Бассейн отеля Barceló Cuernavaca

Occidental Cuernavaca

Texto: 31018 Расположен рядом с историческим центром и памятником Куэрнавака. Идеально подходит для деловых встреч. Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 3.5 out of 5 based on 186 ratings. 186 user reviews.
Occidental Cuernavaca reviewed by raul s on . Nice hotel. This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a... Rating: 4
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Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Places of Interest

100 км Международный аэропорт им. Бенито Хуареса, Мехико

80 км Федеральный округ

40 км Тепостлан (археологическая зона)

35 км Шочикалько (археологическая зона)

Premios y Reconocimientos Prizes and awards

Отзывы клиентов

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Occidental Cuernavaca

4.0/5 Round Indicators
| 230 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


ОЦЕНКА ПО МНЕНИЮ ПУТЕШЕСТВЕННИКОВ

Великолепно

31% Complete

72

Очень хорошо

39% Complete

91

Достаточно хорошо

16% Complete

37

Плохо

7% Complete

18

Очень плохо

5% Complete

12

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    Round Indicators
    evagromm710 Уэст-Сакраменто, Калифорния. 05/08/2017 Путешествие в одиночку

    “Great place”

    Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.

    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
     Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Gerardo Caligari Director General Occidental Cuernavaca

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    moytriana Мехико, Мексика. 03/28/2017 Бизнес

    “OVERBOOKED NIGHTMARE”

    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .

    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
     Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

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    vandormoni Дублин, Ирландия. 03/15/2017 Семья

    “Couple and 2.5year old ”

    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.

    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    Round Indicators
    raul s 02/05/2017 Семья

    “Nice hotel. ”

    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.

    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
     Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    Round Indicators
    Tony H 11/03/2016 Бизнес

    “Hotel ok, restaurant mwha”

    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better

    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
     Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    ОЦЕНКА

    Round Indicators

    • май 8 2017
    • Уэст-Сакраменто, Калифорния
    • Путешествие в одиночку

    evagromm710

    “Great place”


    Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.


    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
    Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Gerardo Caligari Director General Occidental Cuernavaca

    ОЦЕНКА

    Round Indicators

    • март 28 2017
    • Мехико, Мексика
    • Бизнес

    moytriana

    “OVERBOOKED NIGHTMARE”


    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .


    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
    Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    ОЦЕНКА

    Round Indicators

    • март 15 2017
    • Дублин, Ирландия
    • Семья

    vandormoni

    “Couple and 2.5year old ”


    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.


    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    ОЦЕНКА

    Round Indicators

    • февраль 5 2017
    • Семья

    raul s

    “Nice hotel. ”


    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.


    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
    Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    ОЦЕНКА

    Round Indicators

    • ноябрь 3 2016
    • Бизнес

    Tony H

    “Hotel ok, restaurant mwha”


    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better


    Marco G, Subdirector в Occidental Cuernavaca, ответил(а) на этот отзыв
    Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

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