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Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

80 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

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Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 7278 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

33% Complete

2426

Very good

37% Complete

2750

Average

17% Complete

1293

Poor

6% Complete

480

Very poor

4% Complete

330

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    Round Indicators
    kayleighh2013 Princes Risborough, United Kingdom. 10/18/2019

    “Amazing stay!”

    After reading all of the reviews before we went on this holiday we were a little worried, but it was well worth it! The hotel is about 1 hour 30 minutes from the airport but we arrived around midday. We got to the reception and the staff were very helpful, our room wasn't ready for an hour so they gave us our all inclusive bands and we went to the bar. After this we got a little lost trying to find our rooms as it wasn't in the main hotel. We managed to find someone who spoke no English but was able to direct us to our room. Then our key cards didn't work on the door but he let us in and we had to go back to get them activated. We were located in block 6 which was nice as it was off from the main hotel. The only thing that was wrong with our room was that the bathroom lock was broken so we couldn't lock the door. We went down to the spa to get our pool towels which is a 20 euro deposit and you get this back if you keep your receipt which was fine. The pool was lovely, plenty of space to lay down and sunbathe and I noticed that not many people put their towels down to reserve them which is good. The food was buffet style and it did change a few times while we were there, there was plenty of choice on what you wanted and you could go up as many times as you wanted. The snack bar was mainly the same food each day, burgers, hot dogs, chips and salads etc, we would miss lunch sometimes and go to the snack bar instead. The rooms were cleaned every day with new sheets and towels provided so I can't complain. If you want to go mini golf it if 5 euro per adult and a 10 euro deposit and ping pong is free just a 10 euro deposit which you get back. The hotel is at the top of a hill, we did walk up one day but after seeing the reviews it isn't a bad walk up at all. Overall our stay was fantastic, we had nothing to complain about, there was small things but they weren't major and were solved straight away. I would say this is a family friendly hotel with lots of entertainment and activities for children, I would highly recommend this hotel and go all inclusive!
    Round Indicators
    nulap2014 Wednesbury, United Kingdom. 10/17/2019 Family

    “Mrs parkes”

    Hi, Well first of all the Hotel was 1 hour 30 mins from the airport by car. We arrived late after a 1 hour delay at the airport. The young lady on the desk firstly rushed us through to a buffet they had put on for us. Asked us to fill out forms while we where eating and return to the desk later. On our return to the desk I was informed the room I had requested was not a available and we where In block 5 room 2054 with a hand direction of our the main building out the door go right. At 12-30pm this was no joke pulling suitcases around. After searching for the room in pitch black we where exhausted and angry I returned to the desk and said I am sorry you will have to show us where this room is. The young man on the desk was very abrupt and said you will have to Waite while I get security, I said fine , the next thing he comes wizzing out of reception and says follow me. He went the wrong way came back the other way. To our horror there was no lift, we had to walk up 66 steps with suitcases omg I was exhausted. That was just the start. The air conditioning was rubbish the fan on the ceiling was scary and wobbled above you when it was on. Next day I opened the wardrobe and we had ants everywhere plus they where climbing up the bed frame and all over the bed. I reported it to the cleaner and she gave me a can of spray to use myself. This gets worse they give you one key, we went to bed on the 3rd night and the key didn’t work so we had to walk down 66 steps and back up 66 steps this happened to us three times when I instead they give me another card. The cava is offered at breakfast but not lunch and is not in the evening. The special dinning room you have to pay an extra £20 euro per person per visit. The food is repetitive but ok. You have to find your own way around the dinning room which is ok if your a confident person but could be daunting if your not. Many times because of the volume of customers you had to dress your own table. The wine they offer everyday is the same brand god awful. You have to give them 20 euro for 2 towels which is refunded if you produce your receipt. The safe costs you 18 euro. The entertainment team focus on the younger clientele and have a good party of it. The rest of outside entertainment is above average. This hotel is a massive resort and not suitable for OAP because of obvious problems we encountered. Trust me I am fit for my 65 years but would not go back to this hotel.

