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Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 6428 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

69% Complete

4465

Very good

18% Complete

1185

Average

6% Complete

418

Poor

2% Complete

191

Very poor

2% Complete

169

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    Round Indicators
    Timothy M 05/21/2019 Couples

    “Delicious food!”

    My wife and I had dinner at the Caribe Buffet on the second night of our vacation. We loved the paella, tuna, and salmon on Spanish night!! My wife had a delicious sangria, and we also enjoyed a couple coffees with Baileys for dessert. All of the staff from our server Cesar to the manager George were warm and welcoming. A great example of hospitality! Overall, a lovely dinner experience and recommend you have dinner at Caribe.
    Round Indicators
    Christina R 05/21/2019 Couples

    “Delicious dinner at resort”

    Delicious sangria!!! And the Samoa paired so well with the paella. And delicious paella mariscos. Excellent service. I am from Western Washington (of the U.S.), where they're is so much salmon, and am a huge fan of salmon, and their salmon was very well prepared.
    Round Indicators
    cmilbury Nova Scotia, Canada. 05/20/2019 Couples

    “Amazing Vacation”

    My husband and I choose Barcelo for our first all inclusive and we were not disappointed. We were especially impressed with the staff who work so hard to make sure everything is perfect. Some of our favorites were: Francisco HDZ and Uriel Alfaro at the Barcelo Beach Pool bar who made perfect drinks for us every day. Natalio Cruz kept the beach tidy and always greeted us with a smile. Esther Jimenez was a wonderful server at the Beach Pool Bar. Alan Salazar at the Beach Lobby Bar served me my first shot of Tequila and was an excellent bar tender also making us the perfect Mexican Guinness. Lorenzo Ruiz at the Caribe buffet made sure we had a wonderful breakfast experience the morning we left for Coba. He kept our coffee topped up before our early departure. We also spent a few nights at the Mall bar but we did not get the names of of the staff however all provided top notch service. The resort is large which we enjoyed as we spent much time exploring and checking out the other pools/bars/buffets etc which we had access to (all but the Palace). The resort was exceptionally clean and the food was great. Some of the food at the buffet could have been hotter but overall we loved the food. Our room was kept tidy and the fridge was filled daily. We did have an issue with our safe not working but it was fixed promptly after we contacted the front desk. We loved Mexico and hope to visit Barcelo again soon!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear cmilbury First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    Round Indicators
    Voyage18461649863 05/20/2019 Family

    “Enjoy the grounds and walk the beach”

    The hotel has something to enjoy for everyone. I enjoy the walk and runs in the morning and swims. All the restaurants have good food and attentive personnel.Inside the hotel the grounds were supper clean. Unfortunately the front part of the road outside the hotel had a lot of trash.

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Voyage18461649863 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    Round Indicators
    southshoregirl_jmac 05/20/2019 Couples

    “Amazing Mexican Vacation!”

