Interiores del hotel Occidental Lanzarote Playa
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Occidental Lanzarote Playa

Avda. del Mar S/N   35508 Costa Teguise , Lanzarote   España  


Places of Interest

13 km Arrecife-Lanzarote

0 m Cala del Ancla beach

4.5 km Costa Teguise

4 km Costa Teguise Golf Club

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Playa

4.0/5 Round Indicators
| 3001 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

1363

Very good

34% Complete

1035

Average

14% Complete

430

Poor

3% Complete

118

Very poor

1% Complete

55

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    Round Indicators
    Katieh7071 Birmingham, United Kingdom. 08/15/2018 Family

    “First family holiday”

    We had a fantastic first family holiday at the Occidental! The hotel is only a 15 minute transfer by coach from the airport, though it appears the rooms aren’t ready for check in till the afternoon (2pm/3pm), you can put your luggage in a side room off the lobby. The restaurants on site were both great, as we were all-inclusive, we used the buffet the most. The food is always cooked well and differently themed each night but there will always be something (even if you’ve got a fussy eater there will be some English food they’ll eat). We also emailed in advance to request a travel cot in our room for our 1 year old baby, which they provided with bedding. The staff were so welcoming and friendly and there’s even a photographer who pops around the pool taking family pics for you to buy or you can book a photoshop trip with them! The only drawbacks were the poolside disco that happened on one of the nights and continued till 11pm, this unfortunately meant that we had to play white noise on full volume from my mobile phone so that our daughter could sleep as the balcony door didn’t full the party music. Also there are some branded alcohol/ice cream that aren’t included in the all-inclusive, but the bars don’t take cash so you will need to go back up to reception and give them your money to put ‘credit’ on your room, to then be able to charge anything extra to your room (it’s not like other resorts where you might have your credit card swiped upon arrival and have the charges directly invoiced to that) be a bit wary though as the staff don’t seem to be on top of this and the only two times we tried doing this, it took a long time for the staff to make phone calls, confer with other staff and loudly tell us that it wasn’t valid repeatedly and then ask why we would want something that wasn’t included in the all-inclusive anyway! Apart from this it is a beautiful resort with good food, lovely people and lots of entertainment and activities for all ages, just remember a pair of comfy shoes as it’s a 40 minute walk to the town!
    Round Indicators
    _gavjohn69 Newcastle upon Tyne, United Kingdom. 08/15/2018 Family

    “Brilliant”

    Don’t listen to the other reviews this is a great hotel staff are great unlike some of the reviews who say they are miserable but they’re not they are really helpful and pleasent. No sunbed wars which is great you can get one at any one of the pools no matter what time of day. Entertainment at night is ok not brilliant but some nights are great. Food really nice and the all inclusive around the pools is absolutely brilliant if you have picky children. All in all a really good place safe for kids and families alike highly recommended. The Johnston Family
    Round Indicators
    Robert T 08/14/2018 Family

    “Great Hotel, Decent Price and a lovely holiday”

    I stayed here with my wife and 2 children for 11 nights during August 2018. We have stayed at a Barcelo before and it was just as we expected. It's a chain and brand I trust when staying in the Canary islands. We had a junior family suite with an bedroom and fold down bed in the main living room for our daughters. The hotel grounds, pool and facilities were being maintained constantly. It really was immaculate. The dining room offered a wide and varied selection of food to cover all tastes. Again, it was fresh and constantly replenished. The snack bar at the pool was ok for burger / hot dog / chips - handy if you had been out during the day or just fancied a small lunch. The bar was ok. I felt that sometimes the queues were a little long and it was annoying that beer was only served in a small 250ml glass. Sometimes you just want a pint. There were bigger glasses on display but AI beer was only in small glasses. Also you need to proactively seek out staff to get bottled water and wine in the dining room. Staff will serve when prompted but rarely ask you first. In terms of the surrounding area I wasn't that impressed. It was 5 euro for a taxi each way to Costa Teguise. A small selecton of shops and cafes / places to eat. It was just ok, but very quiet. We spent a day in Puerto Del Carmen which was about 30 mins on the bus. It seemed to take forever to get back, about 25 stops. This was a much busier area and plenty going on. Loads of British / Irish pubs which is not my thing. When I am abroad I like it to feel like I am somewhere else - I don't want to feel like I am in Blackpool. During the trip we went on 2 excursions. A jeep safari round the island and up the mountains. It was just ok and not that interesting. The swim at the beach was the best part. We also went on a glass bottom catamaran boat trip. This was great fund and food / drinks were included. The weather was really hot but there is a constant wind and lots of clouds. There were light showers on a couple of days. Overall I really enjoyed my holiday, the hotel was fantastic but I don't think I'd visit Lanzarote again as there was just not enough to do. If you have not been, give it a go. If you have been and like the island then this hotel is a great choice. btw - Special mention to Alejandro ( hope I have the spelling correct ! ) - he sorted out our a la carte. Restaurant booking. You get one free meal there but make sure you book well in advance. By the time we tried we almost didn't get the chance as we would be going home. Give at least 4 days notice. Anyway Alejandro went out his way to sort it out for us and we had an awesome meal.

