Interiors at the Barceló San Salvador hotel
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Barceló San Salvador

4.5/5 Round Indicators
| 1031 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

641

Very good

26% Complete

277

Average

6% Complete

69

Poor

2% Complete

25

Very poor

1% Complete

19

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    Round Indicators
    Barb T Toronto, Ontario, Canada. 11/13/2018 Friends getaway

    “Fantastic room with view and full amenities”

    Stayed only one night, but the room was huge, bed was very comfortable and loved the slippers and robes available. Bathroom amenities even included a loofah. Wished I stayed longer to try the spa, pool or restaurants.
    Round Indicators
    Escape26575319238 San Jose, California. 11/12/2018 Family

    “Good value, but bad bathrooms.”

    Common areas and lobby were very nicely maintained. Staff very professional and helpful. Bathrooms were severely disappointing, in need of repair and maintenance. Bathtub did not drain even after maintenance came and stated they fixed problem. Mold in bathroom wall and ceiling (no ventilation fan).

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. On the other hand, also we thank you in advance for your comment regarding the bathrooms, we will take this into account to improve our service, since our main goal is to serve you with excellence. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    Round Indicators
    mtrias Mexico City, Mexico. 10/30/2018 Business

    “Nice experience”

    As frequent traveler I have my own check list for a hotel. Barcelo San Salvador have a good rate in Atention, decoration, attitude, shower, amenities...regular elevators...bed to soft for me...my amenities was not complete but the maid quickly solved the situation...so just be patience with elevators and say if the soft bed is not useful for you

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló San Salvador. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    Round Indicators
    cgargiulo2018 Fairfax, Virginia. 10/29/2018 Business

    “My business saty with my wife”

    Excellent service, starting with reception, restaurant and room service. all of them exceeded my expectations, mostly because of the people. Rooms are comfortable and clean, and the location is very good. One block form Catholic church and many restaurants in the surrounding.

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador Hotel and are delighted to read that we were able to match your expectations. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    Round Indicators
    Patrick Marie H Hong Kong, China. 10/27/2018 Solo travel

    “good staff”

    the front office manager when I arrived fixed all problems he was attentive and dedicated is name is Oscar Cedillos. The night manager was most helpful and wrote a nice letter to me about poor internet access to apologize. Her name is Stefany Orellana. The bell boy did not asked his name introduced me a fantastic english speaking driver/guide for the day called Nelson +503 79352149 he was fantastic. i strongly recommend him as a driver/guide. the hotel is good but not to international standard. f&b is limited, no concierge when i arrived, poor internet. rooms are ok. not fully impressed

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Patrick, We would like to thank you for the kind review you shared following your recent visit to our Barceló San Salvador Hotel. We also appreciate your words about our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • november 13 2018
    • Toronto, Ontario, Canada
    • Friends getaway

    Barb T

    “Fantastic room with view and full amenities”


    Stayed only one night, but the room was huge, bed was very comfortable and loved the slippers and robes available. Bathroom amenities even included a loofah. Wished I stayed longer to try the spa, pool or restaurants.


    EVALUATION

    Round Indicators

    • november 12 2018
    • San Jose, California
    • Family

    Escape26575319238

    “Good value, but bad bathrooms.”


    Common areas and lobby were very nicely maintained. Staff very professional and helpful. Bathrooms were severely disappointing, in need of repair and maintenance. Bathtub did not drain even after maintenance came and stated they fixed problem. Mold in bathroom wall and ceiling (no ventilation fan).


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. On the other hand, also we thank you in advance for your comment regarding the bathrooms, we will take this into account to improve our service, since our main goal is to serve you with excellence. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • october 30 2018
    • Mexico City, Mexico
    • Business

    mtrias

    “Nice experience”


    As frequent traveler I have my own check list for a hotel. Barcelo San Salvador have a good rate in Atention, decoration, attitude, shower, amenities...regular elevators...bed to soft for me...my amenities was not complete but the maid quickly solved the situation...so just be patience with elevators and say if the soft bed is not useful for you


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló San Salvador. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • october 29 2018
    • Fairfax, Virginia
    • Business

    cgargiulo2018

    “My business saty with my wife”


    Excellent service, starting with reception, restaurant and room service. all of them exceeded my expectations, mostly because of the people. Rooms are comfortable and clean, and the location is very good. One block form Catholic church and many restaurants in the surrounding.


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador Hotel and are delighted to read that we were able to match your expectations. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • october 27 2018
    • Hong Kong, China
    • Solo travel

    Patrick Marie H

    “good staff”


    the front office manager when I arrived fixed all problems he was attentive and dedicated is name is Oscar Cedillos. The night manager was most helpful and wrote a nice letter to me about poor internet access to apologize. Her name is Stefany Orellana. The bell boy did not asked his name introduced me a fantastic english speaking driver/guide for the day called Nelson +503 79352149 he was fantastic. i strongly recommend him as a driver/guide. the hotel is good but not to international standard. f&b is limited, no concierge when i arrived, poor internet. rooms are ok. not fully impressed


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Patrick, We would like to thank you for the kind review you shared following your recent visit to our Barceló San Salvador Hotel. We also appreciate your words about our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    We’ll also give you an additional discount of up to 10%. For more information