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Facade of the Barceló Mexico Reforma hotel
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map

Map and location

Paseo de la Reforma, 1   06030 Ciudad de México , Col. Tabacalera    


Places of Interest

12.7 km Mexico City International Airport (MEX)

3.4 km Zócalo – Plaza of the Constitution

6.5 km Soumaya Museum

3.6 km Cathedral

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Barceló México Reforma

4.5/5 Round Indicators
| 2059 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

57% Complete

1182

جيد جدًا

25% Complete

516

مُرضي

8% Complete

177

سيئ

4% Complete

88

سيئ جدًا¡

4% Complete

99

التصفية حسب:

ترتيب حسب

    Round Indicators
    Inspiration300266 07/13/2019 الأعمال

    “Great hotel great staff Great management”

    The hotel is 5 stars in my opinion. The statff is very well trained and the managers are problem solvers. rooms are well kept and confortable. I had problem with a cancellation of a reservation I made and Manager Erick B was able to the decent thing under the circumstances. HIGHLY RECOMMED

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear Inspiration300266, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló México Reforma was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    Round Indicators
    rafamucino 07/10/2019 العائلة

    “Almost great but not quite!”

    My family and I stayed there three nights. Our room had a connect door to the room next door and unfortunately the sound carried quite easily. To make things worse, we had a very sexually active couple staying there and for two of three nights it was impossible to sleep. UGH!!! The hotel offered another room or lesser value with yet another connecting door which didn't help matters. If you stay here, make sure you get a room without a connecting door. Everything else was great and service and staff were very friendly.

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear rafamucino, We are very dismayed to read your comments about the service you have received during your stay at our hotel, especially since your comments do not reflect the usual standard of service we strive to ensure our guests. We as a company always try to make our guests' satisfaction the best, in the case of the noisy guests next to their room we deeply regret the incident, However, although we try to ensure that all our guests have the most appropriate behavior, this no longer It depends directly on the hotel, you can be sure that your opinion will be shared with our heads of departments to inform them about it and act accordingly. We are aware that, unfortunately, a pardon will not change the outcome of your experience on this occasion, although we ask you, please, to accept our most sincere apologies. Ena Navarro Quality and Service

    Round Indicators
    Iamwendye كاليفورنيا. 07/09/2019 زوجان

    “Average”

    The hotel is average. The lobby is beautiful. On the weekends, they had someone playing the piano and violin. The concierge is helpful and friendly. The rooms are ordinary. They are nothing special, however; they are clean. I would say that my biggest annoyance was housekeeping and the front desk girl that checked me out. Housekeeping knocked our door at 8:30am just to say good morning. Checkout time is at noon. I would have loved to sleep in. The front desk girl who checked me out was friendly at first but when I asked her for a receipt since I needed to be refunded by my company, she rolled her eyes and her attitude changed with us. I gave her a smile but I honestly just wanted to ask her what her problem was and why she was working customer service if she didn't want to deal with people.

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear Ms. Wendy E, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Ena Navarro Quality and Service

    Round Indicators
    NYCSOTO بروكلين, نيويورك. 07/09/2019 عطلة مع الأصدقاء

    “Excellent stay at an excellent hotel! ”

    When I first arrived at the hotel, the hotel looked even better than the pictures I saw online. The elevator is fast and efficient, when I got to my room I was thirsty and to my surprise the mini fridge had waters! I was very grateful for that, and how they give complimentary water bottles everyday. Breakfast could have been better because the eggs were undercooked and the pancakes were a little too chewy. Dinner on the other hand was splendid! Room service was impeccable as well. The Sonora grill had good service, although the food on the other hand could have been better. I had the fettuccini with asparagus, and it upset my stomach. I don’t know if it was just me or the food, but their lentil soup was tasty. Overall the stay was amazing and I will be coming back whenever I’m in the gorgeous Cuidad de Mexico!

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear NYCSOTO, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We will be reviewing the details with the corrisponding areas. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    Round Indicators
    gustavoanddalilap 07/03/2019 العائلة

    “Wifes first visit”

    Excellent Hotel and accommodations, so close to everything.. walking distance to lots of restaurants incluiding the one in the hotel Sonora Grill, highly recommend to eat there.. the rooms are perfect get a city view room..

