The capacity has been reduced in the common areas, the Carmen buffet restaurant and the B-Heaven terrace (subject to recommendations from the health authority at all times). Any unnecessary decorative items have been removed from the rooms (any item can be requested via our app). The à la carte Room Cleaning service is available between 9.00 and 15.00. You can choose to keep daily cleaning, or modify the cleaning frequency or areas to be cleaned. Bed and bathroom linens are washed at temperatures over 60ºC and hotel staff are supplied with personal protective equipment.

The capacity has been reduced in the common areas, the Carmen buffet restaurant and the B-Heaven terrace (subject to recommendations from the health authority at all times). Any unnecessary decorative items have been removed from the rooms (any item can be requested via our app). The à la carte Room Cleaning service is available between 9.00 and 15.00. You can choose to keep daily cleaning, or modify the cleaning frequency or areas to be cleaned. Bed and bathroom linens are washed at temperatures over 60ºC and hotel staff are supplied with personal protective equipment.

Breakfast will be served in à la carte or buffet options, the latter having enhanced safety features, in accordance with all the recommendations and safety measures stipulated by the health authorities. Children under 12 must be accompanied by their parent/guardian. We would like to inform you that, following the advice of our health and safety advisers, gloves are no longer required as obligatory protective equipment at our buffet. The safest method is frequent disinfection with hydroalcoholic gel, and this is compulsory every time you come into contact with any high-touch surfaces.
The B-Heaven terrace bar is closed from November to March. Nonetheless, from 10.00 to 18.00, hotel guests enjoy exclusive access to the terrace, which you can visit for panoramic views of the city. Social distancing between guests must be respected at all times, as well as the arrangement of the tables with 1.5-metre distancing and the use of all the safety measures imposed by the health authorities (e.g., the customer’s own mask).

The fitness studio is operating with reduced capacity. You must request your time slot on our app, collect the access key from reception and respect the mandatory measures and recommendations from the health authorities at all times. Products will be on hand to disinfect the machines before and after every use.

The swimming pool will be open from 1 April to 1 November, 11.00 to 20.00, with a maximum capacity of 5 people (subject to the recommendations from the health authorities at all times) with a 15-minute bathing rotation per person. There is a minimum space of 1.5 metres between sun-lounger groups and cleaning materials will be available for disinfecting them.

The use of masks is determined by the health authorities at all times. Currently, mask usage is compulsory in outdoor spaces and any closed space, if it is not possible to maintain a safe distance of at least 1.5 metres. Guests must bring their own masks.