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Barceló Hotel Interiors  Bilbao Nervión
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Map and location

Paseo Campo Volantín, 11   48007 Bilbao , País Vasco   España  


Places of Interest

9 km Bilbao

200 m RENFE Abando, Metro Station

15 km Puerto

200 m Guggenheim Museum

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

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Barceló Bilbao Nervión

4.5/5 Round Indicators
| 3575 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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التصفية حسب:

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    Round Indicators
    happy56traveller ‪Essex‬, المملكة المتحدة. 05/15/2019 العائلة

    “Too many niggling problems”

    On check in, the room allocated to us had issues - couldn't get the air con to work and it was impossible to get the wardrobe door to open any more than about 5cm which made it unusable. We were eventually moved to a better room free of charge, a suite, which was significantly better but over the 3 days we stayed there were still problems - still servicing the room at 17:30 when we returned,key cards deactivated on our last day when returning from breakfast and several hours before mid day checkout! The bar and restaurant staff were unhelpful and just didn't engage or want to help when looking for an evening meal. The best part of the hotel was the breakfast options which were both plentiful and varied. However, on our first morning we weren't given any indication of arrangements or what was available including fresh cooked options. It seems the hotel focuses more on the visiting business traveller rather than the tourist. They have some way to go to become a destination hotel of choice for tourists.

    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
     Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize for the inconveniences. We have read your review with our utmost attention and will take note of your constructive remarks. We are sorry for the technical problems you encountered in the first room you were accomodated; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We are happy to know our team was able to move you to one of our beautiful suites. Regarding the cleaning times, we clean the rooms from early in the morning until 6pm, we apologize for not being able to adapt the cleaning times to your needs. For future occasions, do not hesitate te contact our Front Desk to let us know you want cleaning service at a determinated time. The keys of the room should work until check out time. Sometimes they might disconnect if they are close to mobile phones, we are sorry for the inconveniences this might have caused you. Also, please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Kind regards, Management Team

    Round Indicators
    traveltheworld1113 ‪Northampton‬, المملكة المتحدة. 05/13/2019 زوجان

    “Great location”

    Our superior room was very nice. Bed was comfortable and the room well equipped with tea/coffee, robes and slippers. Liked the quirky integral bathroom. Hotel is in ideal location for exploring Bilbao.

    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
     Dear guest, First and foremost we would like to thank you for choosing our Barceló Nervion hotel for your visit to Bilbao and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to know you enjoyed your stay with us, especially the equipment and design of the room, with all the facilities you need for a perfect citybreak, as well as the convenient location near all the interests of our beautiful city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Management Team Barceló Bilbao Nervion

    Round Indicators
    SusanRossRob إدنبرة, المملكة المتحدة. 05/12/2019 عطلة مع الأصدقاء

    “Excellent Facilities”

    The Barcelo Nervion is centrally located close to the amazing Guggenheim museum. The facilities are excellent, especially for disabled travellers. My room was close to the lift, as requested, and had everything I needed to make my stay comfortable and secure. All the staff were exceptionally helpful and friendly. Food and drink was all of a good standard and very reasonably priced.

    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
     Dear Susan, thank you very much for sharing your feedback after your stay with us and thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide all of our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also thrilled to know you received a service that matched your expectations and that they all contributed to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    stephogrunt ‪Hastings‬, المملكة المتحدة. 05/12/2019 زوجان

    “Excellent hotel near Guggenheim”

    This is a large modern hotel by the river, short walk from both Guggenheim and old town. Our room was excellent - large comfy bed, plenty of pillow choice, good shower and even a kettle and tea making equipment - unusual for European hotels. Very quiet as well. The breakfast buffet was excellent too, a wide choice. We had a meal in the restaurant - fine. Staff were pleasant. Only downside was cost of parking - 27 euros for 24 hours...., but it is a secure underground garage. Would recommend this hotel.

