Barceló Hotel Beach Maya Palace Deluxe
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Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 230 تعليقات النزلاء

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    Round Indicators
    Q8352UBmm 11/08/2018 العائلة

    “Greatest moments ”

    The food here was great, the beach water is clear and has visits from fish and turtles occasionally which is a really cool experience. Entertainment here is really amazing. The water aerobics and water polo team is great (Morony, Carlos,Areli, Bryan, Wendy). Highly recommend this resort.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Guest, For us, it was an honor and a privilege to have had the opportunity to host you at Barceló Maya Palace. Our priority is that every aspect of your vacation generates such memorable moments. We are pleased to know have accomplish and fulfil your expectations. Please grant us the opportunity, to host you in the near future. José Luis Serratos Manager on Duty

    Round Indicators
    lorens810 بلايا ديل كارمن, المكسيك. 11/08/2018 العائلة

    “Vacation ”

    The food was delicious and the entertainment was excellent. The resort is beautiful and the employees are extremely kind and help make the overall experience spectacular. The service was amazing. Morony y Bryan was amazing:)

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Guest, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Manager on Duty

    Round Indicators
    Kurt7dx ‪Birmingham‬, ميتشجان. 10/25/2018

    “A Very Nice, and a VERY BIG Resort!!!”

    My family had a great time visiting the Barcelo Maya Palace several years back. The resort is beautiful and well maintained. The pools were great, the food was good, the views were nice! The resort is very big, so unless you book an ocean view room that places you in one of the front buildings, you may have a long walk to get anywhere. We booked an ocean view premium level room which was nice. The building is still set back a ways from the ocean so the 'ocean view' is limited by distance and the palm trees, but there was ocean out there. This property is one of 4 or 5 properties that are all side-by-side so you can explore the neighboring resorts, but no need to as there's plenty right there. The combined properties are enormous in size and there is a trolley that goes around if needed. If you like big properties than this would be great. The pools were very nice, and the kids pool was a big hit with our littles ones at the time.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Kurt7dx, Thank you very much for the time invested to share your experience at Barceló Maya Palace. We are proud to know how much you have enjoyed our facilities, but above all the great service that all our staff provide, during your visit. This way we are fully convinced that we will have the joy of accommodate you and your love ones, for a future stay. And to revive unforgettable moments. Thanks again for your review. Warm Greetings, José Luis Serratos Manager on Duty.

    Round Indicators
    Victor G 10/02/2018 زوجان

    “CELEBRATE BIRTHDAY AND ANNIVERSARY AT WRONG PLACE”

    Check in 45 minutes, 2 unfriendly people at front desk, food not fresh, same in the morning and steaks can't even cut. Room service will knock at your door starting at 7:45 with the sign on DO NOT DISTURB. Management don't care about your reservation requests,celebrations, etc, even motel 6 will send a complementary bottle of something. They did send a cake and Champagne after I ask for it for 4 days. Rooms not to clean, just a light clean on bathroom. We left pee on toilet just to check, they didn't even flush it. Same towels 3 days and bed sheets. Check out 30 minute line. Very friendly and served first for locals. Would never evre go back to any Barcelo Chain.

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Victor G, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Palace. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. Please forgive us for not been able to accomplish this for you. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. Please forgive us if your perception differs from all of our positive reviews. Best Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Abby D 10/01/2018 العائلة

    “Great service”

    All staff was great at providing excellent service but someone that really stood out was Ana Velasco a host for the buffet and she was so amazing! Her personality is what makes this hotels hospitality so great! People like her is what makes you want to come back, and my family will surely do so! As soon as you see Ana Velasco she is all smiles and starts conversation while going to the table. She also is the person who sees you out by the entrance and recognizes you, so she makes sure you had a great overall experience at dinner. Thank you so much Ana Velasco!

    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
     Dear Abby D, I thank you, for taking the time to write such a delightful review about Barceló Maya Palace. Our staff is dedicated to providing you with an incomparable level of personalized service designed for our guests and we are delighted we have met your expectations. We hope to welcome you again in the near future. Warm Regards, José Luis Serratos Manager on Duty.

