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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

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Prizes and awards

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6076 تعليقات النزلاء

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    Round Indicators
    987654321up مدريد, إسبانيا. 05/17/2019 العائلة

    “Excellent choice for family stays”

    We stayed at Barcelo Vallarta during a family trip and the resort indeed exceeded our expectations. The staff was very polite, the facilities well-kept, and the programs offered plenty of entertainment for everybody. The quality of the food was very high as well. A highly recommended place.

    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
     Dear Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to exceed your holiday expectations. Thank you for mentioning the aspects that stood out during your stay as the attentiveness of our staff, the quality of our cuisine and day entertainment. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Barceló Puerto Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Passport58440620899 ‪Norman‬, ‪Oklahoma‬. 05/17/2019 عطلة مع الأصدقاء

    “Not a great place for 30 somethings without kids”

    I was part of a 6-person group, wherein 4 of us got premium rooms on the 5th floor with amazing views of the ocean. Rooms were huge and the cleaning staff did a great job everyday. The premium lounge offered mostly anything you could want as far as drinks go, and you are able to go down and grab what you want, whenever. However, that is where the positives end. This being the first time in Puerto Vallarta for most in our group, we all agreed we would take this as a learning experience and do things differently next time. We realized that this was the last hotel in the long chain of hotels, we but we underestimated just how far away from town it was. PV has only one main highway with a ton of speed bumps so while there is not much traffic, they slow down to almost a complete stop to go over the bumps. So while catching the Uber or taxi is easy, it took up to 30 minutes one way to get to the "romantic district" or Playa Los Muertos. The ride from the airport took 45-60 minutes. At the shoreline there are some umbrellas and chairs but no wait staff so if you'd like to get drinks and lay out at the beach, you have to walk back and forth which gets old, quick. The sand is very pebbly & rough and has a steep drop-off, so it isn't as comfortable to swim as other areas. The heated swimming pool area looks nice and there were plenty of chairs, but they end up feeling like bath water. After laying in the blazing sun for a while, they are not refreshing. The swim-up bar is OK, but big groups of drunk adults tend to congregate there so it can take a minute to find a spot to order. There are always a lot of people smoking in the pool area which is a huge turn off. The most off-putting thing was the food though. We did not make reservations for dinner so we only ate at the buffet when we weren't in town. The breakfast was OK but the dinner was almost not edible. It was all weird mystery meat type stuff and seemed to be sitting out for a long time. None of us got sick but everyone was afraid to really eat as much as we would have liked. The snacks in the premium lounge were just as bad. Upon check-in, we got some mixed messages about a few things even though we had a fluent Spanish speaker in our group. The people at the security gate were horrible. They never once understood our names or room numbers even though we spoke perfect Spanish and English so getting in an out was a hassle every time. They need to work on communication between staff.

    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
     Dear Guest, Thank you for sharing a review of Barceló Puerto Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Once again, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    carter f 05/17/2019 عطلة مع الأصدقاء

    “Disappointing”

    Every time I have gone to a resort on either coast of Mexico, the service has been excellent. The food has always been decent - not great - and the grounds have been immaculate. Most times check-in has been tedious, but very informative. Barcelo, however, was lacking in all aspects. I understand that this is a cheaper resort so I tried to curb my expectations prior to visiting. We started our stay with a gate guard who would not let us through. We were delayed one day so our name was not on the guest list. After calling the front desk, he was still at a loss. It took us approximately 10 minutes to get access to the resort. Once through, the front desk receptionist was hurried and gave little detail to where our room was and what amenities were provided. We were through in under 5 minutes, unsure where we could eat, what services were provided, and where our room was located. The food was horrible. Children were seen coughing directly on the buffet. We were a little hesitant to eat the food because it was cold and rarely changed. Our room was serviced once in our 4-night stay. We were granted VIP access from our travel broker - when I showed the concierge they had me forward the email. Nothing ever came of it... My advice: Spend more money and stay somewhere closer to town.

