Barceló Málaga Hotel Restaurant
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Barceló Málaga

Estación Vialia Maria Zambrano Héroe de Sostoa, 2   29002 Málaga , Andalucía   España  


Places of Interest

10.3 km Malaga/Costa del Sol Airport

10 km Golf course

500 m San Andrés beach/Huelin beach

2 km Picasso Museum & Cathedral

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Málaga

4.5/5 Round Indicators
| 3464 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

54% Complete

1895

Very good

36% Complete

1251

Average

6% Complete

227

Poor

1% Complete

60

Very poor

0% Complete

31

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    Round Indicators
    KellieDoran Emsworth, United Kingdom. 05/17/2018 Friends getaway

    “Hotel Barcelo”

    Friendly and efficient staff. Location of hotel was ideal I required access to the British Consulate, Bus Station and Malaga Airport. All amenities was within walking distance. Would definitely recommend this hotel.

    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
     Dear Guest, Many thanks for sharing your review on Tripadvisor. It is really nice reading you spent a good time at Barceló Málaga and you found the location to be ideal. We hope we have the opportunity of serving you again soon. Sincerely, Trinidad Pozo Guest Experience Manager

    Round Indicators
    Alex T 05/13/2018 Friends getaway

    “Average hotel, pricey for what it offers”

    Pro - big room - location if you want to make daytrips - good breakfast if you arrive at 7 AM Cons: - expensive - needs better maintanance and some replacements/repairs - black mold in shower area - cleaning could better - at 8 AM breakfast was a bit chaotic, many products were missing and took about 30 minutes to te refreshed (bread was missing, only toast available) - low height of corridors and some parts of room

    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
     Dear Alex T, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Málaga. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Attending to the breakfast comments, we regret the exceptional waiting time and we will make sure to share this constructive critics in order to improve our customers expectations and estandars. On the other hand, we are glad you like the size of the room we hosted you as well as the location and the breakfast in general. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Trinidad Pozo Guest Experience Manager

    Round Indicators
    Andrea M 05/09/2018 Friends getaway

    “Modern”

    We stayed at the hotel our last night in Spain.The staff were excellent. We arrived very early for check in and there was no problem. They checked us in immediately. Room was very clean and the beds were so comfortable.Close to airport and a shopping mall next door.

    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
     Dear Andrea, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Trinidad Pozo Guest Experience Manager

    Round Indicators
    macbard2018 05/09/2018 Couples

    “May bank holiday in Malaga.staff.”

    The hotel is located next to Malaga railway station and on several main bus routes to various tourist sites including the airport (€3). The staff are professional, skilled, polite and helpful. Our deluxe room was well equipped with a comfortable bed but overlooked the station roof. We did not use the fitness room and the rooftop swimming pool was notnopen

    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
     Dear Macbard2018, Thank you for sharing your opinion with us on TripAdvisor. We are glad we could met your expectations with regards to the hotel location and room equipment. Also, we appreciate your nice words towards our staff who work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Trinidad Pozo Guest Experience Manager

    Round Indicators
    Bert J Wolverhampton, United Kingdom. 05/08/2018 Friends getaway

    “Annual old works mates and wives weekend.”

    First class hotel.Good breakfast.first class staff.Group of seven couples on a great long weekend.Had many laughs as we all tried the slide from first floor to the bar.Rooms and beds very comfortable.Would definitely stay there again.What a beautiful city.

    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
     Dear Bert J, We would like to express our gratitude concerning your review on TripAdvisor. At Barceló, we understand the staff is a key to fullfill customer expectations and priorities and we are very proud to receive comments like yours. We are glad you enjoyed a great weekend and found the rooms and beds to be comfortable. Again, thank you for your lovely review and we look forward to receive you soon. Sincerely, Trinidad Pozo Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 17 2018
    • Emsworth, United Kingdom
    • Friends getaway

    KellieDoran

    “Hotel Barcelo”


    Friendly and efficient staff. Location of hotel was ideal I required access to the British Consulate, Bus Station and Malaga Airport. All amenities was within walking distance. Would definitely recommend this hotel.


    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
    Dear Guest, Many thanks for sharing your review on Tripadvisor. It is really nice reading you spent a good time at Barceló Málaga and you found the location to be ideal. We hope we have the opportunity of serving you again soon. Sincerely, Trinidad Pozo Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 13 2018
    • Friends getaway

    Alex T

    “Average hotel, pricey for what it offers”


    Pro - big room - location if you want to make daytrips - good breakfast if you arrive at 7 AM Cons: - expensive - needs better maintanance and some replacements/repairs - black mold in shower area - cleaning could better - at 8 AM breakfast was a bit chaotic, many products were missing and took about 30 minutes to te refreshed (bread was missing, only toast available) - low height of corridors and some parts of room


    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
    Dear Alex T, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Málaga. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Attending to the breakfast comments, we regret the exceptional waiting time and we will make sure to share this constructive critics in order to improve our customers expectations and estandars. On the other hand, we are glad you like the size of the room we hosted you as well as the location and the breakfast in general. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Trinidad Pozo Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 9 2018
    • Friends getaway

    Andrea M

    “Modern”


    We stayed at the hotel our last night in Spain.The staff were excellent. We arrived very early for check in and there was no problem. They checked us in immediately. Room was very clean and the beds were so comfortable.Close to airport and a shopping mall next door.


    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
    Dear Andrea, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Trinidad Pozo Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 9 2018
    • Couples

    macbard2018

    “May bank holiday in Malaga.staff.”


    The hotel is located next to Malaga railway station and on several main bus routes to various tourist sites including the airport (€3). The staff are professional, skilled, polite and helpful. Our deluxe room was well equipped with a comfortable bed but overlooked the station roof. We did not use the fitness room and the rooftop swimming pool was notnopen


    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
    Dear Macbard2018, Thank you for sharing your opinion with us on TripAdvisor. We are glad we could met your expectations with regards to the hotel location and room equipment. Also, we appreciate your nice words towards our staff who work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Trinidad Pozo Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 8 2018
    • Wolverhampton, United Kingdom
    • Friends getaway

    Bert J

    “Annual old works mates and wives weekend.”


    First class hotel.Good breakfast.first class staff.Group of seven couples on a great long weekend.Had many laughs as we all tried the slide from first floor to the bar.Rooms and beds very comfortable.Would definitely stay there again.What a beautiful city.


    BMalaga, Guest Experience Manager at Barcelo Malaga, responded to this review
    Dear Bert J, We would like to express our gratitude concerning your review on TripAdvisor. At Barceló, we understand the staff is a key to fullfill customer expectations and priorities and we are very proud to receive comments like yours. We are glad you enjoyed a great weekend and found the rooms and beds to be comfortable. Again, thank you for your lovely review and we look forward to receive you soon. Sincerely, Trinidad Pozo Guest Experience Manager

    Barceló Málaga Hotel Surroundings