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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 9243 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5737

Very good

22% Complete

2108

Average

8% Complete

777

Poor

3% Complete

360

Very poor

2% Complete

261

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    Round Indicators
    rjmommy24 westchester, ny. 03/29/2020 Couples

    “Most Disgusting Resort EVER!!!”

    My wife and I were booked at the Barcelo for 4 nights in December. Upon being taken to our room, we noticed that the hallways were filthy. We walked into our room and immediately smelled something foul, moldy, and musty. We looked around and found black mold on the curtains, lampshades, and sofa. We asked to be moved to another room. We were taken through hallways that were full of dirt to a new room with more mold. We insisted on another room. This one was dirtier than the first two and when we decided to lift the bedspread and sheets, we found black mold all over the mattress and pillowcases. We called our travel agent to find us another resort. They spoke to the Barcelo who refused to refund us until they showed us one final room. They made us wait 4 hours in their lobby until they showed us another filth ridden excuse for a room. We left and went to a new resort without having gotten a refund. We had no choice. Black mold is dangerous to your health and this resort was covered in it. The staff was dismissive and arrogant. The property is a mess. Guests were walking through the lobby drunk and loud, dripping wet from the pool like it was spring break in Daytona. This is a classless and simply disgusting excuse for a resort. Do not let the promo pictures fool you. This place is lower than a dump.

    ManagerGX, Guest Relations Manager at Barcelo Maya Colonial, responded to this review
     Dear Guest, First we would like to thank you for reaching out to us through TripAdvisor to inform us of your concerns on your recent stay, although an apology will not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Hygiene and cleanliness are a top priority for Barceló, and we follow strict protocols to guarantee the compliance of our demanding standards, clearly, we were not performing to our usual standards on this occasion. Your review has been discussed among the management team to ensure that similar situations do not reoccur in the future. Again, we sincerely apologize for not providing you with a perfect stay and hope that you will give us another opportunity to serve you again, ensuring you in advance of our utmost commitment to regaining your trust on a future occasion. Kindest Regards, Customer Experience Barceló Hotel Group

    Round Indicators
    bryanaga86 Winnipeg, Canada. 03/28/2020

    “Relaxing vacation”

    My wife and I had such an amazing experience staying at this resort. The resort is massive, clean and beautiful. The beaches are well groomed, and the beaches and pools had tons of beach and pool chairs. As well, the waters had tons of sea life. We were swimming with fishes while we were "kinda body surfing". Just watch out for rays by the rocks. The staff were wonderful and attentive, our server Berisan from the tropical buffet went above beyond. He remember my wife and I everytime, and he remember what drinks we loved and had them on our table before we sat down. Just awesome. Euginea from the Carpi Italian restaurant was also great. The only issue I had with this resort is the cleanilness of the room. Our washroom had some green mildew looking thing on the "half glass shower divider" and our body wash gel was not refilled during our stay. I would give the cleanilness of the washroom a 3.5/5. The other issue was the cleanilness of the lamp shades. They were just dirty. I notice this when I turned on the lamps and saw the dirt. Everything else was perfect. Overall, would come back to this resort. This resort is GREAT. Tip: there's free wifi in the mall if you don't want to pay for wifi. Though its only avaiable during certain hours of the day.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear guest, First of all, we want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. We are delighted that you have enjoyed the all-inclusive meal plan, allowing our guests to enjoy our bars and restaurants throughout the day and our daytime entertainment program and evening shows. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our website barcelo.com. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. Please do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so that we can give you a more personalized follow-up of your reservation. We look forward to welcoming you again very soon. Regards

    Round Indicators
    rnlnrnt Ontario. 03/28/2020 Family

    “Wish I could give 4.5”

    Stayed here with a small group in March. The resort is big, beautiful and well kept. The staff are friendly and the food was very good. The beach was beautiful and many large pools to enjoy. We had the unfortunate experience of going during spring break and there were a lot of kids in their late teens. They often travelled in large groups and were quite disruptive, even into the early hours. We learned that some of the kids were traveling with their parents, who either had no control or ignored their behavior. This issue would be tough to handle at any resort and I appreciate they are kids and were just having fun, but the language and noise they produced was a bit much. The resort itself is excellent and would recommend!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear guest, First of all, we want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. We are delighted that you have enjoyed the all-inclusive meal plan, allowing our guests to enjoy our bars and restaurants throughout the day and our daytime entertainment program and evening shows. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our website barcelo.com. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. We are delighted that you have enjoyed your stay with us. Please do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so that we can give you a more personalized follow-up of your reservation. We look forward to welcoming you again very soon. Regards

    Round Indicators
    acore135 Stratford, Canada. 03/24/2020

    “Great Experience”

    Great pools and beaches with lots of areas to relax and have fun. Great volleyball courts, tennis and other activities if you'd like to be active. Also, lots of space and lounge chair to relax on the beach. Would recommend to families or adult/friends.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear guest, First of all, we want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. We are delighted that you have enjoyed the all-inclusive meal plan, allowing our guests to enjoy our bars and restaurants throughout the day and our daytime entertainment program and evening shows. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our website barcelo.com. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. Please do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so that we can give you a more personalized follow-up of your reservation. We look forward to welcoming you again very soon. Regards

    Round Indicators
    mariacampos1014 Puerto Aventuras, Mexico. 03/21/2020 Friends getaway

    “Vacation”

    We love coming here every year. Milly from colonial,Alejandro from rodizio Selene from coral grill thanks to everyone see you all next time.Epifiano chef,Jose magaña Tatiana Ruiz,Gabriel Hernandez,jazmin pelaez,angel tamay,

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear guest, Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards

    EVALUATION

    Round Indicators

    • march 29 2020
    • westchester, ny
    • Couples

    rjmommy24

    “Most Disgusting Resort EVER!!!”


