If you wish, you can change language

Barceló Hotel Room Service  Emperatriz
;
map

Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 940 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

78% Complete

741

Very good

17% Complete

160

Average

2% Complete

24

Poor

0% Complete

8

Very poor

0% Complete

7

Filter by

Sort by

    Round Indicators
    drptery Oakton, Virginia. 04/10/2019 Family

    “Wonderful stay in Madrid”

    Overall wonderful stay. The hotel was clean and well appointed. Would stay there again on my next trip to Madrid. The reception staff was specially helpful as was the concierge service. The location just off the Paseo de La Castellana was very convenient.
    Round Indicators
    Trek13879703909 04/09/2019 Family

    “Good hotel”

    I stay with my family during business trip. This hotel quiet close with my company office. I very love pocket Wi-Fi that accommodation by the hotel. It very useful and easy to connect event outside the hotel.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. Thank you also for mentioning how pleased you were with our complimentary WIFI Away service, as we appreciate how important this aspect is for many of our guests during your stay for communication benefits when you are outside of the hotel. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us if we can assist in making your return even more memorable. Kind regards, Team Barceló Emperatriz

    Round Indicators
    bob19642017 Sheffield, United Kingdom. 04/06/2019 Family

    “Great hotel”

    Stayed here while visiting family in Madrid , from the minute we walked in we were impressed by the level of customer service. Concierge greeted us and took our cases and showed us to a friendly reception where we we greeted and asked if we needed a drink (chargeable) so I obliged by having a cold beer. Once booked in the concierge took us to our room on the 5th floor. Room was very clean as was all of the hotel, plenty of toiletries provided, soaps ,shampoo, toothbrush and paste . House keeping is excellent. My wife needed to press some clothes so I called reception to ask for an iron and one along with ironing board was with us in about 5 minutes. All staff were very polite and professional. I would definitely stay here again and would recommend.

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Bob, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz Hotel. We are thrilled that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Team Barceló Emperatriz

    Round Indicators
    TrailBlazer780224 03/31/2019 Family

    “Great hotel for families in wonderful location”

    It is hard to find a hotel in Madrid that can accommodate a family of 4 or more comfortably. I found this hotel to be a great option. We were able to get a connecting family room that had more than enough space for everyone. The location is close to everything and the metro is a short walk away. The breakfast option was also very nice. The staff was friendly and helpful.

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz Hotel. We are thrilled that you have enjoyed your stay and certainly we agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We know that sometimes, travel with kids could be complicated cause of the room facilities, that is why we thought in this option. We are glad you enjoyed it. At Barceló we know that breakfast is an important aspect of our guests' overall experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for your great feedback. We hope to welcome you back again for another stay in the Barceló Emperatriz hotel very soon. Kind regards, Team Barceló Emperatriz

    Round Indicators
    TonyB1979 Greater London, United Kingdom. 03/29/2019 Business

    “Nice hotel in the heart of Madrid”

    Stayed here for 4 days on a business trip. Lovely hotel in the heart of Madrid. Very close to the metro and 10-15 minutes away from the Santiago Bernabeu stadium. A taxi to the city center costs me around 8 euros. The rooms were nice and the bed was super comfortable. Had opted for inclusive breakfast which was nice as well. The staff was very friendly and helped me with all my queries. Would surely recommend this hotel

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Tony, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and we are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Moreover, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. One more time, thank you for your great feedback. We hope to welcome you back again for another stay here in our hotel very soon. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • april 10 2019
    • Oakton, Virginia
    • Family

    drptery

    “Wonderful stay in Madrid”


    Overall wonderful stay. The hotel was clean and well appointed. Would stay there again on my next trip to Madrid. The reception staff was specially helpful as was the concierge service. The location just off the Paseo de La Castellana was very convenient.


    EVALUATION

    Round Indicators

    • april 9 2019
    • Family

    Trek13879703909

    “Good hotel”


    I stay with my family during business trip. This hotel quiet close with my company office. I very love pocket Wi-Fi that accommodation by the hotel. It very useful and easy to connect event outside the hotel.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. Thank you also for mentioning how pleased you were with our complimentary WIFI Away service, as we appreciate how important this aspect is for many of our guests during your stay for communication benefits when you are outside of the hotel. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us if we can assist in making your return even more memorable. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • april 6 2019
    • Sheffield, United Kingdom
    • Family

    bob19642017

    “Great hotel”


    Stayed here while visiting family in Madrid , from the minute we walked in we were impressed by the level of customer service. Concierge greeted us and took our cases and showed us to a friendly reception where we we greeted and asked if we needed a drink (chargeable) so I obliged by having a cold beer. Once booked in the concierge took us to our room on the 5th floor. Room was very clean as was all of the hotel, plenty of toiletries provided, soaps ,shampoo, toothbrush and paste . House keeping is excellent. My wife needed to press some clothes so I called reception to ask for an iron and one along with ironing board was with us in about 5 minutes. All staff were very polite and professional. I would definitely stay here again and would recommend.


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Bob, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz Hotel. We are thrilled that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • march 31 2019
    • Family

    TrailBlazer780224

    “Great hotel for families in wonderful location”


    It is hard to find a hotel in Madrid that can accommodate a family of 4 or more comfortably. I found this hotel to be a great option. We were able to get a connecting family room that had more than enough space for everyone. The location is close to everything and the metro is a short walk away. The breakfast option was also very nice. The staff was friendly and helpful.


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz Hotel. We are thrilled that you have enjoyed your stay and certainly we agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We know that sometimes, travel with kids could be complicated cause of the room facilities, that is why we thought in this option. We are glad you enjoyed it. At Barceló we know that breakfast is an important aspect of our guests' overall experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for your great feedback. We hope to welcome you back again for another stay in the Barceló Emperatriz hotel very soon. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • march 29 2019
    • Greater London, United Kingdom
    • Business

    TonyB1979

    “Nice hotel in the heart of Madrid”


    Stayed here for 4 days on a business trip. Lovely hotel in the heart of Madrid. Very close to the metro and 10-15 minutes away from the Santiago Bernabeu stadium. A taxi to the city center costs me around 8 euros. The rooms were nice and the bed was super comfortable. Had opted for inclusive breakfast which was nice as well. The staff was very friendly and helped me with all my queries. Would surely recommend this hotel


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Tony, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and we are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Moreover, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. One more time, thank you for your great feedback. We hope to welcome you back again for another stay here in our hotel very soon. Kind regards, Team Barceló Emperatriz

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z