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With the promo code MAYAPREMIUM you can get 15% discount at our hotels Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promo code valid for bookings made before 31.01.2017 and for stays up until 16.12.2017.

Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 This large, 5* resort has recently been refurbished to offer you the most exclusive stay on one of the Caribbean Sea’s idyllic beaches. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7565 ratings. 7565 user reviews.
Barceló Maya Beach reviewed by Chris R on . Surf Ride Staff is amazing and helpful. Rides are a blast !! #1service ! Ladies, this is not just for the boys! Great way to enjoy a day at Barcelo as a couple:) wave rider was totally awesome, wasn't busy... Rating: 5
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 7570 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4059

Very good

29% Complete

2196

Average

9% Complete

739

Poor

4% Complete

336

Very poor

3% Complete

240

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    Round Indicators
    Chris R 02/16/2017 Couples

    “Surf Ride”

    Staff is amazing and helpful. Rides are a blast !! #1service ! Ladies, this is not just for the boys! Great way to enjoy a day at Barcelo as a couple:) wave rider was totally awesome, wasn't busy and staff made us look cool doing it lol

    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     Dear Mr Chris R Thank you very much for your kind comments, we are pleased to know that you enjoyed the Surf Ride. It will be a pleasure to have you back on your next holidays Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    NonameDave Ottawa. 02/15/2017 Family

    “Far below expectations”

    This was our third trip to Barcelo on the Mayan Riviera, and my expectations were guarded but high. There are 5 hotels on the property; May Beach, Maya Caribe, Maya Colonial, May Tropical and the luxurious Maya Paradise. Our first trip was in 2008 and we stayed at the Maya Tropical, it was lovely, in fact the entire resort no matter where you stay is beautiful. The second trip was in 2009 and we stayed at the Maya Beach. Our first two trips were fantastic. The food was good and our stay was restful and no problem with anything. This most recent trip in early January was an eye opener. On our first day my wife and I had a late afternoon nap, at 6:00 PM someone began banging on our door yelling, “Let me in, open the door.” Looking through the peep hole in the door I saw a young man, clearly intoxicated and clearly knocking on the wrong door. I responded with, “You’re at the wrong room.” This was ignored and the pounding got harder and the yelling louder with considerable profanity. I raised my voice and said, “You’ve got the wrong room, go away.” The pounding stopped. Seconds later it started again and the pounding and yelling was so hard, I thought the man was trying to break the door down. I called the front desk and asked for security. After a few long seconds security answered and I quickly explained the situation stating that we were afraid for our safety and to please hurry to stop this man. No response from anyone, no one came to the door. I called security the second time, spoke to someone and again, no response. Making sure the man was no longer outside my room, I went to the front desk and asked for the manager. “Is security here yet?” I asked. “No, why do you need security?” was there response. Nothing had been done. The manager called security and a uniformed guard arrived a few minutes later. I accept that being in a foreign country some people may not know how to speak English, but a hotel with the vast majority of visitors being from North America should have a security team with at least basic English. We dealt with an interpreter. In the end the hotel knew about this guy from previous episodes and they moved us down the hall. If you need security in this hotel, forget it. The food on this third trip was significantly lower in quality as well. I will not visit any Barcelo property anywhere ever again. So sad.

    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     Dear Mr NonameDave Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    Troy K White Rock, British Columbia. 02/15/2017 Couples

    “For the value. Barcelo is the best”

