Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 All inclusive resort on the beach that offers stunning pools and beautiful gardens the whole family can enjoy. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 9076 ratings. 9076 user reviews.
Occidental Caribe reviewed by GreySaintCroix_USVI on . Another great vacation ! Second time at this resort, check in took a while, we got our rooms and one of the rooms ac wasn't working, it took to next day for them to resolve the issue and the manager on the night shift went... Rating: 4
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 9149 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

3651

Very good

27% Complete

2549

Average

15% Complete

1382

Poor

8% Complete

812

Very poor

8% Complete

755

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    Round Indicators
    Jared H Grand Rapids, Michigan. 08/17/2017 Couples

    “GREAT value for the money...”

    As a travel agent who travels the world on a monthly basis, I get to stay at a LOT of hotels and resorts-- both good and not so good. This resort was probably one of the nicest places I have been to, and to be honest, I'm not quite sure why there are so many negative reviews circulating here on TripAdvisor. Most of them complain about check-in (which yes, was the worst part), the food, and the staff... I think those reviewers are inexperienced travelers and know nothing about good value as well as cultural differences. I found the staff to be excellent from the maid staff who always had a smile and greeted us with a friendly "Hola" as we would walk past, to the bartenders who whipped us up a drink in less than 15 seconds. We really had no bad experiences. The check-in was painfully slow and the computers seemed to be not functioning properly. It took me 35 minutes to get my room key, though it was well worth the wait as it was a gorgeous ocean view room on the top floor. The room was spotless and the mini-bar was full of Coke, Sprite, Juice, Water, and Beer. We could not get over how gorgeous the view was! We spent a majority of our time in the two main pools. One has a swim-up bar and the other has these cool submerged sun loungers. I do admit that the quality of the food in the Alcazar Buffet was average, but the selection was always plentiful. We spent most of our time in the a la carte restaurants for lunch and dinner. Most of our lunches were at the Mexican restaurant, where they serve a nice (non-Mexican) light lunch menu consisting of fish, hot sandwiches, meat, etc. The quality here was excellent and the view by the beach is STUNNING. For dinner, we ate at the Dominican and French restaurants. Reservations do need to be made in the morning (preferably at 7:30 AM to ensure you have a seat). Both restaurants were great, but the French was OUTSTANDING. We had duck confit, lobster crepes, pork loin, and frois gras! Quality and presentation were superb. We honestly thought the nightly price for the resort was worth it just for that dinner alone. We went to 2 shows including the Michael Jackson show (very good dancing) and the Men vs. Ladies show (hilarious, even though it was only in Spanish... which made it even funnier). We never got bored as there are ton of free things to do like kayaking, catamaran w/ guide (free for 30 minutes and requires reservation 1 day prior), snorkeling, rock climbing, trapeze, ping pong, billiards, giant chess, shuffleboard, etc. It really was an amazing time and such a great value. I will recommend this to all of my clients.
    Round Indicators
    kevinjj23 Jacksonville, Florida. 08/16/2017 Friends getaway

    “A Wonderful Trip”

    Going on to the trip, we were not sure what to expect from the hotel. But Occidental Caribe has made our week an exciting one. Everything was excellent, including food, service, and atmosphere. We did have a small leak for some time due to the AC, but that was eventually fixed by the maintenance team who came within a few hours. I would like to give a shout to Maria Ramirez from the lobby bar, as well as Emmanuel the Coco Bongo Coordinator, and Chocalaty with the rest of the staff. Definitely recommend for a great experience!
    Round Indicators
    amontes951 Beaumont, California. 08/16/2017 Family

    “Stay away”

    Horrible! Paid for an ocean front room and got a pool view with a peek f the ocean. I was told it is all the same. My room had water leaking in the bathroom and I had to use all my towels to clean it up. No one came to help. The maid would stock one water at a time and randomly stock all others. Had to call for maid service. Not only was the food very bad but the staff was not friendly. We were sat at dirty tables everytime when there was clean ones next to us. When they would come they would bring us 2 forks or spoons when there was 4 of us. I was locked out on my balcony because the door locks when you shut it and had to yell for help when the music stopped. When I asked for towels at the pool they would only exchange a few.This trip made me feel so unwelcome and uneasy that i tried to book an early trip back. Quite the opposite when I have gone on vacation before.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, I sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. At Occidental Caribe we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel. Thank you for your insights regarding our food, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Always at your disposal Director Occidental Caribe

    Round Indicators
    Schertzing E East Lansing. 08/15/2017 Family

    “Family Vacation that Had Something for Everyone”

    The Occidental Caribe was our family's first all-inclusive resort experience, but it will certainly not be our last! We enjoyed the food, adored the beach, appreciated the wonderful staff (especially Alex our yoga instructor!) and indulged in the drinks and entertainment. We met people from countries across the globe and made memories to last a lifetime. Thanks for a wonderful experience!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to serving you again soon Best Regards Director Occidental Caribe

    Round Indicators
    08/15/2017

    “Amazing...”

