Occidental Jandía Mar

Me and my family stayed here for 2 weeks. We thoroughly enjoyed our stay. However one night I can’t back to the room to get my jacket and the fire alarm went off. We were all still safe though. There was an extremely kind helpful lady who is called Katie. I loved how she was constantly welcoming children and when it was time to leave saying goodbye by actually coming to us not like in previous years we have been abroad when they are just like “bye”. The food wasn’t the best. One time I bit into my burger and there was some rubbery bits in it. Also some of the meat wasn’t cooked properly. We found the snack bar a little pathetic. The rooms in the other hand were enormous and has plenty space. We had a terrace with two chairs two sun beds and a table. I would definitely come here again also please can you tell Katie that we all miss her. She was so sweet. And if you want me to tell you how to spot her. She is Scottish and does all of the fitness. She can’t speak any other languages and she has dark brown hair. I would definitely recommend this to family’s and parents with babies as the facilities include fun activities for babies and young children.

Well I am never going to trust TA reviews ever again! We were so close to changing from this hotel so glad we didn't We have travelled to many 4 and 5 star AI resorts all over the world and we loved this place ! Positives Staff all really friendly from start to finish work really hard Animation team - oh my fabulous, such a laugh - Mario Antonio Karim Dani and Cris plus others - lots of activities on offer night time really professional we all loved you ! Pools - X 2 very large both fresh/saltwater not overbearing with the salt. top pool warmer than bottom and lovely splash park for younger ones Food - well cooked themed nights good choice Beach - carribean equivalent 20 min walk or use hotel bus Rooms - beds best I've slept on holiday, room decor furnishings usual AI standard TV has some English channels Atmosphere - friendly happy holiday atmosphere Sunbeds - plenty of them lots of shady places and parasols - these are tied if windy weather though Can still get shade at 8:30 am Loved the sunbed catcher as we called him - other resorts need to follow this ! All belongings bagged up if away from beds more than 1 hour without prior notice stops all the early risers bagging the beds and those that save at resort and go to beach for the day Negatives Steep hill to beach - going down ok killer coming up not for those with severe mobility issues Need more staff - we did not experience large queues but sometimes had to wait short while for drinks and food to be replenished only 1 staff on bar and food stations working their socks off - it is obvious you cannot expect staff to cook and replenish at same time this compromises quality of service for guests and staff well-being Food - make better use of space in dinning room to seperate food stations to offer slightly more variety or volume of food This hotel what was we expected as a family AI resort the kids 10, 14 and 16 had a lovely time and so did we make up your own minds but we had a lovely time after initially dreading our holiday

All the staff from the cleaners to the animation team work hard to make this a enjoyable place to stay .rooms are basic but have all you need in them.waiters ,cooks and bar staff (who remember your drinks orders)never stop .animation team are on the go all day if you wish to take part in the fun and games but do not put pressure on you if you say no.all the people complaining about the hill walk to and from the beach is does tell you about it in the brochures so no big shock .

We arrived on 7 th August for 10 nights. This is our last night We were a bit worried as the reviews were a bit negative, didn’t know what to expect. Can I just say all the bad reviews are people who want 5 star treatment and not pay for it. That out of the way here is our 10 day review. At check inn we were made very welcome, as it was really late at night we were advised to go for a meal as restaurant was kept open for us . We came back and then got our key to room , we were in a spacious room in block 5 central to everything. The room was cleaned daily and clean towels. The bedding was changed quite a lot. The restaurant is really nice and we sat in the outside for breakfast and evening meal. I myself had lunch on a few occasions and sat inside . The meals are really nice with plenty choices, lots of salads and fish which I loved. The pools have a towel checker who walks round all day and if you leave your towels and don’t come back within 1 hour he takes the towels away and the next people who need beds he gives them to , which is better than beds with towels on waiting for someone to come in after lunch and have a bed ,it was good to see them trying to justify why they did that. The hotel has a bus service to the beach 3 times a day. The market is on Monday and Thursday and the hotel will arrange taxis you just need to ask. At the bottom of the hill there are shops, there is also a shop in the hotel which sells most things. This is the last island in the canaries for us and have now completed this part of the world

Just returned from a 10 night stay with my husband and 10 year old. We booked with Jet 2 as we have done for the past 8 years and have always found the hotels they offer to be well categorised. We always stay in either 4 or 5 star hotels and this hotel is most definitely not 4 star that is for sure! I am not in the habit of leaving negative reviews but as I trust the reviews left on Tripadvisor to book my holidays/restaurants i feel that I should share our experiences. We arrived at the hotel just before dinner was due to close so were given our all inclusive wristbands and directed to the restaurant. We could not believe our eyes, the scene could only be described as a school dinner hall at very best! It was a free for all with people shoving and skipping queues (one of which we waited in for 20 minutes to get food) There was obviously no effort made to dress for dinner neither with men in shorts (always a no no at any hotel I have stayed at previously) with many people looking like they had just wondered in from their sunloungers! After our dining experience we were actually loathed to even check in but we had been travelling for over 12 hours and were tired. We were given a map with a note of which "block" we were located in. Again there was no sign of a porter, which 4 star hotel doesn't have a porter to help with your luggage? It was pitch dark with minimal lighting and we had to stuggle up 3 flights of stairs to eventually find our room. The room appeared clean and well equipped. However we had paid for sea view room and we looked out to another block. We asked to be moved at reception but were told that the hotel was full and that we could not get another room. The whole attidude was "tough get on with it" with a shrug of the shoulders. The pool area was very dirty with the part of the pool we sat at never being cleaned for the whole 10 days we were there and their meaning of cleaning the pool involved sweeping the dirt from round the pool into the water! The bottom of the pool had loads of missing mosaic tiles and were sharp on your feet. There was even an incident where a parasol blew across the pool and hit an elderly women in the face. I spoke to the lady a few days after and she said that when she had asked what was happening with regard to this incident they claimed they knew nothing about it! Again not surprising with this hotel and they way they treat their guests. The dinner hall sorry restaurant was again dirty with every other plate having left over food on it, there were glasses with cracks in them and spilt food over the backs of chairs that was never cleaned off. There was often no food in dishes and if you asked for these to be replenished you got a grunt if best. We ended up eating out most evenings and Jandia has some lovely restaurants. I would never return to this hotel and would strongly recomend people to consider staying here. If you are looking for a real 4 star hotel look at the hotel we stayed at last year "Jardin Tropical" in Costa Adeje Tenerife and compare the two as they are night and day. The hotel is at the top of a steep hill which did not bother us as the taxi ride to Jania was only 3 euros one way and there is a courtesy bus to the beach (which is absolutely stunning and well worth a visit) This is a 3 star hotel at best and most certainly not a 4 star. I am not a hard person to please as this is only my fourth negative review in nearly 230! I do however expect a four star hotel to be clean and tidy with courteous staff with a high standard of food and facilities none of which can be found here. You have been warned, avoid at all costs.