    تقييم

    Round Indicators

    • نوفمبر 8 2018
    • العائلة

    Q8352UBmm

    “Greatest moments ”


    The food here was great, the beach water is clear and has visits from fish and turtles occasionally which is a really cool experience. Entertainment here is really amazing. The water aerobics and water polo team is great (Morony, Carlos,Areli, Bryan, Wendy). Highly recommend this resort.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Guest, For us, it was an honor and a privilege to have had the opportunity to host you at Barceló Maya Palace. Our priority is that every aspect of your vacation generates such memorable moments. We are pleased to know have accomplish and fulfil your expectations. Please grant us the opportunity, to host you in the near future. José Luis Serratos Manager on Duty

    تقييم

    Round Indicators

    • نوفمبر 8 2018
    • بلايا ديل كارمن, المكسيك
    • العائلة

    lorens810

    “Vacation ”


    The food was delicious and the entertainment was excellent. The resort is beautiful and the employees are extremely kind and help make the overall experience spectacular. The service was amazing. Morony y Bryan was amazing:)


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Guest, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Manager on Duty

    تقييم

    Round Indicators

    • أكتوبر 25 2018
    • ‪Birmingham‬, ميتشجان

    Kurt7dx

    “A Very Nice, and a VERY BIG Resort!!!”


    My family had a great time visiting the Barcelo Maya Palace several years back. The resort is beautiful and well maintained. The pools were great, the food was good, the views were nice! The resort is very big, so unless you book an ocean view room that places you in one of the front buildings, you may have a long walk to get anywhere. We booked an ocean view premium level room which was nice. The building is still set back a ways from the ocean so the 'ocean view' is limited by distance and the palm trees, but there was ocean out there. This property is one of 4 or 5 properties that are all side-by-side so you can explore the neighboring resorts, but no need to as there's plenty right there. The combined properties are enormous in size and there is a trolley that goes around if needed. If you like big properties than this would be great. The pools were very nice, and the kids pool was a big hit with our littles ones at the time.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Kurt7dx, Thank you very much for the time invested to share your experience at Barceló Maya Palace. We are proud to know how much you have enjoyed our facilities, but above all the great service that all our staff provide, during your visit. This way we are fully convinced that we will have the joy of accommodate you and your love ones, for a future stay. And to revive unforgettable moments. Thanks again for your review. Warm Greetings, José Luis Serratos Manager on Duty.

    تقييم

    Round Indicators

    • أكتوبر 2 2018
    • زوجان

    Victor G

    “CELEBRATE BIRTHDAY AND ANNIVERSARY AT WRONG PLACE”


    Check in 45 minutes, 2 unfriendly people at front desk, food not fresh, same in the morning and steaks can't even cut. Room service will knock at your door starting at 7:45 with the sign on DO NOT DISTURB. Management don't care about your reservation requests,celebrations, etc, even motel 6 will send a complementary bottle of something. They did send a cake and Champagne after I ask for it for 4 days. Rooms not to clean, just a light clean on bathroom. We left pee on toilet just to check, they didn't even flush it. Same towels 3 days and bed sheets. Check out 30 minute line. Very friendly and served first for locals. Would never evre go back to any Barcelo Chain.


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Victor G, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Palace. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. Please forgive us for not been able to accomplish this for you. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. Please forgive us if your perception differs from all of our positive reviews. Best Regards, José Luis Serratos Manager on Duty.

    تقييم

    Round Indicators

    • أكتوبر 1 2018
    • العائلة

    Abby D

    “Great service”


    All staff was great at providing excellent service but someone that really stood out was Ana Velasco a host for the buffet and she was so amazing! Her personality is what makes this hotels hospitality so great! People like her is what makes you want to come back, and my family will surely do so! As soon as you see Ana Velasco she is all smiles and starts conversation while going to the table. She also is the person who sees you out by the entrance and recognizes you, so she makes sure you had a great overall experience at dinner. Thank you so much Ana Velasco!


    استجاب HBarcelo-Maya-Palace, Gerente في ‪Premium Level at Barceló Maya Palace‬, لهذا التعليق
    Dear Abby D, I thank you, for taking the time to write such a delightful review about Barceló Maya Palace. Our staff is dedicated to providing you with an incomparable level of personalized service designed for our guests and we are delighted we have met your expectations. We hope to welcome you again in the near future. Warm Regards, José Luis Serratos Manager on Duty.

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