Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9086 All inclusive resort on the beach that offers stunning pools and beautiful gardens the whole family can enjoy. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9086 4 out of 5 based on 9566 ratings. 9566 user reviews.
Occidental Caribe reviewed by mizjewel on . Don’t know why people complain First off this was my husband and I first international trip. After reading numerous reviews we choose Caribe. 1) clean rooms, hotel and beach 2) every single employee was courteous and helpful... Rating: 5
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 9564 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

3789

Very good

27% Complete

2660

Average

15% Complete

1459

Poor

8% Complete

856

Very poor

8% Complete

800

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    Round Indicators
    Linda D Gaithersburg. 01/14/2018 Couples

    “We like it!”

    We really enjoyed staying in this hotel, food at the buffet restaurant wasn’t that good as the food of the restaurant that you have make a reservation but still the service is good, if you are a red wine drinker as me, you won’t like the red wine that they serve, and they have for sale by bottles no good wines either, but they do make really good mojitos and other kinds of drinks.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal Director Occidental Caribe

    Round Indicators
    Nicole M 01/11/2018 Friends getaway

    “Great vacation, needs improvments”

    First impression was great, I must have got lucky with check-in because I was checked in within minutes. My friends however took 2 hours. (got there prior to my flight) The Resort was very pretty, clean, and a great atmosphere. Down fall for me was the drinks and food. Maybe this was because I was comparing it to Mexico, which has very different food choices. Our favorite place to eat was the little pizza hut, which had very limited hours, and was SO busy. Drinks were dissapointing.. were not that good, Maria was the only bartender the whole 5 night stay. I would come back, the entertainment was good, fun, pool arobics was funny, overall a good stay just dissapointed by a few things, nothing to ruin a vacation though, the beach and resort were beautiful.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Always at your disposal Director Occidental Caribe

    Round Indicators
    731mackenzieh Eagan, Minnesota. 01/11/2018 Couples

    “Not really an all inclusive”

    This really isnt an all inclusive. They charge for almost everything but the bare minimum. I have been to many other resorts and this is by far the worst. Most of the staff are very rude. apparently hygiene is a low priority being that I got sick at nearly all meals. The drinks are all just sugary and watered down. The good things about this place are the beach and the pool areas.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Always at your disposal Director Occidental Caribe

    Round Indicators
    726anderss 01/09/2018 Family

    “Incredible location”

    Nice hotel in great location. Felt like it was the best hotel after the beach. The food was absolutely amazing and delicious. The standard of the rooms was ok, no more. The staff were very different in their dealings. Some were very unattended while some were very nice and helpful.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are eager to regain your confidence during another occasion if you gave us that chance. Always at your disposal Director Occidental Caribe

    Round Indicators
    1mshartley Hubbard, Ohio. 01/09/2018 Family

    “Great Bartender”

    Our first impression of the resort was that the rooms needed some major updates. Ours smelled musty and was always sort of damp. The outside property was very nice as well as the beach, though. What really made this resort a lesser experience than i had hoped was the quality of the food. The four of us that went rarely found any food we could really say we enjoyed. Most of it was just downright bad. Also we had one incident that really made up my mind about the service at this resort. Every room comes with a safe that you can program with your own combination (to keep maintenance and housekeepers from stealing your stuff, which i thought was a red flag to begin with), one day i tried to open my safe and it wouldn't accept the combination i had set. i tried several times making sure it wasn't my mistake, and it wouldn't open, so i called the front desk, and they said security would be up in 10 minutes. twenty go by, and i call again. Again, they say security will be up in 10 minutes. We wait probably another 20-25 minutes and no one has showed up. My boyfriends mom then calls the front desk about our problem and they say the same thing. we fall asleep waiting for them and after about two hours total of waiting for someone to unlock my safe, my boyfriends mom goes to the front desk and demands that someone come and help us immediately. Only then did anything happen. When the security officer finally does arrive, he doesn't say a word to us, unlocks the safe, and then acts obviously annoyed when we asked him to wait for us to make sure nothing is missing. it was all a huge waste of time on my vacation. The greatest thing about this resort by far was the bartenders, especially one by the name of Yeuri Nunez. He treated our family very well throughout our stay. He was very nice, hospitable, and spoke English quite clearly compared to some others. We always looked forward to hanging out with him at the beach bar after everything else was closed. Overall, we all had a good vacation, but would be return to this resort? Surely not.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Caribe, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were very saddened to read your disappointment with the dining expériences, at Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. We do apologize for the technical problems you encountered in your room about the safe there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis, we will make sure that the procedure is being reinforced. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • january 14 2018
    • Gaithersburg
    • Couples

    Linda D

    “We like it!”


