Interiores del hotel Occidental Hotel El Embajador
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Map and location

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 221 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

77% Complete

171

Very good

14% Complete

32

Average

4% Complete

9

Poor

1% Complete

4

Very poor

2% Complete

5

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    Round Indicators
    Jose F 01/20/2019 Business

    “Exceeded my expectations!”

    The room quality, the infrastructure, the social areas and the staff in general were 5 stars. It is impossible to build a hotel like this nowadays. The rooms are totally renovated, and it shows. Great Hotel! Highly recommended!
    Round Indicators
    Ramses001964 01/18/2019 Business

    “Amazing place!!”

    Best service ever! The hotel staff is very friendly and always looking for opportunities to make our stay as enjoyable as possible. Arelis Viloa provided to our group an amazing service at the bar and she served the best Martinis in Santo Domingo. A truly 5 stars
    Round Indicators
    josealfonso_leon Santo Domingo, Dominican Republic. 01/16/2019 Family

    “Lunch at el Jardin”

    Lunch at El Jardin restaurant was exquisite, food presentation as well as quality of the dishes were superb; and the most wonderful attentions delivered by Jesus who was in charge of our table. A definite must.

    Anais P, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr. josealfonso_leon, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    Yadigar C New York, United States. 01/16/2019

    “Great staff”

    We had a workshop there. Staff was kind and responsive. They have a great garden and a GYM with new machines. Even there was the latest mirror which helps you to do exercises. it was opening late so I could not go there in the morning but I could walk in the garden instead.

    Anais P, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr. Yadigar C What a pleasure to read your comment, We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. It has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    TheEarthWarrior 01/07/2019 Family

    “We will 100% be back!”

    What an incredible experience! We'll never stay anywhere else on future visits to Santo Domingo! Each and every staff member treated us like royalty and our 1-year old daughter was loved and catered do every day. Staff went out of their way to ensure we had a fantastic time in D.R., suggesting family-friendly places to go with our daughter and even giving us a tour of the hotel grounds and rooms. When there was an issue with our room, they quickly changed us to another and immediately tended to the problem. The food was fantastic (especially the breakfast) and everything was beautiful and phenomenal! They even had a children's area with swings. Highly recommended.

    Anais P, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear TheEarthWarrior, It's a pleasure to read such a wonderful comment on your stay with us! First of all, we thank you for choosing the El Embajador, a Royal Hideaway Hotel for your stay. We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. We are at your complete disposal for anything you may need and we hope to see you soon back with us. Best Regards, Anais G. Peron Guest Experience Manager

    EVALUATION

    Round Indicators

    • january 20 2019
    • Business

    Jose F

    “Exceeded my expectations!”


    The room quality, the infrastructure, the social areas and the staff in general were 5 stars. It is impossible to build a hotel like this nowadays. The rooms are totally renovated, and it shows. Great Hotel! Highly recommended!


    EVALUATION

    Round Indicators

    • january 18 2019
    • Business

    Ramses001964

    “Amazing place!!”


    Best service ever! The hotel staff is very friendly and always looking for opportunities to make our stay as enjoyable as possible. Arelis Viloa provided to our group an amazing service at the bar and she served the best Martinis in Santo Domingo. A truly 5 stars


    EVALUATION

    Round Indicators

    • january 16 2019
    • Santo Domingo, Dominican Republic
    • Family

    josealfonso_leon

    “Lunch at el Jardin”


    Lunch at El Jardin restaurant was exquisite, food presentation as well as quality of the dishes were superb; and the most wonderful attentions delivered by Jesus who was in charge of our table. A definite must.


    Anais P, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr. josealfonso_leon, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    EVALUATION

    Round Indicators

    • january 16 2019
    • New York, United States

    Yadigar C

    “Great staff”


    We had a workshop there. Staff was kind and responsive. They have a great garden and a GYM with new machines. Even there was the latest mirror which helps you to do exercises. it was opening late so I could not go there in the morning but I could walk in the garden instead.


    Anais P, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr. Yadigar C What a pleasure to read your comment, We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. It has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    EVALUATION

    Round Indicators

    • january 7 2019
    • Family

    TheEarthWarrior

    “We will 100% be back!”


    What an incredible experience! We'll never stay anywhere else on future visits to Santo Domingo! Each and every staff member treated us like royalty and our 1-year old daughter was loved and catered do every day. Staff went out of their way to ensure we had a fantastic time in D.R., suggesting family-friendly places to go with our daughter and even giving us a tour of the hotel grounds and rooms. When there was an issue with our room, they quickly changed us to another and immediately tended to the problem. The food was fantastic (especially the breakfast) and everything was beautiful and phenomenal! They even had a children's area with swings. Highly recommended.


    Anais P, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear TheEarthWarrior, It's a pleasure to read such a wonderful comment on your stay with us! First of all, we thank you for choosing the El Embajador, a Royal Hideaway Hotel for your stay. We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. We are at your complete disposal for anything you may need and we hope to see you soon back with us. Best Regards, Anais G. Peron Guest Experience Manager

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