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Occidental Jandía Mar

Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  

How to get to the hotel

T + 34 928 54 65 00

jandiamar@barcelo.com

Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 6157 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

GUESTS’ SCORE

Excellent

33% Complete

2053

Very good

38% Complete

2390

Average

17% Complete

1092

Poor

6% Complete

384

Very poor

3% Complete

241

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    Round Indicators
    geoff p 07/17/2018 Family

    “Family hoilday”

    1st 2nd class we all eat same food use the same public toilet use same bar but in restaurant this is were 1st and 2nd class seating everybody should be equal shame food good rooms good staff friendly would come back prob no as only 2nd class
    See full review
    Round Indicators
    melissapeachess London, United Kingdom. 07/16/2018 Family

    “Public areas nice enough but - rooms terrible!! Would not stay again!”

    Stayed here in July, honestly the rooms were so awful I wouldn’t come back if you paid me. The quality of the rooms is more like 2 star and the walls are paper thin, even if someone in the room next to you is just chatting, you will hear every word. The facilities in the rooms are dated (no chairs, dodgy fridges, poor quality light fittings hanging off walls) and it feels like they should have been updated five or ten years ago. Staff reasonably unhelpful, our room wasn’t correctly set up and took them over an hour and a half to set it up right meaning we didn’t get into bed until very late as we arrived late in the evening. The communal areas are much better, but honestly not enough to make it worthwhile staying. I know people comment about the drinks and the all inclusive, and yes they are right, not all the drinks are included - only beer, wine and local spirits at certain times (stops at 11). We didn’t mind this but I know some people have had issues in the past.
    See full review
    Round Indicators
    Hannah G 07/16/2018 Couples

    “Occidental Jandia Mar”

    We arrived very late on July 2nd for a 10 night stay. I had let the hotel know in advance that I was there for my anniversary and we were offered a complimentary room upgrade. We also walked in to our room with a lovely personal note and a bottle of sangria to congratulate us. There are 2 pools, one more which provided sporting activities and games etc throughout the day and another which is more for relaxing which is where we were happy to lounge. We went to the beach twice during our stay - although they offer a shuttle service I believe 3 x daily to and from the hotel, we opted to walk. It is a very steep hill, but we didn't mind that at all. We did the Magic Catamaran excursion which we booked through our holiday rep which I would definitely recommend. The reason I am rating this as average is mainly due to our experience at dinner. We were given a later time slot, 8.15-9.30 which was fine with us as we liked that we could make the most of our day. However, as the days went on the hotel was becoming busier, resulting in finding it a real struggle to find a table for 2. You can tell the staff work incredibly hard to clear the tables, but at this later time they need a lot more staff as there were always so many tables that needed clearing, where we would then have to find someone to give us glasses and cutlery. There was always a large section of about 30 tables for 'Barcelo Plus' either unoccupied, or with only 2 people on them. When you are struggling to find a table to eat and can see all of these available it became quite frustrating. I am not sure what Barcelo Plus is but if you have to pay more to guarantee a seat to eat your evening meal, it seems a little ridiculous. At this later time, the queues for the food were quite long, where by the times you reach the counter there wasn't much left to choose from. I found most of the time my partner and I were not even eating our meals at the same time. On Monday the 9th July, the restaurant times changed, and closed from 8.15-8.45. I thought this was quite late for us to eat, and again even with the half an hour closure it was a struggle to find a seat and eat our food together. Most evenings we would then miss the entertainment due to this chaos. It became a stressful time and not something you wish when you have paid a lot to have a relaxing holiday. There is as separate restaurant at the hotel, but this was something you had to pay extra for. All other AI hotels we have stayed at this has never been chargeable. I think the rooms should be supplied with water daily, as we were only given 1 bottle on arrival, and also an iron should be supplied. Apart from that we did really enjoy our stay, but unfortunately the restaurant was the main let down.
    See full review
    Round Indicators
    stacy o Playa Blanca, Spain. 07/15/2018 Family

    “It's great for families.”

    Overall a great hotel for families. On arrival the reception were very friendly and we were very happy with the family room, in other hotels we have been to the kids usually end up with a pull out sofa bed but we all had a proper bed and they were really comfortable. A bathroom each was also a bonus. The pools are very clean, the pool nearest the pool bar is heated and here is where the animation team do games with both the adults and kids. The lower pool is a little cooler and quieter if you don't want to be involved in the activities. The animation team are great, their nights are definitely the most entertaining and you can see a lot of effort goes into the show. My boys loved the daytime activities and Karim from the amination team was excellent with them both. The restaurant is the only part of the hotel I have a negative comment about. There is a good variety of food, but the quality of most of the meat is very poor. Also at breakfast time it can be very hard to get a clean table. If I read better reviews about the food on trip advisor next year I would return.
    See full review

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear stacy o, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Jandía Mar hotel and we thank you for your recommendation to Tripadvisor’s readers. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We are also very pleased to read your complet satisfaction with the comfort of the room we accommodated you in. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Guest Experience

    Round Indicators
    coates11 Cambridge, United Kingdom. 07/15/2018 Family

    “Occidental Jandia Mar”

    We had a very pleasant stay The pool area, room and public areas were very clean. The staff were friendly and even though the entertainment was not our thing people seemed to enjoy it. We were Barcelo Plus customers so enjoyed a special more peaceful area to eat and were served drinks at our table. Someonetimes it was a bit slow but we did like the special touch. We also enjoyed having breakfast in the restaurant which was lovely. I’d recommend the upgrade as we enjoyed nicer cocktails and the rooms were spacious and overlooking the pool and had a sea view. My daughter was ill on the day of departure but this did not ruin our holiday.
    See full review

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear coates11, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you found the facilities and your room cleaned. Moreover, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Guest Experience

    EVALUATION

    Round Indicators
    • july 17 2018
    • Family

    geoff p

    “Family hoilday”

    1st 2nd class we all eat same food use the same public toilet use same bar but in restaurant this is were 1st and 2nd class seating everybody should be equal shame food good rooms good staff friendly would come back prob no as only 2nd class

    EVALUATION

    Round Indicators
    • july 16 2018
    • London, United Kingdom
    • Family

    melissapeachess

    “Public areas nice enough but - rooms terrible!! Would not stay again!”

