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Barceló Imagine

Agustín de Foxá, 32   28036 Madrid ,   España  


Places of Interest

12 km Adolfo Suárez Madrid-Barajas Airport

0,5 km Chamartín train station

7 km IFEMA

1.7 km Hospital la Paz

Guest reviews.

There is no better expert than a traveller.

Barceló Imagine

4.5/5 Round Indicators
| 105 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

82% Complete

87

Very good

9% Complete

10

Average

4% Complete

5

Poor

0% Complete

0

Very poor

2% Complete

3

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    Round Indicators
    Davina A London, United Kingdom. 07/15/2018 Friends getaway

    “Lovely Hotel let down by the catering”

    I stayed here for 4 nights. The hotel is beautiful, the beds are really comfortable, the shower amazing. The staff are very friendly and really helpful. What let this down for us was the food, the breakfast cost €25 euros per person, you could choose your eggs and I ordered eggs Benedict but what you get is eggs royal, that’s eggs with smoked salmon, a five star hotel should know the difference, I thought the breakfast was extremely poor, it looked lovely with bite size pieces of quiche and lots of mini pastries but the buffet concept was not delivered as it should be for a hotel of that rating.
    Round Indicators
    Firouzeh1 06/26/2018 Family

    “Amazing attention to detail ”

    Warning! This is a long review by a design nerd :-) My husband, our 12 month old son and I stayed at this beautiful hotel for 4 nights just this past week. There is so much to love about this place. If you are a design nerd as I am, you will love the attention they have paid to all the small details: -each floor has a music theme. We had “pop” on floor 5. Each room has beautifully framed photographs of artists, paintings true to the theme of the floor (ex: pop), quotes etc. our room was very spacious and the bed was so comfortable that none of us woke up during the nights, as one usually does in a new environment. They had placed a baby bed in the room for us with baby toiletries and we still had so much space to walk around. They have installed a WiFi/Bluetooth function in the rooms where you can for example play your own music though the speakers of the room and so we used it to play a lullaby to our son at night :-) It is so quiet that we did not hear a single other guest from our room. The bathroom is amazing with a bathtub and a waterfall shower. There is so much detail in everything that I could go on and on... Since we stayed for 4 nights with a baby, it was hard for us to be out late so we ate at the hotel. The food was delicious. The staff was absolutely amazing. They did everything to make us feel at home and comfortable. The gentlemen working at the bar and kitchen were so attentive to everything, that I cannot thank them enough. We had an issue with a burger that I needed to have completely well done even though the Wagyu meat is not supposed to be served “dead”. The waiter fixed the issue in no time. Our son who never eats his food was eating with great appetite at dinner because his baby food was served in a dish with an “adult” spoon. And he loved eating like everyone else. Thank you for teaching us how to feed our baby!! Now he eats :-) I feel that the prices on the menu were completely ok considering our situation (traveling with a baby) and the quality of the food. The breakfast was incredible. And the breakfast area was so calm and serene. The staff were once again just wonderful. They really went out of their way to make sure that our son was ok, that he got his high chair, etc...thank you! Again, I feel that as a family with a small child, it was just worth the money (18 euros) to sit at the hotel and enjoy a hassle-free breakfast before going out into 36 degrees heat. There was a piano on the floor of the lobby and the staff were totally fine with my son playing on it. The swimming pool looked amazing but we didn’t have the chance to try it. Beautiful comfortable couches outside and inside the lobby area. Gorgeous ceiling lamps. Even the wallpaper in the eating area looked like cement with shadows of leaves, creating a cozy atmosphere. So much beautiful and carefully picked artwork, all true to the music theme of the hotel. Even the outdoor metal walls were not just walls...they had patterns and designs embedded in them! The terrace on floor 8 is a good example of that. Loved how simple objects were turned into art. The metro/Renfe station Chamartin is just 300 meters to the right and another metro station 600 meters to the left.

