Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 7606 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

4752

Very good

23% Complete

1795

Average

8% Complete

617

Poor

3% Complete

265

Very poor

2% Complete

177

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    Round Indicators
    CanadaErin Alberta, Canada. 12/09/2018 Friends getaway

    “Great Resort!”

    This resort leaves you wanting for nothing. There were a few things that make me give this resort only a 4 star review and I'll list those below my positive feedback. There are plenty of breakfast buffets, lunch buffets, a la carte's and a 24hr bar that serves food. No matter what time of day, it was easy to have a drink in hand and some kind of meal. Some of our favourites from the buffet were the breakfast sausages, french toast, pastries, fresh fruit, chips, queso, guac, pico de gallo, salsa verde, flank steak, sushi (really!). Our favourite restaurant was Kyoto and we ate there twice. Everything we had there was fantastic and the staff were very friendly. We also thought the resort was well kept and we were impressed with the quality of the rooms. Our bed was quite comfortable, we had lots of english channels on the TV, my husband said the iron worked better than the one at home and we didnt have to worry about a lack of hot water. We were also able to get the mini bar stocker to leave us extra bottles of water the day before we went on our excursion, although it was also very easy to get bottles from any of the bars. I loved the way the beach was set up - different heights of palm trees provided shade when needed but otherwise, it was easy to pick a chair in a sunny spot near the water, there were showers just off the beach to rinse the salt water off and that was nice as well. We didn't spend as much time in the pools but again they had good sun and shade options and they were very clean. The Colonial buildings are in the centre of the Maya Grand property and in a very good location for families as they are near a kids splash area. I think we will consider this resort again when travelling to Riviera Maya. Negatives: - We did notice that the hotel had installed a rain shower head but that the drain couldn't handle that much water so we could only turn the water on halfway so it wouldn't fill up the tub. - It is a large resort and would be difficult to get around if you weren't in good shape to walk - We felt it was difficult to know what entertainment was going on during the day as staff did not wander to collect participants and it was not posted very many places. - We felt that the staff didn't appreciate being tipped or the tips given did not affect the service that we received. - We had one issue with an a la carte reservation - it had been booked for the wrong date - I would recommend to check the dates on the ticket closely when booking.
    Round Indicators
    Nomad11979683307 12/08/2018 Family

    “Wedding/family vacation”

    This resort is immaculately cared for, and the staff are so incredibly friendly and accommodating! When travelling to Mexico, I will not stay at any other resort. I will recommend this resort to everyone!! Thank you so much for a great experience!!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Nomad: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    corrinam521 12/07/2018 Friends getaway

    “Having a blast with fellas ”

    We came to the Barcelo for a friend's wedding. We received royal treatment! The Dean's wedding coordinator was so nice and really made the bride feel comfortable. The a la cart restaurants are fabulous! I wish we realized sooner that we had 12 chances to eat at them. We thought we had only 6 coupons (2 for each). Staff are great and very helpful. They even walked us to our section when we got turned around and couldn't find our way back. Thanks for the experience!!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Corrinam: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    DrStupid69 12/06/2018 Family

    “Amazing all the way through!!”

    Between the food, the scenery, entertainment, and absolutely AMAZING staff....one week was not long enough!! Thank you ESPECIALLY to a few staff/bartenders that made my experience that much better, and way more memorable. I consider them my friends now and looked forward to seeing them every day. My girlfriend and I were actually sad having to leave. The suites were perfect, always cleaned when asked, and always left alone when asked. You make sure to leave them a tip on your bed, because these houskeepers work their butts off!! The air conditioning is colder than mine at home, and there is always a restocked fridge..(I loved the Coronas!) You have to understand the sheer magnitude of people that come through this beautiful place, and many from what i experienced, can be very rude to them. They always say hello, and have smiles on their faces. Great place for family’s, kids, couples and weddings as this trip was my sisters. There are THREE people you MUST say hello to if you go soon....fist and absolutely top of my list is -HENERY GUTIÉRREZ (a smile and attitude that could light a room...but makes the best drinks I have had in years!!! If you are at the bar opposite side of the swim up bar, you will know her right away! Well done Henery!!!!!! From the TEATRO COLONIAL BAR.... PABLO ORDONEZ and EUSEBLO FLORES. (For keeping a smile on every busy night, being professional in the face of very mean guests, and accommodating anyone who needed anything!!) Last but DEFINITELY not least......ALL the staff PARTICULARLY in building GUANAJUATO!!!! Brilliant service and thank you so much!! -JEFF DAVIS and CHELSI THERRIEN

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Guest: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    Excursion13391247319 Consecon, Canada. 12/06/2018 Couples

    “Our nieces wedding”

    the resort is beautiful but we were disappointed after using our two faceclothes and one bubble bath and bath salts there were no more available? Also even though we had a premium package WIFI was an extra, $12.00 US a day.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Guest: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • december 9 2018
    • Alberta, Canada
    • Friends getaway

    CanadaErin

    “Great Resort!”