    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
     Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We are thrilled to know you enjoyed your stay in all aspects: the comfy and well-equiped room we assigned for your stay, our convenient location, our delicious gastronomic offer and the service provided by our staff. We lament to read about your dissatisfaction with the price of the parking. We would like to inform you that it is located in the centre of Bilbao and therefore, it has a huge demand. However, we study the prices according to hotels of the same category in our area and offer an alternative public parking located 5 minutes from the hotel wehere our guests can enjoy a discounted price. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    AnnaFrances Bristol. 05/11/2019 زوجان

    “Great location and good service”

    We spent four nights here, the room was spacious, clean and comfortable. The staff were very good (though we would've liked more tea bags and milk!! ) the location was excellent and we loved Bilbao. The breakfast was very good, lots of choice and healthy options and overall we'd recommend it.

    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
     Dear Anna, Thank you for making our Barceló Bilbao Nervion your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor. We are delighted to know you enjoyed our comfy rooms, as well as the privileged location of our hotel and the delicious buffet breakfast we serve every morning. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are sorry for failing providing you more tea and milk facilities. For future occasions do not hesitate to contact our Front Desk team, who will be happy to provide you with anything that would make your stay more comfortable. Once more we thank you for sharing your experience with us. We look forward to serving you again soon. Best regards, Management Team

    تقييم

    Round Indicators

    • مايو 15 2019
    • ‪Essex‬, المملكة المتحدة
    • العائلة

    happy56traveller

    “Too many niggling problems”


    On check in, the room allocated to us had issues - couldn't get the air con to work and it was impossible to get the wardrobe door to open any more than about 5cm which made it unusable. We were eventually moved to a better room free of charge, a suite, which was significantly better but over the 3 days we stayed there were still problems - still servicing the room at 17:30 when we returned,key cards deactivated on our last day when returning from breakfast and several hours before mid day checkout! The bar and restaurant staff were unhelpful and just didn't engage or want to help when looking for an evening meal. The best part of the hotel was the breakfast options which were both plentiful and varied. However, on our first morning we weren't given any indication of arrangements or what was available including fresh cooked options. It seems the hotel focuses more on the visiting business traveller rather than the tourist. They have some way to go to become a destination hotel of choice for tourists.


    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
    Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize for the inconveniences. We have read your review with our utmost attention and will take note of your constructive remarks. We are sorry for the technical problems you encountered in the first room you were accomodated; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We are happy to know our team was able to move you to one of our beautiful suites. Regarding the cleaning times, we clean the rooms from early in the morning until 6pm, we apologize for not being able to adapt the cleaning times to your needs. For future occasions, do not hesitate te contact our Front Desk to let us know you want cleaning service at a determinated time. The keys of the room should work until check out time. Sometimes they might disconnect if they are close to mobile phones, we are sorry for the inconveniences this might have caused you. Also, please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Kind regards, Management Team

    تقييم

    Round Indicators

    • مايو 13 2019
    • ‪Northampton‬, المملكة المتحدة
    • زوجان

    traveltheworld1113

    “Great location”


    Our superior room was very nice. Bed was comfortable and the room well equipped with tea/coffee, robes and slippers. Liked the quirky integral bathroom. Hotel is in ideal location for exploring Bilbao.


    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
    Dear guest, First and foremost we would like to thank you for choosing our Barceló Nervion hotel for your visit to Bilbao and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to know you enjoyed your stay with us, especially the equipment and design of the room, with all the facilities you need for a perfect citybreak, as well as the convenient location near all the interests of our beautiful city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Management Team Barceló Bilbao Nervion

    تقييم

    Round Indicators

    • مايو 12 2019
    • إدنبرة, المملكة المتحدة
    • عطلة مع الأصدقاء

    SusanRossRob

    “Excellent Facilities”


    The Barcelo Nervion is centrally located close to the amazing Guggenheim museum. The facilities are excellent, especially for disabled travellers. My room was close to the lift, as requested, and had everything I needed to make my stay comfortable and secure. All the staff were exceptionally helpful and friendly. Food and drink was all of a good standard and very reasonably priced.


