Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 This large, 5* resort has recently been refurbished to offer you the most exclusive stay on one of the Caribbean Sea’s idyllic beaches. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 8285 ratings. 8285 user reviews.
Barceló Maya Beach reviewed by Yaima G on . BEAUTIFUL VACATION i have no complain about this hotel, everything was perfect, only the lady from guest service did my restaurant reservation wrong but it was fixed, i recommend it 100%, the poll, the beach, the... Rating: 5
map

Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 8286 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

53% Complete

4436

Very good

29% Complete

2406

Average

9% Complete

808

Poor

4% Complete

374

Very poor

3% Complete

262

Filter by

Sort by

    Round Indicators
    Golden C San Antonio, Texas. 07/20/2017 Family

    “Super gorgeous beaches and resort!”

    I stayed a couple days at this resort to check it out, and it has a fantastic beach! The beach is set up like a post card with its white sandy beaches and palm trees. The resort keeps the beach super clean, and its not crowded like other beaches. The resort itself has a great layout and is huge! There are 4 resorts inside the one main complex (Maya Beach, Caribe, Colonial, and the Grand Palace) They have their own indoor mall you can go shop at as well. They have it set up where there is a pool for each of the resorts and are very clean, and its only about 20-30 yards away from the end of the buildings you stay in, so not far away(depending what end your staying). They have a very similar set up as their resort in Punta Cana, you can tell its the same designer. the beach is as gorgeous as there!!. I thought the staff was friendly and willing to assist. The rooms are clean and comfy beds. The breakfast buffet had lots of options for you to pick from, as well as the lunch, and dinner. I didn't stay long enough to feel I can make a comment on how well the food was or wasn't, but i can say after only staying 2 days the food was better than their resort in Punta Cana, since it has more flavor than there. Overall I enjoyed my brief stay, and for sure will be going back! I would recommend staying at the Maya Beach for sure, it has THE best beach area of the resort complex in my opinion. That's one of the main reason I go for is the beach. This my third time staying at Barceló resorts and have enjoyed staying at their resorts.
    Round Indicators
    Yaima G 07/20/2017 Family

    “BEAUTIFUL VACATION”

    i have no complain about this hotel, everything was perfect, only the lady from guest service did my restaurant reservation wrong but it was fixed, i recommend it 100%, the poll, the beach, the amenities, the food, all was perfect. irene in the pool beach was very nice and super professional and gave us a great service. keep it up, nice been there, will be back
    Round Indicators
    Chuck N Bonham. 07/19/2017 Family

    “Family vacation, 2 Adults, 2 teen girls”

    We Stayed at The Beach Resort. There are nicer looking Barcelo Hotels on the same property. For a family that wants to sit close to a beautiful beach, drink all day, eat at average buffet lines and relax---- This is a good place for that. This wasn't the best place for my family. My wife and I don't drink much and my kids don't like buffee food (neither do we) So, this became a over priced hotel for us. WE left almost everyday and explored Playa, Cozumel, Coba and Deep Sea Fishing. We ate while out (the local food far far far exceeds the buffet food. once we got back we were exhausted and just slept. Don't get me wrong, we did hang out the beach a couple days, we did have drinks, eat at the buffet and tried the Mexican Restaurant (it was really good). My wife and daughter went to the spa and had a good experience. We also used the swim with dolphins area, also on the property. Overall value to us was low because of the food. We could have found a house or beach condo for less and would have been happier I think. I rate the service average due to a problem checking in and not getting the right rooms until the following day. We had to move rooms at 3pm the next day.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Check N Thank you so much for your visit. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your comments. Warmest Regards.

    Round Indicators
    Kellie C Boston, Massachusetts. 07/19/2017 Couples

    “Junior suite, relaxing get away”

