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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Guest reviews.

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Barceló Maya Colonial

4.5/5 Round Indicators
| 8661 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5374

Very good

23% Complete

2001

Average

8% Complete

723

Poor

3% Complete

329

Very poor

2% Complete

234

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    Round Indicators
    Richard K 09/18/2019 Family

    “Fantastic resort”

    The Barcelo was a fantastic hotel, absolutely huge and jam packed with buffets, bars, pools, pools with bars (big shout out to Josue in the Caribbe pool bar as he is the best barman ever), nice to use their towels and hand them in each night, a la carte restaurants and if you pay; watersports, bowling, mini golf, football pool, mini ice rink,dolphinarium (not really a fan of captive dolphins).Also slides and a surf machine too. Overall food and drink were good, buffets had themed nights so didn't have to eat the same thing twice, I'd recommend the freshly cooked sections that do a variety of stuff each night as they were excellent. The beach was fantastic too, after walking most of it the colonial has the best section. Rooms were good and cleaned regularly,bar was stocked regularly and you can ask for extra items if needed. There was shops and a mini mall onsite too. Would highly recommend to anyone!
    Round Indicators
    ZoMcp 09/18/2019

    “Awful Food and Lacked Atmosphere.”

    We booked this resort for our wedding and we were a little disappointed. The GOOD - We booked the resort because of the size, it really is huge. We had 36 family members traveling from Scotland and there was loads to do, water park for the kids, bowling alley - even an ice rink - on top of the many pools! Apart from the size of the resort, thats about as good as it gets! THE BAD - Where do i start? FOOD - Terrible!! The buffet was awful - i had wedges that were chewy, pizza that tasted like cardboard and mash potato that was like soup - no joke!! Also what really annoyed me is that the serving spoons are on a plate in front of the buffet dishes, so there isn't a specific serving spoon for each dish. So when you pick up the spoon to use its got a mixture of everything on it - really disgusting. A lot of my family are vegetarian and couldn’t eat the vegetarian dishes as they had traces of meat in them from when the same serving spoon had been used for a meat dish and then into a vegetarian dish. We actually had to take our own table spoons to take food from the buffet. The Japanese and Italian restaurants were lovely however I ordered a paella out of the Spanish restaurant and it was like 'Uncle Bens' microwavable rice I couldn't even eat it. ROOMS - In the colonial building the rooms are tiny - if you’re a family then you are in the same room as your children- even although its advertised as a 'suite' which is misleading. So make sure you check and order the 2 separate rooms!! This caught everyone out! The rooms are old fashioned and my aunts sink was broken, when she asked someone to fix it they used water bottles to replace the pipes. My friend booked the palace and was also disappointed - he found it over priced and misleading. When he saw our Colonial rooms he wished he had booked Colonial instead as there wasn’t much difference in room size or decor and it would have been half the price!! MINI FRIDGES - think these were stocked only twice during our 2 week stay, and it was the same for all of our guests. Our fridge was always empty - even if we left dollars in our fridge as a tip to fill it - the money would be gone but fridge still wouldn’t be filled!! WIFI - unless you’re premium - you have to pay for wifi - its 2019! Come on! Get a grip!! LACK OF ATMOSPHERE - my god it was boring at night! No atmosphere whats so ever! Unless you went to the theatre there was zero entertainment!! There are loads of lovely little bars throughout the hotel that we would sit in every night but they lacked entertainment - a live band or piano player or just something!! We stayed in a gorgeous Sentorini hotel in the Dominican last year and they had a mariachi band playing at lunch, live entertainment every night (excluding the theatre shows) they even set off fire works during 4th July with little American themed shots that matched the colours of the flag - it was really special. This year at the Barcelo Hotel they did nothing to celebrate Independence Day - no fire works, no special American themed cocktails, no pool party absolutely nothing, some flags around the mall but that was it - very boring!!! There was a DJ who played in the mall every night but the music was awful!! Just noise!!!! And the most pointless place for a DJ ever! People aren’t going to dance in a mall! Come on! Play a backing CD throughout the mall if it needs music but not a DJ playing heavy noise dance music! It made me want to run out!! And I’m not being a grump because I actually work as a DJ and knew that this set up was all wrong! - What should be done is the DJ should be put in a bar - get him to play good tunes and get folk dancing! We did go to jaguars one night but clubbing isn’t our thing since its my job back home - we would have preferred to have had a dance in a bar or listen to live music somewhere around the