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Barceló Hotel Pool  Maya Caribe
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map

Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 7012 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

70% Complete

4922

Very good

17% Complete

1236

Average

6% Complete

449

Poor

2% Complete

210

Very poor

2% Complete

196

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    Round Indicators
    laurenmE2475IX 08/15/2019

    “Girls Weekend! Tons of Fun!!”

    We had a great weekend and tons of fun at the Barcelo Maya Caribe. The property was beautiful and the variety of activities, pools, and restaurants was a lot of fun! We had the perfect combination of activities and relaxation to make our getaway weekend fantastic. The best part of our entire trip was the waterfront activities team! Francisco, Fernando, & Armando were absolutely fantastic as we had our first experiences with wind surfing, paddleboarding, and learning to sail a catamaran! They were patient, helpful and fun and truly our time doing these activities with them were the highlight of our trip. Gabriela is absolutely fantastic at keeping all the activities organized and running smoothly. We also had our first experience learning to scuba dive in the pool and Ornella was wonderful! She explained everything simply and she made our new experience a blast! These employees made our trip exceptional! The only complaint of the whole trip was that the food was only ok. The variety of restaurants was fun, but the quality of food was lacking.

    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
     Dear laurenmE2475IX First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have a different reaction. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    Round Indicators
    Snoopy S southern california. 08/15/2019 Family

    “Great for family”

    excellent service, clean, friendly staff, the ala carte restaurants are the best, the buffet food quality could be better, the snorkeling gear free rental should be more than 60 minutes would be better. overall... worth of the money

    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Snoopy S First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have a different reaction. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    Round Indicators
    cynegils2019 08/15/2019 Family

    “Absolutely fantastic”

    Impeccable, and great attention to detail. Everything was clean, bright, manicured and overall excellent. The food was out of this world. While the individual restaurants were fantastic, we prefered the buffet. We had a super relaxing time lying by the pool, going to the gym, and swimming up to the bar for drinks. There didn't seem to be many free rooms in the large beach complex, but at no point did it ever feel crowded, so it was very relaxing. The beach was ok, but the sargasso issue which seems to be everywhere in the carribean did diminish the beach a bit, as it was a bit smelly. We stayed 7 days (wish it had been 10), but we had rented a car so we took short trips (about 3 days total) to cenotes, Tulum, Coba and Cozumel, which are all super close. Didn't do the 3hr trip to Chichen Itza, but Coba is super impressive if you need some archeology. I liked Barcelo very much and would recommend it to anyone. If there is anything to complain about, it is that what is free and what needs to be paid for, is a bit murky. Perhaps intentionally so. And other activities in Barcelo are super expensive (snorkeling for $150 per person for example). Just step outside and go to one of the cities and get cheaper options.

    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
     Dear cynegils2019 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    Round Indicators
    LizaRegalado 08/14/2019 Family

    “Great vacation!!”

    We love to visit here!! Over 6 years!! We were warmed welcomed by Javier Reyes and Marcos the bell boys. Very friendly and helpful Gentleman. We had great services with Antonio Hernandez at the French restaurant in Palace. Also Hassim Viana best captain ever! His a wonderful person,he will go out of his way to please you. He loves what he does. We also went to Capitan Morgan for lunch and had a wonderful service. We got to meet the great chef Leopoldo, his food was delicious!! Anahi Valente, Mariana Alvarado, Jazmin May, and Maria Garcia where all on point and Attentive to us on having an amazing lunch! Thank you!! If you every stop by Santa Fe steak house it's in tropical hotel, ask for Jorge Morales. BEST SERVER every!! Great Attitude, very friendly and on point! Thank you Barcelos!! We will be back again soon!!

    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
     Dear LizaRegalado First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    Round Indicators
    alejune2019 08/13/2019 Couples

    “Vacation”

    The resort was very clean and nice. Spa pool was the best part of Resort and Dolphinaris. Food was not good. Everyone that went with us all got sick. We tried several different restaurants and buffets. The Brazilian steakhouse was the only place worth eat at. Will not be returning.

    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
     Dear alejune2019 Thank you for your comments, we are very sorry for any inconvenience caused, however we are glad that you also enjoyed many other aspects of your vacation with us. Customer comments, whether positive or negative, are very important to us, as they show us the areas that we need to improve. Our main objective is to exceed the expectations of each of the guests that we are pleased to serve so that they return home with total satisfaction and only based on their comments and working together with our guests we are sure that we will improve our services every day . Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have a different reaction. It is important to mention that we work not only with the Mexican Government and their “Distintivo H” program but also with an independent British/Mexican consultant “Cristal” that rigorously audits our food and hygiene standards every month from reception to storage, preparation, cooking and presentation. I am happy to inform you that our certification scores are always above the 95th percentile. We look forward to receiving you again, with the guarantee that we can assist you with the level of service from which we have achieved our reputation, so as to generate excellent memories by remembering your stay with us. Best regards Management

    EVALUATION

    Round Indicators

    • august 15 2019

    laurenmE2475IX

    “Girls Weekend! Tons of Fun!!”


