Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 All inclusive resort on the beach that offers stunning pools and beautiful gardens the whole family can enjoy. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 8670 ratings. 8670 user reviews.
Occidental Caribe reviewed by Andy R on . Worst Ever I was traveling with 5 of my friends and as we enter the hotel there was a long line to check-in, (can be busy at times, so we understood that). Once we were at the desk a young lady (Ambar) was... Rating: 2
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 8752 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

3436

Very good

28% Complete

2460

Average

15% Complete

1335

Poor

9% Complete

793

Very poor

8% Complete

731

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    Round Indicators
    ybac2017 Toronto, Canada. 06/20/2017 Couples

    “Wedding Anniversary”

    We spent our 30th wedding anniversary in this s hotel. We stayed on the 7th floor which is the older part of the hotel. Our room is clean and the mini bar is stacked daily. The biggest complain we have is about the bed. It's "squeeky" ir should be replaced ASAP.. The good thing about this hotel are the friendly staff especially Ariel Forchue who works at the Alcazar Buffet. He made sure that our tea is with hot water taken direct from the kitchen. He asked about us, how long we staying. Another staff that made our anniversary day memorable was Angel Perez. He served our Romantic Lobster Dinner on the beach. He took nice photos of us.
    Round Indicators
    TexasLady Dallas. 06/20/2017 Family

    “Occidental Caribe, Punta Cana Beautiful Property Horrible service and Food!!!!!”

    We had a family of 13 travel from June 10th to the 16th for mine and my husbands birthday's and my Grand daughter in Law's graduation. Upon arrival the property was absolutely beautiful. But don't let looks deceive you. That was the only GOOD thing about the property. We spent the first full day at the pool and ate at the buffet. (This is where the problems started) by Sunday late, My grand daughter in Law started feeling bad, running a fever and throwing up and "other" things. By Monday morning she was so weak she couldn't lift her head from the pillow. We all ate the same thing from the buffet but she had "sardines" and no one else did. We called the on site Doctor (LOL) he suggested we take her to the hospital. We tried to contact the front desk and CS manager with no response from the hotel. When they did contact us several days later they said it couldn't have been the food because no one else was sick. She was diagnosed with a bacterial infection (like they would tell us if there was) Anyway, the hotel was very rude and un-helpful. We asked if they could send up some broth to her and they said we would have to call room service which a bowl of soup would have cost $12 a bowl. REALLY, my grandson spent his whole vacation in the room with her because she was so sick she couldn't even stand. We took her to the hospital and that trip cost $555 US. They wanted her to stay over night and we asked what that would cost, $2000 was the price for an overnight stay. This young lady doesn't have insurance and I didn't have an extra $2000 to spend at the hospital. So the Dr. gave her a shot and a bag of med's and sent her back to the hotel. We tried to speak to the General Manager but he was always gone or busy. I did finally speak to the CS mgr and as a "We are Sorry" for all my kid's went through they gave us 1 day refund for the room and a dinner on the beach. So they think that a free dinner on the beach in an All Inclusive Hotel and a 1 night stay refund will make things right after we spent over $15000.00 for a family of 13 to celebrate a mile stone of 3 of our group. BTW I missed my own birthday dinner celebration because I was at the hospital with my girl. We (my family) has been to the DR 9 times and this is the first time I have ever taken time to do a review but I want to WARN all that go to the Occidental Caribe, DON'T GO, if you do DON'T EAT FROM THE BUFFET!! Also, I wanted to mention that the last 3 nights we were there, we were very concerned about our grandson's (2 - 13 year olds and 1 - 15 year old) being at the resort because there was a bunch of Prostitutes hanging out in the lobbies. This made me very uncomfortable. I would not let them hang out like I have at other resorts we have been too. I hope this helps anyone else that might be thinking about going to Occidental Caribe.
    Round Indicators
    Tina K 06/20/2017 Family

    “It is paradise”

    It is paradise. Super placement, from a window the ocean, food super, is a large number of fruit, fishes, seafood, meat. Recently compressed juice! Every evening a magnificent show, on different subjects. Competitions. In the afternoon sports competitions. It is a lot of places for having a snack and night also. Benevolent bartenders. All personnel of hotel benevolent!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our hotel for such a special occasion, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We certainly look forward to serving you again Best Regards Director Occidental Caribe

    Round Indicators
    Ryan G Philiadelphia. 06/20/2017 Couples

    “So relaxing, great staff, would go again”

