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Occidental Papagayo - Adults only

4.0/5 Round Indicators
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    stephanieb488 ‪Cochrane‬, كندا. 11/14/2018 زوجان

    “Amazing is all I can say ”

    We arrived on October 29 and stayed until November 10. 13 days of paradise were from Canada. From our flight with WestJet to our transfer to hotel with swish travel. Amazing. Once we arrived at the resort we were in ahh Beautiful views amazing staff who were always happy food was also amazing all around. The staff at the buffet and the restaurants are amazing workers always had a smile on the faces and they worked amazing quick to cleaning the table once you were done eating and always there to please us. Entertainment staff also amazing We always involved ourselfs with what they had to offer. Our room was amazing with an amazing view. Building 20. Room 2002 Room was always cleaned and fridge was always restocked. Many iguanas and beautiful birds around Howler monkeys were over by the archery area. There was about 10 of them. Raccoons were also around and so cute. We loved seeing them. Weather was amazing THE BARS. Also know what there doing there was no shortage of things to try and drink All in all our vacation of 13 days in paradise or heaven was amazing we booked 3 excursions with our swish travel representative. Yvette. We had the sence of safety when ever we went out. Our rides would show up and the swish travel rep would be there to send us off. The guide was also with swish travel and easy to notice as they wore a uniform First excursion was atv tour 2 hours with Congo trail. 85$ American Loved every second of it there is an animal sanctuary located where you start and finish with the atv. Worth the 5$ to go in Second excursion was Palo verde national park with Liberia tour and pineapple tour 105 American We seen crocodile monkeys beautiful birds and many more animals had an amazing lunch then pineapple tour learnt a lot and tasted the best pinnaple in my life freshly picked. Quick tour of liberia then back to resort Third excursion was pure adrenaline 139 American Horse back riding. Water tubbing, amazing lunch , and zip lining I was terrified for zip lining at first but then it was so amazing. All in all I’d do this excursion again and again Safe and very friendly staff We also went to coco beach with the shuttle from resort. Many stores to buy souvenirs On the beach we seen sting rays one even swam under my kyake beach has high and low tide. But still amazing sunsets are a must see Pool well we were in it 70 % of our days also very nice It is a smaller resort but that’s the best part of it felt like we were welcome and felt like home we didn’t want to leave Entertainment is beautiful piano guitar saxophone nights amazing talent Yes there isn’t big shows like other big resorts but this was perfect relaxing and beautiful If you haven’t notice yet but this place is a must see and a for sure return if I could rate the resort a 6 star or more I would. Why cause it was perfect from first day to the last I can go in and in about our trip It was just purely AMAZING Please feel free to msg me if you have any questions
    Round Indicators
    JoyousDiver Grants Pass, Oregon, USA. 11/13/2018

    “Occidental Papagayo”

    We enjoyed our weeks stay with a room next to the jungle and a view of the bay and the wet bar pool. The room was very clean, well appointed, small frig, coffee, flat screen TV with cable. The howler monkeys came right by our room along with the local coati. This is a very quiet resort with good food and wonderful staff! It is very hilly but they have carts that will pick up at your building and go anywhere on the property! Extremely beautiful!!

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear JoyusDiver Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings, specially that howler monkeys and coatis.We are glad that out staff contributed so much to your stay. Again we thank you for this wonderful review on TripAdvisor, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Kristy P ‪Omaha‬, ‪Nebraska‬. 11/11/2018

    “Not terrible but not amazing”

    The hotel was priced appropriately for what it offered. It was not the best resort I've stayed at but it was not terrible. My room was building 23 which faced the ocean and in a great location. Inside the room the safe often broke (it may have been user error, if I touched the wrong button it would lock up). The shower head would not stay up so my option were to hold it or put on the ground to wash up. The temperature on/off switch would close on its own when the water was warm. I could only get it to stay on hot or cold and the conditioner would come out and shoot against the wall. The counter in the bathroom would often get small ants, I would blow dry them in the sink and wash them down. Housekeeping was great! I'm not messy but it was nice to come back everyday to fresh towels and my bed made. I did not like wearing a wrist band the entire stay. I have been to many all-inclusive where that was not necessary. Food was fine but I was really grossed out by the HUGE mouse that ran through the dinning area when I was eating. It would be nice if they had a few grab and go options later in the evening. After 9:30 everything was closed and you would need to wait until morning. The main pool had drink servers which was nice but they were done around 4pm. The bar was indoors and you could not go in wet, from 4pm-6pm (closing time) it was not convenient to get a drink. The beach was ok but since it's in the bay there were no waves. Could be good or bad based on your preference. Staff was very friendly.

