Panoramic Suite at El Embajador, a Royal Hideaway Hotel

El Embajador, a Royal Hideaway Hotel

Texto: 37846 A city hotel strategically located in Santo Domingo for leisure or business trips. Avda. Sarasota, 65. Ensanche Bella Vista 10110 Santo Domingo República Dominicana
809 221 2131 809 221 3251
El Embajador, a Royal Hideaway Hotel Texto: 37846 4.5 out of 5 based on 1091 ratings. 1091 user reviews.
El Embajador, a Royal Hideaway Hotel reviewed by Mayra P on . Beautiful facilities, great service Went to El Embajador for a family wedding an had a great time. The hotel has been recently renovated, so the rooms are gorgeous! We stayed in a junior suite with a king bed: great sheets, nice... Rating: 5
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El Embajador, a Royal Hideaway Hotel

Avda. Sarasota, 65. Ensanche Bella Vista 10110 Santo Domingo República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1096 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

59% Complete

656

Very good

26% Complete

287

Average

6% Complete

70

Poor

4% Complete

50

Very poor

3% Complete

33

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    Round Indicators
    Daniel P 12/08/2017 Business

    “Wonderful ”

    As most businesses travelers I had very few hours to enjoy the hotel but I found that the executive room was great. Good amount of light, bath tub, big TV, super comfortable bed with plenty of pillows. All very clean and modern. Breakfast buffet has a pretty good variety of choices and the quality of the food is high. Hint: if the hotel your staying at serves orange "juice" that tastes like medicine (that means it comes from a box and not a real orange), your chances of getting good and healthy food have decreased substantially. I saw a nice pool though didn't get the chance to enjoy it. I found all staff very professional. Great place! I'll come back.
    Round Indicators
    Marcos C Miami, Florida. 12/05/2017 Family

    “Having a broken tv was a nightmare!”

    This has been our favorite hotel for years. This time we discovered our tv didn’t work so we reported it from the beginning. Although they tried to fix the issue, they couldn’t. Very frustrating stay!

    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear Marcos C, We are very disappointed to read your experience during your stay at El Embajador, a Royal Hideaway Hotel , whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We are most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Jhomercy García Báez Guest Experience Manager

    Round Indicators
    Mayra P Puerto Rico. 11/19/2017 Couples

    “Beautiful facilities, great service”

    Went to El Embajador for a family wedding an had a great time. The hotel has been recently renovated, so the rooms are gorgeous! We stayed in a junior suite with a king bed: great sheets, nice bedding, had a bathtub, separate shower, big TV, a nice mini living/dining room and ocean view. Lots of wood and metal. For an extra $10 per person, we upgraded to get breakfast and also a snack at the 5th floor dining room. The wedding was held at the Garden Tent facilities and it was dreamy! The food was awesome. In the same street, there are several restaurants at walking distance, so you can sample local seafood, Spanish, Argentinian, Italian cuisines among others.

    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear Mayra P, Firstly we would like to thank you for the lovely review you shared following your recent visit to El Embajador, a Royal Hideaway Hotel and we are delighted to read that we were able to match your holiday expectations. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. What a joy to know that you liked our culinary offer and that you enjoyed it as we wished. At El Embajador we know that meals are an important aspect of our guest, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this wonderful review, because feedbacks like yours are what drive us to fall more in love with our work and to offer the best services. It has been a great pleasure for us to read your comments and we look forward to serving you again very soon. Best regards, Jhomercy García Báez Guest Experience Manager

    Round Indicators
    ChristavonH Mayagüez. 11/15/2017 Business

    “Very friendly staff and Super clean facilities.”

    I was at the hotel for the meeting. The conditions of the hotel are impeccable. The staff and services at the conference room were outstanding. It’s an oasis within the city. A little far from historical center, but highly recommend.

    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear ChristavonH, Thank you very much for sharing this great review of your recent stay at El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members. We are delighted to see that you really enjoyed the beauty of our installations and history. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kindest Regards, Jhomercy García Báez Guest Experience Manager

    Round Indicators
    BarbadosAyotal Barbados. 11/14/2017 Business

    “Pleased Business Traveller”

    I'd recommend this hotel for any traveler, but especially for the business traveler looking for a great location to host a meeting or conference in Santo Domingo. Great rooms and excellent customer service! I'll take this time to mention the efficient Events team: Victor, Chunchun and Wendy; the exceptional wait staff: Jean Carlos, Stephenson and Jose-David, who are #DeservingOfARaise and not to forget the courteous and accommodating ladies in the business center. Like any hotel in the world, there are a few wrinkles in the otherwise well-ironed operations at El Embajador, but overall, they are great and gives you value for your money!

