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Occidental Jandía Mar

Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 6287 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

2078

Very good

38% Complete

2438

Average

17% Complete

1122

Poor

6% Complete

395

Very poor

4% Complete

254

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    Round Indicators
    mrsm63 Evesham, United Kingdom. 08/20/2018 Family

    “Things to consider”

    Before booking this hotel there are things to consider We booked all inclusive plus which I’m glad about now We avoided long queues and the meals were kept hotter in the quieter restaurant that this enabled us to eat in so it was a godsend . we tried the main restaurant and it was really busy and very very hot however the staff did try to put the air conditioning up but it’s ineffective. The food was ok a lot to choose from and the same choices in both restaurants The all inc plus have allowed branded drinks eg Bombay sapphire gin rather than cheaper versions I don’t drink but other party members enjoyed this option The staff are all lovely and helpful I think the manager should pass this on as they work so hard for him The all inc plus rooms are in the main building by reception so nearer to the pools ,reception, restaurants etc so you can pop back easily if necessary. The rooms are not as big as expected however kept clean and adequate with beach towels robes and a mini bar that was kept stocked with water and a few beers Diet Coke and Fanta We didn’t use them so not sure if they get replaced for free during stay The only issue with having the rooms in main building was the noise from the evening entertainment on arrival We were shattered and it was so loud we couldn’t get to sleep until gone midnight . The receptionist told me it could go on until 1am however it always stopped by 12 and we got used to it The quieter rooms are a long walk away to the other end of hotel so consider the walk either way as it’s very steep The two pools are cold and the top pool more noisy but No problem if you go to the lower pool Snack bar so easy to use for quick bite to eat and saves you going back inside for lunch Coffee machines easily accessible all day The guy at the bar was so nIce day and night and worked so hard Guys at pool great if you can’t find a bed then find a man in white uniform as they will monitor people’s towels being left for longer than 45 minutes and will move them if needed so we always got a bed to use People still out at 7am reserving beds but if they aren’t there and someone needs a bed the towels bags floats etc get put on one side Well done to the hotel for this policy as some people don’t use the beds all morning and come back st 2 pm The hotel is not on the beach so take note it’s a 15 min walk down a steep path then under the road pass then along a cycle path It’s safe to walk but with little ones a bit too far The bus takes you so far but you still have a little walk Taxi is cheap at £3.50 so we flagged one down after a day on the beach just to save the walk back up the hill with the floats etc the hotel is 90 min from airport if getting a coach as we were sixth drop off it’s very windy on some days so this was a bit of a surprise too It’s ok but can be cold when getting out of the pool We bought huge pegs from the local shop to hold the towels down 4 pegs got 4 euros well worth it The local little shops have all you need if you forget anything and quite cheap for bucket and spades etc We went with jet2 and I must say they ran like clockwork and very organised Any questions I’m happy to reply

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear mrsm63; Thank you for the time you spent to share your feedback on your recent stay at our Occidental Jandia Mar, to be considered as one of the best hotels you stayed at is certainly high praise We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also would like to thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than 30 minutes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Guest Experience

    Round Indicators
    Debra-Carl Manchester, United Kingdom. 08/19/2018 Family

    “Ignore the bad reviews”

    My partner myself and 7 year old daughter have just returned after 11 nights here, and I can't fault this hotel. Loads of daytime activities for the kids and adults, but you are not pestered, you are simply asked if youd like to join in. Evening entertainment was good, the animation team put a lot of effort in. I can't praise them enough. Downstairs pool bar is where evening entertainment is, but there is quiter bar upstairs. The hotel is on a hill, but it's only the bottom half that is steep....simply take your time. Breakfast had everything you could think of, but don't expect Richmond sausages or Tesco finest bacon...but then again I'm sure most hotels abroad won't be doing them. Dinner was 1-3pm and does get busy. Although there is a snack bar serving burgers, hot dogs, pizzas, chips, toasties, pasta, salads, wine, beer etc. Evening meal is 7pm to 8.15 and then 8.45 to 10pm. We always went on the first sitting and never had a problem with finding a seat, despite what other reviews have said. The food was varied too, and lots to choose from. By the pool they won't tolerate hogging the sun beds when not being used. But a word of warning.....if you don't have a towell on one by 9am you probably won't get one....if you can't beat them, join them. All in all a great hotel and we met some great people (you know who you are). Would we return.....Yes, no doubt about it.

