Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 This large, 5* resort has recently been refurbished to offer you the most exclusive stay on one of the Caribbean Sea’s idyllic beaches. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7688 ratings. 7688 user reviews.
Barceló Maya Beach reviewed by abes70 on . Best vacation ever First trip to Mexico and already booking for next year. The food, rooms, pools and beaches were fantastic!!! Special thanks to Angel for the wonderful service and great hospitality!! Can't wait to go... Rating: 5
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Maya Beach

4.5/5 Round Indicators
| 7690 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4134

Very good

29% Complete

2236

Average

9% Complete

747

Poor

4% Complete

336

Very poor

3% Complete

237

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    Round Indicators
    abes70 Stonewall, Canada. 03/22/2017 Friends getaway

    “Best vacation ever”

    First trip to Mexico and already booking for next year. The food, rooms, pools and beaches were fantastic!!! Special thanks to Angel for the wonderful service and great hospitality!! Can't wait to go back!!
    Round Indicators
    Barbie R 03/21/2017 Friends getaway

    “Travelled there twice”

    My husband and I have traveled there twice. Once for ou wedding then 2 years later for our friends wedding. For one I love the Mayan. Paradise. The hotel is very clean and open. The new renos are spectacular. We had friends stay at the Palace the only thing that they disliked about it is if you are traveling with friends stay in the same hotel. Everything is at the maya or the caribee. Manly the pools. Everything is well spread out. I always bring little gifts for the staff/ and room cleanibg. Our buffet staff always served us so if you know they have children buying them a day pass is always a nice gratuity. The only thing to watch for is the front desk may try to charge you differently. All cell phones have an currency app use it. Bus ride from airport 1 1/2 DON"T buy beer at airport buy on bus or else they will stop at a 7 eleven per say. Time share alley...HINT...walk till you get out of airport...Keep alll your paperwork DON"T show anyone and no one needs to see your passport. Put it in your safe and enjoy your vacation. Thanks. I travel lots as a travel agent. I flew with Sunwing, as the prices are good and for a 6 hour flight the budget is worth it.
    Round Indicators
    Titi0809 03/21/2017 Family

    “"THE" Beach!!!”

    I spent one week with my baby's girl and my husband last month, and it was espectacular, the beach is the best! There are a lot of pools, the gardens are amazing, the rooms are not luxury but really comfortable and clean, the staff since you arrive are very kind. The buffets restaurants are very complete and the have an area with kids food which is good. The only observation that I have is that the a la carte restaurants depends on the number of nights that you spend, and I think that you should be able to use them all nights
    Round Indicators
    stoneymuggins Seattle, WA. 03/20/2017 Friends getaway

    “Standard All-Inclusive - Lovely Pools & Beach, Horrible Food.”

    I recently stayed at the Barcelo Maya Beach, in Room 1111. The room in-and-of-itself was fine. The issue for us was that we had paid extra (i.e. 2K extra) to stay in an ocean-front room. When we arrived at the room, which is on the ground floor, we were met with a small grass yard, followed by a foot path, followed by a wall of trees. Beyond the trees was a restaurant and a bunch of garbage dumpsters. Apparently beyond all that, is the ocean. You could not see the ocean AT ALL from the room. When we brought this to the attention of the staff they basically didn't care, and then said that "ocean-front" just means that you are closer to the ocean than some other rooms, but should not be meant to indicate that you can actually see the ocean. The room itself is the same one I have seen in several other all-inclusives in the area. Moderately-sized marble covered bathroom, marble floors, marble pillars in the room to separate the beds from the "lounge area", which is two couches that face each other with a coffee table in the middle. The outside patio area was nice as it had a jacuzzi tub. We pulled one of the couches from the room outside (but covered) during our stay as the seating out there was way less-than comfortable. The food was gross. It's exactly what I expected. The a la carte restaurants are better than the buffets, but were often full, or you had to eat dinner at 4:30 or 10:30. The food is the same at every restaurant or buffet. The quality was meh. We often had to wait 15-20 minutes for standard food items to be brought out from the back. Chips but no salsa? That will be 20 minutes for Salsa. Hot dogs but no buns? Come back in 15 minutes. etc., etc. We ordered room service 3x - twice it never came, and the third time it arrived after two hours and was not warm in the slightest. The good stuff - the pool grounds and the beach area are lovely. The bartenders and wait staff at the pool/beach are lovely and personable. Each staff member that I interacted with outside of the front desk staff was wonderful. FYI - we stayed at the Barcelo for 5 days, and then stayed at an AirBnB in Playa Del Carmen for 5 days afterwards. The cost for the Barcelo was almost 4x what it was to stay in an AirBnB, factoring in airfare for both.