    We did not have to complain about anything because everything was very nice, the service was very good, bars, restaurant and the entertainment team was the best with Gabriel chocolate making us laugh all day and also showing us those moves which by the way is very good dancer and A great person definitely had a great time...

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to serving you again soon Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • august 17 2017
    • Grand Rapids, Michigan
    • Couples

    Jared H

    “GREAT value for the money...”


    As a travel agent who travels the world on a monthly basis, I get to stay at a LOT of hotels and resorts-- both good and not so good. This resort was probably one of the nicest places I have been to, and to be honest, I'm not quite sure why there are so many negative reviews circulating here on TripAdvisor. Most of them complain about check-in (which yes, was the worst part), the food, and the staff... I think those reviewers are inexperienced travelers and know nothing about good value as well as cultural differences. I found the staff to be excellent from the maid staff who always had a smile and greeted us with a friendly "Hola" as we would walk past, to the bartenders who whipped us up a drink in less than 15 seconds. We really had no bad experiences. The check-in was painfully slow and the computers seemed to be not functioning properly. It took me 35 minutes to get my room key, though it was well worth the wait as it was a gorgeous ocean view room on the top floor. The room was spotless and the mini-bar was full of Coke, Sprite, Juice, Water, and Beer. We could not get over how gorgeous the view was! We spent a majority of our time in the two main pools. One has a swim-up bar and the other has these cool submerged sun loungers. I do admit that the quality of the food in the Alcazar Buffet was average, but the selection was always plentiful. We spent most of our time in the a la carte restaurants for lunch and dinner. Most of our lunches were at the Mexican restaurant, where they serve a nice (non-Mexican) light lunch menu consisting of fish, hot sandwiches, meat, etc. The quality here was excellent and the view by the beach is STUNNING. For dinner, we ate at the Dominican and French restaurants. Reservations do need to be made in the morning (preferably at 7:30 AM to ensure you have a seat). Both restaurants were great, but the French was OUTSTANDING. We had duck confit, lobster crepes, pork loin, and frois gras! Quality and presentation were superb. We honestly thought the nightly price for the resort was worth it just for that dinner alone. We went to 2 shows including the Michael Jackson show (very good dancing) and the Men vs. Ladies show (hilarious, even though it was only in Spanish... which made it even funnier). We never got bored as there are ton of free things to do like kayaking, catamaran w/ guide (free for 30 minutes and requires reservation 1 day prior), snorkeling, rock climbing, trapeze, ping pong, billiards, giant chess, shuffleboard, etc. It really was an amazing time and such a great value. I will recommend this to all of my clients.


    EVALUATION

    Round Indicators

    • august 16 2017
    • Jacksonville, Florida
    • Friends getaway

    kevinjj23

    “A Wonderful Trip”


    Going on to the trip, we were not sure what to expect from the hotel. But Occidental Caribe has made our week an exciting one. Everything was excellent, including food, service, and atmosphere. We did have a small leak for some time due to the AC, but that was eventually fixed by the maintenance team who came within a few hours. I would like to give a shout to Maria Ramirez from the lobby bar, as well as Emmanuel the Coco Bongo Coordinator, and Chocalaty with the rest of the staff. Definitely recommend for a great experience!


    EVALUATION

    Round Indicators

    • august 16 2017
    • Beaumont, California
    • Family

    amontes951

    “Stay away”


    Horrible! Paid for an ocean front room and got a pool view with a peek f the ocean. I was told it is all the same. My room had water leaking in the bathroom and I had to use all my towels to clean it up. No one came to help. The maid would stock one water at a time and randomly stock all others. Had to call for maid service. Not only was the food very bad but the staff was not friendly. We were sat at dirty tables everytime when there was clean ones next to us. When they would come they would bring us 2 forks or spoons when there was 4 of us. I was locked out on my balcony because the door locks when you shut it and had to yell for help when the music stopped. When I asked for towels at the pool they would only exchange a few.This trip made me feel so unwelcome and uneasy that i tried to book an early trip back. Quite the opposite when I have gone on vacation before.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, I sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. At Occidental Caribe we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel. Thank you for your insights regarding our food, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • august 15 2017
    • East Lansing
    • Family

    Schertzing E

    “Family Vacation that Had Something for Everyone”


    The Occidental Caribe was our family's first all-inclusive resort experience, but it will certainly not be our last! We enjoyed the food, adored the beach, appreciated the wonderful staff (especially Alex our yoga instructor!) and indulged in the drinks and entertainment. We met people from countries across the globe and made memories to last a lifetime. Thanks for a wonderful experience!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to serving you again soon Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • august 15 2017

    “Amazing...”


    We did not have to complain about anything because everything was very nice, the service was very good, bars, restaurant and the entertainment team was the best with Gabriel chocolate making us laugh all day and also showing us those moves which by the way is very good dancer and A great person definitely had a great time...


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to serving you again soon Best Regards Director Occidental Caribe

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