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Debra-Carl; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Jandía Mar hotel with us and Tripadvisor readers. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind Regards; Guest Experience

    Round Indicators
    772rebecca Nottingham, United Kingdom. 08/19/2018 Family

    “Holiday”

    This hotel is not a 4star more like a 3star.The rooms are good but lack any tea/coffee making facilities. The pool and day time activities are good and the spa treatment was excellent but the spa overall is basic and at an extra cost of 10 euros each for an hour is over priced as it only consists of a sauna and pool. The la Toscana restaurant is an extra cost now and is buffet the same as the main restaurant but with less choice you are basically paying for the table cloth! General customer service is poor and reception staff rude the hotel overall seems to lack good management . Food is monotonous I never want tinned fruit and mouse again! There is a screen outside the restaurant to rate dishes but a don’t think they look at it!
    Round Indicators
    Amy C 08/18/2018 Family

    “Fab Family Holiday”

    This is quite a big & busy hotel, so at times there are temporary minor glitches in the restaurant or the bar, a bit of patience & understanding by guests is all that’s needed when things run low or there’s a small queue as it is sorted quickly.Would I recommend this hotel for families? ....... DEFINITELY!! There’s so much for the kids to do as well as the pool. Some days I only saw my boys 11 & 13 briefly as they were off with their friends or doing mini golf, football, basketball or archery. I thought the food quality was excellent & even on a 2 week stay it never got boring. Drinks available all day til 11pm suited us fine as we were rarely up late, night entertainment was good but cool on windy nights. (Take a long sleeve top or cover up) We were easily able to get sun lingers but the pool attendants help guests find spare beds if it’s busy. The hotel was clean, well maintained & staff were friendly. Rooms were fine for us as a family of 5 in adjoining rooms, make this request early if you want it. Not loads to do immediately around the hotel few shops & bars but a taxi to Morro del Jable is inexpensive & a great change of scenery. Lovely sandy beach nearby & yes there is a bit of a hill back to the hotel. Overall we had a fab holiday & this hotel was a pleasure to stay in. Some of the negative reviews almost put me off but I’m happy to say we really enjoyed our time at Occidental Jandía Mar 😀

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Amy C, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Jandía Mar hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Kind regards, Guest Experience

    Round Indicators
    eviem4100 Huddersfield, United Kingdom. 08/16/2018 Family

    “Amazing holiday would definitely stay here again”

    Me and my family stayed here for 2 weeks. We thoroughly enjoyed our stay. However one night I can’t back to the room to get my jacket and the fire alarm went off. We were all still safe though. There was an extremely kind helpful lady who is called Katie. I loved how she was constantly welcoming children and when it was time to leave saying goodbye by actually coming to us not like in previous years we have been abroad when they are just like “bye”. The food wasn’t the best. One time I bit into my burger and there was some rubbery bits in it. Also some of the meat wasn’t cooked properly. We found the snack bar a little pathetic. The rooms in the other hand were enormous and has plenty space. We had a terrace with two chairs two sun beds and a table. I would definitely come here again also please can you tell Katie that we all miss her. She was so sweet. And if you want me to tell you how to spot her. She is Scottish and does all of the fitness. She can’t speak any other languages and she has dark brown hair. I would definitely recommend this to family’s and parents with babies as the facilities include fun activities for babies and young children.