    I am about to write a book - We got back from an amazing vacation about a week ago and cannot wait to return! We stayed at Barcelo Maya Caribe, but had access to the Beach, Colonial and Tropical section also. Our room had a king bed, safe, fridge that was refilled daily, balcony, iron, coffee maker, etc. It was clean and very comfortable for the week - we weren't in there a whole lot anyway! We ate at the Caribe Buffet but also tried the Tropical/Colonial Buffets..... the snack bars close to the beach were great for lunches or snacks! We found the food to be very good quality....omelette stations, fresh fruit & crepes - even berries!! Everything was plentiful and tasty. The theme nights were great and we found the food to be hot & fresh most of the time at the buffets. For a la cartes, we tried Mexican Lindo(Beach section), ie Brassierie (at the Palace section so we paid 20 USD extra to try it).....and our favorite a la carte was Tokyo (Caribe section). The show & the food was amazing. The drinks were also awesome - Bells Cream (what we would call Baileys), is better than Baileys in our opinion. It was amazing on ice or with ice blended up. Yum! We also tried Coconut Island, Mudslides, Cuba Libre, Pina Colada, Miami Vice, Long Island Iced Tea, Margaritas, Daquiris, Riviera Maya, Vodka & Lime/Lemonade, Mojitos, Dirty Monkey, Bahama Mama, Caribbean Dream........the list goes on. My husband would start each day with a shot of Tequila - Don Julio. We would love to do a shout out to our favorite bartenders Francisco HDZ and Uriel Alfaro from the Beach section - they were amazing! We would spend the mornings at the beach and the afternoons poolside! They looked after us so well and were always happy!! Love their big smiles!! Esther Jimenez was a sweetie, she would offer to bring us drinks in the afternoon when we were poolside.......everyone here works so hard and is always smiling. Their customer service is excellent and they made amazing drinks. We miss you already - see you in 10 minutes Francisco :) We need to make sure we thank Natalio too - he is such a sweet, hardworking man. He picked up glasses from the beach.....he was always smiling and greeted us each day. Alan Salazar worked at the bar (lobby bar) in the Beach Section - he made amazing drinks and even recreated a shot that we had tried at another resort in Mexico. He did an amazing job and remembered us and the recipe the next evening also! The resort is kept so clean......there are no grills on the beach, the snack bars are very close by though.....we loved this, because less food/garbage means less scavengers.....workers are always scrubbing the floors, sweeping away berries, etc that fall from trees.......we were very impressed. We didn't notice wasps, many raccoons, or many signs of wildlife at all during our stay at the resort....compared to other ones....we were guessing that part of this was due to the cleanliess! There was also a worker that walked around with a hawk on this hand....he said that it kept the birds away from the snack bars - brilliant!! They would literally be eating the sugar packets off the tables at other places we have stayed at in the past. We truly felt that Barcelo thought of everything! Waking up and heading down to the Pier to watch the sunrise is a must see!! We went a few times, absolutely beautiful. We would also jump off the Pier - the water was so clear! We did a couple of day trips also - we booked a taxi through the bell boys to go to Tulum - it was amazing. The taxi service has a partnership with the resort, we were picked up in a very comfortable vehicle, great AC and our driver was Jonathan (2885)......he was excellent. He dropped us off at the ruins and waited for us - we paid him when we got back to the resort. We felt very safe and it was great to roam around at our own pace when we were at the ruins - went to Tulum beach and had a nice cold Corona on the beach too! We also did a day trip to Coba and an outdoor Cenote.......the sites were amazing, but I wouldn't necessarily recommend that tour group. The van had almost no AC and we were squished like sardines.....the tour of Coba was ok, but when we got to the main attraction to climb Nochul Mul we were told we had 30 minutes to climb it and get back to the front gate! This was a little upsetting as I had been wanting to do this for years...I did get to do it, but it was very rushed.....I would go back again by taxi another time. The outdoor Cenote was very refreshing after Coba, beautiful spot! There are theater shows every night, Strikers is the sports bar that seems to be open all the time! They had a small buffet that was on the go all the time......there was bowling also. There was mini golf, Jaguars disco - which we popped into one night - it was crazy busy and not really what we were looking for - but it was fun to check out! There is a market and mall.......a double decker bus that is awesome for when you have dinner reservations and don't want to walk far in heels! One of our last mornings we met Lorenzo Ruiz at the Caribe buffet at breakfast - he kept our coffee mugs filled - he was great! He gave the best coffee service!! The only thing I would want to change about the breakfast is to have bigger coffee mugs! He was friendly and provided excellent customer service! There are currently 5 resorts there and you can walk from one end to the other in a covered walkways.....we loved this.....thought it was great for if it rained and especially for strollers, wheelchairs, etc. We took USD and Pesos, but in the future we will just take Pesos. Wifi was 34USD for two devices per room for the week, which was worth it to us so that we could check in back home. There is free wifi available in the mall at certain times of the day also. We had a great week - would come back in a heartbeat and would highly recommend this resort to anyone traveling to Mexico!! Again - special shout outs to Francisco HDZ, Uriel Alfaro, Esther Jimenez, Alan Salazar, Natalio, Lorenzo Ruiz.....we hope to see you all again next year - thank you so much for helping to make our stay amazing!!!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear southshoregirl_jmac First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • may 21 2019
    • Couples

    Timothy M

    “Delicious food!”


