Barceló Hotel Pool  Maya Caribe
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map

Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 5912 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

68% Complete

4050

Very good

18% Complete

1119

Average

6% Complete

402

Poor

3% Complete

187

Very poor

2% Complete

154

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    Round Indicators
    arky2013 NJ. 03/24/2019 Family

    “Family vacation”

    Great place for family and kids. A lot of activities Big resort with many services and activities Fun for everyone . Many good restaurants. Clean buses, of airport transportation company and always on time
    Round Indicators
    Navigator17569811783 03/24/2019 Family

    “Not as good as we though it would be”

    Needs to be cleaner, counters should be cleaned daily, food and empty bottles should be removed, not just beds remade. Bugs in our bed and no soap in the "Premium Lounge" for a week straight (we were there every day). No premium treatment or premium drinks, same as everyone else. Premium means nothing (unlike many other resorts). We were told only premium clients could use the lounge; however, everyone uses the lounge, so it can sometimes be very busy. We drank the same as regular clients, we just paid more for "premium" bracelets ; )
    Round Indicators
    Camper17647619950 03/24/2019 Family

    “Great!!”

    We had a great time overall!!!Many things to do at the resort for both kids and adults. Great family time!! The pool and the drinks were very good. The food was good there was a variety every day for kids.
    Round Indicators
    Map40Vacationer Fergus Falls, Minnesota. 03/23/2019 Friends getaway

    “Carmen Chavez”

    If you are at this resort Carmen is the best! Thanks for making our pool time fun with our Minnesota friends. This was our fourth year coming to this resort and Carmen has provided the best service. #CARMENCHAVEZ

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Map40Vacationer We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.

    Round Indicators
    Kristina M New York City, New York. 03/22/2019 Family

    “Incredible Waiters with International Fluency!”

    Our family gets together every year at Barcelo Maya Caribe from around the world. We are a big international family speaking French, Russian, and English. As we congregated everyday at the astounding buffet, we had the pleasure of having the most incredible staff Hassim Viana and Gladys Jimenez. They were professional, helpful, and extremely welcoming. What is more, Hassim spoke all of the languages at the table so I didn't have to translate at all! As a big family with young kids and handicap elderly, we are not an easy family to take care of. And yet, it is the Hassim and Gladys that made our experience exceptional every morning, lunch, and dinner. Without them, the hotel would not be the same! Thank you and we will see you two next year!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Kristina M First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • march 24 2019
    • NJ
    • Family

    arky2013

    “Family vacation”


    Great place for family and kids. A lot of activities Big resort with many services and activities Fun for everyone . Many good restaurants. Clean buses, of airport transportation company and always on time


    EVALUATION

    Round Indicators

    • march 24 2019
    • Family

    Navigator17569811783

    “Not as good as we though it would be”


    Needs to be cleaner, counters should be cleaned daily, food and empty bottles should be removed, not just beds remade. Bugs in our bed and no soap in the "Premium Lounge" for a week straight (we were there every day). No premium treatment or premium drinks, same as everyone else. Premium means nothing (unlike many other resorts). We were told only premium clients could use the lounge; however, everyone uses the lounge, so it can sometimes be very busy. We drank the same as regular clients, we just paid more for "premium" bracelets ; )


    EVALUATION

    Round Indicators

    • march 24 2019
    • Family

    Camper17647619950

    “Great!!”


    We had a great time overall!!!Many things to do at the resort for both kids and adults. Great family time!! The pool and the drinks were very good. The food was good there was a variety every day for kids.


    EVALUATION

    Round Indicators

    • march 23 2019
    • Fergus Falls, Minnesota
    • Friends getaway

    Map40Vacationer

    “Carmen Chavez”


    If you are at this resort Carmen is the best! Thanks for making our pool time fun with our Minnesota friends. This was our fourth year coming to this resort and Carmen has provided the best service. #CARMENCHAVEZ


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Map40Vacationer We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.

    EVALUATION

    Round Indicators

    • march 22 2019
    • New York City, New York
    • Family

    Kristina M

    “Incredible Waiters with International Fluency!”


    Our family gets together every year at Barcelo Maya Caribe from around the world. We are a big international family speaking French, Russian, and English. As we congregated everyday at the astounding buffet, we had the pleasure of having the most incredible staff Hassim Viana and Gladys Jimenez. They were professional, helpful, and extremely welcoming. What is more, Hassim spoke all of the languages at the table so I didn't have to translate at all! As a big family with young kids and handicap elderly, we are not an easy family to take care of. And yet, it is the Hassim and Gladys that made our experience exceptional every morning, lunch, and dinner. Without them, the hotel would not be the same! Thank you and we will see you two next year!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Kristina M First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

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