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear eviem4100, Thank you for reviewing your recent stay in our Occidental Jandía Mar. Thank you for your comments regarding our buffets. Although we are sorry to read that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and we look forward to serving you again in the future. Kind regards, Guest Experience

    EVALUATION

    Round Indicators

    • august 20 2018
    • Evesham, United Kingdom
    • Family

    mrsm63

    “Things to consider”


    Before booking this hotel there are things to consider We booked all inclusive plus which I’m glad about now We avoided long queues and the meals were kept hotter in the quieter restaurant that this enabled us to eat in so it was a godsend . we tried the main restaurant and it was really busy and very very hot however the staff did try to put the air conditioning up but it’s ineffective. The food was ok a lot to choose from and the same choices in both restaurants The all inc plus have allowed branded drinks eg Bombay sapphire gin rather than cheaper versions I don’t drink but other party members enjoyed this option The staff are all lovely and helpful I think the manager should pass this on as they work so hard for him The all inc plus rooms are in the main building by reception so nearer to the pools ,reception, restaurants etc so you can pop back easily if necessary. The rooms are not as big as expected however kept clean and adequate with beach towels robes and a mini bar that was kept stocked with water and a few beers Diet Coke and Fanta We didn’t use them so not sure if they get replaced for free during stay The only issue with having the rooms in main building was the noise from the evening entertainment on arrival We were shattered and it was so loud we couldn’t get to sleep until gone midnight . The receptionist told me it could go on until 1am however it always stopped by 12 and we got used to it The quieter rooms are a long walk away to the other end of hotel so consider the walk either way as it’s very steep The two pools are cold and the top pool more noisy but No problem if you go to the lower pool Snack bar so easy to use for quick bite to eat and saves you going back inside for lunch Coffee machines easily accessible all day The guy at the bar was so nIce day and night and worked so hard Guys at pool great if you can’t find a bed then find a man in white uniform as they will monitor people’s towels being left for longer than 45 minutes and will move them if needed so we always got a bed to use People still out at 7am reserving beds but if they aren’t there and someone needs a bed the towels bags floats etc get put on one side Well done to the hotel for this policy as some people don’t use the beds all morning and come back st 2 pm The hotel is not on the beach so take note it’s a 15 min walk down a steep path then under the road pass then along a cycle path It’s safe to walk but with little ones a bit too far The bus takes you so far but you still have a little walk Taxi is cheap at £3.50 so we flagged one down after a day on the beach just to save the walk back up the hill with the floats etc the hotel is 90 min from airport if getting a coach as we were sixth drop off it’s very windy on some days so this was a bit of a surprise too It’s ok but can be cold when getting out of the pool We bought huge pegs from the local shop to hold the towels down 4 pegs got 4 euros well worth it The local little shops have all you need if you forget anything and quite cheap for bucket and spades etc We went with jet2 and I must say they ran like clockwork and very organised Any questions I’m happy to reply


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear mrsm63; Thank you for the time you spent to share your feedback on your recent stay at our Occidental Jandia Mar, to be considered as one of the best hotels you stayed at is certainly high praise We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also would like to thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than 30 minutes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Guest Experience

    EVALUATION

    Round Indicators

    • august 19 2018
    • Manchester, United Kingdom
    • Family

    Debra-Carl

    “Ignore the bad reviews”


    My partner myself and 7 year old daughter have just returned after 11 nights here, and I can't fault this hotel. Loads of daytime activities for the kids and adults, but you are not pestered, you are simply asked if youd like to join in. Evening entertainment was good, the animation team put a lot of effort in. I can't praise them enough. Downstairs pool bar is where evening entertainment is, but there is quiter bar upstairs. The hotel is on a hill, but it's only the bottom half that is steep....simply take your time. Breakfast had everything you could think of, but don't expect Richmond sausages or Tesco finest bacon...but then again I'm sure most hotels abroad won't be doing them. Dinner was 1-3pm and does get busy. Although there is a snack bar serving burgers, hot dogs, pizzas, chips, toasties, pasta, salads, wine, beer etc. Evening meal is 7pm to 8.15 and then 8.45 to 10pm. We always went on the first sitting and never had a problem with finding a seat, despite what other reviews have said. The food was varied too, and lots to choose from. By the pool they won't tolerate hogging the sun beds when not being used. But a word of warning.....if you don't have a towell on one by 9am you probably won't get one....if you can't beat them, join them. All in all a great hotel and we met some great people (you know who you are). Would we return.....Yes, no doubt about it.


