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Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 6863 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

70% Complete

4812

Very good

17% Complete

1220

Average

6% Complete

438

Poor

2% Complete

203

Very poor

2% Complete

190

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    Round Indicators
    tori4099 07/18/2019 Friends getaway

    “Best Service (Mall Bar Bartender)”

    I have never had more amazing service anywhere than with the bartenders at the Mall Bar (Caribe). Sergio, Carlos, and Yesser took the best care of us. Always made sure, not only that we had refills, but were very friendly and personable. Will definitely come back!
    Round Indicators
    ddmyh 07/18/2019 Family

    “rooms need updated, newer furniture”

    suggestions: more variety of food . more variety of foods for children, earlier shows at Theatre. ..more wifi access areas. More signs for directions. and numbers outside for each building, we got lost because all buildings look same
    Round Indicators
    cmirabello Geneva, Switzerland. 07/18/2019 Family

    “Fabulous vacation”

    I’ll start by saying my wife and I are not typically all-inclusive resort fans but chose this vacation more to appease our two teenagers. We absolutely loved it. We stayed in a Caribe Premium swim-up room and couldn’t have enjoyed it more. The kids loved it too. The resort is huge with several restaurants - we followed the advisement of making dinner reservations as soon as we arrived - which we let the availability dictate when we ate where. No problems getting into each the restaurants we wanted to eat in, we just needed to be a bit flexible. The premium desk staff was fantastic in setting this up for us. A couple of highlights to note - the gym is great! Very large with an assortment of equipment (cardio, free weights, plate weight machines) as well as cardio exercise classes. We did our first spin class here and enjoyed it so much we went several more times during the week. Erick and Javier we’re both fantastic instructors - pushing the class, but keeping it fun. Snorkeling was impressive, though the water was a little choppy which made it a bit more murky than usual (I suspect). We had 3 rather large sea turtles swim right up to us - probably hoping we had food as there were people feeding them, but still very exciting to see so close. We had a very relaxing and satisfying vacation and happily recommend Barcelo Maya!
    Round Indicators
    Chloe E 07/18/2019 Family

    “Sports and Entertainment”

    Would highly recommend the water aerobics with Ximenna. We stayed for a week and she led water aerobics almost everyday we were there. She made the classes very fun and made sure everyone was comfortable. She would get in the pool and do the exercises with us every time. Overall a really fun experience with a super nice girl!
    Round Indicators
    stuart1974w 07/18/2019 Family

    “Highly advised to avoid”

    4 days and we have had nothing but problems with the hotel. Day 1 the adjoining doors were inoperable and have resulted in them being wedged open permanently, the light fitting from the shower was dripping water through from the room above, the ceiling was water damaged throughout and they just spray painted it white, the restaurant selections are impossible to get reservations at anytime, the buffet is substandard, food only around peak times, racist staff who don’t serve you unless you are Mexican........ This is definitely a long way away from a 5* star resort, the customer service is incredibly poor, we have complained but nothing gets sorted by Sunwing or the Hotel and I’ve wasted many hours standing at the counter waiting and trying to sort things out as they are hugely understaffed Extremely disappointed with the hotel standards and conditions, certainly not somewhere I would recommend in the future, luckily we haven’t had any rain.

    EVALUATION

    Round Indicators

    • july 18 2019
    • Friends getaway

    tori4099

    “Best Service (Mall Bar Bartender)”


    I have never had more amazing service anywhere than with the bartenders at the Mall Bar (Caribe). Sergio, Carlos, and Yesser took the best care of us. Always made sure, not only that we had refills, but were very friendly and personable. Will definitely come back!


    EVALUATION

    Round Indicators

    • july 18 2019
    • Family

    ddmyh

    “rooms need updated, newer furniture”


    suggestions: more variety of food . more variety of foods for children, earlier shows at Theatre. ..more wifi access areas. More signs for directions. and numbers outside for each building, we got lost because all buildings look same


    EVALUATION

    Round Indicators

    • july 18 2019
    • Geneva, Switzerland
    • Family

    cmirabello

    “Fabulous vacation”


    I’ll start by saying my wife and I are not typically all-inclusive resort fans but chose this vacation more to appease our two teenagers. We absolutely loved it. We stayed in a Caribe Premium swim-up room and couldn’t have enjoyed it more. The kids loved it too. The resort is huge with several restaurants - we followed the advisement of making dinner reservations as soon as we arrived - which we let the availability dictate when we ate where. No problems getting into each the restaurants we wanted to eat in, we just needed to be a bit flexible. The premium desk staff was fantastic in setting this up for us. A couple of highlights to note - the gym is great! Very large with an assortment of equipment (cardio, free weights, plate weight machines) as well as cardio exercise classes. We did our first spin class here and enjoyed it so much we went several more times during the week. Erick and Javier we’re both fantastic instructors - pushing the class, but keeping it fun. Snorkeling was impressive, though the water was a little choppy which made it a bit more murky than usual (I suspect). We had 3 rather large sea turtles swim right up to us - probably hoping we had food as there were people feeding them, but still very exciting to see so close. We had a very relaxing and satisfying vacation and happily recommend Barcelo Maya!


    EVALUATION

    Round Indicators

    • july 18 2019
    • Family

    Chloe E

    “Sports and Entertainment”


    Would highly recommend the water aerobics with Ximenna. We stayed for a week and she led water aerobics almost everyday we were there. She made the classes very fun and made sure everyone was comfortable. She would get in the pool and do the exercises with us every time. Overall a really fun experience with a super nice girl!


    EVALUATION

    Round Indicators

    • july 18 2019
    • Family

    stuart1974w

    “Highly advised to avoid”


    4 days and we have had nothing but problems with the hotel. Day 1 the adjoining doors were inoperable and have resulted in them being wedged open permanently, the light fitting from the shower was dripping water through from the room above, the ceiling was water damaged throughout and they just spray painted it white, the restaurant selections are impossible to get reservations at anytime, the buffet is substandard, food only around peak times, racist staff who don’t serve you unless you are Mexican........ This is definitely a long way away from a 5* star resort, the customer service is incredibly poor, we have complained but nothing gets sorted by Sunwing or the Hotel and I’ve wasted many hours standing at the counter waiting and trying to sort things out as they are hugely understaffed Extremely disappointed with the hotel standards and conditions, certainly not somewhere I would recommend in the future, luckily we haven’t had any rain.


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