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Mrs. Parkes, We sincerely appreciate the time you spent to share your comments following your visit to our hotel Occidental Jandía Mar, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We understand that Jandía might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Our reception staff always offers the client to have dinner if the time of arrival is near the time of closure of the Restaurant because we understand guest might feel hungry and tired of the trip, therefore offering you to have a nice meal at check-in. I am very sorry that we weren´t able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. We however understand reading your review that apparently you were not properly informed about our hotel’s services prior to your arrival and would like to take the opportunity to point out that a full description of our services is available on our website; as you will see the extra charge for the use of the safe. As a close-knit team, we are collectively committed to providing our guests with a superb experience. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to in your case, for which we again apologise.  Our best regards,

    Round Indicators
    janiceandian2016 Lymm, United Kingdom. 10/17/2019

    “Worth the long transfer”

    I went away with my adult daughter as plus guests. Our room was in the main building. The room was cleaned daily ,comfortable beds, we did have a problem as the room fan didn't work but they did send maintenance up at 11.30 at night before we had even unpacked and he fixed it .The air con could have been cooler.The staff we met were all friendly and always said hello. I have a food allergy but my travel agent informed the hotel.Every time I went to a restraunt and mentioned this a chef would come out explained what I could eat. Turns out I had LOT of choice which was a very nice suprise. The food was tasty and plentiful , spa pool was warm and peaceful outdoor pools were cold but fine sun loungers were plentiful. Upgrade to plus ,and not just for the cocktails (if you drink these it does save you a lot ). We had our breakfast and dinner in Toscana restraunt ,table service and very peaceful use the spa pool everyday ,pool towels, all cost extra without plus . The food in the mimosa good , self service with bottles of water and wines you take them to your table. The staff were always busy clearing tables, I didn't see any of them just standing around they were always on the move . We mainly had our lunch here and it was good with plenty of choice. The staff worked hard to make everyone's holiday enjoyable and deserve consideration,a lot of guests acted as if the staff clearing tables didn't exist a simple thanks would have been nice . SO THANKS. It was a very relaxing holiday
    Round Indicators
    craig11087 south shields. 10/17/2019 Family

    “The chimney”

    Stayed at this hotel for 1 week all inc at the start of October. Rooms are spacious with a good size bathroom with shower. Fridge in the room also. Hotel grounds are spotless and beautiful. Food I thought got better as the day went on. Breakfast was decent, had bacon (fatty streaky type - not back bacon for example), didn't do sausage but hotdogs instead. Lunch at snack bar was always burgers, hot dogs and pizza. Pizzas were lovely, burgers were ok as were the hot dogs. Lunch in main restaurant was much better, chicken or Turkey breast with veg and/pasta. Nice fresh food. Evening meals were better still. Beautiful beef carvery, pizzas, veg,pasta, fruit and desserts. Drinks were good, self serve lager (tropical) and soft drinks. Bottles of wine on the bar so you can pour your own glass. Evening entertainment was good, acrobats and the shows put on by the animation team were great. Issue we had is that we are non-smokers. The majority of the clientele here ARE prolific smokers, no exaggeration. To the point where it wasnt bearable. We had to move our table away from the main stage. We did tend to find these people weren't english. I KID YOU NOT, IT WAS EXCESSIVE TO SAY THE LEAST. WE CALLED THE OUTDOOR AREA THE CHIMNEY. Probably as we have the smoking ban in England, maybe it's that Brits tend to get up and walk away to a quiet spot to have a smoke then come back (considerate). We weren't able to sit inside as the air conditioning was very poor, wasn't cool enough (some people were happy to sit inside to avoid the smokers). We found this to be the same case in the bedroom (air con not cool enough). The hotel would appear to have quite a large German base, with a mix of Spanish French, Russian, polish and English. Spanish law stipulates you can smoke anywhere in the open air unless next to a childrens play park. Now just about every smoker was quite happy to smoke infront of their own children/babies and our children Personally I dont mind smokers (there choice) but I think its disgusting to smoke infront of kids. So bare this in mind with other "cultures" from differing nationalities who dont have the same opinion here. We have stayed in other spanish hotels on other islands and have not had this issue. We had one issue where my partner was drinking from a wine glass in the main restaurant where there was a shard of glass in it. Handed it over to who we thought was a manager who then wandered off and didn't return.No apology,nothing, Not great. We enjoyed our stay but would not return, weren't able to enjoy our evenings. Due to the smoking.
    Round Indicators
    limpabit London, United Kingdom. 10/15/2019

    “Overall very good place to stay”

    Very good hotel Pros: Good choice of food and changed every evening. Huge selection. Good range of drinks on offer. Snack bar nice as well during the stay. Entertainment varied every night. Animation team were good as well. Rooms were very clean and comfortable. Staff always on hand and friendly. Cons Told reception three times, air con was not working. Hear it working but not cooling room down even on minimum setting. Gave up after this. Reception did mention it's a general problem with hotel. Queue from others with same problem with their rooms. Area behind reception was a very noisy and busy area through out the night. Could hear visitors arriving all hours rattling luggage along the outside tiled floors. Was other halves birthday and emailed asking if champagne or something could be arranged. Did not maind paying for it. Did not get a reply or mentioned on arrival. On top of a hill which is a bit of a walk. But we knew this beforehand. But does give great views.