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Debra-Carl; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Jandía Mar hotel with us and Tripadvisor readers. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind Regards; Guest Experience

    EVALUATION

    Round Indicators

    • august 19 2018
    • Nottingham, United Kingdom
    • Family

    772rebecca

    “Holiday”


    This hotel is not a 4star more like a 3star.The rooms are good but lack any tea/coffee making facilities. The pool and day time activities are good and the spa treatment was excellent but the spa overall is basic and at an extra cost of 10 euros each for an hour is over priced as it only consists of a sauna and pool. The la Toscana restaurant is an extra cost now and is buffet the same as the main restaurant but with less choice you are basically paying for the table cloth! General customer service is poor and reception staff rude the hotel overall seems to lack good management . Food is monotonous I never want tinned fruit and mouse again! There is a screen outside the restaurant to rate dishes but a don’t think they look at it!


    EVALUATION

    Round Indicators

    • august 18 2018
    • Family

    Amy C

    “Fab Family Holiday”


    This is quite a big & busy hotel, so at times there are temporary minor glitches in the restaurant or the bar, a bit of patience & understanding by guests is all that’s needed when things run low or there’s a small queue as it is sorted quickly.Would I recommend this hotel for families? ....... DEFINITELY!! There’s so much for the kids to do as well as the pool. Some days I only saw my boys 11 & 13 briefly as they were off with their friends or doing mini golf, football, basketball or archery. I thought the food quality was excellent & even on a 2 week stay it never got boring. Drinks available all day til 11pm suited us fine as we were rarely up late, night entertainment was good but cool on windy nights. (Take a long sleeve top or cover up) We were easily able to get sun lingers but the pool attendants help guests find spare beds if it’s busy. The hotel was clean, well maintained & staff were friendly. Rooms were fine for us as a family of 5 in adjoining rooms, make this request early if you want it. Not loads to do immediately around the hotel few shops & bars but a taxi to Morro del Jable is inexpensive & a great change of scenery. Lovely sandy beach nearby & yes there is a bit of a hill back to the hotel. Overall we had a fab holiday & this hotel was a pleasure to stay in. Some of the negative reviews almost put me off but I’m happy to say we really enjoyed our time at Occidental Jandía Mar 😀


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Amy C, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Jandía Mar hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Kind regards, Guest Experience

    EVALUATION

    Round Indicators

    • august 16 2018
    • Huddersfield, United Kingdom
    • Family

    eviem4100

    “Amazing holiday would definitely stay here again”


    Me and my family stayed here for 2 weeks. We thoroughly enjoyed our stay. However one night I can’t back to the room to get my jacket and the fire alarm went off. We were all still safe though. There was an extremely kind helpful lady who is called Katie. I loved how she was constantly welcoming children and when it was time to leave saying goodbye by actually coming to us not like in previous years we have been abroad when they are just like “bye”. The food wasn’t the best. One time I bit into my burger and there was some rubbery bits in it. Also some of the meat wasn’t cooked properly. We found the snack bar a little pathetic. The rooms in the other hand were enormous and has plenty space. We had a terrace with two chairs two sun beds and a table. I would definitely come here again also please can you tell Katie that we all miss her. She was so sweet. And if you want me to tell you how to spot her. She is Scottish and does all of the fitness. She can’t speak any other languages and she has dark brown hair. I would definitely recommend this to family’s and parents with babies as the facilities include fun activities for babies and young children.


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear eviem4100, Thank you for reviewing your recent stay in our Occidental Jandía Mar. Thank you for your comments regarding our buffets. Although we are sorry to read that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and we look forward to serving you again in the future. Kind regards, Guest Experience

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