    Barceló I, The Management at Barcelo Imagine, responded to this review
     Dear Firouzeh1, We can't thank you enough for such an amazing and detailed review we have found today on TripAdvisor,written by such an adorable family as yours. It was all our pleasure having you at Barceló Imagine, your son made us smile every morning when you came down to have breakfast. We made a huge effort before the opening to create a space to enjoy for all kind of guests: even if you are travelling on business, you are having a romantic weekend, or enjoying a getaway with your family: this is the reason why we set the baby bed, the baby amenities, the bluetooth for the lullabies and the high chairs with all our love and care. We are just thrilled to read your son is eating more and better with our colleague's hack...parents understood parents best! Please,come back soon, we can't wait to see you all having fun with us. We wish you all the best, The Management

    Round Indicators
    Neill C Tenterden, United Kingdom. 06/25/2018 Couples

    “Beautiful hotel”

    This hotel is a pleasure to stay in, helpful staff, fabulous rooms. The rooms are large, with plenty of space and very clean. The roof top bar is beautiful and so relaxing. The food choice isn’t huge but it was fantastic, very well cooked and presentation was great too. The only downside was that it was a little far out of the main centre but there are plenty of available taxis and a train station nearby
    Round Indicators
    DrAlshahrani Riyadh. 06/25/2018 Family

    “Amazing hotel and experience”

    This hotel is unknown to me before as one of my previous 5 hotels.but if you are lucky to stay in the family connecting rooms then it will be amazing experience. The sky floor is breathtaking experience for lovers and aromatic nights

    Barceló I, The Management at Barcelo Imagine, responded to this review
     Dear Dr. Alshahrani, Thank you very much for having taken your time to share your opinion about your recent stay at our lovely hotel in Madrid. We are pleased to read you have had such a positive experience with us. We made our best in order to prepare and authentic place in the capital, and it is great to read you and your family enjoyed your time with us. Please, come back soon! Best regards, The Management

    Round Indicators
    Bullweiser Stockholm, Sweden. 06/23/2018 Family

    “Nice hotel close to Chamartin station”

    The staff is friendly and the rooms are clean, modern and, perhaps most important, quiet. The breakfast is pricey, but delicious. I would happily pay the price for the breakfast at another visit, but would not eat other meals at the hotel. Aside from the breakfast, the food is just not worth the prices charged. In other words, venture out to the city or one of the restaurants close by, instead of eating lunch or dinner at the hotel.

    Barceló I, The Management at Barcelo Imagine, responded to this review
     Dear Bullweiser, Thank you very much for having shared your review about your recent stay at Barceló Imagine. We are sorry you didn't find our gastronomical offer satisfying, we are continuously working on offering an ideal price and quality ratio. Our breakfast consists of an incredibly wide range of alternatives, everyone can find something among the more than 200 options. We hope to have the chance of welcoming you back very soon again. We wish you all the best, The Management

    EVALUATION

    Round Indicators

    • july 15 2018
    • London, United Kingdom
    • Friends getaway

    Davina A

    “Lovely Hotel let down by the catering”


    I stayed here for 4 nights. The hotel is beautiful, the beds are really comfortable, the shower amazing. The staff are very friendly and really helpful. What let this down for us was the food, the breakfast cost €25 euros per person, you could choose your eggs and I ordered eggs Benedict but what you get is eggs royal, that’s eggs with smoked salmon, a five star hotel should know the difference, I thought the breakfast was extremely poor, it looked lovely with bite size pieces of quiche and lots of mini pastries but the buffet concept was not delivered as it should be for a hotel of that rating.


    EVALUATION

    Round Indicators

    • june 26 2018
    • Family

    Firouzeh1

    “Amazing attention to detail ”


