Barceló Hotel Pool  Maya Colonial
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Guest reviews.

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Barceló Maya Colonial

4.5/5 Round Indicators
| 7430 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

4647

Very good

23% Complete

1757

Average

8% Complete

602

Poor

3% Complete

255

Very poor

2% Complete

169

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    Round Indicators
    Dnb5393 Phoenix, Arizona. 10/15/2018 Couples

    “3 star resort with potential”

    Stayed at Barcelo Maya Colonial with my husband and a group of friends. Room was always damp and smelled like mildew. Ants were always crawling in the bathroom. Shower took 15+ minutes to get warm. Needed to call housekeeping several times to get the fridge restocked, towels in our room - items were missing from service each day. Ordered unlimited laundry service and needed to call to get our laundry, then needed to call again for extra bags. Food - only okay. We were premium, so we could eat at the reserved restaurants each night. Italian, good; Japanese, good; Seafood and Mexican - no bueno. We upgraded to the French restaurant one night, it was the best experience we had. Music played in the theater next to our room until 12 - 12:30 am. Hard to sleep when we needed to get up early for events. Spa - great features, but was unsure how to use the extra items, someone helped for part of the time - perhaps need a guide on how to use? Pools were not very clean, found bandaids floating and sharp screws on the bottom of the pool.
    Round Indicators
    Diana G Ajax, Canada. 10/15/2018 Couples

    “Better than expected”

    I am posting this review for my parents, who just came back from vacation and don't want to create an account with tripadvisor. Here it is: We stayed at the Colonial 14 days. Both or us are seniors. Check in was ok, but our room had some problems with air conditioner and safe not properly working. However, next day, after we talked to Alexis Mora at the front desk and relaying all the problems to him, everything was solved. He was extremely helpful and professional person. So, we had an amazing stay at Grand Colonial Resort. Special big thanks and appreciation to Alexis Mora. The food was great and service even greater, everyone was friendly and helpful. We would like to thank some special people who made our vacation a joy: Angelica Acosta, who provided excellent service all day, every day. Joshua, server at the Palace buffet, fantastic guy. Francisco from Caribe restaurant in Palace and Maria Perez, server at the lobby bar Palace.
    Round Indicators
    Craig M 10/14/2018 Couples

    “Better hotels in Mexico”

    There are 4 main lobbys, Colonial Tropical Caribe and Beach and you can use any of the facilities there. There is also the Palace but that is exclusive to Palace guests. We stayed at the Colonial. Check in was fairly straight forward, however our room had 2 beds in it despite requesting a king size bed. They said they didn't have another room available that day but would move us the following day. They did, however we were informed we had to be out our room by mid day and couldn't get our new room until 3pm. Not the best start to or holiday as we couldn't unpack. The rooms are spacious enough though and the a/c works well so no complaints there. With regards to currency, dollars or peso my preference is the peso. They accept both everywhere however if you pay in dollars you get change in peso so know your exchange rates.... Also if getting a taxi anywhere always pay in peso as it's cheaper. Good points.... The pools are amazing, very clean and the waitresses kept us well watered. We tipped most times they served us. Either a dollar or a 20 peso note but it's not compulsory. The entertainment was what you'd expect from a large hotel. Different acts on every night and most of them were very good to be fair. The food was pretty good. We managed to book restaurants with no problems whatsoever....we had heard we'd have to book them all as soon as we arrived. This isn't the case in October anyway. The beach is lovely although there are random little rocks so watch and not stub your toes. Now for the bad points.... Wi-Fi... In this day and age there should be free WiFi for all. This is my 4th time in Mexico and the 1st time I've had to pay for Wi-Fi. It costs 40 US Dollars per week for 2 devices. Once you pay it worked fine throughout the resort apart from the beach. Dress Code... To eat in any of the restaurants apart from the buffet, men have to wear long trousers. I find this ridiculous that they think it's acceptable to allow a woman to wear shorts into the restaurant but not a man. That is sexist!!! I'm not talking about beach shorts either, I'm talking about tailored shorts, a shirt with trainers was not allowed but you can go in with long jeans, a t-shirt and open flip flop sandals with your toes sticking out....absolutely ridiculous! Barcelo you really need to change that rule to just "No beach wear" Drinks... Maybe I've just been spoilt with the other places I've stayed at but everything here is local brands. At your meal you can have house white or red wine but no rose wine unless you pay for it. They hand you a wine list at every meal and try and sell you a bottle. Also at the bar there is a drinks list.... All the premium drinks are charged to your room so be careful. In summary, This hotel has so many good points and don't get me wrong you'll love your stay here as we did. This was cheaper than the other hotels we have stayed at in Mexico so I can kind of understand the WiFi costs and even the lack of free branded drinks however until they change their dress code for restaurants we will not be back
    Round Indicators
    Renee D 10/14/2018 Family

