Habitación del hotel Occidental Querétaro
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Autopista Querétaro - México #2100   76080 Col. Lomas de Casa Blanca Querétaro, Qro. ,   México  


Places of Interest

31.7 km Querétaro Intercontinental Airport

8.17 km Querétaro Convention centre

3.9 km La Corregidora stadium

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

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Occidental Querétaro

3.5/5 Round Indicators
| 355 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


ممتاز

33% Complete

120

جيد جدًا

31% Complete

111

مُرضي

17% Complete

62

سيئ

7% Complete

28

سيئ جدًا¡

9% Complete

34

التصفية حسب:

ترتيب حسب

    Round Indicators
    dieciseis 09/16/2018 العائلة

    “Well Priced, Not great customer service ”

    We visited this hotel due to so many positive reviews leading up to the trip. The location seemed ideal given how close it was to the main area of the city. But because it is on the other side of the road (which is actually a major highway - it is impossible to get anywhere without taking an Uber across. (That being said Uber is very cheap and easy to access) The money you save in accommodations from this very well priced today gets up spent in their restaurant which I found incredibly over priced considering it was the least authentic cuisine we tasted when hoping for a taste of Mexico. Room cleaning was hit and miss (sometimes 11am sometimes 5pm) and customer service was on and off. I would recommend this as an okay and safe place to spend the night. But visit the Centro for all your food and drink and culture!

    استجاب RadaiC2, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    Round Indicators
    Leo1838 تل أبيب, إسرائيل. 08/07/2018 الأعمال

    “It's nice”

    and comfortable if you come for business. Staff at the desk are terrible unfriendly and don't like helping at all, while janitors, waiters and rest of the staff are very kind. Only one small in-door pool, with 2 cameras in it (interesting what they would want to monitor).

    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
     Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    Round Indicators
    bellanemo تورونتو, كندا. 07/24/2018 العائلة

    “No towels, no cleaning, wrong key, etc”

    The personal at reception are not friendly or welcoming. Electronics key was programmed for another room. My son vomited on front of the door because we couldn’t get in and he was feeling sick... once I got the right key, my son took a shower and NO TOWELS !! I went back to reception for a towel (my son was in shower), notified of the VOMIT. They said they would clean it but THE VOMIT WAS AL OVER THE FRONT DOOR THE NEXT MORNING !!!! We couldn’t even roll our luggage out of the room. On another note, I booked with booking.com The website advertised bathtub in the room, there wasn’t. The front desk said there aren’t any at the hotel. The hotel should ensure descriptions are accurate. Glad we just stayed one night....

    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
     We were very disappointed to read your experience during your stay in our Occidental Queretaro hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

    Round Indicators
    Abad R 07/20/2018 العائلة

    “Good for one night”

    Clean and nice room. Good price / quality ratio Location near the center of the city. Noisy and inconsiderate people in nearby rooms. The toilet lever gets stuck and water is leaking, which is a waste.

    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
     Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    Round Indicators
    Karen L Mexico City, Distrito Federal, Mexico. 07/09/2018 زوجان

    “Overall good”

    Overall nice, beds were comfy as well as he pillows, the only problem in the room was the shower, the door opens constantly and everything gets wet. The aisles and elevator were dirty, there was also a smudge on the rooms carpet which made it look a bit messier.

    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
     Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    تقييم

    Round Indicators

    • سبتمبر 16 2018
    • العائلة

    dieciseis

    “Well Priced, Not great customer service ”


    We visited this hotel due to so many positive reviews leading up to the trip. The location seemed ideal given how close it was to the main area of the city. But because it is on the other side of the road (which is actually a major highway - it is impossible to get anywhere without taking an Uber across. (That being said Uber is very cheap and easy to access) The money you save in accommodations from this very well priced today gets up spent in their restaurant which I found incredibly over priced considering it was the least authentic cuisine we tasted when hoping for a taste of Mexico. Room cleaning was hit and miss (sometimes 11am sometimes 5pm) and customer service was on and off. I would recommend this as an okay and safe place to spend the night. But visit the Centro for all your food and drink and culture!


    استجاب RadaiC2, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
    We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    تقييم

    Round Indicators

    • أغسطس 7 2018
    • تل أبيب, إسرائيل
    • الأعمال

    Leo1838

    “It's nice”


    and comfortable if you come for business. Staff at the desk are terrible unfriendly and don't like helping at all, while janitors, waiters and rest of the staff are very kind. Only one small in-door pool, with 2 cameras in it (interesting what they would want to monitor).


    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
    Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    تقييم

    Round Indicators

    • يوليو 24 2018
    • تورونتو, كندا
    • العائلة

    bellanemo

    “No towels, no cleaning, wrong key, etc”


    The personal at reception are not friendly or welcoming. Electronics key was programmed for another room. My son vomited on front of the door because we couldn’t get in and he was feeling sick... once I got the right key, my son took a shower and NO TOWELS !! I went back to reception for a towel (my son was in shower), notified of the VOMIT. They said they would clean it but THE VOMIT WAS AL OVER THE FRONT DOOR THE NEXT MORNING !!!! We couldn’t even roll our luggage out of the room. On another note, I booked with booking.com The website advertised bathtub in the room, there wasn’t. The front desk said there aren’t any at the hotel. The hotel should ensure descriptions are accurate. Glad we just stayed one night....


    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
    We were very disappointed to read your experience during your stay in our Occidental Queretaro hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

    تقييم

    Round Indicators

    • يوليو 20 2018
    • العائلة

    Abad R

    “Good for one night”


    Clean and nice room. Good price / quality ratio Location near the center of the city. Noisy and inconsiderate people in nearby rooms. The toilet lever gets stuck and water is leaking, which is a waste.


    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
    Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    تقييم

    Round Indicators

    • يوليو 9 2018
    • Mexico City, Distrito Federal, Mexico
    • زوجان

    Karen L

    “Overall good”


    Overall nice, beds were comfy as well as he pillows, the only problem in the room was the shower, the door opens constantly and everything gets wet. The aisles and elevator were dirty, there was also a smudge on the rooms carpet which made it look a bit messier.


    استجاب Radai C, Director General في بست ويسترن هوتل كراون فيكتوريا, لهذا التعليق
    Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

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