    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
    Dear Susan, thank you very much for sharing your feedback after your stay with us and thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide all of our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also thrilled to know you received a service that matched your expectations and that they all contributed to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Management Team Barceló Bilbao Nervión

    تقييم

    Round Indicators

    • مايو 12 2019
    • ‪Hastings‬, المملكة المتحدة
    • زوجان

    stephogrunt

    “Excellent hotel near Guggenheim”


    This is a large modern hotel by the river, short walk from both Guggenheim and old town. Our room was excellent - large comfy bed, plenty of pillow choice, good shower and even a kettle and tea making equipment - unusual for European hotels. Very quiet as well. The breakfast buffet was excellent too, a wide choice. We had a meal in the restaurant - fine. Staff were pleasant. Only downside was cost of parking - 27 euros for 24 hours...., but it is a secure underground garage. Would recommend this hotel.


    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
    Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We are thrilled to know you enjoyed your stay in all aspects: the comfy and well-equiped room we assigned for your stay, our convenient location, our delicious gastronomic offer and the service provided by our staff. We lament to read about your dissatisfaction with the price of the parking. We would like to inform you that it is located in the centre of Bilbao and therefore, it has a huge demand. However, we study the prices according to hotels of the same category in our area and offer an alternative public parking located 5 minutes from the hotel wehere our guests can enjoy a discounted price. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Management Team Barceló Bilbao Nervión

    تقييم

    Round Indicators

    • مايو 11 2019
    • Bristol
    • زوجان

    AnnaFrances

    “Great location and good service”


    We spent four nights here, the room was spacious, clean and comfortable. The staff were very good (though we would've liked more tea bags and milk!! ) the location was excellent and we loved Bilbao. The breakfast was very good, lots of choice and healthy options and overall we'd recommend it.


    استجاب BilbaoNervion, Guest Experience Manager في بارسيلو بلباو نرفيون, لهذا التعليق
    Dear Anna, Thank you for making our Barceló Bilbao Nervion your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor. We are delighted to know you enjoyed our comfy rooms, as well as the privileged location of our hotel and the delicious buffet breakfast we serve every morning. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are sorry for failing providing you more tea and milk facilities. For future occasions do not hesitate to contact our Front Desk team, who will be happy to provide you with anything that would make your stay more comfortable. Once more we thank you for sharing your experience with us. We look forward to serving you again soon. Best regards, Management Team

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    رمز الخصم أو رمز العرض الترويجي ( يظهر أيضًا بإسم promo code) و هو عبارة عن مجموعة أحرف و/ أو أرقام تمنحك الفرصة للاستمتاع بخصم على قيمة السعر العادي. إذا كان لديك رمزا ترويجيا قم بإدخاله و سيتم تطبيق الخصم على نفس هذا الحجز. عندما تضيف رمز الخصم سوف يتغير إجمالي الأسعار الظاهرة خلال الخطوة الأولى من مرحلة السداد بحيث يعكس الخصم الذي تم إضافته. 

    الخصم لا يشمل الإضافات و/أو الخدمات الإضافية و لا أسعار آخر الغرف الشاغرة. يسمح بقبول رمز خصم واحد للحجز الواحد، ويصبح صالحًا فقط أثناء إجراء الحجز.** 

    سيكون الحد الأقصى من مبلغ الخصم المتراكم بنسبة 20% على السعر وسيكون ممكنًا الجمع بين كود خصم وخصم خاص*** ( خصومات على الحجز متعدد الغرف، وكبار السن، والمقيمين، وجيل الألفية، وعائلة كبيرة العدد، إلخ.) والخصم للعملاء المشتركين في برنامج my Barceló. 

    *تحتفظ Barceló بحق الموافقة على تطبيق الخصومات المعروضة. 

    **لا يُسمح بتطبيق الخصم عند الوصول إلى الفندق، ويعد صالحا للتطبيق أثناء القيام بالحجز فقط. 

    *** عند الوصول سيطالب الفندق بالاطلاع على الوثائق الثبوتية الرسمية والجارية ليتحقق من استيفاء شروط رموز الخصم والخصومات الخاصة. ف