Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6109 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3710

Very good

23% Complete

1432

Average

8% Complete

505

Poor

4% Complete

266

Very poor

3% Complete

196

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    Round Indicators
    GrammaGully Regina, Canada. 01/16/2019 Couples

    “"Home" for spectacular pre-Christmas themed vacation. Alfredo welcomed us daily for breakfast.”

    Our tan is fading but our happy memories remain. Absolutely festive and perfect time to visit from Dec 9 – Dec 16th, close enough before Christmas. Soft saxophone Christmas tunes played in the buffet, grill and on the landscape speakers and double decker shuttle bus. The resort had poinsettia plants stacked to form gigantic red Christmas trees in the lobbies! At night, the palm tree bases were lit in white and looked spectacular and the entrance with the flags of many nations is breathtaking. A nightly sparkle tour ride between the resorts on the double decker bus shuttle is a must. Our Front Desk arrival was smooth and seamless, as was the departure. The young man welcomed us “home” and it truly does feel that way. Even though we were repeat visitors he took time to point out and mark our map and we learned where the free Wi-Fi was located. We were given a perfect Superior King room on the 3rd floor in the Yucatan building facing away from the Theatre and close to the beach. This was our 4th visit and we were celebrating my 55th Birthday. Champagne and birthday cake greeted us in our room! On my actual birthdate, room service showed up with another bottle of wine and cake! Very pleased to see Alfredo Bacab still working at the Buffet! He remembered us and also welcomed us “home”, and we looked forward to his wave to his section upon our arrival for daily breakfast. He is such a great ambassador for the Barcelo resort and Riviera Maya. His English skills are remarkable and welcome since we are very poor at Spanish. Service like his does make you feel like you are home and valued as a visitor. The Buffet was festive with Christmas décor. Food temperatures were perfect. Breakfast featured trays of bacon, omelet station, freshly squeezed orange juice and so many choices. No mangoes this time of year, but papaya, pineapple, watermelon, cantaloupe and honey dew were delicious. Excellent selections for all ethnicities. There was a chocolate fountain every night to coat the delicious fruit skewer, or whatever. The pastries blew me away and the festive decorated donuts were so pretty. We loved the Buffet theme nights and planned our day and which buffet around them. There is a difference in menu between buffets. The Seafood night at our Buffet was not as extravagant as the other Buffet where we had a half lobster. Most days there was an off-shore wind which made for calm conditions. On-site snorkeling is a major draw and we’ve now been 4 visits to explore the excellent coral, formations and marine life. We saw a few turtles the day before we left. The endless beach is full of palm trees from one end to the other with plenty of loungers, choose sun or shade. The one day we had monster waves that were really rocking, and groups of people were body surfing and that was a blast. Only on that day did some seaweed gather on shore, but it is cleaned up quickly. There is never a mass of seaweed in the water or anything like that. Being that Cozumel is an ocean break for Barcelo Maya it has never been a problem for us unlike others who complain that they can’t swim in the ocean. We’ve not once in 4 trips ever experienced that! My expectations were exceeded and we miss you and can’t wait to return. Thank you for making my birthday one to remember always. The cake and champagne surprises were so special to me. My parents booked their first visit January 26th on my high recommendations. We are planning on returning for a 5th visit to show our Daughter, her spouse and our Granddaughter our favorite spot on Earth. See you next year…that is if we can wait that long!
    Round Indicators
    Jeffrey V Winnipeg. 01/15/2019 Couples

    “The Beautiful Tropical”

    Had a great time, room was very nice and clean, food was average or maybe a little above, the staff were very nice and hardworking, pool was extremely big and you did not have to fight for lounge chairs. Entertainment was very poor but we still went and had a ok time. Music around the pool area was very repetitive. wifi worked great everywhere. overall i would recommend this resort

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Jeffrey V We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Tropical hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management

    Round Indicators
    Freedom42533426852 01/14/2019 Family

    “The reception staff needs training!!!”

    The staff at the check-in office needs training to better serve customers. Instead of trying to understand the question and/or the request, they argue with the customers for every single request. The way they threat the customers at the check-in is very rude. They definitely need training regarding customer service. My son who was turning 10 the day of our check-in did cry at the reception because of the attitude of the reception staff.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Freedom42533426852 We were very disappointed to read your experience during your stay in our Barceló Tropical hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, The Management of Barcelo.

    Round Indicators
    Safari01491047099 Barrington, Illinois. 01/14/2019 Family

    “Great large resort and amenities but poor service”

    Great large resort and amenities but poor service. Service was poor because: 1. room smelled like mold2. Staff in bars and restaurants could have been friendlier3. No availability of restaurants for dinner. Dinner reservation service is below expectations. We went to reserve restaurants on the first day we got to the resort and all restaurants were completely full for the new 7 nights and we ended up eating at the buffet most nights. This is unacceptable. Having more that 10 restaurants means nothing if you can't eat in them. The whole reservation system needs to change. We payed $4,000 for this vacation and had to eat at the buffet and worry about reservations. 4. Noisy from the theatre until late in the evenings

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Safari01491047099 Thank you for sharing a review of Barceló xxx. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, The Management of Barcelo.

    Round Indicators
    Bimo S 01/13/2019 Family

    “Nice vacation in Riviera Maya - Barcelo Maya”

    We spent a nice week at Barcelo tropical. Great food and excellenf service. The weather and tbd beach were fantastic. We used the opportunity to visit Chichen Itza. Strongly impressed from Maya civilization and would highly recommend. We would have liked to have spent more time there but this maybe an incentive to visit other Maya sites.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Bimo S We greatly appreciate the time you spent to share your recent holiday experience at our Barceló XXX hotel and we thank you for your kind recommendation to Tripadvisor’s readers . It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The management.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Regina, Canada
    • Couples

    GrammaGully

    “"Home" for spectacular pre-Christmas themed vacation. Alfredo welcomed us daily for breakfast.”


