Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10241 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

6600

Very good

20% Complete

2121

Average

8% Complete

889

Poor

3% Complete

326

Very poor

2% Complete

305

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    Round Indicators
    Matthew D ALBUQUERQUE, United States. 11/14/2018 Friends getaway

    “BEST RESORT EXPERIENCE EVER!”

    The staff here are very friendly, and they will remember you as a person, not just as any other guest. Everyone was very helpful, and the food/drinks were perfect every single time! I will definitely be returning soon!
    Round Indicators
    KimAlfau Cancun, Mexico. 11/14/2018 Family

    “Love it”

    The best barcelo, very big. You can access any barcelo over there. The installations perfect. Spa love it. The food delicious. Staff very kind and quickly. The room very clean always. If you want to shop, the have a big mall. Bowling. If you want to eat in a speak restaurant you have to do a early reservation. But worth it.
    Round Indicators
    Trip37570150306 Manorville, New York. 11/13/2018 Couples

    “Barcelo Maya Palace Hotel”

    We enjoyed the Barcelo Maya Palace hotel. It was an off week and not very crowded but all the services and amenities were available. The staff did a great job and the food and drinks were great. There were lots of excursions available, which became overwhelming. The resort should include at least one as part of your stay. They were each about $100.00 per person, which can add up quick.
    Round Indicators
    Paradise787948 11/13/2018 Couples

    “Fall vacation”

    Beautiful beach, friendly staff, and amazing property. Plenty to do all day for all ages. We did not try the surfing, but we saw the dolphin shop. The snorkeling off the beach was nice. Turtles, stingrays and lots of different fish. Plenty of dining choices all day.
    Round Indicators
    Liz S Springfield, Oregon. 11/13/2018 Couples

    “Beautiful Resort, needs to work on their customer service”

    This resort has beautiful buildings, is very clean, and one of the best resorts you can find at this price range, and we have been here 2 times.We always go to Barcelo as Premium guests because we feel the benefits are worth it, better rooms, room service, wifi, unlimited restaurants, and best of all the SPA. But this time, We were extremely dissatisfied with the customer service.I will start with the arrival at the Premium Level office.There were 10 people sitting at the desk and others standing around waiting.When we walk in, NOT ANYONE, even looks up to acwknowledge us, not once, while we stand and wait..and wait..One of the benefits of Premium level is supposed to be the speedy and personalized service??The people working behind the desk did not seem particularly friendly or efficient. We were told that we got the things we had requested, like the glass front balcony.However,when we got to the room, we found it was NOT the glass front balcony.As a premium member, there is supposed to be a bottle of tequila as a welcome gift, but there was no tequila.These were little things, ok, we move on. Our first night, we lost the room key on our way back from our late dinner.There is a lot of walking at this resort, and it was late and we were tired.We called the front desk and they said someone would come to let us in our room.We wait, and wait, nobody shows up, it's been now 45 minutes, I am sitting g on the floor in front of our room waiting !So we walk back to where there is a courtesy phone and call again.They said oh, nobody told me, sorry, we will send someone.We wait some more.Finally somebody shows up with a bad attitude who says he was on a break eating dinner. People who work here dont seem to be able to think for themselves. October is a slow season, so dont expect the fountains to be turned on, or a lot of variety in the buffets, even the smoked salmon is not to be found, the best shows are not on, the shows changed at the last minute so you cant really see what you had planned on seeing and the main theater at the Palace closed! Very disappointing g for me because I went there hoping to see the Cubanissimo show, and it was not there. It seems the conventions and weddings take priority over regular guests... I was told there were no conventions or special events but that was WRONG. I was told no constructions going on, and that couldnt have been more WRONG! Major construction going on, constant noise, power tools. It does no good to complain, nobody cares. Unfortunately, the only beach with clear water (not brown) was the Palace side. In spite of these things, we did have a good time, there is alot to love ar Barcelo Maya, but they definitely need to work on their customer service.