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear Robert, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Occidental Lanzarote Playa hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Nancy Steinert Guest Experience Manager

    Round Indicators
    Magoo74 Dublin. 08/14/2018 Family

    “Very enjoyable stay”

    We had a very enjoyable holiday in this well-run hotel. We chose the half-board option, which was perfect for us, as there is plenty to eat and a wide selection at the breakfast and dinner buffets. If you want the option to get a glass of wine with your dinner, you will not pay more than 3 euro. The waiters were more than helpful. One of our family had a disability, and they helped us at the buffet. When our small son had an accident and it required a visit to A&E, the reception staff could not have been more helpful or kind - thank-you Arter and staff. There is a lovely cove across the road behind the hotel. If you prefer sea-swimming in a quiet place to the swimming pool, this is the place for you. I loved it. However you do need to be physically able to keep your footing on the large stones and rocks, so keep this in mind, it isn't suitable for very young children or the elderly or less-able. If it is a sandy beach you want on the doorstep of your hotel,this isn't it. We met some lovely families, and the atmosphere in the hotel was friendly and everyone was there to enjoy their holiday with the family or friends, in a respectful and fun way. My son loved the mini-disco. We based ourselves at the family pool. (Paul and Jennifer - if you are reading this - please PM me, or put 00 in front of my phone number in your contacts I didn't receive the text). Overall, it was a great holiday!

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Nancy Steinert Guest Experience Manager

    Round Indicators
    Ivan M Bradford, United Kingdom. 08/13/2018 Family

    “Lovely holiday :)”

    Had a lovely 10 days holiday in this fantastic hotel , with great staff and fantastic animation team ... the food was always fresh and they had enough staff in bar area and in restaurant area so never long wait to have a drink or to have food , snack bar next to the bar near the pool if you don’t want go in the restaurant you can enjoy the snack staying near the pool , the rooms very nice and clean ... can’t wait for our next visit ...thank you

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear Ivan, Thank you very much for sharing this great review of your recent stay at Barceló Occidental Lanzarote Playa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 15 2018
    • Birmingham, United Kingdom
    • Family

    Katieh7071

    “First family holiday”


    We had a fantastic first family holiday at the Occidental! The hotel is only a 15 minute transfer by coach from the airport, though it appears the rooms aren’t ready for check in till the afternoon (2pm/3pm), you can put your luggage in a side room off the lobby. The restaurants on site were both great, as we were all-inclusive, we used the buffet the most. The food is always cooked well and differently themed each night but there will always be something (even if you’ve got a fussy eater there will be some English food they’ll eat). We also emailed in advance to request a travel cot in our room for our 1 year old baby, which they provided with bedding. The staff were so welcoming and friendly and there’s even a photographer who pops around the pool taking family pics for you to buy or you can book a photoshop trip with them! The only drawbacks were the poolside disco that happened on one of the nights and continued till 11pm, this unfortunately meant that we had to play white noise on full volume from my mobile phone so that our daughter could sleep as the balcony door didn’t full the party music. Also there are some branded alcohol/ice cream that aren’t included in the all-inclusive, but the bars don’t take cash so you will need to go back up to reception and give them your money to put ‘credit’ on your room, to then be able to charge anything extra to your room (it’s not like other resorts where you might have your credit card swiped upon arrival and have the charges directly invoiced to that) be a bit wary though as the staff don’t seem to be on top of this and the only two times we tried doing this, it took a long time for the staff to make phone calls, confer with other staff and loudly tell us that it wasn’t valid repeatedly and then ask why we would want something that wasn’t included in the all-inclusive anyway! Apart from this it is a beautiful resort with good food, lovely people and lots of entertainment and activities for all ages, just remember a pair of comfy shoes as it’s a 40 minute walk to the town!


