+Drink- Very Good Room- Ok Only book into Block 3. We stayed in both block 1 and 2. no view and woken up everyday at 7am by bin men. Adults only Pool has toddlers pool next to it so dont expect a relaxing chilled time there as it looks in the photos.That was dissapointing as there was a large family pool at the lower level. The photo i have uploaded was from our 1st room. Excellent staff, food food and drink, hurrendous beds
    See full review

    occidentalcalavinas, Guest Relations Manager at Occidental Cala Vinas, responded to this review
     Dear client, First of all, we want to thank you for the time you spent to share your comments on your recent stay in our Occidental Cala Viñas hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We are sincerely sorry to read your dissatisfaction with the view from your room, however, we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call centre from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. On relation to the noise that you state on your comment, we would like you to know that we do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed but, sometimes it is impossible to guarantee this. We are sorry for the inconveniences this may have caused during your stay. However, we would like to encourage you for your next visit to contact our reception, they will be happy to help you with any issue and we could have looked for a room change in this occasion. In addition to this, we would like to apologize if you found uncomfortable our beds, we know this is an important thing for our clients’ experience and we will pass this information to the manager department for its revision. On the other hand, we are happy to know that you enjoyed so much our location our location. We are conscious that we are situated in a very special place to enjoy the beautiful Mallorcan coast. Furthermore, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We also greatly appreciate your comments on the quality and variety of our food and drinks because our talented team of Chefs and waiters strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alicia Carramiñana Guest Experience Manager

    Round Indicators
    Sarah H Wincanton. 05/22/2019 Family

    “Great break away”

    Me, my husband & 2 year old stayed at this hotel end of April/start of may for 7 nights all inclusive. We had a great time. Hotel was modern & very clean, our room was cleaned with fresh bedding & towels everyday. The pools were great especially with a toddler, although they were freezing cold so me & my husband struggled to get in them but time of year so I guess they probably warm up through the summer. Facilities for littles ones were good with the children club,although from previous pictures of the outdoor play area I had seen they had more things out for toddlers but when we went they weren't out so that was a little disappointing. Food was of good standard, always lots of different choice & plenty of it, every day had something different so we were very happy with that. Drinks were good with local wine, beer & spirits were large measures, was abit disappointed that there weren't cocktails included apart from cocktail of the day, other all inclusives we have been to, had a selection of cocktails, however they had sangria on tap which I love! We loved the fact that you could walk onto the beach straight off hotel, lovely sandy beach with clear blue seas, I think this made our holiday as my little boy loved being on there. We also had an amazing sea view from our room, stayed in block 3. Staff & Animation team were all really lovely & helpful, all made an effort with my little boy who loved them all. Thank you Occidental hotel for a great week away & we hope to be back soon!
    See full review
    Round Indicators
    JoanLudlam 05/20/2019

    “Fabulous hotel with superb staff”

    Booked this hotel with Jet 2 for a last minute all inclusive holiday with my cousin. It was unbelievable value for money, excellent service, fabulous location for a relaxing week and amazing selection of food served in the restaurant. The staff deserve special praise they were so hard working but still found time to chat with the guests. The Spa was definitely worth a visit and the evening entertainment much better than I have experienced on similar all inclusive packages. We will most definitely be returning again !
    See full review
    Round Indicators
    Shannon S 05/19/2019 Couples

    “Amazing birthday trip!”

    An amazing week all inclusive everything we expected and more! Love staff, amazing food, entertainment was fun and involved all ages! Variety of food every meal time and waiters was fantastic. Tidy room, kept our suitcase for he day whilst we waited for our bus and even let us use a room with a shower before we left! Definitely going back soon.
    See full review

    EVALUATION

    Round Indicators
    • may 25 2019
    • Family

    HBelikova

    “Dr”

    We were in this hotel for the third time which means they are VERY GOOD. Many THANKS to the manager Alicia who has organized an absolutely gorgeous sweet birthday surprise delivered to our room for our Amanda’s 5 year celebrity!!! With a bottle of champagne for us! It was very unexpected and pleasant! Also, Alicia was very emphatic towards our 7-year-old son who cut his leg requiring stitching, and again all the staff were very helpful during the all logistics of going to hospital and getting help. The practical aspects: 1/ Very clean hotel with strict management on all policies and stuff. Pleasant to see that they do care for their guests! 2/ Eating is great! We had a half board with breakfast and dinner included and both were very good, and also improved over the years. 3/This year the hotel had an absolutely fantastic entertainment team Carlos, Capuchino, Bambino,Maria, Triinu,Ness, Valeria, Paula. Thank you to all of you making every day an unforgettable experience with a lot of fun and laugh!!! The kids felt very welcomed and loved! The Birthday wishes for Amanda from the Team was an unique and fantastic experience for our daughter which she will remember for years!! Thank you!!! We wish we would see you again next time we come! 3/ the reception stuff is great and friendly. Separate Thank you to Russian-speaking Julia who was very helpful on multiple occasions! 4/ The waitresses are all hard working and deserve the special applause for the high level of quality provided during the busy dining times!! THANK YOU!! We travel a lot but never seen such a good stuff anywhere else. Thank you to the management for such a service! Now the bad moments: 1/ Smoking policy is very vague and you have exposure to the smoke all the time as people smoke just where they are. Also, we had to close balcony doors frequently because of the smoke coming from the neighbors. 2/ With the half-board you are supposed to buy even water for the dinner which I think is not right. It’s fair for the other drinks not to be included but water is essential and must be included, to our opinion. 3/ Using safe is €3 per day... If the hotel management believes you can’t leave your gadgets in the room safely then they should not ask you to pay for using the safe. We paid €42 which was an unexpected spending.

