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Amplia piscina del hotel Occidental Grand Papagayo Resort
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Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4632 تعليقات النزلاء

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    Round Indicators
    307tuvias ‪Gulf of Papagayo‬, كوستاريكا. 09/21/2019 العائلة

    “Wi-Fi charges”

    Hotel is pretending to be a first class hotel. It is located at a very nice location the receptionist gave a very good service but the hotel is trying to earn in a way it is not common today they charge extra for the wi-fi. Even though in Agoda site it appears as included
    Round Indicators
    david v 09/20/2019 الأعمال

    “Thanks so much Keissel and staff...”

    We loved ower guide keissel on the snorkel and the kayaking tour... Thanks so much for your hospitality.... We went to the other beach North by kayak... and we snorkel and Saw four turtles. She deserves a promotion...

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear David Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of Kessell. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Angeline Michel... H 09/19/2019

    “NOT A 4 star”

    We reached home on Wednesday from The Occidental Grand Papagayo by Barceló This was our first time visiting this resort and my first impression was the scenery. The scenery was absolutely beautiful. We spend a week there and I must say the food wasn’t my favorite. There’s wasn’t much variety to choose from at all. They had a hot, salad, bread and desert station. The hot station consists of rice and bean, mixed or stew vegetables AKA Ratatouille, fried plantain, chicken in some sauce, fish in some sauce and nachos and this could be lunch or dinner just to give you some samples but majority of the time the food was very salty. They food stations just didn’t wow us at all. We had been to other resort and the variety you just couldn’t wait to see what they going to serve you next we really got excited but not here. Breakfast was the same for the whole week we were there not even a slice of bacon or sausage you couldn’t get. There’s wasn’t much activity for us to do at the pool they had activity for the beach like snorkeling and jet skiing. I was looking forward to doing some Zumba. We wanted to hear good music at least at the pool area just to hear signs of life around us but the resort was very dead especially at night. They didn’t have much entertainments for us to do especially when you’re so secluded. This first night we were here was a guitar player he was very good and the last night was a man who played the flute and saxophone he was an excellent entertainer. They also had this disco room that played music but was so loud we left after couple minutes. You can also tell at one time this resort was beautiful but the new management Barceló need to invested in the resort and bring it back to life. The concrete stairs have so many crack in them. We met a lovely couple from Canada and this was their second time at Occidental and they were telling us that the resort when downhill after Barceló took over they said the food was on point back them and you had more variety to choose from but that’s was then and this is now. Overall it wasn’t a terrible stay we had a good time venturing out on our own just walking and taking in the scenery and listening to all the animals around us. The beach need some upgrading there was too many rocks, no umbrella to sit under and no services to take your order for drinks at the beach. I wouldn’t say that this resort was a 4 star but more of a 3 star. The room was spacious and very clean. They need new white towels the ones they have were very dingy. Some of the staffs were friendly NOT all. Would we go back no but you will have to experience it for yourselves this was just our experience. Glad to be home.

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear Angeline Michel Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We regret that you felt the quality or variety of our culinary options did not meet your expectations. Apart from our specialty restaurants, we strive to offer a broad selection of international dishes in order to suit all tastes and to provide our guests with an enjoyable dining experience. We are always open to suggestions from our guests in resort as to what kind of dishes they would like to see available so our Chef may prepare them for you, please rest assured that your comments will be shared with our Chefs to enhance our future guest's dining experiences. Also we regret reading of your disappointment with our entertainment offer. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including snorkelling, kayaking, paddle boarding, scuba lesson, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We will continue doing our best to bring activities which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. Some of our guests love the natural, rugged beauty of the volcanic sand beach whereas others prefer and expect an expanse of golden or white sand more typical of the caribbean. We have different types of beaches in Costa Rica but, due to the terrain of the area, most are natural beaches carved out of the cliffside and surrounded by the dry tropical forest. in the other hand, .it is fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Grether0331 09/18/2019 عطلة مع الأصدقاء

    “Lovely place!”