    My wife and I had dinner at the Caribe Buffet on the second night of our vacation. We loved the paella, tuna, and salmon on Spanish night!! My wife had a delicious sangria, and we also enjoyed a couple coffees with Baileys for dessert. All of the staff from our server Cesar to the manager George were warm and welcoming. A great example of hospitality! Overall, a lovely dinner experience and recommend you have dinner at Caribe.


    EVALUATION

    Round Indicators

    • may 21 2019
    • Couples

    Christina R

    “Delicious dinner at resort”


    Delicious sangria!!! And the Samoa paired so well with the paella. And delicious paella mariscos. Excellent service. I am from Western Washington (of the U.S.), where they're is so much salmon, and am a huge fan of salmon, and their salmon was very well prepared.


    EVALUATION

    Round Indicators

    • may 20 2019
    • Nova Scotia, Canada
    • Couples

    cmilbury

    “Amazing Vacation”


    My husband and I choose Barcelo for our first all inclusive and we were not disappointed. We were especially impressed with the staff who work so hard to make sure everything is perfect. Some of our favorites were: Francisco HDZ and Uriel Alfaro at the Barcelo Beach Pool bar who made perfect drinks for us every day. Natalio Cruz kept the beach tidy and always greeted us with a smile. Esther Jimenez was a wonderful server at the Beach Pool Bar. Alan Salazar at the Beach Lobby Bar served me my first shot of Tequila and was an excellent bar tender also making us the perfect Mexican Guinness. Lorenzo Ruiz at the Caribe buffet made sure we had a wonderful breakfast experience the morning we left for Coba. He kept our coffee topped up before our early departure. We also spent a few nights at the Mall bar but we did not get the names of of the staff however all provided top notch service. The resort is large which we enjoyed as we spent much time exploring and checking out the other pools/bars/buffets etc which we had access to (all but the Palace). The resort was exceptionally clean and the food was great. Some of the food at the buffet could have been hotter but overall we loved the food. Our room was kept tidy and the fridge was filled daily. We did have an issue with our safe not working but it was fixed promptly after we contacted the front desk. We loved Mexico and hope to visit Barcelo again soon!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear cmilbury First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • may 20 2019
    • Family

    Voyage18461649863

    “Enjoy the grounds and walk the beach”


    The hotel has something to enjoy for everyone. I enjoy the walk and runs in the morning and swims. All the restaurants have good food and attentive personnel.Inside the hotel the grounds were supper clean. Unfortunately the front part of the road outside the hotel had a lot of trash.


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Voyage18461649863 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    EVALUATION

    Round Indicators

    • may 20 2019
    • Couples

    southshoregirl_jmac

    “Amazing Mexican Vacation!”