    My husband and I (both in our late 20s) stayed at the Barcelo Beach from June 24th- July 3rd. We upgraded to a premium junior suite, and was absolutely worth the money. We really wanted a relaxing get away, so loved the jacuzzi on the balcony and enjoyed the large renovated room. If you know you won't be in the room much, I would suggest still upgrading to premium and not upgrading the room. I believe that is $25 per person per day. The premium allows for unlimited wifi, unlimited dinner reservations, premium lounge, discounts on in the shops and spa. The biggest complaint I saw online before going was the check in, and this was not at all an issue because of the premium package. The resort is absolutely huge. I knew this when choosing the resort, and loved the size. We went for 9 nights and truly could have stayed on the resort the entire time and never get bored. The four 4star hotels are similar, but all have a different feel. For example the beach is peaceful, the caribe has pool games and music and the tropical/colonial (didn't go down that side too much so can't distinguish between the two) had the dolphins and better snorkeling. The restaurants are spread throughout the resort, and the mall/shopping area does a good job of connecting the different hotels without realizing your walking a distance. I would not suggest this resort for elderly people, although mostly one floor and handicapped accessible (from what I could see) there is just a lot of walking. We went to the casino on the resort, which was small but sufficient. This is not run by the resort, but the staff was very nice. We mainly played blackjack and the dealers seemed to know what they were doing, seemed fair. We went to the sports bar and played pool and bowled. I do have to complain about the price of bowling, we are from Boston, so use to steep prices, but $15 per person per game?!?! I actually asked the employee if they made it that expensive because they really don't want people to bowl. I can't imagine a family of 4 paying $60 for one game! We won a pass for the waterpark from one of the pool games, which I thought was a great prize, but it was on our second to last day so we passed it along to a kid. $15 per person for the waterpark was unreasonable in my opinion as well. Last year in the DR we were at a resort with a much larger water park and was free for everyone. Barcelo is not a cheap resort, the slides should b included. We did the ATV tour from the resort, I highly recommend this. Only $45 per person you ATV around the property then go to a cenote. The guide gives an amazing history lesson while in the cenote. The staff was friendly and knowledgeable. Food/drink: the buffets are generic all inclusive buffets, not bad, not outstanding, pretty much what you would expect. By the end of the trip we were ready for some home cooking. The restaurants were good, but service slow, again very standard for an all inclusive. We loved the Brazilian restaurant at the Palace, to us it was worth the $20 up charge per person and went twice. The staff on the beach buffet was always great, fast and friendly. The staff in the inside buffets seemed very over worked. Room service is included with premium and it was always nice to have the option-- my husband loved the cheeseburgers. I would suggest bringing a bubba mug for your drinks during the day.. it was so hot and the cups are small, you will be heading to the bar after drinking a melted drink quiet a bit if you don't have a mug. The bartenders were all nice, caribe pool bartenders were very friendly. But my favorite was by far was Jesus at the adult pool bar. He made delicious drinks and would have us try different shots, he was fun and attentive. The beach was amazing here, I am usually a pool person, but I loved the calm section at the end of the resort. We brought floats and could just relax. One day the water was really rough and we had a blast in the waves. The fish are very friendly here and will swim right up to you. Nothing is friendly in Boston, not even the fish, so I was very surprised by this and ran out of the ocean screaming! After my husband stopped making fun of me, I made my grand return to the water and got used to the friendly sea life. The pools are kept very clean and are huge! Depending on our mood we would hang where the music was at the caribe pool or head to the adult pool for some good drinks and time alone. This resort was lively at night, which is rare for all inclusive. The place is absolutely beautiful, contemporary decorations. The premium lounge had great AC, snacks and bottles to make drinks. The house keeping was very efficient and friendly. We did not come across one rude employee. The area is safe, we took cabs to Playa Del Carmen and Puetro Adventures. We would return, and would stay in a swim out suite if we did, they looked beautiful! I would recommend this resort, just remember your staying at an all inclusive so not everything will be 5 star.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Kellie C, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Grand Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We remain at your service

    Round Indicators
    thellandcla Tulsa, Oklahoma. 07/17/2017 Family

    “Good 4 star Hotel”

    Our stay at the Barcelo Caribe was good. There were a few bumps, but unlike others' complaints that hotel did a great job of correcting them. Check in: It is not the fastest process ever, but it wasn't bad. It would be helpful if you could book your restaurants online prior to going. Room: Our first room was not good, the bathtub paint was literally peeling away in big chunks. I went to the front desk and talked with a manager. They were very nice. They put us in a different room and had the bellhop come and get us and drive us in a golf cart to the building next door. They did a wonderful job fixing the mistake of putting us in the 1st room. The Beach: It was excellent, make sure you jump off the pier that is fun. Food: It was average cruise ship food. Don't eat at the Seafood Restaurant. It wasn't good and the wait staff was completely stressed out even when there were only 4 occupied tables in the restaurant. Pools: They are amazing and clean and fun.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     We really appreciate your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach as you vacation Hotel. Regards,

    EVALUATION

    Round Indicators

    • july 20 2017
    • San Antonio, Texas
    • Family

    Golden C

    “Super gorgeous beaches and resort!”


