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Barceló Hotel Interiors  Bilbao Nervión
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Map and location

Paseo Campo Volantín, 11   48007 Bilbao , País Vasco   España  


Places of Interest

9 km Bilbao

200 m RENFE Abando, Metro Station

15 km Puerto

200 m Guggenheim Museum

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bilbao Nervión

4.5/5 Round Indicators
| 3917 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

1825

Very good

39% Complete

1546

Average

9% Complete

371

Poor

2% Complete

106

Very poor

1% Complete

69

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    Round Indicators
    JillEG123 Los Angeles, California. 11/07/2019 Solo travel

    “A great hotel experience”

    This is a wonderful hotel. The front desk was accommodating and friendly. When i was not happy with my initial room (2 twins pushed together), they quickly found an available room with a king-sized bed. They were helpful in arranging bus tickets at no extra cost. The room was immaculately clean and the shower was fantastic with excellent pressure. The room was quiet and had everything i needed including a very effective AC control. I did not eat in the dining area. I was goong to San Sebastian for 2 days and then back to Bilbao. I was able to store my bigger suitcase at the hotel for no extra charge, a HUGE con enience. The location is super convenient, less than 10 minutes to the Guggenheim, about 10 minutes to the old part of the city more modern part. Its right on the river and there are a number of restaurants nearby for breakfast pastries and coffee. I would highly recommend this hotel!!

    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
     Dear guest, Thank you very much for this lovely review. We are thrilled to know you enjoyed our stay with us and that we could help you changing rooms and buying bus tickets. We are always happy to help. Thanks a lot for pointing out the cleanliness of the room and that you liked the shower pressure. We are very happy to know that you enjoyed our location near the Guggenheim and the old part. Thanks a lot for your kind review and hopefully we'll see you again any time soon. Kind regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    g s c 10/29/2019 Couples

    “Bilbao Nervion”

    Second stay in a Bracelo property. Impressed with location; convenient to attractions, restaurants, market. Accommodations better than average. Breakfast was delicious. Staff was very helpful guiding us through time change to assure we made an early flight.

    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
     Dear guest, We are very happy to read that this was your second time in a Barceló Hotel and that you had a nice stay also this time. Thanks a lot for pointing out our centric location, we are very pleased to read that you were able to visit the main attractions of our city. We are also very glad to know that the breakfast was delicious. We put a lot of effort in offering a wide range of high quality products. Finally, thank you very much for your nice comment of our staff, we will let them know. We really hope to see you again soon. Kind regards, Management Team, Barceló Bilbao Nervión

    Round Indicators
    JacYDo1 Conwy County, United Kingdom. 10/27/2019 Family

    “Good Location but average hotel.”

    Stayed for four nights in two superior rooms. The main positive by far is the location which is fairly central for most of the things we wanted to see and where we wanted to eat. The beds were firm but comfortable and large single beds pushed together to form a double. The hotel comes across as a busy city centre hotel with a quick turnaround of guests and comes across as rather soulless and cold. The reception staff on checking in were not particularly welcoming or friendly although when we needed some assistance later on they were helpful. The rooms are very basic and rather sparse with no carpets and no slippers or bathrobes. They do however provide coffee and also basic toiletries in the bathroom. The rooms also appear to have no temperature control either to warm up or cool down. I took a sleeping mask with me and I’m glad that I did as at night there was a lot of light that came from the hallway and electronics within the room. I’m hesitant to recommend as anything more than basic and ok.

    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
     Dear guest, First of all thank you for choosing us in your last stay in Bilbao and for writing this review as it really help us to improve our service. We are really glad to read that you liked our centric location so you were able to visit the main points of interest of Bilbao. Also we are happy to know that you had a nice rest and found our beds comfortable. On the other hand, we are sorry that you found our hotel cold. We are a very big hotel and a lot of our clients are here for business during the week, although during the weekend most of our visitors are on holidays. We try to give a warm welcome to our guests in order to make them feel more at home, but we are disappointed to read that this time our staff at the reception weren't very friendly. We will have a meeting with them in order to address the matter as for us one of the most important things in our hotel is how we welcome our guests. We will also take into account your opinions regarding the room. As for the temperature, each room has a temperature control. Regarding the light, we will find a way to improve it. Thanks again for your time and your opinions. We will do our best to improve. We really hope to see you again. Best regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    ljshorey Harrisburg, United States. 10/21/2019 Couples

