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Amplia piscina del hotel Occidental Grand Papagayo Resort
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Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4816 تعليقات النزلاء

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

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712

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سيئ جدًا¡

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التصفية حسب:

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    Round Indicators
    Rebecca L Kelowna. 11/19/2019 زوجان

    “Nice place”

    We enjoyed our stay. Staff was nice, room was nice and clean. We enjoyed the food. The ocean beach had nice sand but the water was not that crystal clear kind I like. I wish they would of let us checkout the night before as we had a very early flight.

    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
     Dear Rebecca L We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Coastal65338221473 11/18/2019 زوجان

    “Pura Vida and more!”

    Costa Rica's motto is exactly correct. The Occidental Papagayo delivers "Pure Life" in abundance. From the moment you walk through the reception area, you are treated to the wonderful hospitality of people who truly wish for you to have a great experience. Not enough can be said about the staff and the service they provide to the smallest detail. This shows in the way the facilities and grounds are kept, the immaculate cleanliness in the rooms and dining areas, crystal clear swimming pools, and speedy shuttle service around the resort. The food at the restaurants, buffet, and pool snack bar is prepared not only perfectly, but artistically. Guest rooms are very comfortable and well appointed with plenty of hot water and cold air conditioning! The housekeeping staff assures you of a well deserved great night's sleep. Especially after a superb dinner at the A La Carte restaurants, outstanding vistas of the tropic ocean, late night at the Disco, or a walk along the paths to the beach to catch moonlight on the waves. Don't pass this one up. It's a real gem in paradise!

    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
     Dear Guest Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for us, we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arraanz General Manager Occidental Papagayo

    Round Indicators
    darrylsnedeker 11/18/2019 عطلة مع الأصدقاء

    “A beautiful hotel with Operational flaws”

    You get 2 bottled waters daily. If you want more, you'll have to ask and unfortunately more than once. This policy likely contributed to my wife becoming ill as she attempted to drink the indigenous water in the absence of bottled water. They do not have or we most certainly did not have access to Secured WiFi. The staff were incredible,but there was an exception who stood out, the reception personnel who basically said finding bottled water was my problem. If you cannot walk small hills and distances, you will be completely dependent upon the open air cabs; which is to say if you have mobility issues, you should ask more questions before booking. Barcelo.com was very responsive answering our questions prior to booking. After booking, they have yet to reply to our inquiries/grievances.

    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
     Dear Darryl Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidnetal Papagayo, please rest assured that your comments have been taken onboard and revised by the entire Management team and apologize if you experienced any inconsistency in our service during your stay. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, Raúl Arranz General Manager Occidnetal Papagayo

    Round Indicators
    muddyk5blazer ‪Chesterfield‬, ميتشجان. 11/18/2019 زوجان

    “Absolutely worth it. Don't question it just book now”

    Could not be happier with everything. Staff was great, food was awesome for the most part. Vacation went great. take advantage of everything they have put together for guests. They have definitely put in the time and effort to make people happy

    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
     Dear Muddy We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidnetal Papagayo hotel with us and Tripadvisor readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    taamoparasiempre 11/17/2019

    “Very bad experience”

    I signed up and created an account with Barcelo.com. Using my Barcelo account, I then created a 7-day reservation for the Occidental Papagayo in November 2019. Prior to leaving on this vacation, I checked on my Barcelo account to confirm that I would acquiring their advertised membership benefits, but there were no records. When I called the representative at Barcelo, she reviewed my account and said that the Reception Personnel at the Hotel would be able to ensure we acquire benefits. When we arrived, there was much confusion. Fortunately, I could logon to my Barcelo account from my Mobile phone, hand it to the Occidental Papagayo staff, and then confirm I was a registered member. My email confirmation with my booking came from noreply@barcelo.com. This significant inconvenience at the beginning of my vacation resulted in our Check-in Process exceeding 1 hour. While the other 2 couples were already in their rooms. They still did not provide us the Barcelo benefits or add the reservation to our Barcelo.com account. When we arrive to room, we learn that the WiFi Login information provided to us was Expired. We had to replace our room key cards because they failed to work. I was told from the front desk that it was a known issue with the cards, but these failings resulted in inconveniences for us. Returned to our rooms from dinner at 10PM and had to WALK all the way back to reception. It is not close at all to the reception area. You can call for transportation, but we could not get into our room to call. There are times during the day you cannot get any food or snacks. Two bottled water a day limit. We had to beg at times to get extra bottled water? The staff even asked us if we have received our two bottles of water before giving us any extra bottles. Housekeeping took our pool towels that they will charge 35.00 per pool towel if you do not return your towels. Housekeeping also took our room card from our room when we left for a snack as you need to keep it in a slot in order to keep power on in the room. We paid extra for the DELUXE CONCIERGE which are the most expensive rooms which you get no concierge or anything extra for. The premium rooms are less and you actually get extra services with. The staff is wonderful with the exception of the front desk. It is a beautiful area and a lot of other hotels in the area that you would have a better experience with. I am still waiting for the Barcelo.com group to respond back to my email and it has been over a week. They emailed me back within 24 hours before we got to the hotel now it has been over a week and not a word from them.