    The resort is beautiful! The most gorgeous beach Ive ever seen. So relaxing and plenty of chairs and palm trees to relax on the beautiful beaches. Lots of activities to keep you busy, I personally liked the beach volleyball right at the center of the walk on to the beach. Top shelf liquors and bars perfectly spread out throughout the resort. All the bartenders were awesome, especially the ones at the swim up bar. PRO TIPS- 1) TIP a few dollars, especialy at the pool bar, and you wont even have to ask for another drink, itll be made as soon as you are almost done your previous drink. Not many people tip, so if you do, you get extra good service. A few dollars here and there wont kill you. 2) Get up early one morning while the guys are trimming the palms. Ask one for a coconut to drink out of. he will cut one down and chop it open with his machete, and boom, you are drinking rum out of a coconut for the rest of the day. 3) Get out and do stuff! Only downsides- 1) check in process is a cluster. Expect to be there for a while. 2) buffet is adequate. Nothing that good but restaurants are delicious. 3) Leaving sucked, I didn't want to go home.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards Director Occidental Caribe

    Round Indicators
    bhagavp Windsor, Canada. 06/19/2017 Couples

    “Occidental Caribe, Punta Cana **WOULD NEVER GO BACK**”

    On our travel date we were excited to have some relaxing time away for our honeymon. Upon arrival we were not greeted with any excitement, and told the room would not be available until 3pm. We walked around and at 3pm we were then told it would be 45min longer. After speaking with management we were given a room. We were told it was an ocean view. We overlooked the kids pool, which then overlooked the beach and the water. The service of the employees was horrible. The employees were more interested in talking to each other then they were serving the guests that spent a lot of money to stay at that hotel. We ate several meals without water, and always had to go looking for silverware. The mini fridge in our room was only stocked once on our 5 day trip. We had no towels one night after we got back from a muddy excursion. It was 7pm and after many phone calls, and trips down to the front desk and customer service, 2 hours pass and I decided to dry off with my bed sheet so I could go for dinner before it closed. There was limited music and excitement. The beach was closed around 7pm as well as the pools. When my husband spoke to the front about this being our honeymoon, anything special/extra was going to cost something. Many of our friends were greeted with something special- cocktails,fruit baskets, private dinners on the beach. It did not feel like a special holiday. We were offered a WONDERFUL tour of the new Occidental Punta Cana for free by an employee. He stated we would get a nice tour, breakfast, and a drink on the beach and the tour only takes 90min. We were told it was to bring people back to the new location so they were offering free tours with free transportation only 9min away. 3 HOURS later and being taken to a "time share" like presentation we finally asked to be taken back to our hotel. We enjoyed everything offsite- snorkeling, tour boats, buggies in the country, cave tour, pictures with the animals. But all of this was added expenses. Some employees seemed happy with their job so we made sure to tip them for making our time somewhat authentic to a Caribbean vacation. It is very unfortunate that this was our "relaxing escape".

    EVALUATION

    Round Indicators

    • june 20 2017
    • Toronto, Canada
    • Couples

    ybac2017

    “Wedding Anniversary”


    We spent our 30th wedding anniversary in this s hotel. We stayed on the 7th floor which is the older part of the hotel. Our room is clean and the mini bar is stacked daily. The biggest complain we have is about the bed. It's "squeeky" ir should be replaced ASAP.. The good thing about this hotel are the friendly staff especially Ariel Forchue who works at the Alcazar Buffet. He made sure that our tea is with hot water taken direct from the kitchen. He asked about us, how long we staying. Another staff that made our anniversary day memorable was Angel Perez. He served our Romantic Lobster Dinner on the beach. He took nice photos of us.


    EVALUATION

    Round Indicators

    • june 20 2017
    • Dallas
    • Family

    TexasLady

    “Occidental Caribe, Punta Cana Beautiful Property Horrible service and Food!!!!!”