resort. Theatre isn’t our thing. So there wasn’t much for couples! BUILDING WORK - loads of building work was being done in our building, cables hanging down in the corridor outside ur room , having to squeeze past ladders, builders sawing wood and drilling things right next to the kids pool. Not good and a lot of our family with young kids were not happy about this. CHECK IN - This was so long and boring! After coming off of a long plane waiting over an hour to check in is not ideal and ruins the start of your holiday!! Same with check out! Reception needs to speed up! They also messed up my father inlaws room and didn’t even have a room for him! Thats too long a story - but not what we needed. OUR WEDDING - We had planned for our wedding to be on the beach, unfortunately it rained on our wedding day, obviously this is not the hotels fault, however because of the weather we lost around $3,000 and the hotel offered nothing in return for our disappointment. We did sign an agreement that stated we still wanted to have the wedding on the beach despite the threat of rain. So it was our fault that we lost that money but would have liked the hotel offer us something as a good will gesture. We had initially booked the Mint Breeze package - however we didn’t know at the time of booking that if we wanted to have our reception on the beach we would need to upgrade to the Strawberry Passion - this was an additional $1500. So we basically paid an extra $1500 for folk to move tables from inside to outside (we didn’t care about the extra stuff in that package - we didn’t even use it all we wanted was the beach and this was the only way to do it!). Then it rained and we had to have our reception in doors anyway! so that upgrade was pointless and a waste of money and the hotel gained $1500 for nothing! We also paid $500 to hire the huppa with our flowers attached to it along with bamboo lanterns which was more $$$ - this all blew away before I even walked down the aisle so I didn’t even get to see it. Again more money wasted for stuff I didn’t even see. Like I said we were advised it would rain, and they wouldn’t let us change day - I was persistent on having my beach wedding - we came all the way from rainy Scotland just for the sun! Now I’m wishing we booked a lovely castle in Scotland instead - as the back up location in the resort was never how I wanted my ‘dream wedding’. Its a shame they wouldn’t let us change the day, but I understand there are other weddings. As a positive the wedding team were great - our wedding coordinator was fantastic and she was always quick to return our emails and guide us through any questions we had. The hotel does have about 4 weddings a day, so it really felt like our wedding was part of a production line - once one bride was down the aisle - it was on to the next. Almost like a conveyor belt. Also there is no rehearsal - so on the day you feel like your winging it - there were little things that I would have changed and done different - these things would have been noticed and picked up on had we had a rehearsal and these things would have made things run more smoothly if we had rehearsed the day before. Seriously - the manager of this hotel needs to sort out the chefs, add small touches like entertainment throughout the day and evening to make it a nicer holiday atmosphere and get the check in process running more smooth. It’s the little things, like celebrating July 4th and adding quirky American themed things into the menu to make it special for quests. Small touches make a big difference. The plan was to return to the Barcelo for our 10 year wedding anniversary - but despite it being the resort we got married - we don’t fancy ever returning. We actually can’t wait to return to that lovely Sensatori hotel in the Dominican - just for the entertainment and amazing food!! Plus its half the price of Barcelo and our fridges were stocked everyday to the brim and you feel like your living like a queen!! What was meant to be the best holiday of our life - really wasn’t.
    Round Indicators
    Kasia0522 Chicago, Illinois. 09/16/2019 Family

    “Great vacation destination”

    Great food and drinks, beautiful pools and relaxing beaches. Excellent specialty restaurants and night time entertainment. Professional staff at the restaurants and bars (Oscarat the Colonial Theater). Will recommend to friends and family!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Kasia0522: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    silviaohara 09/15/2019 Family

    “Great place ”

    We had such an amazing vacation at Barceló maya tropical and colonial !!! My 5 year old son absolutely loved it! Loved the kids club! He didn’t even wanted to hang out with us:) all the girls there were amazing! Sary cisneros Sara Martinez Mariana were fabulous wish is could bring them home with me!!! Can’t wait to go back and see them again The pool bar at the colonial was awesome bar tenders Miguel and Rolando were awesome!!! Always took care of us and always made sure we were having an incredible time! Barzain Martinez in the restaurant was also amazing always always took care of us!! Great place awesome family time!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Silviaohara: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    RossHigh C 09/12/2019 Friends getaway

    “Superb holiday!”