    Stayed here in July, honestly the rooms were so awful I wouldn’t come back if you paid me. The quality of the rooms is more like 2 star and the walls are paper thin, even if someone in the room next to you is just chatting, you will hear every word. The facilities in the rooms are dated (no chairs, dodgy fridges, poor quality light fittings hanging off walls) and it feels like they should have been updated five or ten years ago. Staff reasonably unhelpful, our room wasn’t correctly set up and took them over an hour and a half to set it up right meaning we didn’t get into bed until very late as we arrived late in the evening. The communal areas are much better, but honestly not enough to make it worthwhile staying. I know people comment about the drinks and the all inclusive, and yes they are right, not all the drinks are included - only beer, wine and local spirits at certain times (stops at 11). We didn’t mind this but I know some people have had issues in the past.

    EVALUATION

    Round Indicators
    • july 16 2018
    • Couples

    Hannah G

    “Occidental Jandia Mar”

    We arrived very late on July 2nd for a 10 night stay. I had let the hotel know in advance that I was there for my anniversary and we were offered a complimentary room upgrade. We also walked in to our room with a lovely personal note and a bottle of sangria to congratulate us. There are 2 pools, one more which provided sporting activities and games etc throughout the day and another which is more for relaxing which is where we were happy to lounge. We went to the beach twice during our stay - although they offer a shuttle service I believe 3 x daily to and from the hotel, we opted to walk. It is a very steep hill, but we didn't mind that at all. We did the Magic Catamaran excursion which we booked through our holiday rep which I would definitely recommend. The reason I am rating this as average is mainly due to our experience at dinner. We were given a later time slot, 8.15-9.30 which was fine with us as we liked that we could make the most of our day. However, as the days went on the hotel was becoming busier, resulting in finding it a real struggle to find a table for 2. You can tell the staff work incredibly hard to clear the tables, but at this later time they need a lot more staff as there were always so many tables that needed clearing, where we would then have to find someone to give us glasses and cutlery. There was always a large section of about 30 tables for 'Barcelo Plus' either unoccupied, or with only 2 people on them. When you are struggling to find a table to eat and can see all of these available it became quite frustrating. I am not sure what Barcelo Plus is but if you have to pay more to guarantee a seat to eat your evening meal, it seems a little ridiculous. At this later time, the queues for the food were quite long, where by the times you reach the counter there wasn't much left to choose from. I found most of the time my partner and I were not even eating our meals at the same time. On Monday the 9th July, the restaurant times changed, and closed from 8.15-8.45. I thought this was quite late for us to eat, and again even with the half an hour closure it was a struggle to find a seat and eat our food together. Most evenings we would then miss the entertainment due to this chaos. It became a stressful time and not something you wish when you have paid a lot to have a relaxing holiday. There is as separate restaurant at the hotel, but this was something you had to pay extra for. All other AI hotels we have stayed at this has never been chargeable. I think the rooms should be supplied with water daily, as we were only given 1 bottle on arrival, and also an iron should be supplied. Apart from that we did really enjoy our stay, but unfortunately the restaurant was the main let down.

    EVALUATION

    Round Indicators
    • july 15 2018
    • Playa Blanca, Spain
    • Family

    stacy o

    “It's great for families.”

    Overall a great hotel for families. On arrival the reception were very friendly and we were very happy with the family room, in other hotels we have been to the kids usually end up with a pull out sofa bed but we all had a proper bed and they were really comfortable. A bathroom each was also a bonus. The pools are very clean, the pool nearest the pool bar is heated and here is where the animation team do games with both the adults and kids. The lower pool is a little cooler and quieter if you don't want to be involved in the activities. The animation team are great, their nights are definitely the most entertaining and you can see a lot of effort goes into the show. My boys loved the daytime activities and Karim from the amination team was excellent with them both. The restaurant is the only part of the hotel I have a negative comment about. There is a good variety of food, but the quality of most of the meat is very poor. Also at breakfast time it can be very hard to get a clean table. If I read better reviews about the food on trip advisor next year I would return.

    The hotel has answered

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear stacy o, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Jandía Mar hotel and we thank you for your recommendation to Tripadvisor’s readers. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We are also very pleased to read your complet satisfaction with the comfort of the room we accommodated you in. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Guest Experience

    EVALUATION

    Round Indicators
    • july 15 2018
    • Cambridge, United Kingdom
    • Family

    coates11

    “Occidental Jandia Mar”

    We had a very pleasant stay The pool area, room and public areas were very clean. The staff were friendly and even though the entertainment was not our thing people seemed to enjoy it. We were Barcelo Plus customers so enjoyed a special more peaceful area to eat and were served drinks at our table. Someonetimes it was a bit slow but we did like the special touch. We also enjoyed having breakfast in the restaurant which was lovely. I’d recommend the upgrade as we enjoyed nicer cocktails and the rooms were spacious and overlooking the pool and had a sea view. My daughter was ill on the day of departure but this did not ruin our holiday.

    The hotel has answered

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear coates11, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you found the facilities and your room cleaned. Moreover, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Guest Experience

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