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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

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Barceló Maya Palace

4.5/5 Round Indicators
| 11834 تعليقات النزلاء

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Comments

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    Round Indicators
    yongkim69 07/17/2019 العائلة

    “I can't wait until we come back to this resort”

    Of all the all-inclusive resorts my family and I have visited in Mexico and the Dominican Republic this was the best. From my experience, and my families, the service in Mexican resorts have always consistently been better than those in the DR. What set this resort apart from the other Riviera Maya resorts was the quality of food in both the restaurants and buffet. Our experience in the Restaurante Tokyo is one which I will never forget. The service from our waitress Melendy, and her assistant Lizbeth who was taking care of our drinks, was an experience never to be forgotten. Their attention to every aspect of our meal was incredible. It felt like we were the only ones in the restaurant.
    Round Indicators
    43veronicav Lubbock, United States. 07/17/2019 العائلة

    “Barcelo Maya Palace”

    My family and I spent a week at the Barcelo Maya Palace, and we loved it! The facilities are very nice and clean and the staff makes sure you are taken care of. The pool is huge! There were a lot of people at the pool but it never felt crowded because of its size. The restaurants are great and the quality is excellent. We've been to many all-inclusive resorts and this is one of the best when it came to food. The beach was nice and there was excellent snorkeling right off the beach. The resort was outstanding!
    Round Indicators
    Sharon M Dublin. 07/17/2019 العائلة

    “Not 5* - maybe a 3.5. Definitely not Premium.”

    Would I recommend Premium – no, don't bother. After 13 hours of travel I lost ability to think clearly and took the option of any easy check in and upgrade to premium. This smooth, easy check in with a friendly face, seats, air con and a cold drink cost €1,000. Yes there was access to premium lounge (which was a welcome escape from the noise around the resort), 24-hour room service if you wanted to wait for your food to arrive cold and Wi-Fi but that was it really – so definitely not worth it. I know you had access to SPA, discounts for shops, treatments etc but still not worth it. Negatives on the day to day offering of Premium • Premium drinks were very limited and cocktails not made from fresh ingredients. Plus never did 2 drinks taste the same which was odd. • The bottle of sparkling wine upon arrival could also be called ‘vinegar’ • House wine on offer was horrific and not for human consumption. Tried to buy wine however in most cases they didn’t have stock. • Minibar – a bag of crisps, nuts, orange and beer are not exactly exclusive! • States you have the best views available in the Premium Level area – no view • No swimming pool towels in room • No turndown at night • No priority booking for restaurants – if it was available you got it just like everyone else Whilst there were some lovely moments (Dressel Diving in particular) to our holiday this resort has a lot of work to do to earn it’s 5*. Pros: Grounds, Staff, Food, Snorkelling The grounds are stunning, spotless and well maintained – pictures don’t do justice. Despite other reviews the staff here worked incredibly hard and mainly really friendly. Food is of good quality particularly in the buffet. As a coeliac there was plenty of choice, and team on hand to help. Restaurants are ok– not worth the ‘long trousers’ rule – smart chino shorts is more than sufficient. Great snorkelling just off the beach. Room was spacious and comfortable. Good size pools and great kids pools. Negatives: Beach, Entertainment, Guests Put some sand on the beach you are almost down to rock in parts which is dangerous and painful, ban loud personal music – you have enough by the pool, enforce the no feeding bread to fish and bananas to turtles. tks to guys who spent alot of time removing seaweed and always with a smile on their faces. The entertainment is beyond poor. Consider allowing families play chess, basketball, table tennis etc after dinner - put lights around this area and make equipment available. There really was nothing to do after dinner at the hotel - never been to bed so early on holiday. Pools, way too many drinking parties in them from 12 noon which is when the pool side bar opens - 8pm at night. I didn’t sit by the pool but noticed that there is little protection from the sun hence why beds were secured very early in places. Summary I enjoy having fun as much as the next person but If you wish to have a somewhat relaxing family friendly holiday with your children/young teens I would not recommend this resort. This resort is more suited to those who wish to stay in the pool all day and party, love constant loud noise & music, don’t mind the rude guests often with foul language and excessive drinking. Some people need to be more aware of their behaviour and that children are present.
    Round Indicators
    05-S-2000 ‪Mandeville‬, لويزيانا. 07/16/2019 العائلة

    “Not Palace quality”

    After staying at the Moon Palace and Riu Palace Penninsula numerous times this was a disappointment. The buffets were below average at best,(the caribe ala carte was very good) the beach is almost all rock, no drink service, not as clean as others, staff not as friendly just to name a few. The rooms were fine and the adult pool was nice but the saving grace of the stay was the cenotes you can walk to across the street from the property, they were beautiful.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
     Dear Guest; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