    We are a married couple who just spent a wonderful week at the Barcelo Maya Beach resort. We have travelled all over the world to beach destinations over the past 20 years and have stayed at multiple all inclusive resorts. This was our 7th time to the Barcelo Grand property, and I would consider it our favorite one that we have ever been to. There are five massive hotels on one property, Beach, Caribe, Colonial, Tropical and Palace. We have stayed at all five. You can use all four of the properties except the Palace, where you have to be a guest to go there. The Beach resort has one of the best stretches of white sand beaches on the planet, and is recently renovated, making it my favorite. The Caribe has the high end swim up suites, and the party pool with music and activities going all day. The Colonial has the traditional Mexican feel to it, with a quiet pool and Lobby. The Tropical pool is upbeat and large, with a bit quieter hotel area. The entire resort has so much to offer, that you should spend time at all the resorts or you will be missing out. You can easily walk around all the resorts, but it is huge. I enjoy lots of walking and burning off all the extra calories you get from the fine dining and wonderful drinks. There is a double decker bus that goes Lobby to Lobby, for people that have a harder time getting around. There are multiple buffet restaurants, and outdoor beach buffets, plus many a la carte Fine dining restaurants. The buffet food is really good, sometimes you pick something you don't like, so just leave it and move on, the people that say the food is bad here must eat McDonald's or Dairy Queen all day and have no idea what good food is. The a la carte restaurants are fabulous, and we try to go to one every night. The French and Carribean restaurants in the Palace are two of the best ones I have ever been to, anywhere in the world. The snorkelling here is fantastic with their own reef off the beach. Just bring your own gear and go as often as you like for free. I've seen turtles, stingrays, large sun fish etc., right off the beach in 6 feet of water. The gym and spa are state of the art. Will Blow your mind. Better equipment than your gym at home. One of the best qualities of this resort is how much room there is. It is never packed feeling or cramped. There are hundreds of loungers by the pool and beach empty all day no matter what time. You Never have to get up early here to save chairs. Ever. This place is a dream for kids, with four water parks, endless pools, kids clubs, kids disco and self serve ice cream everywhere you look. They recently added a massive sports lounge with a full bowling alley, mini golf, pool tables and lots of different theme park games. There's also a new surf park and swim with the Dolphins on site. While some resorts are going downhill, Barcelo is the opposite, it keeps getting better and better every time we go. It truly is heaven on earth there. We got married on the beach there, and will continue to go back for a long time. We love to try new resorts as well, but this one is like home for us.

    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Beach was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    Cristina B 02/14/2017 Friends getaway

    “First Time in Mexico”

    This was my first time in Mexico and I went with my boyfriend and many of his work friends as part of an earned work trip that their boss sent them on for hard work and dedication.... it was free and got us out of cold snowy NY. The resort is beautiful. The grounds were nicely kept (gardners at 8am mowing and weed whacking was not a great way to wake up). There are iguanas everywhere but they don't bother anyone. The check in area and front of the hotel was beautiful. Everyone seemed very friendly and always knew where to point us when we needed to get to certain areas of the hotel. Some did not speak English nor could understand us but always found someone who could. The Maya Beach and all the other resorts in the area were very open which I really liked. The beach was extremely clean and always could find a chair and shade. The pool area was great too. Chairs always available. Try to get near the "fun pool" bar. They play music have Zumba and water aerobics too. The workers at that pool bar make your drinks quick just need to put a bit more alcohol in them and they will yell at you if you don't stand in a line to get your drink. A lot of my drinks tasted watered down and expect dirty looks when you ask for more vodka or tequila in your drink or something simple as a straw. I understood their frustration as they are hard workers and some told us what they make a week which was nothing. My boyfriend gave one of our pool side waiters a $20 tip which was half his week's pay. The room is one of the main reasons I gave this a poor review. As soon as you walked in, the smell of mold and musk hits you like a fan was blowing it at your face. It was awful and never went away. I left the doors to our terrace open hoping it would go away and didn't for the 6 days we were there. Everything always felt wet... the bedding, the chairs and the floor. The bathroom was spacious. The door was a bit see-through and did not give you any privacy at all. Like most hotels, the walls were paper thin and you could hear the people in the room next to us doing their business in the bathroom and it wasn't a pleasant sound to hear. The bedding was also very rough along with the towels. After a long day in the sun, you would expect softer towels on your body but they were more like sand paper, nice big sizes but very rough. Another reason for the poor review was the food. We learned from Monday that the pool buffets were the places to stay away from. I didn't enjoy being sick my first night there but was glad to know those buffets weren't the best places to eat. We primarily ate at the Caribe Buffet, which always had a bad smell every time you walked in. The grills they used there did not have proper ventilation and you would leave with that smell on your clothes and in your hair. The food at the buffet was pretty awful. The seafood night was great but that was it. Breakfast was ok (homemade omelets and fresh fruit was what I stuck with the most), bagels were stale and whatever they were trying to pass along as bacon was not. The burgers didn't even look like meat and they put them in pans with water and oil (buns were hard and always stale). You could find safe foods on the buffet but everything was always overcooked and just had a weird taste. I looked for authenticr Mexican food which I love here in NY and actually only found it off the resort during an excursion in the jungle. The a la carte restaurants seemed to have better food than the buffet. We ate at the Capri which was semi Italian. The salad bar was great but certain things on the menu were not at all Italian and as an Italian, made me laugh to see rack of lamb with potatoes au gratin on the menu. I looked to see if any of the chefs were Italian but I didn't not see any so it explained a lot. Kyoto was fun. Chef Roberto was very talented he did a better job than the American hibatchi places we have here yet the food tasted the same. The show was good though... sushi could have been better. This is not a resort I would ever plan to come back to again. There were too many cons vs. pros and I'm sure other people who have been here loved it. I enjoyed my week at the beach near the pool and in the sun just able to relax was enough for me. If many of the guys in our group didn't get sick from the food, I'm sure they would have enjoyed the trip too.
    Round Indicators
    DamiaNPL Vancouver, Canada. 02/14/2017

