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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 11400 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

7414

Very good

20% Complete

2307

Average

8% Complete

962

Poor

3% Complete

371

Very poor

3% Complete

346

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    Round Indicators
    Linda G 05/19/2019 Family

    “Beautiful Resort!”

    We stayed for a week and had an amazing relaxing experience! Having been to about 5 other all-inclusive resorts in the Cancun/Riviera Maya area, this was by far one of our favorites. We have 2 kids ages 5 and 7, and they had a blast playing for hours at the kids pool with all the slides. Our kids really loved the kids Barcy club and enjoyed all the activities, we were able to drop them off in the evening and go to dinner, and they kept the kids busy with games, movie night or mini disco. Loved how helpful and friendly all the staff was, especially going to the breakfast buffet in the mornings was very enjoyable thanks to Janai, Alejandrina, Oscar and many others that always greeted us with a smile. My husband and I both had a chance to go to the spa for hydrotherapy and massage, simply incredible! The restaurants on the Palace side were very good, the lobster was delicious at the Caribe! We were a bit disappointed about all the seaweed on the beaches, but did see them clearing some of it in the early mornings. We found a section in front of the Tropical that had less seaweed so were able to go in the water with the kids for a bit, and spent more time by the massive pools as well. Overall it was a great experience and will definitely be going back!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Linda; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards,

    Round Indicators
    barbacuda2018 Vancouver, Canada. 05/18/2019 Solo travel

    “Mirador buffet”

    The service at the Mirador Buffet was excellent, escpecially Daniel Romero, Beatriz Dzib, David Guzman and Ana Velasco. I truly enjoyed dining here every evening. They were very friendly and welcoming.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We hope to see you soon. Best Regards,

    Round Indicators
    st3v3hall 05/18/2019 Couples

    “Another great time at the Barcelo Maya Palace”

    We missed our annual trip last year and couldn’t wait to get back this year! The Palace did not disappoint. Our breakfast and lunch crew in the Palace buffet are the best. Ruben Altunar, Juan Carlos Navarro, Alejandrina German, Cesar Tellez, Yaibet Martinez, Darwin Chan and Lucio Chi. Great service all week. The pool was outstanding, room was excellent. Specialty restaurants are always good. Can’t recommend this place enough.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear st3v3hall: We would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their expériences among us. I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Kind regards.

    Round Indicators
    Flyer28999053335 Albuquerque, New Mexico. 05/17/2019 Couples

    “Great Vacation”

    We enjoyed every part of this resort. Food was good, service was great, staff was excellent. Family friendly. Great location, rooms were comfortable and were kept very clean. Wonderful, relaxing atmosphere.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     DEar Flyer28999053335: First and foremost we would like to thank you for choosing our Barceló Palace hotel for your visit to Riviera Maya and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to see that you really enjoyed the beauty of our installations and the service from our staff. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Kind regards.

    Round Indicators
    Paulina A 05/17/2019 Family

    “Weekend wedding getaway”

    I’ve loved my stay this weekend at the Barceló Maya Palace. I especially want to mention the excellent service given to me by the gift shop personnel, Ms. Magdalena made my shopping experience great!!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Paulina A: We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate her on your behalf for her contribution to your wellbeing whilst staying among us. Kind regards.

    EVALUATION

    Round Indicators

    • may 19 2019
    • Family

    Linda G

    “Beautiful Resort!”


    We stayed for a week and had an amazing relaxing experience! Having been to about 5 other all-inclusive resorts in the Cancun/Riviera Maya area, this was by far one of our favorites. We have 2 kids ages 5 and 7, and they had a blast playing for hours at the kids pool with all the slides. Our kids really loved the kids Barcy club and enjoyed all the activities, we were able to drop them off in the evening and go to dinner, and they kept the kids busy with games, movie night or mini disco. Loved how helpful and friendly all the staff was, especially going to the breakfast buffet in the mornings was very enjoyable thanks to Janai, Alejandrina, Oscar and many others that always greeted us with a smile. My husband and I both had a chance to go to the spa for hydrotherapy and massage, simply incredible! The restaurants on the Palace side were very good, the lobster was delicious at the Caribe! We were a bit disappointed about all the seaweed on the beaches, but did see them clearing some of it in the early mornings. We found a section in front of the Tropical that had less seaweed so were able to go in the water with the kids for a bit, and spent more time by the massive pools as well. Overall it was a great experience and will definitely be going back!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Linda; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards,

    EVALUATION

    Round Indicators

    • may 18 2019
    • Vancouver, Canada
    • Solo travel

    barbacuda2018

    “Mirador buffet”


    The service at the Mirador Buffet was excellent, escpecially Daniel Romero, Beatriz Dzib, David Guzman and Ana Velasco. I truly enjoyed dining here every evening. They were very friendly and welcoming.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We hope to see you soon. Best Regards,

    EVALUATION

    Round Indicators

    • may 18 2019
    • Couples

    st3v3hall

    “Another great time at the Barcelo Maya Palace”


    We missed our annual trip last year and couldn’t wait to get back this year! The Palace did not disappoint. Our breakfast and lunch crew in the Palace buffet are the best. Ruben Altunar, Juan Carlos Navarro, Alejandrina German, Cesar Tellez, Yaibet Martinez, Darwin Chan and Lucio Chi. Great service all week. The pool was outstanding, room was excellent. Specialty restaurants are always good. Can’t recommend this place enough.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear st3v3hall: We would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their expériences among us. I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Kind regards.

    EVALUATION

    Round Indicators

    • may 17 2019
    • Albuquerque, New Mexico
    • Couples

    Flyer28999053335

    “Great Vacation”


    We enjoyed every part of this resort. Food was good, service was great, staff was excellent. Family friendly. Great location, rooms were comfortable and were kept very clean. Wonderful, relaxing atmosphere.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    DEar Flyer28999053335: First and foremost we would like to thank you for choosing our Barceló Palace hotel for your visit to Riviera Maya and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to see that you really enjoyed the beauty of our installations and the service from our staff. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Kind regards.

    EVALUATION

    Round Indicators

    • may 17 2019
    • Family

    Paulina A

    “Weekend wedding getaway”


    I’ve loved my stay this weekend at the Barceló Maya Palace. I especially want to mention the excellent service given to me by the gift shop personnel, Ms. Magdalena made my shopping experience great!!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Paulina A: We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate her on your behalf for her contribution to your wellbeing whilst staying among us. Kind regards.

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