Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 All inclusive resort on the beach that offers stunning pools and beautiful gardens the whole family can enjoy. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 8272 ratings. 8272 user reviews.
Occidental Caribe reviewed by KarenLynnMiller on . Beautiful Big Resort This place is beautiful. The beach is the nicest I've ever seen. No seaweed. Warm, clear water. The food is plentiful and easily accessible, the quality is just okay. The entertainment begins at 9:30... Rating: 3
map

Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 8278 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

39% Complete

3241

Very good

28% Complete

2331

Average

15% Complete

1259

Poor

9% Complete

759

Very poor

8% Complete

689

Filter by

Sort by

    Round Indicators
    Vanessa B Fargo, North Dakota. 03/23/2017 Family

    “Nice beach, interior needs updating”

    A few pros and a lot of cons with this resort. I'll start with the pros. 1. Beach was beautiful. Long beach, beautiful sand, big swimming area. 2. Always loungers on the beach and by the pool available. However, getting to the swim-up bar was difficult due to the number of drunk spring-breakers. 3. Specialty restaurants were great; easy to get reservations and food was really good. 4. Bartenders were good. Good variety of daily drinks. Bar by the pool/below the Mexican restaurant was great! 5. Had two large pools - the outside of the hotel was much better than the inside. 6. The entertainment was better than most. Really enjoyed the "circus" night at the theater. Performers were excellent. Cons. 1. The hotel is in desperate need of remodeling. The bathrooms were gross. Walls needed painting, Tile throughout hotel needed to be replaced. Furniture in rooms needed replacement. Drawers stuck and wouldn't close. Since they recently changed ownership, am hoping they use the off season to remodel, building by building. 2. Mini-bar was never restocked during the entire trip. 3. Housekeeping was not good. Would collect used towels and not leave new ones. Had to find their cart to get some more soap. 4. Most offensive was the 650 high school seniors from Toronto staying at this resort on something called "s-trip". I don't know what parent in their right mind would let their 18 year old travel to a foreign country with "chaperones" only a year or two older. These students were intoxicated, disorderly, and disruptive during the bulk of our trip - screaming in the hallways at all hours of the nights, fighting, engaging in sexual behavior and carrying their very drunk peers out of the pool. Children would never be allowed to behave like this without getting kicked out of a hotel in Canada or the US. The parents who sent their kids on this trip should be ashamed. The hotel security FINALLY took control after 6 days when several of these students attempted to assault an elderly man in the restaurant. First night I got sleep all week. I hope that the hotel does not allow a program like this to come back. I think if I would have stayed at this hotel during another week, it may have been better as s-trip really ruined a lot of our vacation.
    Round Indicators
    John B Cambridge, Canada. 03/23/2017 Couples

    “Pros: Great staff and beach – Cons: rooms, and amenities (WIFI) need to improve”

    Party of 4 adults travelled from Toronto to Punta Cana, without kids. We booked late (no upgrades were available), and had no illusions about what we booked, and we picked the resort for the beaches in Punta Cana: • Check-in: Pearson check-in with Sunwing was slow – 3 hours – print your boarding passes at home and skip the check-in line-up. • Airport Punta-Cana: fast – amazing! Don't forget entry fee $10US and departure fee $20US. • Check-in hotel: Slow – arrived around noon, check-in at 3pm – one room was ready at 4pm, the other was ready at 6:30pm. • Beach and staff: fantastic – clear water, fine sand, and super-nice, and genuine staff. • Resort: appearance needs to be refreshed – the Spanish colonial styling has faded, and there are signs of aging – needs an update. • Rooms: need some sound proofing and TLC – (building 2, 4th floor), with vaulted ceiling – decent looking room with no sound proofing. We could hear neighbours speaking in normal conversation as if they were in the room. The room faced the amphitheatre and it was loud but shows ended at a reasonable time. The water pressure was poor. The house keeping was varied and didn't restock water some days (felt cheap, not inept) • Food: Mexican, great for lunch and close to the beach; buffet is decent (good variety, bland); Dominican, likely our best meal at the resort; Italian and Japanese were both decent with standard all-inclusive fair. • Services: water boards, sign-out – free and fun; no WIFI without extra fees (in 2017?); massage – skip it; no beach service and no/very limited pool service. • Other: the staff are running and super busy. Barcelo needs to hire more staff. • Demographic and hotel rating: college students, families with 1 to 2 kids, young couples – the price is good and the hotel is fine. 3 to 3.5 star.
    Round Indicators
    brittanyball1992 Charleston, West Virginia. 03/23/2017 Friends getaway