    “Perfect resort for everyone”

    The resort itself is HUGE but getting around is very easy (walking or taking the free shuttle bus). There is plenty to do at this resort and it is a perfect destination for families, singles, and couples. The beach and ocean is absolutely stunning (it's a private beach so you don't get people coming over trying to sell you stuff every couple minutes). The food is excellent with a variety of choices for breakfast, lunch, and dinner. The only critique I could give about this resort is that the rooms look a little outdated. That being said, they are always kept clean, the AC and shower all worked great. The staff is also nothing short of excellent. Always working hard and with a smile on their face. More specifically, Juan Antonio Velazquez Rivas of at the beach buffet (closest buffet to maya beach lobby) went above and beyond what one could expect from a waiter. He was friendly, engaging, and very creative in the specialty drinks he would bring for my girlfriend and I to try. I highly recommend this resort to anyone going on vacation. Be sure to ask for Antonio at the beach buffet!

    EVALUATION

    Round Indicators

    • february 16 2017
    • Couples

    Chris R

    “Surf Ride”


    Staff is amazing and helpful. Rides are a blast !! #1service ! Ladies, this is not just for the boys! Great way to enjoy a day at Barcelo as a couple:) wave rider was totally awesome, wasn't busy and staff made us look cool doing it lol


    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
    Dear Mr Chris R Thank you very much for your kind comments, we are pleased to know that you enjoyed the Surf Ride. It will be a pleasure to have you back on your next holidays Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    EVALUATION

    Round Indicators

    • february 15 2017
    • Ottawa
    • Family

    NonameDave

    “Far below expectations”


    This was our third trip to Barcelo on the Mayan Riviera, and my expectations were guarded but high. There are 5 hotels on the property; May Beach, Maya Caribe, Maya Colonial, May Tropical and the luxurious Maya Paradise. Our first trip was in 2008 and we stayed at the Maya Tropical, it was lovely, in fact the entire resort no matter where you stay is beautiful. The second trip was in 2009 and we stayed at the Maya Beach. Our first two trips were fantastic. The food was good and our stay was restful and no problem with anything. This most recent trip in early January was an eye opener. On our first day my wife and I had a late afternoon nap, at 6:00 PM someone began banging on our door yelling, “Let me in, open the door.” Looking through the peep hole in the door I saw a young man, clearly intoxicated and clearly knocking on the wrong door. I responded with, “You’re at the wrong room.” This was ignored and the pounding got harder and the yelling louder with considerable profanity. I raised my voice and said, “You’ve got the wrong room, go away.” The pounding stopped. Seconds later it started again and the pounding and yelling was so hard, I thought the man was trying to break the door down. I called the front desk and asked for security. After a few long seconds security answered and I quickly explained the situation stating that we were afraid for our safety and to please hurry to stop this man. No response from anyone, no one came to the door. I called security the second time, spoke to someone and again, no response. Making sure the man was no longer outside my room, I went to the front desk and asked for the manager. “Is security here yet?” I asked. “No, why do you need security?” was there response. Nothing had been done. The manager called security and a uniformed guard arrived a few minutes later. I accept that being in a foreign country some people may not know how to speak English, but a hotel with the vast majority of visitors being from North America should have a security team with at least basic English. We dealt with an interpreter. In the end the hotel knew about this guy from previous episodes and they moved us down the hall. If you need security in this hotel, forget it. The food on this third trip was significantly lower in quality as well. I will not visit any Barcelo property anywhere ever again. So sad.


