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Surroundings of the Occidental Madrid Este hotel
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map

Map and location

Agustín de Foxá, 32   28036 Madrid ,   España  


Places of Interest

12 km Adolfo Suárez Madrid-Barajas Airport

0,5 km Chamartín train station

7 km IFEMA

1.7 km Hospital la Paz

Guest reviews.

There is no better expert than a traveller.

Barceló Imagine

5.0/5 Round Indicators
| 608 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

83% Complete

510

Very good

11% Complete

71

Average

2% Complete

18

Poor

0% Complete

4

Very poor

0% Complete

5

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    Round Indicators
    lolo272 Aberdeen, United Kingdom. 09/21/2019 Couples

    “Loved this place! ”

    Such an amazing hotel - we had a really relaxing stay. Staff are so attentive and happy to help. Food was really good and the sangria is out of this world! The rooms are clean and well equipped. The rooftop bar is a serene area to chill out in. We were so gutted to have to come home but will definitely be back!
    Round Indicators
    liverpoolisbest liverpool. 09/18/2019 Friends getaway

    “great stay”

    this is a lovely hotel, staff friendly and efficient. bit far from centre of Madrid but very close to metro and easy to get to the main station Sol. Lovely room which had comfortable beds and good pillows. Shower was great. would recommend
    Round Indicators
    perksma 09/18/2019 Couples

    “This hotel was a highlight of our holiday!”

    The modernity and exceptional cleanliness of this hotel and its facilities and the amazing, polite and welcoming staff, gave us a truly fantastic and unforgettable experience during our stay. The staff could not do enough to help, they always greeted us with a warm hello and were always checking in to ensure that we were content. I had an issue with my luggage, which was delayed by my outward airline, and the staff took the number of the airline for me in order to get to the bottom of the issue so that I didn't have to - within a couple of hours, my bag was delivered to me in my room. I would recommend this hotel to anyone travelling to Madrid - not only is it within a one minute walk of the train station, allowing easy travel to tourist spots and beyond, but one could have an entire holiday simply staying inside the hotel! The staff are wonderful and the facilities are fantastic. The room features are also amazing: the bed was incredibly comfy, however we also had a 'pillow menu' in case we wanted a different kind. One also has the option to request various musical instruments be brought to the room for three hours of playing, or one can also choose a vinyl LP from a list of varying genres and have it brought to the room with a turntable on which to play it. Also worthy of enthusiastic mention is the shower: powerful, relaxing and refreshing, and nice and easy to use - also in the bathroom is a bluetooth unit that one can connect to to play music in surround sound throughout the room. Overall, the hotel treats you like a rockstar, and became an unexpected highlight of our holiday - an experience in and of itself. The single piece of negative feedback I would offer would be 'please revamp the restaurant menu!' - this was the only detractive part of our experience, being something of an uninspired selection of food that was not dissimilar to what one would find in a roadside family pub and not befitting of the vibrant, expressive, creative, contemporary vibe of the rest of the hotel. Upon returning to Madrid, I wouldn't consider staying anywhere else - I cannot speak highly enough of the place!

    Barceló I, Manager at Barcelo Imagine, responded to this review
     Dear Guest, Let us firstly thank you for the time spent on describing such a lovely stay at Barceló Imagine! Starting from the incident mentioned with your luggage, it is a big pleasure to know our staff was able to help you as fast as possible to deliver your lost bag back from the airport. All our team members are always willing to help, and really involved into costumer service in order to prioritize our guest’s wellness. Creating unforgettable memories is one of our main aims and we are delighted to read it has been your case, mainly thanks to our team! About the restaurant menu, we do appreciate your comments as it is the best tool for us in order to improve all our offer. We will transmit your words to the departments implied, but we can make sure as well that our chefs put every day all their effort in order to provide different options, matching all the likes, and trying to join creative and traditional at the same time. It makes us very happy to learn you had an overall great impression of all our hotel facilities, from the cleanliness to the rooms, highlighting features like the comfort of our beds or other exclusive services, such as the vinyl and instruments room service, or the Bluetooth connection. It has all been though, as you mention, to make our guests feel like a real Rockstar, surrounded by the best music from the last decades. It is fantastic to see you have allowed music to inspire you during these days. We take you at your word, and truly hope to see you again very soon in your next trip to Madrid. Do not hesitate to let you know if you do so, we will we more than glad to welcome you and even overcome this first experience. Our kindest regards, The Management

    Round Indicators
    otty77 New Jersey. 09/16/2019 Solo travel

    “Imagine a Song”

    Very nice Hotel, little far from downtown but well served by subway. Very good breakfast with huge food selection Outdoor pool, gym, sauna, rooftop bar, outdoor and indoor restaurants. Great service everywhere. Highly recommended.
    Round Indicators
    CaitrionaOC1 Dublin, Ireland. 09/16/2019 Couples

    “Outstanding stay, highly recommended for couples or business! 2 minutes from Charmartin Metro station & handy to commute”

    Amazing stay here would go back in a heartbeat Very good location & easy to commute Hotel was good enough to not need to leave the room Brilliant service & hospitality Great vibe in hotel bar & really good menu!