    “In Depth Review - Great Value”

    Upon arriving at the Occidental Caribe, we had a little bit of problems with check-in. Not a lot of the staff was fluent enough in English to adequately help us and everyone kept telling us different things. It took a few hours to get sorted out and although our party of 8 had all requested rooms beside eachother, some of us were as far as 2 buildings away. The rooms are a little hard to find if you aren't used to the numbering system. The first number is the building, the second number is the floor, and the last two numbers are the room number. After that first initial bump, everything was wonderful. The food: For the first night, we had to eat at the buffet which is not that great. The second day we ate breakfast and lunch at the buffet, which again was not very impressive. Everything was bland and I struggled to find something I liked. That night we tried Kyoto, the Japanese restaurant, because several of the reviews raved about it and said it was the best restaurant on the resort. Although everyone ordered different meats for their entree (choices between chicken, shrimp, and fish) we all received the same three meats (chicken, shrimp, and steak). The steak was very greasy and not to my liking, but the rest of the food was mediocre. The third day we discovered Don Simon Pizzeria, which was the best lunch we'd had up to this point. We ate it not only on our third day, but also on our fourth day and before departure. One of the waiters there became very familiar with us and was a blast. He made sure we always had a beer in hand and got our pizzas to us very quickly when we were on a time crunch. On the third day we ate at the surf and turf restaurant, Marenostrum, for dinner. The food here was significantly better than that of Kyoto. For dinner on the fourth day we ate at El Conuco, the Dominican restaurant. Everyone sampled each other's dishes and there wasn't one thing we didn't like. This became our favorite restaurant up to this point. On the fifth day, we discovered Mirador, a mexican restaurant that was also open for lunch. This was the best lunch place we found there, and all of us enjoyed each meal we got there. The salad bar had a lot of options and made the wait for our food go by fast. We at there on both the fifth and sixth days. For dinner, we decided to try La Comedie, which specializes in French cuisine. This was by far the best place to eat for dinner and we would have returned on our last day had the only available reservation not been until 9:30. The waitress we had was very friendly and joked around with our group. She and the waiter from Don Simon were definitely the two best servers we had for our meals. I really wish we would have discovered this restaurant sooner so we would have had the opportunity to return so I could get another dish. The last day we returned to the Dominican restaurant because the French restaurant only had late reservations and Dominican was the second best cuisine we had. The bars/pools: My advice to you is to bring your own cup to fill up at the bar. We went when a lot of students were on spring break, and you would wait in line for a few minutes and only be allowed to get two small plastic cups of drinks. However, if you brought your own, they would fill it up with whatever drink you wanted and oftentimes would let you get an additional plastic cup. El Coco Pool Bar located in the pool had the worst service. The bartenders would look directly at my friend and I who had been trying to get a drink for 10+ minutes and help someone directly beside us instead without even acknowledging us. After a few experiences like this, we began walking around to Bohio Bar, located on the other side of the snack buffet for our drinks. One bartender there in particular, Olbin, was amazing. He always greeted us with a smile and remembered us each time we returned. When we went to the other pool for a few days and returned to the Bohio Bar, he said he had missed us and was excited to see us again. He was not a light-pourer when it came to our drinks, but they still tasted amazing. When we would return for more drinks throughout the day, he would ask us how the previous drinks tasted to make sure we liked them. El Mirador Pool Bar never really had a line. It was located near I guess what was the "adults only" pool, which we started going to after we discovered it around the third day. We quit going to our normal pool because there was a very large amount of spring breakers and the legal drinking age is 18. There were also a lot of high schoolers on a trip and you could tell who was under 21 by the obnoxious way they were acting towards other guests and the staff and their impatience in the lines. Several of them were being wheeled back to their room in wheelchairs by the end of the night and I had to wake up one girl I found past out in a bathroom stall and help her find her friends. However, El Mirador Pool Bar along with the pool located beside it were a much more relaxed environment. This is the pool with the chairs located partially in the water. However, it can be difficult to find an umbrella if you don't get there