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Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6710 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

4035

Very good

23% Complete

1560

Average

8% Complete

569

Poor

4% Complete

302

Very poor

3% Complete

244

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    Round Indicators
    Trek02553872006 08/21/2019 Couples

    “Our new favorite vacation spot!!!!”

    Staff was friendly!!! Room was clean and comfy bathroom had so much space!!!! Food was amazing!!! The grounds were kept clean!!!! Right on the beach it was an amazing vacation!!! We will definitely be returning our new favorite vacation spot!!!!
    Round Indicators
    melipuja 08/20/2019 Family

    “review”

    Had very good time, Marisol Alvarez was very helpful and pleasant. Always have a smile and good attitude. I would recommend to everyone to come to the Barcelo tropical and colonial.😀Very clean and beaches are good, every one is keeping clean around.Food is good and there’s something for everyone.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Melipuja, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards, Barceló Maya Tropical

    Round Indicators
    Bob M 08/20/2019

    “The good outweighs the bad”

    This was our 12th time here.first the bad .we had a junior suite for two weeks over that time our room key {we had two} didn't work a total of 7 times ,one time both keys didn't work.we would have to go back and have them reprogrammed a very long walk ,I'm 68 at least a quarter mile each way.another morning I'm,sitting on balcony in my pjs and the sliding door broke with me outside lucky my wife was there to call maintenance the came pretty quickly and had to take the door apart to get me out.last thing the food your flank steak I tried to eat 5 or 6 times impossible to chew .I tried it at beach grill and buffet just plain bad as was too tough to eat.you can't help the seaweed.now the good the grounds are always beautiful the staff at pool bar the best,maid service great and as always our friend Isabella at the tequila bar know her for many years now. I will be back next year .check in was a pleasure with premium

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Bob M In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    carlosbmurillo24 Bogota, New Jersey. 08/19/2019 Family

    “Family vacation”

    My family vacation at barcelo maya tropical was great it did top my expectation my kids love it , there were always something different to do all 7 days my family and I were guest at the barcelo maya tropical I deffenetly recommended to everyone

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, carlosbmurillo24 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Gabyyy17 08/19/2019 Couples

    “Beautiful & Fun but needs to better inform guests”

    Pros: The resort is beautiful! The decoration, the views, and the layout are spectacular. The pina coladas are amazing, Kyoto is hands down the best location for dinner with amazing sushi, and the staff was so nice and helpful. Plus, the rooms were always super clean and out fridges were always restocked. There is a free bus that takes you to the other Barcelo resorts that comes every ten minutes so you could hit up their bars, food spots, and the club. Cons: You only get to reserve 2 dinners even though we stayed 4 nights which sucked, so we had to go to the buffet which is ok. The strawberry frozen drinks are more than sugary. You need reservations and lessons to windsurf and sail (which is free and included) but no one told us so by the time we wanted to go do them we couldn't which was beyond upsetting. Sadly, the swim up bar opens pretty late (12 noon) and closes kinda early (7pm). The resort is also an hour drive from the airport. Also, kids should not be in the swim up bar pool but they are which can kill the vibe.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Gabyyy17 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical

    EVALUATION

    Round Indicators

    • august 21 2019
    • Couples

    Trek02553872006

    “Our new favorite vacation spot!!!!”


    Staff was friendly!!! Room was clean and comfy bathroom had so much space!!!! Food was amazing!!! The grounds were kept clean!!!! Right on the beach it was an amazing vacation!!! We will definitely be returning our new favorite vacation spot!!!!


    EVALUATION

    Round Indicators

    • august 20 2019
    • Family

    melipuja

    “review”


    Had very good time, Marisol Alvarez was very helpful and pleasant. Always have a smile and good attitude. I would recommend to everyone to come to the Barcelo tropical and colonial.😀Very clean and beaches are good, every one is keeping clean around.Food is good and there’s something for everyone.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Melipuja, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards, Barceló Maya Tropical

    EVALUATION

    Round Indicators

    • august 20 2019

    Bob M

    “The good outweighs the bad”


    This was our 12th time here.first the bad .we had a junior suite for two weeks over that time our room key {we had two} didn't work a total of 7 times ,one time both keys didn't work.we would have to go back and have them reprogrammed a very long walk ,I'm 68 at least a quarter mile each way.another morning I'm,sitting on balcony in my pjs and the sliding door broke with me outside lucky my wife was there to call maintenance the came pretty quickly and had to take the door apart to get me out.last thing the food your flank steak I tried to eat 5 or 6 times impossible to chew .I tried it at beach grill and buffet just plain bad as was too tough to eat.you can't help the seaweed.now the good the grounds are always beautiful the staff at pool bar the best,maid service great and as always our friend Isabella at the tequila bar know her for many years now. I will be back next year .check in was a pleasure with premium


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Bob M In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • august 19 2019
    • Bogota, New Jersey
    • Family

    carlosbmurillo24

    “Family vacation”


    My family vacation at barcelo maya tropical was great it did top my expectation my kids love it , there were always something different to do all 7 days my family and I were guest at the barcelo maya tropical I deffenetly recommended to everyone


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, carlosbmurillo24 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • august 19 2019
    • Couples

    Gabyyy17

    “Beautiful & Fun but needs to better inform guests”


    Pros: The resort is beautiful! The decoration, the views, and the layout are spectacular. The pina coladas are amazing, Kyoto is hands down the best location for dinner with amazing sushi, and the staff was so nice and helpful. Plus, the rooms were always super clean and out fridges were always restocked. There is a free bus that takes you to the other Barcelo resorts that comes every ten minutes so you could hit up their bars, food spots, and the club. Cons: You only get to reserve 2 dinners even though we stayed 4 nights which sucked, so we had to go to the buffet which is ok. The strawberry frozen drinks are more than sugary. You need reservations and lessons to windsurf and sail (which is free and included) but no one told us so by the time we wanted to go do them we couldn't which was beyond upsetting. Sadly, the swim up bar opens pretty late (12 noon) and closes kinda early (7pm). The resort is also an hour drive from the airport. Also, kids should not be in the swim up bar pool but they are which can kill the vibe.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Gabyyy17 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical

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