Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 126722 This large, 5* resort has recently been refurbished to offer you the most exclusive stay on one of the Caribbean Sea’s idyllic beaches. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 | Riviera Maya, Quintana Roo || México
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 126722 4 out of 5 based on 9295 ratings. 9295 user reviews.
Barceló Maya Beach reviewed by asayyar2118 on . First Time Trying an All Inclusive I was always hesitant to try an all inclusive. I am not much of a drinker and I usually like taking cruises but we wanted to give it a try. we check Trip Advisor before we went and chose Barcelo and... Rating: 5
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750   Riviera Maya, Quintana Roo     México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

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Barceló Maya Beach

4.0/5 Round Indicators
| 9327 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4975

Very good

28% Complete

2695

Average

9% Complete

931

Poor

4% Complete

419

Very poor

3% Complete

307

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    ggtati2006 Miami Beach, Florida. 05/18/2018 Family

    “barcelo great family vacation”

    We had an awesome time, it was my husband and I and our 11 yr old. the rooms are lovely, clean, spacious and overall i couldn't ask for anything better as for the rooms. The property overall is also very beautiful, very clean, well maintained and lots to do such as activities by the pool ...must stop by and watch the dolphins at sister property. the beach was also very beautiful, drink and food not 0oh s0o great...the restaurant tokoyo food was amazing but as for buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. best to stop by strikers and see what the late night food has because the buffet usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was AMAZING! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you.. also felt very safe

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear ggtati2006, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

    Round Indicators
    CRISTIANO D 05/17/2018 Friends getaway

    “Service is amazing”

    Denali trejo is the best in the world !!! She is the best bartender !! She is so fun !! All my 20 friends loved her !! She was so good and the service was amazing. ! We alllover her very much ! The best time was with her !

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Cristiano D, Thank you for reviewing your recent stay in our Barceló Maya Beach It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. we will make sure to share your kind words as we know it will mean a great deal to Denali. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards

    Round Indicators
    Ash-NewOrleans New Orleans, Louisiana. 05/15/2018 Family

    “Do not stay here if you like your health and wealth”

    Buffet stations are not monitored, many guests eat direct from buffet display with their hand and no one is there to stop them or no sign in this respect. Bathroom floor has lots of mildew. Make sure to check your folio before signing at check out. They make lots of error. My nephew paid for my sister’s internet when he checked out day earlier and they forced my sister to pay it again. They deliver wrong items for room service and never replace it with right order and they still charge for the food we did not used. WORST EVER, THEY WILL KEEP YOU AS A PRISONER UNTIL YOU PAY FOR ALL OF THESE. We paid for all for them to let our taxi to leave the hotel. We are making stop payment on the credit card after arriving back home.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Ash-NewOrleans, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards

    Round Indicators
    Brian D Guelph, Canada. 05/14/2018 Couples

    “Top Knotch Resort with Great Sevice”

    Big shout out to 2 of the Best Bell Boys at Barcelo Maya Beach.Angel Serrato and Israel Bonilla.These guys will go out of thier way to make sure your vacation is so Enjoyable.Very knowledgeable of All the resort and also the surrounding areas and great attractions to see.If you should need anything or have any questions they both are very approachable and speak both Spanish & English.Any assistance needed they will help.Just wanted to add this to my Trip Advisor Profile as most times these guys go unanounced but for My wife and myself we enjoy returning to Barcelo Maya Beach every year not only for the Sun & Fun but to see these 2 Outstanding Gentlemen as they have become our Barcelo Family.Gracias Amigos see you soon Love Brian & Angie :)

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Brian D, We first would like to thank you for making our Barceló Maya Beach your preferred choice for your holidays in teh Mayan Riviera, it is always a pleasure to welcome back our most loyal guests year after year. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Israel and Angel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards

    Round Indicators
    kylietaylor2018 05/14/2018 Friends getaway

    “Great stay - highly recommend this resort”

    The resort is amazing, just returned to the UK after staying at the maya beach on the barcelo grand resort and could not recommend it enough. Staff, facilities, grounds, food & drink, rooms and entertainment was 1st class. Had a great break away and definitely plan to revisit. Thank you barcelo!!