    EVALUATION

    Round Indicators

    • november 14 2018
    • ALBUQUERQUE, United States
    • Friends getaway

    Matthew D

    “BEST RESORT EXPERIENCE EVER!”


    The staff here are very friendly, and they will remember you as a person, not just as any other guest. Everyone was very helpful, and the food/drinks were perfect every single time! I will definitely be returning soon!


    EVALUATION

    Round Indicators

    • november 14 2018
    • Cancun, Mexico
    • Family

    KimAlfau

    “Love it”


    The best barcelo, very big. You can access any barcelo over there. The installations perfect. Spa love it. The food delicious. Staff very kind and quickly. The room very clean always. If you want to shop, the have a big mall. Bowling. If you want to eat in a speak restaurant you have to do a early reservation. But worth it.


    EVALUATION

    Round Indicators

    • november 13 2018
    • Manorville, New York
    • Couples

    Trip37570150306

    “Barcelo Maya Palace Hotel”


    We enjoyed the Barcelo Maya Palace hotel. It was an off week and not very crowded but all the services and amenities were available. The staff did a great job and the food and drinks were great. There were lots of excursions available, which became overwhelming. The resort should include at least one as part of your stay. They were each about $100.00 per person, which can add up quick.


    EVALUATION

    Round Indicators

    • november 13 2018
    • Couples

    Paradise787948

    “Fall vacation”


    Beautiful beach, friendly staff, and amazing property. Plenty to do all day for all ages. We did not try the surfing, but we saw the dolphin shop. The snorkeling off the beach was nice. Turtles, stingrays and lots of different fish. Plenty of dining choices all day.


    EVALUATION

    Round Indicators

    • november 13 2018
    • Springfield, Oregon
    • Couples

    Liz S

    “Beautiful Resort, needs to work on their customer service”


    This resort has beautiful buildings, is very clean, and one of the best resorts you can find at this price range, and we have been here 2 times.We always go to Barcelo as Premium guests because we feel the benefits are worth it, better rooms, room service, wifi, unlimited restaurants, and best of all the SPA. But this time, We were extremely dissatisfied with the customer service.I will start with the arrival at the Premium Level office.There were 10 people sitting at the desk and others standing around waiting.When we walk in, NOT ANYONE, even looks up to acwknowledge us, not once, while we stand and wait..and wait..One of the benefits of Premium level is supposed to be the speedy and personalized service??The people working behind the desk did not seem particularly friendly or efficient. We were told that we got the things we had requested, like the glass front balcony.However,when we got to the room, we found it was NOT the glass front balcony.As a premium member, there is supposed to be a bottle of tequila as a welcome gift, but there was no tequila.These were little things, ok, we move on. Our first night, we lost the room key on our way back from our late dinner.There is a lot of walking at this resort, and it was late and we were tired.We called the front desk and they said someone would come to let us in our room.We wait, and wait, nobody shows up, it's been now 45 minutes, I am sitting g on the floor in front of our room waiting !So we walk back to where there is a courtesy phone and call again.They said oh, nobody told me, sorry, we will send someone.We wait some more.Finally somebody shows up with a bad attitude who says he was on a break eating dinner. People who work here dont seem to be able to think for themselves. October is a slow season, so dont expect the fountains to be turned on, or a lot of variety in the buffets, even the smoked salmon is not to be found, the best shows are not on, the shows changed at the last minute so you cant really see what you had planned on seeing and the main theater at the Palace closed! Very disappointing g for me because I went there hoping to see the Cubanissimo show, and it was not there. It seems the conventions and weddings take priority over regular guests... I was told there were no conventions or special events but that was WRONG. I was told no constructions going on, and that couldnt have been more WRONG! Major construction going on, constant noise, power tools. It does no good to complain, nobody cares. Unfortunately, the only beach with clear water (not brown) was the Palace side. In spite of these things, we did have a good time, there is alot to love ar Barcelo Maya, but they definitely need to work on their customer service.


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