early enough. The lobby bars were both pretty much equal. We went there on our way to the pools in the morning and sat at the tables nearby for the entertainment. Strikers Sports Bar was very uncrowded. We didn't find it until one of our last days and we were some of the only people in there. Although there was only one bartender, she did a great job. There were several pool tables in the bar and it was a very relaxing environment. The casino along with the casino bar were terrible. Do NOT go to the casino - it's even more of a waste of money than the casinos from home. One of my friends and I don't gamble, so we went to the bar to get drinks. One of the bartenders came out, saw us, did something on the counter, and left. We sat there for about ten minutes without being served while they hid in the back. Eventually our gambling friends were finished with the casino and we left. The best drinks there were definitely the mojitos and the Miami vices. Unfortunately, every bar ran out of mint leaves for the mojitos on one of our first days there. Entertainment: We did not visit the theater. However, on the beach and in one of the pools there were volleyball nets with provided volleyballs. The giant chess set became scalding to try to play with during the day. I'm not sure if it was something they were doing because it was spring break for a lot of college students, but there were staff who hyped everyone up and held bikini contests, volleyball contests, darts contests, and several other events. There were people walking around with various animals (iguana, parrots, monkeys) that would take your picture with the animals. It did not cost anything to have the picture taken, but later you were able to view the pictures and they were $15 a piece to purchase. Partway through our trip we were approached by someone asking us if we would like to do a "Booze Cruise." This is when you go out on a boat for a day with an open bar and do various activities depending on what is offered for that particular cruise. This is the only excursion we did, and we were not disappointed. Compared to the other excursions we were considering, it was about half the price. We were shuttled to an area about 30 minutes away to board our boat. The boat had a DJ, a bar, and a few entertainers. We went to a location where we were allowed to snorkel, which wasn't for me. We then went by the tanks where they keep the dolphins enclosed for people to swim with and we were able to see them. We went to another location where the water was about waste deep and were able to get out and swim. This particular boat had a slide off the side of it and it was a blast. The staff: It's a good idea to know just a little bit of Spanish if you are traveling here. The majority of the cleaning people don't speak any English at all, and I feel like it's courteous to try to speak the native language anyways. I spoke above about how when checking in no one spoke fluent enough English to assist us, so we ended up having to call somewhere(SEVERAL times - when the receiver answered the phone in Spanish and we said "no hablo espanol" we were typically told we were being transferred and then got "disconnected") to fix our problems. If you demonstrated to the servers/bartenders/etc. that you knew even a little bit of Spanish, they would get excited and encourage you to speak to them. They were also more willing to serve you and more pleasurable, which is understandable. The people who clean your room come around at random times in the morning and I suggest when you see them to request new waters each day along with new towels. If not requested, these items will not always be replaced. I'm not sure when they cleaned our rooms/made our beds because after we saw them the first time we would leave and upon returning they would be made. As mentioned above there were a few outstanding staff members, however I only know the name of one of them. There was a waiter at Don Simon pizzeria who was amazing and treated us like good friends. There was also a waitress at La Comedie (the French restaurant) who was very lively and provided us with everything we needed. The best bartender hands down was Olbin. Summary/General Tips: -Best lunch-Mirador Mexican Restaurant, followed by Don Simon Pizzeria -Best dinner-La Comedie French Restaurant followed by El Conuco Dominican Restaurant -bring your own cup to be filled with drinks -ask for new water/towels every day -The water at the restaurants/bars is ok to drink. We watched them fill it with bottled water. However, we used the bottled water in our room to brush our teeth per one of our waiter's suggestion. -If you really like a waiter/bartender's service, a small gratuity goes a long way. We tipped just a few dollars (less than or equal to 5 each time) and they definitely remembered us and took care of us. -There are some American liquors at a few bars. Ask each bar if they have Jim Beam, Absolute, or Dewar's. The most likely ones to have it are the lobby bars or El Mirador Pool Bar. -It's very beneficial to know some basic Spanish
    Round Indicators
    Liad Z 03/23/2017 Couples

    “Beautiful resort, Bad management!”

