Occidental Jandía Mar

Before booking this hotel there are things to consider We booked all inclusive plus which I’m glad about now We avoided long queues and the meals were kept hotter in the quieter restaurant that this enabled us to eat in so it was a godsend . we tried the main restaurant and it was really busy and very very hot however the staff did try to put the air conditioning up but it’s ineffective. The food was ok a lot to choose from and the same choices in both restaurants The all inc plus have allowed branded drinks eg Bombay sapphire gin rather than cheaper versions I don’t drink but other party members enjoyed this option The staff are all lovely and helpful I think the manager should pass this on as they work so hard for him The all inc plus rooms are in the main building by reception so nearer to the pools ,reception, restaurants etc so you can pop back easily if necessary. The rooms are not as big as expected however kept clean and adequate with beach towels robes and a mini bar that was kept stocked with water and a few beers Diet Coke and Fanta We didn’t use them so not sure if they get replaced for free during stay The only issue with having the rooms in main building was the noise from the evening entertainment on arrival We were shattered and it was so loud we couldn’t get to sleep until gone midnight . The receptionist told me it could go on until 1am however it always stopped by 12 and we got used to it The quieter rooms are a long walk away to the other end of hotel so consider the walk either way as it’s very steep The two pools are cold and the top pool more noisy but No problem if you go to the lower pool Snack bar so easy to use for quick bite to eat and saves you going back inside for lunch Coffee machines easily accessible all day The guy at the bar was so nIce day and night and worked so hard Guys at pool great if you can’t find a bed then find a man in white uniform as they will monitor people’s towels being left for longer than 45 minutes and will move them if needed so we always got a bed to use People still out at 7am reserving beds but if they aren’t there and someone needs a bed the towels bags floats etc get put on one side Well done to the hotel for this policy as some people don’t use the beds all morning and come back st 2 pm The hotel is not on the beach so take note it’s a 15 min walk down a steep path then under the road pass then along a cycle path It’s safe to walk but with little ones a bit too far The bus takes you so far but you still have a little walk Taxi is cheap at £3.50 so we flagged one down after a day on the beach just to save the walk back up the hill with the floats etc the hotel is 90 min from airport if getting a coach as we were sixth drop off it’s very windy on some days so this was a bit of a surprise too It’s ok but can be cold when getting out of the pool We bought huge pegs from the local shop to hold the towels down 4 pegs got 4 euros well worth it The local little shops have all you need if you forget anything and quite cheap for bucket and spades etc We went with jet2 and I must say they ran like clockwork and very organised Any questions I’m happy to reply

My partner myself and 7 year old daughter have just returned after 11 nights here, and I can't fault this hotel. Loads of daytime activities for the kids and adults, but you are not pestered, you are simply asked if youd like to join in. Evening entertainment was good, the animation team put a lot of effort in. I can't praise them enough. Downstairs pool bar is where evening entertainment is, but there is quiter bar upstairs. The hotel is on a hill, but it's only the bottom half that is steep....simply take your time. Breakfast had everything you could think of, but don't expect Richmond sausages or Tesco finest bacon...but then again I'm sure most hotels abroad won't be doing them. Dinner was 1-3pm and does get busy. Although there is a snack bar serving burgers, hot dogs, pizzas, chips, toasties, pasta, salads, wine, beer etc. Evening meal is 7pm to 8.15 and then 8.45 to 10pm. We always went on the first sitting and never had a problem with finding a seat, despite what other reviews have said. The food was varied too, and lots to choose from. By the pool they won't tolerate hogging the sun beds when not being used. But a word of warning.....if you don't have a towell on one by 9am you probably won't get one....if you can't beat them, join them. All in all a great hotel and we met some great people (you know who you are). Would we return.....Yes, no doubt about it.

This hotel is not a 4star more like a 3star.The rooms are good but lack any tea/coffee making facilities. The pool and day time activities are good and the spa treatment was excellent but the spa overall is basic and at an extra cost of 10 euros each for an hour is over priced as it only consists of a sauna and pool. The la Toscana restaurant is an extra cost now and is buffet the same as the main restaurant but with less choice you are basically paying for the table cloth! General customer service is poor and reception staff rude the hotel overall seems to lack good management . Food is monotonous I never want tinned fruit and mouse again! There is a screen outside the restaurant to rate dishes but a don’t think they look at it!

This is quite a big & busy hotel, so at times there are temporary minor glitches in the restaurant or the bar, a bit of patience & understanding by guests is all that’s needed when things run low or there’s a small queue as it is sorted quickly.Would I recommend this hotel for families? ....... DEFINITELY!! There’s so much for the kids to do as well as the pool. Some days I only saw my boys 11 & 13 briefly as they were off with their friends or doing mini golf, football, basketball or archery. I thought the food quality was excellent & even on a 2 week stay it never got boring. Drinks available all day til 11pm suited us fine as we were rarely up late, night entertainment was good but cool on windy nights. (Take a long sleeve top or cover up) We were easily able to get sun lingers but the pool attendants help guests find spare beds if it’s busy. The hotel was clean, well maintained & staff were friendly. Rooms were fine for us as a family of 5 in adjoining rooms, make this request early if you want it. Not loads to do immediately around the hotel few shops & bars but a taxi to Morro del Jable is inexpensive & a great change of scenery. Lovely sandy beach nearby & yes there is a bit of a hill back to the hotel. Overall we had a fab holiday & this hotel was a pleasure to stay in. Some of the negative reviews almost put me off but I’m happy to say we really enjoyed our time at Occidental Jandía Mar 😀

Me and my family stayed here for 2 weeks. We thoroughly enjoyed our stay. However one night I can’t back to the room to get my jacket and the fire alarm went off. We were all still safe though. There was an extremely kind helpful lady who is called Katie. I loved how she was constantly welcoming children and when it was time to leave saying goodbye by actually coming to us not like in previous years we have been abroad when they are just like “bye”. The food wasn’t the best. One time I bit into my burger and there was some rubbery bits in it. Also some of the meat wasn’t cooked properly. We found the snack bar a little pathetic. The rooms in the other hand were enormous and has plenty space. We had a terrace with two chairs two sun beds and a table. I would definitely come here again also please can you tell Katie that we all miss her. She was so sweet. And if you want me to tell you how to spot her. She is Scottish and does all of the fitness. She can’t speak any other languages and she has dark brown hair. I would definitely recommend this to family’s and parents with babies as the facilities include fun activities for babies and young children.