    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     Dear stoneymuggins We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Feel free to contact me directly for any additional assistance. Looking forward hearing from you Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    Marilyn502 Sydney, Canada. 03/20/2017 Family

    “GREAT RESORT ”

    I was very impressed with this resort - great service - friendly staff - spacious and very clean and well maintained - approx 75 minutes from Cancun Airport - pool and beach area beautifully designed and massive - lots of lounge chairs - and children are allowed to use floatees in the pool - lifeguards at all locations - great snorkeling - even saw sea turtles - would recommend this Resort to anyone - adults and families

    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     Dear Ms Marilyn502 We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    EVALUATION

    Round Indicators

    • march 22 2017
    • Stonewall, Canada
    • Friends getaway

    abes70

    “Best vacation ever”


    First trip to Mexico and already booking for next year. The food, rooms, pools and beaches were fantastic!!! Special thanks to Angel for the wonderful service and great hospitality!! Can't wait to go back!!


    EVALUATION

    Round Indicators

    • march 21 2017
    • Friends getaway

    Barbie R

    “Travelled there twice”


    My husband and I have traveled there twice. Once for ou wedding then 2 years later for our friends wedding. For one I love the Mayan. Paradise. The hotel is very clean and open. The new renos are spectacular. We had friends stay at the Palace the only thing that they disliked about it is if you are traveling with friends stay in the same hotel. Everything is at the maya or the caribee. Manly the pools. Everything is well spread out. I always bring little gifts for the staff/ and room cleanibg. Our buffet staff always served us so if you know they have children buying them a day pass is always a nice gratuity. The only thing to watch for is the front desk may try to charge you differently. All cell phones have an currency app use it. Bus ride from airport 1 1/2 DON"T buy beer at airport buy on bus or else they will stop at a 7 eleven per say. Time share alley...HINT...walk till you get out of airport...Keep alll your paperwork DON"T show anyone and no one needs to see your passport. Put it in your safe and enjoy your vacation. Thanks. I travel lots as a travel agent. I flew with Sunwing, as the prices are good and for a 6 hour flight the budget is worth it.


    EVALUATION

    Round Indicators

    • march 21 2017
    • Family

    Titi0809

    “"THE" Beach!!!”


    I spent one week with my baby's girl and my husband last month, and it was espectacular, the beach is the best! There are a lot of pools, the gardens are amazing, the rooms are not luxury but really comfortable and clean, the staff since you arrive are very kind. The buffets restaurants are very complete and the have an area with kids food which is good. The only observation that I have is that the a la carte restaurants depends on the number of nights that you spend, and I think that you should be able to use them all nights


    EVALUATION

    Round Indicators

    • march 20 2017
    • Seattle, WA
    • Friends getaway

    stoneymuggins

    “Standard All-Inclusive - Lovely Pools & Beach, Horrible Food.”


    I recently stayed at the Barcelo Maya Beach, in Room 1111. The room in-and-of-itself was fine. The issue for us was that we had paid extra (i.e. 2K extra) to stay in an ocean-front room. When we arrived at the room, which is on the ground floor, we were met with a small grass yard, followed by a foot path, followed by a wall of trees. Beyond the trees was a restaurant and a bunch of garbage dumpsters. Apparently beyond all that, is the ocean. You could not see the ocean AT ALL from the room. When we brought this to the attention of the staff they basically didn't care, and then said that "ocean-front" just means that you are closer to the ocean than some other rooms, but should not be meant to indicate that you can actually see the ocean. The room itself is the same one I have seen in several other all-inclusives in the area. Moderately-sized marble covered bathroom, marble floors, marble pillars in the room to separate the beds from the "lounge area", which is two couches that face each other with a coffee table in the middle. The outside patio area was nice as it had a jacuzzi tub. We pulled one of the couches from the room outside (but covered) during our stay as the seating out there was way less-than comfortable. The food was gross. It's exactly what I expected. The a la carte restaurants are better than the buffets, but were often full, or you had to eat dinner at 4:30 or 10:30. The food is the same at every restaurant or buffet. The quality was meh. We often had to wait 15-20 minutes for standard food items to be brought out from the back. Chips but no salsa? That will be 20 minutes for Salsa. Hot dogs but no buns? Come back in 15 minutes. etc., etc. We ordered room service 3x - twice it never came, and the third time it arrived after two hours and was not warm in the slightest. The good stuff - the pool grounds and the beach area are lovely. The bartenders and wait staff at the pool/beach are lovely and personable. Each staff member that I interacted with outside of the front desk staff was wonderful. FYI - we stayed at the Barcelo for 5 days, and then stayed at an AirBnB in Playa Del Carmen for 5 days afterwards. The cost for the Barcelo was almost 4x what it was to stay in an AirBnB, factoring in airfare for both.


    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
    Dear stoneymuggins We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Feel free to contact me directly for any additional assistance. Looking forward hearing from you Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    EVALUATION

    Round Indicators

    • march 20 2017
    • Sydney, Canada
    • Family

    Marilyn502

    “GREAT RESORT ”


    I was very impressed with this resort - great service - friendly staff - spacious and very clean and well maintained - approx 75 minutes from Cancun Airport - pool and beach area beautifully designed and massive - lots of lounge chairs - and children are allowed to use floatees in the pool - lifeguards at all locations - great snorkeling - even saw sea turtles - would recommend this Resort to anyone - adults and families


    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
    Dear Ms Marilyn502 We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

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    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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