    “Family Vacation 2018”

    We visited Barcelo September 12, to September 19, 2018. Family of four, children 13 & 10 years old. We were happily greeted by Esteban at the front desk. He was very funny and helpful. The resort was beautiful; and very well maintained. The pools were amazing with all the fountains and walk up bars, so many to choose from! ALL the food was great; the buffets, the restaurants, and the snack bars. The wait staff is very attentive and friendly, Alfredo Bacab Chi made our meals fun with lots of laughter. There was so much to do and experience, we wish could've stayed longer. During our stay we had many questions about money, lost items, found items, and much more. Andres and all the front desk staff were so helpful and understanding. We will definitely be back. We would've liked to know ahead of time that we didn't have access to all three resorts because we didn't book the Palace...also that the fountains are turned off during "the off season". Knowing this, we would've still gone, just wanted to know ahead of time.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Renee: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    suzannecoffey10 Riviera Maya, Mexico. 10/14/2018 Couples

    “Terrific check in service”

    We had a glitch signing in and Andres and Stephany were extraordinarily helpful. They provided excellent service! They answered all of our questions and and were very kind and patient with the process.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Suzannecoffey10: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • october 15 2018
    • Phoenix, Arizona
    • Couples

    Dnb5393

    “3 star resort with potential”


    Stayed at Barcelo Maya Colonial with my husband and a group of friends. Room was always damp and smelled like mildew. Ants were always crawling in the bathroom. Shower took 15+ minutes to get warm. Needed to call housekeeping several times to get the fridge restocked, towels in our room - items were missing from service each day. Ordered unlimited laundry service and needed to call to get our laundry, then needed to call again for extra bags. Food - only okay. We were premium, so we could eat at the reserved restaurants each night. Italian, good; Japanese, good; Seafood and Mexican - no bueno. We upgraded to the French restaurant one night, it was the best experience we had. Music played in the theater next to our room until 12 - 12:30 am. Hard to sleep when we needed to get up early for events. Spa - great features, but was unsure how to use the extra items, someone helped for part of the time - perhaps need a guide on how to use? Pools were not very clean, found bandaids floating and sharp screws on the bottom of the pool.


    EVALUATION

    Round Indicators

    • october 15 2018
    • Ajax, Canada
    • Couples

    Diana G

    “Better than expected”


    I am posting this review for my parents, who just came back from vacation and don't want to create an account with tripadvisor. Here it is: We stayed at the Colonial 14 days. Both or us are seniors. Check in was ok, but our room had some problems with air conditioner and safe not properly working. However, next day, after we talked to Alexis Mora at the front desk and relaying all the problems to him, everything was solved. He was extremely helpful and professional person. So, we had an amazing stay at Grand Colonial Resort. Special big thanks and appreciation to Alexis Mora. The food was great and service even greater, everyone was friendly and helpful. We would like to thank some special people who made our vacation a joy: Angelica Acosta, who provided excellent service all day, every day. Joshua, server at the Palace buffet, fantastic guy. Francisco from Caribe restaurant in Palace and Maria Perez, server at the lobby bar Palace.


