Barceló Hotel Beach Maya Palace Deluxe
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map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 11046 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

7162

Very good

20% Complete

2253

Average

8% Complete

939

Poor

3% Complete

355

Very poor

3% Complete

337

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    Round Indicators
    AnitaSangani 03/22/2019 Family

    “Buffet Mirador”

    We had excellent service at the buffet with Maria Gomez and Laura Ku and Anna Velasco. They were very friendly, attentive and helpful. They ensured we enjoyed our dinner and went above and beyond. They were very nice with our little kids and even made them these snails which we will treasure. I will come back here again!
    Round Indicators
    R7395SEmichellew 03/22/2019 Family

    “Great for families!”

    This resort was a bit large but that’s what makes it so great. You will never run out of things to do. The Kid’s Club had lots of fun activities for the little ones. The customer service and cleanliness of the pool areas could have been better. However, the food quality was AMAZING and made up for it. Our family of five had a great time. We would have loved to have a better beach area with less rocks but it was good if you like to snorkel. There were lots of fish and even sea turtles that come right up to you!
    Round Indicators
    Raegen M 03/21/2019 Family

    “GREAT SERVICE!!”

    Ruben Altunar was fantastic along with Aremi Zuni, Alex Hernandez, Alejandrina German, Janai Canche and Lucio Chi. Love Cancun and can’t wait to come back! The beach was amazing & you never have to ask for anything, it’s like they already know! Never had better service from any other resort! Thank you!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    Round Indicators
    Lovetotravel2557 03/21/2019 Family

    “Vacation”

    This is our second time coming to this resort and we love it! The rooms are comfortable and housekeeping is fantastic. They always made little cloth animals for our kids or set up our kids stuffies in some silly way🙂. The food is fantastic. Our waiter Yhashua Quinones is amazing. Always friendly, also smiling, interacts with the kids so well. He is always attentive even when it is busy and makes sure everything is great. Alejandria German is a wonderful lady who makes sure that we are always happy with everything. She will go the extra mile for you. My favourite cook is Otilia Lopez. She is fantastic. Makes sure everything is cooked perfectly and to your liking! Going to miss her omelettes!! These and many more make our stay incredible. Definitely coming back again!!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Best Regards,

    Round Indicators
    Lindsay L 03/20/2019 Family

    “Dinner at Barcelo Maya Palace ”

    Mirador buffet, international night was great, amazing meat grilled in front of you, drinks served by David Guzman and his staff, Hermeregildo, Floricel Vazquez, Gerardo Martinez, Brenda Mateo, Estelo, Sergio and Jesus Chimal. It was a top notch dinner experience and service!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards,

    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    AnitaSangani

    “Buffet Mirador”


    We had excellent service at the buffet with Maria Gomez and Laura Ku and Anna Velasco. They were very friendly, attentive and helpful. They ensured we enjoyed our dinner and went above and beyond. They were very nice with our little kids and even made them these snails which we will treasure. I will come back here again!


    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    R7395SEmichellew

    “Great for families!”


    This resort was a bit large but that’s what makes it so great. You will never run out of things to do. The Kid’s Club had lots of fun activities for the little ones. The customer service and cleanliness of the pool areas could have been better. However, the food quality was AMAZING and made up for it. Our family of five had a great time. We would have loved to have a better beach area with less rocks but it was good if you like to snorkel. There were lots of fish and even sea turtles that come right up to you!


    EVALUATION

    Round Indicators

    • march 21 2019
    • Family

    Raegen M

    “GREAT SERVICE!!”


    Ruben Altunar was fantastic along with Aremi Zuni, Alex Hernandez, Alejandrina German, Janai Canche and Lucio Chi. Love Cancun and can’t wait to come back! The beach was amazing & you never have to ask for anything, it’s like they already know! Never had better service from any other resort! Thank you!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    EVALUATION

    Round Indicators

    • march 21 2019
    • Family

    Lovetotravel2557

    “Vacation”


    This is our second time coming to this resort and we love it! The rooms are comfortable and housekeeping is fantastic. They always made little cloth animals for our kids or set up our kids stuffies in some silly way🙂. The food is fantastic. Our waiter Yhashua Quinones is amazing. Always friendly, also smiling, interacts with the kids so well. He is always attentive even when it is busy and makes sure everything is great. Alejandria German is a wonderful lady who makes sure that we are always happy with everything. She will go the extra mile for you. My favourite cook is Otilia Lopez. She is fantastic. Makes sure everything is cooked perfectly and to your liking! Going to miss her omelettes!! These and many more make our stay incredible. Definitely coming back again!!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Best Regards,

    EVALUATION

    Round Indicators

    • march 20 2019
    • Family

    Lindsay L

    “Dinner at Barcelo Maya Palace ”


    Mirador buffet, international night was great, amazing meat grilled in front of you, drinks served by David Guzman and his staff, Hermeregildo, Floricel Vazquez, Gerardo Martinez, Brenda Mateo, Estelo, Sergio and Jesus Chimal. It was a top notch dinner experience and service!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards,

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