Barceló Hotel Pool  Maya Colonial
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Barceló Maya Colonial

4.5/5 Round Indicators
| 7991 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

4985

Very good

23% Complete

1873

Average

8% Complete

655

Poor

3% Complete

287

Very poor

2% Complete

191

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    Round Indicators
    ericc0520 Gatineau, Canada. 03/25/2019 Family

    “Perfect vacation!”

    Very nice and clean beachs! Pools and grounds are very well maintained. Rooms are extremely clean and spacious with large balcony to enjoy the view and relax. The staff are helpful and welcome you with a smile. The free Wi-Fi is very limited, specific time and location... In order to have wifi everywhere you need to pay around $30 USD for 2 devices for a week. My personal opinion is that for the price you pay the room, free wifi should be included. Rooms: The superior room are clean and have room for a family, the living area is perfect to relax. The bathroom is big enough with all the required amenities. Minibar is restock daily without any issues. Nice big balcony to enjoy the tropical view. Beaches and pools: The pools are big with room for everyone, some of them are more relaxing since there is not too many activities. If you like activities some of them have them daily activities. The kids pool with all the water slides is simply awesome for kids and family. Only issue is that they should add palapas so that we would have more shade, especially for the afternoon. There very limited shaded areas for the kids (and parents) around the kids waterpark .The beaches are clean without any weeds and with enough chairs for everyone. Surprisingly, around the pools and at the water park, if you want a good place you do not absolutely need to go and reserve your chairs early in the morning, but I would still recommend that you do not wait to long in order to go to the pools. Pools are very clean. Restaurants: Buffets: The Colonial and Tropical buffets are very good for breakfast and lunchs have very good variety. We didn't go to the buffets of the Caribe and Maya beach. For diner there is always a special theme, therefore there is additional choices. The staff at the buffets are professional and friendly. The 4 grill restaurants near the beach and pools are good for snacks or lunch. But the selection is somewhat limited, I recommend you go the buffet instead. Especially if you want tacos or a salad bar, since at the buffet every lunch they have a tacos bar. The beach grills restaurant offers an amazing view of the sea and it's also closest to the beach and water park. Overall the quality, freshness and variety at these buffets is excellent. Again it's very clean. À la carte: It's relatively easy to have a reservation using there customer services desk. For all inclusive this is a bonus, since for some hotel this is often a painful experience. We had 5 à la carte reservation with our package and we're able to get an extra one. We have kids and we're able to get reservation at a decent time. Again this is very positive since you're not stuck with reservation or availability at 21:00 or 22:00. There is availability and flexibility for reservations. We found that the à la carte restaurant are excellent and all offer a different variety and selection. The Capri (Italian) and Santa Fe (Steak house) were very good and with a good quality of food. Kyoto and Tokio (Japanese with tapanaki) food was good and the show was fun. La Funte (Spanish) was a bit disappointing, it was our least favourite of the à la carte we tried. The à la carte we preferred was the Mexico Linda, food and atmosphere was excellent. Overall with the à la carte restaurant it's obvious that the quality of the food and service at Barcelo is important. In all the buffets and the à la carte restaurants there is a good variety of seafoods and fishes. Bars: Evening shows at one of the lobby bar are good. There is a very good services all the different bars (pools, water park, beach and lobby). There is a very good selection of local and international drinks. The house wine is also of a good quality for all inclusive. This was our first time in a Barcelo hotel and definitely not the last. It's probably th best place we've visited so far. We are definitely going back to this hotel, already looking for next year. May be even in the same room or in the premium section if there is availability.
    Round Indicators
    TammyHope Dryden, Canada. 03/25/2019 Couples

    “10 yr Anniversary trip!”

