How can we help?

If you would like to know more about the Barceló Hotel Group, please ask Barceló Group.

The Barceló Hotel Group has a Telephone Service and Bookings, committed to offering our clients an excellent service. You can contact us by telephone, through our forms and chat.

Consult our telephone numbers here.

You can contact us by telephone. Consult our telephone numbers.

You can also contact us by Email. You will be able to access our contact form below.

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

We offer you our contact forms located on the page HELP. If what you are looking for is to make a claim or complaint about your stay at one of our hotels, select the option "You have bookings and need" and click on “Claims” to send us your comments. We will contact you as soon as possible. Bear in mind that your opinion is very important to us.

Mexico City Sales Office

Reforma 1, Col. Tabacalera CP 06030, Mexico City T+ 55 50800400

Guadalajara Sales Office

Av. Arcos, 950 Col. Jardines del Bosque, CP 44520 Guadalajara, Jalisco T+ 33 31239441

Monterrey Sales Office

IZA Business Centres Avanta Gardens, Avenida José Vasconcelos 755, Del Valle CP 66220, San Pedro Garza García, New León T+81 8335 4300

You can call our head office and request that you pass with the Shopping Department or email by email comercial@barcelo.com.

Details of our corporate offices:

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

If you would like working with usYou must send your CV to the email: seleccion@barcelo.com

For sponsors, advertising, catalogs, etc. you can call our head office and request that you pass them with the Marketing department or email by email website@barcelo.com.

Details of our corporate offices:

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

Welcome to the world of Barceló Hotel Group. More than 120 hotels there are 20 countries waiting for you. Find the best hotel for your next holiday or for business reasons.

Discover our hotels here.

At Barceló we suggest exclusive all inclusive package, and you won't have to worry about anything except relaxing and enjoying yourself. Breakfast, lunch, dinner and snacks included in the price, cocktails and soft drinks at the open bar, sports, activities and entertainment at no additional cost... and an endless array of additional services.

Discover the list of services included in your special program for each of our resorts and our hotels Barceló All Inclusive.

The concept Premium Level is the exclusive services and facilities concept implemented at the Barceló Hotel Group hotels, which provides guests with a superior and exclusive level.

• 24-hour personalized service
• Rooms with the best views
• Exclusive Spa discounts
• Concierge service
• Personalized check-in and check-out
• Access to the Premium Level Lounge
• And many more services designed to make you feel special

The concept Royal Level is the exclusive services and facilities concept implemented at the Barceló Hotel Group hotels, which provides guests with a superior and exclusive level:

• Private area with exclusive facilities: restaurants, swimming pools and beach club
• Private reception for check-in and check-out
• Concierge service
• Exclusive amenities
• Personalised service
• Access to the best rooms

Opposite Bávaro Beach and Punta Cana, the Barceló Hotel Group has a a spectacular complex, so Barceló Bávaro Grand Resortwhich has 2 magnificent all inclusive hotels:

- Barceló Bávaro Palace

- Barceló Bávaro Beach – Adults Only

I want to book at an à la carte restaurant*

To enjoy the variety of our à la carte restaurants at the Barceló Bávaro Grand Resort, you will need to advance booking and the opening hours of the restaurants are subject to availability, and we will inform you of the specialty restaurants you can enjoy during your stay. For gentlemen: long pants, sleeved shirts and shoes or sandals (not rubber material). Beachwear and shoes are not permitted. Applies to all the à la carte restaurants with the exception of Hoyo19, Santa Fe and Coral. And semi-formal dress code for men, formal shorts or bermuda shorts, sleeved shirt and sandals (not rubber material). Beachwear and shoes are not permitted. Applies to à la carte dinners in Hoyo19, SantAfe and Coral.

What is the Pirate Island experience**?

This is a unique opportunity for your child to feel a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides. You can find it at the Barceló Bávaro Palace hotel.

*Additional dinners available at an additional charge.

**Service at an additional cost, please consult the terms and conditions of use.

In the Mayan Riviera, the Barceló Hotel Group has a spectacular complex, Barceló Maya Grand Resort, which has seven magnificent all inclusive hotels:

- Barceló Maya Palace
- Premium Level at Barceló Maya Palace
- Barceló Maya Riviera – Adults Only
- Barceló Maya Beach Hotel
- Barceló Maya Tropical
- Barceló Maya Colonial Hotel
- Barceló Maya Caribe

I want to book at an à la carte restaurant
So that you can enjoy the variety of our à la carte restaurants at the Barceló Maya Grand Resort advance booking and the opening hours of the restaurants are subject to availability, and we will inform you of the specialty restaurants you can enjoy during your stay. Additional dinners available at an additional charge. Formal dress code. Shorts, sandals or sleeveless shirts are not allowed.