    I stayed a couple days at this resort to check it out, and it has a fantastic beach! The beach is set up like a post card with its white sandy beaches and palm trees. The resort keeps the beach super clean, and its not crowded like other beaches. The resort itself has a great layout and is huge! There are 4 resorts inside the one main complex (Maya Beach, Caribe, Colonial, and the Grand Palace) They have their own indoor mall you can go shop at as well. They have it set up where there is a pool for each of the resorts and are very clean, and its only about 20-30 yards away from the end of the buildings you stay in, so not far away(depending what end your staying). They have a very similar set up as their resort in Punta Cana, you can tell its the same designer. the beach is as gorgeous as there!!. I thought the staff was friendly and willing to assist. The rooms are clean and comfy beds. The breakfast buffet had lots of options for you to pick from, as well as the lunch, and dinner. I didn't stay long enough to feel I can make a comment on how well the food was or wasn't, but i can say after only staying 2 days the food was better than their resort in Punta Cana, since it has more flavor than there. Overall I enjoyed my brief stay, and for sure will be going back! I would recommend staying at the Maya Beach for sure, it has THE best beach area of the resort complex in my opinion. That's one of the main reason I go for is the beach. This my third time staying at Barceló resorts and have enjoyed staying at their resorts.


    EVALUATION

    Round Indicators

    • july 20 2017
    • Family

    Yaima G

    “BEAUTIFUL VACATION”


    i have no complain about this hotel, everything was perfect, only the lady from guest service did my restaurant reservation wrong but it was fixed, i recommend it 100%, the poll, the beach, the amenities, the food, all was perfect. irene in the pool beach was very nice and super professional and gave us a great service. keep it up, nice been there, will be back


    EVALUATION

    Round Indicators

    • july 19 2017
    • Bonham
    • Family

    Chuck N

    “Family vacation, 2 Adults, 2 teen girls”


    We Stayed at The Beach Resort. There are nicer looking Barcelo Hotels on the same property. For a family that wants to sit close to a beautiful beach, drink all day, eat at average buffet lines and relax---- This is a good place for that. This wasn't the best place for my family. My wife and I don't drink much and my kids don't like buffee food (neither do we) So, this became a over priced hotel for us. WE left almost everyday and explored Playa, Cozumel, Coba and Deep Sea Fishing. We ate while out (the local food far far far exceeds the buffet food. once we got back we were exhausted and just slept. Don't get me wrong, we did hang out the beach a couple days, we did have drinks, eat at the buffet and tried the Mexican Restaurant (it was really good). My wife and daughter went to the spa and had a good experience. We also used the swim with dolphins area, also on the property. Overall value to us was low because of the food. We could have found a house or beach condo for less and would have been happier I think. I rate the service average due to a problem checking in and not getting the right rooms until the following day. We had to move rooms at 3pm the next day.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Check N Thank you so much for your visit. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your comments. Warmest Regards.

    EVALUATION

    Round Indicators

    • july 19 2017
    • Boston, Massachusetts
    • Couples

    Kellie C

    “Junior suite, relaxing get away”


