Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6277 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3816

Very good

23% Complete

1464

Average

8% Complete

515

Poor

4% Complete

276

Very poor

3% Complete

206

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    Round Indicators
    Maps00265039012 03/25/2019 Couples

    “Where do I start.”

    This resort was highly recommended to us, So we decided to try it out. We also read a lot of reviews on different sites to confirm. When we arrived, we couldn’t find out where premium level check in was. We waited for an hour in regular check in to get told it’s across the lobby. We got to our jr suite ocean front and noticed it was on the first floor, facing the pool. No ocean front view. The bathroom had black mould in it. The tv cabinet which also houses the mini fridge was rotten where the fridge was sitting bc of the moisture in the room and because the fridge was sweating. Our sink took forever to drain. The humidity in the room was almost unbearable. (Don’t get me wrong I totally get the moisture and humidity in Mexico, but I felt this was not good) we had issues with the people above us who were up all hours of the night screaming and yelling. It was reported to management who refused to move us and made us put up with it for another 3 nights before it stopped. The food isn’t that great, nothing special at the buffets. They do have variety however which was good. The resort is really big however the tropical side is very outdated. I personally wouldn’t recommend this resort for the above noted reasons.
    Round Indicators
    Guide14181622731 03/25/2019 Family

    “We really enjoyed our vacation!”

    We really enjoyed our vacation! We stayed in the Barcelo Grand Resort at Tropicana building. The service was excellent, people work very hard to make sure that you enjoy your time. The food is absolutely amazing, compared to different hotels in Rivera Maya. The beach was gorgeous and water was warm. We will definitely come back to this resort!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. Best Regards, The Management.

    Round Indicators
    MaryS2040 Minneapolis, Minnesota. 03/24/2019 Friends getaway

    “Barcelo”

    Food was average, staff was excellent! Was suppose to get a bottle of champagne at check in didn’t. Mini bar was soda and four beers. Tipped well and still had to ask for the mini bar to be refilled. Enjoyed the pools and beach!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear MaryS2040 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Best regards, The Management.

    Round Indicators
    Diegomartinb2019 03/24/2019 Family

    “Drugs sellers on the beach”

    I spent 2 weeks into this hotel. There was an music festival full of drunk people and during the day on the beach local people offered several times marihuana and cocaine. Really surprising because we supposed to be into a private area, so most probably it's already known by hotel staff. They were selling cigars but also offered drugs. Last time into this hotel with family.
    Round Indicators
    Curiosity13904373981 03/22/2019 Family

    “Terrible tap beer. Otherwise beautiful!”

    The beer was terrible and made me very sick. Ruined my vacation. Everything else was wonderful! Corona and Modelo. Are terrible. We should be able to at least drink can beer! This situation alone will cause 30 of us to not come back!!!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Curiosity13904373981 Although we sincerely regret reading that your stay at our Barceló Tropical fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • march 25 2019
    • Couples

    Maps00265039012

    “Where do I start.”


    This resort was highly recommended to us, So we decided to try it out. We also read a lot of reviews on different sites to confirm. When we arrived, we couldn’t find out where premium level check in was. We waited for an hour in regular check in to get told it’s across the lobby. We got to our jr suite ocean front and noticed it was on the first floor, facing the pool. No ocean front view. The bathroom had black mould in it. The tv cabinet which also houses the mini fridge was rotten where the fridge was sitting bc of the moisture in the room and because the fridge was sweating. Our sink took forever to drain. The humidity in the room was almost unbearable. (Don’t get me wrong I totally get the moisture and humidity in Mexico, but I felt this was not good) we had issues with the people above us who were up all hours of the night screaming and yelling. It was reported to management who refused to move us and made us put up with it for another 3 nights before it stopped. The food isn’t that great, nothing special at the buffets. They do have variety however which was good. The resort is really big however the tropical side is very outdated. I personally wouldn’t recommend this resort for the above noted reasons.


    EVALUATION

    Round Indicators

    • march 25 2019
    • Family

    Guide14181622731

    “We really enjoyed our vacation!”


    We really enjoyed our vacation! We stayed in the Barcelo Grand Resort at Tropicana building. The service was excellent, people work very hard to make sure that you enjoy your time. The food is absolutely amazing, compared to different hotels in Rivera Maya. The beach was gorgeous and water was warm. We will definitely come back to this resort!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. Best Regards, The Management.

    EVALUATION

    Round Indicators

    • march 24 2019
    • Minneapolis, Minnesota
    • Friends getaway

    MaryS2040

    “Barcelo”


    Food was average, staff was excellent! Was suppose to get a bottle of champagne at check in didn’t. Mini bar was soda and four beers. Tipped well and still had to ask for the mini bar to be refilled. Enjoyed the pools and beach!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear MaryS2040 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Best regards, The Management.

    EVALUATION

    Round Indicators

    • march 24 2019
    • Family

    Diegomartinb2019

    “Drugs sellers on the beach”


    I spent 2 weeks into this hotel. There was an music festival full of drunk people and during the day on the beach local people offered several times marihuana and cocaine. Really surprising because we supposed to be into a private area, so most probably it's already known by hotel staff. They were selling cigars but also offered drugs. Last time into this hotel with family.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    Curiosity13904373981

    “Terrible tap beer. Otherwise beautiful!”


    The beer was terrible and made me very sick. Ruined my vacation. Everything else was wonderful! Corona and Modelo. Are terrible. We should be able to at least drink can beer! This situation alone will cause 30 of us to not come back!!!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Curiosity13904373981 Although we sincerely regret reading that your stay at our Barceló Tropical fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, The Management of Barcelo.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.