What is the Pirate Island experience?
This is a unique opportunity for your child to feel a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides.

Please note: There is an additional charge for this service, please consult the terms and conditions of use.

to gastronomic levelon the day you check in you can enjoy lunch and dinner. On the days in between, breakfast, lunch and dinner and breakfast on the day of departure. Snacks are also available, such as nachos, hamburgers, chips, sandwiches, fruit, etc. throughout the day.

Every other night of your stay, you will be able to book one of our à la carte restaurants in the well-being of El Rancho, specializing in meat and seafood, or the Japanese restaurant Miyako. From 10 am you can enjoy cocktails based on national liqueurs, draught beer, natural juices, fizzy drinks and house wine.

Regarding regard to activities on offer, According to occupancy and season, the hotel offers a complete entertainment program for children and adults alike, including aerobic activities, karaogoles, dance classes, board games and other sports activities, as well as a different show every night. You can consult the activities available during your stay at the hotel.

Bear in mind that services such as transport to the hotel, the ferry from Puntarenas, Wi-fi, international drinks, etc. additional cost, click here.

Entry to the hotel's facilities: There is an additional charge between 7: 00 am and 10: 30 am; after 10: 30 am, it is free.

Entry to the rooms: From 3 pm

Leaving the rooms: It must be before 12: 00 pm.

Exit from the hotel facilities: You can extend the departure time from the hotel from 12pm to 3pm at an additional cost (does not include the use of the rooms and is subject to availability at the hotel).

Frequency and opening hours: Every day departs from San José at 6 am and from Tambor at 12.30.

Bookings: This service must be booked at least 48 hours in advance. You can book on 800 227 23 56 or using the email address sac8@barcelo.com.

Transfer route: Barceló San José Palacio to Puntarenas, from there take the ferry to Paquera (1 hour), where you will continue on to Barceló Tambor Beach. Same route as you return.

Transfer time: Approximately 5 hours.

Arrive at the end of the Paseo de los Turismo in Puntarenas, where you can embark on ferry to Paquera (approximately journey of 1 hour). Bear in mind that the ferry boarding is subject to availability and is subject to an additional charge. Once in Paquera the journey to the hotel in your vehicle will be approximately 40 minutes.

Very important: Don't forget to confirm the ferry opening hours at www.navieratambor.com or by calling 2661-2084. The ferry service is external to the hotel.

Discover the different private or shared transfer services that Barceló provides.

For more information and reservations, please contact our Call Center.

Barcelo.com provides you with booking selector where you can choose the hotel, dates and number of rooms with the required occupancy. Once this information is filled out, you can access the best online price available.

If you don't find what you are looking for, we will be happy to assist you with our Customer Service. Consult our telephone number or fill in the following form.

If you made your booking through our Customer Service Call Centre, you can modify your booking you can contact customer service or through Barcelo.com, In order to modify your booking, enter the Booking Management section and enter the locator number (booking number) and the hotel of your booking.

If you made your booking through Barcelo.com, please enter the Booking Management section and enter the locator number (booking number) and the hotel of your booking.

If you made your booking through Barcelo.com, if you are registered with your My Barceló account, you must first access your account in order to modify your booking.

If you made your booking through another company (your booking has not been made through Barcelo.com or through the Barceló Telephone Booking Service) you must contact the third company you made your booking with.

If you made your booking directly through the hotel, please contact the hotel directly to modify your booking.

Prepaid bookings do not allow modification and the cancellation will be subject to the penalty that corresponds to the rate.

If you made your booking through our Customer Service Call Centre, In order to cancel your booking please contact our customer service team.

If you made your booking through Barcelo.com, to cancel your booking, enter the section Booking Management and enter the booking number (booking number) and the hotel of your booking.

If you made your booking through Barcelo.com, you will be registered with your my Barceló useryou must first access your account in order to cancel your booking.

If you made your booking through another company (your booking has not it made on Barcelo.com or through the Barceló Telephone Booking Service) you must contact the third company you made your booking directly with.

