Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 All inclusive resort on the beach that offers stunning pools and beautiful gardens the whole family can enjoy. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 9337 ratings. 9337 user reviews.
Occidental Caribe reviewed by eljavi666 on . Great relaxing vacation This hotel is great value for the money, unpretentious and never short on drinks or food. I liked how quickly I got my drinks prepared and how close to beach the bar is. Great nightly entertainment... Rating: 5
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 9352 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

40% Complete

3743

Very good

27% Complete

2600

Average

15% Complete

1412

Poor

8% Complete

829

Very poor

8% Complete

774

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    Round Indicators
    marshaann27 La Valle, Wisconsin. 10/18/2017 Friends getaway

    “They won’t let me swear, so I can’t tell you my real opinion of this place”

    Worst hotel I’ve ever stayed at!! Our room was disgusting, dirty, falling apart, and oh my gosh, the smell!!! We paid extra for a premium suite, and it was far from anything you would expect. Not to mention the construction going on everywhere. Workers dropping clay shingles off the roof with no signs out warning people. We almost got hit my one when it bounced off the concrete back into the walkway we were walking in!! Horrible, horrible experience! Do not book here!!!
    Round Indicators
    rickyg819 Lake Mary, Florida. 10/18/2017 Family

    “Disgusting rooms and unethical pratice in the casino”

    Rooms were not cleaned. Roaches on the headboard, black spots on the sheets, and the second bed had dirty sheets. The Casino was the worst experience. Two dealers scammed me out of $2080 on my first night by changing the rules to their game. When I called them out on the scam they threaten to have me arrested if I didn't pay. When my card declined due to my bank not accepting gambling charges the dealer said he'd settle for $300. When I left to get the money he told me friend, that stayed behind, that I owed $1000 and charged his card for the $1000. Sad part is, my friend was the groom getting married at the resort. Worst experience ever for my first time out of the country. I warn anybody interested in staying at this resort to select a different location to enjoy your vacation. All they want is your wallet. They could careless about a great experience. Oh! I even had a staff member from the casino tell me to tell a manager because shes seen this happen to several tourist. Management did nothing when told about the situation.
    Round Indicators
    belkysnicolee New York City, New York. 10/13/2017 Couples

    “Not the best... but decent”

    I only liked 4 things about this resort. The pool, beach, the breakfast buffet, and the Tokyo restaurant. The food for dinner and lunch was pretty awful to me. Very little variety and more Americanized than Dominican dishes. Barely no entertainment during the day. I think there was only like 3 males that are part of entertainment team and I didn't see any activities during the day. There was rarely any music being played by the pool side, not a live ambiance. The pool is very nice and has a swim up bar. The beach, breath taking. So clean, nice, clear water, and a few annoying sellers that tend to nag you while you're relaxing. At night time, there was no real entertainment. Compared to other resort I've been to where night entertainment is a big thing, their shows only had small crowds. There was a lot of construction going on due to the hurricane as well around the premises. On our side of the resort, the elevator was not working. Most of the staff were friendly and helpful besides one incident I had at the gift shopping store with the employees. Overall, just an okay experience.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of enteratiment for information and improvement. Regards Manager Occidental Caribe

    Round Indicators
    755hawkb Abingdon, Maryland. 10/11/2017 Couples

    “Don't stay here...”

    Called in advance and was told the hotel experienced no damage due to Hurricane Maria. When we arrived, the construction was unbelievable. Loud and non stop until after 6 p.m. in the evening. No time to sleep in or take a nap in the afternoon. Most restaurants are closed to include spa and Casino.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you for sharing a review of Occidental Caribe, it does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    Round Indicators
    54stevanl Bavaro, Dominican Republic. 10/11/2017 Couples

    “Never coming back”

    Hotel is terrible by design, its a labyrinth - better prepare a compass, some dry snacks and few bottles of water before heading for or leaving your room, whenever you want to go it'll take a while. Internet is terrible, has automatic logout every few minutes of inactivity, get ready to login 20 times a day. During a check in procedure you'll be warned of fines you have to pay if you lose your room key (50$ for 20c worth magnetic card), bracelet (20$ for 50c bracelet) and beach towel card (20$ for 10c plastic), yeah it looked like - Welcome to Gulag! Here you can enjoy yesterday's food in buffet, get ripped off in the hotels mini market for buying proper soap, shampoo or anything else this hotel simply does not provide in the room (you'll find some dirt cheap stuff in the bathroom you don't really ever want to use on your body). There's more to tell but I already lost too much time with this, dare you to find out yourselves how crappy this place is.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. In our rooms we provide the necessary amenities so that our guests can be comfortable, soaps, shampoo, conditioner, minibar and other amenities. We were very saddened to read your disappointment with the dining expériences, at Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 18 2017
    • La Valle, Wisconsin
    • Friends getaway

    marshaann27

    “They won’t let me swear, so I can’t tell you my real opinion of this place”