    Miguel and Ariel at one of the pool bars were superb! Also Marta too. Very hard working, friendly and welcoming. These guys make the hotel so good! You need more Miguel and Ariel in the hotel! Thank you from the Scottish visitors.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear RossHigh C: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    EVALUATION

    Round Indicators

    • september 18 2019
    • Family

    Richard K

    “Fantastic resort”


    The Barcelo was a fantastic hotel, absolutely huge and jam packed with buffets, bars, pools, pools with bars (big shout out to Josue in the Caribbe pool bar as he is the best barman ever), nice to use their towels and hand them in each night, a la carte restaurants and if you pay; watersports, bowling, mini golf, football pool, mini ice rink,dolphinarium (not really a fan of captive dolphins).Also slides and a surf machine too. Overall food and drink were good, buffets had themed nights so didn't have to eat the same thing twice, I'd recommend the freshly cooked sections that do a variety of stuff each night as they were excellent. The beach was fantastic too, after walking most of it the colonial has the best section. Rooms were good and cleaned regularly,bar was stocked regularly and you can ask for extra items if needed. There was shops and a mini mall onsite too. Would highly recommend to anyone!


    EVALUATION

    Round Indicators

    • september 18 2019

    ZoMcp

    “Awful Food and Lacked Atmosphere.”


    We booked this resort for our wedding and we were a little disappointed. The GOOD - We booked the resort because of the size, it really is huge. We had 36 family members traveling from Scotland and there was loads to do, water park for the kids, bowling alley - even an ice rink - on top of the many pools! Apart from the size of the resort, thats about as good as it gets! THE BAD - Where do i start? FOOD - Terrible!! The buffet was awful - i had wedges that were chewy, pizza that tasted like cardboard and mash potato that was like soup - no joke!! Also what really annoyed me is that the serving spoons are on a plate in front of the buffet dishes, so there isn't a specific serving spoon for each dish. So when you pick up the spoon to use its got a mixture of everything on it - really disgusting. A lot of my family are vegetarian and couldn’t eat the vegetarian dishes as they had traces of meat in them from when the same serving spoon had been used for a meat dish and then into a vegetarian dish. We actually had to take our own table spoons to take food from the buffet. The Japanese and Italian restaurants were lovely however I ordered a paella out of the Spanish restaurant and it was like 'Uncle Bens' microwavable rice I couldn't even eat it. ROOMS - In the colonial building the rooms are tiny - if you’re a family then you are in the same room as your children- even although its advertised as a 'suite' which is misleading. So make sure you check and order the 2 separate rooms!! This caught everyone out! The rooms are old fashioned and my aunts sink was broken, when she asked someone to fix it they used water bottles to replace the pipes. My friend booked the palace and was also disappointed - he found it over priced and misleading. When he saw our Colonial rooms he wished he had booked Colonial instead as there wasn’t much difference in room size or decor and it would have been half the price!! MINI FRIDGES - think these were stocked only twice during our 2 week stay, and it was the same for all of our guests. Our fridge was always empty - even if we left dollars in our fridge as a tip to fill it - the money would be gone but fridge still wouldn’t be filled!! WIFI - unless you’re premium - you have to pay for wifi - its 2019! Come on! Get a grip!! LACK OF ATMOSPHERE - my god it was boring at night! No atmosphere whats so ever! Unless you went to the theatre there was zero entertainment!! There are loads of lovely little bars throughout the hotel that we would sit in every night but they lacked entertainment - a live band or piano player or just something!! We stayed in a gorgeous Sentorini hotel in the Dominican last year and they had a mariachi band playing at lunch, live entertainment every night (excluding the theatre shows) they even set off fire works during 4th July with little American themed shots that matched the colours of the flag - it was really special. This year at the Barcelo Hotel they did nothing to celebrate Independence Day - no fire works, no special American themed cocktails, no pool party absolutely nothing, some flags around the mall but that was it - very boring!!! There was a DJ who played in the mall every night but the music was awful!! Just noise!!!! And the most pointless place for a DJ ever! People aren’t going to dance in a mall! Come on! Play a backing CD throughout the mall if it needs music but not a DJ playing heavy noise dance music! It made me want to run out!! And I’m not being a grump because I actually work as a DJ and knew that this set up was all wrong! - What should be done is the DJ should be put in a bar - get him to play good tunes and get folk dancing! We did go to jaguars one night but clubbing isn’t our thing since its my job back home - we would have preferred to have had a dance in a bar or listen to live music somewhere around the resort. Theatre isn’t our thing. So there wasn’t much for couples! BUILDING WORK - loads of building work was being done in our building, cables hanging down in the corridor outside ur room , having to squeeze past ladders, builders sawing wood and drilling things right next to the kids pool. Not good and a lot of our family with young kids were not happy about this. CHECK IN - This was so long and boring! After coming off of a long plane waiting over an hour to check in is not ideal and ruins the start of your holiday!! Same with check out! Reception needs to speed up! They also messed up my father inlaws room and didn’t even have a room for him! Thats too long a story - but not what we needed. OUR WEDDING - We had planned for our wedding to be on the beach, unfortunately it rained on our wedding day, obviously this is not the hotels fault, however because of the weather we lost around $3,000 and the hotel offered nothing in return for our disappointment. We did sign an agreement that stated we still wanted to have the wedding on the beach despite the threat of rain. So it was our fault that we lost that money but would have liked the hotel offer us something as a good will gesture. We had initially booked the Mint Breeze package - however we didn’t know at the time of booking that if we wanted to have our reception on the beach we would need to upgrade to the Strawberry Passion - this was an additional $1500. So we basically paid an extra $1500 for folk to move tables from inside to outside (we didn’t care about the extra stuff in that package - we didn’t even use it all we wanted was the beach and this was the only way to do it!). Then it rained and we had to have our reception in doors anyway! so that upgrade was pointless and a waste of money and the hotel gained $1500 for nothing! We also paid $500 to hire the huppa with our flowers attached to it along with bamboo lanterns which was more $$$ - this all blew away before I even walked down the aisle so I didn’t even get to see it. Again more money wasted for stuff I didn’t even see. Like I said we were advised it would rain, and they wouldn’t let us change day - I was persistent on having my beach wedding - we came all the way from rainy Scotland just for the sun! Now I’m wishing we booked a lovely castle in Scotland instead - as the back up location in the resort was never how I wanted my ‘dream wedding’. Its a shame they wouldn’t let us change the day, but I understand there are other weddings. As a positive the wedding team were great - our wedding coordinator was fantastic and she was always quick to return our emails and guide us through any questions we had. The hotel does have about 4 weddings a day, so it really felt like our wedding was part of a production line - once one bride was down the aisle - it was on to the next. Almost like a conveyor belt. Also there is no rehearsal - so on the day you feel like your winging it - there were little things that I would have changed and done different - these things would have been noticed and picked up on had we had a rehearsal and these things would have made things run more smoothly if we had rehearsed the day before. Seriously - the manager of this hotel needs to sort out the chefs, add small touches like entertainment throughout the day and evening to make it a nicer holiday atmosphere and get the check in process running more smooth. It’s the little things, like celebrating July 4th and adding quirky American themed things into the menu to make it special for quests. Small touches make a big difference. The plan was to return to the Barcelo for our 10 year wedding anniversary - but despite it being the resort we got married - we don’t fancy ever returning. We actually can’t wait to return to that lovely Sensatori hotel in the Dominican - just for the entertainment and amazing food!! Plus its half the price of Barcelo and our fridges were stocked everyday to the brim and you feel like your living like a queen!! What was meant to be the best holiday of our life - really wasn’t.


