Swimming Pool at the Occidental Cozumel Hotel

Occidental Cozumel

Texto: 103575 This is a luxury resort in the paradise setting of Cozumel beach, perfect for diving enthusiasts. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 103575 4 out of 5 based on 4779 ratings. 4779 user reviews.
Occidental Cozumel reviewed by My Info M on . Great beach, great room & service There were plenty of restaurants to eat at, reservations required early or you will end up eating at the buffet, which was always a winner. So many items, hot, cold, and always ask for something you... Rating: 5
map

Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 4780 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

37% Complete

1806

Very good

32% Complete

1558

Average

16% Complete

765

Poor

8% Complete

399

Very poor

5% Complete

252

Filter by

Sort by

    Round Indicators
    My Info M 09/21/2017 Couples

    “Great beach, great room & service”

    There were plenty of restaurants to eat at, reservations required early or you will end up eating at the buffet, which was always a winner. So many items, hot, cold, and always ask for something you Dont see on buffet, they will gladly get you an item quickly. Drinks were good, not too many top self brands unless purchased an upgrade room. Was worth the perks in my opinion. Say no to the time share question/meeting at beginning. Simple no intention on buying works well. Some did get free trips off site, with a catch of a half day spent on a sale of a timeshare return package. Pools were clean. Plenty of towels, clean room, serviced daily. Would return because of general AI near airport. Visited the sister hotels, they were about the same, give or take. Pleasant, no worry trip. Will return again for a 4th return to same area, occidental Cozumel. Beware of booking excursions separate, let front desk help. I got taken for $350 and fishing guy never showed up to do 4 hour fishing tour. Hotel said they was nothing they could do, because I booked on beach and not through hotel.
    Round Indicators
    kevin g danbury,ct. 09/19/2017 Couples

    “per usual :Terrific !”

    latest of many visits t this facility which remains top notch and a wonderful destination. Joined a recessing group of friends who go for the world class diving and although one of many all inclusive resorts still top notch. highly recommend after 6 visits ....must be doing something right!

    Gabriela G, Guest Experience manager at Occidental Cozumel, responded to this review
     Dear Kevin g Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Gabriela Gaeta Guest Experience manager

    Round Indicators
    kareni311 Delta, Ohio. 09/19/2017 Couples

    “This was our 3rd visit to the Occidental Grand”

    We love this place! The staff is so friendly. When we go here, we are looking for a laid back relaxing week and that is exactly what we get. There is no pressure to more. We have seen some of the most outstanding sunsets sitting on the beach and love to sit out on our balcony and watch the jungle wildlife.

    Gabriela G, Guest experience manager at Occidental Cozumel, responded to this review
     Dear kareni311 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest experience manager

    Round Indicators
    C K Chicago, Illinois. 09/14/2017 Solo travel

    “Very pleasant and worth the money.”

    People go to resort's and all inclusive for different reasons. I went to the Occidental to scuba dive and have an acceptable place to Eat and sleep. I've been here 4 days and have no serious complaints. Pro Dive here has been great. Have enjoyed diving with them . The room is extremely clean and comfortable. The staff here have been wonderful. The grounds of the hotel are lovely. The beach and pools are beautiful. The food is good ( not great ) but good. Considering what I pay a night it is a great value. No question if I come to Cozumel I will stay with them or Allegro which is their sister property next door which I have stayed at before.

    Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review
     Dear C K We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest experience Manager

    Round Indicators
    Work4Flight Chicago, Illinois. 09/13/2017 Solo travel

    “Solo-visit, off-season”

