Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 9492 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

6038

Very good

21% Complete

2010

Average

9% Complete

855

Poor

3% Complete

307

Very poor

2% Complete

282

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    Round Indicators
    Walt R Atlanta, Georgia. 08/20/2018 Family

    “Barcelo Maya Palace Trip - 8/13 to 8/19/18”

    The Barcelo Maya Palace was a great trip. The amenities for kids is fantastic. Lots of restaurant options in addition to the all inclusive buffet. The Beach was good. Great snorkling of fish off of the pier. Just would like the staff to cater a bit more to the guests. Many of them seemed annoyed with guest requests. Hiring a Director of Guest services from Ritz Carlton and implementing their training would certainly make this place A++
    Round Indicators
    slh359 New York City, New York. 08/20/2018 Family

    “Wedding Vacation”

    Amazing property. Great upkeep. Food was great. Atmosphere was pretty poor. Staff seemed unmotivated and unhappy. We looked forward going to the disco at night, only time people seemed to be having "fun"There was no fun on the beach or at the pool. I witnessed one day of interaction at the pool. The wedding was amazing!!!!!!! From start to finish.
    Round Indicators
    Jodi B 08/20/2018 Family

    “We love this resort!”

    We love this hotel! The food is as good or better than any first class restaurant in NYC. The customer service is excellent. Every employee we came in contact with was helpful and courteous. The maintenance of the hotel is excellent. The grounds are lovely. The perfect vacation spot for anyone wanting to be pampered with serenity, beauty and food. The only negative would be to have employees pick up guest's outside/poolside trash at 5 am rather than 7. For us early risers its not so pleasant to see in the morning. The spa was wonderful as well! All in all, a fabulous trip for everyone.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Jodi B, We can´t thank you enough for all your kind words and for have taken the time to write such a positive and delightful review of your stay at Barceló Maya Palace. We are so honor to read, you had the most pleasant. I can assure you we are very proud of the standard of service and facilities that we provide, ensuring that each guest who select us, as their vacation destination, has the most memorable moments. Thank you, for your comments about the entire complex, everything is thought in order to have an activity for everyone. All of us that makes this great family, are looking forward to keeping welcoming you back for another magical moment. Warm Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Nastasha B 08/20/2018 Friends getaway

    “Nice Resort”

    I stayed at Barcelo Maya Palace for a wedding. Had a very nice time, the staff was extremely friendly. We had the most amazing service almost every morning with a great young man helping us named David Guzman at Coral Reef. He always went out of his way to take care of us and asking us about our visit. Because of the service I received I would go back.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Natasha B, We very much appreciate and value time, your great review will share it with our team. As encouragement to all of us, to keep striving for the most memorable quality of service. Thank you for letting us know we have go beyond your expectations. Please allow us to keep pamper you and your loved ones on your next visit to Baceló Maya Palace. Warm Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    tcj3000 Chicago, Illinois. 08/20/2018

    “Enormous resort with something for everybody”

    We just got back from a great week at Barcelo Maya Palace. I visited with my wife and two sons, ages 5 and 8. I think it's helpful to know that this resort is very large, and despite our best efforts, we utilized about 15-20% of the offerings over the course of a week. Definitely bring an umbrella stroller for very young children, as there's a fair deal of walking involved. The crowd was very international, with Spanish and English being the primary languages spoken. The pool complexes (of which there are several) give everyone plenty of room to spread out and relax, and the beach is way better than other beaches we've experienced in the Riviera Maya. The absolute highlight for me was the off-beach snorkeling, with close sea turtle interactions and easy access for kids. Incredible culinary options abound, and the service was uniformly excellent. Also, due to the resort's location past Palaya del Carmen, half-day trips to the Mayan ruins at Tulum are easy and enjoyable.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear tcj3000, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon. Best regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • august 20 2018
    • Atlanta, Georgia
    • Family

    Walt R

    “Barcelo Maya Palace Trip - 8/13 to 8/19/18”


    The Barcelo Maya Palace was a great trip. The amenities for kids is fantastic. Lots of restaurant options in addition to the all inclusive buffet. The Beach was good. Great snorkling of fish off of the pier. Just would like the staff to cater a bit more to the guests. Many of them seemed annoyed with guest requests. Hiring a Director of Guest services from Ritz Carlton and implementing their training would certainly make this place A++


    EVALUATION

    Round Indicators

    • august 20 2018
    • New York City, New York
    • Family

    slh359

    “Wedding Vacation”


    Amazing property. Great upkeep. Food was great. Atmosphere was pretty poor. Staff seemed unmotivated and unhappy. We looked forward going to the disco at night, only time people seemed to be having "fun"There was no fun on the beach or at the pool. I witnessed one day of interaction at the pool. The wedding was amazing!!!!!!! From start to finish.


    EVALUATION

    Round Indicators

    • august 20 2018
    • Family

    Jodi B

    “We love this resort!”


    We love this hotel! The food is as good or better than any first class restaurant in NYC. The customer service is excellent. Every employee we came in contact with was helpful and courteous. The maintenance of the hotel is excellent. The grounds are lovely. The perfect vacation spot for anyone wanting to be pampered with serenity, beauty and food. The only negative would be to have employees pick up guest's outside/poolside trash at 5 am rather than 7. For us early risers its not so pleasant to see in the morning. The spa was wonderful as well! All in all, a fabulous trip for everyone.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Jodi B, We can´t thank you enough for all your kind words and for have taken the time to write such a positive and delightful review of your stay at Barceló Maya Palace. We are so honor to read, you had the most pleasant. I can assure you we are very proud of the standard of service and facilities that we provide, ensuring that each guest who select us, as their vacation destination, has the most memorable moments. Thank you, for your comments about the entire complex, everything is thought in order to have an activity for everyone. All of us that makes this great family, are looking forward to keeping welcoming you back for another magical moment. Warm Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • august 20 2018
    • Friends getaway

    Nastasha B

    “Nice Resort”


    I stayed at Barcelo Maya Palace for a wedding. Had a very nice time, the staff was extremely friendly. We had the most amazing service almost every morning with a great young man helping us named David Guzman at Coral Reef. He always went out of his way to take care of us and asking us about our visit. Because of the service I received I would go back.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Natasha B, We very much appreciate and value time, your great review will share it with our team. As encouragement to all of us, to keep striving for the most memorable quality of service. Thank you for letting us know we have go beyond your expectations. Please allow us to keep pamper you and your loved ones on your next visit to Baceló Maya Palace. Warm Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • august 20 2018
    • Chicago, Illinois

    tcj3000

    “Enormous resort with something for everybody”


    We just got back from a great week at Barcelo Maya Palace. I visited with my wife and two sons, ages 5 and 8. I think it's helpful to know that this resort is very large, and despite our best efforts, we utilized about 15-20% of the offerings over the course of a week. Definitely bring an umbrella stroller for very young children, as there's a fair deal of walking involved. The crowd was very international, with Spanish and English being the primary languages spoken. The pool complexes (of which there are several) give everyone plenty of room to spread out and relax, and the beach is way better than other beaches we've experienced in the Riviera Maya. The absolute highlight for me was the off-beach snorkeling, with close sea turtle interactions and easy access for kids. Incredible culinary options abound, and the service was uniformly excellent. Also, due to the resort's location past Palaya del Carmen, half-day trips to the Mayan ruins at Tulum are easy and enjoyable.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear tcj3000, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon. Best regards, José Luis Serratos Manager on Duty

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