    Round Indicators
    Carl W 07/16/2019 العائلة

    “could be great if they honored all the offers”

    beautiful location, great food, secure, no worries enjoy the beach and pools. What I would do again.... Skip the premium purchase offer. They do not follow through with much of the offers. See the offers and the reality of these below. • Private Check in & Check Out in an exclusive Premium Level area. (the regular check in desk was not as busy as the "Premium" • Personalized concierge services only for Premium Level clients. (not provided) What Concierge • The best room view in our exclusive Premium Level area. (it was a good location but I could not find a bad location, spending dollars for nothing) • Petit fours & domestic bottle of champagne in the room upon arrival. (got that one) • Pool towels in the room. Not... only on arrival, the rest of the time you have to go get them • VIP mini bar (sodas, water, beer & snacks) Yes but they do not restock these. • Premium amenities in the room. We were in a "non premium room: at one time and there was no difference • Priority reservations at a la carte restaurants Not sure - we have trouble getting two of the three nights we wanted • Exclusive Premium Deluxe Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, free internet. That one is a joke. No food selection here, kids had all of the computers tied up playing games. • Free local calls. ok - Who are you going to call??????? • Free wireless internet at the available areas of the hotel. Just speaking for me... but are you going to spend your vacation on the internet. Just how much internet do you need? • Express laundry service with regular charge. lol you get the privilege of paying for laundry service • 20% off in the spa and beauty salon. Some restrictions may apply. no way of knowing if you get the discount • 10% discount at the Barcelo gift shops. no way of knowing • Room Service Included. as does everyone else • Aromatherapy menu available in the room. Huh? where was that • Late check-out without charge (subject to availability) Nope, tried it, did not get it • Bottle of tequila Anejo 100% Agave (minimum 4 night stay) Nope - was not provided (we stayed 6 nights) • Souvenir logo shop & surprise gift for kids 2-12 years old (4 nights minimum stay required) Nope not provided • Access to the Hydrotherapy areas once a day every day of the stay. Must say that was good. next time i would avoid the purchase of premium. I would stay more central, the Colonial was right in the middle, much better location and close to everything. I would attend more shows, definitely make one of our restaurant reservations at the Rodizio. Shout out to AMstar - these folks take great care of you. Use them for any excursion avoid the property reservations desk for excursions as well as any other group. AMstar is the Only one to look for. They were in the basement of the lobby building at the Palace.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
     Dear Guest; We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

    تقييم

    Round Indicators

    • يوليو 17 2019
    • العائلة

    yongkim69

    “I can't wait until we come back to this resort”


    Of all the all-inclusive resorts my family and I have visited in Mexico and the Dominican Republic this was the best. From my experience, and my families, the service in Mexican resorts have always consistently been better than those in the DR. What set this resort apart from the other Riviera Maya resorts was the quality of food in both the restaurants and buffet. Our experience in the Restaurante Tokyo is one which I will never forget. The service from our waitress Melendy, and her assistant Lizbeth who was taking care of our drinks, was an experience never to be forgotten. Their attention to every aspect of our meal was incredible. It felt like we were the only ones in the restaurant.


    تقييم

    Round Indicators

    • يوليو 17 2019
    • Lubbock, United States
    • العائلة

    43veronicav

    “Barcelo Maya Palace”


    My family and I spent a week at the Barcelo Maya Palace, and we loved it! The facilities are very nice and clean and the staff makes sure you are taken care of. The pool is huge! There were a lot of people at the pool but it never felt crowded because of its size. The restaurants are great and the quality is excellent. We've been to many all-inclusive resorts and this is one of the best when it came to food. The beach was nice and there was excellent snorkeling right off the beach. The resort was outstanding!


    تقييم

    Round Indicators

    • يوليو 17 2019
    • Dublin
    • العائلة

    Sharon M

    “Not 5* - maybe a 3.5. Definitely not Premium.”