    EVALUATION

    Round Indicators

    • october 14 2018
    • Couples

    Craig M

    “Better hotels in Mexico”


    There are 4 main lobbys, Colonial Tropical Caribe and Beach and you can use any of the facilities there. There is also the Palace but that is exclusive to Palace guests. We stayed at the Colonial. Check in was fairly straight forward, however our room had 2 beds in it despite requesting a king size bed. They said they didn't have another room available that day but would move us the following day. They did, however we were informed we had to be out our room by mid day and couldn't get our new room until 3pm. Not the best start to or holiday as we couldn't unpack. The rooms are spacious enough though and the a/c works well so no complaints there. With regards to currency, dollars or peso my preference is the peso. They accept both everywhere however if you pay in dollars you get change in peso so know your exchange rates.... Also if getting a taxi anywhere always pay in peso as it's cheaper. Good points.... The pools are amazing, very clean and the waitresses kept us well watered. We tipped most times they served us. Either a dollar or a 20 peso note but it's not compulsory. The entertainment was what you'd expect from a large hotel. Different acts on every night and most of them were very good to be fair. The food was pretty good. We managed to book restaurants with no problems whatsoever....we had heard we'd have to book them all as soon as we arrived. This isn't the case in October anyway. The beach is lovely although there are random little rocks so watch and not stub your toes. Now for the bad points.... Wi-Fi... In this day and age there should be free WiFi for all. This is my 4th time in Mexico and the 1st time I've had to pay for Wi-Fi. It costs 40 US Dollars per week for 2 devices. Once you pay it worked fine throughout the resort apart from the beach. Dress Code... To eat in any of the restaurants apart from the buffet, men have to wear long trousers. I find this ridiculous that they think it's acceptable to allow a woman to wear shorts into the restaurant but not a man. That is sexist!!! I'm not talking about beach shorts either, I'm talking about tailored shorts, a shirt with trainers was not allowed but you can go in with long jeans, a t-shirt and open flip flop sandals with your toes sticking out....absolutely ridiculous! Barcelo you really need to change that rule to just "No beach wear" Drinks... Maybe I've just been spoilt with the other places I've stayed at but everything here is local brands. At your meal you can have house white or red wine but no rose wine unless you pay for it. They hand you a wine list at every meal and try and sell you a bottle. Also at the bar there is a drinks list.... All the premium drinks are charged to your room so be careful. In summary, This hotel has so many good points and don't get me wrong you'll love your stay here as we did. This was cheaper than the other hotels we have stayed at in Mexico so I can kind of understand the WiFi costs and even the lack of free branded drinks however until they change their dress code for restaurants we will not be back


    EVALUATION

    Round Indicators

    • october 14 2018
    • Family

    Renee D

    “Family Vacation 2018”


    We visited Barcelo September 12, to September 19, 2018. Family of four, children 13 & 10 years old. We were happily greeted by Esteban at the front desk. He was very funny and helpful. The resort was beautiful; and very well maintained. The pools were amazing with all the fountains and walk up bars, so many to choose from! ALL the food was great; the buffets, the restaurants, and the snack bars. The wait staff is very attentive and friendly, Alfredo Bacab Chi made our meals fun with lots of laughter. There was so much to do and experience, we wish could've stayed longer. During our stay we had many questions about money, lost items, found items, and much more. Andres and all the front desk staff were so helpful and understanding. We will definitely be back. We would've liked to know ahead of time that we didn't have access to all three resorts because we didn't book the Palace...also that the fountains are turned off during "the off season". Knowing this, we would've still gone, just wanted to know ahead of time.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Renee: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • october 14 2018
    • Riviera Maya, Mexico
    • Couples

    suzannecoffey10

    “Terrific check in service”


    We had a glitch signing in and Andres and Stephany were extraordinarily helpful. They provided excellent service! They answered all of our questions and and were very kind and patient with the process.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Suzannecoffey10: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

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