Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Barceló Maya Palace

4.5/5 Round Indicators
| 10599 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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التصفية حسب:

ترتيب حسب

    Round Indicators
    FarAway55766716293 ‪Kaysville‬, ‪Utah‬. 01/21/2019 العائلة

    “Barcel”

    The Barcelo is amazing. Food is great. Alcohol is top shelf. Snorkeling right out front was awesome. No complaints, whole family thoroughly enjoyed the stay. Bar tenders were great with my kids ordering Pina Coladas all day!
    Round Indicators
    Mary W Bismarck. 01/21/2019 عطلة مع الأصدقاء

    “TROPICAL GETAWAY WITH MY BESTIES”

    We would recommend this resort to anyone who whats a relaxing getaway in beautiful weather. With the five sister resorts all connected and the nice red buses taking us to each we got the best of each resort and enjoyed the theater performances, spa treatments, swimming with the dolphins, and a lot of relaxing time on the beautiful and clean beaches. There were plenty of chairs for us to sit on the beach and many palm trees to give us shade when we preferred that. One of our favorite things was the friendliness and efficiency of the staff no matter what part of the resort we were on. Most of the workers could speak English very well which we appreciated. The food was good and one of the highlights was the flaming coffee at the seafood restaurant Canbonic (?) served by Brady Barrios and Oscar Vanquoz. Karen in the Premium level was so friendly and efficient she made out trip go without a hitch. Thank you to them all.
    Round Indicators
    Global28585385276 ‪Anita‬, ‪Iowa‬. 01/20/2019 زوجان

    “This place has it all!”

    Private beach, excellent staff and service, beautiful property with a little bit of everything all on site, never have to leave. Can’t wait to go back! From snorkeling, to just lounging, variety of food, great drinks, gym rats would be jealous of on site fitness options.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
     Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Hope to see you soon. Best Regards

    Round Indicators
    ashleylynnm ‪Winsted‬, كونيكتيكت. 01/20/2019 زوجان

    “Third time back and just as amazing”

    This was our 3rd time back here & for good reason. This place is amazing, the food is to die for and the staff are always so friendly. We always have the best time and we’ll be back again!! Soon!!!!!!

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
     Dear Guest; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards

    Round Indicators
    716kristofers 01/20/2019 العائلة

    “Great hotel..almost perfect. Rooms with large daybeds great for family. Wifi should be included.”

    Background: family w/ two 15 year old's, We've stayed at a few brands of hotels along the Rivera Maya and once in Jamaica and HI. This was over new years and hotel was full or close to it. Overall we would come back. Safe, super clean, great food quality, great room for family with the 2 large daybeds for (big teenage)kids (84 inches long). Large hotel complex of 5 hotels. Awesome pools and beach..bars etc. Mall area has bowling which is pricey but well set up.Staying at Palace gives you access to all. You can walk boardwalk to get to them all and also take a bus(nice but can be a 20 min wait or so). As always lots of walking but fine and well groomed etc. Given some things are shared by 5 hotels.. getting reservations etc can be almost impossible(sort of used to that) so had to eat at 530 to get in one etc. All the staff were great as they always are in Rivera Maya. We had a weak waiter at one restaurant but otherwise on the ball. New Years: we didn't pay extra for the special dinner at the theater - we did the buffet special night and it was insane with food to feed a county. Toast in the theater was great and know how to do this.. hats, drinks, etc. Food: best ala-carte food quality we've had, buffets are insanely large and quality high(we saw inspections going on etc with temps etc). Go ASAP and signup after checking in for all nights you can. Beach: was wavy but we saw sea turtles(like each day), a skate, and fish right off the hotel..that was a highlight and haven't had that before. The not so great they could improve: Check-in is always crazy at these large hotels but this one seemed to drag out- I think 3 extra credit card charges all separate(plus the wifi separately we had to wait in line for) Seemed like it needed some process improvement. First impression and last impression get's a lot of weight with folks so they could shorten the paper work and add 1 extra person. Wifi: Not like it broke the bank.. but honestly this really soured all of us a bit(kids included) we had to pay extra(free wifi was actually a joke since its for a few hours a day at the mall a few hotels over) I can see if premium wifi was extra cost but this seemed really silly for this class of hotel - just charge me for it upfront in the rate. The wifi worked great all over the hotel and pool. pro-tip..we put the kids phones in safe during the day and let them use it once AM and once PM. Bed: You are never guaranteed the bed types when a hotel is full (ie 2 doubles vs king) but we requested king and when checked in .. asked 2 times if we had the king and they said yes..get to the room and it's 2 doubles. We didn't press to change rooms but was a bummer to get misinformed.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
     Dear Guest; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards

    تقييم

    Round Indicators

    • يناير 21 2019
    • ‪Kaysville‬, ‪Utah‬
    • العائلة

    FarAway55766716293

    “Barcel”


    The Barcelo is amazing. Food is great. Alcohol is top shelf. Snorkeling right out front was awesome. No complaints, whole family thoroughly enjoyed the stay. Bar tenders were great with my kids ordering Pina Coladas all day!