    We had a family of 13 travel from June 10th to the 16th for mine and my husbands birthday's and my Grand daughter in Law's graduation. Upon arrival the property was absolutely beautiful. But don't let looks deceive you. That was the only GOOD thing about the property. We spent the first full day at the pool and ate at the buffet. (This is where the problems started) by Sunday late, My grand daughter in Law started feeling bad, running a fever and throwing up and "other" things. By Monday morning she was so weak she couldn't lift her head from the pillow. We all ate the same thing from the buffet but she had "sardines" and no one else did. We called the on site Doctor (LOL) he suggested we take her to the hospital. We tried to contact the front desk and CS manager with no response from the hotel. When they did contact us several days later they said it couldn't have been the food because no one else was sick. She was diagnosed with a bacterial infection (like they would tell us if there was) Anyway, the hotel was very rude and un-helpful. We asked if they could send up some broth to her and they said we would have to call room service which a bowl of soup would have cost $12 a bowl. REALLY, my grandson spent his whole vacation in the room with her because she was so sick she couldn't even stand. We took her to the hospital and that trip cost $555 US. They wanted her to stay over night and we asked what that would cost, $2000 was the price for an overnight stay. This young lady doesn't have insurance and I didn't have an extra $2000 to spend at the hospital. So the Dr. gave her a shot and a bag of med's and sent her back to the hotel. We tried to speak to the General Manager but he was always gone or busy. I did finally speak to the CS mgr and as a "We are Sorry" for all my kid's went through they gave us 1 day refund for the room and a dinner on the beach. So they think that a free dinner on the beach in an All Inclusive Hotel and a 1 night stay refund will make things right after we spent over $15000.00 for a family of 13 to celebrate a mile stone of 3 of our group. BTW I missed my own birthday dinner celebration because I was at the hospital with my girl. We (my family) has been to the DR 9 times and this is the first time I have ever taken time to do a review but I want to WARN all that go to the Occidental Caribe, DON'T GO, if you do DON'T EAT FROM THE BUFFET!! Also, I wanted to mention that the last 3 nights we were there, we were very concerned about our grandson's (2 - 13 year olds and 1 - 15 year old) being at the resort because there was a bunch of Prostitutes hanging out in the lobbies. This made me very uncomfortable. I would not let them hang out like I have at other resorts we have been too. I hope this helps anyone else that might be thinking about going to Occidental Caribe.


    EVALUATION

    Round Indicators

    • june 20 2017
    • Family

    Tina K

    “It is paradise”


    It is paradise. Super placement, from a window the ocean, food super, is a large number of fruit, fishes, seafood, meat. Recently compressed juice! Every evening a magnificent show, on different subjects. Competitions. In the afternoon sports competitions. It is a lot of places for having a snack and night also. Benevolent bartenders. All personnel of hotel benevolent!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our hotel for such a special occasion, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We certainly look forward to serving you again Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 20 2017
    • Philiadelphia
    • Couples

    Ryan G

    “So relaxing, great staff, would go again”


    The resort is beautiful! The most gorgeous beach Ive ever seen. So relaxing and plenty of chairs and palm trees to relax on the beautiful beaches. Lots of activities to keep you busy, I personally liked the beach volleyball right at the center of the walk on to the beach. Top shelf liquors and bars perfectly spread out throughout the resort. All the bartenders were awesome, especially the ones at the swim up bar. PRO TIPS- 1) TIP a few dollars, especialy at the pool bar, and you wont even have to ask for another drink, itll be made as soon as you are almost done your previous drink. Not many people tip, so if you do, you get extra good service. A few dollars here and there wont kill you. 2) Get up early one morning while the guys are trimming the palms. Ask one for a coconut to drink out of. he will cut one down and chop it open with his machete, and boom, you are drinking rum out of a coconut for the rest of the day. 3) Get out and do stuff! Only downsides- 1) check in process is a cluster. Expect to be there for a while. 2) buffet is adequate. Nothing that good but restaurants are delicious. 3) Leaving sucked, I didn't want to go home.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 19 2017
    • Windsor, Canada
    • Couples

    bhagavp

    “Occidental Caribe, Punta Cana **WOULD NEVER GO BACK**”


    On our travel date we were excited to have some relaxing time away for our honeymon. Upon arrival we were not greeted with any excitement, and told the room would not be available until 3pm. We walked around and at 3pm we were then told it would be 45min longer. After speaking with management we were given a room. We were told it was an ocean view. We overlooked the kids pool, which then overlooked the beach and the water. The service of the employees was horrible. The employees were more interested in talking to each other then they were serving the guests that spent a lot of money to stay at that hotel. We ate several meals without water, and always had to go looking for silverware. The mini fridge in our room was only stocked once on our 5 day trip. We had no towels one night after we got back from a muddy excursion. It was 7pm and after many phone calls, and trips down to the front desk and customer service, 2 hours pass and I decided to dry off with my bed sheet so I could go for dinner before it closed. There was limited music and excitement. The beach was closed around 7pm as well as the pools. When my husband spoke to the front about this being our honeymoon, anything special/extra was going to cost something. Many of our friends were greeted with something special- cocktails,fruit baskets, private dinners on the beach. It did not feel like a special holiday. We were offered a WONDERFUL tour of the new Occidental Punta Cana for free by an employee. He stated we would get a nice tour, breakfast, and a drink on the beach and the tour only takes 90min. We were told it was to bring people back to the new location so they were offering free tours with free transportation only 9min away. 3 HOURS later and being taken to a "time share" like presentation we finally asked to be taken back to our hotel. We enjoyed everything offsite- snorkeling, tour boats, buggies in the country, cave tour, pictures with the animals. But all of this was added expenses. Some employees seemed happy with their job so we made sure to tip them for making our time somewhat authentic to a Caribbean vacation. It is very unfortunate that this was our "relaxing escape".


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