    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
     Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Papagayo, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to comment that to add the reservation nd enjoy the benefits, the reservations must be made with the session initiated in MyBarceló from our web site Barcelo.com. Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Papagayo hotel , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 19 2019
    • Kelowna
    • زوجان

    Rebecca L

    “Nice place”


    We enjoyed our stay. Staff was nice, room was nice and clean. We enjoyed the food. The ocean beach had nice sand but the water was not that crystal clear kind I like. I wish they would of let us checkout the night before as we had a very early flight.


    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
    Dear Rebecca L We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 18 2019
    • زوجان

    Coastal65338221473

    “Pura Vida and more!”


    Costa Rica's motto is exactly correct. The Occidental Papagayo delivers "Pure Life" in abundance. From the moment you walk through the reception area, you are treated to the wonderful hospitality of people who truly wish for you to have a great experience. Not enough can be said about the staff and the service they provide to the smallest detail. This shows in the way the facilities and grounds are kept, the immaculate cleanliness in the rooms and dining areas, crystal clear swimming pools, and speedy shuttle service around the resort. The food at the restaurants, buffet, and pool snack bar is prepared not only perfectly, but artistically. Guest rooms are very comfortable and well appointed with plenty of hot water and cold air conditioning! The housekeeping staff assures you of a well deserved great night's sleep. Especially after a superb dinner at the A La Carte restaurants, outstanding vistas of the tropic ocean, late night at the Disco, or a walk along the paths to the beach to catch moonlight on the waves. Don't pass this one up. It's a real gem in paradise!


    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
    Dear Guest Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for us, we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arraanz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 18 2019
    • عطلة مع الأصدقاء

    darrylsnedeker

    “A beautiful hotel with Operational flaws”


    You get 2 bottled waters daily. If you want more, you'll have to ask and unfortunately more than once. This policy likely contributed to my wife becoming ill as she attempted to drink the indigenous water in the absence of bottled water. They do not have or we most certainly did not have access to Secured WiFi. The staff were incredible,but there was an exception who stood out, the reception personnel who basically said finding bottled water was my problem. If you cannot walk small hills and distances, you will be completely dependent upon the open air cabs; which is to say if you have mobility issues, you should ask more questions before booking. Barcelo.com was very responsive answering our questions prior to booking. After booking, they have yet to reply to our inquiries/grievances.


    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
    Dear Darryl Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidnetal Papagayo, please rest assured that your comments have been taken onboard and revised by the entire Management team and apologize if you experienced any inconsistency in our service during your stay. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, Raúl Arranz General Manager Occidnetal Papagayo

    تقييم

    Round Indicators

    • نوفمبر 18 2019
    • ‪Chesterfield‬, ميتشجان
    • زوجان

    muddyk5blazer

    “Absolutely worth it. Don't question it just book now”


    Could not be happier with everything. Staff was great, food was awesome for the most part. Vacation went great. take advantage of everything they have put together for guests. They have definitely put in the time and effort to make people happy


    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
    Dear Muddy We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidnetal Papagayo hotel with us and Tripadvisor readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    تقييم

    Round Indicators

    • نوفمبر 17 2019

    taamoparasiempre

    “Very bad experience”


    I signed up and created an account with Barcelo.com. Using my Barcelo account, I then created a 7-day reservation for the Occidental Papagayo in November 2019. Prior to leaving on this vacation, I checked on my Barcelo account to confirm that I would acquiring their advertised membership benefits, but there were no records. When I called the representative at Barcelo, she reviewed my account and said that the Reception Personnel at the Hotel would be able to ensure we acquire benefits. When we arrived, there was much confusion. Fortunately, I could logon to my Barcelo account from my Mobile phone, hand it to the Occidental Papagayo staff, and then confirm I was a registered member. My email confirmation with my booking came from noreply@barcelo.com. This significant inconvenience at the beginning of my vacation resulted in our Check-in Process exceeding 1 hour. While the other 2 couples were already in their rooms. They still did not provide us the Barcelo benefits or add the reservation to our Barcelo.com account. When we arrive to room, we learn that the WiFi Login information provided to us was Expired. We had to replace our room key cards because they failed to work. I was told from the front desk that it was a known issue with the cards, but these failings resulted in inconveniences for us. Returned to our rooms from dinner at 10PM and had to WALK all the way back to reception. It is not close at all to the reception area. You can call for transportation, but we could not get into our room to call. There are times during the day you cannot get any food or snacks. Two bottled water a day limit. We had to beg at times to get extra bottled water? The staff even asked us if we have received our two bottles of water before giving us any extra bottles. Housekeeping took our pool towels that they will charge 35.00 per pool towel if you do not return your towels. Housekeeping also took our room card from our room when we left for a snack as you need to keep it in a slot in order to keep power on in the room. We paid extra for the DELUXE CONCIERGE which are the most expensive rooms which you get no concierge or anything extra for. The premium rooms are less and you actually get extra services with. The staff is wonderful with the exception of the front desk. It is a beautiful area and a lot of other hotels in the area that you would have a better experience with. I am still waiting for the Barcelo.com group to respond back to my email and it has been over a week. They emailed me back within 24 hours before we got to the hotel now it has been over a week and not a word from them.


    استجاب RaulArranzMedrano, Gerente في ‪Occidental Papagayo‬, لهذا التعليق
    Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Papagayo, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to comment that to add the reservation nd enjoy the benefits, the reservations must be made with the session initiated in MyBarceló from our web site Barcelo.com. Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Papagayo hotel , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Kind regards, Raúl Arranz General Manager Occidental Papagayo

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