    My boyfriend and I just got back yesterday from Occidental Caribe with another couple. Let me start off by saying I rarely write reviews but I felt as if I had to write one for this hotel. Overall our stay was good I would only really complain about the staff and the rooms. The staff was not helpful and very rude. The rooms were gross and although they are renovating them they can not give rooms to people with mold. CHECK IN/ROOM: We got there on a Saturday around 1:00pm and it was not crowded at all for check in, we went to the front desk to check in and the guy said to come back around 3:00pm because the room was not ready yet. As you wait fro the rooms they do allow you to have access to the entire resort and they will hold your luggage for you. We went back at 3:30pm and the line was ridiculous. They had one person helping everyone. We waited around an hour on that line. We finally got our room and it was gross. Mold on the ceiling, bed sheets were stained and blood stains on the floor. I immediately went back to the front desk and the lady was not helpful at all, I had to ask over and over again to talk to a manager. Manager finally came to the room so I could show him how gross the room was and he apologized and moved us to a better room. If you do decide to stay at this hotel I would recommend you spending a few extra $$ on a nicer room don't settle for the standard rooms. FOOD: My boyfriend and I are not picky at all so we thought the buffet was decent. Breakfast was great had a good variety, lunch and dinner was pretty much the same food. I highly recommend the pizza place for lunch (Don Simon, its above the seafood restaurant near the beach). Reservations for dinner went pretty smooth. Depending on how many nights you stay you get X amount of reservations before hand but after that you need to go to guest services to make reservations early in the morning. We went to the Japanese Restaurant it was a great just not enough food was served. We also went to the French Restaurant, if you have eaten at a good French restaurant before do not go here the food was gross we did not enjoy any of it. The Dominican restaurant was great as well just expected more from it as we were in The Dominican. They do have 2 buffets for lunch one in the main lobby and one near the beach. The one near the beach is smaller and not much of a variety. They do have a BBQ for lunch as well (located near the main pool) that serves hamburgers, hotdogs and fries. ENTERTAINMENT: Entertainment was average, not much happened throughout the day. They had water aerobics and played a few volleyball games but that was about it. They had a show every night at the theatre around 9:30. The casino is a waste of time and money, very small, nothing to do down there. POOL/BEACH: The grounds of the hotel were beautiful. The pool and beach were clean and nothing to complain about. There were always places to sit and enough towels for everyone. We were there during spring break for college/high school, they weren't as obnoxious and I read some reviews before we left. They were loud but you can't expect them not to be. We found going to the pool near the kiddie pool was more quite. STAFF: Most of the people who worked here were not happy at all. They were so rude and were not helpful at all. This place has such potential but there management is HORRIBLE! The grounds of the place is beautiful and they are renovating rooms so I think it will be even nice however they need to get there staff to be nicer.
    Round Indicators
    KarenLynnMiller Rootstown, Ohio. 03/22/2017 Couples

    “Beautiful Big Resort ”

    This place is beautiful. The beach is the nicest I've ever seen. No seaweed. Warm, clear water. The food is plentiful and easily accessible, the quality is just okay. The entertainment begins at 9:30 nightly in the amphitheater. Good shows, talented performers. Sound system not good if you are sitting in back. Casino is not really worth mentioning, it's super small and a waste of time. Pool areas are clean and lots of fun. More umbrellas or shaded spaces for people who burn easily would be nice. Rooms very clean. There is a problem getting bath towels here. They take your dirty but don't give you clean ones until later in day. It seems like they don't have enough for all of the rooms. Some of the staff seemed like they were irritated with the Americans and Canadians who didn't know how to speak the language. All in all a nice place. Our first time in Punta Cana.

