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Allegro Palma Real hotel swimming pool
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Map and location

Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Juan Gualberto Gómez International Airport in Varadero

4 km Varadero Golf Course

0 km Varadero

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Allegro Palma Real

3.0/5 Round Indicators
| 3230 تعليقات النزلاء

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    Evelyn021 مونتريال, كندا. 10/14/2019 زوجان

    “Allegro Palma Real Worse Hotel In Varadero”

    First of all I just want to make sure people understand that I'm not a complainer, I've in Cuba 4 Times and I Can say that I Love this country, my first 3 trips there were amazing with family and friends one time was for my brother's wedding in Cayo Coco it was amazing. However this time we went to Varadero with my Husband.. worse service ever, people were really rude I got yelled because I was for a glass of water to one of the waiter but because I was not setting on his side que told me to go ask somebody else. The room was disgusting very dirty, my Towell my " new towell" has some spot of dry blood, it took 4 days for them to give me a new one event tho I kept on going to the lobby to ask for a new one .. so had to use a small one for 4 days until I got frustrated the cleaning lady gave me one. At the restaurant the food had (animal hair) the smell of garbage every where on the restaurant, The bar at the lobby had only two drinks Beer and one drink mix of orange juice and Rum, nothing else for 7 days I can't believe you're in a all inclusive and they don't have Pina colada or mojito at least! The restaurant that the have a the beach they tell you that you have to wait because they don't know if there's good coming for the day or not .. and when they have it's like a dry chicken old from I don't know how many days ... Same for the drinks same two drinks for 7 days .. you want a Pina colada there's a guys selling them at the beach. If you have any problems at the reception they tell you they can't do anything for you and if your internet doesn't work it's not their problem it's your Phone that doesn't work .. so you lost one hours trying to get to the wifi and you need to buy a new one because they won't do anything to help you with that. The pool didn't have any treatment for 7 days so instead do being blue it was green water .. we only found out the last day. My husband and I had to go out every night to eat at the local restaurant which are really good :) The Beatles Bar it's amazing too :) All this to say please don't go to this place I can't believe that Air Transat and Air Canada sent people there such a shameful place.

    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
     Hola!! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our allegro Palma Real hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Services

    Round Indicators
    Jdmatt2019 10/10/2019 عطلة مع الأصدقاء

    “Decent hotel, lacking some entertainment”

    It's a great hotel. However ever since our last visit, a lot has changed. I was there in October of 2018 and it was great. Entertainment was also great where we had the option to go to the club at night. Now that same club is closed. There is zero entertainment left for the night time. Speaking with many returning customers at the resort and they all had the same expression. The younger crowd needs something to do at night and not just hang out at the lobby... Management needs to look into this matter and find a solution. Especially for the younger, returning customers who would like some entertainment at night. This resort depends on returning customers, if they stop returning then it's bad for business.

    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
     Hola!! In allegro Palma Real we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Guest Services

    Round Indicators
    Ron P مانشستر, المملكة المتحدة. 10/09/2019

    “Nice staff, but the hotel is awful.”

    This is easily my worst holiday experience. The hotel needs investment - plenty of it. Our first room was so bad my wife cried. We had to spend one night in it with noTV. We'd booked a double room and didn't get it - apparently they only have two such rooms. The air conditioning could not be altered and we shivered at night. The food lacked flavour and was over-cooked. The 'Mojito' bar didn't serve the drink! The staff were really good though and the service in the restaurant could not be faulted. We had 2 excellent waitresses so they can be exempted from this review! 12 years ago we went to Southern Cuba and had a great time, so we were completely taken by surprise. The hotel even ran out of beer - twice. Soft drinks in the restaurant only lasted for about one day per week. Bars that should have been open began to close, even the one by the remaining pool (they had two, but only one had water in it). I'm glad I went to old Havana though.... I wanted to have a good time but it was just impossible.

    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
     Hola!! We were very disappointed to read your experience during your stay in our allegro Palma Real hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Guest Services

    Round Indicators
    Ray L ‪Sylvan Lake‬, كندا. 10/08/2019

    “Third time here , will be back !!!”

    I love this hotel! Food , not so good. Great service more then makes up for it. From the time my Wife and me walked in we were treated very well. The place may not be ideal, but my wife and i are both 30 yr plus hospitality workers , and we love it here, Cant say enough about the staff, Thanks

    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
     Hola!! We first would like to thank you for making our allegro Palma Real your preferred choice for your holidays in Varadero , it is always a pleasure to welcome back our most loyal guests year after year. Guest Services

    Round Indicators
    judithvanvelden 10/01/2019 زوجان

    “WORST of the worst”

    Worst hotel we have ever been to! The food is horrendous, or they ran out of everything.. a lot of stuff gets stolen (towels, purses etc), the staff is reluctant to help and the hotel is overall badly maintained.. So happy we could leave within 24 hours.. Please give yourself a break and don't go here!

