Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 128281 This is a luxury resort in the paradise setting of Cozumel beach, perfect for diving enthusiasts. Carretera Costera Sur Km 16.6 | 77600 | San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 128281 4 out of 5 based on 5124 ratings. 5124 user reviews.
Occidental Cozumel reviewed by cfoste683277 on . Food terrible. Drinks sloppy and artificial. Management doesn’t care. Food is super low quality. Drinks are artificial and watered down. Management is aware and doesn’t care. Rooms lovely. Beach beautiful. Great pools. But aweful aweful food and drink. Not worth... Rating: 2
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600   San Francisco   Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 5125 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1943

Very good

32% Complete

1680

Average

15% Complete

809

Poor

8% Complete

419

Very poor

5% Complete

274

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    Round Indicators
    Derek S Pgh.Pa. 02/15/2018 Couples

    “Escaping the Cold”

    This was our first time visiting Cozumel. We picked the resort due the recent reviews on TripAdvisor. We found the place to have old time Mexican charm with it’s beautiful fountains and pottery found throughout the resort. We enjoyed strolling through the spacious grounds with it’s lush greenery. Even though the resort was big we found it to be very intimate. We stayed at the royal level. Our room was very spacious and clean. The staff was very friendly and out of their way to make sure any special request were meet. The only downside to staying was we found the food average to below average for an all-inclusive.
    Round Indicators
    cfoste683277 02/13/2018 Couples

    “Food terrible. Drinks sloppy and artificial. Management doesn’t care.”

    Food is super low quality. Drinks are artificial and watered down. Management is aware and doesn’t care. Rooms lovely. Beach beautiful. Great pools. But aweful aweful food and drink. Not worth the money.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear cfoste683277 We value your comments and appreciate the opportunity that gives us to find our areas of opportunity and thus correct for the benefit and satisfaction of our guests. We recognize that today social networks are a valuable learning tool for any organization, and we use these means to achieve continuous improvement in our operations. The only thing we do not share is when these are used to get some kind of benefit outside of what is established in the client - supplier relationship. We appreciate your valuable comment and we hope to have the opportunity to serve you in the future and demonstrate our continuous improvement effort.

    Round Indicators
    agtam2018 Brantford, Canada. 02/13/2018 Family

    “Wonderful vacation at Occidental”

    We enjoyed the lovely, lush vegetation, flowering plants and iguanas. The beach is clean, water is clear and is great for snorkeling. Fantastic service from Pedro and Angel from Alberto's Glass Bottom Boat at the reefs. Food was great, especially the a la carte restaurants. Pools are clean and refreshing. Activity personnel are very good at their jobs. We would certainly do a return holiday at Occidental.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear agtam2018 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    dmz789 Minneapolis, Minnesota. 02/12/2018 Couples

    “Yet another great stay”

    This was our 6th visit here, and figured we should put our info out there for you to digest with the other reviews. I have reviewed this place before, so feel free to read those as well. We asked ourselves once we got home if we’d come back yet again , and immediately said yes. If you like to be away from town, this is the perfect place on the island. The beach and view are fantastic. No tall buildings, cruises ship parking, traffic or hustle and bustle. You are a 20-30 min / $15-$20 cab ride to town one way, so plan your outings wisely and you will be fine. After renting a car for 3 days and only using it one, I would say not to rent one for more than one day unless you totally know you are going to use it. One day to see the other side of the island and go into town is a good rule of thumb. You spend good money to eat and drink at the resort, enjoy it! If you are a diver, this is the best location to be at. You are at the beginning of all the great reefs in Cozumel. You will only be on the boat 5 – 10 min before you are there. Have your dive outfit pick you up on the dock, or find one that will. There is a dive shop next door, but I did not use. They did seem expensive. The food is always a big topic for reviews. They range from 0 to 5 stars. I have to say in first years I was not that impressed, but was not over expecting. This year we have seen even more improvement. If you are a picky eater and person, then you will find something to complain about. If you make the best of what you got (which is decent to begin with) and get creative, you will find yourself very happy, and full. The staff are also something people either love or hate. Some people will not be happy unless they complain about something or someone. Those seem to be the ones leaving nasty reviews. I see all the staff working there butts off trying to please the people that stay at this resort, they all earned my respect. Sure there are situations that come about that make things hard. Just be a decent person and try to work it out. They are there to make you stay as pleasant as they can, not to torture you like some reviews seem to say. We need to give a few shout outs to a few staff members that made our stay truly great. Erika in the spa, she is amazing. Isabel on the beach, she is hard working and always has a smile and my cocktails coming. Santos in the lobby bar, he remembers what I drink from years past and made sure I was taken care of as well. Cristal in the Main buffet, her cheerful smile greeted us every morning and at lunch. Nadia in management made sure all of our requests we taken care of and surpassed any expectation we had. Daniel and Abby remembered us, and give you a feeling of being important and welcome. When the time comes to go back to Cozumel , we would be a fool not to come back here.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear dmz789 Firstly i would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I also greatly appreciate your comments on the quality and variety of our restaurants because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. I appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets I will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    StaceeSwanny 02/12/2018 Couples

    “Great bang for your buck!”