    EVALUATION

    Round Indicators

    • march 23 2017
    • Fargo, North Dakota
    • Family

    Vanessa B

    “Nice beach, interior needs updating”


    A few pros and a lot of cons with this resort. I'll start with the pros. 1. Beach was beautiful. Long beach, beautiful sand, big swimming area. 2. Always loungers on the beach and by the pool available. However, getting to the swim-up bar was difficult due to the number of drunk spring-breakers. 3. Specialty restaurants were great; easy to get reservations and food was really good. 4. Bartenders were good. Good variety of daily drinks. Bar by the pool/below the Mexican restaurant was great! 5. Had two large pools - the outside of the hotel was much better than the inside. 6. The entertainment was better than most. Really enjoyed the "circus" night at the theater. Performers were excellent. Cons. 1. The hotel is in desperate need of remodeling. The bathrooms were gross. Walls needed painting, Tile throughout hotel needed to be replaced. Furniture in rooms needed replacement. Drawers stuck and wouldn't close. Since they recently changed ownership, am hoping they use the off season to remodel, building by building. 2. Mini-bar was never restocked during the entire trip. 3. Housekeeping was not good. Would collect used towels and not leave new ones. Had to find their cart to get some more soap. 4. Most offensive was the 650 high school seniors from Toronto staying at this resort on something called "s-trip". I don't know what parent in their right mind would let their 18 year old travel to a foreign country with "chaperones" only a year or two older. These students were intoxicated, disorderly, and disruptive during the bulk of our trip - screaming in the hallways at all hours of the nights, fighting, engaging in sexual behavior and carrying their very drunk peers out of the pool. Children would never be allowed to behave like this without getting kicked out of a hotel in Canada or the US. The parents who sent their kids on this trip should be ashamed. The hotel security FINALLY took control after 6 days when several of these students attempted to assault an elderly man in the restaurant. First night I got sleep all week. I hope that the hotel does not allow a program like this to come back. I think if I would have stayed at this hotel during another week, it may have been better as s-trip really ruined a lot of our vacation.


    EVALUATION

    Round Indicators

    • march 23 2017
    • Cambridge, Canada
    • Couples

    John B

    “Pros: Great staff and beach – Cons: rooms, and amenities (WIFI) need to improve”


    Party of 4 adults travelled from Toronto to Punta Cana, without kids. We booked late (no upgrades were available), and had no illusions about what we booked, and we picked the resort for the beaches in Punta Cana: • Check-in: Pearson check-in with Sunwing was slow – 3 hours – print your boarding passes at home and skip the check-in line-up. • Airport Punta-Cana: fast – amazing! Don't forget entry fee $10US and departure fee $20US. • Check-in hotel: Slow – arrived around noon, check-in at 3pm – one room was ready at 4pm, the other was ready at 6:30pm. • Beach and staff: fantastic – clear water, fine sand, and super-nice, and genuine staff. • Resort: appearance needs to be refreshed – the Spanish colonial styling has faded, and there are signs of aging – needs an update. • Rooms: need some sound proofing and TLC – (building 2, 4th floor), with vaulted ceiling – decent looking room with no sound proofing. We could hear neighbours speaking in normal conversation as if they were in the room. The room faced the amphitheatre and it was loud but shows ended at a reasonable time. The water pressure was poor. The house keeping was varied and didn't restock water some days (felt cheap, not inept) • Food: Mexican, great for lunch and close to the beach; buffet is decent (good variety, bland); Dominican, likely our best meal at the resort; Italian and Japanese were both decent with standard all-inclusive fair. • Services: water boards, sign-out – free and fun; no WIFI without extra fees (in 2017?); massage – skip it; no beach service and no/very limited pool service. • Other: the staff are running and super busy. Barcelo needs to hire more staff. • Demographic and hotel rating: college students, families with 1 to 2 kids, young couples – the price is good and the hotel is fine. 3 to 3.5 star.


