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Barceló Montecastillo Golf Hotel Views
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Map and location

AV De Montecastillo, Ctra. Jerez - Arcos, Km. 6   11406 Jerez de la Frontera, Cádiz , Andalucía   España  


Places of Interest

15.2 km Jerez Airport

26 km Puerto de Santa María

12 km Jerez Railway Station

44.3 km Port of the Bay of Cadiz

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Montecastillo Golf

4.5/5 Round Indicators
| 2440 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

63% Complete

1554

Very good

25% Complete

625

Average

6% Complete

161

Poor

2% Complete

68

Very poor

1% Complete

32

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    Round Indicators
    Screene44 Surrey. 11/10/2019 Family

    “What a wonderful few days”

    I had the pleasure of staying in this hotel for 5 days at a golf tournament. The hotel is 5* with helpful staff everywhere you go. The rooms are lovely and clean and the bar and restaurant also amazing. The food in the restaurant and bar is lovely with excellent staff especially Rafael Benitez and Alfonso Paez. Rafael and Alfonso are by far the two best bar men I have had the pleasure of meeting. They are professional courteous and excellent barmen. I work in a hotel myself and would love to take them back to London, I hope the management knows what quality staff they are. Can’t wait to come and visit again in the future
    Round Indicators
    Jan H Christchurch, United Kingdom. 11/08/2019 Couples

    “Three day golf trip”

    Lovely hotel with very friendly staff. Everyone was willing to go over and above. The rooms are spotless The beds are so comfy I didn’t want to get up.our over all stay was exceptional.i would highly recommend This Hotel, for couples breaks, and especially for golfers of all levels.
    Round Indicators
    inigo2005 11/06/2019 Business

    “Not a 5* experience ”

    Not so pleasant attitude during check in by the only one receptionist. I say only one because it looked ok to keep people 10 mins waiting without calling someone else, big lack of awareness. Phone in the room did not work. Attention to detail makes 5* special, this did not do it for me. I travel more than 200 days a year so I have some experience in hotel service.

    César G, Director General at Barcelo Montecastillo Golf, responded to this review
     Dear guest; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. César Gómez General Manager

    Round Indicators
    derekalman68 Gibraltar. 11/04/2019 Friends getaway

    “Golf weekend”

    Great Hotel, very clean and comfortable with good food and service. Golf Course not in optimum conditions with poor fairways and long distance between some greens and tees. Overall a pleasant stay at the Hotel, but would not play this Golf Course again, given there are great courses nearby.

    César G, Director General at Barcelo Montecastillo Golf, responded to this review
     Dear Guest; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Montecastillo Golf hotel and are delighted to read that we were able to match your holiday expectations. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. On the other hand, we regret that your experience with our golf course has not been so positive and no friend we transfer your comments to our greenkeeper to take the right measures, which you can read in most of the comments we have a very good rating on this sense. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Mercedes Rey Assistant General Manager

    Round Indicators
    davidM2418OG 11/04/2019 Friends getaway

    “Golf break at Montecastillo”

    Excellent hotel and challenging golf course. Tees could have been moved forward in very windy conditions. Motorcycle event at the adjoining race circuit lead to two very noisy rounds of golf. The Marshals should be instructed to ensure the maximum time for a complete round should be an absolute maximum of five hours. We found ourselves on both days being held up by either very high or non handicap golfers.

    César G, Director General at Barcelo Montecastillo Golf, responded to this review
     Dear David; We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We take note of your recommendations for the full enjoyment of the game on our golf course and do not hesitate we will transmit them to Golf department to analyze your comments and if they consider it appropriate, take the necessary measures. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Best regards, Mercedes Rey Assistant General Manager

    EVALUATION

    Round Indicators

    • november 10 2019
    • Surrey
    • Family

    Screene44

    “What a wonderful few days”


    I had the pleasure of staying in this hotel for 5 days at a golf tournament. The hotel is 5* with helpful staff everywhere you go. The rooms are lovely and clean and the bar and restaurant also amazing. The food in the restaurant and bar is lovely with excellent staff especially Rafael Benitez and Alfonso Paez. Rafael and Alfonso are by far the two best bar men I have had the pleasure of meeting. They are professional courteous and excellent barmen. I work in a hotel myself and would love to take them back to London, I hope the management knows what quality staff they are. Can’t wait to come and visit again in the future


    EVALUATION

    Round Indicators

    • november 8 2019
    • Christchurch, United Kingdom
    • Couples

    Jan H

    “Three day golf trip”


    Lovely hotel with very friendly staff. Everyone was willing to go over and above. The rooms are spotless The beds are so comfy I didn’t want to get up.our over all stay was exceptional.i would highly recommend This Hotel, for couples breaks, and especially for golfers of all levels.


    EVALUATION

    Round Indicators

    • november 6 2019
    • Business

    inigo2005

    “Not a 5* experience ”


    Not so pleasant attitude during check in by the only one receptionist. I say only one because it looked ok to keep people 10 mins waiting without calling someone else, big lack of awareness. Phone in the room did not work. Attention to detail makes 5* special, this did not do it for me. I travel more than 200 days a year so I have some experience in hotel service.


    César G, Director General at Barcelo Montecastillo Golf, responded to this review
    Dear guest; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. César Gómez General Manager

    EVALUATION

    Round Indicators

    • november 4 2019
    • Gibraltar
    • Friends getaway

    derekalman68

    “Golf weekend”


    Great Hotel, very clean and comfortable with good food and service. Golf Course not in optimum conditions with poor fairways and long distance between some greens and tees. Overall a pleasant stay at the Hotel, but would not play this Golf Course again, given there are great courses nearby.


    César G, Director General at Barcelo Montecastillo Golf, responded to this review
    Dear Guest; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Montecastillo Golf hotel and are delighted to read that we were able to match your holiday expectations. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. On the other hand, we regret that your experience with our golf course has not been so positive and no friend we transfer your comments to our greenkeeper to take the right measures, which you can read in most of the comments we have a very good rating on this sense. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Mercedes Rey Assistant General Manager

    EVALUATION

    Round Indicators

    • november 4 2019
    • Friends getaway

    davidM2418OG

    “Golf break at Montecastillo”


    Excellent hotel and challenging golf course. Tees could have been moved forward in very windy conditions. Motorcycle event at the adjoining race circuit lead to two very noisy rounds of golf. The Marshals should be instructed to ensure the maximum time for a complete round should be an absolute maximum of five hours. We found ourselves on both days being held up by either very high or non handicap golfers.


    César G, Director General at Barcelo Montecastillo Golf, responded to this review
    Dear David; We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We take note of your recommendations for the full enjoyment of the game on our golf course and do not hesitate we will transmit them to Golf department to analyze your comments and if they consider it appropriate, take the necessary measures. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Best regards, Mercedes Rey Assistant General Manager

    Barceló Montecastillo Golf Hotel Views
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