Barceló Hotel Room Service  Emperatriz
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Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

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Prizes and awards

Guest reviews.

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Barceló Emperatriz

4.5/5 Round Indicators
| 796 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

78% Complete

628

Very good

16% Complete

135

Average

2% Complete

19

Poor

0% Complete

7

Very poor

0% Complete

7

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    Round Indicators
    DesiZuricher Zurich, Switzerland. 09/22/2018 Business

    “Great Staff, Convenient Location, Comfy rooms”

    Great hotel with ver polite and courteous staff.location is wonderful but the rooms were well sound proofed with no disturbance from the street.The lighting of the room could improve a bit as it was a little dim but other than that a wonderful experience

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear guest, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We are very pleased that you like the room we accommodated you in and that you found it to be clean and comfortable. As well, we would like to explain that our rooms were created with an atmosphere where all guests can rest during their stay, please next time if you need more light don’t hesitate to contact us to find a solution so you can fully enjoy your stay. Moreover, we are happy to read your comments about our staff as we always strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    Round Indicators
    mte88 Manchester, United Kingdom. 09/14/2018 Business

    “Excellent hotel, excellent customer service”

    This was a very enjoyable stay. The rooms were very well furnished, and spotlessly clean. Good range of international TV stations and good WiFi. The communal areas of the hotel were also very nice. The buffet breakfast was also excellent - the only point to make here is that it is only served from 8am, which might be a problem for those who are travelling with work and need to start early. The staff were all incredibly helpful, both during and after the stay. A fantastic service.

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Regarding the opening time of our breakfast, during the week our breakfast opens from 07:00 to 11:00 am and if any of our guest have to leave before, we always have an early breakfast with some pastry, juice and fruits in front of the front desk. Moreover, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

    Round Indicators
    H-E 09/12/2018 Couples

    “Very comfortable stay”

    Our stay was very comfortable, the hotel is nice and modern, beautifully decorated, well located yet quiet, the rooms are just right in size and the beds are very comfortable. The staff is very helpfull and profesional, I would surely stay there again when visiting Madrid. The halways are a little noisy for a hotel of this range, especially when housekeeping is cleaning the rooms or guests are coming in and out.

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear Hala, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret if you were disturbed by the noises in the hallway because we do our best to ensure that the noise levels always stay within the sensible limits, so our guests are not disturbed by any of it. Also one of our main goals is to provide not just a comfortable room but also a relaxing space where any of our guest can enjoy a relaxing time after a long day. Moreover, we also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    Round Indicators
    Chris A 09/10/2018 Couples

    “Madrid Vacation!”

    Hotel was clean, contemporary, and staff was extremely helpful/friendly. Room was beautiful - large bed, clean, and comfortable....wish room size was a bit bigger though, felt a little cramped. Rooftop pool area was a great addition to hotel!!

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear Chris, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    Round Indicators
    Emily B Chicago, Illinois. 09/09/2018 Family

    “Great Hotel Not Ideal Location for First-Time Tourist”

    The hotel was wonderful. Clean, accommodating, impressive breakfast, helpful etc. We traveled with a baby and they were kind enough to provide us with a family room and crib and no extra charge. My only complaint is the location. We were first-time visitors to Madrid and I wish we had stayed in a more central location. The hotel is not really walking distance to any of the major attractions. The concierge kindly assisted us with public transit directions to the major sites. If you are looking to stay off the beaten path in a quiet neighborhood, this is the perfect hotel!

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear Emily, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Emperatriz hotel. We are so happy to hear that you and your family found everything clean and comfortable during your stay. In one side, it’s a pity to read that our location was not good for you. We are in a quiet zone of Salamanca District where any of our guest can avoid the crowded city center, we completely understand your opinion, especially when it’s the first time, but we would to comment that nearby there are a variety of options of restaurants, shopping places, also, different transportations that takes you to the downtown. Next don’t hesitate to contact our concierge to show the best way to see the city. Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • september 22 2018
    • Zurich, Switzerland
    • Business

    DesiZuricher

    “Great Staff, Convenient Location, Comfy rooms”


    Great hotel with ver polite and courteous staff.location is wonderful but the rooms were well sound proofed with no disturbance from the street.The lighting of the room could improve a bit as it was a little dim but other than that a wonderful experience


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear guest, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We are very pleased that you like the room we accommodated you in and that you found it to be clean and comfortable. As well, we would like to explain that our rooms were created with an atmosphere where all guests can rest during their stay, please next time if you need more light don’t hesitate to contact us to find a solution so you can fully enjoy your stay. Moreover, we are happy to read your comments about our staff as we always strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • september 14 2018
    • Manchester, United Kingdom
    • Business

    mte88

    “Excellent hotel, excellent customer service”


    This was a very enjoyable stay. The rooms were very well furnished, and spotlessly clean. Good range of international TV stations and good WiFi. The communal areas of the hotel were also very nice. The buffet breakfast was also excellent - the only point to make here is that it is only served from 8am, which might be a problem for those who are travelling with work and need to start early. The staff were all incredibly helpful, both during and after the stay. A fantastic service.


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Regarding the opening time of our breakfast, during the week our breakfast opens from 07:00 to 11:00 am and if any of our guest have to leave before, we always have an early breakfast with some pastry, juice and fruits in front of the front desk. Moreover, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • september 12 2018
    • Couples

    H-E

    “Very comfortable stay”


    Our stay was very comfortable, the hotel is nice and modern, beautifully decorated, well located yet quiet, the rooms are just right in size and the beds are very comfortable. The staff is very helpfull and profesional, I would surely stay there again when visiting Madrid. The halways are a little noisy for a hotel of this range, especially when housekeeping is cleaning the rooms or guests are coming in and out.


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear Hala, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret if you were disturbed by the noises in the hallway because we do our best to ensure that the noise levels always stay within the sensible limits, so our guests are not disturbed by any of it. Also one of our main goals is to provide not just a comfortable room but also a relaxing space where any of our guest can enjoy a relaxing time after a long day. Moreover, we also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • september 10 2018
    • Couples

    Chris A

    “Madrid Vacation!”


    Hotel was clean, contemporary, and staff was extremely helpful/friendly. Room was beautiful - large bed, clean, and comfortable....wish room size was a bit bigger though, felt a little cramped. Rooftop pool area was a great addition to hotel!!


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear Chris, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • september 9 2018
    • Chicago, Illinois
    • Family

    Emily B

    “Great Hotel Not Ideal Location for First-Time Tourist”


    The hotel was wonderful. Clean, accommodating, impressive breakfast, helpful etc. We traveled with a baby and they were kind enough to provide us with a family room and crib and no extra charge. My only complaint is the location. We were first-time visitors to Madrid and I wish we had stayed in a more central location. The hotel is not really walking distance to any of the major attractions. The concierge kindly assisted us with public transit directions to the major sites. If you are looking to stay off the beaten path in a quiet neighborhood, this is the perfect hotel!


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear Emily, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Emperatriz hotel. We are so happy to hear that you and your family found everything clean and comfortable during your stay. In one side, it’s a pity to read that our location was not good for you. We are in a quiet zone of Salamanca District where any of our guest can avoid the crowded city center, we completely understand your opinion, especially when it’s the first time, but we would to comment that nearby there are a variety of options of restaurants, shopping places, also, different transportations that takes you to the downtown. Next don’t hesitate to contact our concierge to show the best way to see the city. Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Barcelo Emperatriz Team

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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