    EVALUATION

    Round Indicators

    • march 23 2017
    • Charleston, West Virginia
    • Friends getaway

    brittanyball1992

    “In Depth Review - Great Value”


    Upon arriving at the Occidental Caribe, we had a little bit of problems with check-in. Not a lot of the staff was fluent enough in English to adequately help us and everyone kept telling us different things. It took a few hours to get sorted out and although our party of 8 had all requested rooms beside eachother, some of us were as far as 2 buildings away. The rooms are a little hard to find if you aren't used to the numbering system. The first number is the building, the second number is the floor, and the last two numbers are the room number. After that first initial bump, everything was wonderful. The food: For the first night, we had to eat at the buffet which is not that great. The second day we ate breakfast and lunch at the buffet, which again was not very impressive. Everything was bland and I struggled to find something I liked. That night we tried Kyoto, the Japanese restaurant, because several of the reviews raved about it and said it was the best restaurant on the resort. Although everyone ordered different meats for their entree (choices between chicken, shrimp, and fish) we all received the same three meats (chicken, shrimp, and steak). The steak was very greasy and not to my liking, but the rest of the food was mediocre. The third day we discovered Don Simon Pizzeria, which was the best lunch we'd had up to this point. We ate it not only on our third day, but also on our fourth day and before departure. One of the waiters there became very familiar with us and was a blast. He made sure we always had a beer in hand and got our pizzas to us very quickly when we were on a time crunch. On the third day we ate at the surf and turf restaurant, Marenostrum, for dinner. The food here was significantly better than that of Kyoto. For dinner on the fourth day we ate at El Conuco, the Dominican restaurant. Everyone sampled each other's dishes and there wasn't one thing we didn't like. This became our favorite restaurant up to this point. On the fifth day, we discovered Mirador, a mexican restaurant that was also open for lunch. This was the best lunch place we found there, and all of us enjoyed each meal we got there. The salad bar had a lot of options and made the wait for our food go by fast. We at there on both the fifth and sixth days. For dinner, we decided to try La Comedie, which specializes in French cuisine. This was by far the best place to eat for dinner and we would have returned on our last day had the only available reservation not been until 9:30. The waitress we had was very friendly and joked around with our group. She and the waiter from Don Simon were definitely the two best servers we had for our meals. I really wish we would have discovered this restaurant sooner so we would have had the opportunity to return so I could get another dish. The last day we returned to the Dominican restaurant because the French restaurant only had late reservations and Dominican was the second best cuisine we had. The bars/pools: My advice to you is to bring your own cup to fill up at the bar. We went when a lot of students were on spring break, and you would wait in line for a few minutes and only be allowed to get two small plastic cups of drinks. However, if you brought your own, they would fill it up with whatever drink you wanted and oftentimes would let you get an additional plastic cup. El Coco Pool Bar located in the pool had the worst service. The bartenders would look directly at my friend and I who had been trying to get a drink for 10+ minutes and help someone directly beside us instead without even acknowledging us. After a few experiences like this, we began walking around to Bohio Bar, located on the other side of the snack buffet for our drinks. One bartender there in particular, Olbin, was amazing. He always greeted us with a smile and remembered us each time we returned. When we went to the other pool for a few days and returned to the Bohio Bar, he said he had missed us and was excited to see us again. He was not a light-pourer when it came to our drinks, but they still tasted amazing. When we would return for more drinks throughout the day, he would ask us how the previous drinks tasted to make sure we liked them. El Mirador Pool Bar never really had a line. It was located near I guess what was the "adults only" pool, which we started going to after we discovered it around the third day. We quit going to our normal pool because there was a very large amount of spring breakers and the legal drinking age is 18. There were also a lot of high schoolers on a trip and you could tell who was under 21 by the obnoxious way they were acting towards other guests and the staff and their impatience in the lines. Several of them were being wheeled back to their room in wheelchairs by the end of the night and I had to wake up one girl I found past out in a bathroom stall and help her find her friends. However, El Mirador Pool Bar along with the pool located beside it were a much more relaxed environment. This is the pool with the chairs located partially in the water. However, it can be