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear Kristy P In Occidental Papagayo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guest´s expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We want to thank you for the advice on the maintenance of the room and passed your comments to our technical service so that they can revise the situation in order to study how this can be improved. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service.We are committed to an official health and hygiene program that includes complying with the strict pest control program. These are strictly monitored and reported daily and verified by an external company; so we apologize for the experience he had in our restaurant, we will make sure to reinforce the control procedures Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Mare Prudencio General Manager Occidental Papagayo

    Round Indicators
    JamieMatei ‪Fort McMurray‬, كندا. 11/10/2018 زوجان

    “Beautiful Spot & Great Hotel Overall”

    Fantastic Spot - 4.5 Star hotel, that just needs a couple small tweaks. Front Line Staff is fantastic and will do whatever it takes to keep the guest happy. Resort is cleaned very well considering the amount of wildlife and bugs in the area. So no worries there. We were in building 19 and it was viewing the water and was a great spot. Don't feel bad about the extra calories if you are in that area of the property, you will walk them off. But there is a family of Raccoons in the area, so make sure you leave nothing outside and ensure your door is latched. Don't leave the porch light on either, or the bugs will appear and you will upset your neighbor. Food - well if you eat clean and closer to a plant based diet with cleaner proteins then this place is for you. It was fine for us because that's how we eat, but if you enjoy a higher calorie, higher fat, and sugar North American Diet, this place or this region may not be for you. There are some options for that type of diet, but not like you would be used to in the Caribbean, pretty standard Central and South American diet which helps you feel great throughout the day. Spa - great spa, and if you are used to Mexico Prices for spa services... well this hotel is great, because you get the same service at a reasonable price. great staff and great value. Why it never got a 5 star rating - There is no access to any food after 9:30pm this includes the store on site. we returned home late from an excursion at 9:50 and room service wasn't available. The hotel and the excision company went back and forth saying it was each others fault our group had no food. But, thats pretty minor, but very odd you cant get something to eat on such a large property after 930. Never seen this before in the 15 all-inclusive I've been too. The Jacuzzi beside the main pool, has half of the jets that are broken, and there is no heat on it. Not even at 95* which would have been nice. its non-heated like the pool, which doesn't make sense, its just another small body of water? Also, especially the snack bar, it you are starving at 11:00am and waiting for the snack bar, you will be disappointed, it happened to us 4 out of the 7 days, that they opened up to 30 minutes late, and some other other times it opened on time and they let you in, they would only have half of the food out. Not a big deal, but one would think if you are more than half the time opening up late, that you would change your practices and have the staff down there starting the day 30 minutes earlier to provide better service. I ask one of the supervisors there after the 2nd day, and he pretty much told me to pound sand, and it opens when it opens. The beach is very nice, but we had Red Tide almost everyday which was unfortunate, so you could see much and smelt a little bit, but im sure it will be getting better as we go throughout the season. My Spanish is pieced together, but i get around good enough, and its tough to speak another language, but a large percentage of front line staff don't speak English, or very little which makes it very though for the other guests who spoke no Spanish. My recommendation is the hotel invest a little more into their employees and support them on speaking English where over 80% of the people when i was there, was their first language. I recommend the area strongly and also for ADULTS, fantastic 4.5 star property.

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear Jamie Matei Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. I will pass along your kind words to all of them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    pkungel ‪Kingsville‬, كندا. 11/07/2018

    “One of the worst stays ever!”

    We arrived late in the afternoon to find that the resort was under construction. The main pool was closed for renovations. Not much for entertainment at night Liquor is not what is advertised or what you pay for. We upgraded our room and package and it was not worth the extra money. My husband ordered Canadian Club as he is whiskey drinker and it was actually Bourbon in a CC bottle.The ac never worked in the room and we had to have maintenance visit daily.