    I must say that the reason we keep coming back to this resort is the way we are treated. We pre-booked a photo shoot and these people are frickin amazing!! The a la carte restaurants are all fabulous but the host with most..Javier Herarra, who we just happened to follow around the resort, was truly lovely! And our waitress for the last a la carte, Irma Mendoza, was the sweetest woman-just amazing to joke with us and her wine recommendation was spot on! My new fav! Great pools, ocean was a little rough due to storms out at sea but great fun trying to not get knocked over lol. You will not go hungry or thirsty here!
    Round Indicators
    Sologrommit 03/25/2019 Solo travel

    “Review of HOTEL, not weather of my feelings about my vacation”

    I’m not going to review my vacation or weather, because this is of no use to anyone trying to decide where to book their vacation. I’m going to review the hotel and provide side-note information, in case someone is looking for it. But if it’s important to anyone, I flew in determined to have a good time and I did. Management/Organization: 5 out of 5 The hotel is well run and organized. This manifests itself in smooth and speedy transitions between activities/venues, immaculate grounds, pools and beach. As well as in some decisions that are evident management had to take to effect all this. I’ve been in 4 other Mayan Riviera hotels, and this seems to be the most organized. Grounds: 5 out of 5 Very well maintained and cared for. Immaculate. A few side observations: the hotel is being touted as massive. It’s not. I frankly cannot comprehend the necessity of a double-decker bus, when it takes 15min walk from one end to the other. If anyone has been to Grand Bahia, this is a smaller resort. However, it is packed with infrastructure and is well designed, on a per sqf basis, it’s “big”, but not in absolute terms. There are no mangroves or any kind of wilderness. Everything is a well-manicured tropical garden. This has an immediate effect of removing habitat from shady racoon-like animals so abundant in other hotels. If you look hard, you can find an occasional iguana. Other than that, there are birds to enjoy (or not, depending on your taste). All resorts and amenities are connected by sheltered passages, which is very convenient when it’s raining. You don’t need to pack an umbrella. Beach: 5 out of 5 The hotel has about 2km stretch of a beautiful sandy beach, which offers wind/surf for watersports; a peer (Colonial) or small reef for snorkeling (in front of the Palace), or a stretch of unreally calm waters sheltered from the wind (Beach/Caribe). I was surprised to read people’s advice to bring water shoes. If you have them, great, if not – I cannot phantom what you’d use them for on that beach. There are 2-3 patches of sharp rocks, but you have to go out of your way to find them and climb on them. The rest of the beach access is pure sand. I was lucky and there was absolutely no sargassum weed whatsoever on the beach for the duration of my stay. The beach chairs are abundant, no need to fight for them (as is the case in some other places) and I witnessed a dude sanitizing them with bleach one morning. I have no idea if some overnight horror descended on these particular beach chairs, or it’s a regular disinfection procedure, but I was impressed. The beach is re-organized daily and cleaned perpetually. There are no glasses strewn about. There are no random vendors and vendor-harassment on the beach, which I consider very positive. There are photographers, tattoo and cigar people passing a couple of times a day, this is it. Beach-goers are enjoying themselves without any interruptions otherwise. Most problems, if they arise, originate with the guests themselves, I would say (people with blue-tooth personal speakers, please take note). The diving shop – Dressel Divers – is the best I dove with. As a side note: do your all you diving soon… I dove these same reefs 10 yrs ago and they will soon disappear. There is barely anything left. The colours, the vibrancy and the abundance of fish are all gone. Special note for snorkelers: please do not be idiots. Do NOT touch or harass the turtles (which are numerous). I saw some distressing scenes. On one occasion a frenzy of out of control snorkelers, children and adults alike, trying to corner and catch a poor turtle that was trying to come up to surface for air. If basic understanding about wildlife is not your thing, may it’ll help to be aware that a) turtles can bite and a hit of their flippers can break your bones (depending on their size) and b) in the US it is illegal to touch any turtle species because they are all either on protected or endangered species list. Special note on dolphins: if anyone has dynamite or magic wands, please-please dig a tunnel from the dolphinarium to the sea and free these poor creatures. They will die there. One already did this month. Come at night and hear them swim and sigh/respirate. You will understand what I mean. Pools: 5 out of 5 Lots and lots of pools, pool space, and places to park yourself. Entertainment is thoughtfully confined to a selected location, allowing others to enjoy themselves as they see fit. There are a couple of kids water parks for kids to enjoy. They look very safe and offer a variety of activities for various ages/comfort levels. Room: 5 out of 5 No complains. It was regularly and non-intrusively cleaned. Everything worked. My personal favourites for the entire trip was the amazing rain shower and scented toilet paper. Yes. Crazy, but true, and very pleasant. There were no towel animals on offer, but I discovered I was rather relieved by their absence. Food: 2 out of 5. READ THIS. When you look at number