    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
    Dear Mr NonameDave Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    EVALUATION

    Round Indicators

    • february 15 2017
    • White Rock, British Columbia
    • Couples

    Troy K

    “For the value. Barcelo is the best”


    We are a married couple who just spent a wonderful week at the Barcelo Maya Beach resort. We have travelled all over the world to beach destinations over the past 20 years and have stayed at multiple all inclusive resorts. This was our 7th time to the Barcelo Grand property, and I would consider it our favorite one that we have ever been to. There are five massive hotels on one property, Beach, Caribe, Colonial, Tropical and Palace. We have stayed at all five. You can use all four of the properties except the Palace, where you have to be a guest to go there. The Beach resort has one of the best stretches of white sand beaches on the planet, and is recently renovated, making it my favorite. The Caribe has the high end swim up suites, and the party pool with music and activities going all day. The Colonial has the traditional Mexican feel to it, with a quiet pool and Lobby. The Tropical pool is upbeat and large, with a bit quieter hotel area. The entire resort has so much to offer, that you should spend time at all the resorts or you will be missing out. You can easily walk around all the resorts, but it is huge. I enjoy lots of walking and burning off all the extra calories you get from the fine dining and wonderful drinks. There is a double decker bus that goes Lobby to Lobby, for people that have a harder time getting around. There are multiple buffet restaurants, and outdoor beach buffets, plus many a la carte Fine dining restaurants. The buffet food is really good, sometimes you pick something you don't like, so just leave it and move on, the people that say the food is bad here must eat McDonald's or Dairy Queen all day and have no idea what good food is. The a la carte restaurants are fabulous, and we try to go to one every night. The French and Carribean restaurants in the Palace are two of the best ones I have ever been to, anywhere in the world. The snorkelling here is fantastic with their own reef off the beach. Just bring your own gear and go as often as you like for free. I've seen turtles, stingrays, large sun fish etc., right off the beach in 6 feet of water. The gym and spa are state of the art. Will Blow your mind. Better equipment than your gym at home. One of the best qualities of this resort is how much room there is. It is never packed feeling or cramped. There are hundreds of loungers by the pool and beach empty all day no matter what time. You Never have to get up early here to save chairs. Ever. This place is a dream for kids, with four water parks, endless pools, kids clubs, kids disco and self serve ice cream everywhere you look. They recently added a massive sports lounge with a full bowling alley, mini golf, pool tables and lots of different theme park games. There's also a new surf park and swim with the Dolphins on site. While some resorts are going downhill, Barcelo is the opposite, it keeps getting better and better every time we go. It truly is heaven on earth there. We got married on the beach there, and will continue to go back for a long time. We love to try new resorts as well, but this one is like home for us.


