Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 All inclusive resort on the beach that offers stunning pools and beautiful gardens the whole family can enjoy. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 8343 ratings. 8343 user reviews.
Occidental Caribe reviewed by marlenwhite on . Unforgettable !!! We had a 10 day stay at the hotel. We loved all the service its rooms the staff the food and the beach very beautiful punta cana has a spectacular sunset ... Thanks to Miss BIANKA the reception was... Rating: 5
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 8427 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

3291

Very good

28% Complete

2374

Average

15% Complete

1289

Poor

9% Complete

772

Very poor

8% Complete

702

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    Round Indicators
    Terminator600 Halifax, Canada. 04/26/2017

    “Family Wedding”

    My family and I went here in Apr, 2017 for a wedding. There were 24 of us. First, we were 3 hours waiting for our rooms to be ready. Once they said they were ready, they were not. Most of the rooms still had bed sheets on the floor, towels on the bathroom floor and dust everywhere, also some rooms had, that looked like someone had thrown up on the floor. Some beds that were made, once you pulled the sheets down, members found other peoples cloths inside, dirty sheets with stains and clothing under the beds and in the closets. Ceilings were falling down, mini bars were empty. It took them another 2 hours to sort it out, some rooms didn t get done until later the next day. The service sucked, you asked to talk to the manager and they never showed up or were to busy. The food was good, beach was great, no waiting time for chairs with shade. The two pools were good, entertainment could change a bit. We had several kids and the quiet pool was fantastic. The resort need a lot of work. We had asked for rooms in the renovated side but no luck. Some workers were very friendly while others didn't care if they even looked at you. We will not stay here again, chose a smaller resort. This was to be a 4-5 star, it is far from it. A 3 maybe....Not good enough for what you pay for. Take some advise, go somewhere else in Punta Cana. Like I said, the only thing that saved us from total misery was the outside of the resort, pools and beach. Thanks for reading my rant.
    Round Indicators
    Susana L 04/25/2017 Family

    “The best vacation ever”

    I will have to say the the live the I got hear it having it get Inn anywhere else and the gym very complit Narciso mad cool and he helped me a lot thank dow food also super the activity in the beach excellent in general I love it
    Round Indicators
    Andreas T 04/24/2017 Couples

    “Amazing!”

    Had an unbelievable time! Beach is amazing, pool is amazing, rooms were clean, the grounds keeping was mind blowing and there are endless things to do! Food and drinks were great with so many options and the staff was fantastic and helpful! If you get the chance, find Alexander! He's one of the entertainers and he will make your whole experience incredible! The guy deserves to be premoted! He's always got a smile of his face and wants to help you have lots fun and enjoy your stay! Overall if you're looking for a fun, yet relaxing tropical paradise, I would definitely recommend staying here! :)

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best Regards Director Occidental Caribe

    Round Indicators
    Richard D 04/24/2017 Family

    “Vacation with my family.”

    I stayed one month at the Occidental and the staff was amazing. I saw the trapeze show and got to know Franklin Villa. At the gym . This guy was always there to help and I also met the trainer nercido who helped me workout the whole month also gave a detailed plan to workout. Was a pleasure to go to the gym. The room service Belkin was amazing she kept our room clean and checked on us everyday when my son was sick. They really treated us like family

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    Round Indicators
    Nicole F 04/23/2017 Friends getaway

    “Poor Customer Service”

    I hate to complain but this was by far one of the worst all inclusive experiences I've ever had. THe ceiling light in the shower dripped cold water everyday we were there, often half flooding the floor. Then the shower wouldn't drain while you were showering so it came up to mid-calf level. Everyday it took a couple hours minimum for the repair men to show up and fix the leak. On the fourth day of having to fix the leak, the man who fixed the light left ceiling remnants and chipped caulking all over our floor and even used our toilet and did not flush! Our telephone didn't work to even call and ask for help so I had to trek to the front lobby to nicely ask. The cleanliness included hairballs (that were not ours since they were long black hair and we are blond hair), and dead bugs, and pubic hairs in the shower when we had first arrived upon check in (and had not even used the toilet let alone the shower). When I asked about a discount or compensation for the poor repairs, lack of cleaning that occurred, they replied we don't do anything for customers, unless you wanted to move rooms (it was our last night so we didn't bother). The food was sub-par, though the Dominican restaurant was hands down the best food and service (staff was friendly even!). THey don't offer free wifi and the towel service was horrible as if someone stole your towel, you were required to pay $20.