    EVALUATION

    Round Indicators

    • october 18 2019
    • Princes Risborough, United Kingdom

    kayleighh2013

    “Amazing stay!”


    After reading all of the reviews before we went on this holiday we were a little worried, but it was well worth it! The hotel is about 1 hour 30 minutes from the airport but we arrived around midday. We got to the reception and the staff were very helpful, our room wasn't ready for an hour so they gave us our all inclusive bands and we went to the bar. After this we got a little lost trying to find our rooms as it wasn't in the main hotel. We managed to find someone who spoke no English but was able to direct us to our room. Then our key cards didn't work on the door but he let us in and we had to go back to get them activated. We were located in block 6 which was nice as it was off from the main hotel. The only thing that was wrong with our room was that the bathroom lock was broken so we couldn't lock the door. We went down to the spa to get our pool towels which is a 20 euro deposit and you get this back if you keep your receipt which was fine. The pool was lovely, plenty of space to lay down and sunbathe and I noticed that not many people put their towels down to reserve them which is good. The food was buffet style and it did change a few times while we were there, there was plenty of choice on what you wanted and you could go up as many times as you wanted. The snack bar was mainly the same food each day, burgers, hot dogs, chips and salads etc, we would miss lunch sometimes and go to the snack bar instead. The rooms were cleaned every day with new sheets and towels provided so I can't complain. If you want to go mini golf it if 5 euro per adult and a 10 euro deposit and ping pong is free just a 10 euro deposit which you get back. The hotel is at the top of a hill, we did walk up one day but after seeing the reviews it isn't a bad walk up at all. Overall our stay was fantastic, we had nothing to complain about, there was small things but they weren't major and were solved straight away. I would say this is a family friendly hotel with lots of entertainment and activities for children, I would highly recommend this hotel and go all inclusive!


    EVALUATION

    Round Indicators

    • october 17 2019
    • Wednesbury, United Kingdom
    • Family

    nulap2014

    “Mrs parkes”


    Hi, Well first of all the Hotel was 1 hour 30 mins from the airport by car. We arrived late after a 1 hour delay at the airport. The young lady on the desk firstly rushed us through to a buffet they had put on for us. Asked us to fill out forms while we where eating and return to the desk later. On our return to the desk I was informed the room I had requested was not a available and we where In block 5 room 2054 with a hand direction of our the main building out the door go right. At 12-30pm this was no joke pulling suitcases around. After searching for the room in pitch black we where exhausted and angry I returned to the desk and said I am sorry you will have to show us where this room is. The young man on the desk was very abrupt and said you will have to Waite while I get security, I said fine , the next thing he comes wizzing out of reception and says follow me. He went the wrong way came back the other way. To our horror there was no lift, we had to walk up 66 steps with suitcases omg I was exhausted. That was just the start. The air conditioning was rubbish the fan on the ceiling was scary and wobbled above you when it was on. Next day I opened the wardrobe and we had ants everywhere plus they where climbing up the bed frame and all over the bed. I reported it to the cleaner and she gave me a can of spray to use myself. This gets worse they give you one key, we went to bed on the 3rd night and the key didn’t work so we had to walk down 66 steps and back up 66 steps this happened to us three times when I instead they give me another card. The cava is offered at breakfast but not lunch and is not in the evening. The special dinning room you have to pay an extra £20 euro per person per visit. The food is repetitive but ok. You have to find your own way around the dinning room which is ok if your a confident person but could be daunting if your not. Many times because of the volume of customers you had to dress your own table. The wine they offer everyday is the same brand god awful. You have to give them 20 euro for 2 towels which is refunded if you produce your receipt. The safe costs you 18 euro. The entertainment team focus on the younger clientele and have a good party of it. The rest of outside entertainment is above average. This hotel is a massive resort and not suitable for OAP because of obvious problems we encountered. Trust me I am fit for my 65 years but would not go back to this hotel.


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Mrs. Parkes, We sincerely appreciate the time you spent to share your comments following your visit to our hotel Occidental Jandía Mar, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We understand that Jandía might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Our reception staff always offers the client to have dinner if the time of arrival is near the time of closure of the Restaurant because we understand guest might feel hungry and tired of the trip, therefore offering you to have a nice meal at check-in. I am very sorry that we weren´t able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. We however understand reading your review that apparently you were not properly informed about our hotel’s services prior to your arrival and would like to take the opportunity to point out that a full description of our services is available on our website; as you will see the extra charge for the use of the safe. As a close-knit team, we are collectively committed to providing our guests with a superb experience. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to in your case, for which we again apologise.  Our best regards,

