Barceló Hotel Pool  Grand Faro Los Cabos
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Barceló Gran Faro Los Cabos

Blvd. San Jose S/N, Sección Hotelera 1 Zona FONATUR   23400 San Jose Del Cabo, B.C.S. México ,   México  


Places of Interest

20.2 km Los Cabos International Airport

100 m San José del Cabo

2.5 km San José Country Club

1.8 km San José estuary

Guest reviews.

There is no better expert than a traveller.

Barceló Gran Faro Los Cabos

4.0/5 Round Indicators
| 3303 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

1514

Very good

29% Complete

985

Average

13% Complete

444

Poor

5% Complete

185

Very poor

5% Complete

175

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    Round Indicators
    Mark A Auburn, California. 06/22/2018 Couples

    “Southwest Airlines' Choice”

    Our recent vacation in Cabo had a rough ending. Our Sunday 12:30 flight was cancelled by Southwest Airlines. They rescheduled us for mid-afternoon the following day. After 7 hours of waiting at the airport and standing in multiple lines, Southwest finally agreed to send a bunch of us weary and frustrated passengers to this hotel. Entering the property, we could see that everything looked 5-stars. Immaculate grounds and a lovely beach. If that all this grade was for, they'd get a 5 star rating. The first disappointment was that we had to fight to get free WiFi. What hotel these days still CHARGES their guests for internet access? As angry guests approached the office, they agreed to give us a free pass for a day. Back to the room everyone went. Surprise, it didn't work. We all had to return to the office to get new information. After all that, to the bar to chill. Excellent margaritas at the bar across from the office! It was about 6:45 PM and few people were around so we thought we'd try the Italian restaurant. Literally NO ONE was in the restaurant so we thought it would be an easy walk-in. Nooooope. Reservations are required. OK, when is the earlies I can make a reservation? "9:30". 9:30? After a lengthy discussion, she magically found a 7:30 opening. Fine. Came back at 7:28. "Ohhhh, I'm sorry sir, we require shirts with collars." Hmmmm, only 1 or 2 other parties in the restaurant, I have a nice un-collared shirt. Can't we just get an exception? Nope. I ran back to the room, put on a collared shirt and returned. I once again approached the receptionist. "Ohhhhh, I'm so sorry sir, you must have long pants". Oh my God! I had dress shorts on with nice shoes. At this point, I was looking for a camera because I was sure I must have been starring on some candid-camera show. As I stood there in disbelief, she said she has a solution. Great, I will be allowed in! Then she pulls out a giant pair of pants from under her counter and says if I wear these (size 58) pants, my size 32 waist would be allowed in. I stood there in complete disbelief. We left and went to the buffet. Food was marginal. The bed room was sub-par. Shower had only luke warm water.....not hot at all. The shower curtain was insufficient to give you privacy. The curtain in the main room did not cover the entire sun-soaked window. The grounds are beautiful, but beware of everything else!

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     We sincerely appreciate the time you spent to share your comments following your visit to our Barceló hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards!

    Round Indicators
    jule23507 Irvine, California. 06/22/2018 Family

    “WORST EXPERIENCE EVER!!!!!!”

    Go somewhere else DON'T STAY HERE!! Cockroaches in our room everywhere when we requested another room they wouldn't accommodate us they stated they had no rooms available but yet resort was empty due to hurricane warning. Bartenders claimed to be out tequila all the time. Buffet seemed to be out of mostly everything by 8pm every night. They don't enforce the dress code to everyone they pick and choose. Hotel bathrooms out in pool area and in hotel lobbies are disgusting. Rudest people at the check in reception desk especially the manager they gave our rooms to other people. We ended up getting our room at 830pm no apology at all they just didn't care and then we get the room infested with cockroaches we literally slept in our balcony every night and kept our clothing in suitcases out there since the room was full of cockroaches everywhere. Most of the staff at Barcelos just simply don't care & treat their guest with no respect & simply don't put any effort to make their guests feel welcome. Seems one must be white to get treated with respect at this resort. Puddles of water everywhere due to the storm & the staff didn't nothing to clean or put caution signs to alert guest of puddles. Pools were extremely dirty ,full of bugs and looked green at times. Never Never returning to this resort in Cabo they need to improve their customer service & making guest feel comfortable and get rid of the cockroaches & dress code because they don't seem to be following it as they say if your white you probably would even be allowed to eat dinner in a thong and it be ok. Run down hotel & didn't feel safe .

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Thank you for sharing a review of Barceló. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards!

    Round Indicators
    BlizzyBlair Newark, New Jersey. 06/21/2018 Couples

    “Needed Vacay”

    We chose Barcelo Gran Faro because it looked good online and the pricing was right. Once we arrived we knew we made the right choice. The view are breathtaking, the food is delicious and the staff is at your service.

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon. Kind regards!

    Round Indicators
    Arleen A 06/21/2018 Couples

    “Great get away at Barcelo”

    This was our 2 visit. The service was excellent. Definitely the best value for your money. The staff was very friendly. We will return. Hopefully Las Olas was be open. While we were there it looked like it was being remodeled.

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Thank you for the great feedback of your recent holiday experience at our Barceló; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It has been a pleasure to have you with us and we hope to see you back again soon. Kind regards!

    Round Indicators
    egidio m 06/20/2018 Couples

    “Our favourite all-inclusive hotel”

    We were impressed by the kindness of the staff overall. Usually, we do not chose all-inclusive hotels for our vacations, but Barcelo is outstanding. We enjoyed the freshness, the large choice and variety of the food offer. Hence, we would recommend an extra effort to improve the cleanliness of the rooms.