of restaurants in this grand hotel, it is very misleading. Supposedly, every sister-hotel has its own restaurant, so you’d count 5 buffets. They combined Beach/Caribe restaurants into one kitchen and two seating halls – interconnected. And did the same for Colonial/Tropical. In essence, there are only 3 buffet restaurants, including one in Palace, to which others do not have access. If you are not a resident of Palace, then you have a choice of eating in 2 buffets only. But this is not the worst part. The worst part is this: all restaurants, serve identical foods. Identical not only between themselves, but also almost identical between breakfast, lunch, and dinner. I spent 7 days of my vacation eating and seeing the same food. It was probably reheated (and it looked like it was) throughout the day. Whenever the restaurants advertise a special “day”: like Mexican, Seafood, North American, Japanese. The only thing that would change is the attire of the hostesses and a welcome display. The food remained the same. Most of the food was deep fried, over-fried, over-steamed, floating in some mystery liquids. There were not enough or diverse enough salads. I have never seen this before, to be honest. If I don’t like food in restaurants, I typically just find ingredients and mix them in a salad and I’m happy. I was only able to reliably locate tomatoes and cucumbers. 50% of the time I was able to locate balsamic and olive oil to mix them into a salad. The other 50% of the time I ate tomatoes and cucumbers with salt. I would add an occasional potato and spring roll. I’m SO not a picky eater. I can eat almost anything, and I can eat it every day for months (my husband, who’s the opposite, is permanently disgusted with my unscrupulousness), but I have never experienced such bad food situation on any of my trips. On the upside – I lost some weight eating only tomatoes and cucumbers there. Service: 3 out 5. 10% of the time I was served by really pleasant people, who were either going the extra mile or just being genuinely nice themselves. 50% of the time I was served by normal people doing their jobs. They were not overly-smiley or overly-helpful, they were just going about their tasks, like they should. 30% of the time I was not served at all. I’m not talking about crazy busy situations. I’m talking about being the only customer in an area with 5-6 laughing servers behind the counter. 10% of the time I was (not) served by incredibly rude individuals. I didn’t want to take down names, but specifically, a couple of dudes in the Colonial beach bar (Mojinos or such…). Why did I think them rude? They did not acknowledge my presence, they deliberately ignored me and my requests repeated 3-4 times, which they very obviously heard, but just… well, I have 0 ideas of why they decided to be that rude. Again, I am explicitly not talking busy situations. I am talking 3-4 people at the bar with 2 bartenders serving. If anyone is ever in this situation (mostly likely applies to females), here are a couple of approaches: 1) The Ghandi method: a. The restaurant 20 feet away serves exactly the same drinks, there is no line up and staff is nicer. It’ll take you 3 seconds to get your order filled there. b. You can rely on fellow- travelers, most of whom are very nice. Ask the tanned dude with a greenback in his hand who has the bartender’s ear to please add your damn bottled water to his order. c. You can loudly inquire WHERE IS THE END OF THE LINE OVER HERE. Works really well on Canadians and Europeans. And on a subset of Americans. 2) The “Squeaky Wheel” method: the individuals I described above are fully aware of their actions, but do not like drawing OTHER’s attention to what’s going on. You can raise your voice beyond what is normal or distinctly not nice. It has to turn heads. You’ll get your bottle of water. Had to do it a couple of times, but the Ghandi method is definitely more suited for someone trying to enjoy their vacation and not interested in exploring the personal innerworkings of a rude Mexican bartender. On 2 occasions I experienced a server who brought me a glass of water insisting I give them a rave review on Google Reviews (for bringing me water). They were persistent to the point of navigating my phone to the right page and standing guard behind me waiting for me to write the said review. This explains some of the reviews I saw on Google later :) Accessibility: 5 out 5 I never saw so many people in wheel-chairs and with strollers in one place. The hotel has a 24/7 onsite doctor and is about 20min drive away from the hospital. The grounds are well designed and, while I don’t have mobility challenges, I can see that this hotel’s design compares very favourably to others accessibility wise. Other tips: bring everything with you. The prices for accidentals at the resort range from biting to insane. I discovered I cannot put sunscreen on my mid-back by myself, which called for a continuous spray sunscreen. I had to buy the cheapest one at $US22. My snorkel mask broke and I was stunned to see a replacement mask for $US70. I eventually found a cheaper one for $20. A decorative weaved bracelet with your name is $US20. I brought my kids sea-shells I found on the beach as presents 😊. Overall, when I averaged my scores, the hotel came out at 4 average. I might come back, if I decide that I’m still ok with service and food as I described. Different things are important for different people. I personally tend to care about beaches more and less about everything else. But I know multiple people whose vacations would be ruined by my food or service experience. So just sharing the knowledge.
    Round Indicators
    Happy2bethere33 Morden, Canada. 03/25/2019 Couples