If you made your booking directly through hotel, To cancel your booking please contact the hotel directly.

You will take the reembolso of the corresponding amount if applicable, according to the general terms and conditions of contract and the specific rate of the rate you booked with. In the event of a refund, this will occur by the same means as the payment was made: if it was by credit card, to it, and if it was by bank transfer, identical.

If you have not canceled your booking, it is not presented at the hotel before 18.00 (local time at the hotel) on the expected arrival date, the booking will be automatically canceled automatically and the amount expressly established in the no show section included in the "rate conditions" applicable to your booking will be charged.

It will depend on the policy of each hotel. Please contact the hotel of your booking to ensure.

Generally, the check-in time shall from 15.00. No shows before 18.00 (local time at the hotel) on the expected day of arrival, without prior communication from the customer to the hotel, will be considered as no show.

The check-out time must be before noon (local time at the hotel) on the planned check-out date.

At Barceló Hotel Group, we offer a series of descuentos to benefit our customers when they make a booking.

• Resident discount condition: applies exclusively to residents of the Balearic and Canary Islands.

• Senior discount condition: applies to guests over the age of 55.

• Discount condition Millennials: applies to guests aged between 18 and 30.

• Large Family Status: applies to bookings for families with 3 or more children under 21 years of age (you must show large family books).

Remember that these discounts only appear in certain hotels in the "Discounts" section in the selector. They cannot always be used in conjunction with other terms and conditions. To benefit from the discount, it is essential that in the room where the discount condition is applied. 

*At check-in, the hotel will request official and valid accreditation documents to verify compliance with the special discount conditions applied to your booking. In the event of no accreditation or noncompliance, the hotel reserves the right to charge the discounted amounts.

It is the commitment of the Barceló Hotel Group to always offer price is lowest on barcelo.com. We offer double guarantee: at barcelo.com and our Call Centre you will always find the lowest price and, once you book, you can guarantee that if you find a cheaper rate on another website or on barcelo.com (or the Call Centre) you will always match it. Consult here all the detailed information.

The "No Show" means no shows before 18.00 (local time of the hotel) on the expected day of arrival, without prior communication by the customer. The hotel will consider the booking as "no show" and will be completely canceled automatically. The amount charged will be as expressly set forth in the "no show" section included in the "rate terms and conditions" applicable to your booking.

A baby will usually be considered from 0 to 1.9 years old (under 2 years old). The age to be entered during a baby’s booking will be the age of the stay at the hotel.

*The hotel can request proof of age for baby. If a valid document is not shown at check-in, the hotel reserves the right to request payment for the child’s supplement.

Generally Children from 2 to 12 years old will be considered however, it depends on each hotel and the offers available at that time. The age of entering the price or booking for the child will be the age of the check-in date at the hotel. Barceló.com will show you the best prices while attending the child’s age.

*The hotel can request proof of the child’s age. If a valid document is not shown at check-in, the hotel reserves the right to request payment of the Adult supplement.

If your booking or reservations do not exceed 10 rooms, Barcelo.com offers you a booking selector, where you can choose the hotel, dates and number of rooms with the required occupancy. Once you have filled in this information, we will offer you the best online price available.

If you would like to book for the same dates more than 10 rooms (and you do not want a meeting room), your booking will be considered a group, For this reason, we ask that you contact our Customer Service Call Centre (SAC), which together with the hotel offers you the best rate and will make your booking a booking through our exclusive group policy. Consult our telephone numbers.

Very simple. Contact our Customer Service and they will be happy to help you with any queries you may have. Consult our numbers.

In step 3 of the booking process you will find a field identified as "Add coupon" where you can use your discount voucher.

The amount discounted with the promotional code displays the discount applied to the net price. Taxes are calculated on the net price discounted and in the final calculation you can see the application of the % discount on the total price (including tax).

We are improving our website and soon you can see the explanative of your discount: senior/millennial/army/resident/large family in its language.

If you have questions about the description and application of these discounts, please contact our Call Center.

Check the total amount of your booking to ensure that both discounts have been applied, if you have any questions, please contact our Call Center.

There is a discount limit and the discount accumulation application will be adjusted to the set by hotel.