    EVALUATION

    Round Indicators

    • august 15 2018
    • Newcastle upon Tyne, United Kingdom
    • Family

    _gavjohn69

    “Brilliant”


    Don’t listen to the other reviews this is a great hotel staff are great unlike some of the reviews who say they are miserable but they’re not they are really helpful and pleasent. No sunbed wars which is great you can get one at any one of the pools no matter what time of day. Entertainment at night is ok not brilliant but some nights are great. Food really nice and the all inclusive around the pools is absolutely brilliant if you have picky children. All in all a really good place safe for kids and families alike highly recommended. The Johnston Family


    EVALUATION

    Round Indicators

    • august 14 2018
    • Family

    Robert T

    “Great Hotel, Decent Price and a lovely holiday”


    I stayed here with my wife and 2 children for 11 nights during August 2018. We have stayed at a Barcelo before and it was just as we expected. It's a chain and brand I trust when staying in the Canary islands. We had a junior family suite with an bedroom and fold down bed in the main living room for our daughters. The hotel grounds, pool and facilities were being maintained constantly. It really was immaculate. The dining room offered a wide and varied selection of food to cover all tastes. Again, it was fresh and constantly replenished. The snack bar at the pool was ok for burger / hot dog / chips - handy if you had been out during the day or just fancied a small lunch. The bar was ok. I felt that sometimes the queues were a little long and it was annoying that beer was only served in a small 250ml glass. Sometimes you just want a pint. There were bigger glasses on display but AI beer was only in small glasses. Also you need to proactively seek out staff to get bottled water and wine in the dining room. Staff will serve when prompted but rarely ask you first. In terms of the surrounding area I wasn't that impressed. It was 5 euro for a taxi each way to Costa Teguise. A small selecton of shops and cafes / places to eat. It was just ok, but very quiet. We spent a day in Puerto Del Carmen which was about 30 mins on the bus. It seemed to take forever to get back, about 25 stops. This was a much busier area and plenty going on. Loads of British / Irish pubs which is not my thing. When I am abroad I like it to feel like I am somewhere else - I don't want to feel like I am in Blackpool. During the trip we went on 2 excursions. A jeep safari round the island and up the mountains. It was just ok and not that interesting. The swim at the beach was the best part. We also went on a glass bottom catamaran boat trip. This was great fund and food / drinks were included. The weather was really hot but there is a constant wind and lots of clouds. There were light showers on a couple of days. Overall I really enjoyed my holiday, the hotel was fantastic but I don't think I'd visit Lanzarote again as there was just not enough to do. If you have not been, give it a go. If you have been and like the island then this hotel is a great choice. btw - Special mention to Alejandro ( hope I have the spelling correct ! ) - he sorted out our a la carte. Restaurant booking. You get one free meal there but make sure you book well in advance. By the time we tried we almost didn't get the chance as we would be going home. Give at least 4 days notice. Anyway Alejandro went out his way to sort it out for us and we had an awesome meal.


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear Robert, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Occidental Lanzarote Playa hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 14 2018
    • Dublin
    • Family

    Magoo74

    “Very enjoyable stay”


    We had a very enjoyable holiday in this well-run hotel. We chose the half-board option, which was perfect for us, as there is plenty to eat and a wide selection at the breakfast and dinner buffets. If you want the option to get a glass of wine with your dinner, you will not pay more than 3 euro. The waiters were more than helpful. One of our family had a disability, and they helped us at the buffet. When our small son had an accident and it required a visit to A&E, the reception staff could not have been more helpful or kind - thank-you Arter and staff. There is a lovely cove across the road behind the hotel. If you prefer sea-swimming in a quiet place to the swimming pool, this is the place for you. I loved it. However you do need to be physically able to keep your footing on the large stones and rocks, so keep this in mind, it isn't suitable for very young children or the elderly or less-able. If it is a sandy beach you want on the doorstep of your hotel,this isn't it. We met some lovely families, and the atmosphere in the hotel was friendly and everyone was there to enjoy their holiday with the family or friends, in a respectful and fun way. My son loved the mini-disco. We based ourselves at the family pool. (Paul and Jennifer - if you are reading this - please PM me, or put 00 in front of my phone number in your contacts I didn't receive the text). Overall, it was a great holiday!


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 13 2018
    • Bradford, United Kingdom
    • Family

    Ivan M

    “Lovely holiday :)”


    Had a lovely 10 days holiday in this fantastic hotel , with great staff and fantastic animation team ... the food was always fresh and they had enough staff in bar area and in restaurant area so never long wait to have a drink or to have food , snack bar next to the bar near the pool if you don’t want go in the restaurant you can enjoy the snack staying near the pool , the rooms very nice and clean ... can’t wait for our next visit ...thank you


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear Ivan, Thank you very much for sharing this great review of your recent stay at Barceló Occidental Lanzarote Playa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Nancy Steinert Guest Experience Manager

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