Occidental Jandía Mar

First of all let me say what a fantastic holiday we had, room beautifully Clean and spacious (was in block 6) , although asked not ground floor we did get allocated a ground floor room . Food was beautiful , plentiful hot , tasty and the bottle of wine or sangria every night with your meal a good treat, and anyone that says it was not must be requiring caviar and champagne every night and obviously just need a moan. The pool area was great, clean and welcoming in the hot sun , and sun beds available at any time of the day and most comfortable. Snack bar food was always hot although same every day , barman could do with learning to smile and some manners but didn’t let it spoil our holiday. Now to the negative. Reception staff are hit and miss , the two gentleman we dealt with always tried to be helpful although not understand English but one reception staff, a lady called Marianna need to get manners full stop she didn’t have any and learn some customer service skills . Points from Marianna we were disgusted at 1. After a long journey arriving at hotel at 23.30 and only want to get to room to crash out she refused to let us book in till we had food and continue to roughly put all inclusive bracelet on our wrists 2. After an hour eating and waiting in queue to book in , she completely ignored us and deal with Spanish residents thst came to the side of reception.We along with other couples asked her to deal with us first and she and the Spanish residents in Spanish laughed and had a conversation and ignored us. 4. After 45 minutes of waiting we got keys and a leaflet of the complex almost thrown at us and told to go out there to our block. 5. Next day approaching reception unfortunately she was only one on reception so had the misfortunate to have to deal with her again. We asked if there was a kettle available we could hire , her answer was a straight NO, rude or what no sorry nothing just a NO Throughout the holiday we avoided going to reception when she was on but had the misfortune of on booking out had ondeal with her again, so here’s number 6 6. We had paid extra money to keep the room on so at 5 o’clock went to reception to get our deposit back on kettle we eventually managed to hire from another happy helpful reception staff think his name was Juan Michal, we approached and said come to get our deposit back and check out. Before even checking she went off at my friend and I stating check out was 12 did you not read the details and said deposit would not be refunded as we kept the room . I explained we paid the extra 35 euros to keep the room on, no apology nothing just the 20 euros deposit from kettle thrown on the counter . This lady should NOT be on reception she is a poor representation of the hotel and I suggest she either gets training or removed from reception. Overall I would recommend hotel for a great break

This hotel is absolutely amazing. Myself and my husband stayed here for 1 week to celebrate our 25th Wedding Anniversary and we were not disappointed. Everything was exceptional. Our room was lovely, food exceptional always a huge choice and plenty of it. Staff very helpful and always on the go they never stop. I was particularly amazed at the fact you could take a bottle of wine or sangria to your table and this, together with beer and soft drinks was on tap for you to help yourself as and when you wanted. We've been to AI hotels before and we have never been able to do this so it was a huge plus for me. Our room was very spacious, airy and well decorated and maid service every single day so we would come back to our room after a day at the pool to a clean room with fresh towels, bed made and a fresh complimentary bottle of water. The pools were lovely, getting a sunbed was never an issue plenty of them. Entertainment during the day was good. A couple visited the hotel a couple of days a week to perform on stage and the pool bar and they were really good. Evening entertainment was really good, they shows the put on were excellent, the talent of the entertainment team was exceptional. My favourite was the Flamenco show - WOW!! Well done Occidental Jandia Mar I will definitely be recommending you to family and friends and if we were to travel back to Fuerteventura we would definitely be staying with you.

A great place to go with kids. Everything as expected and probably more. Day and night entertainment excellent but finished at 10:30pm. Food quality good but a bit samey. Had to pay for alcohol after 11pm which I didn't agree with. Overall- We would go back.

This hotel is very clean and comfy beds and big rooms day time very good entertainment Night time very bad only one person serving at bar and closes at 10.20 you are luck to get 2 drinks alnight ,same entertainment staff doing shows at night Security guards walking around with batons and handcuffs Very controlling and don’t bother with the disco 20 people and it’s packed and very expensive Every body in bed by 11.00 and there is no strip to go If you catch a taxi to nearest town only 2 bars Resort very windy and it caters for old age German peaopl and families

We have just returned from a week at this hotel and to be honest I’m finding it a difficult one to review but I know I won’t be returning. The hotel itself is good. We had a lovely spacious room with a shower over the bath which was lovely in a nice big clean bathroom also with bidet. Toiletries provided and replaced and clean towels every day if needed. Our double bed was actually 2 singles pushed together with separate bedding on but this wasn’t a problem. Nice sized balcony with 2 chairs, beautiful sea view, tv, fridge and safe (which was 18 Euro’s for the week). Lacking was any tea/coffee making facilities at all and only one bottle of water provided on arrival...any further water had to be paid for...apart from at meal times which I found strange for an all inclusive holiday. We were told we could hire a kettle for 20 Euro’s but there wasn’t one available until the middle of our holiday which didn’t bother me but my husband likes 3 cuppa’s before he leaves Home in the morning so this was an annoyance. The hotel is situated at the top of a very steep hill with the beach at the bottom. I prefer a hotel on the beach but I did know this when I booked so can’t complain. It was only a 10 minute walk but that hill was a bit of a killer on the way back. I am a little on the chubby side and in my late 40’s and my husband is 65 but we managed it without any issues but if you have health or mobility issues you might want to think twice. There is a free bus running there and back from the hotel 3 times a day but only at set times but also plenty of taxis for under 4 Euro’s. The weather wasn’t great while we were there-not too warm and extremely windy and when you’re not able to swim or lay by the pool without a big cardi on there wasn’t too much else going on. We were happy just to read and chill out but I can imagine younger people getting a bit stir crazy. Alcohol wasn’t bad. Bottles of cava to take to your table at breakfast and wine, lager and soft drinks on tap at lunch. Local spirits poured in massive quantities and a few decent cocktails in the menu. You could upgrade to all inclusive plus if you wanted more variety of drinks but we didn’t feel the need. Entertainment was sparse-an hour in the evening then quiet. And now for the main issue we had...the food. Now I understand that this was a cheap holiday and also a massive hotel so catering for that many people can’t be easy but still. Variety not an issue but quality and temperature of the food a big problem. We are not fussy eaters at all but we both had upset stomachs 2/3 days and by 3 days in I couldn’t face anything but bread and cheese. Meat was either undercooked or just completely tasteless. Pasta dishes would have been ok if not lukewarm which they always were. Fruit was either tinned or battered and bruised. Snack bar left rolls and bread out in the sun from 12-6 with flies climbing all over. I wasn’t expecting cordon bleu but this was pretty grim. The food Hall was like a massive noisy, canteen. You just went in, grabbed whatever you could that was edible and you hoped wouldn’t upset your stomach, ate and left. Not a relaxing dining experience and I was never as pleased as when I got to the airport and got a Burger King! (Which would not normally be my food of choice but it just tasted so fresh) The staff here worked so hard and were so friendly. It just seemed as though there weren’t enough of them to keep up with the quantity of guests. Other things to note-there’s a nice small gym free of charge but if you want to use the indoor pool or sauna it’s 10 Euro’s an hour. Also 10 Euro’s deposit for a pool towel with 2 Euro’s to exchange each time for a clean one.