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Thank you for the great feedback of your recent holiday experience at our Barceló; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards!

    EVALUATION

    Round Indicators

    • june 22 2018
    • Auburn, California
    • Couples

    Mark A

    “Southwest Airlines' Choice”


    Our recent vacation in Cabo had a rough ending. Our Sunday 12:30 flight was cancelled by Southwest Airlines. They rescheduled us for mid-afternoon the following day. After 7 hours of waiting at the airport and standing in multiple lines, Southwest finally agreed to send a bunch of us weary and frustrated passengers to this hotel. Entering the property, we could see that everything looked 5-stars. Immaculate grounds and a lovely beach. If that all this grade was for, they'd get a 5 star rating. The first disappointment was that we had to fight to get free WiFi. What hotel these days still CHARGES their guests for internet access? As angry guests approached the office, they agreed to give us a free pass for a day. Back to the room everyone went. Surprise, it didn't work. We all had to return to the office to get new information. After all that, to the bar to chill. Excellent margaritas at the bar across from the office! It was about 6:45 PM and few people were around so we thought we'd try the Italian restaurant. Literally NO ONE was in the restaurant so we thought it would be an easy walk-in. Nooooope. Reservations are required. OK, when is the earlies I can make a reservation? "9:30". 9:30? After a lengthy discussion, she magically found a 7:30 opening. Fine. Came back at 7:28. "Ohhhh, I'm sorry sir, we require shirts with collars." Hmmmm, only 1 or 2 other parties in the restaurant, I have a nice un-collared shirt. Can't we just get an exception? Nope. I ran back to the room, put on a collared shirt and returned. I once again approached the receptionist. "Ohhhhh, I'm so sorry sir, you must have long pants". Oh my God! I had dress shorts on with nice shoes. At this point, I was looking for a camera because I was sure I must have been starring on some candid-camera show. As I stood there in disbelief, she said she has a solution. Great, I will be allowed in! Then she pulls out a giant pair of pants from under her counter and says if I wear these (size 58) pants, my size 32 waist would be allowed in. I stood there in complete disbelief. We left and went to the buffet. Food was marginal. The bed room was sub-par. Shower had only luke warm water.....not hot at all. The shower curtain was insufficient to give you privacy. The curtain in the main room did not cover the entire sun-soaked window. The grounds are beautiful, but beware of everything else!


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    We sincerely appreciate the time you spent to share your comments following your visit to our Barceló hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards!

    EVALUATION

    Round Indicators

    • june 22 2018
    • Irvine, California
    • Family

    jule23507

    “WORST EXPERIENCE EVER!!!!!!”


    Go somewhere else DON'T STAY HERE!! Cockroaches in our room everywhere when we requested another room they wouldn't accommodate us they stated they had no rooms available but yet resort was empty due to hurricane warning. Bartenders claimed to be out tequila all the time. Buffet seemed to be out of mostly everything by 8pm every night. They don't enforce the dress code to everyone they pick and choose. Hotel bathrooms out in pool area and in hotel lobbies are disgusting. Rudest people at the check in reception desk especially the manager they gave our rooms to other people. We ended up getting our room at 830pm no apology at all they just didn't care and then we get the room infested with cockroaches we literally slept in our balcony every night and kept our clothing in suitcases out there since the room was full of cockroaches everywhere. Most of the staff at Barcelos just simply don't care & treat their guest with no respect & simply don't put any effort to make their guests feel welcome. Seems one must be white to get treated with respect at this resort. Puddles of water everywhere due to the storm & the staff didn't nothing to clean or put caution signs to alert guest of puddles. Pools were extremely dirty ,full of bugs and looked green at times. Never Never returning to this resort in Cabo they need to improve their customer service & making guest feel comfortable and get rid of the cockroaches & dress code because they don't seem to be following it as they say if your white you probably would even be allowed to eat dinner in a thong and it be ok. Run down hotel & didn't feel safe .


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Thank you for sharing a review of Barceló. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards!

    EVALUATION

    Round Indicators

    • june 21 2018
    • Newark, New Jersey
    • Couples

    BlizzyBlair

    “Needed Vacay”


    We chose Barcelo Gran Faro because it looked good online and the pricing was right. Once we arrived we knew we made the right choice. The view are breathtaking, the food is delicious and the staff is at your service.


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon. Kind regards!

    EVALUATION

    Round Indicators

    • june 21 2018
    • Couples

    Arleen A

    “Great get away at Barcelo”


    This was our 2 visit. The service was excellent. Definitely the best value for your money. The staff was very friendly. We will return. Hopefully Las Olas was be open. While we were there it looked like it was being remodeled.


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Thank you for the great feedback of your recent holiday experience at our Barceló; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It has been a pleasure to have you with us and we hope to see you back again soon. Kind regards!

    EVALUATION

    Round Indicators

    • june 20 2018
    • Couples

    egidio m

    “Our favourite all-inclusive hotel”


    We were impressed by the kindness of the staff overall. Usually, we do not chose all-inclusive hotels for our vacations, but Barcelo is outstanding. We enjoyed the freshness, the large choice and variety of the food offer. Hence, we would recommend an extra effort to improve the cleanliness of the rooms.


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Thank you for the great feedback of your recent holiday experience at our Barceló; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards!

    Barceló Hotel Beach  Grand Faro Los Cabos

    A superb beach hotel in a privileged setting, perfect for relaxation

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