    I am about to write a book - We got back from an amazing vacation about a week ago and cannot wait to return! We stayed at Barcelo Maya Caribe, but had access to the Beach, Colonial and Tropical section also. Our room had a king bed, safe, fridge that was refilled daily, balcony, iron, coffee maker, etc. It was clean and very comfortable for the week - we weren't in there a whole lot anyway! We ate at the Caribe Buffet but also tried the Tropical/Colonial Buffets..... the snack bars close to the beach were great for lunches or snacks! We found the food to be very good quality....omelette stations, fresh fruit & crepes - even berries!! Everything was plentiful and tasty. The theme nights were great and we found the food to be hot & fresh most of the time at the buffets. For a la cartes, we tried Mexican Lindo(Beach section), ie Brassierie (at the Palace section so we paid 20 USD extra to try it).....and our favorite a la carte was Tokyo (Caribe section). The show & the food was amazing. The drinks were also awesome - Bells Cream (what we would call Baileys), is better than Baileys in our opinion. It was amazing on ice or with ice blended up. Yum! We also tried Coconut Island, Mudslides, Cuba Libre, Pina Colada, Miami Vice, Long Island Iced Tea, Margaritas, Daquiris, Riviera Maya, Vodka & Lime/Lemonade, Mojitos, Dirty Monkey, Bahama Mama, Caribbean Dream........the list goes on. My husband would start each day with a shot of Tequila - Don Julio. We would love to do a shout out to our favorite bartenders Francisco HDZ and Uriel Alfaro from the Beach section - they were amazing! We would spend the mornings at the beach and the afternoons poolside! They looked after us so well and were always happy!! Love their big smiles!! Esther Jimenez was a sweetie, she would offer to bring us drinks in the afternoon when we were poolside.......everyone here works so hard and is always smiling. Their customer service is excellent and they made amazing drinks. We miss you already - see you in 10 minutes Francisco :) We need to make sure we thank Natalio too - he is such a sweet, hardworking man. He picked up glasses from the beach.....he was always smiling and greeted us each day. Alan Salazar worked at the bar (lobby bar) in the Beach Section - he made amazing drinks and even recreated a shot that we had tried at another resort in Mexico. He did an amazing job and remembered us and the recipe the next evening also! The resort is kept so clean......there are no grills on the beach, the snack bars are very close by though.....we loved this, because less food/garbage means less scavengers.....workers are always scrubbing the floors, sweeping away berries, etc that fall from trees.......we were very impressed. We didn't notice wasps, many raccoons, or many signs of wildlife at all during our stay at the resort....compared to other ones....we were guessing that part of this was due to the cleanliess! There was also a worker that walked around with a hawk on this hand....he said that it kept the birds away from the snack bars - brilliant!! They would literally be eating the sugar packets off the tables at other places we have stayed at in the past. We truly felt that Barcelo thought of everything! Waking up and heading down to the Pier to watch the sunrise is a must see!! We went a few times, absolutely beautiful. We would also jump off the Pier - the water was so clear! We did a couple of day trips also - we booked a taxi through the bell boys to go to Tulum - it was amazing. The taxi service has a partnership with the resort, we were picked up in a very comfortable vehicle, great AC and our driver was Jonathan (2885)......he was excellent. He dropped us off at the ruins and waited for us - we paid him when we got back to the resort. We felt very safe and it was great to roam around at our own pace when we were at the ruins - went to Tulum beach and had a nice cold Corona on the beach too! We also did a day trip to Coba and an outdoor Cenote.......the sites were amazing, but I wouldn't necessarily recommend that tour group. The van had almost no AC and we were squished like sardines.....the tour of Coba was ok, but when we got to the main attraction to climb Nochul Mul we were told we had 30 minutes to climb it and get back to the front gate! This was a little upsetting as I had been wanting to do this for years...I did get to do it, but it was very rushed.....I would go back again by taxi another time. The outdoor Cenote was very refreshing after Coba, beautiful spot! There are theater shows every night, Strikers is the sports bar that seems to be open all the time! They had a small buffet that was on the go all the time......there was bowling also. There was mini golf, Jaguars disco - which we popped into one night - it was crazy busy and not really what we were looking for - but it was fun to check out! There is a market and mall.......a double decker bus that is awesome for when you have dinner reservations and don't want to walk far in heels! One of our last mornings we met Lorenzo Ruiz at the Caribe buffet at breakfast - he kept our coffee mugs filled - he was great! He gave the best coffee service!! The only thing I would want to change about the breakfast is to have bigger coffee mugs! He was friendly and provided excellent customer service! There are currently 5 resorts there and you can walk from one end to the other in a covered walkways.....we loved this.....thought it was great for if it rained and especially for strollers, wheelchairs, etc. We took USD and Pesos, but in the future we will just take Pesos. Wifi was 34USD for two devices per room for the week, which was worth it to us so that we could check in back home. There is free wifi available in the mall at certain times of the day also. We had a great week - would come back in a heartbeat and would highly recommend this resort to anyone traveling to Mexico!! Again - special shout outs to Francisco HDZ, Uriel Alfaro, Esther Jimenez, Alan Salazar, Natalio, Lorenzo Ruiz.....we hope to see you all again next year - thank you so much for helping to make our stay amazing!!!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear southshoregirl_jmac First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

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