    Barceló I, Manager at Barcelo Imagine, responded to this review
     Dear Mrs Caitriona, Thank you so very much for such an amazing review after your stay at Barceló Imagine. Reading you had that excellent stay makes us really happy. We are more than delighted to know you enjoyed that much all our hotel facilities that you would have not left the room anytime. Thank you as well for highlighting our bar & restaurant menu, our chefs design our offer thinking about all the possible likes and trying to be as creative as possible, without forgetting our most traditional dishes. They will be thrilled to know you enjoyed their food! We will transmit your comments to our staff – with their most sincere smile, they work hard everyday to ensure your stay at Barceló Imagine is nothing less than unforgettable. It is a pleasure to realize this has been your case. We are going to be looking forward to welcoming you soon in your new home in Madrid. Our very best regards, The Management

    EVALUATION

    Round Indicators

    • september 21 2019
    • Aberdeen, United Kingdom
    • Couples

    lolo272

    “Loved this place! ”


    Such an amazing hotel - we had a really relaxing stay. Staff are so attentive and happy to help. Food was really good and the sangria is out of this world! The rooms are clean and well equipped. The rooftop bar is a serene area to chill out in. We were so gutted to have to come home but will definitely be back!


    EVALUATION

    Round Indicators

    • september 18 2019
    • liverpool
    • Friends getaway

    liverpoolisbest

    “great stay”


    this is a lovely hotel, staff friendly and efficient. bit far from centre of Madrid but very close to metro and easy to get to the main station Sol. Lovely room which had comfortable beds and good pillows. Shower was great. would recommend


    EVALUATION

    Round Indicators

    • september 18 2019
    • Couples

    perksma

    “This hotel was a highlight of our holiday!”


    The modernity and exceptional cleanliness of this hotel and its facilities and the amazing, polite and welcoming staff, gave us a truly fantastic and unforgettable experience during our stay. The staff could not do enough to help, they always greeted us with a warm hello and were always checking in to ensure that we were content. I had an issue with my luggage, which was delayed by my outward airline, and the staff took the number of the airline for me in order to get to the bottom of the issue so that I didn't have to - within a couple of hours, my bag was delivered to me in my room. I would recommend this hotel to anyone travelling to Madrid - not only is it within a one minute walk of the train station, allowing easy travel to tourist spots and beyond, but one could have an entire holiday simply staying inside the hotel! The staff are wonderful and the facilities are fantastic. The room features are also amazing: the bed was incredibly comfy, however we also had a 'pillow menu' in case we wanted a different kind. One also has the option to request various musical instruments be brought to the room for three hours of playing, or one can also choose a vinyl LP from a list of varying genres and have it brought to the room with a turntable on which to play it. Also worthy of enthusiastic mention is the shower: powerful, relaxing and refreshing, and nice and easy to use - also in the bathroom is a bluetooth unit that one can connect to to play music in surround sound throughout the room. Overall, the hotel treats you like a rockstar, and became an unexpected highlight of our holiday - an experience in and of itself. The single piece of negative feedback I would offer would be 'please revamp the restaurant menu!' - this was the only detractive part of our experience, being something of an uninspired selection of food that was not dissimilar to what one would find in a roadside family pub and not befitting of the vibrant, expressive, creative, contemporary vibe of the rest of the hotel. Upon returning to Madrid, I wouldn't consider staying anywhere else - I cannot speak highly enough of the place!


    Barceló I, Manager at Barcelo Imagine, responded to this review
    Dear Guest, Let us firstly thank you for the time spent on describing such a lovely stay at Barceló Imagine! Starting from the incident mentioned with your luggage, it is a big pleasure to know our staff was able to help you as fast as possible to deliver your lost bag back from the airport. All our team members are always willing to help, and really involved into costumer service in order to prioritize our guest’s wellness. Creating unforgettable memories is one of our main aims and we are delighted to read it has been your case, mainly thanks to our team! About the restaurant menu, we do appreciate your comments as it is the best tool for us in order to improve all our offer. We will transmit your words to the departments implied, but we can make sure as well that our chefs put every day all their effort in order to provide different options, matching all the likes, and trying to join creative and traditional at the same time. It makes us very happy to learn you had an overall great impression of all our hotel facilities, from the cleanliness to the rooms, highlighting features like the comfort of our beds or other exclusive services, such as the vinyl and instruments room service, or the Bluetooth connection. It has all been though, as you mention, to make our guests feel like a real Rockstar, surrounded by the best music from the last decades. It is fantastic to see you have allowed music to inspire you during these days. We take you at your word, and truly hope to see you again very soon in your next trip to Madrid. Do not hesitate to let you know if you do so, we will we more than glad to welcome you and even overcome this first experience. Our kindest regards, The Management

    EVALUATION

    Round Indicators

    • september 16 2019
    • New Jersey
    • Solo travel

    otty77

    “Imagine a Song”


    Very nice Hotel, little far from downtown but well served by subway. Very good breakfast with huge food selection Outdoor pool, gym, sauna, rooftop bar, outdoor and indoor restaurants. Great service everywhere. Highly recommended.


    EVALUATION

    Round Indicators

    • september 16 2019
    • Dublin, Ireland
    • Couples

    CaitrionaOC1

    “Outstanding stay, highly recommended for couples or business! 2 minutes from Charmartin Metro station & handy to commute”


    Amazing stay here would go back in a heartbeat Very good location & easy to commute Hotel was good enough to not need to leave the room Brilliant service & hospitality Great vibe in hotel bar & really good menu!


    Barceló I, Manager at Barcelo Imagine, responded to this review
    Dear Mrs Caitriona, Thank you so very much for such an amazing review after your stay at Barceló Imagine. Reading you had that excellent stay makes us really happy. We are more than delighted to know you enjoyed that much all our hotel facilities that you would have not left the room anytime. Thank you as well for highlighting our bar & restaurant menu, our chefs design our offer thinking about all the possible likes and trying to be as creative as possible, without forgetting our most traditional dishes. They will be thrilled to know you enjoyed their food! We will transmit your comments to our staff – with their most sincere smile, they work hard everyday to ensure your stay at Barceló Imagine is nothing less than unforgettable. It is a pleasure to realize this has been your case. We are going to be looking forward to welcoming you soon in your new home in Madrid. Our very best regards, The Management

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