    EVALUATION

    Round Indicators

    • october 17 2019
    • Lymm, United Kingdom

    janiceandian2016

    “Worth the long transfer”


    I went away with my adult daughter as plus guests. Our room was in the main building. The room was cleaned daily ,comfortable beds, we did have a problem as the room fan didn't work but they did send maintenance up at 11.30 at night before we had even unpacked and he fixed it .The air con could have been cooler.The staff we met were all friendly and always said hello. I have a food allergy but my travel agent informed the hotel.Every time I went to a restraunt and mentioned this a chef would come out explained what I could eat. Turns out I had LOT of choice which was a very nice suprise. The food was tasty and plentiful , spa pool was warm and peaceful outdoor pools were cold but fine sun loungers were plentiful. Upgrade to plus ,and not just for the cocktails (if you drink these it does save you a lot ). We had our breakfast and dinner in Toscana restraunt ,table service and very peaceful use the spa pool everyday ,pool towels, all cost extra without plus . The food in the mimosa good , self service with bottles of water and wines you take them to your table. The staff were always busy clearing tables, I didn't see any of them just standing around they were always on the move . We mainly had our lunch here and it was good with plenty of choice. The staff worked hard to make everyone's holiday enjoyable and deserve consideration,a lot of guests acted as if the staff clearing tables didn't exist a simple thanks would have been nice . SO THANKS. It was a very relaxing holiday


    EVALUATION

    Round Indicators

    • october 17 2019
    • south shields
    • Family

    craig11087

    “The chimney”


    Stayed at this hotel for 1 week all inc at the start of October. Rooms are spacious with a good size bathroom with shower. Fridge in the room also. Hotel grounds are spotless and beautiful. Food I thought got better as the day went on. Breakfast was decent, had bacon (fatty streaky type - not back bacon for example), didn't do sausage but hotdogs instead. Lunch at snack bar was always burgers, hot dogs and pizza. Pizzas were lovely, burgers were ok as were the hot dogs. Lunch in main restaurant was much better, chicken or Turkey breast with veg and/pasta. Nice fresh food. Evening meals were better still. Beautiful beef carvery, pizzas, veg,pasta, fruit and desserts. Drinks were good, self serve lager (tropical) and soft drinks. Bottles of wine on the bar so you can pour your own glass. Evening entertainment was good, acrobats and the shows put on by the animation team were great. Issue we had is that we are non-smokers. The majority of the clientele here ARE prolific smokers, no exaggeration. To the point where it wasnt bearable. We had to move our table away from the main stage. We did tend to find these people weren't english. I KID YOU NOT, IT WAS EXCESSIVE TO SAY THE LEAST. WE CALLED THE OUTDOOR AREA THE CHIMNEY. Probably as we have the smoking ban in England, maybe it's that Brits tend to get up and walk away to a quiet spot to have a smoke then come back (considerate). We weren't able to sit inside as the air conditioning was very poor, wasn't cool enough (some people were happy to sit inside to avoid the smokers). We found this to be the same case in the bedroom (air con not cool enough). The hotel would appear to have quite a large German base, with a mix of Spanish French, Russian, polish and English. Spanish law stipulates you can smoke anywhere in the open air unless next to a childrens play park. Now just about every smoker was quite happy to smoke infront of their own children/babies and our children Personally I dont mind smokers (there choice) but I think its disgusting to smoke infront of kids. So bare this in mind with other "cultures" from differing nationalities who dont have the same opinion here. We have stayed in other spanish hotels on other islands and have not had this issue. We had one issue where my partner was drinking from a wine glass in the main restaurant where there was a shard of glass in it. Handed it over to who we thought was a manager who then wandered off and didn't return.No apology,nothing, Not great. We enjoyed our stay but would not return, weren't able to enjoy our evenings. Due to the smoking.


    EVALUATION

    Round Indicators

    • october 15 2019
    • London, United Kingdom

    limpabit

    “Overall very good place to stay”


    Very good hotel Pros: Good choice of food and changed every evening. Huge selection. Good range of drinks on offer. Snack bar nice as well during the stay. Entertainment varied every night. Animation team were good as well. Rooms were very clean and comfortable. Staff always on hand and friendly. Cons Told reception three times, air con was not working. Hear it working but not cooling room down even on minimum setting. Gave up after this. Reception did mention it's a general problem with hotel. Queue from others with same problem with their rooms. Area behind reception was a very noisy and busy area through out the night. Could hear visitors arriving all hours rattling luggage along the outside tiled floors. Was other halves birthday and emailed asking if champagne or something could be arranged. Did not maind paying for it. Did not get a reply or mentioned on arrival. On top of a hill which is a bit of a walk. But we knew this beforehand. But does give great views.


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