    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
     Dear Carter, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. On the other hand, we were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We also regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. Thank you again for your visit and your feedback, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    jayoregon2018 بورتلاند, ‪Oregon‬. 05/16/2019 العائلة

    “Great Hotel Wonderful Staff”

    Stayed at this hotel twice and both times LOVED it. Before I forget I must mention that Adelina Romero made this trip worth every penny. She has her desk right next to the lobby. She helped us with local transportation and all the fun trips/ shows. She made sure to provide all the information we needed very clearly. We purchased a few day trips from her. The best part was that I always saw her with a big smile and always willing to help. It showed that she really loves her job. Whoever is her boss..Just know that she is an asset to your hotel..PLEASE GIVE HER A RAISE..she deserves it. The hotel was nice, rooms were big enough, easy beach access, nice pools, great staff at the restaurants. The only problem was that the wifi didn't work that well in our room, it was fine in the lobby and near the pool. Evening entertainment was weak and could improve but it was still fun. Overall it was all wonderful. No major issues.

    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Barceló Puerto Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to read we met your expectations. Thank you for your lovely comments regarding the service you received from Adelina, we will make sure to share your kind words as we know it will mean a great deal to her. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    torremar2005 ‪Modesto‬, كاليفورنيا. 05/16/2019 العائلة

    “Vacation”

    Our stay was pleasant and the staff very helpful. Special thanks to Adelina Romero and Lucy Carrillo for arranging our tours. I definitely recommend this hotel. We will be staying here again. Our vacation was enjoyable.

    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
     Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Puerto Vallarta hotel and we thank you for your kind recommendation to TripAdvisor’s readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Barceló Puerto Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    تقييم

    Round Indicators

    • مايو 17 2019
    • مدريد, إسبانيا
    • العائلة

    987654321up

    “Excellent choice for family stays”


    We stayed at Barcelo Vallarta during a family trip and the resort indeed exceeded our expectations. The staff was very polite, the facilities well-kept, and the programs offered plenty of entertainment for everybody. The quality of the food was very high as well. A highly recommended place.


    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
    Dear Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to exceed your holiday expectations. Thank you for mentioning the aspects that stood out during your stay as the attentiveness of our staff, the quality of our cuisine and day entertainment. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Barceló Puerto Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    تقييم

    Round Indicators

    • مايو 17 2019
    • ‪Norman‬, ‪Oklahoma‬
    • عطلة مع الأصدقاء

    Passport58440620899

    “Not a great place for 30 somethings without kids”


    I was part of a 6-person group, wherein 4 of us got premium rooms on the 5th floor with amazing views of the ocean. Rooms were huge and the cleaning staff did a great job everyday. The premium lounge offered mostly anything you could want as far as drinks go, and you are able to go down and grab what you want, whenever. However, that is where the positives end. This being the first time in Puerto Vallarta for most in our group, we all agreed we would take this as a learning experience and do things differently next time. We realized that this was the last hotel in the long chain of hotels, we but we underestimated just how far away from town it was. PV has only one main highway with a ton of speed bumps so while there is not much traffic, they slow down to almost a complete stop to go over the bumps. So while catching the Uber or taxi is easy, it took up to 30 minutes one way to get to the "romantic district" or Playa Los Muertos. The ride from the airport took 45-60 minutes. At the shoreline there are some umbrellas and chairs but no wait staff so if you'd like to get drinks and lay out at the beach, you have to walk back and forth which gets old, quick. The sand is very pebbly & rough and has a steep drop-off, so it isn't as comfortable to swim as other areas. The heated swimming pool area looks nice and there were plenty of chairs, but they end up feeling like bath water. After laying in the blazing sun for a while, they are not refreshing. The swim-up bar is OK, but big groups of drunk adults tend to congregate there so it can take a minute to find a spot to order. There are always a lot of people smoking in the pool area which is a huge turn off. The most off-putting thing was the food though. We did not make reservations for dinner so we only ate at the buffet when we weren't in town. The breakfast was OK but the dinner was almost not edible. It was all weird mystery meat type stuff and seemed to be sitting out for a long time. None of us got sick but everyone was afraid to really eat as much as we would have liked. The snacks in the premium lounge were just as bad. Upon check-in, we got some mixed messages about a few things even though we had a fluent Spanish speaker in our group. The people at the security gate were horrible. They never once understood our names or room numbers even though we spoke perfect Spanish and English so getting in an out was a hassle every time. They need to work on communication between staff.


