Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 This large, 5* resort has recently been refurbished to offer you the most exclusive stay on one of the Caribbean Sea’s idyllic beaches. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7994 ratings. 7994 user reviews.
Barceló Maya Beach reviewed by NatalieCF16 on . Pretty Beach, Terrible Service It's unfortunate that this resort has such horrible service. It's built on such a beautiful beach, but it's not remotely worth it when the staff not only ignores you, but also makes you feel like a... Rating: 1
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 7984 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4283

Very good

29% Complete

2324

Average

9% Complete

774

Poor

4% Complete

355

Very poor

3% Complete

249

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    Round Indicators
    Kelly M Galveston, Texas. 05/25/2017 Family

    “Great trip”

    The beach was beautiful. It was sooo worth the upgrade to premium level. The hotel was very well kept. The restaurants were very good. Paid to go to the palace restaurant. Could not say they were any better. I don't think I would do that again. Overall a beautiful resort.
    Round Indicators
    rbay12 Rhode Island. 05/25/2017

    “Beautiful but needs some work”

    The grounds were amazing. The pools were clean and walking around the hotels was always a joy as it was kept so greatly. The food was fine at the buffets. It's a buffet feeding thousands of people. You get buffet quality food. It's definitely not a bad thing. We had 2 a la carte meals, one at Mexico Lindo and one at Santa Fe Steak House. The food was amazing and the service even better. Service at the bars and restaurants was top notch and the servers and bartenders made hanging out in their areas fun. Mall Bar was a good spot for drinks and FLOR was the best bartender I've ever had. Now as good as everything was. The front desk was AWFUL. No one understood English, no one was helpful. We called about AC not working and our patio door not locking, we were transferred 6 times and no one ever came. The check in process took over an hour and all our questions were marked with blank stares. Also, on our 3rd day some random people came by telling us they needed to work on our room but spoke no English so we couldn't understand what or why. They were not with the hotel and the security guard with them spoke no English. (We told them no because we were leaving and didn't want people in our room). They just went into the room next to us even though they had so no disturb. Luckily we only needed guest services or the front desk for check in and out and our one call about our room issues. Front desk aside A+
    Round Indicators
    Warren R Weymouth, Massachusetts. 05/24/2017 Couples

    “Long waits but great vaca spot”

    Aside from waiting in the check in line for a while, the rest of the stay was awesome! The bar tenders are very attentive. The pools were very nice. Everything was clean for the amount of guest they serve.
    Round Indicators
    Lufti Numan A Hackensack, New Jersey. 05/23/2017 Family

    “Barcelo”

    The resort is beautiful the landscape is gorgeous and the pools and beaches are excellent But the rooms are horrible It is overall ok for the money you get good food if it wasn't for the rooms I would have gave them a 4

    DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review
     Dear Lufti Numan A, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Cordially,

    Round Indicators
    nicoleM9194ZO 05/23/2017 Family

    “Best vacation ever!”

    We enjoyed everything about this resort. I would definitely recommend it! The staff was all great. The beach area was nice, never too crowded. We were always able to find chairs. The pool and pool bar were very nice also. We only ate at the buffets but there was plenty of selection. We were there a week and didn't do half of the things offered at the resort. We're already planning our next visit.

    EVALUATION

    Round Indicators

    • may 25 2017
    • Galveston, Texas
    • Family

    Kelly M

    “Great trip”


    The beach was beautiful. It was sooo worth the upgrade to premium level. The hotel was very well kept. The restaurants were very good. Paid to go to the palace restaurant. Could not say they were any better. I don't think I would do that again. Overall a beautiful resort.


    EVALUATION

    Round Indicators

    • may 25 2017
    • Rhode Island

    rbay12

    “Beautiful but needs some work”


    The grounds were amazing. The pools were clean and walking around the hotels was always a joy as it was kept so greatly. The food was fine at the buffets. It's a buffet feeding thousands of people. You get buffet quality food. It's definitely not a bad thing. We had 2 a la carte meals, one at Mexico Lindo and one at Santa Fe Steak House. The food was amazing and the service even better. Service at the bars and restaurants was top notch and the servers and bartenders made hanging out in their areas fun. Mall Bar was a good spot for drinks and FLOR was the best bartender I've ever had. Now as good as everything was. The front desk was AWFUL. No one understood English, no one was helpful. We called about AC not working and our patio door not locking, we were transferred 6 times and no one ever came. The check in process took over an hour and all our questions were marked with blank stares. Also, on our 3rd day some random people came by telling us they needed to work on our room but spoke no English so we couldn't understand what or why. They were not with the hotel and the security guard with them spoke no English. (We told them no because we were leaving and didn't want people in our room). They just went into the room next to us even though they had so no disturb. Luckily we only needed guest services or the front desk for check in and out and our one call about our room issues. Front desk aside A+


    EVALUATION

    Round Indicators

    • may 24 2017
    • Weymouth, Massachusetts
    • Couples

    Warren R

    “Long waits but great vaca spot”


    Aside from waiting in the check in line for a while, the rest of the stay was awesome! The bar tenders are very attentive. The pools were very nice. Everything was clean for the amount of guest they serve.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Hackensack, New Jersey
    • Family

    Lufti Numan A

    “Barcelo”


    The resort is beautiful the landscape is gorgeous and the pools and beaches are excellent But the rooms are horrible It is overall ok for the money you get good food if it wasn't for the rooms I would have gave them a 4


    DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review
    Dear Lufti Numan A, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Cordially,

    EVALUATION

    Round Indicators

    • may 23 2017
    • Family

    nicoleM9194ZO

    “Best vacation ever!”


    We enjoyed everything about this resort. I would definitely recommend it! The staff was all great. The beach area was nice, never too crowded. We were always able to find chairs. The pool and pool bar were very nice also. We only ate at the buffets but there was plenty of selection. We were there a week and didn't do half of the things offered at the resort. We're already planning our next visit.


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