difficult to find an umbrella if you don't get there early enough. The lobby bars were both pretty much equal. We went there on our way to the pools in the morning and sat at the tables nearby for the entertainment. Strikers Sports Bar was very uncrowded. We didn't find it until one of our last days and we were some of the only people in there. Although there was only one bartender, she did a great job. There were several pool tables in the bar and it was a very relaxing environment. The casino along with the casino bar were terrible. Do NOT go to the casino - it's even more of a waste of money than the casinos from home. One of my friends and I don't gamble, so we went to the bar to get drinks. One of the bartenders came out, saw us, did something on the counter, and left. We sat there for about ten minutes without being served while they hid in the back. Eventually our gambling friends were finished with the casino and we left. The best drinks there were definitely the mojitos and the Miami vices. Unfortunately, every bar ran out of mint leaves for the mojitos on one of our first days there. Entertainment: We did not visit the theater. However, on the beach and in one of the pools there were volleyball nets with provided volleyballs. The giant chess set became scalding to try to play with during the day. I'm not sure if it was something they were doing because it was spring break for a lot of college students, but there were staff who hyped everyone up and held bikini contests, volleyball contests, darts contests, and several other events. There were people walking around with various animals (iguana, parrots, monkeys) that would take your picture with the animals. It did not cost anything to have the picture taken, but later you were able to view the pictures and they were $15 a piece to purchase. Partway through our trip we were approached by someone asking us if we would like to do a "Booze Cruise." This is when you go out on a boat for a day with an open bar and do various activities depending on what is offered for that particular cruise. This is the only excursion we did, and we were not disappointed. Compared to the other excursions we were considering, it was about half the price. We were shuttled to an area about 30 minutes away to board our boat. The boat had a DJ, a bar, and a few entertainers. We went to a location where we were allowed to snorkel, which wasn't for me. We then went by the tanks where they keep the dolphins enclosed for people to swim with and we were able to see them. We went to another location where the water was about waste deep and were able to get out and swim. This particular boat had a slide off the side of it and it was a blast. The staff: It's a good idea to know just a little bit of Spanish if you are traveling here. The majority of the cleaning people don't speak any English at all, and I feel like it's courteous to try to speak the native language anyways. I spoke above about how when checking in no one spoke fluent enough English to assist us, so we ended up having to call somewhere(SEVERAL times - when the receiver answered the phone in Spanish and we said "no hablo espanol" we were typically told we were being transferred and then got "disconnected") to fix our problems. If you demonstrated to the servers/bartenders/etc. that you knew even a little bit of Spanish, they would get excited and encourage you to speak to them. They were also more willing to serve you and more pleasurable, which is understandable. The people who clean your room come around at random times in the morning and I suggest when you see them to request new waters each day along with new towels. If not requested, these items will not always be replaced. I'm not sure when they cleaned our rooms/made our beds because after we saw them the first time we would leave and upon returning they would be made. As mentioned above there were a few outstanding staff members, however I only know the name of one of them. There was a waiter at Don Simon pizzeria who was amazing and treated us like good friends. There was also a waitress at La Comedie (the French restaurant) who was very lively and provided us with everything we needed. The best bartender hands down was Olbin. Summary/General Tips: -Best lunch-Mirador Mexican Restaurant, followed by Don Simon Pizzeria -Best dinner-La Comedie French Restaurant followed by El Conuco Dominican Restaurant -bring your own cup to be filled with drinks -ask for new water/towels every day -The water at the restaurants/bars is ok to drink. We watched them fill it with bottled water. However, we used the bottled water in our room to brush our teeth per one of our waiter's suggestion. -If you really like a waiter/bartender's service, a small gratuity goes a long way. We tipped just a few dollars (less than or equal to 5 each time) and they definitely remembered us and took care of us. -There are some American liquors at a few bars. Ask each bar if they have Jim Beam, Absolute, or Dewar's. The most likely ones to have it are the lobby bars or El Mirador Pool Bar. -It's very beneficial to know some basic Spanish


    EVALUATION

    Round Indicators

    • march 23 2017
    • Couples

    Liad Z

    “Beautiful resort, Bad management!”