    Our tan is fading but our happy memories remain. Absolutely festive and perfect time to visit from Dec 9 – Dec 16th, close enough before Christmas. Soft saxophone Christmas tunes played in the buffet, grill and on the landscape speakers and double decker shuttle bus. The resort had poinsettia plants stacked to form gigantic red Christmas trees in the lobbies! At night, the palm tree bases were lit in white and looked spectacular and the entrance with the flags of many nations is breathtaking. A nightly sparkle tour ride between the resorts on the double decker bus shuttle is a must. Our Front Desk arrival was smooth and seamless, as was the departure. The young man welcomed us “home” and it truly does feel that way. Even though we were repeat visitors he took time to point out and mark our map and we learned where the free Wi-Fi was located. We were given a perfect Superior King room on the 3rd floor in the Yucatan building facing away from the Theatre and close to the beach. This was our 4th visit and we were celebrating my 55th Birthday. Champagne and birthday cake greeted us in our room! On my actual birthdate, room service showed up with another bottle of wine and cake! Very pleased to see Alfredo Bacab still working at the Buffet! He remembered us and also welcomed us “home”, and we looked forward to his wave to his section upon our arrival for daily breakfast. He is such a great ambassador for the Barcelo resort and Riviera Maya. His English skills are remarkable and welcome since we are very poor at Spanish. Service like his does make you feel like you are home and valued as a visitor. The Buffet was festive with Christmas décor. Food temperatures were perfect. Breakfast featured trays of bacon, omelet station, freshly squeezed orange juice and so many choices. No mangoes this time of year, but papaya, pineapple, watermelon, cantaloupe and honey dew were delicious. Excellent selections for all ethnicities. There was a chocolate fountain every night to coat the delicious fruit skewer, or whatever. The pastries blew me away and the festive decorated donuts were so pretty. We loved the Buffet theme nights and planned our day and which buffet around them. There is a difference in menu between buffets. The Seafood night at our Buffet was not as extravagant as the other Buffet where we had a half lobster. Most days there was an off-shore wind which made for calm conditions. On-site snorkeling is a major draw and we’ve now been 4 visits to explore the excellent coral, formations and marine life. We saw a few turtles the day before we left. The endless beach is full of palm trees from one end to the other with plenty of loungers, choose sun or shade. The one day we had monster waves that were really rocking, and groups of people were body surfing and that was a blast. Only on that day did some seaweed gather on shore, but it is cleaned up quickly. There is never a mass of seaweed in the water or anything like that. Being that Cozumel is an ocean break for Barcelo Maya it has never been a problem for us unlike others who complain that they can’t swim in the ocean. We’ve not once in 4 trips ever experienced that! My expectations were exceeded and we miss you and can’t wait to return. Thank you for making my birthday one to remember always. The cake and champagne surprises were so special to me. My parents booked their first visit January 26th on my high recommendations. We are planning on returning for a 5th visit to show our Daughter, her spouse and our Granddaughter our favorite spot on Earth. See you next year…that is if we can wait that long!


    EVALUATION

    Round Indicators

    • january 15 2019
    • Winnipeg
    • Couples

    Jeffrey V

    “The Beautiful Tropical”


    Had a great time, room was very nice and clean, food was average or maybe a little above, the staff were very nice and hardworking, pool was extremely big and you did not have to fight for lounge chairs. Entertainment was very poor but we still went and had a ok time. Music around the pool area was very repetitive. wifi worked great everywhere. overall i would recommend this resort


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Jeffrey V We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Tropical hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management

    EVALUATION

    Round Indicators

    • january 14 2019
    • Family

    Freedom42533426852

    “The reception staff needs training!!!”


    The staff at the check-in office needs training to better serve customers. Instead of trying to understand the question and/or the request, they argue with the customers for every single request. The way they threat the customers at the check-in is very rude. They definitely need training regarding customer service. My son who was turning 10 the day of our check-in did cry at the reception because of the attitude of the reception staff.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Freedom42533426852 We were very disappointed to read your experience during your stay in our Barceló Tropical hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • january 14 2019
    • Barrington, Illinois
    • Family

    Safari01491047099

    “Great large resort and amenities but poor service”


    Great large resort and amenities but poor service. Service was poor because: 1. room smelled like mold2. Staff in bars and restaurants could have been friendlier3. No availability of restaurants for dinner. Dinner reservation service is below expectations. We went to reserve restaurants on the first day we got to the resort and all restaurants were completely full for the new 7 nights and we ended up eating at the buffet most nights. This is unacceptable. Having more that 10 restaurants means nothing if you can't eat in them. The whole reservation system needs to change. We payed $4,000 for this vacation and had to eat at the buffet and worry about reservations. 4. Noisy from the theatre until late in the evenings


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Safari01491047099 Thank you for sharing a review of Barceló xxx. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • january 13 2019
    • Family

    Bimo S

    “Nice vacation in Riviera Maya - Barcelo Maya”


    We spent a nice week at Barcelo tropical. Great food and excellenf service. The weather and tbd beach were fantastic. We used the opportunity to visit Chichen Itza. Strongly impressed from Maya civilization and would highly recommend. We would have liked to have spent more time there but this maybe an incentive to visit other Maya sites.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Bimo S We greatly appreciate the time you spent to share your recent holiday experience at our Barceló XXX hotel and we thank you for your kind recommendation to Tripadvisor’s readers . It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The management.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.