Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 7753 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

4838

Very good

23% Complete

1823

Average

8% Complete

633

Poor

3% Complete

278

Very poor

2% Complete

181

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    Round Indicators
    berklyplace Ontario, Canada. 01/16/2019 Couples

    “A very good relaxing holiday”

    Nov. 30th to Dec. 14th 2018 An exceptional holiday this year , experiencing the different weather more than ever before . Some cool nights ,some humid , some rain , enjoyed it all. A very upbeat clean resort with a very contemporary style mini mall with A La Carts in the mall along with bowling, haunted house, a bar and stores $$$$ . I think they were at a 50 to 60 % full so the service was great everywhere we went to. The employees made us feel at home. We always felt safe here and the food at the Colonial buffet was very good this year . We tried all the A La Cartes and I would give every one a 5 star , loved them all with service that was second to none, Again they were not fully booked. I had rack of lamb twice and was the same consistancy both time done just the way i like it. Sirloin , Filet , new york steak all good and fillet of salmon, stuffed chicken . The beach had no seaweed at the time we were here. Very nice to walk along the beach with there beautiful wallkways and lighting at night. So peacefull at night and weddings going on. The pools are immaculate and big, lots of loungers. The night shows are good . Our favorite was the Circus show and Michael Jackson. We were always up for 7 a.m. . So we would end the night a 11:00, getting old. Looking back the whole trip felt like a Christmas gift . We really felt like being alive. Well now back reality , cold Ontario .See you next December.
    Round Indicators
    Andrea B Lindsay, Ontario, Canada. 01/16/2019 Friends getaway

    “Group Travel to Barcelo”

    Exchange Canadian to Pesos before travelling if you can -- or purchase once there. It's much easier and cheaper to pay with Pesos. Try excursion Ek Balam where you will climb ruins 90 feet tall - and go inside and see amazing carvings and symbols - also included was Cenote Maya where you repel into the cenote then zipline within the centoe. Then have lunch.. Incredible! You will not be disappointed. The resort doesn't have free wifi in the rooms (you can purchase wifi for your rooms it was $30 for 6 days) - OR, there are locations on site with free wifi, in the mall and lobby for instance.The smaller waterparks on resort that are free are for 12 years and younger, which was a disappointment, because the larger one for over 12 charges you to use it.No complaints of the food at all. Buffets are amazing, they have themed nights such as "Seafood, Italian etc" for those who can't get times in the A La Cartes - as we experienced. Bring Snorkel gear - you can see various fish, turtles etc right off the beach. There are lots of free activities for the kids such as tennis, basketball, beach volleyball, water pedal bicycles, catamarans, The resort is in the midst of building ziplining / go cart track etc... There is a mall with lots of shops, and things to see.. There is a 24 hour sports bar with amazing pub food, Theatre where you can watch sports etc. Bowling also, but at a cost.
    Round Indicators
    Flyer67348787769 01/16/2019 Family

    “Beautiful grounds!”

    Beautiful, and very well run! Such friendly employees. Water was very rough at the beach, so the water wasn't very clear or pretty. VERY large resort, so if you aren't looking to walk a lot and you want something more personal this is not the resort for you. Food was very good, room was very damp, especially the sheets each night. More than enough loungers on the beach. Had to play the towel game to save chairs at the pool but it was a busy time.
    Round Indicators
    chrisnalley43 Argyle, Texas. 01/16/2019 Family

    “Another Amazing Trip To Barcelo”

