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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Places of Interest

78.7 km Cancun International Airport

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 269 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

Round Indicators

الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

69% Complete

186

جيد جدًا

13% Complete

36

مُرضي

6% Complete

18

سيئ

4% Complete

13

سيئ جدًا¡

5% Complete

16

التصفية حسب:

ترتيب حسب

    Round Indicators
    yordy36 07/04/2019 العائلة

    “Excelente trato”

    Enjoy a great vacation, what a pity that the beach had many plants ... But the night shows are very good especially (The Mexican show) is fascinated with the stretching class with Wendy In the gym with Eduardo. For your attention, thank you very much
    Round Indicators
    rubin w 06/23/2019 العائلة

    “Bad resort and managment”

    Don't ever book this Resort you will regret it if you do do not ever get the premium package it's not worth the time or the money management does not care plus you should never have to buy Wi-Fi I mean I know you're on vacation but there are times when you need it you should have to pay for it it's a crock their food is horrible except for breakfast wasn't bad refrigerator in the room went out three times what they say is a premium package is not I will never be back at this Resort again I promise that but the people that reads this will go to the resort and we'll try it then they'll find out on their own just like I did good luck

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Guest; Although we sincerely regret reading that your stay at our Barceló Palace fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Best Regards,

    Round Indicators
    Lauriehome ‪Parker‬, ‪Colorado‬. 06/06/2019 العائلة

    “Fernando and Nelson at the Brasserie... the BEST in the business”

    Each time we visit Barcelo we enjoy the sun, the pools, the food and the early morning walks along the beach. That said, you can find those things at other resorts. The bonus with Barcelo Maya Palace is that you also find wait staff who are the best in the business.... that is no exaggeration. The three specialty restaurants at the Palace should not be missed. A night at each of these restaurants should be some of the highlights of your trip. All three are outstanding. When you visit the Brasserie, we suggest you ask for Fernando or Nelson. They will treat you like royalty and make recommendations sure to please. If they worked in the United States, no matter at which restaurant, it would be our favorite. Treat yourself and have dinner with either of these two gentlemen.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Guest; We first would like to thank you for making our Barceló Palace your preferred choice for your holidays in Riviera Maya , it is always a pleasure to welcome back our most loyal guests year after year. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards,

    Round Indicators
    Blayne S 05/29/2019 العائلة

    “My favorite place on earth”

    This place is amazing so beautiful so fun so great and the stuff are amazing Carlos and wendy and so much more the nicest funniest best people I have ever met I highly suggest to come here its amazing

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Guest; We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Best Regards,

    Round Indicators
    FANCYKHJ 05/28/2019 عطلة مع الأصدقاء

    “rude service”

    The staff was only friendly to the guests who have spent money in the hotel. I did not check in, but just wanted to find my friends who stayed in the hotel. As a result, I was treated very rudely by the hotel staff(Not just one, but three or four).And my friend told me the attitude of hotel staff is proportional to your cost. Practical, but also cold. 酒店工作人员的态度和消费的多少成正比,我来这里找一位朋友,但因为没有入住酒店,受到工作人员很粗鲁的对待,非常功利的一家酒店。

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Guest; We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Best Regards,

    تقييم

    Round Indicators

    • يوليو 4 2019
    • العائلة

    yordy36

    “Excelente trato”


    Enjoy a great vacation, what a pity that the beach had many plants ... But the night shows are very good especially (The Mexican show) is fascinated with the stretching class with Wendy In the gym with Eduardo. For your attention, thank you very much


    تقييم

    Round Indicators

    • يونيو 23 2019
    • العائلة

    rubin w

    “Bad resort and managment”


    Don't ever book this Resort you will regret it if you do do not ever get the premium package it's not worth the time or the money management does not care plus you should never have to buy Wi-Fi I mean I know you're on vacation but there are times when you need it you should have to pay for it it's a crock their food is horrible except for breakfast wasn't bad refrigerator in the room went out three times what they say is a premium package is not I will never be back at this Resort again I promise that but the people that reads this will go to the resort and we'll try it then they'll find out on their own just like I did good luck


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Guest; Although we sincerely regret reading that your stay at our Barceló Palace fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Best Regards,

    تقييم

    Round Indicators

    • يونيو 6 2019
    • ‪Parker‬, ‪Colorado‬
    • العائلة

    Lauriehome

    “Fernando and Nelson at the Brasserie... the BEST in the business”


    Each time we visit Barcelo we enjoy the sun, the pools, the food and the early morning walks along the beach. That said, you can find those things at other resorts. The bonus with Barcelo Maya Palace is that you also find wait staff who are the best in the business.... that is no exaggeration. The three specialty restaurants at the Palace should not be missed. A night at each of these restaurants should be some of the highlights of your trip. All three are outstanding. When you visit the Brasserie, we suggest you ask for Fernando or Nelson. They will treat you like royalty and make recommendations sure to please. If they worked in the United States, no matter at which restaurant, it would be our favorite. Treat yourself and have dinner with either of these two gentlemen.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Guest; We first would like to thank you for making our Barceló Palace your preferred choice for your holidays in Riviera Maya , it is always a pleasure to welcome back our most loyal guests year after year. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards,

    تقييم

    Round Indicators

    • مايو 29 2019
    • العائلة

    Blayne S

    “My favorite place on earth”


    This place is amazing so beautiful so fun so great and the stuff are amazing Carlos and wendy and so much more the nicest funniest best people I have ever met I highly suggest to come here its amazing


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Guest; We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Best Regards,

    تقييم

    Round Indicators

    • مايو 28 2019
    • عطلة مع الأصدقاء

    FANCYKHJ

    “rude service”


    The staff was only friendly to the guests who have spent money in the hotel. I did not check in, but just wanted to find my friends who stayed in the hotel. As a result, I was treated very rudely by the hotel staff(Not just one, but three or four).And my friend told me the attitude of hotel staff is proportional to your cost. Practical, but also cold. 酒店工作人员的态度和消费的多少成正比,我来这里找一位朋友,但因为没有入住酒店,受到工作人员很粗鲁的对待,非常功利的一家酒店。


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Guest; We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Best Regards,

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