Barceló Pro is the Barceló Hotel Group booking portal aimed at professionals (wholesale agencies – retail and companies), with an attractive and visual design based on panoramic images, with an ideal navigation experience from both your computer and mobile device, with 11 languages available, the possibility of checking in online and with a team of professionals at your disposal to assist you during the booking process. It has the integrated loyalty program Barceló Pro Rewards.

To register your company in the program, please access Barceló Pro, click on “Register your Company” and fill in the form “new company” with details of the company and administrator. Only the administrator can register the company.

In order to register an additional user, remember that the company must already be registered. Follow the previous process, click on the tab “new user” and fill in the corresponding form, providing the security code as your company ID.

Remember that security or client code identifies your company in our system. You will need it for operations like registering new users belonging to your company. This will be provided once you confirm your request.

The security code or client code which identifies your company in our system. You will need it for operations such as registering new users belonging to your company/agency.

Barceló Pro Rewards is the Barceló Hotel Group loyalty program that recognizes the efforts of travel professionals and companies to sell our hotels by rewarding them with points that can be exchanged for gifts and stays.

Yesall bookings made through Barceló Pro, for this when booking, must enter your Barceló Pro Rewards user account and then the booking will appear automatically in your Barceló Pro Rewards account, after the hotel guests validate the booking, and then you will receive the points in your Barceló Pro Rewards account.

Indeed.

For any queries or questions, please write to: barcelopro@barcelo.com

my Barceló is Barceló Hotel Group's international loyalty program, open and free to all, which is aimed at rewarding the loyalty of the private and autonomous clients who book on Barcelo.com, Customer Service, and Telephone Bookings. The program offers high-value benefits, content, and communications that will improve your Barceló experience before, during, and after your stay.

BENEFICIARIES:
Beneficiaries of the my Barceló Program are individuals of legal age who have registered for the my Barceló Program through www.barcelo.com or the Customer Service and Telephone Reservations Service.

The account holder is the one who must make the bookings in order to benefit from the exclusive advantages after logging in to my Barceló. All purchases must be completed with the credit card provided during the booking process. Except in the case of an advanced payment, payment of the remaining balance will be completed when the guest arrives at the hotel.

The my Barceló member, as the reservation holder and guest during the corresponding stay, is the only person who can benefit from the exclusive advantages of the program, and to whom all communications will be addressed.

TRANSACTIONS:
All customers may begin to use the booking platform from the moment they are registered in the program.

They are only accumulated in order to calculate the level and application of my Barceló benefits, bookings made through Barcelo.com and/or the Telephone Bookings and Services Service after you have enjoyed the corresponding stay (day after check-out), during a period of 24 months* and from March 26, 2015 (all bookings prior to this date are not booked to level a level).

Only the first stay will be counted in the case of bookings made with consecutive dates in the same hotel in order to calculate the loyalty program level and apply the my Barceló benefits. The second booking onward will appear as invalid and will not accumulate in the my Barceló loyalty reward program.

HOTELS:
my Barceló, as Barceló Hotel Group's international loyalty program, applies to all Barceló Hotel Group hotels in Europe, Latin America / Caribbean and Africa, except at Novo Resort The Residence Luxury Apartments by Barceló (Cádiz, Spain) and Cuba (Caribbean).

Although the my Barceló benefits are global, they may be subject to minor adaptations and/or customization, as well as exceptions in how they are applied depending on the circumstances of each hotel.

For more information you can consult the my Barceló terms and conditions.

What do I have to do to become a my Barceló member?
Click on my Barceló and enter the required data in the I WANT TO BE A MEMBER OF MY BARCELÓ registration form . Once you have registered, we recommend that you fill in your preferences in the MY DETAILS AND PREFERENCES section, as this will allow us to personalize the communication and offers we provide you.

I have forgotten the password to my my Barceló account, how can I retrieve it?
It's very easy! Just click on the main menu of my Barceló and access the link FORGOT YOUR PASSWORD? Enter the email address you registered with and we will send you an email with your new password.

How can I delete my private my Barceló account?
Log in to my Barceló with your email and password, go to the PROFILE section and you can unsubscribe via the UNSUBSCRIBE button. All the information regarding your account will be deleted when using this option.

How can I update my personal details for my my Barceló account?
Log in to my Barceló with your email and password, go to the MY DETAILS AND PREFERENCES section and modify the information you want.

