Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Barceló Maya Palace

4.5/5 Round Indicators
| 10232 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

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التصفية حسب:

ترتيب حسب

    Round Indicators
    rezafalsafi ‪West Vancouver‬, كندا. 11/13/2018 زوجان

    “Barcelo Maya Palace Stay-Cancun”

    Overall it was a great experience with great service and spacious rooms and very clean. Food was excellent as well, only drawbacks: buffets would close at 10:30 and no food but not very good snacks and the Mexican restaurant's food was awful but the rest weighed more specially 24-hour bar :)
    Round Indicators
    Companion56046103175 ‪Cincinnati‬, ‪Ohio‬. 11/13/2018 العائلة

    “Pfierman”

    I stayed at this resort with my family for a wedding and had a great time.The staff was really nice and very helpful with what u asked for.My only complaint about the resort was the thin steaks not only in buffet which I can understand but in the rodizio restaurant they should have been thicker. A good stay overall.
    Round Indicators
    Andriy M 11/13/2018 العائلة

    “Mostly excellent with one significant caveat”

    The staff was great, friendly and helpful.The beach is very nice, a lot of palm trees.Pools are big and clean.I had no problems with the reception, check in and check out was quick and painless.WIFI coverage was very good, internet speed also good.My 4 y. o. loved to stay at Barcy Club. Though water park in Palace was under construction/renovation so kids had to go the nearest one in Colonial. What was a even bigger deal is that construction generated a certain amount of dust. This was a biggest disappointment from all our stay in Palace. I should have been informed about the construction before booking. This is a really bad practice from such a reputable hotel group.Beside that kids' water park renovation(and hiding the fact when booking) I would have had no restrictions to recommend the hotel to others.
    Round Indicators
    Resort29800924836 بالتيمور, ‪Maryland‬. 11/13/2018 زوجان

    “We'll be back”

    when your only complaint is that the ride from the airport is a tad long, that's pretty good. We came to chill and relax - mission accomplished. This is our 4th visit to Barcelo Maya, 2nd at Palace, first as just a couple. We look forward to the adult - only property being built on the south end of the report complex.
    Round Indicators
    Resort51061984725 ‪Woonsocket‬, ‪Rhode Island‬. 11/13/2018 العائلة

    “Our stay”

    If you staying in a Premium Level room be sure to not go to the front desk upon check-in, there is an office just for that. Make sure you get all the benefits that go along with the Premium level, we had to ask for some of them when they should have just been given. Beds were full size not queen size so keep that in mind as well. Would have been better if 1 of the 2 couches in our room would have turned into a sleeper. The resort itself is beautiful and the staff is very friendly. When making purchases there keep in mind that they do not take any cash payments. You either charge it to the room with a credit card you have left on file there or on another credit card you want to use. If you want to see sea turtles, you don't need to book an excursion for that, just go right into the ocean with a snorkel you can get with a deposit from the resort or bring your own, and they are right there!! I wish I would have known that sooner in my stay! They really need more communication there and information, especially on the restaurants, when they are open and what they serve. I heard others complaining about this as well.

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪West Vancouver‬, كندا
    • زوجان

    rezafalsafi

    “Barcelo Maya Palace Stay-Cancun”


    Overall it was a great experience with great service and spacious rooms and very clean. Food was excellent as well, only drawbacks: buffets would close at 10:30 and no food but not very good snacks and the Mexican restaurant's food was awful but the rest weighed more specially 24-hour bar :)


    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪Cincinnati‬, ‪Ohio‬
    • العائلة

    Companion56046103175

    “Pfierman”


    I stayed at this resort with my family for a wedding and had a great time.The staff was really nice and very helpful with what u asked for.My only complaint about the resort was the thin steaks not only in buffet which I can understand but in the rodizio restaurant they should have been thicker. A good stay overall.


    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • العائلة

    Andriy M

    “Mostly excellent with one significant caveat”


    The staff was great, friendly and helpful.The beach is very nice, a lot of palm trees.Pools are big and clean.I had no problems with the reception, check in and check out was quick and painless.WIFI coverage was very good, internet speed also good.My 4 y. o. loved to stay at Barcy Club. Though water park in Palace was under construction/renovation so kids had to go the nearest one in Colonial. What was a even bigger deal is that construction generated a certain amount of dust. This was a biggest disappointment from all our stay in Palace. I should have been informed about the construction before booking. This is a really bad practice from such a reputable hotel group.Beside that kids' water park renovation(and hiding the fact when booking) I would have had no restrictions to recommend the hotel to others.


    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • بالتيمور, ‪Maryland‬
    • زوجان

    Resort29800924836

    “We'll be back”


    when your only complaint is that the ride from the airport is a tad long, that's pretty good. We came to chill and relax - mission accomplished. This is our 4th visit to Barcelo Maya, 2nd at Palace, first as just a couple. We look forward to the adult - only property being built on the south end of the report complex.


    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪Woonsocket‬, ‪Rhode Island‬
    • العائلة

    Resort51061984725

    “Our stay”


    If you staying in a Premium Level room be sure to not go to the front desk upon check-in, there is an office just for that. Make sure you get all the benefits that go along with the Premium level, we had to ask for some of them when they should have just been given. Beds were full size not queen size so keep that in mind as well. Would have been better if 1 of the 2 couches in our room would have turned into a sleeper. The resort itself is beautiful and the staff is very friendly. When making purchases there keep in mind that they do not take any cash payments. You either charge it to the room with a credit card you have left on file there or on another credit card you want to use. If you want to see sea turtles, you don't need to book an excursion for that, just go right into the ocean with a snorkel you can get with a deposit from the resort or bring your own, and they are right there!! I wish I would have known that sooner in my stay! They really need more communication there and information, especially on the restaurants, when they are open and what they serve. I heard others complaining about this as well.


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