    We had a great weekend and tons of fun at the Barcelo Maya Caribe. The property was beautiful and the variety of activities, pools, and restaurants was a lot of fun! We had the perfect combination of activities and relaxation to make our getaway weekend fantastic. The best part of our entire trip was the waterfront activities team! Francisco, Fernando, & Armando were absolutely fantastic as we had our first experiences with wind surfing, paddleboarding, and learning to sail a catamaran! They were patient, helpful and fun and truly our time doing these activities with them were the highlight of our trip. Gabriela is absolutely fantastic at keeping all the activities organized and running smoothly. We also had our first experience learning to scuba dive in the pool and Ornella was wonderful! She explained everything simply and she made our new experience a blast! These employees made our trip exceptional! The only complaint of the whole trip was that the food was only ok. The variety of restaurants was fun, but the quality of food was lacking.


    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
    Dear laurenmE2475IX First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have a different reaction. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • august 15 2019
    • southern california
    • Family

    Snoopy S

    “Great for family”


    excellent service, clean, friendly staff, the ala carte restaurants are the best, the buffet food quality could be better, the snorkeling gear free rental should be more than 60 minutes would be better. overall... worth of the money


    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Snoopy S First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have a different reaction. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    EVALUATION

    Round Indicators

    • august 15 2019
    • Family

    cynegils2019

    “Absolutely fantastic”


    Impeccable, and great attention to detail. Everything was clean, bright, manicured and overall excellent. The food was out of this world. While the individual restaurants were fantastic, we prefered the buffet. We had a super relaxing time lying by the pool, going to the gym, and swimming up to the bar for drinks. There didn't seem to be many free rooms in the large beach complex, but at no point did it ever feel crowded, so it was very relaxing. The beach was ok, but the sargasso issue which seems to be everywhere in the carribean did diminish the beach a bit, as it was a bit smelly. We stayed 7 days (wish it had been 10), but we had rented a car so we took short trips (about 3 days total) to cenotes, Tulum, Coba and Cozumel, which are all super close. Didn't do the 3hr trip to Chichen Itza, but Coba is super impressive if you need some archeology. I liked Barcelo very much and would recommend it to anyone. If there is anything to complain about, it is that what is free and what needs to be paid for, is a bit murky. Perhaps intentionally so. And other activities in Barcelo are super expensive (snorkeling for $150 per person for example). Just step outside and go to one of the cities and get cheaper options.


    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
    Dear cynegils2019 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • august 14 2019
    • Family

    LizaRegalado

    “Great vacation!!”


    We love to visit here!! Over 6 years!! We were warmed welcomed by Javier Reyes and Marcos the bell boys. Very friendly and helpful Gentleman. We had great services with Antonio Hernandez at the French restaurant in Palace. Also Hassim Viana best captain ever! His a wonderful person,he will go out of his way to please you. He loves what he does. We also went to Capitan Morgan for lunch and had a wonderful service. We got to meet the great chef Leopoldo, his food was delicious!! Anahi Valente, Mariana Alvarado, Jazmin May, and Maria Garcia where all on point and Attentive to us on having an amazing lunch! Thank you!! If you every stop by Santa Fe steak house it's in tropical hotel, ask for Jorge Morales. BEST SERVER every!! Great Attitude, very friendly and on point! Thank you Barcelos!! We will be back again soon!!


    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
    Dear LizaRegalado First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • august 13 2019
    • Couples

    alejune2019

    “Vacation”


    The resort was very clean and nice. Spa pool was the best part of Resort and Dolphinaris. Food was not good. Everyone that went with us all got sick. We tried several different restaurants and buffets. The Brazilian steakhouse was the only place worth eat at. Will not be returning.


    Roam41780702201, Gerente at Barcelo Maya Caribe, responded to this review
    Dear alejune2019 Thank you for your comments, we are very sorry for any inconvenience caused, however we are glad that you also enjoyed many other aspects of your vacation with us. Customer comments, whether positive or negative, are very important to us, as they show us the areas that we need to improve. Our main objective is to exceed the expectations of each of the guests that we are pleased to serve so that they return home with total satisfaction and only based on their comments and working together with our guests we are sure that we will improve our services every day . Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have a different reaction. It is important to mention that we work not only with the Mexican Government and their “Distintivo H” program but also with an independent British/Mexican consultant “Cristal” that rigorously audits our food and hygiene standards every month from reception to storage, preparation, cooking and presentation. I am happy to inform you that our certification scores are always above the 95th percentile. We look forward to receiving you again, with the guarantee that we can assist you with the level of service from which we have achieved our reputation, so as to generate excellent memories by remembering your stay with us. Best regards Management

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