    “Huge! But Best All Inclusive!”

    I have stayed at Barcelo Maya Colonial twice now and have enjoyed the friendliness and the ammenities at this the resort! Be Prepared to get enough beach, pool, sun, warmth, food and walking to last for a year!!
    Round Indicators
    258teresav 03/25/2019 Family

    “Amazing holiday - thanks Barcleo”

    We stayed at the Barceló Maya Colonial March 6-13. I have stayed at the Beach & Tropical before but this time opted to try the Colonial. My sisters, mom & myself had a wonderful vacation, the grounds were beautiful and the beach was perfect. Hardly any seaweed except for 2 days when the winds were extreme. We booked 2 rooms and since my mom uses a cane we asked for ground floor rooms. They were fine - across from the theatre but the music was over by 11:30. I was very impressed with Monica Gutierrez, the tequila tasting lady. She is friendly and very knowledgeable. Manuel Valasquez at the Colonial buffet was very attentive and did a wonderful job bringing us mimosas & cappuccinos. We preferred the Mariachi restaurant for lunch and I was so impressed that Antonio Hernandez remembered me from my visit in November with my husband - 5 stars Antonio!! The restaurants were all good but we especially liked the Capri - Imorcena was a wonderful waitress. Finally, the bartender at the Colonial Lobby bar (Oscar, I think), made the best Mexican Flag shooters!!! Bravo to all the staff at the Barceló Colonial and beyond for helping us to enjoy a perfect holiday! p.s. thanks to the extra security at the start of march break - we felt very safe.

    EVALUATION

    Round Indicators

    • march 25 2019
    • Gatineau, Canada
    • Family

    ericc0520

    “Perfect vacation!”


    Very nice and clean beachs! Pools and grounds are very well maintained. Rooms are extremely clean and spacious with large balcony to enjoy the view and relax. The staff are helpful and welcome you with a smile. The free Wi-Fi is very limited, specific time and location... In order to have wifi everywhere you need to pay around $30 USD for 2 devices for a week. My personal opinion is that for the price you pay the room, free wifi should be included. Rooms: The superior room are clean and have room for a family, the living area is perfect to relax. The bathroom is big enough with all the required amenities. Minibar is restock daily without any issues. Nice big balcony to enjoy the tropical view. Beaches and pools: The pools are big with room for everyone, some of them are more relaxing since there is not too many activities. If you like activities some of them have them daily activities. The kids pool with all the water slides is simply awesome for kids and family. Only issue is that they should add palapas so that we would have more shade, especially for the afternoon. There very limited shaded areas for the kids (and parents) around the kids waterpark .The beaches are clean without any weeds and with enough chairs for everyone. Surprisingly, around the pools and at the water park, if you want a good place you do not absolutely need to go and reserve your chairs early in the morning, but I would still recommend that you do not wait to long in order to go to the pools. Pools are very clean. Restaurants: Buffets: The Colonial and Tropical buffets are very good for breakfast and lunchs have very good variety. We didn't go to the buffets of the Caribe and Maya beach. For diner there is always a special theme, therefore there is additional choices. The staff at the buffets are professional and friendly. The 4 grill restaurants near the beach and pools are good for snacks or lunch. But the selection is somewhat limited, I recommend you go the buffet instead. Especially if you want tacos or a salad bar, since at the buffet every lunch they have a tacos bar. The beach grills restaurant offers an amazing view of the sea and it's also closest to the beach and water park. Overall the quality, freshness and variety at these buffets is excellent. Again it's very clean. À la carte: It's relatively easy to have a reservation using there customer services desk. For all inclusive this is a bonus, since for some hotel this is often a painful experience. We had 5 à la carte reservation with our package and we're able to get an extra one. We have kids and we're able to get reservation at a decent time. Again this is very positive since you're not stuck with reservation or availability at 21:00 or 22:00. There is availability and flexibility for reservations. We found that the à la carte restaurant are excellent and all offer a different variety and selection. The Capri (Italian) and Santa Fe (Steak house) were very good and with a good quality of food. Kyoto and Tokio (Japanese with tapanaki) food was good and the show was fun. La Funte (Spanish) was a bit disappointing, it was our least favourite of the à la carte we tried. The à la carte we preferred was the Mexico Linda, food and atmosphere was excellent. Overall with the à la carte restaurant it's obvious that the quality of the food and service at Barcelo is important. In all the buffets and the à la carte restaurants there is a good variety of seafoods and fishes. Bars: Evening shows at one of the lobby bar are good. There is a very good services all the different bars (pools, water park, beach and lobby). There is a very good selection of local and international drinks. The house wine is also of a good quality for all inclusive. This was our first time in a Barcelo hotel and definitely not the last. It's probably th best place we've visited so far. We are definitely going back to this hotel, already looking for next year. May be even in the same room or in the premium section if there is availability.