    I flew in on September 7th and stayed in the Royal Level. Lets start with the negative: September 7th: No airport service. So, if you’re not renting a car and decide to get a taxi, make sure you already have pesos. Otherwise they’re going to try to charge $30 USD for a 12 minute trip. 350 pesos is the standard charge, which will save you $10 USD. Had to wait an hour for my room to be ready, even though the resort was at 20% capacity and even less in the royal level. Buffet closed due to low capacity (again, 20%). Because the buffet was closed, I had to abide by resort rules and put on pants in 90 degree weather with 98% humidity to eat at a la carte restaurants. By the way, the royal level restaurant (that I had to change into pants for) was empty. Not as in “a few people there,” but as in I was the only person there… I should be able to wear whatever I want. Even at royal level, I was told that laundry service was pay only. September 8th: The lowest price for sunscreen was $27.75 USD! I traveled with a carry on and could not bring my own sunscreen due to 3oz rule. Shame on me. Same for the insect repellent, $12.50. Sure, Cozumel is an island, but even the Virgin Islands don’t charge near $30 for sunscreen… I feel bad for entire families that vacation here.. Found out the complimentary “mini-bar” only included two modelo beers, which were re-stocked every other day. Yeah, royal level mini bars only got two beers every other day. Also, the second day of room service did not include any additional towels or refreshments. Power went out. I asked why and I was told they were updating the WiFi. Nobody had an actual answer. They were doing something that tripped my room's specific fuse. September 9th: Buffet closed again, even on a Saturday night when I saw dozens of people around the resort. So I went to the royal level restaurant, where I was told I had to put on pants and that I needed a reservation. I had to explain to them that the buffet was closed and I didn’t have many options. They waived the reservation, but still made me return to my room to put on pants in 90 degree weather. The drinks: Get shots with every drink, because the liquors and beer are very obviously watered down. A shot with each drink will negate that. I had one luke warm shower during my stay. It was at night when everybody was asleep. All of the others were incredibly cold. “Lights out” at approximately 12AM. Huh? How am I supposed to see where I’m going when the lights are out? Maybe this was a power issue? 3 of the nights during my stay, the lights were shut off in my building after 12AM. September 10th: Everything was good all day until about 1AM, when I was kicked out of the adult pool. Why was I kicked out? Because it was closed. Excuse me? I’m an adult, I’m sober, I paid a lot of money to come here. Why am I being treated like a child? So, “Damien” comes and tells me the pool is closed. I ask why all of the lights are on and he gets on the radio and says something in Spanish. He then has his security partner shut off all lights while I was still in the pool. Damien then asks what room I’m staying in. I simply say, “No.” and Damien gets back on the radio and waits for me to get out of the pool and escorts me to the Royal Level. WOW! Sober, cooperative and escorted to my room while on vacation. I never felt so unappreciated while on vacation. September 11th: I called for room service because it started raining. I was told that room service was not available because it was raining.. Room service is primarily for when guests don’t want to leave the room, like when it’s raining. May want to change that policy... The Good: (Aside from Damien, the pool dictator) The staff was very professional and polite. They always had a smile on their face. They interact and always ask if there’s something the can do for you. They’ll go out of their way to accommodate you. In five days I was never hounded by the “yellow shirts” that some people have mentioned. I never had anything pushed in my face. Maybe because of off-season. Exchange rate on the resort was decent. About 16.20 peso to the dollar. Global rate at the time was 17 pesos to the dollar. Previous reviews have complained about the mosquitoes and the wild life. Hello? You knew where you traveling to. That being said, I got bit by mosquitoes maybe 4 times in 5 days. The reptiles didn’t bother anybody and the coates only came around when people left food laying around. I only used bug spray the first day, in preparation for all of the comments I read. Aside from stuff being closed, the 20% capacity wasn’t all bad, being that I pretty much had the resort, beach and pools to myself a lot of times. Beautifully kept grounds and my room was nice. I never had a problem with the AC or any other amenities, aside from cold showering water. Also a very nice beach. Even if it does get crowded, you can travel about a quarter mile to both sides of the resort beach property and have a safe and beautiful beach to yourself. Overall; Even though the negative looks like it outweighs the positive, I would recommend this resort. My negatives were just minor things for the most part, that they can easily improve if they chose. I’m sure the restaurants and events are more readily available during the busy season. But in that case, they should lower rates for the off season, especially if they’re not going to provide what you pay for.

    EVALUATION

    Round Indicators

    • september 21 2017
    • Couples

    My Info M

    “Great beach, great room & service”


    There were plenty of restaurants to eat at, reservations required early or you will end up eating at the buffet, which was always a winner. So many items, hot, cold, and always ask for something you Dont see on buffet, they will gladly get you an item quickly. Drinks were good, not too many top self brands unless purchased an upgrade room. Was worth the perks in my opinion. Say no to the time share question/meeting at beginning. Simple no intention on buying works well. Some did get free trips off site, with a catch of a half day spent on a sale of a timeshare return package. Pools were clean. Plenty of towels, clean room, serviced daily. Would return because of general AI near airport. Visited the sister hotels, they were about the same, give or take. Pleasant, no worry trip. Will return again for a 4th return to same area, occidental Cozumel. Beware of booking excursions separate, let front desk help. I got taken for $350 and fishing guy never showed up to do 4 hour fishing tour. Hotel said they was nothing they could do, because I booked on beach and not through hotel.


    EVALUATION

    Round Indicators

    • september 19 2017
    • danbury,ct
    • Couples

    kevin g

    “per usual :Terrific !”


    latest of many visits t this facility which remains top notch and a wonderful destination. Joined a recessing group of friends who go for the world class diving and although one of many all inclusive resorts still top notch. highly recommend after 6 visits ....must be doing something right!


    Gabriela G, Guest Experience manager at Occidental Cozumel, responded to this review
    Dear Kevin g Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Gabriela Gaeta Guest Experience manager

    EVALUATION

    Round Indicators

    • september 19 2017
    • Delta, Ohio
    • Couples

    kareni311

    “This was our 3rd visit to the Occidental Grand”


    We love this place! The staff is so friendly. When we go here, we are looking for a laid back relaxing week and that is exactly what we get. There is no pressure to more. We have seen some of the most outstanding sunsets sitting on the beach and love to sit out on our balcony and watch the jungle wildlife.


    Gabriela G, Guest experience manager at Occidental Cozumel, responded to this review
    Dear kareni311 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest experience manager

    EVALUATION

    Round Indicators

    • september 14 2017
    • Chicago, Illinois
    • Solo travel

    C K

    “Very pleasant and worth the money.”


