Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 103575 This is a luxury resort in the paradise setting of Cozumel beach, perfect for diving enthusiasts. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 103575 4 out of 5 based on 4882 ratings. 4882 user reviews.
Occidental Cozumel reviewed by David M on . Laid back mixed bag... First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 4886 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1848

Very good

32% Complete

1600

Average

15% Complete

776

Poor

8% Complete

402

Very poor

5% Complete

261

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    Round Indicators
    793stephaniei Montreal, Canada. 11/22/2017 Family

    “Beautiful beach”

    The beach was beautiful, water clear and clean. We could snorkel and see tropical fish right off our beach. The hotel was surrounded by vegetation, flowers, trees, even some wildlife. The atmosphere was very relaxing. The quality of the food was average, but there was variety, so everyone could find something they liked. Our room and bathroom was quite big and comfortable.
    Round Indicators
    sh_mathieu Ottawa. 11/21/2017 Couples

    “Always A Perfect Vacation”

    Visited last December and March and returning December 11th. We love this hotel! The grounds, beach and staff are what keeps us returning. Beautiful jungle type setting that's kept immaculate. Lots of interesting wildlife to watch. We always stay Royal Level because the food is amazing and the service provided by Tomas, Rogelio and Carlos (and others) at La Caretta restaurant is like no other we've experienced, beyond excellent. Can't wait to see them in a few weeks. Had the opportunity to meet Alor (the GM) last year and you couldn't ask for a better guy. They've done great things to this resort since Barcelo took over and the place looks new and refreshed. We love it so much we are bringing our entire family this time. Looking forward to another week in paradise. I know they won't disappoint. See you soon! Shannon and Barry Mathieu
    Round Indicators
    beachm0m2012 Louisville, Ohio. 11/21/2017 Friends getaway

    “4th timer”

    Love this resort! Perfect for couples over 40 wanting to enjoy relaxing week. Too many resorts cater to younger crowd. This was our 4th time in a row at this resort. I wouldn't suggest staying on the Royal side- no real perk for doing so.
    Round Indicators
    stephentJ9387MY Chicago, Illinois. 11/20/2017 Family

    “Good place. Food blows”

    The place is nice and clean. The food I’d liken to college dorm food. Make as many trips to Alberto’s as you can to eat some good food! Rooms were nice and clean. Pool was nice. The view of the ocean was exceptional. The lunch buffet was ok. It would be nice to have a grill that could prepare some food to your tastes.
    Round Indicators
    David M 11/19/2017 Couples

    “Laid back mixed bag...”

    First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach. Bartenders do some great drinks. Rooms are nice enough with small but pleasant patio/balcony. Friendly staff in general. Entertainment is a little weak but energetic. A diver’s paradise. Negatives. There is a persistent push to engage in timeshare purchase. The manner of restaurant service needs some enhanced customer care. Specialty venues are always unavailably booked and yet half empty. The buffet restaurants were often understaffed and/or inattentive. Perhaps turn the timeshare guys into servers. In summary, it took a day to figure out this resort and its casual atmosphere. We really liked it and hope the Barcelo group will fine tune this property to become the extra special place it could be.

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear David M, We would like to thank you for your preference in selecting our Occidental hotel for your holidays in Cozumel, as well as for taking the time to tell us about your recent experience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Gabriela Gaeta

    EVALUATION

    Round Indicators

    • november 22 2017
    • Montreal, Canada
    • Family

    793stephaniei

    “Beautiful beach”


    The beach was beautiful, water clear and clean. We could snorkel and see tropical fish right off our beach. The hotel was surrounded by vegetation, flowers, trees, even some wildlife. The atmosphere was very relaxing. The quality of the food was average, but there was variety, so everyone could find something they liked. Our room and bathroom was quite big and comfortable.


    EVALUATION

    Round Indicators

    • november 21 2017
    • Ottawa
    • Couples

    sh_mathieu

    “Always A Perfect Vacation”


    Visited last December and March and returning December 11th. We love this hotel! The grounds, beach and staff are what keeps us returning. Beautiful jungle type setting that's kept immaculate. Lots of interesting wildlife to watch. We always stay Royal Level because the food is amazing and the service provided by Tomas, Rogelio and Carlos (and others) at La Caretta restaurant is like no other we've experienced, beyond excellent. Can't wait to see them in a few weeks. Had the opportunity to meet Alor (the GM) last year and you couldn't ask for a better guy. They've done great things to this resort since Barcelo took over and the place looks new and refreshed. We love it so much we are bringing our entire family this time. Looking forward to another week in paradise. I know they won't disappoint. See you soon! Shannon and Barry Mathieu


    EVALUATION

    Round Indicators

    • november 21 2017
    • Louisville, Ohio
    • Friends getaway

    beachm0m2012

    “4th timer”


    Love this resort! Perfect for couples over 40 wanting to enjoy relaxing week. Too many resorts cater to younger crowd. This was our 4th time in a row at this resort. I wouldn't suggest staying on the Royal side- no real perk for doing so.


    EVALUATION

    Round Indicators

    • november 20 2017
    • Chicago, Illinois
    • Family

    stephentJ9387MY

    “Good place. Food blows”


    The place is nice and clean. The food I’d liken to college dorm food. Make as many trips to Alberto’s as you can to eat some good food! Rooms were nice and clean. Pool was nice. The view of the ocean was exceptional. The lunch buffet was ok. It would be nice to have a grill that could prepare some food to your tastes.


    EVALUATION

    Round Indicators

    • november 19 2017
    • Couples

    David M

    “Laid back mixed bag...”


    First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach. Bartenders do some great drinks. Rooms are nice enough with small but pleasant patio/balcony. Friendly staff in general. Entertainment is a little weak but energetic. A diver’s paradise. Negatives. There is a persistent push to engage in timeshare purchase. The manner of restaurant service needs some enhanced customer care. Specialty venues are always unavailably booked and yet half empty. The buffet restaurants were often understaffed and/or inattentive. Perhaps turn the timeshare guys into servers. In summary, it took a day to figure out this resort and its casual atmosphere. We really liked it and hope the Barcelo group will fine tune this property to become the extra special place it could be.


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear David M, We would like to thank you for your preference in selecting our Occidental hotel for your holidays in Cozumel, as well as for taking the time to tell us about your recent experience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Gabriela Gaeta

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    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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