    My wife and I were booked at the Barcelo for 4 nights in December. Upon being taken to our room, we noticed that the hallways were filthy. We walked into our room and immediately smelled something foul, moldy, and musty. We looked around and found black mold on the curtains, lampshades, and sofa. We asked to be moved to another room. We were taken through hallways that were full of dirt to a new room with more mold. We insisted on another room. This one was dirtier than the first two and when we decided to lift the bedspread and sheets, we found black mold all over the mattress and pillowcases. We called our travel agent to find us another resort. They spoke to the Barcelo who refused to refund us until they showed us one final room. They made us wait 4 hours in their lobby until they showed us another filth ridden excuse for a room. We left and went to a new resort without having gotten a refund. We had no choice. Black mold is dangerous to your health and this resort was covered in it. The staff was dismissive and arrogant. The property is a mess. Guests were walking through the lobby drunk and loud, dripping wet from the pool like it was spring break in Daytona. This is a classless and simply disgusting excuse for a resort. Do not let the promo pictures fool you. This place is lower than a dump.


    ManagerGX, Guest Relations Manager at Barcelo Maya Colonial, responded to this review
    Dear Guest, First we would like to thank you for reaching out to us through TripAdvisor to inform us of your concerns on your recent stay, although an apology will not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Hygiene and cleanliness are a top priority for Barceló, and we follow strict protocols to guarantee the compliance of our demanding standards, clearly, we were not performing to our usual standards on this occasion. Your review has been discussed among the management team to ensure that similar situations do not reoccur in the future. Again, we sincerely apologize for not providing you with a perfect stay and hope that you will give us another opportunity to serve you again, ensuring you in advance of our utmost commitment to regaining your trust on a future occasion. Kindest Regards, Customer Experience Barceló Hotel Group

    EVALUATION

    Round Indicators

    • march 28 2020
    • Winnipeg, Canada

    bryanaga86

    “Relaxing vacation”


    My wife and I had such an amazing experience staying at this resort. The resort is massive, clean and beautiful. The beaches are well groomed, and the beaches and pools had tons of beach and pool chairs. As well, the waters had tons of sea life. We were swimming with fishes while we were "kinda body surfing". Just watch out for rays by the rocks. The staff were wonderful and attentive, our server Berisan from the tropical buffet went above beyond. He remember my wife and I everytime, and he remember what drinks we loved and had them on our table before we sat down. Just awesome. Euginea from the Carpi Italian restaurant was also great. The only issue I had with this resort is the cleanilness of the room. Our washroom had some green mildew looking thing on the "half glass shower divider" and our body wash gel was not refilled during our stay. I would give the cleanilness of the washroom a 3.5/5. The other issue was the cleanilness of the lamp shades. They were just dirty. I notice this when I turned on the lamps and saw the dirt. Everything else was perfect. Overall, would come back to this resort. This resort is GREAT. Tip: there's free wifi in the mall if you don't want to pay for wifi. Though its only avaiable during certain hours of the day.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear guest, First of all, we want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. We are delighted that you have enjoyed the all-inclusive meal plan, allowing our guests to enjoy our bars and restaurants throughout the day and our daytime entertainment program and evening shows. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our website barcelo.com. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. Please do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so that we can give you a more personalized follow-up of your reservation. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • march 28 2020
    • Ontario
    • Family

    rnlnrnt

    “Wish I could give 4.5”


    Stayed here with a small group in March. The resort is big, beautiful and well kept. The staff are friendly and the food was very good. The beach was beautiful and many large pools to enjoy. We had the unfortunate experience of going during spring break and there were a lot of kids in their late teens. They often travelled in large groups and were quite disruptive, even into the early hours. We learned that some of the kids were traveling with their parents, who either had no control or ignored their behavior. This issue would be tough to handle at any resort and I appreciate they are kids and were just having fun, but the language and noise they produced was a bit much. The resort itself is excellent and would recommend!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear guest, First of all, we want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. We are delighted that you have enjoyed the all-inclusive meal plan, allowing our guests to enjoy our bars and restaurants throughout the day and our daytime entertainment program and evening shows. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our website barcelo.com. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. We are delighted that you have enjoyed your stay with us. Please do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so that we can give you a more personalized follow-up of your reservation. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • march 24 2020
    • Stratford, Canada

    acore135

    “Great Experience”


    Great pools and beaches with lots of areas to relax and have fun. Great volleyball courts, tennis and other activities if you'd like to be active. Also, lots of space and lounge chair to relax on the beach. Would recommend to families or adult/friends.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear guest, First of all, we want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. We are delighted that you have enjoyed the all-inclusive meal plan, allowing our guests to enjoy our bars and restaurants throughout the day and our daytime entertainment program and evening shows. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our website barcelo.com. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. Please do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so that we can give you a more personalized follow-up of your reservation. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • march 21 2020
    • Puerto Aventuras, Mexico
    • Friends getaway

    mariacampos1014

    “Vacation”


    We love coming here every year. Milly from colonial,Alejandro from rodizio Selene from coral grill thanks to everyone see you all next time.Epifiano chef,Jose magaña Tatiana Ruiz,Gabriel Hernandez,jazmin pelaez,angel tamay,


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear guest, Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We thank you for supporting us with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue improving and make your stay at Barceló hotels an unforgettable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards

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