    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
    Dear Guest, Thank you for sharing a review of Barceló Puerto Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Once again, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    تقييم

    Round Indicators

    • مايو 17 2019
    • عطلة مع الأصدقاء

    carter f

    “Disappointing”


    Every time I have gone to a resort on either coast of Mexico, the service has been excellent. The food has always been decent - not great - and the grounds have been immaculate. Most times check-in has been tedious, but very informative. Barcelo, however, was lacking in all aspects. I understand that this is a cheaper resort so I tried to curb my expectations prior to visiting. We started our stay with a gate guard who would not let us through. We were delayed one day so our name was not on the guest list. After calling the front desk, he was still at a loss. It took us approximately 10 minutes to get access to the resort. Once through, the front desk receptionist was hurried and gave little detail to where our room was and what amenities were provided. We were through in under 5 minutes, unsure where we could eat, what services were provided, and where our room was located. The food was horrible. Children were seen coughing directly on the buffet. We were a little hesitant to eat the food because it was cold and rarely changed. Our room was serviced once in our 4-night stay. We were granted VIP access from our travel broker - when I showed the concierge they had me forward the email. Nothing ever came of it... My advice: Spend more money and stay somewhere closer to town.


    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
    Dear Carter, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. On the other hand, we were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We also regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. Thank you again for your visit and your feedback, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    تقييم

    Round Indicators

    • مايو 16 2019
    • بورتلاند, ‪Oregon‬
    • العائلة

    jayoregon2018

    “Great Hotel Wonderful Staff”


    Stayed at this hotel twice and both times LOVED it. Before I forget I must mention that Adelina Romero made this trip worth every penny. She has her desk right next to the lobby. She helped us with local transportation and all the fun trips/ shows. She made sure to provide all the information we needed very clearly. We purchased a few day trips from her. The best part was that I always saw her with a big smile and always willing to help. It showed that she really loves her job. Whoever is her boss..Just know that she is an asset to your hotel..PLEASE GIVE HER A RAISE..she deserves it. The hotel was nice, rooms were big enough, easy beach access, nice pools, great staff at the restaurants. The only problem was that the wifi didn't work that well in our room, it was fine in the lobby and near the pool. Evening entertainment was weak and could improve but it was still fun. Overall it was all wonderful. No major issues.


    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Barceló Puerto Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to read we met your expectations. Thank you for your lovely comments regarding the service you received from Adelina, we will make sure to share your kind words as we know it will mean a great deal to her. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    تقييم

    Round Indicators

    • مايو 16 2019
    • ‪Modesto‬, كاليفورنيا
    • العائلة

    torremar2005

    “Vacation”


    Our stay was pleasant and the staff very helpful. Special thanks to Adelina Romero and Lucy Carrillo for arranging our tours. I definitely recommend this hotel. We will be staying here again. Our vacation was enjoyable.


    استجاب PachecoR, Gerente في بارسيلو بويرتو فالارتا أول إنكلوسف, لهذا التعليق
    Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Puerto Vallarta hotel and we thank you for your kind recommendation to TripAdvisor’s readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Barceló Puerto Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Barceló Hotel Beach  Puerto Vallarta

    In the midst of stunning natural beauty, this resort offers magnificent suites and exclusive service

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