Why doesn't the my Barceló stay counter reflect all the stays I've had in the hotels of Barceló?
Our program automatically accumulates bookings (hotel only) made through Barcelo.com or our Customer Service and Telephone Reservations Service, as long as you have identified yourself as a member, within a period of 24 months* and dated after March 26, 2015.

Each stay is added to your account once it has been completed. If at the time of booking you forgot to identify yourself as a member or you were not yet registered, you can claim your stay on this page (provided that it has been booked through our direct channels).

Why can't I claim my stay?
It may be due to several reasons. We first suggest that you verify that the reservation was made after March 26, 2015 (Otherwise it can not be added).

It could also be due to the fact that the reservation was made through a different means than Barcelo.com or our Customer Service and Telephone Reservations Service. In this case, it is impossible to add the stay to your account.

It could be that it is a flight plus hotel booking. In this case, it is not possible to add the stay to your account.

It could be that the booking was made with a different email than the email which you are registered in my Barceló.

It could be because the reservation was made directly with the hotel.In this case, it is not possible to include your stay.

Why am I still not moving to the next level?
The my Barceló level is calculated based on two criteria, the number of stays enjoyed in a period of 24 months and the cost of these stays.

To move from my Barceló to my Barceló Intense you need a minimum of two stays and an accumulated cost of $600.

If you are already a my Barceló Intense member and you want to upgrade to my Barceló Unique, you must have a minimum of 4 stays and an accumulated cost of $2,000.

How can I import a booking into my Barceló account?
If a booking has been made without registering in my Barceló, the registered member can import this booking into his/her my Barceló account here. This way, the booking will be incorporated into his/her transactions and produce the maximum benefit of the member.

The following specifications must be met in order to import the booking:

- Only bookings made on Barceló.com and with Barceló Call Center will be imported, and they must have completed the check-out within the last 12 months.

- The booking must belong to a hotel in the current Barceló Hotel Group portfolio.

- The email of the guest who made the booking must be the same as the email of the member of the my Barceló account to which you wish to import.

- Flight plus hotel package bookings, and those bookings made on other websites, travel agencies or other means besides Barceló.com. and the Barceló Call Center cannot be imported to your my Barceló account.

For more information please consult the my Barceló terms and conditions.

LEVELS:
There are currently 3 customer levels of my Barceló.

- my Barceló: this is the base level awarded to a member after registering in my Barceló, and remains through their first and second booking made via Barcelo.com and/or the Customer Service and Telephone Reservation Service. After the 2nd stay is completed within a period of 24 months, the my Barceló member is upgraded one level to my Barceló Intense. A minimum accumulated expenditure of $600 is required to qualify for the next level.

- my Barceló Intense: this is the intermediate level that applies to a my Barceló member after the 2nd stay has been enjoyed within a period of 24 months (with a minimum accumulated expenditure of $600) and remains through their third and fourth booking made via Barcelo.com and/or the Customer Service and Telephone Reservation Service. After the 4th stay is completed within a period of 24 months, the my Barceló Intense member is upgraded one level to my Barceló Unique. A minimum accumulated expenditure of $2,000 is required to qualify for the next level.

- my Barceló Unique: this is the highest level that applies to a my Barceló member after the 4th stay has been enjoyed within a period of 24 months (with a minimum accumulated expenditure of $2,000) and remains through the fifth booking made via Barcelo.com and/or the Customer Service and Telephone Reservation Service.

The my Barceló level is calculated based on the stays enjoyed for bookings made at Barcelo.com and/or the Customer Service and Telephone Reservation Service, and which have been accumulated within a period of 24 months* from March 26, 2015 onward (all bookings prior to this date are not counted in level calculations).

The minimum spend applies as an additional and required criteria applied towards the level increase from this same date.

BENEFITS:

From March 26, 2015 onward, Barceló Hotel Group has been offering up to 10% off to all my Barceló members on their future bookings based on the number of stays accumulated in the last 24 months on bookings made via Barcelo.com or the Customer Service and Telephone Reservation Service.

BENEFITS BY LEVEL:
Barceló Hotel Group has offered a complete benefits package to all my Barceló members since July 2, 2015 based on their level in the program.

For more information click here.

As a consequence of the health situation generated by COVID-19, Barceló Hotel Group has adapted its operations based on the recommendations of the health authorities, and some of the benefits of the my Barceló loyalty program may be altered during your stay. If we are unable to offer you any of the services, we will do our best to offer you an alternative benefit, subject to availability.