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Interiores del hotel Occidental Hotel El Embajador
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map

Map and location

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 377 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

81% Complete

307

Very good

11% Complete

43

Average

3% Complete

14

Poor

1% Complete

5

Very poor

2% Complete

8

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    Round Indicators
    PeterJA_11 Rutherford, New Jersey. 07/11/2019 Family

    “Private Sanctuary in the Capital ”

    A private hotel located in the Capital.Excellent location to get around the city. Rooms, service and staff are excellent. Restaurants, bars and pool is outstanding. Royal suites and ambassador floors are exceptional. The staff is friendly, helpful and very accommodating. One person stands out a Ms. Carolina Fernandez at the 8th floor Royal and Ambassador reception desk.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr. PeterJA_11, We greatly appreciate your comments and the time spent sharing your experience during your stay at El Embajador, a Royal Hideaway Hotel. We are pleased to know that we have met your expectations and we are filled with joy knowing that the staff offered 5-star hospitality, as they always care about the well-being of our clients. Each of us strives to meet their needs and ensure that they receive the best treatment, so we are proud that it was exactly what was offered. We are at your complete disposal and we hope to see you soon, Sincerely, Patricia Santana Guest Experience Manager

    Round Indicators
    tonyrico2019 07/11/2019 Business

    “Recent visit to the Dominican Republic”

    Overall great hotel; wonderful / comfortable room. Overall service was good. Grounds were very well kept, restaurant was good but crowed in the morning for breakfast. Only point was lack of shampoo on second night of the stay.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr. Rico, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway Hotel, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. Regarding the shampoo replacement incident on the second night, we are deeply sorry. These cases do not usually happen and we are sorry that you were the one who had to live the experience. Of course, we are at your service for what you need and remember that our greatest interest is to regain your trust in us; we ask you to grant us that opportunity. The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. We remain at your disposal. Best regards, Patricia Santana Guest Experience Manager

    Round Indicators
    gamerholic 07/09/2019 Couples

    “My new place to stay when visiting Santo Domingo.”

    Staff was super friendly and helpful giving tips on where to go on the area. The hotel is modern, elegant and beautiful!! Was really pleased. Everything from this hotel screams upscale but the treatment and friendliness from the staff make you feel right at home; I came across the hotel due to unexpected circumstances and needed a hotel ASAP - it was a pleasant surprise!

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear gamerholic, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    Round Indicators
    frinedships Providenciales. 06/27/2019 Couples

    “Excellence service”

    This hotel is really first class..every employee I come across was friendly and helpful.. They treat u like family.. The food was first class..I stay at the Royal level...wow...the service at the Royal level ::Absolutely top notch::I give room service 100%::overall service 100%::service at the Royal level was 100%::front Desk staff was really professional..they always willing to help especially Katherine who works at the Royal level desk. ..I love my room so much I did not want to leave:: the bed was so comfortable:: me and my girlfriend enjoyed our stay so much we are planning our next visit and we will recommend this beautiful hotel to all our family and friends::the entire staff was amazing::all the staff at the Royal !level restaurant was amazing .....really clean hotel 100%:::

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Frinedships, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    Round Indicators
    268hectorp Boston, Massachusetts. 06/11/2019 Couples

    “Like a Good Wine, Better With Time”

    In service for over 50 years has being featured in several movies this magnificent hotel just had a renovation and the rooms are cozy and beautiful, service outstanding and food to the expectations. I do highly recommend El Embajador for a long or short stay.

    AnaisgPeron, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr. 268hectorp, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway Hotel, and that this review is so detailed and positive that took our breath away! It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We are happy to know the details of your stay with us, and knowing that we exceed your expectations fills us with joy. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards,

    EVALUATION

    Round Indicators

    • july 11 2019
    • Rutherford, New Jersey
    • Family

    PeterJA_11

    “Private Sanctuary in the Capital ”


    A private hotel located in the Capital.Excellent location to get around the city. Rooms, service and staff are excellent. Restaurants, bars and pool is outstanding. Royal suites and ambassador floors are exceptional. The staff is friendly, helpful and very accommodating. One person stands out a Ms. Carolina Fernandez at the 8th floor Royal and Ambassador reception desk.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr. PeterJA_11, We greatly appreciate your comments and the time spent sharing your experience during your stay at El Embajador, a Royal Hideaway Hotel. We are pleased to know that we have met your expectations and we are filled with joy knowing that the staff offered 5-star hospitality, as they always care about the well-being of our clients. Each of us strives to meet their needs and ensure that they receive the best treatment, so we are proud that it was exactly what was offered. We are at your complete disposal and we hope to see you soon, Sincerely, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 11 2019
    • Business

    tonyrico2019

    “Recent visit to the Dominican Republic”


    Overall great hotel; wonderful / comfortable room. Overall service was good. Grounds were very well kept, restaurant was good but crowed in the morning for breakfast. Only point was lack of shampoo on second night of the stay.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr. Rico, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway Hotel, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. Regarding the shampoo replacement incident on the second night, we are deeply sorry. These cases do not usually happen and we are sorry that you were the one who had to live the experience. Of course, we are at your service for what you need and remember that our greatest interest is to regain your trust in us; we ask you to grant us that opportunity. The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. We remain at your disposal. Best regards, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 9 2019
    • Couples

    gamerholic

    “My new place to stay when visiting Santo Domingo.”


    Staff was super friendly and helpful giving tips on where to go on the area. The hotel is modern, elegant and beautiful!! Was really pleased. Everything from this hotel screams upscale but the treatment and friendliness from the staff make you feel right at home; I came across the hotel due to unexpected circumstances and needed a hotel ASAP - it was a pleasant surprise!


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear gamerholic, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 27 2019
    • Providenciales
    • Couples

    frinedships

    “Excellence service”


    This hotel is really first class..every employee I come across was friendly and helpful.. They treat u like family.. The food was first class..I stay at the Royal level...wow...the service at the Royal level ::Absolutely top notch::I give room service 100%::overall service 100%::service at the Royal level was 100%::front Desk staff was really professional..they always willing to help especially Katherine who works at the Royal level desk. ..I love my room so much I did not want to leave:: the bed was so comfortable:: me and my girlfriend enjoyed our stay so much we are planning our next visit and we will recommend this beautiful hotel to all our family and friends::the entire staff was amazing::all the staff at the Royal !level restaurant was amazing .....really clean hotel 100%:::


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Frinedships, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 11 2019
    • Boston, Massachusetts
    • Couples

    268hectorp

    “Like a Good Wine, Better With Time”


    In service for over 50 years has being featured in several movies this magnificent hotel just had a renovation and the rooms are cozy and beautiful, service outstanding and food to the expectations. I do highly recommend El Embajador for a long or short stay.


    AnaisgPeron, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr. 268hectorp, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway Hotel, and that this review is so detailed and positive that took our breath away! It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We are happy to know the details of your stay with us, and knowing that we exceed your expectations fills us with joy. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards,

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