    First time staying at this resort after staying at other places on the island. The grounds are lovely and the rooms were spacious with cold AC, ceiling fan and plenty of hot water. We were there to dive and I can't say enough about the Pro Dive International dive shop. The dive masters were knowledgeable and patient. Let's get to the food. It was OK, but we don't choose resorts solely on the food. There is a nice variation and you will certainly be able to find something that you like. Again, the food could be better, but it certainly will not stop us from visiting again.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear StaceeSwanny Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    EVALUATION

    Round Indicators

    • february 15 2018
    • Pgh.Pa
    • Couples

    Derek S

    “Escaping the Cold”


    This was our first time visiting Cozumel. We picked the resort due the recent reviews on TripAdvisor. We found the place to have old time Mexican charm with it’s beautiful fountains and pottery found throughout the resort. We enjoyed strolling through the spacious grounds with it’s lush greenery. Even though the resort was big we found it to be very intimate. We stayed at the royal level. Our room was very spacious and clean. The staff was very friendly and out of their way to make sure any special request were meet. The only downside to staying was we found the food average to below average for an all-inclusive.


    EVALUATION

    Round Indicators

    • february 13 2018
    • Couples

    cfoste683277

    “Food terrible. Drinks sloppy and artificial. Management doesn’t care.”


    Food is super low quality. Drinks are artificial and watered down. Management is aware and doesn’t care. Rooms lovely. Beach beautiful. Great pools. But aweful aweful food and drink. Not worth the money.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear cfoste683277 We value your comments and appreciate the opportunity that gives us to find our areas of opportunity and thus correct for the benefit and satisfaction of our guests. We recognize that today social networks are a valuable learning tool for any organization, and we use these means to achieve continuous improvement in our operations. The only thing we do not share is when these are used to get some kind of benefit outside of what is established in the client - supplier relationship. We appreciate your valuable comment and we hope to have the opportunity to serve you in the future and demonstrate our continuous improvement effort.

    EVALUATION

    Round Indicators

    • february 13 2018
    • Brantford, Canada
    • Family

    agtam2018

    “Wonderful vacation at Occidental”


    We enjoyed the lovely, lush vegetation, flowering plants and iguanas. The beach is clean, water is clear and is great for snorkeling. Fantastic service from Pedro and Angel from Alberto's Glass Bottom Boat at the reefs. Food was great, especially the a la carte restaurants. Pools are clean and refreshing. Activity personnel are very good at their jobs. We would certainly do a return holiday at Occidental.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear agtam2018 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • february 12 2018
    • Minneapolis, Minnesota
    • Couples

    dmz789

    “Yet another great stay”


    This was our 6th visit here, and figured we should put our info out there for you to digest with the other reviews. I have reviewed this place before, so feel free to read those as well. We asked ourselves once we got home if we’d come back yet again , and immediately said yes. If you like to be away from town, this is the perfect place on the island. The beach and view are fantastic. No tall buildings, cruises ship parking, traffic or hustle and bustle. You are a 20-30 min / $15-$20 cab ride to town one way, so plan your outings wisely and you will be fine. After renting a car for 3 days and only using it one, I would say not to rent one for more than one day unless you totally know you are going to use it. One day to see the other side of the island and go into town is a good rule of thumb. You spend good money to eat and drink at the resort, enjoy it! If you are a diver, this is the best location to be at. You are at the beginning of all the great reefs in Cozumel. You will only be on the boat 5 – 10 min before you are there. Have your dive outfit pick you up on the dock, or find one that will. There is a dive shop next door, but I did not use. They did seem expensive. The food is always a big topic for reviews. They range from 0 to 5 stars. I have to say in first years I was not that impressed, but was not over expecting. This year we have seen even more improvement. If you are a picky eater and person, then you will find something to complain about. If you make the best of what you got (which is decent to begin with) and get creative, you will find yourself very happy, and full. The staff are also something people either love or hate. Some people will not be happy unless they complain about something or someone. Those seem to be the ones leaving nasty reviews. I see all the staff working there butts off trying to please the people that stay at this resort, they all earned my respect. Sure there are situations that come about that make things hard. Just be a decent person and try to work it out. They are there to make you stay as pleasant as they can, not to torture you like some reviews seem to say. We need to give a few shout outs to a few staff members that made our stay truly great. Erika in the spa, she is amazing. Isabel on the beach, she is hard working and always has a smile and my cocktails coming. Santos in the lobby bar, he remembers what I drink from years past and made sure I was taken care of as well. Cristal in the Main buffet, her cheerful smile greeted us every morning and at lunch. Nadia in management made sure all of our requests we taken care of and surpassed any expectation we had. Daniel and Abby remembered us, and give you a feeling of being important and welcome. When the time comes to go back to Cozumel , we would be a fool not to come back here.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear dmz789 Firstly i would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I also greatly appreciate your comments on the quality and variety of our restaurants because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. I appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets I will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    EVALUATION

    Round Indicators

    • february 12 2018
    • Couples

    StaceeSwanny

    “Great bang for your buck!”


    First time staying at this resort after staying at other places on the island. The grounds are lovely and the rooms were spacious with cold AC, ceiling fan and plenty of hot water. We were there to dive and I can't say enough about the Pro Dive International dive shop. The dive masters were knowledgeable and patient. Let's get to the food. It was OK, but we don't choose resorts solely on the food. There is a nice variation and you will certainly be able to find something that you like. Again, the food could be better, but it certainly will not stop us from visiting again.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear StaceeSwanny Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

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