    This resort leaves you wanting for nothing. There were a few things that make me give this resort only a 4 star review and I'll list those below my positive feedback. There are plenty of breakfast buffets, lunch buffets, a la carte's and a 24hr bar that serves food. No matter what time of day, it was easy to have a drink in hand and some kind of meal. Some of our favourites from the buffet were the breakfast sausages, french toast, pastries, fresh fruit, chips, queso, guac, pico de gallo, salsa verde, flank steak, sushi (really!). Our favourite restaurant was Kyoto and we ate there twice. Everything we had there was fantastic and the staff were very friendly. We also thought the resort was well kept and we were impressed with the quality of the rooms. Our bed was quite comfortable, we had lots of english channels on the TV, my husband said the iron worked better than the one at home and we didnt have to worry about a lack of hot water. We were also able to get the mini bar stocker to leave us extra bottles of water the day before we went on our excursion, although it was also very easy to get bottles from any of the bars. I loved the way the beach was set up - different heights of palm trees provided shade when needed but otherwise, it was easy to pick a chair in a sunny spot near the water, there were showers just off the beach to rinse the salt water off and that was nice as well. We didn't spend as much time in the pools but again they had good sun and shade options and they were very clean. The Colonial buildings are in the centre of the Maya Grand property and in a very good location for families as they are near a kids splash area. I think we will consider this resort again when travelling to Riviera Maya. Negatives: - We did notice that the hotel had installed a rain shower head but that the drain couldn't handle that much water so we could only turn the water on halfway so it wouldn't fill up the tub. - It is a large resort and would be difficult to get around if you weren't in good shape to walk - We felt it was difficult to know what entertainment was going on during the day as staff did not wander to collect participants and it was not posted very many places. - We felt that the staff didn't appreciate being tipped or the tips given did not affect the service that we received. - We had one issue with an a la carte reservation - it had been booked for the wrong date - I would recommend to check the dates on the ticket closely when booking.


    EVALUATION

    Round Indicators

    • december 8 2018
    • Family

    Nomad11979683307

    “Wedding/family vacation”


    This resort is immaculately cared for, and the staff are so incredibly friendly and accommodating! When travelling to Mexico, I will not stay at any other resort. I will recommend this resort to everyone!! Thank you so much for a great experience!!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Nomad: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • december 7 2018
    • Friends getaway

    corrinam521

    “Having a blast with fellas ”


    We came to the Barcelo for a friend's wedding. We received royal treatment! The Dean's wedding coordinator was so nice and really made the bride feel comfortable. The a la cart restaurants are fabulous! I wish we realized sooner that we had 12 chances to eat at them. We thought we had only 6 coupons (2 for each). Staff are great and very helpful. They even walked us to our section when we got turned around and couldn't find our way back. Thanks for the experience!!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Corrinam: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • december 6 2018
    • Family

    DrStupid69

    “Amazing all the way through!!”


    Between the food, the scenery, entertainment, and absolutely AMAZING staff....one week was not long enough!! Thank you ESPECIALLY to a few staff/bartenders that made my experience that much better, and way more memorable. I consider them my friends now and looked forward to seeing them every day. My girlfriend and I were actually sad having to leave. The suites were perfect, always cleaned when asked, and always left alone when asked. You make sure to leave them a tip on your bed, because these houskeepers work their butts off!! The air conditioning is colder than mine at home, and there is always a restocked fridge..(I loved the Coronas!) You have to understand the sheer magnitude of people that come through this beautiful place, and many from what i experienced, can be very rude to them. They always say hello, and have smiles on their faces. Great place for family’s, kids, couples and weddings as this trip was my sisters. There are THREE people you MUST say hello to if you go soon....fist and absolutely top of my list is -HENERY GUTIÉRREZ (a smile and attitude that could light a room...but makes the best drinks I have had in years!!! If you are at the bar opposite side of the swim up bar, you will know her right away! Well done Henery!!!!!! From the TEATRO COLONIAL BAR.... PABLO ORDONEZ and EUSEBLO FLORES. (For keeping a smile on every busy night, being professional in the face of very mean guests, and accommodating anyone who needed anything!!) Last but DEFINITELY not least......ALL the staff PARTICULARLY in building GUANAJUATO!!!! Brilliant service and thank you so much!! -JEFF DAVIS and CHELSI THERRIEN


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Guest: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • december 6 2018
    • Consecon, Canada
    • Couples

    Excursion13391247319

    “Our nieces wedding”


    the resort is beautiful but we were disappointed after using our two faceclothes and one bubble bath and bath salts there were no more available? Also even though we had a premium package WIFI was an extra, $12.00 US a day.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Guest: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia maya.colonial.jrec@barcelo.com

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