    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Beach was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    EVALUATION

    Round Indicators

    • february 14 2017
    • Friends getaway

    Cristina B

    “First Time in Mexico”


    This was my first time in Mexico and I went with my boyfriend and many of his work friends as part of an earned work trip that their boss sent them on for hard work and dedication.... it was free and got us out of cold snowy NY. The resort is beautiful. The grounds were nicely kept (gardners at 8am mowing and weed whacking was not a great way to wake up). There are iguanas everywhere but they don't bother anyone. The check in area and front of the hotel was beautiful. Everyone seemed very friendly and always knew where to point us when we needed to get to certain areas of the hotel. Some did not speak English nor could understand us but always found someone who could. The Maya Beach and all the other resorts in the area were very open which I really liked. The beach was extremely clean and always could find a chair and shade. The pool area was great too. Chairs always available. Try to get near the "fun pool" bar. They play music have Zumba and water aerobics too. The workers at that pool bar make your drinks quick just need to put a bit more alcohol in them and they will yell at you if you don't stand in a line to get your drink. A lot of my drinks tasted watered down and expect dirty looks when you ask for more vodka or tequila in your drink or something simple as a straw. I understood their frustration as they are hard workers and some told us what they make a week which was nothing. My boyfriend gave one of our pool side waiters a $20 tip which was half his week's pay. The room is one of the main reasons I gave this a poor review. As soon as you walked in, the smell of mold and musk hits you like a fan was blowing it at your face. It was awful and never went away. I left the doors to our terrace open hoping it would go away and didn't for the 6 days we were there. Everything always felt wet... the bedding, the chairs and the floor. The bathroom was spacious. The door was a bit see-through and did not give you any privacy at all. Like most hotels, the walls were paper thin and you could hear the people in the room next to us doing their business in the bathroom and it wasn't a pleasant sound to hear. The bedding was also very rough along with the towels. After a long day in the sun, you would expect softer towels on your body but they were more like sand paper, nice big sizes but very rough. Another reason for the poor review was the food. We learned from Monday that the pool buffets were the places to stay away from. I didn't enjoy being sick my first night there but was glad to know those buffets weren't the best places to eat. We primarily ate at the Caribe Buffet, which always had a bad smell every time you walked in. The grills they used there did not have proper ventilation and you would leave with that smell on your clothes and in your hair. The food at the buffet was pretty awful. The seafood night was great but that was it. Breakfast was ok (homemade omelets and fresh fruit was what I stuck with the most), bagels were stale and whatever they were trying to pass along as bacon was not. The burgers didn't even look like meat and they put them in pans with water and oil (buns were hard and always stale). You could find safe foods on the buffet but everything was always overcooked and just had a weird taste. I looked for authenticr Mexican food which I love here in NY and actually only found it off the resort during an excursion in the jungle. The a la carte restaurants seemed to have better food than the buffet. We ate at the Capri which was semi Italian. The salad bar was great but certain things on the menu were not at all Italian and as an Italian, made me laugh to see rack of lamb with potatoes au gratin on the menu. I looked to see if any of the chefs were Italian but I didn't not see any so it explained a lot. Kyoto was fun. Chef Roberto was very talented he did a better job than the American hibatchi places we have here yet the food tasted the same. The show was good though... sushi could have been better. This is not a resort I would ever plan to come back to again. There were too many cons vs. pros and I'm sure other people who have been here loved it. I enjoyed my week at the beach near the pool and in the sun just able to relax was enough for me. If many of the guys in our group didn't get sick from the food, I'm sure they would have enjoyed the trip too.


    EVALUATION

    Round Indicators

    • february 14 2017
    • Vancouver, Canada

    DamiaNPL

    “Perfect resort for everyone”


    The resort itself is HUGE but getting around is very easy (walking or taking the free shuttle bus). There is plenty to do at this resort and it is a perfect destination for families, singles, and couples. The beach and ocean is absolutely stunning (it's a private beach so you don't get people coming over trying to sell you stuff every couple minutes). The food is excellent with a variety of choices for breakfast, lunch, and dinner. The only critique I could give about this resort is that the rooms look a little outdated. That being said, they are always kept clean, the AC and shower all worked great. The staff is also nothing short of excellent. Always working hard and with a smile on their face. More specifically, Juan Antonio Velazquez Rivas of at the beach buffet (closest buffet to maya beach lobby) went above and beyond what one could expect from a waiter. He was friendly, engaging, and very creative in the specialty drinks he would bring for my girlfriend and I to try. I highly recommend this resort to anyone going on vacation. Be sure to ask for Antonio at the beach buffet!


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