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Occidental Cala Viñas

AL Coral, 2-4   07181 Cala Viñas, Calvià , Islas Baleares   España  

How to get to the hotel

T + 34 971 131 166

calavinas@occidentalhotels.com

Places of Interest

23 km Son Sant Joan International Airport

1 km Cala Viñas beach

14 km Bendinat Golf Course

10 m Bus to Cala Viñas

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cala Viñas

4.0/5 Round Indicators
| 2197 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

GUESTS’ SCORE

Excellent

34% Complete

749

Very good

37% Complete

816

Average

18% Complete

399

Poor

7% Complete

154

Very poor

3% Complete

79

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    Round Indicators
    gangaraluca Prague, Czech Republic. 06/23/2018 Couples

    “Great stay!”

    I was very pleasantly surprised by the hotel. Nice rooms - ours had a bathtub and a large terrace. Reception staff were very helpful. The room was kept implecably clean. The food was incredible and tasty - great variety and many healthy options, including for vegetarians and vegans! As a plus it would need an ATM on premise and better wifi.
    See full review
    Round Indicators
    Gmaquez 06/23/2018 Family

    “Great family holiday”

    The food was a highlight- great variety and tasty. Staff were all friendly and helpful. We booked the all-inclusive and it was well worth it- staff were not stingey with drinks or anything at all, snack bar was always stocked and kids loved the slushies. The pools are great for kids and adults and the beach right next to wh hotel is gorgeous. Only a short taxi Ride from the airport too
    See full review
    Round Indicators
    Stewart B 06/23/2018 Couples

    “terrible holiday”

    the staff were not friendly, the restaurant was a free for all not enough staff clearing away and resetting table ,the hotel is miles from anywhere , the air conditioning was't working on arrival ,door lock broke twice ,wont be back
    See full review

    Calaviñas H, Guest Relations Manager at Occidental Cala Vinas, responded to this review
     Dear Stewart, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. Firstly, we would like to apologise for the incident with your door lock and air conditioning. We would like you to know that all rooms reserved for new arrivals are per standard double checked by our housekeeping manager and technicians to ensure that everything is functional and spotless for our guests. Clearly we were not performing to our usual standard on this occasion. Please accept our most sincere apologies for what happened during your stay and we assure you this would not be happening again. Furthermore, it is with great concern that we read your comments about our staff, mostly because their service has been praised many times for their professionalism and friendliness. We appreciate you taking the time to notify us about your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Regarding your comment about our restaurant, we would like to inform you that we are actually incorporating new staff. Thank you for your suggestion, this is what helps us to continue improving. Also, we sincerely regret reading that our location did not meet your expectations for your holidays in Mallorca; However, we encourage you for your next holidays with Barceló to visit our web barcelo.com or to contact our call center in order to book what best fits your needs and desires. Finally, we would like to thank you for the time dedicated to write this comment and we hope to have the opportunity to regain your confidence in a future. Best regards, Alicia Carramiñana Guest Experience Manager

    Round Indicators
    Maisie B Southampton, United Kingdom. 06/22/2018 Couples

    “Lovely Hotel”

    We stayed here for a week commencing 02/06, upon arrival the receptionist was rude and didn't give off the greatest impression however this quickly changed. It's a lovely hotel overall with very helpful staff. The rooms and hotel in general are very clean and the beach is just off the hotel a mere 20 second walk. The pools were clean and there is a kids pool/play area which diverts a lot of the children running around and splashing. The rooms were good however I would like the option for a double bed rather than twin, we would have paid extra for this and I'm sure other couples would do too. The room has a mini fridge and vanity area however there is no mirror - this seems as though it would be a good idea as it would just make use of this section a bit better. The food is OK, we found it a bit hit and miss but you can always find something you like. What I mean by hit and miss was sometimes rice wasn't cooked properly and was crunchy or things were left to go cold. Saying this, the kitchen staff were very good with changing the food out for fresh lots - it was just a matter of luck and timing. I would like to say a special thank you to Alicia who organised a surprise cake for me for my birthday at the A La Carte restaurant, it was a really nice gesture. The A La Carte restaurant is out of the way, really nice and clean, nice food and very cheap (you have to pay extra to eat here unless you pay for the premium all inclusive). They also had live music and a view of the beach. I would like to say thank you to two other members of staff we noticed - Margarita who works at the upstairs pool bar was very friendly and always smiling & Sergio who was a waiter in the buffet restaurant worked very hard and was so lovely. The hotel is located 25 minutes from the airport and only a short 5 minute drive from Magaluf strip. Overall, thank you for a lovely stay.
    See full review
    Round Indicators
    Jools H Glasgow, United Kingdom. 06/21/2018 Family

    “Animation Team”

    Our experience at this hotel was great thanks to the hardworking animation team. Our 4 year old son Ben loved the kids club and the evening entertainment. To see him be entertained and have so much fun made our holiday better so thank you team. Special thank you to Erika, Sylvia and I'm so sorry not to catch the name of the man, we just know he is Spanish. They took the time to know bens name and always say hi to him/give him a cuddle.
    See full review

    EVALUATION

    Round Indicators
    • june 23 2018
    • Prague, Czech Republic
    • Couples

    gangaraluca

    “Great stay!”