    EVALUATION

    Round Indicators

    • march 25 2019
    • Dryden, Canada
    • Couples

    TammyHope

    “10 yr Anniversary trip!”


    I must say that the reason we keep coming back to this resort is the way we are treated. We pre-booked a photo shoot and these people are frickin amazing!! The a la carte restaurants are all fabulous but the host with most..Javier Herarra, who we just happened to follow around the resort, was truly lovely! And our waitress for the last a la carte, Irma Mendoza, was the sweetest woman-just amazing to joke with us and her wine recommendation was spot on! My new fav! Great pools, ocean was a little rough due to storms out at sea but great fun trying to not get knocked over lol. You will not go hungry or thirsty here!


    EVALUATION

    Round Indicators

    • march 25 2019
    • Solo travel

    Sologrommit

    “Review of HOTEL, not weather of my feelings about my vacation”


    I’m not going to review my vacation or weather, because this is of no use to anyone trying to decide where to book their vacation. I’m going to review the hotel and provide side-note information, in case someone is looking for it. But if it’s important to anyone, I flew in determined to have a good time and I did. Management/Organization: 5 out of 5 The hotel is well run and organized. This manifests itself in smooth and speedy transitions between activities/venues, immaculate grounds, pools and beach. As well as in some decisions that are evident management had to take to effect all this. I’ve been in 4 other Mayan Riviera hotels, and this seems to be the most organized. Grounds: 5 out of 5 Very well maintained and cared for. Immaculate. A few side observations: the hotel is being touted as massive. It’s not. I frankly cannot comprehend the necessity of a double-decker bus, when it takes 15min walk from one end to the other. If anyone has been to Grand Bahia, this is a smaller resort. However, it is packed with infrastructure and is well designed, on a per sqf basis, it’s “big”, but not in absolute terms. There are no mangroves or any kind of wilderness. Everything is a well-manicured tropical garden. This has an immediate effect of removing habitat from shady racoon-like animals so abundant in other hotels. If you look hard, you can find an occasional iguana. Other than that, there are birds to enjoy (or not, depending on your taste). All resorts and amenities are connected by sheltered passages, which is very convenient when it’s raining. You don’t need to pack an umbrella. Beach: 5 out of 5 The hotel has about 2km stretch of a beautiful sandy beach, which offers wind/surf for watersports; a peer (Colonial) or small reef for snorkeling (in front of the Palace), or a stretch of unreally calm waters sheltered from the wind (Beach/Caribe). I was surprised to read people’s advice to bring water shoes. If you have them, great, if not – I cannot phantom what you’d use them for on that beach. There are 2-3 patches of sharp rocks, but you have to go out of your way to find them and climb on them. The rest of the beach access is pure sand. I was lucky and there was absolutely no sargassum weed whatsoever on the beach for the duration of my stay. The beach chairs are abundant, no need to fight for them (as is the case in some other places) and I witnessed a dude sanitizing them with bleach one morning. I have no idea if some overnight horror descended on these particular beach chairs, or it’s a regular disinfection procedure, but I was impressed. The beach is re-organized daily and cleaned perpetually. There are no glasses strewn about. There are no random vendors and vendor-harassment on the beach, which I consider very positive. There are photographers, tattoo and cigar people passing a couple of times a day, this is it. Beach-goers are enjoying themselves without any interruptions otherwise. Most problems, if they arise, originate with the guests themselves, I would say (people with blue-tooth personal speakers, please take note). The diving shop – Dressel Divers – is the best I dove with. As a side note: do your all you diving soon… I dove these same reefs 10 yrs ago and they will soon disappear. There is barely anything left. The colours, the vibrancy and the abundance of fish are all gone. Special note for snorkelers: please do not be idiots. Do NOT touch or harass the turtles (which are numerous). I saw some distressing scenes. On one occasion a frenzy of out of control snorkelers, children and adults alike, trying to corner and catch a poor turtle that was trying to come up to surface for air. If basic understanding about wildlife is not your thing, may it’ll help to be aware that a) turtles can bite and a hit of their flippers can break your bones (depending on their size) and b) in the US it is illegal to touch any turtle species because they are all either on protected or endangered species list. Special note on dolphins: if anyone has dynamite or magic wands, please-please dig a tunnel from the dolphinarium to the sea and free these poor creatures. They will die there. One already did this month. Come at night and hear them swim and sigh/respirate. You will understand what I mean. Pools: 5 out of 5 Lots and lots of pools, pool space, and places to park yourself. Entertainment is thoughtfully confined to a selected location, allowing others to enjoy themselves as they see fit. There are a couple of kids water parks for kids to enjoy. They look very safe and offer a variety of activities for various ages/comfort levels. Room: 5 out of 5 No complains. It was regularly and non-intrusively cleaned. Everything worked. My personal favourites for the entire trip was the amazing rain shower and scented toilet paper. Yes. Crazy, but true, and very pleasant. There were no towel