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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8568 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5320

Very good

23% Complete

1983

Average

8% Complete

713

Poor

3% Complete

321

Very poor

2% Complete

231

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    Round Indicators
    hhady4 South Windsor, Connecticut. 08/19/2019 Family

    “Great resort”

    Great family friendly resort, plenty of pool, waterpark, beach a little rocky. Food at buffet have good variety especially if you eat pork. Staff do not speak English well and will mislead you on resort credit and discount.
    Round Indicators
    Tygwynmorris Cowbridge, United Kingdom. 08/19/2019 Family

    “Great Hotel - Barcelo Maya Colonial”

    Have travelled to Mexico a lot over the years with work. This time my family and I stayed in the Barcelo Maya Colonial. Great hotel just offset from the beach, impeccably kept grounds, water features and all restaurants maintained to a very high standard. Food a little higher than the average all inclusive offering! The servers were throughout the holiday excellent, my special thanks go to Daniel Caamal and his colleagues Abimael Espinoza and Carlos Ortiz. If you stay at this hotel look out for them!!! The only downside involved the internet! When you pay over £6k for your holiday you expect it to be included as standard. Our company hotel which is approx 30 mins closer to the airport has internet provided free. This is not paid for by the company but by the hotel. Please for future include it in the cost. Other than the internet this hotel is the best I have ever stayed at! You will not be disappointed.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Tygwynmorris: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    meg3442 08/19/2019

    “AMAZING Value!”

    The value for this resort is unmatched. We were on a family vacation and had the best time ever! It was my parents' first time in Mexico and they are already planning our next trip back to the Barcelo. They absolutely adored Marin in the Tropical/Colonial Buffet - seeing him for breakfast was honestly one of the best parts of their day! The Colonial resort is probably the oldest of the properties on the complex, but the location is great. You can walk everywhere and don't really need to take the shuttle. And it is VERY clean. I thought that the Barcelo complex had a ton of activities, the service was excellent, and the food was pretty good too. Full disclosure, there was a bit of seaweed on the beach, but that is out of the hotel's control and they did everything they could to clean it up. Some spots of the beach did not have the seaweed, so we just went swimming there. The gym was AMAZING! The best hotel gym I have ever been to by far. They even have daily workout classes! We can't wait to come back.
    Round Indicators
    Thomas S 08/19/2019 Friends getaway

    “Paradise”

    The grounds are the most spectacular and well manicured The pool is a very large magnificent meandering design backing up to the ocean. The pool has areas the the kids to play, for the adults to enjoy a swim up outdoor bar. The wait staff are superb
    Round Indicators
    YONVYS A Hialeah, Florida. 08/18/2019 Couples

    “Great resort and facilities”

    Great facility for couples but extremely inconvenient that wi-fi is not included in the rate and you have to pay an extra nightly rate for that access. Service and kindness of the staff was a plus though.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear YONVYSA: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • august 19 2019
    • South Windsor, Connecticut
    • Family

    hhady4

    “Great resort”


    Great family friendly resort, plenty of pool, waterpark, beach a little rocky. Food at buffet have good variety especially if you eat pork. Staff do not speak English well and will mislead you on resort credit and discount.


    EVALUATION

    Round Indicators

    • august 19 2019
    • Cowbridge, United Kingdom
    • Family

    Tygwynmorris

    “Great Hotel - Barcelo Maya Colonial”


    Have travelled to Mexico a lot over the years with work. This time my family and I stayed in the Barcelo Maya Colonial. Great hotel just offset from the beach, impeccably kept grounds, water features and all restaurants maintained to a very high standard. Food a little higher than the average all inclusive offering! The servers were throughout the holiday excellent, my special thanks go to Daniel Caamal and his colleagues Abimael Espinoza and Carlos Ortiz. If you stay at this hotel look out for them!!! The only downside involved the internet! When you pay over £6k for your holiday you expect it to be included as standard. Our company hotel which is approx 30 mins closer to the airport has internet provided free. This is not paid for by the company but by the hotel. Please for future include it in the cost. Other than the internet this hotel is the best I have ever stayed at! You will not be disappointed.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Tygwynmorris: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • august 19 2019

    meg3442

    “AMAZING Value!”


    The value for this resort is unmatched. We were on a family vacation and had the best time ever! It was my parents' first time in Mexico and they are already planning our next trip back to the Barcelo. They absolutely adored Marin in the Tropical/Colonial Buffet - seeing him for breakfast was honestly one of the best parts of their day! The Colonial resort is probably the oldest of the properties on the complex, but the location is great. You can walk everywhere and don't really need to take the shuttle. And it is VERY clean. I thought that the Barcelo complex had a ton of activities, the service was excellent, and the food was pretty good too. Full disclosure, there was a bit of seaweed on the beach, but that is out of the hotel's control and they did everything they could to clean it up. Some spots of the beach did not have the seaweed, so we just went swimming there. The gym was AMAZING! The best hotel gym I have ever been to by far. They even have daily workout classes! We can't wait to come back.


    EVALUATION

    Round Indicators

    • august 19 2019
    • Friends getaway

    Thomas S

    “Paradise”


    The grounds are the most spectacular and well manicured The pool is a very large magnificent meandering design backing up to the ocean. The pool has areas the the kids to play, for the adults to enjoy a swim up outdoor bar. The wait staff are superb


    EVALUATION

    Round Indicators

    • august 18 2019
    • Hialeah, Florida
    • Couples

    YONVYS A

    “Great resort and facilities”


    Great facility for couples but extremely inconvenient that wi-fi is not included in the rate and you have to pay an extra nightly rate for that access. Service and kindness of the staff was a plus though.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear YONVYSA: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

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