    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear BarbadosAyotal, Thank you very much for sharing with us your experience at El Embajador, a Royal Hideaway Hotel. It has been a great pleasure to receive you. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Our hotel is definitely a unique place in the city. We have an extraordinary and central location and is located in a space where you can enjoy an oasis of beautiful gardens within the city. We look forward to welcoming you back very soon! Best Regards, Jhomercy García Báez Guest Experience Manager

    EVALUATION

    Round Indicators

    • december 8 2017
    • Business

    Daniel P

    “Wonderful ”


    As most businesses travelers I had very few hours to enjoy the hotel but I found that the executive room was great. Good amount of light, bath tub, big TV, super comfortable bed with plenty of pillows. All very clean and modern. Breakfast buffet has a pretty good variety of choices and the quality of the food is high. Hint: if the hotel your staying at serves orange "juice" that tastes like medicine (that means it comes from a box and not a real orange), your chances of getting good and healthy food have decreased substantially. I saw a nice pool though didn't get the chance to enjoy it. I found all staff very professional. Great place! I'll come back.


    EVALUATION

    Round Indicators

    • december 5 2017
    • Miami, Florida
    • Family

    Marcos C

    “Having a broken tv was a nightmare!”


    This has been our favorite hotel for years. This time we discovered our tv didn’t work so we reported it from the beginning. Although they tried to fix the issue, they couldn’t. Very frustrating stay!


    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear Marcos C, We are very disappointed to read your experience during your stay at El Embajador, a Royal Hideaway Hotel , whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We are most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Jhomercy García Báez Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 19 2017
    • Puerto Rico
    • Couples

    Mayra P

    “Beautiful facilities, great service”


    Went to El Embajador for a family wedding an had a great time. The hotel has been recently renovated, so the rooms are gorgeous! We stayed in a junior suite with a king bed: great sheets, nice bedding, had a bathtub, separate shower, big TV, a nice mini living/dining room and ocean view. Lots of wood and metal. For an extra $10 per person, we upgraded to get breakfast and also a snack at the 5th floor dining room. The wedding was held at the Garden Tent facilities and it was dreamy! The food was awesome. In the same street, there are several restaurants at walking distance, so you can sample local seafood, Spanish, Argentinian, Italian cuisines among others.


    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear Mayra P, Firstly we would like to thank you for the lovely review you shared following your recent visit to El Embajador, a Royal Hideaway Hotel and we are delighted to read that we were able to match your holiday expectations. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. What a joy to know that you liked our culinary offer and that you enjoyed it as we wished. At El Embajador we know that meals are an important aspect of our guest, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this wonderful review, because feedbacks like yours are what drive us to fall more in love with our work and to offer the best services. It has been a great pleasure for us to read your comments and we look forward to serving you again very soon. Best regards, Jhomercy García Báez Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 15 2017
    • Mayagüez
    • Business

    ChristavonH

    “Very friendly staff and Super clean facilities.”


    I was at the hotel for the meeting. The conditions of the hotel are impeccable. The staff and services at the conference room were outstanding. It’s an oasis within the city. A little far from historical center, but highly recommend.


    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear ChristavonH, Thank you very much for sharing this great review of your recent stay at El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members. We are delighted to see that you really enjoyed the beauty of our installations and history. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kindest Regards, Jhomercy García Báez Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 14 2017
    • Barbados
    • Business

    BarbadosAyotal

    “Pleased Business Traveller”


    I'd recommend this hotel for any traveler, but especially for the business traveler looking for a great location to host a meeting or conference in Santo Domingo. Great rooms and excellent customer service! I'll take this time to mention the efficient Events team: Victor, Chunchun and Wendy; the exceptional wait staff: Jean Carlos, Stephenson and Jose-David, who are #DeservingOfARaise and not to forget the courteous and accommodating ladies in the business center. Like any hotel in the world, there are a few wrinkles in the otherwise well-ironed operations at El Embajador, but overall, they are great and gives you value for your money!


    Jhomercy G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear BarbadosAyotal, Thank you very much for sharing with us your experience at El Embajador, a Royal Hideaway Hotel. It has been a great pleasure to receive you. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Our hotel is definitely a unique place in the city. We have an extraordinary and central location and is located in a space where you can enjoy an oasis of beautiful gardens within the city. We look forward to welcoming you back very soon! Best Regards, Jhomercy García Báez Guest Experience Manager

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