animals on offer, but I discovered I was rather relieved by their absence. Food: 2 out of 5. READ THIS. When you look at number of restaurants in this grand hotel, it is very misleading. Supposedly, every sister-hotel has its own restaurant, so you’d count 5 buffets. They combined Beach/Caribe restaurants into one kitchen and two seating halls – interconnected. And did the same for Colonial/Tropical. In essence, there are only 3 buffet restaurants, including one in Palace, to which others do not have access. If you are not a resident of Palace, then you have a choice of eating in 2 buffets only. But this is not the worst part. The worst part is this: all restaurants, serve identical foods. Identical not only between themselves, but also almost identical between breakfast, lunch, and dinner. I spent 7 days of my vacation eating and seeing the same food. It was probably reheated (and it looked like it was) throughout the day. Whenever the restaurants advertise a special “day”: like Mexican, Seafood, North American, Japanese. The only thing that would change is the attire of the hostesses and a welcome display. The food remained the same. Most of the food was deep fried, over-fried, over-steamed, floating in some mystery liquids. There were not enough or diverse enough salads. I have never seen this before, to be honest. If I don’t like food in restaurants, I typically just find ingredients and mix them in a salad and I’m happy. I was only able to reliably locate tomatoes and cucumbers. 50% of the time I was able to locate balsamic and olive oil to mix them into a salad. The other 50% of the time I ate tomatoes and cucumbers with salt. I would add an occasional potato and spring roll. I’m SO not a picky eater. I can eat almost anything, and I can eat it every day for months (my husband, who’s the opposite, is permanently disgusted with my unscrupulousness), but I have never experienced such bad food situation on any of my trips. On the upside – I lost some weight eating only tomatoes and cucumbers there. Service: 3 out 5. 10% of the time I was served by really pleasant people, who were either going the extra mile or just being genuinely nice themselves. 50% of the time I was served by normal people doing their jobs. They were not overly-smiley or overly-helpful, they were just going about their tasks, like they should. 30% of the time I was not served at all. I’m not talking about crazy busy situations. I’m talking about being the only customer in an area with 5-6 laughing servers behind the counter. 10% of the time I was (not) served by incredibly rude individuals. I didn’t want to take down names, but specifically, a couple of dudes in the Colonial beach bar (Mojinos or such…). Why did I think them rude? They did not acknowledge my presence, they deliberately ignored me and my requests repeated 3-4 times, which they very obviously heard, but just… well, I have 0 ideas of why they decided to be that rude. Again, I am explicitly not talking busy situations. I am talking 3-4 people at the bar with 2 bartenders serving. If anyone is ever in this situation (mostly likely applies to females), here are a couple of approaches: 1) The Ghandi method: a. The restaurant 20 feet away serves exactly the same drinks, there is no line up and staff is nicer. It’ll take you 3 seconds to get your order filled there. b. You can rely on fellow- travelers, most of whom are very nice. Ask the tanned dude with a greenback in his hand who has the bartender’s ear to please add your damn bottled water to his order. c. You can loudly inquire WHERE IS THE END OF THE LINE OVER HERE. Works really well on Canadians and Europeans. And on a subset of Americans. 2) The “Squeaky Wheel” method: the individuals I described above are fully aware of their actions, but do not like drawing OTHER’s attention to what’s going on. You can raise your voice beyond what is normal or distinctly not nice. It has to turn heads. You’ll get your bottle of water. Had to do it a couple of times, but the Ghandi method is definitely more suited for someone trying to enjoy their vacation and not interested in exploring the personal innerworkings of a rude Mexican bartender. On 2 occasions I experienced a server who brought me a glass of water insisting I give them a rave review on Google Reviews (for bringing me water). They were persistent to the point of navigating my phone to the right page and standing guard behind me waiting for me to write the said review. This explains some of the reviews I saw on Google later :) Accessibility: 5 out 5 I never saw so many people in wheel-chairs and with strollers in one place. The hotel has a 24/7 onsite doctor and is about 20min drive away from the hospital. The grounds are well designed and, while I don’t have mobility challenges, I can see that this hotel’s design compares very favourably to others accessibility wise. Other tips: bring everything with you. The prices for accidentals at the resort range from biting to insane. I discovered I cannot put sunscreen on my mid-back by myself, which called for a continuous spray sunscreen. I had to buy the cheapest one at $US22. My snorkel mask broke and I was stunned to see a replacement mask for $US70. I eventually found a cheaper one for $20. A decorative weaved bracelet with your name is $US20. I brought my kids sea-shells I found on the beach as presents 😊. Overall, when I averaged my scores, the hotel came out at 4 average. I might come back, if I decide that I’m still ok with service and food as I described. Different things are important for different people. I personally tend to care about beaches more and less about everything else. But I know multiple people whose vacations would be ruined by my food or service experience. So just sharing the knowledge.