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear Guest We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Papagayo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. However, we are disconcerted to read your comment about our main pool, since no repairs or remodeling have been carried out on it this year, except for the daily cleaning maintenance. Please rest assured we have taken good note of your remarks related to the bar and restaurant prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 14 2018
    • ‪Cochrane‬, كندا
    • زوجان

    stephanieb488

    “Amazing is all I can say ”


    We arrived on October 29 and stayed until November 10. 13 days of paradise were from Canada. From our flight with WestJet to our transfer to hotel with swish travel. Amazing. Once we arrived at the resort we were in ahh Beautiful views amazing staff who were always happy food was also amazing all around. The staff at the buffet and the restaurants are amazing workers always had a smile on the faces and they worked amazing quick to cleaning the table once you were done eating and always there to please us. Entertainment staff also amazing We always involved ourselfs with what they had to offer. Our room was amazing with an amazing view. Building 20. Room 2002 Room was always cleaned and fridge was always restocked. Many iguanas and beautiful birds around Howler monkeys were over by the archery area. There was about 10 of them. Raccoons were also around and so cute. We loved seeing them. Weather was amazing THE BARS. Also know what there doing there was no shortage of things to try and drink All in all our vacation of 13 days in paradise or heaven was amazing we booked 3 excursions with our swish travel representative. Yvette. We had the sence of safety when ever we went out. Our rides would show up and the swish travel rep would be there to send us off. The guide was also with swish travel and easy to notice as they wore a uniform First excursion was atv tour 2 hours with Congo trail. 85$ American Loved every second of it there is an animal sanctuary located where you start and finish with the atv. Worth the 5$ to go in Second excursion was Palo verde national park with Liberia tour and pineapple tour 105 American We seen crocodile monkeys beautiful birds and many more animals had an amazing lunch then pineapple tour learnt a lot and tasted the best pinnaple in my life freshly picked. Quick tour of liberia then back to resort Third excursion was pure adrenaline 139 American Horse back riding. Water tubbing, amazing lunch , and zip lining I was terrified for zip lining at first but then it was so amazing. All in all I’d do this excursion again and again Safe and very friendly staff We also went to coco beach with the shuttle from resort. Many stores to buy souvenirs On the beach we seen sting rays one even swam under my kyake beach has high and low tide. But still amazing sunsets are a must see Pool well we were in it 70 % of our days also very nice It is a smaller resort but that’s the best part of it felt like we were welcome and felt like home we didn’t want to leave Entertainment is beautiful piano guitar saxophone nights amazing talent Yes there isn’t big shows like other big resorts but this was perfect relaxing and beautiful If you haven’t notice yet but this place is a must see and a for sure return if I could rate the resort a 6 star or more I would. Why cause it was perfect from first day to the last I can go in and in about our trip It was just purely AMAZING Please feel free to msg me if you have any questions


    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • Grants Pass, Oregon, USA

    JoyousDiver

    “Occidental Papagayo”


    We enjoyed our weeks stay with a room next to the jungle and a view of the bay and the wet bar pool. The room was very clean, well appointed, small frig, coffee, flat screen TV with cable. The howler monkeys came right by our room along with the local coati. This is a very quiet resort with good food and wonderful staff! It is very hilly but they have carts that will pick up at your building and go anywhere on the property! Extremely beautiful!!


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear JoyusDiver Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings, specially that howler monkeys and coatis.We are glad that out staff contributed so much to your stay. Again we thank you for this wonderful review on TripAdvisor, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 11 2018
    • ‪Omaha‬, ‪Nebraska‬

    Kristy P

    “Not terrible but not amazing”


    The hotel was priced appropriately for what it offered. It was not the best resort I've stayed at but it was not terrible. My room was building 23 which faced the ocean and in a great location. Inside the room the safe often broke (it may have been user error, if I touched the wrong button it would lock up). The shower head would not stay up so my option were to hold it or put on the ground to wash up. The temperature on/off switch would close on its own when the water was warm. I could only get it to stay on hot or cold and the conditioner would come out and shoot against the wall. The counter in the bathroom would often get small ants, I would blow dry them in the sink and wash them down. Housekeeping was great! I'm not messy but it was nice to come back everyday to fresh towels and my bed made. I did not like wearing a wrist band the entire stay. I have been to many all-inclusive where that was not necessary. Food was fine but I was really grossed out by the HUGE mouse that ran through the dinning area when I was eating. It would be nice if they had a few grab and go options later in the evening. After 9:30 everything was closed and you would need to wait until morning. The main pool had drink servers which was nice but they were done around 4pm. The bar was indoors and you could not go in wet, from 4pm-6pm (closing time) it was not convenient to get a drink. The beach was ok but since it's in the bay there were no waves. Could be good or bad based on your preference. Staff was very friendly.


