Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5579 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3423

Very good

23% Complete

1330

Average

8% Complete

448

Poor

4% Complete

225

Very poor

2% Complete

153

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    Round Indicators
    Milliann A durham. 07/16/2018

    “July Stay”

    The Good: Beach was crystal clear (no seaweed but some coral/rocks), service was pretty quick, most restaurants offered lobster. The Bad: We booked the our room in the colonial and requested adjoining rooms (when we booked in January). We were placed in the Tropical, which is further away from where we wanted to be (pool, mall, etc). They offered to upgrade us to premium after several days of us complaining and asking to speak with a manager (they kept telling us to come back the next day and they would move us). The premium upgrade came with - (10% discount at gift shop, use of premium lounge, some additional vodka, tequila, alcohol options) - but did not tell us that by upgrading us, we could not us our $200 gift voucher with the discount and it was rendered void - therefore, when we went to the spa, we received $20 off of a $200 massage, instead of using the voucher and getting it for free. The service for trying to fix both of these errors was absolutely terrible and unhelpful. They just kind of keep saying no and wait for you to leave. I've stayed with Barcelo 5 times and this really put a bad taste in my mouth and is enough alone to not make me want to stay with them again. The rooms had ants. The beds are hard as a rock. The did re-stock our mini fridge, but not everyday, typical would re-stock every 2 or 3 days.
    Round Indicators
    Janna M 07/15/2018

    “Family Fun but lacking”

    Our first family all inclusive trip. Our kids are 10 and 8 and they had an amazing time. My husband and I however were underwhelmed with the service from day one and the food at about day 2.5. The food buffets were repetitive yet decent, but drinks were poor at best. We were only allowed 2 fine dining "experiences" and upon arrival for a 5 night stay only 1 restaurant had any availability (so much for choosing where to eat) after waiting 40 min in the reservation office where we were rudely told to "step aside" and wait for a manager, my husband went to the front desk of the hotel and finally got a "manager" to help. We were assigned another restaurant for our 2nd option. The pools were pretty crowded, though we did always find 2 loungers together, but we never got any drinks we asked for from the pool staff that were walking around so we had to go to the crowded swim up or outside bars to get drinks. We asked multiple times for someone to open our room safe that was closed when we arrived and no one came. Other simple requests were met with a cattle call attitude. The mattresses were old and firm, but they were replacing them in all of the rooms around us, so I would say they are upgrading them across the board. I slept on the comfy sofa (more like a single futon) my kids shared a bed and my husband took the other bed. The shows were really fun with the kids, but not something my husband and I would be impressed with if we were there alone. BUT The resort itself is STUNNING and impeccably clean. The buffets and bars were beautifully decorated, and for the price I felt that the room was fine. We had an amazing adventure with the dolphins (added cost but amazing) and loved searching for iguanas each morning. And though the food wasn't great it was fun trying new things together. Overall gorgeous, clean and fabulous beach, pools and grounds yet lacking in a ton of other areas. I think this resort is just built for MASSIVE amounts of people and it can only cater so much. Will we be back? probably not, there are too many other places to try.... but do my kids say it was the best trip they've ever had to date?(Disney included) YES they do! If I had paid more I would be disappointed but you get what you pay for.
    Round Indicators
    Sean D 07/15/2018 Family

    “Amazing great staff”

    Great atmosphere! The wait staff was great my waiter at the tropical bar section 9 i think his name was Moreno i may be a little off with his name. My drinks were always full and he knew me and my family every time. He was amazing. Alejandro at the tropical bar at the pool was outstanding. He always used the best select tequila for my drinks and he always knew how much I liked. He was extremely friendly. Highly recommended going and we will be back.
    Round Indicators
    srlichti Omaha, Nebraska. 07/14/2018 Family

    “Frustration”

    I came on a family vacation here, it was great except a few things. I am 17 years old turn 18 in a month. Since I am under 18 I had a black wrist band and it was very frustrating when I couldn’t even play a round of mini golf which is included without my Daddy’s signature. I was also not able to check out the water sports equipment. It was just a little frustrating that’s all!

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, srlichti We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló hotel and apologize if you experienced any inconsistency in our service, but as you say you are only 17 and still underage for your safety or some inconsistency is still responsible for your parents. Best Regards, The management of Barcelo.