    تقييم

    Round Indicators

    • يناير 21 2019
    • Bismarck
    • عطلة مع الأصدقاء

    Mary W

    “TROPICAL GETAWAY WITH MY BESTIES”


    We would recommend this resort to anyone who whats a relaxing getaway in beautiful weather. With the five sister resorts all connected and the nice red buses taking us to each we got the best of each resort and enjoyed the theater performances, spa treatments, swimming with the dolphins, and a lot of relaxing time on the beautiful and clean beaches. There were plenty of chairs for us to sit on the beach and many palm trees to give us shade when we preferred that. One of our favorite things was the friendliness and efficiency of the staff no matter what part of the resort we were on. Most of the workers could speak English very well which we appreciated. The food was good and one of the highlights was the flaming coffee at the seafood restaurant Canbonic (?) served by Brady Barrios and Oscar Vanquoz. Karen in the Premium level was so friendly and efficient she made out trip go without a hitch. Thank you to them all.


    تقييم

    Round Indicators

    • يناير 20 2019
    • ‪Anita‬, ‪Iowa‬
    • زوجان

    Global28585385276

    “This place has it all!”


    Private beach, excellent staff and service, beautiful property with a little bit of everything all on site, never have to leave. Can’t wait to go back! From snorkeling, to just lounging, variety of food, great drinks, gym rats would be jealous of on site fitness options.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
    Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Hope to see you soon. Best Regards

    تقييم

    Round Indicators

    • يناير 20 2019
    • ‪Winsted‬, كونيكتيكت
    • زوجان

    ashleylynnm

    “Third time back and just as amazing”


    This was our 3rd time back here & for good reason. This place is amazing, the food is to die for and the staff are always so friendly. We always have the best time and we’ll be back again!! Soon!!!!!!


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
    Dear Guest; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards

    تقييم

    Round Indicators

    • يناير 20 2019
    • العائلة

    716kristofers

    “Great hotel..almost perfect. Rooms with large daybeds great for family. Wifi should be included.”


    Background: family w/ two 15 year old's, We've stayed at a few brands of hotels along the Rivera Maya and once in Jamaica and HI. This was over new years and hotel was full or close to it. Overall we would come back. Safe, super clean, great food quality, great room for family with the 2 large daybeds for (big teenage)kids (84 inches long). Large hotel complex of 5 hotels. Awesome pools and beach..bars etc. Mall area has bowling which is pricey but well set up.Staying at Palace gives you access to all. You can walk boardwalk to get to them all and also take a bus(nice but can be a 20 min wait or so). As always lots of walking but fine and well groomed etc. Given some things are shared by 5 hotels.. getting reservations etc can be almost impossible(sort of used to that) so had to eat at 530 to get in one etc. All the staff were great as they always are in Rivera Maya. We had a weak waiter at one restaurant but otherwise on the ball. New Years: we didn't pay extra for the special dinner at the theater - we did the buffet special night and it was insane with food to feed a county. Toast in the theater was great and know how to do this.. hats, drinks, etc. Food: best ala-carte food quality we've had, buffets are insanely large and quality high(we saw inspections going on etc with temps etc). Go ASAP and signup after checking in for all nights you can. Beach: was wavy but we saw sea turtles(like each day), a skate, and fish right off the hotel..that was a highlight and haven't had that before. The not so great they could improve: Check-in is always crazy at these large hotels but this one seemed to drag out- I think 3 extra credit card charges all separate(plus the wifi separately we had to wait in line for) Seemed like it needed some process improvement. First impression and last impression get's a lot of weight with folks so they could shorten the paper work and add 1 extra person. Wifi: Not like it broke the bank.. but honestly this really soured all of us a bit(kids included) we had to pay extra(free wifi was actually a joke since its for a few hours a day at the mall a few hotels over) I can see if premium wifi was extra cost but this seemed really silly for this class of hotel - just charge me for it upfront in the rate. The wifi worked great all over the hotel and pool. pro-tip..we put the kids phones in safe during the day and let them use it once AM and once PM. Bed: You are never guaranteed the bed types when a hotel is full (ie 2 doubles vs king) but we requested king and when checked in .. asked 2 times if we had the king and they said yes..get to the room and it's 2 doubles. We didn't press to change rooms but was a bummer to get misinformed.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Barcelo Maya Palace‬, لهذا التعليق
    Dear Guest; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards

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