    We had an amazing time here! What we loved the most were all the activities that were included (especially snorkeling!). The views were unique. The food, drinks, and amenities were really good. Would definitely go back in the blink of an eye. Thank you!

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear Grether Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are so pleased that we did it for you. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    justice1950 سان فرانسيسكو, كاليفورنيا. 09/18/2019 زوجان

    “Simply average”

    First of all staff is absolutely great Friendly helpful and very courteous Restaurants bland and not at all good Choices limited and poorly prepared Salad and fruits are sometimes frozen to plate after being saved from previous day Food limited at times or not available to guest due to lack of quantity Snack bar is disgusting and a place to avoid Rooms are less than what I expected in an upgrade Bathrooms not air conditioned and are extremely hot and stuffy much like camping also in need of repair and upgrade Activities very limited and no real plan to entertain guest unlike other resorts I have stayed Really boring unless you like a guy playing a saxophone in the lobby Beach is a really long walk a steep hill back to hotel much like the entire property Overall I recommend excursions for entertainment and food This hotel has good beds and that is good because all you can enjoy here is sleep Bad food boring atmosphere and difficult hills to negotiate resort This is my last day and looking forward to leaving

    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
     Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We regret that you felt the quality or variety of our culinary options did not meet your expectations. Apart from our specialty restaurants, we strive to offer a broad selection of international dishes in order to suit all tastes and to provide our guests with an enjoyable dining experience. We are always open to suggestions from our guests in resort as to what kind of dishes they would like to see available so our Chef may prepare them for you Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We are an all-inclusive resort offering an “Adults Only” concept in an intimate and friendly atmosphere. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including snorkelling, kayaking, paddle boarding, scuba lesson, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Costa Rica worldwide ensuring you in advance of our best intentions at all times. Kind regards, Raúl Arranz Director General Occidental Papagayo

    تقييم

    Round Indicators

    • سبتمبر 21 2019
    • ‪Gulf of Papagayo‬, كوستاريكا
    • العائلة

    307tuvias

    “Wi-Fi charges”


    Hotel is pretending to be a first class hotel. It is located at a very nice location the receptionist gave a very good service but the hotel is trying to earn in a way it is not common today they charge extra for the wi-fi. Even though in Agoda site it appears as included


    تقييم

    Round Indicators

    • سبتمبر 20 2019
    • الأعمال

    david v

    “Thanks so much Keissel and staff...”


    We loved ower guide keissel on the snorkel and the kayaking tour... Thanks so much for your hospitality.... We went to the other beach North by kayak... and we snorkel and Saw four turtles. She deserves a promotion...


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear David Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of Kessell. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • سبتمبر 19 2019

    Angeline Michel... H

    “NOT A 4 star”


    We reached home on Wednesday from The Occidental Grand Papagayo by Barceló This was our first time visiting this resort and my first impression was the scenery. The scenery was absolutely beautiful. We spend a week there and I must say the food wasn’t my favorite. There’s wasn’t much variety to choose from at all. They had a hot, salad, bread and desert station. The hot station consists of rice and bean, mixed or stew vegetables AKA Ratatouille, fried plantain, chicken in some sauce, fish in some sauce and nachos and this could be lunch or dinner just to give you some samples but majority of the time the food was very salty. They food stations just didn’t wow us at all. We had been to other resort and the variety you just couldn’t wait to see what they going to serve you next we really got excited but not here. Breakfast was the same for the whole week we were there not even a slice of bacon or sausage you couldn’t get. There’s wasn’t much activity for us to do at the pool they had activity for the beach like snorkeling and jet skiing. I was looking forward to doing some Zumba. We wanted to hear good music at least at the pool area just to hear signs of life around us but the resort was very dead especially at night. They didn’t have much entertainments for us to do especially when you’re so secluded. This first night we were here was a guitar player he was very good and the last night was a man who played the flute and saxophone he was an excellent entertainer. They also had this disco room that played music but was so loud we left after couple minutes. You can also tell at one time this resort was beautiful but the new management Barceló need to invested in the resort and bring it back to life. The concrete stairs have so many crack in them. We met a lovely couple from Canada and this was their second time at Occidental and they were telling us that the resort when downhill after Barceló took over they said the food was on point back them and you had more variety to choose from but that’s was then and this is now. Overall it wasn’t a terrible stay we had a good time venturing out on our own just walking and taking in the scenery and listening to all the animals around us. The beach need some upgrading there was too many rocks, no umbrella to sit under and no services to take your order for drinks at the beach. I wouldn’t say that this resort was a 4 star but more of a 3 star. The room was spacious and very clean. They need new white towels the ones they have were very dingy. Some of the staffs were friendly NOT all. Would we go back no but you will have to experience it for yourselves this was just our experience. Glad to be home.