    Worst hotel I’ve ever stayed at!! Our room was disgusting, dirty, falling apart, and oh my gosh, the smell!!! We paid extra for a premium suite, and it was far from anything you would expect. Not to mention the construction going on everywhere. Workers dropping clay shingles off the roof with no signs out warning people. We almost got hit my one when it bounced off the concrete back into the walkway we were walking in!! Horrible, horrible experience! Do not book here!!!


    EVALUATION

    Round Indicators

    • october 18 2017
    • Lake Mary, Florida
    • Family

    rickyg819

    “Disgusting rooms and unethical pratice in the casino”


    Rooms were not cleaned. Roaches on the headboard, black spots on the sheets, and the second bed had dirty sheets. The Casino was the worst experience. Two dealers scammed me out of $2080 on my first night by changing the rules to their game. When I called them out on the scam they threaten to have me arrested if I didn't pay. When my card declined due to my bank not accepting gambling charges the dealer said he'd settle for $300. When I left to get the money he told me friend, that stayed behind, that I owed $1000 and charged his card for the $1000. Sad part is, my friend was the groom getting married at the resort. Worst experience ever for my first time out of the country. I warn anybody interested in staying at this resort to select a different location to enjoy your vacation. All they want is your wallet. They could careless about a great experience. Oh! I even had a staff member from the casino tell me to tell a manager because shes seen this happen to several tourist. Management did nothing when told about the situation.


    EVALUATION

    Round Indicators

    • october 13 2017
    • New York City, New York
    • Couples

    belkysnicolee

    “Not the best... but decent”


    I only liked 4 things about this resort. The pool, beach, the breakfast buffet, and the Tokyo restaurant. The food for dinner and lunch was pretty awful to me. Very little variety and more Americanized than Dominican dishes. Barely no entertainment during the day. I think there was only like 3 males that are part of entertainment team and I didn't see any activities during the day. There was rarely any music being played by the pool side, not a live ambiance. The pool is very nice and has a swim up bar. The beach, breath taking. So clean, nice, clear water, and a few annoying sellers that tend to nag you while you're relaxing. At night time, there was no real entertainment. Compared to other resort I've been to where night entertainment is a big thing, their shows only had small crowds. There was a lot of construction going on due to the hurricane as well around the premises. On our side of the resort, the elevator was not working. Most of the staff were friendly and helpful besides one incident I had at the gift shopping store with the employees. Overall, just an okay experience.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of enteratiment for information and improvement. Regards Manager Occidental Caribe

    EVALUATION

    Round Indicators

    • october 11 2017
    • Abingdon, Maryland
    • Couples

    755hawkb

    “Don't stay here...”


    Called in advance and was told the hotel experienced no damage due to Hurricane Maria. When we arrived, the construction was unbelievable. Loud and non stop until after 6 p.m. in the evening. No time to sleep in or take a nap in the afternoon. Most restaurants are closed to include spa and Casino.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you for sharing a review of Occidental Caribe, it does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 11 2017
    • Bavaro, Dominican Republic
    • Couples

    54stevanl

    “Never coming back”


    Hotel is terrible by design, its a labyrinth - better prepare a compass, some dry snacks and few bottles of water before heading for or leaving your room, whenever you want to go it'll take a while. Internet is terrible, has automatic logout every few minutes of inactivity, get ready to login 20 times a day. During a check in procedure you'll be warned of fines you have to pay if you lose your room key (50$ for 20c worth magnetic card), bracelet (20$ for 50c bracelet) and beach towel card (20$ for 10c plastic), yeah it looked like - Welcome to Gulag! Here you can enjoy yesterday's food in buffet, get ripped off in the hotels mini market for buying proper soap, shampoo or anything else this hotel simply does not provide in the room (you'll find some dirt cheap stuff in the bathroom you don't really ever want to use on your body). There's more to tell but I already lost too much time with this, dare you to find out yourselves how crappy this place is.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. In our rooms we provide the necessary amenities so that our guests can be comfortable, soaps, shampoo, conditioner, minibar and other amenities. We were very saddened to read your disappointment with the dining expériences, at Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

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