    EVALUATION

    Round Indicators

    • september 16 2019
    • Chicago, Illinois
    • Family

    Kasia0522

    “Great vacation destination”


    Great food and drinks, beautiful pools and relaxing beaches. Excellent specialty restaurants and night time entertainment. Professional staff at the restaurants and bars (Oscarat the Colonial Theater). Will recommend to friends and family!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Kasia0522: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • september 15 2019
    • Family

    silviaohara

    “Great place ”


    We had such an amazing vacation at Barceló maya tropical and colonial !!! My 5 year old son absolutely loved it! Loved the kids club! He didn’t even wanted to hang out with us:) all the girls there were amazing! Sary cisneros Sara Martinez Mariana were fabulous wish is could bring them home with me!!! Can’t wait to go back and see them again The pool bar at the colonial was awesome bar tenders Miguel and Rolando were awesome!!! Always took care of us and always made sure we were having an incredible time! Barzain Martinez in the restaurant was also amazing always always took care of us!! Great place awesome family time!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Silviaohara: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • september 12 2019
    • Friends getaway

    RossHigh C

    “Superb holiday!”


    Miguel and Ariel at one of the pool bars were superb! Also Marta too. Very hard working, friendly and welcoming. These guys make the hotel so good! You need more Miguel and Ariel in the hotel! Thank you from the Scottish visitors.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear RossHigh C: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

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