    EVALUATION

    Round Indicators

    • march 25 2019
    • Morden, Canada
    • Couples

    Happy2bethere33

    “Huge! But Best All Inclusive!”


    I have stayed at Barcelo Maya Colonial twice now and have enjoyed the friendliness and the ammenities at this the resort! Be Prepared to get enough beach, pool, sun, warmth, food and walking to last for a year!!


    EVALUATION

    Round Indicators

    • march 25 2019
    • Family

    258teresav

    “Amazing holiday - thanks Barcleo”


    We stayed at the Barceló Maya Colonial March 6-13. I have stayed at the Beach & Tropical before but this time opted to try the Colonial. My sisters, mom & myself had a wonderful vacation, the grounds were beautiful and the beach was perfect. Hardly any seaweed except for 2 days when the winds were extreme. We booked 2 rooms and since my mom uses a cane we asked for ground floor rooms. They were fine - across from the theatre but the music was over by 11:30. I was very impressed with Monica Gutierrez, the tequila tasting lady. She is friendly and very knowledgeable. Manuel Valasquez at the Colonial buffet was very attentive and did a wonderful job bringing us mimosas & cappuccinos. We preferred the Mariachi restaurant for lunch and I was so impressed that Antonio Hernandez remembered me from my visit in November with my husband - 5 stars Antonio!! The restaurants were all good but we especially liked the Capri - Imorcena was a wonderful waitress. Finally, the bartender at the Colonial Lobby bar (Oscar, I think), made the best Mexican Flag shooters!!! Bravo to all the staff at the Barceló Colonial and beyond for helping us to enjoy a perfect holiday! p.s. thanks to the extra security at the start of march break - we felt very safe.


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