    This was our second trip to this resort. We were booked in the premium section of the Tropical section of the resort. We were traveling with our children and had booked directly through the Barcelo website as return My Barcelo guests. It did not start off great as we were supposed to have two full size beds in our room but only had a king and a couch that would fit only one of our kids. I initially did not get a great response from the premium level desk and they transferred me to someone that could not speak English. I was supposed to meet one of the mangers down at the lobby but that person was not there. I waited a while by the front desk and finally asked again to speak to a manager. This is where it all turned around. The front desk clerk pointed to a gentleman standing at the other end and said he was also a manager. This is how we met Angel. From the minute we explained the situation and that I had spend several hours of our visit trying to resolve the room situation, Angel showed he cared and was going to do whatever he could to make it right. The Tropical side of the hotel was completely full in the Premium level so he worked with the Colonial side and found us a room coming free the next day that we could move to that had the two separate full beds that met our needs. In addition to that, Angel checked on us regularly and got us an additional discount at the spa. He also was able to get us into a dinner over at the Palace section that is normally only available to Palace guests. He not only rectified our situation, he went over and above to make sure we were happy and that our vacation was worth every penny we spent. About the resort: The resort itself is spotless. The grounds are beautiful and the staff is very friendly and attentive at the restaurants and the buffet. Our kids always prefer the buffet simply because they have so many options but mostly for the desserts. We had dinner at both Japanese restaurants and the steakhouse. All were great. Our son absolutely loved Antonio with the games area. They played table tennis/ping pong every day even if there were no tournaments, etc. We had stayed at this resort back in June of 2016 and the beach was immaculate with pristine water, etc. On this visit the seaweed was out of control. The staff worked extremely hard but there was just no way to keep up with the amount that was coming in. The resort has no control over this. The seaweed was affecting everyone from Miami all the way down the coast of Mexico, etc. It made swimming in the ocean unpleasant but, again, no fault of Barcelo. Sometimes you just have to deal with mother nature. I'm told the seaweed is good for the beaches and is something that is a necessary evil from time to time. My advice, don't let things like that ruin your vacation. There are plenty of other things to do at the resort and around the area so make the most of it. One other shout out to Israel at the pool bar. He makes excellent drinks and always had a smile on his face. Thanks for the great service!
    Round Indicators
    Discover136376 01/15/2019 Couples

    “Fantastic first stay”

    Everything was great and staff was very good. Food was above average for a large resort, but the drinks were very good. The bartenders could make any drink you could imagine. Beach was always well groomed and never a problem finding a couple of beach loungers.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Discover: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • january 16 2019
    • Ontario, Canada
    • Couples

    berklyplace

    “A very good relaxing holiday”


    Nov. 30th to Dec. 14th 2018 An exceptional holiday this year , experiencing the different weather more than ever before . Some cool nights ,some humid , some rain , enjoyed it all. A very upbeat clean resort with a very contemporary style mini mall with A La Carts in the mall along with bowling, haunted house, a bar and stores $$$$ . I think they were at a 50 to 60 % full so the service was great everywhere we went to. The employees made us feel at home. We always felt safe here and the food at the Colonial buffet was very good this year . We tried all the A La Cartes and I would give every one a 5 star , loved them all with service that was second to none, Again they were not fully booked. I had rack of lamb twice and was the same consistancy both time done just the way i like it. Sirloin , Filet , new york steak all good and fillet of salmon, stuffed chicken . The beach had no seaweed at the time we were here. Very nice to walk along the beach with there beautiful wallkways and lighting at night. So peacefull at night and weddings going on. The pools are immaculate and big, lots of loungers. The night shows are good . Our favorite was the Circus show and Michael Jackson. We were always up for 7 a.m. . So we would end the night a 11:00, getting old. Looking back the whole trip felt like a Christmas gift . We really felt like being alive. Well now back reality , cold Ontario .See you next December.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Lindsay, Ontario, Canada
    • Friends getaway

    Andrea B

    “Group Travel to Barcelo”