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear kylietaylor2018, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your highlight you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards

    EVALUATION

    Round Indicators

    • may 18 2018
    • Miami Beach, Florida
    • Family

    ggtati2006

    “barcelo great family vacation”


    We had an awesome time, it was my husband and I and our 11 yr old. the rooms are lovely, clean, spacious and overall i couldn't ask for anything better as for the rooms. The property overall is also very beautiful, very clean, well maintained and lots to do such as activities by the pool ...must stop by and watch the dolphins at sister property. the beach was also very beautiful, drink and food not 0oh s0o great...the restaurant tokoyo food was amazing but as for buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. best to stop by strikers and see what the late night food has because the buffet usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was AMAZING! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you.. also felt very safe


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear ggtati2006, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

    EVALUATION

    Round Indicators

    • may 17 2018
    • Friends getaway

    CRISTIANO D

    “Service is amazing”


    Denali trejo is the best in the world !!! She is the best bartender !! She is so fun !! All my 20 friends loved her !! She was so good and the service was amazing. ! We alllover her very much ! The best time was with her !


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Cristiano D, Thank you for reviewing your recent stay in our Barceló Maya Beach It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. we will make sure to share your kind words as we know it will mean a great deal to Denali. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards

    EVALUATION

    Round Indicators

    • may 15 2018
    • New Orleans, Louisiana
    • Family

    Ash-NewOrleans

    “Do not stay here if you like your health and wealth”


    Buffet stations are not monitored, many guests eat direct from buffet display with their hand and no one is there to stop them or no sign in this respect. Bathroom floor has lots of mildew. Make sure to check your folio before signing at check out. They make lots of error. My nephew paid for my sister’s internet when he checked out day earlier and they forced my sister to pay it again. They deliver wrong items for room service and never replace it with right order and they still charge for the food we did not used. WORST EVER, THEY WILL KEEP YOU AS A PRISONER UNTIL YOU PAY FOR ALL OF THESE. We paid for all for them to let our taxi to leave the hotel. We are making stop payment on the credit card after arriving back home.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Ash-NewOrleans, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards

    EVALUATION

    Round Indicators

    • may 14 2018
    • Guelph, Canada
    • Couples

    Brian D

    “Top Knotch Resort with Great Sevice”


    Big shout out to 2 of the Best Bell Boys at Barcelo Maya Beach.Angel Serrato and Israel Bonilla.These guys will go out of thier way to make sure your vacation is so Enjoyable.Very knowledgeable of All the resort and also the surrounding areas and great attractions to see.If you should need anything or have any questions they both are very approachable and speak both Spanish & English.Any assistance needed they will help.Just wanted to add this to my Trip Advisor Profile as most times these guys go unanounced but for My wife and myself we enjoy returning to Barcelo Maya Beach every year not only for the Sun & Fun but to see these 2 Outstanding Gentlemen as they have become our Barcelo Family.Gracias Amigos see you soon Love Brian & Angie :)


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Brian D, We first would like to thank you for making our Barceló Maya Beach your preferred choice for your holidays in teh Mayan Riviera, it is always a pleasure to welcome back our most loyal guests year after year. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to Israel and Angel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards

    EVALUATION

    Round Indicators

    • may 14 2018
    • Friends getaway

    kylietaylor2018

    “Great stay - highly recommend this resort”


    The resort is amazing, just returned to the UK after staying at the maya beach on the barcelo grand resort and could not recommend it enough. Staff, facilities, grounds, food & drink, rooms and entertainment was 1st class. Had a great break away and definitely plan to revisit. Thank you barcelo!!


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear kylietaylor2018, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your highlight you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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