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear Angeline Michel Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We regret that you felt the quality or variety of our culinary options did not meet your expectations. Apart from our specialty restaurants, we strive to offer a broad selection of international dishes in order to suit all tastes and to provide our guests with an enjoyable dining experience. We are always open to suggestions from our guests in resort as to what kind of dishes they would like to see available so our Chef may prepare them for you, please rest assured that your comments will be shared with our Chefs to enhance our future guest's dining experiences. Also we regret reading of your disappointment with our entertainment offer. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including snorkelling, kayaking, paddle boarding, scuba lesson, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We will continue doing our best to bring activities which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. Some of our guests love the natural, rugged beauty of the volcanic sand beach whereas others prefer and expect an expanse of golden or white sand more typical of the caribbean. We have different types of beaches in Costa Rica but, due to the terrain of the area, most are natural beaches carved out of the cliffside and surrounded by the dry tropical forest. in the other hand, .it is fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • سبتمبر 18 2019
    • عطلة مع الأصدقاء

    Grether0331

    “Lovely place!”


    We had an amazing time here! What we loved the most were all the activities that were included (especially snorkeling!). The views were unique. The food, drinks, and amenities were really good. Would definitely go back in the blink of an eye. Thank you!


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear Grether Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are so pleased that we did it for you. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • سبتمبر 18 2019
    • سان فرانسيسكو, كاليفورنيا
    • زوجان

    justice1950

    “Simply average”


    First of all staff is absolutely great Friendly helpful and very courteous Restaurants bland and not at all good Choices limited and poorly prepared Salad and fruits are sometimes frozen to plate after being saved from previous day Food limited at times or not available to guest due to lack of quantity Snack bar is disgusting and a place to avoid Rooms are less than what I expected in an upgrade Bathrooms not air conditioned and are extremely hot and stuffy much like camping also in need of repair and upgrade Activities very limited and no real plan to entertain guest unlike other resorts I have stayed Really boring unless you like a guy playing a saxophone in the lobby Beach is a really long walk a steep hill back to hotel much like the entire property Overall I recommend excursions for entertainment and food This hotel has good beds and that is good because all you can enjoy here is sleep Bad food boring atmosphere and difficult hills to negotiate resort This is my last day and looking forward to leaving


    استجاب Jean Marie P, Manager في ‪Occidental Papagayo - Adults only‬, لهذا التعليق
    Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We regret that you felt the quality or variety of our culinary options did not meet your expectations. Apart from our specialty restaurants, we strive to offer a broad selection of international dishes in order to suit all tastes and to provide our guests with an enjoyable dining experience. We are always open to suggestions from our guests in resort as to what kind of dishes they would like to see available so our Chef may prepare them for you Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We are an all-inclusive resort offering an “Adults Only” concept in an intimate and friendly atmosphere. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including snorkelling, kayaking, paddle boarding, scuba lesson, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Costa Rica worldwide ensuring you in advance of our best intentions at all times. Kind regards, Raúl Arranz Director General Occidental Papagayo

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