    Exchange Canadian to Pesos before travelling if you can -- or purchase once there. It's much easier and cheaper to pay with Pesos. Try excursion Ek Balam where you will climb ruins 90 feet tall - and go inside and see amazing carvings and symbols - also included was Cenote Maya where you repel into the cenote then zipline within the centoe. Then have lunch.. Incredible! You will not be disappointed. The resort doesn't have free wifi in the rooms (you can purchase wifi for your rooms it was $30 for 6 days) - OR, there are locations on site with free wifi, in the mall and lobby for instance.The smaller waterparks on resort that are free are for 12 years and younger, which was a disappointment, because the larger one for over 12 charges you to use it.No complaints of the food at all. Buffets are amazing, they have themed nights such as "Seafood, Italian etc" for those who can't get times in the A La Cartes - as we experienced. Bring Snorkel gear - you can see various fish, turtles etc right off the beach. There are lots of free activities for the kids such as tennis, basketball, beach volleyball, water pedal bicycles, catamarans, The resort is in the midst of building ziplining / go cart track etc... There is a mall with lots of shops, and things to see.. There is a 24 hour sports bar with amazing pub food, Theatre where you can watch sports etc. Bowling also, but at a cost.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Family

    Flyer67348787769

    “Beautiful grounds!”


    Beautiful, and very well run! Such friendly employees. Water was very rough at the beach, so the water wasn't very clear or pretty. VERY large resort, so if you aren't looking to walk a lot and you want something more personal this is not the resort for you. Food was very good, room was very damp, especially the sheets each night. More than enough loungers on the beach. Had to play the towel game to save chairs at the pool but it was a busy time.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Argyle, Texas
    • Family

    chrisnalley43

    “Another Amazing Trip To Barcelo”


    This was our second trip to this resort. We were booked in the premium section of the Tropical section of the resort. We were traveling with our children and had booked directly through the Barcelo website as return My Barcelo guests. It did not start off great as we were supposed to have two full size beds in our room but only had a king and a couch that would fit only one of our kids. I initially did not get a great response from the premium level desk and they transferred me to someone that could not speak English. I was supposed to meet one of the mangers down at the lobby but that person was not there. I waited a while by the front desk and finally asked again to speak to a manager. This is where it all turned around. The front desk clerk pointed to a gentleman standing at the other end and said he was also a manager. This is how we met Angel. From the minute we explained the situation and that I had spend several hours of our visit trying to resolve the room situation, Angel showed he cared and was going to do whatever he could to make it right. The Tropical side of the hotel was completely full in the Premium level so he worked with the Colonial side and found us a room coming free the next day that we could move to that had the two separate full beds that met our needs. In addition to that, Angel checked on us regularly and got us an additional discount at the spa. He also was able to get us into a dinner over at the Palace section that is normally only available to Palace guests. He not only rectified our situation, he went over and above to make sure we were happy and that our vacation was worth every penny we spent. About the resort: The resort itself is spotless. The grounds are beautiful and the staff is very friendly and attentive at the restaurants and the buffet. Our kids always prefer the buffet simply because they have so many options but mostly for the desserts. We had dinner at both Japanese restaurants and the steakhouse. All were great. Our son absolutely loved Antonio with the games area. They played table tennis/ping pong every day even if there were no tournaments, etc. We had stayed at this resort back in June of 2016 and the beach was immaculate with pristine water, etc. On this visit the seaweed was out of control. The staff worked extremely hard but there was just no way to keep up with the amount that was coming in. The resort has no control over this. The seaweed was affecting everyone from Miami all the way down the coast of Mexico, etc. It made swimming in the ocean unpleasant but, again, no fault of Barcelo. Sometimes you just have to deal with mother nature. I'm told the seaweed is good for the beaches and is something that is a necessary evil from time to time. My advice, don't let things like that ruin your vacation. There are plenty of other things to do at the resort and around the area so make the most of it. One other shout out to Israel at the pool bar. He makes excellent drinks and always had a smile on his face. Thanks for the great service!


    EVALUATION

    Round Indicators

    • january 15 2019
    • Couples

    Discover136376

    “Fantastic first stay”


    Everything was great and staff was very good. Food was above average for a large resort, but the drinks were very good. The bartenders could make any drink you could imagine. Beach was always well groomed and never a problem finding a couple of beach loungers.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Discover: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia maya.colonial.jrec@barcelo.com

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