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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 9145 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

61% Complete

5669

Very good

22% Complete

2086

Average

8% Complete

774

Poor

3% Complete

357

Very poor

2% Complete

259

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    Round Indicators
    ambertace Calgary, Canada. 02/26/2020

    “Don't perform here”

    Although the hotel and amenities are good the treatment of our performance group was appalling. The hotel tried to back out of having us perform ON THE DAY OF THE PERFORMANCE. After a year of planning we were told that we couldn't perform. Our studio director was able to resolve that issue only to have the light and sound technician not show up on time. Our performance wasn't advertised and was eventually set for two hours before the main show, limiting our audience. Fortunately we were able to do our own advertising and delayed the show until closer to the main show time and had a great audience. Our group of 27 was treated unprofessionally and disrespectfully. We brought close to $60,000 to the hotel and this is the treatment we received. Proceed with caution when booking here.
    Round Indicators
    Mooseman77 02/25/2020 Couples

    “2nd Time and got engaged here”

    A delayed review as I’ve never used TripAdvisor before but I cannot recommend this place enough. The beach, the pools, free water sports and the staff can’t do enough for you. The staff appreciate if you speak a little bit of Spanish but everybody’s English is very good anyways. The variety of restaurants and choice of foods is unreal. You won’t regret going here.
    Round Indicators
    janie l Lee, Massachusetts. 02/24/2020

    “Fun family get away”

    Clean, well kept up beautiful beach and pools...we went on several excursions that were very fun and interesting...get there early in am to reserve chairs because they were taken early..the buffet restaurant had excellent service and an amazing array of food...2nd time there and again had an issue at check in...never resolved to our satisfaction but we gave in cause we were on vacation...overall I would reccomend this trip.
    Round Indicators
    tok2kim Redding, California. 02/24/2020

    “Barcelo Never Disappoints!”

    Great resort. Very family friendly. There is a reef right off the beach to snorkel, lots of activities for kids, a mall right there on sight! Pools galore! The property is beautiful. Lots of dining options. Be aware though, if you get a room with two beds, they are doubles--not queens. Hard for two adults to sleep in. Since we were only in the room to sleep, we made do. Absolutely loved it here. We will be back!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear tok2kim: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    tlshaffert 02/22/2020 Friends getaway

    “Bryan Martinez”

    Bryan J Martinez in the animation team/activities is great!! He has such awesome energy and is very fun!! He interacts with the customers and is super positive and seems excited to see you every day!!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Tlshaffert: Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel for your holidays in Riviera Maya and for the review you shared on Tripadvisor all of your kind words about your stay with us are great to hear We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • february 26 2020
    • Calgary, Canada

    ambertace

    “Don't perform here”


    Although the hotel and amenities are good the treatment of our performance group was appalling. The hotel tried to back out of having us perform ON THE DAY OF THE PERFORMANCE. After a year of planning we were told that we couldn't perform. Our studio director was able to resolve that issue only to have the light and sound technician not show up on time. Our performance wasn't advertised and was eventually set for two hours before the main show, limiting our audience. Fortunately we were able to do our own advertising and delayed the show until closer to the main show time and had a great audience. Our group of 27 was treated unprofessionally and disrespectfully. We brought close to $60,000 to the hotel and this is the treatment we received. Proceed with caution when booking here.


    EVALUATION

    Round Indicators

    • february 25 2020
    • Couples

    Mooseman77

    “2nd Time and got engaged here”


    A delayed review as I’ve never used TripAdvisor before but I cannot recommend this place enough. The beach, the pools, free water sports and the staff can’t do enough for you. The staff appreciate if you speak a little bit of Spanish but everybody’s English is very good anyways. The variety of restaurants and choice of foods is unreal. You won’t regret going here.


    EVALUATION

    Round Indicators

    • february 24 2020
    • Lee, Massachusetts

    janie l

    “Fun family get away”


    Clean, well kept up beautiful beach and pools...we went on several excursions that were very fun and interesting...get there early in am to reserve chairs because they were taken early..the buffet restaurant had excellent service and an amazing array of food...2nd time there and again had an issue at check in...never resolved to our satisfaction but we gave in cause we were on vacation...overall I would reccomend this trip.


    EVALUATION

    Round Indicators

    • february 24 2020
    • Redding, California

    tok2kim

    “Barcelo Never Disappoints!”


    Great resort. Very family friendly. There is a reef right off the beach to snorkel, lots of activities for kids, a mall right there on sight! Pools galore! The property is beautiful. Lots of dining options. Be aware though, if you get a room with two beds, they are doubles--not queens. Hard for two adults to sleep in. Since we were only in the room to sleep, we made do. Absolutely loved it here. We will be back!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear tok2kim: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • february 22 2020
    • Friends getaway

    tlshaffert

    “Bryan Martinez”


    Bryan J Martinez in the animation team/activities is great!! He has such awesome energy and is very fun!! He interacts with the customers and is super positive and seems excited to see you every day!!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Tlshaffert: Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel for your holidays in Riviera Maya and for the review you shared on Tripadvisor all of your kind words about your stay with us are great to hear We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

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