    “Room with a view”

    We stayed two nights at the Barcelo Bilbao Nervion after a week of biking in the Basques country. The room was fine. It was clean. The bed was very comfortable. The view of the river was terrific. Only negative was the shower door. Luckily my husband was with me because I could not open the shower door. It opens in and the handle did not permit a good grip and I was too short to reach the top of the door. If it had opened out there would be no problem, but if you are not taller than 5'3" you may want to take the chance of water on the floor and use the small towel to keep the door from closing completely.
    Round Indicators
    Youngmargaret England, United Kingdom. 10/19/2019

    “Well positioned but with some issues”

    This modern, clean hotel is in an excellent location for a visit to Bilbao. Most staff are friendly and helpful although we were checked in by a rather brusque and unsmiling lady - we felt processed rather than welcomed. The check in itself took an unusually long time and we felt sorry for the people at the back of a large group of people who arrived after us. The bathroom arrangement is unusual - at first sight it looks inventive and modern but it is a definite case of form over function. It seems strange that the rooms are organised so they can be easily transformed into a twin (our "king size bed" was two beds made up with single duvets and pushed together.) This seems at odds with such public washing facilities, especially as you step straight out of the shower cubicle into the bedroom. If you are travelling with a friend or colleague, rather than as a couple, this could prove very awkward. The range of amenities provided was also a bit odd. It seemed strange that things you would expect to ask for at reception such as a dental kit or shaving kit are provided but something as basic as a shower cap wasn't, especially as there was a large rain shower in a small shower cubicle. The shower itself was hot and powerful, however and the towels good quality and plentiful. The lobby area is very big and open plan and can get very noisy when busy. There is a reasonable amount of seating but we found most of it quite uncomfortable, apart from the sofas. Drinks from the bar are reasonably priced and don't have the huge mark up of some establishments. We didn't eat breakfast here. In line with most business hotels it is expensive and therefore only value for money if you eat wish to eat a large breakfast. There are a number of decent cafes nearby. The Barcelo Bilbao Nervion is quite competitively priced and if the things we found to be negative wouldn't trouble you, then it's a good base from which to explore the city.

    EVALUATION

    Round Indicators

    • november 7 2019
    • Los Angeles, California
    • Solo travel

    JillEG123

    “A great hotel experience”


    This is a wonderful hotel. The front desk was accommodating and friendly. When i was not happy with my initial room (2 twins pushed together), they quickly found an available room with a king-sized bed. They were helpful in arranging bus tickets at no extra cost. The room was immaculately clean and the shower was fantastic with excellent pressure. The room was quiet and had everything i needed including a very effective AC control. I did not eat in the dining area. I was goong to San Sebastian for 2 days and then back to Bilbao. I was able to store my bigger suitcase at the hotel for no extra charge, a HUGE con enience. The location is super convenient, less than 10 minutes to the Guggenheim, about 10 minutes to the old part of the city more modern part. Its right on the river and there are a number of restaurants nearby for breakfast pastries and coffee. I would highly recommend this hotel!!


    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
    Dear guest, Thank you very much for this lovely review. We are thrilled to know you enjoyed our stay with us and that we could help you changing rooms and buying bus tickets. We are always happy to help. Thanks a lot for pointing out the cleanliness of the room and that you liked the shower pressure. We are very happy to know that you enjoyed our location near the Guggenheim and the old part. Thanks a lot for your kind review and hopefully we'll see you again any time soon. Kind regards, Management Team Barceló Bilbao Nervión

    EVALUATION

    Round Indicators

    • october 29 2019
    • Couples

    g s c

    “Bilbao Nervion”


    Second stay in a Bracelo property. Impressed with location; convenient to attractions, restaurants, market. Accommodations better than average. Breakfast was delicious. Staff was very helpful guiding us through time change to assure we made an early flight.


    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
    Dear guest, We are very happy to read that this was your second time in a Barceló Hotel and that you had a nice stay also this time. Thanks a lot for pointing out our centric location, we are very pleased to read that you were able to visit the main attractions of our city. We are also very glad to know that the breakfast was delicious. We put a lot of effort in offering a wide range of high quality products. Finally, thank you very much for your nice comment of our staff, we will let them know. We really hope to see you again soon. Kind regards, Management Team, Barceló Bilbao Nervión

    EVALUATION

    Round Indicators

    • october 27 2019
    • Conwy County, United Kingdom
    • Family

    JacYDo1

    “Good Location but average hotel.”


