Views of Barceló Jandía Mar Hotel Complex

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Map and location

Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  

How to get to the hotel

T + 34 928 54 65 00

jandiamar@barcelo.com

Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 6787 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

33% Complete

2245

Very good

38% Complete

2605

Average

17% Complete

1202

Poor

6% Complete

444

Very poor

4% Complete

291

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    Round Indicators
    julieZ6499KB Saxton, Tadcaster. 01/16/2019 Couples

    “Here now”

    Room good, spacious, we have found the staff to be friendly. Overall, ok but have to agree with a recent review regarding the food. We were allocated the 8.15 slot for dinner which is not a problem but the food just IS NOT HOT ENOUGH. By 9.10 the food is usually being cleared away. Part of our holiday is to enjoy our food and not have to wolf it down. Like the fact that you can take a bottle of wine to the table. Jet2 this needs to be addressed. Probably the worst food we've had on a jet2 holiday and we've done a few.
    See full review
    Round Indicators
    Carol T 01/16/2019 Friends getaway

    “lovely hotel”

    the room was a decent size and very clean, the food was plentiful and always hot, the hotel is at the top of a steep hill so not very good for people with walking difficulties the resort is very quiet with a few shops and bars at bottom of hill and a burger king, the beaches are lovely and very clean
    See full review
    Round Indicators
    Leanne W 01/16/2019 Couples

    “Coeliac and serious nut allergy”

    I have serious food allergies and the catering staff couldn't be more helpful. I was walked around the buffet each meal to show me what was safe. If there was nothing I fancied they cooked a meal for me. They brought excellent bread (words never used by coeliacs) for me when requested. Highly recommended 😁
    See full review
    Round Indicators
    ethel c Hebburn, United Kingdom. 01/15/2019

    “hotel on realy steep hillhad to get taxi up and down also not very clean”

    would never go back to this hotel managers attitude stinks no good if you are bad with walking same turns on every night never any tables on a night time for your meals brian the rep was great so was some of the staff
    See full review

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Ethel, We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all your concerns will be addressed and attended to. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Kind regards,

    Round Indicators
    kdstn220885f York, United Kingdom. 01/15/2019 Couples

    “Overated”

    Complete disappointment. Main issue is that Tui did not put on their website that you had to wear long trousers in the dinner hall. Not hotels fault but they dealt with it very poorly and basically washed their hands of the matter as it wasn't their fault. (Guess what? It wasn't ours!). Many ways they could have worked with us to resolve but stood firm on the 'not our fault, naff off' response. Matter was resolved after 2 nights of going out for dinner (in shorts - oooh scandalous!) & eating in bedroom!!!!, by hubby wearing my trousers! No Joke! Hotel say you must wear trousers to maintain a certain class in the restuarant. Let me tell you now... there is absolutly no class in that 'Dinner Hall' whatsoever. Its loud, crouded, messy, zero atmosphere! And the food... well I've always found people who say they cant find anything edible in an all inclusive quite pathetic and have always rolled my eyes at them. Well I ate my words here, just awful... odd combinations, luke warm and just weird dishes! The only saving grace was the salad bar and pizza. I literally ate pizza & salad every lunch and dinner! Rooms are dated and scruffy, walls are paper thin but I'm not going to go on about that as it's pretty boring and stuff you kind of expect from Spanish Hotels. In summary though... I would avoid unless your going on a cheapy but take trousers! Hotel - no need to respond... not interested in your 'wash your hands' comments!
    See full review

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Jandía Mar, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experience among us. With regards to our policy regarding long trousers for gentleman during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that all our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. We would also like to thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company soon. Kind regards,

    EVALUATION

    Round Indicators
    • january 16 2019
    • Saxton, Tadcaster
    • Couples

    julieZ6499KB

    “Here now”

    Room good, spacious, we have found the staff to be friendly. Overall, ok but have to agree with a recent review regarding the food. We were allocated the 8.15 slot for dinner which is not a problem but the food just IS NOT HOT ENOUGH. By 9.10 the food is usually being cleared away. Part of our holiday is to enjoy our food and not have to wolf it down. Like the fact that you can take a bottle of wine to the table. Jet2 this needs to be addressed. Probably the worst food we've had on a jet2 holiday and we've done a few.

    EVALUATION

    Round Indicators
    • january 16 2019
    • Friends getaway

    Carol T

    “lovely hotel”

    the room was a decent size and very clean, the food was plentiful and always hot, the hotel is at the top of a steep hill so not very good for people with walking difficulties the resort is very quiet with a few shops and bars at bottom of hill and a burger king, the beaches are lovely and very clean

    EVALUATION

    Round Indicators
    • january 16 2019
    • Couples

    Leanne W

    “Coeliac and serious nut allergy”

    I have serious food allergies and the catering staff couldn't be more helpful. I was walked around the buffet each meal to show me what was safe. If there was nothing I fancied they cooked a meal for me. They brought excellent bread (words never used by coeliacs) for me when requested. Highly recommended 😁

    EVALUATION

    Round Indicators
    • january 15 2019
    • Hebburn, United Kingdom

    ethel c

    “hotel on realy steep hillhad to get taxi up and down also not very clean”

    would never go back to this hotel managers attitude stinks no good if you are bad with walking same turns on every night never any tables on a night time for your meals brian the rep was great so was some of the staff

    The hotel has answered

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Ethel, We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all your concerns will be addressed and attended to. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Kind regards,

    EVALUATION

    Round Indicators
    • january 15 2019
    • York, United Kingdom
    • Couples

    kdstn220885f

    “Overated”

    Complete disappointment. Main issue is that Tui did not put on their website that you had to wear long trousers in the dinner hall. Not hotels fault but they dealt with it very poorly and basically washed their hands of the matter as it wasn't their fault. (Guess what? It wasn't ours!). Many ways they could have worked with us to resolve but stood firm on the 'not our fault, naff off' response. Matter was resolved after 2 nights of going out for dinner (in shorts - oooh scandalous!) & eating in bedroom!!!!, by hubby wearing my trousers! No Joke! Hotel say you must wear trousers to maintain a certain class in the restuarant. Let me tell you now... there is absolutly no class in that 'Dinner Hall' whatsoever. Its loud, crouded, messy, zero atmosphere! And the food... well I've always found people who say they cant find anything edible in an all inclusive quite pathetic and have always rolled my eyes at them. Well I ate my words here, just awful... odd combinations, luke warm and just weird dishes! The only saving grace was the salad bar and pizza. I literally ate pizza & salad every lunch and dinner! Rooms are dated and scruffy, walls are paper thin but I'm not going to go on about that as it's pretty boring and stuff you kind of expect from Spanish Hotels. In summary though... I would avoid unless your going on a cheapy but take trousers! Hotel - no need to respond... not interested in your 'wash your hands' comments!

    The hotel has answered

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Jandía Mar, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experience among us. With regards to our policy regarding long trousers for gentleman during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that all our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. We would also like to thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company soon. Kind regards,

    Barceló Jandía Mar Hotel Family Room

    Family life under an all-day sun and the best beaches in Fuerteventura.

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