    My husband and I (both in our late 20s) stayed at the Barcelo Beach from June 24th- July 3rd. We upgraded to a premium junior suite, and was absolutely worth the money. We really wanted a relaxing get away, so loved the jacuzzi on the balcony and enjoyed the large renovated room. If you know you won't be in the room much, I would suggest still upgrading to premium and not upgrading the room. I believe that is $25 per person per day. The premium allows for unlimited wifi, unlimited dinner reservations, premium lounge, discounts on in the shops and spa. The biggest complaint I saw online before going was the check in, and this was not at all an issue because of the premium package. The resort is absolutely huge. I knew this when choosing the resort, and loved the size. We went for 9 nights and truly could have stayed on the resort the entire time and never get bored. The four 4star hotels are similar, but all have a different feel. For example the beach is peaceful, the caribe has pool games and music and the tropical/colonial (didn't go down that side too much so can't distinguish between the two) had the dolphins and better snorkeling. The restaurants are spread throughout the resort, and the mall/shopping area does a good job of connecting the different hotels without realizing your walking a distance. I would not suggest this resort for elderly people, although mostly one floor and handicapped accessible (from what I could see) there is just a lot of walking. We went to the casino on the resort, which was small but sufficient. This is not run by the resort, but the staff was very nice. We mainly played blackjack and the dealers seemed to know what they were doing, seemed fair. We went to the sports bar and played pool and bowled. I do have to complain about the price of bowling, we are from Boston, so use to steep prices, but $15 per person per game?!?! I actually asked the employee if they made it that expensive because they really don't want people to bowl. I can't imagine a family of 4 paying $60 for one game! We won a pass for the waterpark from one of the pool games, which I thought was a great prize, but it was on our second to last day so we passed it along to a kid. $15 per person for the waterpark was unreasonable in my opinion as well. Last year in the DR we were at a resort with a much larger water park and was free for everyone. Barcelo is not a cheap resort, the slides should b included. We did the ATV tour from the resort, I highly recommend this. Only $45 per person you ATV around the property then go to a cenote. The guide gives an amazing history lesson while in the cenote. The staff was friendly and knowledgeable. Food/drink: the buffets are generic all inclusive buffets, not bad, not outstanding, pretty much what you would expect. By the end of the trip we were ready for some home cooking. The restaurants were good, but service slow, again very standard for an all inclusive. We loved the Brazilian restaurant at the Palace, to us it was worth the $20 up charge per person and went twice. The staff on the beach buffet was always great, fast and friendly. The staff in the inside buffets seemed very over worked. Room service is included with premium and it was always nice to have the option-- my husband loved the cheeseburgers. I would suggest bringing a bubba mug for your drinks during the day.. it was so hot and the cups are small, you will be heading to the bar after drinking a melted drink quiet a bit if you don't have a mug. The bartenders were all nice, caribe pool bartenders were very friendly. But my favorite was by far was Jesus at the adult pool bar. He made delicious drinks and would have us try different shots, he was fun and attentive. The beach was amazing here, I am usually a pool person, but I loved the calm section at the end of the resort. We brought floats and could just relax. One day the water was really rough and we had a blast in the waves. The fish are very friendly here and will swim right up to you. Nothing is friendly in Boston, not even the fish, so I was very surprised by this and ran out of the ocean screaming! After my husband stopped making fun of me, I made my grand return to the water and got used to the friendly sea life. The pools are kept very clean and are huge! Depending on our mood we would hang where the music was at the caribe pool or head to the adult pool for some good drinks and time alone. This resort was lively at night, which is rare for all inclusive. The place is absolutely beautiful, contemporary decorations. The premium lounge had great AC, snacks and bottles to make drinks. The house keeping was very efficient and friendly. We did not come across one rude employee. The area is safe, we took cabs to Playa Del Carmen and Puetro Adventures. We would return, and would stay in a swim out suite if we did, they looked beautiful! I would recommend this resort, just remember your staying at an all inclusive so not everything will be 5 star.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Kellie C, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Grand Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We remain at your service

    EVALUATION

    Round Indicators

    • july 17 2017
    • Tulsa, Oklahoma
    • Family

    thellandcla

    “Good 4 star Hotel”


    Our stay at the Barcelo Caribe was good. There were a few bumps, but unlike others' complaints that hotel did a great job of correcting them. Check in: It is not the fastest process ever, but it wasn't bad. It would be helpful if you could book your restaurants online prior to going. Room: Our first room was not good, the bathtub paint was literally peeling away in big chunks. I went to the front desk and talked with a manager. They were very nice. They put us in a different room and had the bellhop come and get us and drive us in a golf cart to the building next door. They did a wonderful job fixing the mistake of putting us in the 1st room. The Beach: It was excellent, make sure you jump off the pier that is fun. Food: It was average cruise ship food. Don't eat at the Seafood Restaurant. It wasn't good and the wait staff was completely stressed out even when there were only 4 occupied tables in the restaurant. Pools: They are amazing and clean and fun.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    We really appreciate your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach as you vacation Hotel. Regards,

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)