    Stayed for four nights in two superior rooms. The main positive by far is the location which is fairly central for most of the things we wanted to see and where we wanted to eat. The beds were firm but comfortable and large single beds pushed together to form a double. The hotel comes across as a busy city centre hotel with a quick turnaround of guests and comes across as rather soulless and cold. The reception staff on checking in were not particularly welcoming or friendly although when we needed some assistance later on they were helpful. The rooms are very basic and rather sparse with no carpets and no slippers or bathrobes. They do however provide coffee and also basic toiletries in the bathroom. The rooms also appear to have no temperature control either to warm up or cool down. I took a sleeping mask with me and I’m glad that I did as at night there was a lot of light that came from the hallway and electronics within the room. I’m hesitant to recommend as anything more than basic and ok.


    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
    Dear guest, First of all thank you for choosing us in your last stay in Bilbao and for writing this review as it really help us to improve our service. We are really glad to read that you liked our centric location so you were able to visit the main points of interest of Bilbao. Also we are happy to know that you had a nice rest and found our beds comfortable. On the other hand, we are sorry that you found our hotel cold. We are a very big hotel and a lot of our clients are here for business during the week, although during the weekend most of our visitors are on holidays. We try to give a warm welcome to our guests in order to make them feel more at home, but we are disappointed to read that this time our staff at the reception weren't very friendly. We will have a meeting with them in order to address the matter as for us one of the most important things in our hotel is how we welcome our guests. We will also take into account your opinions regarding the room. As for the temperature, each room has a temperature control. Regarding the light, we will find a way to improve it. Thanks again for your time and your opinions. We will do our best to improve. We really hope to see you again. Best regards, Management Team Barceló Bilbao Nervión

    EVALUATION

    Round Indicators

    • october 21 2019
    • Harrisburg, United States
    • Couples

    ljshorey

    “Room with a view”


    We stayed two nights at the Barcelo Bilbao Nervion after a week of biking in the Basques country. The room was fine. It was clean. The bed was very comfortable. The view of the river was terrific. Only negative was the shower door. Luckily my husband was with me because I could not open the shower door. It opens in and the handle did not permit a good grip and I was too short to reach the top of the door. If it had opened out there would be no problem, but if you are not taller than 5'3" you may want to take the chance of water on the floor and use the small towel to keep the door from closing completely.


    EVALUATION

    Round Indicators

    • october 19 2019
    • England, United Kingdom

    Youngmargaret

    “Well positioned but with some issues”


    This modern, clean hotel is in an excellent location for a visit to Bilbao. Most staff are friendly and helpful although we were checked in by a rather brusque and unsmiling lady - we felt processed rather than welcomed. The check in itself took an unusually long time and we felt sorry for the people at the back of a large group of people who arrived after us. The bathroom arrangement is unusual - at first sight it looks inventive and modern but it is a definite case of form over function. It seems strange that the rooms are organised so they can be easily transformed into a twin (our "king size bed" was two beds made up with single duvets and pushed together.) This seems at odds with such public washing facilities, especially as you step straight out of the shower cubicle into the bedroom. If you are travelling with a friend or colleague, rather than as a couple, this could prove very awkward. The range of amenities provided was also a bit odd. It seemed strange that things you would expect to ask for at reception such as a dental kit or shaving kit are provided but something as basic as a shower cap wasn't, especially as there was a large rain shower in a small shower cubicle. The shower itself was hot and powerful, however and the towels good quality and plentiful. The lobby area is very big and open plan and can get very noisy when busy. There is a reasonable amount of seating but we found most of it quite uncomfortable, apart from the sofas. Drinks from the bar are reasonably priced and don't have the huge mark up of some establishments. We didn't eat breakfast here. In line with most business hotels it is expensive and therefore only value for money if you eat wish to eat a large breakfast. There are a number of decent cafes nearby. The Barcelo Bilbao Nervion is quite competitively priced and if the things we found to be negative wouldn't trouble you, then it's a good base from which to explore the city.


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