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear Kristy P In Occidental Papagayo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guest´s expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We want to thank you for the advice on the maintenance of the room and passed your comments to our technical service so that they can revise the situation in order to study how this can be improved. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service.We are committed to an official health and hygiene program that includes complying with the strict pest control program. These are strictly monitored and reported daily and verified by an external company; so we apologize for the experience he had in our restaurant, we will make sure to reinforce the control procedures Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Mare Prudencio General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 10 2018
    • ‪Fort McMurray‬, كندا
    • زوجان

    JamieMatei

    “Beautiful Spot & Great Hotel Overall”


    Fantastic Spot - 4.5 Star hotel, that just needs a couple small tweaks. Front Line Staff is fantastic and will do whatever it takes to keep the guest happy. Resort is cleaned very well considering the amount of wildlife and bugs in the area. So no worries there. We were in building 19 and it was viewing the water and was a great spot. Don't feel bad about the extra calories if you are in that area of the property, you will walk them off. But there is a family of Raccoons in the area, so make sure you leave nothing outside and ensure your door is latched. Don't leave the porch light on either, or the bugs will appear and you will upset your neighbor. Food - well if you eat clean and closer to a plant based diet with cleaner proteins then this place is for you. It was fine for us because that's how we eat, but if you enjoy a higher calorie, higher fat, and sugar North American Diet, this place or this region may not be for you. There are some options for that type of diet, but not like you would be used to in the Caribbean, pretty standard Central and South American diet which helps you feel great throughout the day. Spa - great spa, and if you are used to Mexico Prices for spa services... well this hotel is great, because you get the same service at a reasonable price. great staff and great value. Why it never got a 5 star rating - There is no access to any food after 9:30pm this includes the store on site. we returned home late from an excursion at 9:50 and room service wasn't available. The hotel and the excision company went back and forth saying it was each others fault our group had no food. But, thats pretty minor, but very odd you cant get something to eat on such a large property after 930. Never seen this before in the 15 all-inclusive I've been too. The Jacuzzi beside the main pool, has half of the jets that are broken, and there is no heat on it. Not even at 95* which would have been nice. its non-heated like the pool, which doesn't make sense, its just another small body of water? Also, especially the snack bar, it you are starving at 11:00am and waiting for the snack bar, you will be disappointed, it happened to us 4 out of the 7 days, that they opened up to 30 minutes late, and some other other times it opened on time and they let you in, they would only have half of the food out. Not a big deal, but one would think if you are more than half the time opening up late, that you would change your practices and have the staff down there starting the day 30 minutes earlier to provide better service. I ask one of the supervisors there after the 2nd day, and he pretty much told me to pound sand, and it opens when it opens. The beach is very nice, but we had Red Tide almost everyday which was unfortunate, so you could see much and smelt a little bit, but im sure it will be getting better as we go throughout the season. My Spanish is pieced together, but i get around good enough, and its tough to speak another language, but a large percentage of front line staff don't speak English, or very little which makes it very though for the other guests who spoke no Spanish. My recommendation is the hotel invest a little more into their employees and support them on speaking English where over 80% of the people when i was there, was their first language. I recommend the area strongly and also for ADULTS, fantastic 4.5 star property.


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear Jamie Matei Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. I will pass along your kind words to all of them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 7 2018
    • ‪Kingsville‬, كندا

    pkungel

    “One of the worst stays ever!”


    We arrived late in the afternoon to find that the resort was under construction. The main pool was closed for renovations. Not much for entertainment at night Liquor is not what is advertised or what you pay for. We upgraded our room and package and it was not worth the extra money. My husband ordered Canadian Club as he is whiskey drinker and it was actually Bourbon in a CC bottle.The ac never worked in the room and we had to have maintenance visit daily.


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear Guest We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Papagayo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. However, we are disconcerted to read your comment about our main pool, since no repairs or remodeling have been carried out on it this year, except for the daily cleaning maintenance. Please rest assured we have taken good note of your remarks related to the bar and restaurant prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

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