    We really enjoyed staying in this hotel, food at the buffet restaurant wasn’t that good as the food of the restaurant that you have make a reservation but still the service is good, if you are a red wine drinker as me, you won’t like the red wine that they serve, and they have for sale by bottles no good wines either, but they do make really good mojitos and other kinds of drinks.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • january 11 2018
    • Friends getaway

    Nicole M

    “Great vacation, needs improvments”


    First impression was great, I must have got lucky with check-in because I was checked in within minutes. My friends however took 2 hours. (got there prior to my flight) The Resort was very pretty, clean, and a great atmosphere. Down fall for me was the drinks and food. Maybe this was because I was comparing it to Mexico, which has very different food choices. Our favorite place to eat was the little pizza hut, which had very limited hours, and was SO busy. Drinks were dissapointing.. were not that good, Maria was the only bartender the whole 5 night stay. I would come back, the entertainment was good, fun, pool arobics was funny, overall a good stay just dissapointed by a few things, nothing to ruin a vacation though, the beach and resort were beautiful.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • january 11 2018
    • Eagan, Minnesota
    • Couples

    731mackenzieh

    “Not really an all inclusive”


    This really isnt an all inclusive. They charge for almost everything but the bare minimum. I have been to many other resorts and this is by far the worst. Most of the staff are very rude. apparently hygiene is a low priority being that I got sick at nearly all meals. The drinks are all just sugary and watered down. The good things about this place are the beach and the pool areas.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • january 9 2018
    • Family

    726anderss

    “Incredible location”


    Nice hotel in great location. Felt like it was the best hotel after the beach. The food was absolutely amazing and delicious. The standard of the rooms was ok, no more. The staff were very different in their dealings. Some were very unattended while some were very nice and helpful.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are eager to regain your confidence during another occasion if you gave us that chance. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • january 9 2018
    • Hubbard, Ohio
    • Family

    1mshartley

    “Great Bartender”


    Our first impression of the resort was that the rooms needed some major updates. Ours smelled musty and was always sort of damp. The outside property was very nice as well as the beach, though. What really made this resort a lesser experience than i had hoped was the quality of the food. The four of us that went rarely found any food we could really say we enjoyed. Most of it was just downright bad. Also we had one incident that really made up my mind about the service at this resort. Every room comes with a safe that you can program with your own combination (to keep maintenance and housekeepers from stealing your stuff, which i thought was a red flag to begin with), one day i tried to open my safe and it wouldn't accept the combination i had set. i tried several times making sure it wasn't my mistake, and it wouldn't open, so i called the front desk, and they said security would be up in 10 minutes. twenty go by, and i call again. Again, they say security will be up in 10 minutes. We wait probably another 20-25 minutes and no one has showed up. My boyfriends mom then calls the front desk about our problem and they say the same thing. we fall asleep waiting for them and after about two hours total of waiting for someone to unlock my safe, my boyfriends mom goes to the front desk and demands that someone come and help us immediately. Only then did anything happen. When the security officer finally does arrive, he doesn't say a word to us, unlocks the safe, and then acts obviously annoyed when we asked him to wait for us to make sure nothing is missing. it was all a huge waste of time on my vacation. The greatest thing about this resort by far was the bartenders, especially one by the name of Yeuri Nunez. He treated our family very well throughout our stay. He was very nice, hospitable, and spoke English quite clearly compared to some others. We always looked forward to hanging out with him at the beach bar after everything else was closed. Overall, we all had a good vacation, but would be return to this resort? Surely not.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Caribe, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were very saddened to read your disappointment with the dining expériences, at Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. We do apologize for the technical problems you encountered in your room about the safe there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis, we will make sure that the procedure is being reinforced. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards Director Occidental Caribe

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