    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
     Hola!! Although we sincerely regret reading that your stay at our allegro Palma Real fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Guest Services

    تقييم

    Round Indicators

    • أكتوبر 14 2019
    • مونتريال, كندا
    • زوجان

    Evelyn021

    “Allegro Palma Real Worse Hotel In Varadero”


    First of all I just want to make sure people understand that I'm not a complainer, I've in Cuba 4 Times and I Can say that I Love this country, my first 3 trips there were amazing with family and friends one time was for my brother's wedding in Cayo Coco it was amazing. However this time we went to Varadero with my Husband.. worse service ever, people were really rude I got yelled because I was for a glass of water to one of the waiter but because I was not setting on his side que told me to go ask somebody else. The room was disgusting very dirty, my Towell my " new towell" has some spot of dry blood, it took 4 days for them to give me a new one event tho I kept on going to the lobby to ask for a new one .. so had to use a small one for 4 days until I got frustrated the cleaning lady gave me one. At the restaurant the food had (animal hair) the smell of garbage every where on the restaurant, The bar at the lobby had only two drinks Beer and one drink mix of orange juice and Rum, nothing else for 7 days I can't believe you're in a all inclusive and they don't have Pina colada or mojito at least! The restaurant that the have a the beach they tell you that you have to wait because they don't know if there's good coming for the day or not .. and when they have it's like a dry chicken old from I don't know how many days ... Same for the drinks same two drinks for 7 days .. you want a Pina colada there's a guys selling them at the beach. If you have any problems at the reception they tell you they can't do anything for you and if your internet doesn't work it's not their problem it's your Phone that doesn't work .. so you lost one hours trying to get to the wifi and you need to buy a new one because they won't do anything to help you with that. The pool didn't have any treatment for 7 days so instead do being blue it was green water .. we only found out the last day. My husband and I had to go out every night to eat at the local restaurant which are really good :) The Beatles Bar it's amazing too :) All this to say please don't go to this place I can't believe that Air Transat and Air Canada sent people there such a shameful place.


    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
    Hola!! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our allegro Palma Real hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Services

    تقييم

    Round Indicators

    • أكتوبر 10 2019
    • عطلة مع الأصدقاء

    Jdmatt2019

    “Decent hotel, lacking some entertainment”


    It's a great hotel. However ever since our last visit, a lot has changed. I was there in October of 2018 and it was great. Entertainment was also great where we had the option to go to the club at night. Now that same club is closed. There is zero entertainment left for the night time. Speaking with many returning customers at the resort and they all had the same expression. The younger crowd needs something to do at night and not just hang out at the lobby... Management needs to look into this matter and find a solution. Especially for the younger, returning customers who would like some entertainment at night. This resort depends on returning customers, if they stop returning then it's bad for business.


    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
    Hola!! In allegro Palma Real we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Guest Services

    تقييم

    Round Indicators

    • أكتوبر 9 2019
    • مانشستر, المملكة المتحدة

    Ron P

    “Nice staff, but the hotel is awful.”


    This is easily my worst holiday experience. The hotel needs investment - plenty of it. Our first room was so bad my wife cried. We had to spend one night in it with noTV. We'd booked a double room and didn't get it - apparently they only have two such rooms. The air conditioning could not be altered and we shivered at night. The food lacked flavour and was over-cooked. The 'Mojito' bar didn't serve the drink! The staff were really good though and the service in the restaurant could not be faulted. We had 2 excellent waitresses so they can be exempted from this review! 12 years ago we went to Southern Cuba and had a great time, so we were completely taken by surprise. The hotel even ran out of beer - twice. Soft drinks in the restaurant only lasted for about one day per week. Bars that should have been open began to close, even the one by the remaining pool (they had two, but only one had water in it). I'm glad I went to old Havana though.... I wanted to have a good time but it was just impossible.


    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
    Hola!! We were very disappointed to read your experience during your stay in our allegro Palma Real hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Guest Services

    تقييم

    Round Indicators

    • أكتوبر 8 2019
    • ‪Sylvan Lake‬, كندا

    Ray L

    “Third time here , will be back !!!”


    I love this hotel! Food , not so good. Great service more then makes up for it. From the time my Wife and me walked in we were treated very well. The place may not be ideal, but my wife and i are both 30 yr plus hospitality workers , and we love it here, Cant say enough about the staff, Thanks


    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
    Hola!! We first would like to thank you for making our allegro Palma Real your preferred choice for your holidays in Varadero , it is always a pleasure to welcome back our most loyal guests year after year. Guest Services

    تقييم

    Round Indicators

    • أكتوبر 1 2019
    • زوجان

    judithvanvelden

    “WORST of the worst”


    Worst hotel we have ever been to! The food is horrendous, or they ran out of everything.. a lot of stuff gets stolen (towels, purses etc), the staff is reluctant to help and the hotel is overall badly maintained.. So happy we could leave within 24 hours.. Please give yourself a break and don't go here!


    استجاب BarceloSmAb, Gerente في ‪Allegro Palma Real‬, لهذا التعليق
    Hola!! Although we sincerely regret reading that your stay at our allegro Palma Real fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Guest Services

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    الخصم لا يشمل الإضافات و/أو الخدمات الإضافية و لا أسعار آخر الغرف الشاغرة. يسمح بقبول رمز خصم واحد للحجز الواحد، ويصبح صالحًا فقط أثناء إجراء الحجز.** 

    سيكون الحد الأقصى من مبلغ الخصم المتراكم بنسبة 20% على السعر وسيكون ممكنًا الجمع بين كود خصم وخصم خاص*** ( خصومات على الحجز متعدد الغرف، وكبار السن، والمقيمين، وجيل الألفية، وعائلة كبيرة العدد، إلخ.) والخصم للعملاء المشتركين في برنامج my Barceló. 

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    *** عند الوصول سيطالب الفندق بالاطلاع على الوثائق الثبوتية الرسمية والجارية ليتحقق من استيفاء شروط رموز الخصم والخصومات الخاصة. في حالة عدم توافر الوثائق الصحيحة أو عدم استيفاء الشروط، يحتفظ الفندق بحق استقطاع قيمة الخصم الذي تم اقتطاعه أثناء الحجز الأصلي.

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