    My boyfriend and I just got back yesterday from Occidental Caribe with another couple. Let me start off by saying I rarely write reviews but I felt as if I had to write one for this hotel. Overall our stay was good I would only really complain about the staff and the rooms. The staff was not helpful and very rude. The rooms were gross and although they are renovating them they can not give rooms to people with mold. CHECK IN/ROOM: We got there on a Saturday around 1:00pm and it was not crowded at all for check in, we went to the front desk to check in and the guy said to come back around 3:00pm because the room was not ready yet. As you wait fro the rooms they do allow you to have access to the entire resort and they will hold your luggage for you. We went back at 3:30pm and the line was ridiculous. They had one person helping everyone. We waited around an hour on that line. We finally got our room and it was gross. Mold on the ceiling, bed sheets were stained and blood stains on the floor. I immediately went back to the front desk and the lady was not helpful at all, I had to ask over and over again to talk to a manager. Manager finally came to the room so I could show him how gross the room was and he apologized and moved us to a better room. If you do decide to stay at this hotel I would recommend you spending a few extra $$ on a nicer room don't settle for the standard rooms. FOOD: My boyfriend and I are not picky at all so we thought the buffet was decent. Breakfast was great had a good variety, lunch and dinner was pretty much the same food. I highly recommend the pizza place for lunch (Don Simon, its above the seafood restaurant near the beach). Reservations for dinner went pretty smooth. Depending on how many nights you stay you get X amount of reservations before hand but after that you need to go to guest services to make reservations early in the morning. We went to the Japanese Restaurant it was a great just not enough food was served. We also went to the French Restaurant, if you have eaten at a good French restaurant before do not go here the food was gross we did not enjoy any of it. The Dominican restaurant was great as well just expected more from it as we were in The Dominican. They do have 2 buffets for lunch one in the main lobby and one near the beach. The one near the beach is smaller and not much of a variety. They do have a BBQ for lunch as well (located near the main pool) that serves hamburgers, hotdogs and fries. ENTERTAINMENT: Entertainment was average, not much happened throughout the day. They had water aerobics and played a few volleyball games but that was about it. They had a show every night at the theatre around 9:30. The casino is a waste of time and money, very small, nothing to do down there. POOL/BEACH: The grounds of the hotel were beautiful. The pool and beach were clean and nothing to complain about. There were always places to sit and enough towels for everyone. We were there during spring break for college/high school, they weren't as obnoxious and I read some reviews before we left. They were loud but you can't expect them not to be. We found going to the pool near the kiddie pool was more quite. STAFF: Most of the people who worked here were not happy at all. They were so rude and were not helpful at all. This place has such potential but there management is HORRIBLE! The grounds of the place is beautiful and they are renovating rooms so I think it will be even nice however they need to get there staff to be nicer.


    EVALUATION

    Round Indicators

    • march 22 2017
    • Rootstown, Ohio
    • Couples

    KarenLynnMiller

    “Beautiful Big Resort ”


    This place is beautiful. The beach is the nicest I've ever seen. No seaweed. Warm, clear water. The food is plentiful and easily accessible, the quality is just okay. The entertainment begins at 9:30 nightly in the amphitheater. Good shows, talented performers. Sound system not good if you are sitting in back. Casino is not really worth mentioning, it's super small and a waste of time. Pool areas are clean and lots of fun. More umbrellas or shaded spaces for people who burn easily would be nice. Rooms very clean. There is a problem getting bath towels here. They take your dirty but don't give you clean ones until later in day. It seems like they don't have enough for all of the rooms. Some of the staff seemed like they were irritated with the Americans and Canadians who didn't know how to speak the language. All in all a nice place. Our first time in Punta Cana.


    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z