    Round Indicators
    Michelle K Gloucestershire, United Kingdom. 07/14/2018

    “Fantastic hotel”

    Beautiful hotel. Is is very vast. 5 hotels make up this resort and you can use all facilities across the whole site, with the exception of the Palace-unless you are staying in that part. It is like it's own village. There are approx 20 restaurants, 6 swimming pools, bowling alley, water park, mini golf, shopping mall and numerous bars. The grounds are impeccable and contain a lot of wildlife. Great food choice and quality - buffets and a la carte. We stayed in the Tropical section which we were very impressed with. The Tropical and Colonial are much alike and the Beach and Caribe are much alike. The beach and pools were best at the Tropical/Colonial areas.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Michelle K We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators

    • july 16 2018
    • durham

    Milliann A

    “July Stay”


    The Good: Beach was crystal clear (no seaweed but some coral/rocks), service was pretty quick, most restaurants offered lobster. The Bad: We booked the our room in the colonial and requested adjoining rooms (when we booked in January). We were placed in the Tropical, which is further away from where we wanted to be (pool, mall, etc). They offered to upgrade us to premium after several days of us complaining and asking to speak with a manager (they kept telling us to come back the next day and they would move us). The premium upgrade came with - (10% discount at gift shop, use of premium lounge, some additional vodka, tequila, alcohol options) - but did not tell us that by upgrading us, we could not us our $200 gift voucher with the discount and it was rendered void - therefore, when we went to the spa, we received $20 off of a $200 massage, instead of using the voucher and getting it for free. The service for trying to fix both of these errors was absolutely terrible and unhelpful. They just kind of keep saying no and wait for you to leave. I've stayed with Barcelo 5 times and this really put a bad taste in my mouth and is enough alone to not make me want to stay with them again. The rooms had ants. The beds are hard as a rock. The did re-stock our mini fridge, but not everyday, typical would re-stock every 2 or 3 days.


    EVALUATION

    Round Indicators

    • july 15 2018

    Janna M

    “Family Fun but lacking”


    Our first family all inclusive trip. Our kids are 10 and 8 and they had an amazing time. My husband and I however were underwhelmed with the service from day one and the food at about day 2.5. The food buffets were repetitive yet decent, but drinks were poor at best. We were only allowed 2 fine dining "experiences" and upon arrival for a 5 night stay only 1 restaurant had any availability (so much for choosing where to eat) after waiting 40 min in the reservation office where we were rudely told to "step aside" and wait for a manager, my husband went to the front desk of the hotel and finally got a "manager" to help. We were assigned another restaurant for our 2nd option. The pools were pretty crowded, though we did always find 2 loungers together, but we never got any drinks we asked for from the pool staff that were walking around so we had to go to the crowded swim up or outside bars to get drinks. We asked multiple times for someone to open our room safe that was closed when we arrived and no one came. Other simple requests were met with a cattle call attitude. The mattresses were old and firm, but they were replacing them in all of the rooms around us, so I would say they are upgrading them across the board. I slept on the comfy sofa (more like a single futon) my kids shared a bed and my husband took the other bed. The shows were really fun with the kids, but not something my husband and I would be impressed with if we were there alone. BUT The resort itself is STUNNING and impeccably clean. The buffets and bars were beautifully decorated, and for the price I felt that the room was fine. We had an amazing adventure with the dolphins (added cost but amazing) and loved searching for iguanas each morning. And though the food wasn't great it was fun trying new things together. Overall gorgeous, clean and fabulous beach, pools and grounds yet lacking in a ton of other areas. I think this resort is just built for MASSIVE amounts of people and it can only cater so much. Will we be back? probably not, there are too many other places to try.... but do my kids say it was the best trip they've ever had to date?(Disney included) YES they do! If I had paid more I would be disappointed but you get what you pay for.


    EVALUATION

    Round Indicators

    • july 15 2018
    • Family

    Sean D

    “Amazing great staff”


    Great atmosphere! The wait staff was great my waiter at the tropical bar section 9 i think his name was Moreno i may be a little off with his name. My drinks were always full and he knew me and my family every time. He was amazing. Alejandro at the tropical bar at the pool was outstanding. He always used the best select tequila for my drinks and he always knew how much I liked. He was extremely friendly. Highly recommended going and we will be back.


    EVALUATION

    Round Indicators

    • july 14 2018
    • Omaha, Nebraska
    • Family

    srlichti

    “Frustration”


    I came on a family vacation here, it was great except a few things. I am 17 years old turn 18 in a month. Since I am under 18 I had a black wrist band and it was very frustrating when I couldn’t even play a round of mini golf which is included without my Daddy’s signature. I was also not able to check out the water sports equipment. It was just a little frustrating that’s all!


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, srlichti We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló hotel and apologize if you experienced any inconsistency in our service, but as you say you are only 17 and still underage for your safety or some inconsistency is still responsible for your parents. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators

    • july 14 2018
    • Gloucestershire, United Kingdom

    Michelle K

    “Fantastic hotel”


    Beautiful hotel. Is is very vast. 5 hotels make up this resort and you can use all facilities across the whole site, with the exception of the Palace-unless you are staying in that part. It is like it's own village. There are approx 20 restaurants, 6 swimming pools, bowling alley, water park, mini golf, shopping mall and numerous bars. The grounds are impeccable and contain a lot of wildlife. Great food choice and quality - buffets and a la carte. We stayed in the Tropical section which we were very impressed with. The Tropical and Colonial are much alike and the Beach and Caribe are much alike. The beach and pools were best at the Tropical/Colonial areas.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Michelle K We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, The management of Barcelo.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.