Occidental Jandía Mar

After I book this hotel I read the reviews just before I went it did worry me, but I had no need to worry about it the room was big and lovely it was in block 3, there is a lot of food the only thing I would say is they need more staff when the hotel was full we only noticed this on our last couple of days, the shows are good, we just enjoyed it nice and relax

We are here now & leave tonight ! We arrived at 11.30 on the 17th June after a very long journey from airport to hotel took an hour and half !! we were told that the bar was closed and the buffet was open & there was a welcome bottle of water in the room . Got to the buffet which was a few bowls of salad that’s it ! Also for the buffet : breakfast was your normal breakfast lunch & dinner was various meats veg and salads they were some things we weren’t happy with there was no description of the dishes next to them so for example desserts I suffer from nut allergy so you have to guess what dessert will be ok ! Had ice cream which was green colour which normally means mint in the uk took a mouthful and was almond ! Which made me very poorly , the plates at breakfast etc were all Dirty you had to go through them to find a clean one also they do dinner in different times which they tell you when you check in if you are on the later dinner 8.15 all the good stuff has gone all the nice fresh meat etc when things run out they take the plate of the item away cook it then bring out later not organised at all . Had to lay our own breakfast table this morning as all tables been used & not been cleared at all . Meal times it’s s but like a canteen atmosphere , ! At dinner you can take a bottle of wine water and sangria to your table and have beer & soft drinks on tab . If you like wine avoid it as tastes like vinegar & cocktails made out of syrups so extremely sweet I’ve been to hotels in Benidorm which make them fresher . Also you only have a small amount of cocktails on all inc and if you want others you have to pay extra There are 2 pools which are freezing cold , children were coming out of them freezing cold ! the top one is where all activities are the lower one is so much quieter although a lot of the tiles are broken in it . My husband walked down the stairs from the bar to our room the first night , the steps were not lit so he thought he had gone down them all but didn’t & ended up spraining his ankle it could have been much worse . The rooms are big & beds comfortable if you want a kettle you have to pay extra the same for the safe & beach towels , the cleaners don’t do much they make the bed not change the sheets have been the same all week mop the bathroom floor and clean toilet oh and she never changed the towels in our room for a whole week 😡. We told the hotel and jet2 was our anniversary & thought they might do something special as all other hotels we have been to has But nothing at all , It seems that even though you have a silver and all inc band that they don’t care about you at all if you have a gold one they are all falling at your feet the staff . The bar upstairs with the piano man playing very nice atmosphere & some of the bar staff friendly . There is not much around by the hotel there are a few shops which are down a very steep hill which is difficult going back up if you are elderly or have health problems , apparently there is a coach 3 times a day to the beach and shops but we never saw one . Weather was amazing though there is a breeze as on top of a hill but sometimes that’s a relief from the sun . The food service & staff and cleanliness let this hotel down definitely not be a 4 star more like a 3 star !!

Stayed here for a week, wish we stayed for longer but lovely staff that work here. Would recommend it too families and young couples got something for everyone. The Rooms and food is amazing best I’ve had. The buffet has something for everyone they do nights for foods such as Spanish night, tex mex night and Arab night you’ll never struggle to find something to eat as there’s everything. There is 2 pools in this hotel top ones heated and has a lot more happening in it such as entertainment around it, bottom pool is more for relaxing can hear all the music etc but is still peaceful if you are just wanting a relaxing holiday.

This hotel was very clean and room was perfect. Night time entertainment was not great for adults but good for kids. The food was okay but the snack bar was full of flies as the food was not covered. The bar staff were friendly and helpful. Overall average stay.

First of all let me say what a fantastic holiday we had, room beautifully Clean and spacious (was in block 6) , although asked not ground floor we did get allocated a ground floor room . Food was beautiful , plentiful hot , tasty and the bottle of wine or sangria every night with your meal a good treat, and anyone that says it was not must be requiring caviar and champagne every night and obviously just need a moan. The pool area was great, clean and welcoming in the hot sun , and sun beds available at any time of the day and most comfortable. Snack bar food was always hot although same every day , barman could do with learning to smile and some manners but didn’t let it spoil our holiday. Now to the negative. Reception staff are hit and miss , the two gentleman we dealt with always tried to be helpful although not understand English but one reception staff, a lady called Marianna need to get manners full stop she didn’t have any and learn some customer service skills . Points from Marianna we were disgusted at 1. After a long journey arriving at hotel at 23.30 and only want to get to room to crash out she refused to let us book in till we had food and continue to roughly put all inclusive bracelet on our wrists 2. After an hour eating and waiting in queue to book in , she completely ignored us and deal with Spanish residents thst came to the side of reception.We along with other couples asked her to deal with us first and she and the Spanish residents in Spanish laughed and had a conversation and ignored us. 4. After 45 minutes of waiting we got keys and a leaflet of the complex almost thrown at us and told to go out there to our block. 5. Next day approaching reception unfortunately she was only one on reception so had the misfortunate to have to deal with her again. We asked if there was a kettle available we could hire , her answer was a straight NO, rude or what no sorry nothing just a NO Throughout the holiday we avoided going to reception when she was on but had the misfortune of on booking out had ondeal with her again, so here’s number 6 6. We had paid extra money to keep the room on so at 5 o’clock went to reception to get our deposit back on kettle we eventually managed to hire from another happy helpful reception staff think his name was Juan Michal, we approached and said come to get our deposit back and check out. Before even checking she went off at my friend and I stating check out was 12 did you not read the details and said deposit would not be refunded as we kept the room . I explained we paid the extra 35 euros to keep the room on, no apology nothing just the 20 euros deposit from kettle thrown on the counter . This lady should NOT be on reception she is a poor representation of the hotel and I suggest she either gets training or removed from reception. Overall I would recommend hotel for a great break