    Would I recommend Premium – no, don't bother. After 13 hours of travel I lost ability to think clearly and took the option of any easy check in and upgrade to premium. This smooth, easy check in with a friendly face, seats, air con and a cold drink cost €1,000. Yes there was access to premium lounge (which was a welcome escape from the noise around the resort), 24-hour room service if you wanted to wait for your food to arrive cold and Wi-Fi but that was it really – so definitely not worth it. I know you had access to SPA, discounts for shops, treatments etc but still not worth it. Negatives on the day to day offering of Premium • Premium drinks were very limited and cocktails not made from fresh ingredients. Plus never did 2 drinks taste the same which was odd. • The bottle of sparkling wine upon arrival could also be called ‘vinegar’ • House wine on offer was horrific and not for human consumption. Tried to buy wine however in most cases they didn’t have stock. • Minibar – a bag of crisps, nuts, orange and beer are not exactly exclusive! • States you have the best views available in the Premium Level area – no view • No swimming pool towels in room • No turndown at night • No priority booking for restaurants – if it was available you got it just like everyone else Whilst there were some lovely moments (Dressel Diving in particular) to our holiday this resort has a lot of work to do to earn it’s 5*. Pros: Grounds, Staff, Food, Snorkelling The grounds are stunning, spotless and well maintained – pictures don’t do justice. Despite other reviews the staff here worked incredibly hard and mainly really friendly. Food is of good quality particularly in the buffet. As a coeliac there was plenty of choice, and team on hand to help. Restaurants are ok– not worth the ‘long trousers’ rule – smart chino shorts is more than sufficient. Great snorkelling just off the beach. Room was spacious and comfortable. Good size pools and great kids pools. Negatives: Beach, Entertainment, Guests Put some sand on the beach you are almost down to rock in parts which is dangerous and painful, ban loud personal music – you have enough by the pool, enforce the no feeding bread to fish and bananas to turtles. tks to guys who spent alot of time removing seaweed and always with a smile on their faces. The entertainment is beyond poor. Consider allowing families play chess, basketball, table tennis etc after dinner - put lights around this area and make equipment available. There really was nothing to do after dinner at the hotel - never been to bed so early on holiday. Pools, way too many drinking parties in them from 12 noon which is when the pool side bar opens - 8pm at night. I didn’t sit by the pool but noticed that there is little protection from the sun hence why beds were secured very early in places. Summary I enjoy having fun as much as the next person but If you wish to have a somewhat relaxing family friendly holiday with your children/young teens I would not recommend this resort. This resort is more suited to those who wish to stay in the pool all day and party, love constant loud noise & music, don’t mind the rude guests often with foul language and excessive drinking. Some people need to be more aware of their behaviour and that children are present.


    تقييم

    Round Indicators

    • يوليو 16 2019
    • ‪Mandeville‬, لويزيانا
    • العائلة

    05-S-2000

    “Not Palace quality”


    After staying at the Moon Palace and Riu Palace Penninsula numerous times this was a disappointment. The buffets were below average at best,(the caribe ala carte was very good) the beach is almost all rock, no drink service, not as clean as others, staff not as friendly just to name a few. The rooms were fine and the adult pool was nice but the saving grace of the stay was the cenotes you can walk to across the street from the property, they were beautiful.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
    Dear Guest; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

    تقييم

    Round Indicators

    • يوليو 16 2019
    • العائلة

    Carl W

    “could be great if they honored all the offers”


    beautiful location, great food, secure, no worries enjoy the beach and pools. What I would do again.... Skip the premium purchase offer. They do not follow through with much of the offers. See the offers and the reality of these below. • Private Check in & Check Out in an exclusive Premium Level area. (the regular check in desk was not as busy as the "Premium" • Personalized concierge services only for Premium Level clients. (not provided) What Concierge • The best room view in our exclusive Premium Level area. (it was a good location but I could not find a bad location, spending dollars for nothing) • Petit fours & domestic bottle of champagne in the room upon arrival. (got that one) • Pool towels in the room. Not... only on arrival, the rest of the time you have to go get them • VIP mini bar (sodas, water, beer & snacks) Yes but they do not restock these. • Premium amenities in the room. We were in a "non premium room: at one time and there was no difference • Priority reservations at a la carte restaurants Not sure - we have trouble getting two of the three nights we wanted • Exclusive Premium Deluxe Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, free internet. That one is a joke. No food selection here, kids had all of the computers tied up playing games. • Free local calls. ok - Who are you going to call??????? • Free wireless internet at the available areas of the hotel. Just speaking for me... but are you going to spend your vacation on the internet. Just how much internet do you need? • Express laundry service with regular charge. lol you get the privilege of paying for laundry service • 20% off in the spa and beauty salon. Some restrictions may apply. no way of knowing if you get the discount • 10% discount at the Barcelo gift shops. no way of knowing • Room Service Included. as does everyone else • Aromatherapy menu available in the room. Huh? where was that • Late check-out without charge (subject to availability) Nope, tried it, did not get it • Bottle of tequila Anejo 100% Agave (minimum 4 night stay) Nope - was not provided (we stayed 6 nights) • Souvenir logo shop & surprise gift for kids 2-12 years old (4 nights minimum stay required) Nope not provided • Access to the Hydrotherapy areas once a day every day of the stay. Must say that was good. next time i would avoid the purchase of premium. I would stay more central, the Colonial was right in the middle, much better location and close to everything. I would attend more shows, definitely make one of our restaurant reservations at the Rodizio. Shout out to AMstar - these folks take great care of you. Use them for any excursion avoid the property reservations desk for excursions as well as any other group. AMstar is the Only one to look for. They were in the basement of the lobby building at the Palace.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
    Dear Guest; We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

    إغلاق 

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