    People go to resort's and all inclusive for different reasons. I went to the Occidental to scuba dive and have an acceptable place to Eat and sleep. I've been here 4 days and have no serious complaints. Pro Dive here has been great. Have enjoyed diving with them . The room is extremely clean and comfortable. The staff here have been wonderful. The grounds of the hotel are lovely. The beach and pools are beautiful. The food is good ( not great ) but good. Considering what I pay a night it is a great value. No question if I come to Cozumel I will stay with them or Allegro which is their sister property next door which I have stayed at before.


    Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review
    Dear C K We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest experience Manager

    EVALUATION

    Round Indicators

    • september 13 2017
    • Chicago, Illinois
    • Solo travel

    Work4Flight

    “Solo-visit, off-season”


    I flew in on September 7th and stayed in the Royal Level. Lets start with the negative: September 7th: No airport service. So, if you’re not renting a car and decide to get a taxi, make sure you already have pesos. Otherwise they’re going to try to charge $30 USD for a 12 minute trip. 350 pesos is the standard charge, which will save you $10 USD. Had to wait an hour for my room to be ready, even though the resort was at 20% capacity and even less in the royal level. Buffet closed due to low capacity (again, 20%). Because the buffet was closed, I had to abide by resort rules and put on pants in 90 degree weather with 98% humidity to eat at a la carte restaurants. By the way, the royal level restaurant (that I had to change into pants for) was empty. Not as in “a few people there,” but as in I was the only person there… I should be able to wear whatever I want. Even at royal level, I was told that laundry service was pay only. September 8th: The lowest price for sunscreen was $27.75 USD! I traveled with a carry on and could not bring my own sunscreen due to 3oz rule. Shame on me. Same for the insect repellent, $12.50. Sure, Cozumel is an island, but even the Virgin Islands don’t charge near $30 for sunscreen… I feel bad for entire families that vacation here.. Found out the complimentary “mini-bar” only included two modelo beers, which were re-stocked every other day. Yeah, royal level mini bars only got two beers every other day. Also, the second day of room service did not include any additional towels or refreshments. Power went out. I asked why and I was told they were updating the WiFi. Nobody had an actual answer. They were doing something that tripped my room's specific fuse. September 9th: Buffet closed again, even on a Saturday night when I saw dozens of people around the resort. So I went to the royal level restaurant, where I was told I had to put on pants and that I needed a reservation. I had to explain to them that the buffet was closed and I didn’t have many options. They waived the reservation, but still made me return to my room to put on pants in 90 degree weather. The drinks: Get shots with every drink, because the liquors and beer are very obviously watered down. A shot with each drink will negate that. I had one luke warm shower during my stay. It was at night when everybody was asleep. All of the others were incredibly cold. “Lights out” at approximately 12AM. Huh? How am I supposed to see where I’m going when the lights are out? Maybe this was a power issue? 3 of the nights during my stay, the lights were shut off in my building after 12AM. September 10th: Everything was good all day until about 1AM, when I was kicked out of the adult pool. Why was I kicked out? Because it was closed. Excuse me? I’m an adult, I’m sober, I paid a lot of money to come here. Why am I being treated like a child? So, “Damien” comes and tells me the pool is closed. I ask why all of the lights are on and he gets on the radio and says something in Spanish. He then has his security partner shut off all lights while I was still in the pool. Damien then asks what room I’m staying in. I simply say, “No.” and Damien gets back on the radio and waits for me to get out of the pool and escorts me to the Royal Level. WOW! Sober, cooperative and escorted to my room while on vacation. I never felt so unappreciated while on vacation. September 11th: I called for room service because it started raining. I was told that room service was not available because it was raining.. Room service is primarily for when guests don’t want to leave the room, like when it’s raining. May want to change that policy... The Good: (Aside from Damien, the pool dictator) The staff was very professional and polite. They always had a smile on their face. They interact and always ask if there’s something the can do for you. They’ll go out of their way to accommodate you. In five days I was never hounded by the “yellow shirts” that some people have mentioned. I never had anything pushed in my face. Maybe because of off-season. Exchange rate on the resort was decent. About 16.20 peso to the dollar. Global rate at the time was 17 pesos to the dollar. Previous reviews have complained about the mosquitoes and the wild life. Hello? You knew where you traveling to. That being said, I got bit by mosquitoes maybe 4 times in 5 days. The reptiles didn’t bother anybody and the coates only came around when people left food laying around. I only used bug spray the first day, in preparation for all of the comments I read. Aside from stuff being closed, the 20% capacity wasn’t all bad, being that I pretty much had the resort, beach and pools to myself a lot of times. Beautifully kept grounds and my room was nice. I never had a problem with the AC or any other amenities, aside from cold showering water. Also a very nice beach. Even if it does get crowded, you can travel about a quarter mile to both sides of the resort beach property and have a safe and beautiful beach to yourself. Overall; Even though the negative looks like it outweighs the positive, I would recommend this resort. My negatives were just minor things for the most part, that they can easily improve if they chose. I’m sure the restaurants and events are more readily available during the busy season. But in that case, they should lower rates for the off season, especially if they’re not going to provide what you pay for.


    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...