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Barceló Hotel Room Service  Emperatriz
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Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 1048 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

79% Complete

836

Very good

16% Complete

172

Average

2% Complete

24

Poor

0% Complete

9

Very poor

0% Complete

7

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    Round Indicators
    Luc L Montreal, Canada. 09/15/2019 Business

    “Simply discreet and great”

    This was my second stay at the Emperatriz over the last three years. It is a very professional and welcoming welcoming group throughout. No need for show by this group, just efficiency and making sure the customer is fully satisfied. Well located for many business meetings and out of the hustle and bustle of tourist hoards, it is a boutique stylr hotel by its physical size but a big hotel by the number and qualiy of its staff on location.

    ruizMaCo, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Luc, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your stay in Madrid an we very much look forward to having the opportunity to serve you again in the future. Kind regards, Barceló Emperatriz Team

    Round Indicators
    rickuscoleman Sydney, Australia. 09/13/2019 Couples

    “Very enjoyable stay”

    Very enjoyable stay at this hotel in Madrid. Conveniently located up the road from the luxury stores and with a quick electric scooter you are in the heart of La Cheuca. We requested a quiet room and were assigned a beautiful room located in the quiet area of the hotel. Although the fitness centre is a little small we still managed to do an express workout before enjoying the pool located on the roof.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are also happy to read you found our hotel to be at a convenient location during your visit to Madrid. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact usdirectly if we can assist in making your return even more memorable. Best regards, Barceló Emperatriz

    Round Indicators
    Ammar A Riyadh, Saudi Arabia. 09/01/2019 Family

    “luxury hotel with great service!”

    The staff and cleanness of the hotel were superb I highly recommend anyone at this hotel, it needs some walking to major attractions though, There are many taxis that swing by infront of the hotel, so no issues there

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Ammar, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your holiday expectations. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Barceló Emperatriz Team

    Round Indicators
    noodlehouser Austin, Texas. 08/31/2019 Couples

    “Great location - upscale rooms and breakfast”

    So many options in Madrid but glad we selected this. Easy to get to the places we needed to go - walking or metro. Staff overall very helpful and friendly. Only two concerns - "fitness center" is a joke and bartender/bar is substandard. Breakfast amazingly good. Thanks.

    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are sorry to hear that our sports facilities did not satisfyed your needs. Barceló believes that sports are an essential part of the services our hotels provide. For this reason, there is a conventional gym, open 24 hours and equipped with towels, fruit and modern equipment for our most athletic guests. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Best regards, Barceló Emperatriz

    Round Indicators
    lddouglas24 Belfast, United Kingdom. 08/26/2019 Couples

    “Fab stay!”

    Really loved our time at this hotel. We were offered an upgrade and a deal on breakfasts on arrival which was lovely after a long journey. Easy walk from the metro and lots of nice restaurants and shops nearby. The Only area and the hotel were quiet and relaxing. We really loved chilling out on the rooftop. The only tiny thing to be aware of is the toilet set up in the room. Although there are a few doors between the toilet and the bed, the open nature of the room is perhaps not for everyone!

    EVALUATION

    Round Indicators

    • september 15 2019
    • Montreal, Canada
    • Business

    Luc L

    “Simply discreet and great”


    This was my second stay at the Emperatriz over the last three years. It is a very professional and welcoming welcoming group throughout. No need for show by this group, just efficiency and making sure the customer is fully satisfied. Well located for many business meetings and out of the hustle and bustle of tourist hoards, it is a boutique stylr hotel by its physical size but a big hotel by the number and qualiy of its staff on location.


    ruizMaCo, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Luc, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your stay in Madrid an we very much look forward to having the opportunity to serve you again in the future. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • september 13 2019
    • Sydney, Australia
    • Couples

    rickuscoleman

    “Very enjoyable stay”


    Very enjoyable stay at this hotel in Madrid. Conveniently located up the road from the luxury stores and with a quick electric scooter you are in the heart of La Cheuca. We requested a quiet room and were assigned a beautiful room located in the quiet area of the hotel. Although the fitness centre is a little small we still managed to do an express workout before enjoying the pool located on the roof.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are also happy to read you found our hotel to be at a convenient location during your visit to Madrid. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact usdirectly if we can assist in making your return even more memorable. Best regards, Barceló Emperatriz

    EVALUATION

    Round Indicators

    • september 1 2019
    • Riyadh, Saudi Arabia
    • Family

    Ammar A

    “luxury hotel with great service!”


    The staff and cleanness of the hotel were superb I highly recommend anyone at this hotel, it needs some walking to major attractions though, There are many taxis that swing by infront of the hotel, so no issues there


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Ammar, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your holiday expectations. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • august 31 2019
    • Austin, Texas
    • Couples

    noodlehouser

    “Great location - upscale rooms and breakfast”


    So many options in Madrid but glad we selected this. Easy to get to the places we needed to go - walking or metro. Staff overall very helpful and friendly. Only two concerns - "fitness center" is a joke and bartender/bar is substandard. Breakfast amazingly good. Thanks.


    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are sorry to hear that our sports facilities did not satisfyed your needs. Barceló believes that sports are an essential part of the services our hotels provide. For this reason, there is a conventional gym, open 24 hours and equipped with towels, fruit and modern equipment for our most athletic guests. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Best regards, Barceló Emperatriz

    EVALUATION

    Round Indicators

    • august 26 2019
    • Belfast, United Kingdom
    • Couples

    lddouglas24

    “Fab stay!”


    Really loved our time at this hotel. We were offered an upgrade and a deal on breakfasts on arrival which was lovely after a long journey. Easy walk from the metro and lots of nice restaurants and shops nearby. The Only area and the hotel were quiet and relaxing. We really loved chilling out on the rooftop. The only tiny thing to be aware of is the toilet set up in the room. Although there are a few doors between the toilet and the bed, the open nature of the room is perhaps not for everyone!


    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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