    EVALUATION

    Round Indicators

    • april 26 2017
    • Halifax, Canada

    Terminator600

    “Family Wedding”


    My family and I went here in Apr, 2017 for a wedding. There were 24 of us. First, we were 3 hours waiting for our rooms to be ready. Once they said they were ready, they were not. Most of the rooms still had bed sheets on the floor, towels on the bathroom floor and dust everywhere, also some rooms had, that looked like someone had thrown up on the floor. Some beds that were made, once you pulled the sheets down, members found other peoples cloths inside, dirty sheets with stains and clothing under the beds and in the closets. Ceilings were falling down, mini bars were empty. It took them another 2 hours to sort it out, some rooms didn t get done until later the next day. The service sucked, you asked to talk to the manager and they never showed up or were to busy. The food was good, beach was great, no waiting time for chairs with shade. The two pools were good, entertainment could change a bit. We had several kids and the quiet pool was fantastic. The resort need a lot of work. We had asked for rooms in the renovated side but no luck. Some workers were very friendly while others didn't care if they even looked at you. We will not stay here again, chose a smaller resort. This was to be a 4-5 star, it is far from it. A 3 maybe....Not good enough for what you pay for. Take some advise, go somewhere else in Punta Cana. Like I said, the only thing that saved us from total misery was the outside of the resort, pools and beach. Thanks for reading my rant.


    EVALUATION

    Round Indicators

    • april 25 2017
    • Family

    Susana L

    “The best vacation ever”


    I will have to say the the live the I got hear it having it get Inn anywhere else and the gym very complit Narciso mad cool and he helped me a lot thank dow food also super the activity in the beach excellent in general I love it


    EVALUATION

    Round Indicators

    • april 24 2017
    • Couples

    Andreas T

    “Amazing!”


    Had an unbelievable time! Beach is amazing, pool is amazing, rooms were clean, the grounds keeping was mind blowing and there are endless things to do! Food and drinks were great with so many options and the staff was fantastic and helpful! If you get the chance, find Alexander! He's one of the entertainers and he will make your whole experience incredible! The guy deserves to be premoted! He's always got a smile of his face and wants to help you have lots fun and enjoy your stay! Overall if you're looking for a fun, yet relaxing tropical paradise, I would definitely recommend staying here! :)


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • april 24 2017
    • Family

    Richard D

    “Vacation with my family.”


    I stayed one month at the Occidental and the staff was amazing. I saw the trapeze show and got to know Franklin Villa. At the gym . This guy was always there to help and I also met the trainer nercido who helped me workout the whole month also gave a detailed plan to workout. Was a pleasure to go to the gym. The room service Belkin was amazing she kept our room clean and checked on us everyday when my son was sick. They really treated us like family


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • april 23 2017
    • Friends getaway

    Nicole F

    “Poor Customer Service”


    I hate to complain but this was by far one of the worst all inclusive experiences I've ever had. THe ceiling light in the shower dripped cold water everyday we were there, often half flooding the floor. Then the shower wouldn't drain while you were showering so it came up to mid-calf level. Everyday it took a couple hours minimum for the repair men to show up and fix the leak. On the fourth day of having to fix the leak, the man who fixed the light left ceiling remnants and chipped caulking all over our floor and even used our toilet and did not flush! Our telephone didn't work to even call and ask for help so I had to trek to the front lobby to nicely ask. The cleanliness included hairballs (that were not ours since they were long black hair and we are blond hair), and dead bugs, and pubic hairs in the shower when we had first arrived upon check in (and had not even used the toilet let alone the shower). When I asked about a discount or compensation for the poor repairs, lack of cleaning that occurred, they replied we don't do anything for customers, unless you wanted to move rooms (it was our last night so we didn't bother). The food was sub-par, though the Dominican restaurant was hands down the best food and service (staff was friendly even!). THey don't offer free wifi and the towel service was horrible as if someone stole your towel, you were required to pay $20.


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