    EVALUATION

    Round Indicators
    • may 23 2019
    • Corwen, United Kingdom
    • Couples

    ryanbill1

    “Terrible layout / very clean / rock hard beds”

    In brief. Staff- Excellent Location- OK Food+Drink- Very Good Room- Ok Only book into Block 3. We stayed in both block 1 and 2. no view and woken up everyday at 7am by bin men. Adults only Pool has toddlers pool next to it so dont expect a relaxing chilled time there as it looks in the photos.That was dissapointing as there was a large family pool at the lower level. The photo i have uploaded was from our 1st room. Excellent staff, food food and drink, hurrendous beds

    The hotel has answered

    occidentalcalavinas, Guest Relations Manager at Occidental Cala Vinas, responded to this review
    Dear client, First of all, we want to thank you for the time you spent to share your comments on your recent stay in our Occidental Cala Viñas hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We are sincerely sorry to read your dissatisfaction with the view from your room, however, we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call centre from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. On relation to the noise that you state on your comment, we would like you to know that we do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed but, sometimes it is impossible to guarantee this. We are sorry for the inconveniences this may have caused during your stay. However, we would like to encourage you for your next visit to contact our reception, they will be happy to help you with any issue and we could have looked for a room change in this occasion. In addition to this, we would like to apologize if you found uncomfortable our beds, we know this is an important thing for our clients’ experience and we will pass this information to the manager department for its revision. On the other hand, we are happy to know that you enjoyed so much our location our location. We are conscious that we are situated in a very special place to enjoy the beautiful Mallorcan coast. Furthermore, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We also greatly appreciate your comments on the quality and variety of our food and drinks because our talented team of Chefs and waiters strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alicia Carramiñana Guest Experience Manager

    EVALUATION

    Round Indicators
    • may 22 2019
    • Wincanton
    • Family

    Sarah H

    “Great break away”

    Me, my husband & 2 year old stayed at this hotel end of April/start of may for 7 nights all inclusive. We had a great time. Hotel was modern & very clean, our room was cleaned with fresh bedding & towels everyday. The pools were great especially with a toddler, although they were freezing cold so me & my husband struggled to get in them but time of year so I guess they probably warm up through the summer. Facilities for littles ones were good with the children club,although from previous pictures of the outdoor play area I had seen they had more things out for toddlers but when we went they weren't out so that was a little disappointing. Food was of good standard, always lots of different choice & plenty of it, every day had something different so we were very happy with that. Drinks were good with local wine, beer & spirits were large measures, was abit disappointed that there weren't cocktails included apart from cocktail of the day, other all inclusives we have been to, had a selection of cocktails, however they had sangria on tap which I love! We loved the fact that you could walk onto the beach straight off hotel, lovely sandy beach with clear blue seas, I think this made our holiday as my little boy loved being on there. We also had an amazing sea view from our room, stayed in block 3. Staff & Animation team were all really lovely & helpful, all made an effort with my little boy who loved them all. Thank you Occidental hotel for a great week away & we hope to be back soon!

    EVALUATION

    Round Indicators
    • may 20 2019

    JoanLudlam

    “Fabulous hotel with superb staff”

    Booked this hotel with Jet 2 for a last minute all inclusive holiday with my cousin. It was unbelievable value for money, excellent service, fabulous location for a relaxing week and amazing selection of food served in the restaurant. The staff deserve special praise they were so hard working but still found time to chat with the guests. The Spa was definitely worth a visit and the evening entertainment much better than I have experienced on similar all inclusive packages. We will most definitely be returning again !

    EVALUATION

    Round Indicators
    • may 19 2019
    • Couples

    Shannon S

    “Amazing birthday trip!”

    An amazing week all inclusive everything we expected and more! Love staff, amazing food, entertainment was fun and involved all ages! Variety of food every meal time and waiters was fantastic. Tidy room, kept our suitcase for he day whilst we waited for our bus and even let us use a room with a shower before we left! Definitely going back soon.

    Barceló Cala Viñas Hotel Beach Views

    Perfect family hotel with direct access to the idyllic Cala Viñas cove

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