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear gustavoanddalilap, We thank you for choosing Barceló México Reforma and for shearing your wonderful comments.We pleased that you had a fantastic stay with us. It is wonderful to hear that you appreciated all the facilities of the hotel. Looking forward to welcoming you back at our address very soon! Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • يوليو 13 2019
    • الأعمال

    Inspiration300266

    “Great hotel great staff Great management”


    The hotel is 5 stars in my opinion. The statff is very well trained and the managers are problem solvers. rooms are well kept and confortable. I had problem with a cancellation of a reservation I made and Manager Erick B was able to the decent thing under the circumstances. HIGHLY RECOMMED


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear Inspiration300266, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló México Reforma was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • يوليو 10 2019
    • العائلة

    rafamucino

    “Almost great but not quite!”


    My family and I stayed there three nights. Our room had a connect door to the room next door and unfortunately the sound carried quite easily. To make things worse, we had a very sexually active couple staying there and for two of three nights it was impossible to sleep. UGH!!! The hotel offered another room or lesser value with yet another connecting door which didn't help matters. If you stay here, make sure you get a room without a connecting door. Everything else was great and service and staff were very friendly.


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear rafamucino, We are very dismayed to read your comments about the service you have received during your stay at our hotel, especially since your comments do not reflect the usual standard of service we strive to ensure our guests. We as a company always try to make our guests' satisfaction the best, in the case of the noisy guests next to their room we deeply regret the incident, However, although we try to ensure that all our guests have the most appropriate behavior, this no longer It depends directly on the hotel, you can be sure that your opinion will be shared with our heads of departments to inform them about it and act accordingly. We are aware that, unfortunately, a pardon will not change the outcome of your experience on this occasion, although we ask you, please, to accept our most sincere apologies. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • يوليو 9 2019
    • كاليفورنيا
    • زوجان

    Iamwendye

    “Average”


    The hotel is average. The lobby is beautiful. On the weekends, they had someone playing the piano and violin. The concierge is helpful and friendly. The rooms are ordinary. They are nothing special, however; they are clean. I would say that my biggest annoyance was housekeeping and the front desk girl that checked me out. Housekeeping knocked our door at 8:30am just to say good morning. Checkout time is at noon. I would have loved to sleep in. The front desk girl who checked me out was friendly at first but when I asked her for a receipt since I needed to be refunded by my company, she rolled her eyes and her attitude changed with us. I gave her a smile but I honestly just wanted to ask her what her problem was and why she was working customer service if she didn't want to deal with people.


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear Ms. Wendy E, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • يوليو 9 2019
    • بروكلين, نيويورك
    • عطلة مع الأصدقاء

    NYCSOTO

    “Excellent stay at an excellent hotel! ”


    When I first arrived at the hotel, the hotel looked even better than the pictures I saw online. The elevator is fast and efficient, when I got to my room I was thirsty and to my surprise the mini fridge had waters! I was very grateful for that, and how they give complimentary water bottles everyday. Breakfast could have been better because the eggs were undercooked and the pancakes were a little too chewy. Dinner on the other hand was splendid! Room service was impeccable as well. The Sonora grill had good service, although the food on the other hand could have been better. I had the fettuccini with asparagus, and it upset my stomach. I don’t know if it was just me or the food, but their lentil soup was tasty. Overall the stay was amazing and I will be coming back whenever I’m in the gorgeous Cuidad de Mexico!


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear NYCSOTO, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We will be reviewing the details with the corrisponding areas. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • يوليو 3 2019
    • العائلة

    gustavoanddalilap

    “Wifes first visit”


    Excellent Hotel and accommodations, so close to everything.. walking distance to lots of restaurants incluiding the one in the hotel Sonora Grill, highly recommend to eat there.. the rooms are perfect get a city view room..


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear gustavoanddalilap, We thank you for choosing Barceló México Reforma and for shearing your wonderful comments.We pleased that you had a fantastic stay with us. It is wonderful to hear that you appreciated all the facilities of the hotel. Looking forward to welcoming you back at our address very soon! Ena Navarro Quality and Service

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