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Interiores del hotel Occidental Hotel El Embajador
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map

Map and location

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 523 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

82% Complete

433

Very good

10% Complete

56

Average

3% Complete

16

Poor

1% Complete

8

Very poor

1% Complete

10

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    Round Indicators
    JBSSD Santo Domingo, Dominican Republic. 12/06/2019

    “El Emajador Hotel Santo Domingo”

    Great and beautiful hotel, great location in Santo Domingo and professional service, We are there for Indonesian exhibition for two days. it was beautiful experience and very happy with their service.

    JuliannySanchez, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear JBSSD. Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel, we are delighted to read that we were able to match your expectations. Thank you for choosing us for your stay, we hope to have the opportunity to serve you again in the future. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Julianny Sánchez Bibieca Guest Experience Manager

    Round Indicators
    Antonietta T 12/04/2019

    “Stayed there about 5 days”

    Excellent service. Beautiful rooms , king size beds and very spacious bathroom. Swimming pool in a good position The only thin I didn’t like was the air conditioning, too cold for me. Be careful with “mosquitoes “!

    JuliannySanchez, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mrs. Antonietta T. Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel, we are delighted to read that we were able to match your expectations and that you felt so comfortable with the treatment that every day each of us strives to give to our customers. We thank you for taking the time to share your experience with us, as your comments are essential for our constant improvement. We are at your complete disposal. Best regards, Julianny Sánchez Bibieca Guest Experience Manager

    Round Indicators
    VeloMoreno 11/28/2019 Couples

    “7 days get away”

    Alfredo Santana was so hospitable, me and my husband was so grateful for his amazing service. He went above and beyond to make sure we was comfortable. Thank you, blessings on this journey @EL Embajador

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Ms. Moreno, What a pleasure to read your review! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Melissa Acevedo Guest Experience Manager

    Round Indicators
    Abcta 11/24/2019 Business

    “Great 5-star hotel in Santo Domingo!”

    A great hotel, elegant, big and simple at the same time. Reasonable pricing given amenities and standards as well as comparable or even less 5-star hotels. Spacious neat rooms, like the picture or better! Beautiful and kinda lively lobby during the day. What more can you ask for?

    PatriciaSantana2019, Director de Relaciones con Clientes at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Abcta, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Melissa Acevedo Guest Experience Manager

    Round Indicators
    381tedm 11/19/2019 Business

    “Restaurant Los Porches”

    It was an excellent service and the supervisor Aneuris Perez is on top of it. He knows how to manage the clients and he always available with the best smile to serve us. Congratulations to Embajador to have a Supervisor like Aneuris.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr 381tedm, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • december 6 2019
    • Santo Domingo, Dominican Republic

    JBSSD

    “El Emajador Hotel Santo Domingo”


    Great and beautiful hotel, great location in Santo Domingo and professional service, We are there for Indonesian exhibition for two days. it was beautiful experience and very happy with their service.


    JuliannySanchez, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear JBSSD. Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel, we are delighted to read that we were able to match your expectations. Thank you for choosing us for your stay, we hope to have the opportunity to serve you again in the future. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Julianny Sánchez Bibieca Guest Experience Manager

    EVALUATION

    Round Indicators

    • december 4 2019

    Antonietta T

    “Stayed there about 5 days”


    Excellent service. Beautiful rooms , king size beds and very spacious bathroom. Swimming pool in a good position The only thin I didn’t like was the air conditioning, too cold for me. Be careful with “mosquitoes “!


    JuliannySanchez, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mrs. Antonietta T. Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel, we are delighted to read that we were able to match your expectations and that you felt so comfortable with the treatment that every day each of us strives to give to our customers. We thank you for taking the time to share your experience with us, as your comments are essential for our constant improvement. We are at your complete disposal. Best regards, Julianny Sánchez Bibieca Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 28 2019
    • Couples

    VeloMoreno

    “7 days get away”


    Alfredo Santana was so hospitable, me and my husband was so grateful for his amazing service. He went above and beyond to make sure we was comfortable. Thank you, blessings on this journey @EL Embajador


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Ms. Moreno, What a pleasure to read your review! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Melissa Acevedo Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 24 2019
    • Business

    Abcta

    “Great 5-star hotel in Santo Domingo!”


    A great hotel, elegant, big and simple at the same time. Reasonable pricing given amenities and standards as well as comparable or even less 5-star hotels. Spacious neat rooms, like the picture or better! Beautiful and kinda lively lobby during the day. What more can you ask for?


    PatriciaSantana2019, Director de Relaciones con Clientes at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Abcta, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Melissa Acevedo Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 19 2019
    • Business

    381tedm

    “Restaurant Los Porches”


    It was an excellent service and the supervisor Aneuris Perez is on top of it. He knows how to manage the clients and he always available with the best smile to serve us. Congratulations to Embajador to have a Supervisor like Aneuris.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr 381tedm, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

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