    Warning! This is a long review by a design nerd :-) My husband, our 12 month old son and I stayed at this beautiful hotel for 4 nights just this past week. There is so much to love about this place. If you are a design nerd as I am, you will love the attention they have paid to all the small details: -each floor has a music theme. We had “pop” on floor 5. Each room has beautifully framed photographs of artists, paintings true to the theme of the floor (ex: pop), quotes etc. our room was very spacious and the bed was so comfortable that none of us woke up during the nights, as one usually does in a new environment. They had placed a baby bed in the room for us with baby toiletries and we still had so much space to walk around. They have installed a WiFi/Bluetooth function in the rooms where you can for example play your own music though the speakers of the room and so we used it to play a lullaby to our son at night :-) It is so quiet that we did not hear a single other guest from our room. The bathroom is amazing with a bathtub and a waterfall shower. There is so much detail in everything that I could go on and on... Since we stayed for 4 nights with a baby, it was hard for us to be out late so we ate at the hotel. The food was delicious. The staff was absolutely amazing. They did everything to make us feel at home and comfortable. The gentlemen working at the bar and kitchen were so attentive to everything, that I cannot thank them enough. We had an issue with a burger that I needed to have completely well done even though the Wagyu meat is not supposed to be served “dead”. The waiter fixed the issue in no time. Our son who never eats his food was eating with great appetite at dinner because his baby food was served in a dish with an “adult” spoon. And he loved eating like everyone else. Thank you for teaching us how to feed our baby!! Now he eats :-) I feel that the prices on the menu were completely ok considering our situation (traveling with a baby) and the quality of the food. The breakfast was incredible. And the breakfast area was so calm and serene. The staff were once again just wonderful. They really went out of their way to make sure that our son was ok, that he got his high chair, etc...thank you! Again, I feel that as a family with a small child, it was just worth the money (18 euros) to sit at the hotel and enjoy a hassle-free breakfast before going out into 36 degrees heat. There was a piano on the floor of the lobby and the staff were totally fine with my son playing on it. The swimming pool looked amazing but we didn’t have the chance to try it. Beautiful comfortable couches outside and inside the lobby area. Gorgeous ceiling lamps. Even the wallpaper in the eating area looked like cement with shadows of leaves, creating a cozy atmosphere. So much beautiful and carefully picked artwork, all true to the music theme of the hotel. Even the outdoor metal walls were not just walls...they had patterns and designs embedded in them! The terrace on floor 8 is a good example of that. Loved how simple objects were turned into art. The metro/Renfe station Chamartin is just 300 meters to the right and another metro station 600 meters to the left.


    Barceló I, The Management at Barcelo Imagine, responded to this review
    Dear Firouzeh1, We can't thank you enough for such an amazing and detailed review we have found today on TripAdvisor,written by such an adorable family as yours. It was all our pleasure having you at Barceló Imagine, your son made us smile every morning when you came down to have breakfast. We made a huge effort before the opening to create a space to enjoy for all kind of guests: even if you are travelling on business, you are having a romantic weekend, or enjoying a getaway with your family: this is the reason why we set the baby bed, the baby amenities, the bluetooth for the lullabies and the high chairs with all our love and care. We are just thrilled to read your son is eating more and better with our colleague's hack...parents understood parents best! Please,come back soon, we can't wait to see you all having fun with us. We wish you all the best, The Management

    EVALUATION

    Round Indicators

    • june 25 2018
    • Tenterden, United Kingdom
    • Couples

    Neill C

    “Beautiful hotel”


    This hotel is a pleasure to stay in, helpful staff, fabulous rooms. The rooms are large, with plenty of space and very clean. The roof top bar is beautiful and so relaxing. The food choice isn’t huge but it was fantastic, very well cooked and presentation was great too. The only downside was that it was a little far out of the main centre but there are plenty of available taxis and a train station nearby


    EVALUATION

    Round Indicators

    • june 25 2018
    • Riyadh
    • Family

    DrAlshahrani

    “Amazing hotel and experience”


    This hotel is unknown to me before as one of my previous 5 hotels.but if you are lucky to stay in the family connecting rooms then it will be amazing experience. The sky floor is breathtaking experience for lovers and aromatic nights


    Barceló I, The Management at Barcelo Imagine, responded to this review
    Dear Dr. Alshahrani, Thank you very much for having taken your time to share your opinion about your recent stay at our lovely hotel in Madrid. We are pleased to read you have had such a positive experience with us. We made our best in order to prepare and authentic place in the capital, and it is great to read you and your family enjoyed your time with us. Please, come back soon! Best regards, The Management

    EVALUATION

    Round Indicators

    • june 23 2018
    • Stockholm, Sweden
    • Family

    Bullweiser

    “Nice hotel close to Chamartin station”


    The staff is friendly and the rooms are clean, modern and, perhaps most important, quiet. The breakfast is pricey, but delicious. I would happily pay the price for the breakfast at another visit, but would not eat other meals at the hotel. Aside from the breakfast, the food is just not worth the prices charged. In other words, venture out to the city or one of the restaurants close by, instead of eating lunch or dinner at the hotel.


    Barceló I, The Management at Barcelo Imagine, responded to this review
    Dear Bullweiser, Thank you very much for having shared your review about your recent stay at Barceló Imagine. We are sorry you didn't find our gastronomical offer satisfying, we are continuously working on offering an ideal price and quality ratio. Our breakfast consists of an incredibly wide range of alternatives, everyone can find something among the more than 200 options. We hope to have the chance of welcoming you back very soon again. We wish you all the best, The Management

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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