    I was very pleasantly surprised by the hotel. Nice rooms - ours had a bathtub and a large terrace. Reception staff were very helpful. The room was kept implecably clean. The food was incredible and tasty - great variety and many healthy options, including for vegetarians and vegans! As a plus it would need an ATM on premise and better wifi.

    EVALUATION

    Round Indicators
    • june 23 2018
    • Family

    Gmaquez

    “Great family holiday”

    The food was a highlight- great variety and tasty. Staff were all friendly and helpful. We booked the all-inclusive and it was well worth it- staff were not stingey with drinks or anything at all, snack bar was always stocked and kids loved the slushies. The pools are great for kids and adults and the beach right next to wh hotel is gorgeous. Only a short taxi Ride from the airport too

    EVALUATION

    Round Indicators
    • june 23 2018
    • Couples

    Stewart B

    “terrible holiday”

    the staff were not friendly, the restaurant was a free for all not enough staff clearing away and resetting table ,the hotel is miles from anywhere , the air conditioning was't working on arrival ,door lock broke twice ,wont be back

    The hotel has answered

    Calaviñas H, Guest Relations Manager at Occidental Cala Vinas, responded to this review
    Dear Stewart, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. Firstly, we would like to apologise for the incident with your door lock and air conditioning. We would like you to know that all rooms reserved for new arrivals are per standard double checked by our housekeeping manager and technicians to ensure that everything is functional and spotless for our guests. Clearly we were not performing to our usual standard on this occasion. Please accept our most sincere apologies for what happened during your stay and we assure you this would not be happening again. Furthermore, it is with great concern that we read your comments about our staff, mostly because their service has been praised many times for their professionalism and friendliness. We appreciate you taking the time to notify us about your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Regarding your comment about our restaurant, we would like to inform you that we are actually incorporating new staff. Thank you for your suggestion, this is what helps us to continue improving. Also, we sincerely regret reading that our location did not meet your expectations for your holidays in Mallorca; However, we encourage you for your next holidays with Barceló to visit our web barcelo.com or to contact our call center in order to book what best fits your needs and desires. Finally, we would like to thank you for the time dedicated to write this comment and we hope to have the opportunity to regain your confidence in a future. Best regards, Alicia Carramiñana Guest Experience Manager

    EVALUATION

    Round Indicators
    • june 22 2018
    • Southampton, United Kingdom
    • Couples

    Maisie B

    “Lovely Hotel”

    We stayed here for a week commencing 02/06, upon arrival the receptionist was rude and didn't give off the greatest impression however this quickly changed. It's a lovely hotel overall with very helpful staff. The rooms and hotel in general are very clean and the beach is just off the hotel a mere 20 second walk. The pools were clean and there is a kids pool/play area which diverts a lot of the children running around and splashing. The rooms were good however I would like the option for a double bed rather than twin, we would have paid extra for this and I'm sure other couples would do too. The room has a mini fridge and vanity area however there is no mirror - this seems as though it would be a good idea as it would just make use of this section a bit better. The food is OK, we found it a bit hit and miss but you can always find something you like. What I mean by hit and miss was sometimes rice wasn't cooked properly and was crunchy or things were left to go cold. Saying this, the kitchen staff were very good with changing the food out for fresh lots - it was just a matter of luck and timing. I would like to say a special thank you to Alicia who organised a surprise cake for me for my birthday at the A La Carte restaurant, it was a really nice gesture. The A La Carte restaurant is out of the way, really nice and clean, nice food and very cheap (you have to pay extra to eat here unless you pay for the premium all inclusive). They also had live music and a view of the beach. I would like to say thank you to two other members of staff we noticed - Margarita who works at the upstairs pool bar was very friendly and always smiling & Sergio who was a waiter in the buffet restaurant worked very hard and was so lovely. The hotel is located 25 minutes from the airport and only a short 5 minute drive from Magaluf strip. Overall, thank you for a lovely stay.

    EVALUATION

    Round Indicators
    • june 21 2018
    • Glasgow, United Kingdom
    • Family

    Jools H

    “Animation Team”

    Our experience at this hotel was great thanks to the hardworking animation team. Our 4 year old son Ben loved the kids club and the evening entertainment. To see him be entertained and have so much fun made our holiday better so thank you team. Special thank you to Erika, Sylvia and I'm so sorry not to catch the name of the man, we just know he is Spanish. They took the time to know bens name and always say hi to him/give him a cuddle.

    Barceló Cala Viñas Hotel Beach Views

    Perfect family hotel with direct access to the idyllic Cala Viñas cove

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.
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