Discounts available at Barcelo.com

With the promo code MAYAPREMIUM you can get 15% discount at our hotels Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promo code valid for bookings made before 31.01.2017 and for stays up until 16.12.2017.

Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

This large, 5* resort has recently been refurbished to offer you the most exclusive stay on one of the Caribbean Sea’s idyllic beaches. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach 4.5 out of 5 based on 7607 ratings. 7607 user reviews.
Barceló Maya Beach reviewed by dicduc on . Great place with a main lobby staff issue! We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby... Rating: 5
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 7607 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4085

Very good

28% Complete

2205

Average

9% Complete

740

Poor

4% Complete

337

Very poor

3% Complete

240

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    Round Indicators
    dicduc Hamilton, Canada. 02/23/2017 Couples

    “Great place with a main lobby staff issue!”

    We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby. Right from the beginning the lobby staff were slow, very uninformed and not helpful in any way. From room issues to never being able to exchange currency, their incompetence shines through with every visit. The most glaring example would be in the room keys. A group of people lost the ability to access our rooms. The lobby staffs immediate and very attitude driven response to all was " you must have got the cards wet." When later told that the card left in our room didn't work either we were told it must have been something we did. I believe you just fix your customers issues and keep the attitude and finger pointing to yourself! On the other hand the ladies and gentlemen at the pool bar, the room maides and people in all the restaurants were absolutely amazing to deal with. Thanks to Alfredo and his guys in the buffet Thanks to Luis at the swim up bar It's a great resort with an awesome beach. Just be careful of the useless main lobby staff. The resort has amazing food but the lobby issues were enough for us not to return.
    Round Indicators
    YVR2007 Vancouver, BC, Canada. 02/23/2017 Family

    “Great Stay - Family of 4”

    Enjoyed our 7 day trip to the Barceló Maya Beach. We travelled with our 2 kids, age 5 and 7. They enjoyed the kids club and really enjoyed the waterpark located in the center of the property. The property is well laid out, clean and the staff were friendly and helpful. The food was good and there was enough of a variety to satisfy everyone. The beach is beautiful. The staff do a great job of keeping the beach, pool and the grounds clean.
    Round Indicators
    Mike101065 Halifax, Nova Scotia. 02/23/2017 Couples

    “Don't go for the rooms...but good location and vacation”

    The lobby area is nothing special. The people at the front desk don't appear very happy but most are friendly enough. A few border on rude. The customer service people who book the a la carte's seem to hate people...not sure why. The rooms are dated and not in great shape. Ours flooded from the shower against the but. Apparently there was a leak from the "tub" that ran out into the room. They fixed it with caulking but afterwards i notices the rotting wood on the floor so it wasn't the first time it had happened. The fixes are not permanent. They need to take time to actually tear it out and fix it all properly. The beds are hard. Not unusual for resorts i find now. The bathroom was small. Not for 2 people to get ready around a sink type rooms. The grounds were beautiful though. The local wild life easily seen on the paths in day and at night. The grounds crews were much friendlier than the front desk staff. Adult only pool was great until the partying younger groups showed up. Including the 20 year olds who were clearly trying to have sex in the pool/hot tub area. Proved a bit difficult until she just decided she didn't care if people knew. Then they had no issue and quietly left afterwards. Can't fault them i suppose. Bartenders were great in the adult pool area. took great care of you. Beds in the area were not utilized as they cost $20 and few wanted to pay to lay on a slab of concrete (they were hard). Beach area was very nice but water was always churned up. Not clear. difficult to snorkel in the ocean unless over by the wharf area. Lots of fish over by the wharf though. Rays along the beach so just be careful where you step. Sand on the beach was great. Bit of rock in the water though so be careful where you step. Further left you went the worse it got. Mall was a waste of time. Very pushy sellers. looking was not an option. They never stopped trying to sell. And walking away took work. The italian a la carte wasn't worth the time. The steakhouse was decent. Not what i'd get in Canada but not bad. Waiters are friendly enough at the steakhouse. Italian they had a hard time understanding what we wanted/asked for. I ordered off the French version as they English version didn't contain what was on the French menu. Odd. The fruit was fantastic. Buffets were very good. Generally didn't have a problem finding something to eat. Grills at the pool/beach were ok but not great. depended on day and time you arrived to eat. freshness meant everything at the grill. The main pool area was clean and it was a nice pool. close to the beach so one person could stay here and the other could go try to snorkel in the churned up beach water. The beach "looked" fantastic. Swimming was a bit more a challenge given how rough the water was. It was always rough. Considering there was a reef just off shore it was a bit rougher than it should have been. I'd recommend the Colonial part of this 5 plex. Similar price and the rooms and lobby seemed better. The Beach rooms were just low quality. Food at all of them were similar. shared a la cartes. So you're not getting anything much better from one to the other....other than perhaps the Palace. Everything costs if you do it on this resort. Nothing is free/included. Be careful as the ocean equipment is all third party companies. Resort takes no responsibility for them or their business practices. The excursions are great. Recommend Akumal and Ek Belam as well as the Cenote Maya experience. Fantastic all of them.
    Round Indicators
    KAL94105 Southampton, New York. 02/23/2017 Family

    “Fantastic Family Resort”

    Just got back from 5 days at the Maya Beach. My wife and I and two teens just loved it. The service is great, the room was super clean and quiet, the grounds are perfectly kept and beautiful and the amenities are just right. I highly recommend making reservations at the a la carte restaurants upon arriving. The buffets are good but will take a day to get used to if you've never been there. i.e. finding the best items and getting over your fear of getting ''la tourista''. The premium level option is totally worth it in my opinion. We would use the airport transfer offered by the resort again as they were prompt, polite and gave us lots of useful information about the area. This is a massive place and Barcelo' does a great job managing it, in my opinion. Any worries I had after reading the reviews here disappeared after wasting the day under beautiful palm trees on an azure Caribbean Sea while trying to decide whether to get another drink or go into the pool.... Enjoy.
    Round Indicators
    JoEllen G 02/23/2017 Couples

    “Fantastic Experience”

    We traveled to Barcelo Maya Beach 2/16-2/21 and had a wonderful time. We stayed in the Coba complex and our room was very spacious with a king size bed and couch. The room was very nice and the bathroom was very nice as well. The staff was wonderful and greeted us every time we walked by them. The grounds were lush and beautiful and clean. In fact, they clean all the time! The food was very good and plentiful. The restaurant staff and bar tenders were all very friendly and helpful. They have a dolphinarium on site and we took advantage of that and had a wonderful time swimming with the dolphin "Alex". There is an eco park across the street from the hotel that you can walk to called Chickin-ha. There are 3 cenotes there and are definitely worth seeing and swimming in. We will definitely go back there again!

    EVALUATION

    Round Indicators

    • february 23 2017
    • Hamilton, Canada
    • Couples

    dicduc

    “Great place with a main lobby staff issue!”


    We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby. Right from the beginning the lobby staff were slow, very uninformed and not helpful in any way. From room issues to never being able to exchange currency, their incompetence shines through with every visit. The most glaring example would be in the room keys. A group of people lost the ability to access our rooms. The lobby staffs immediate and very attitude driven response to all was " you must have got the cards wet." When later told that the card left in our room didn't work either we were told it must have been something we did. I believe you just fix your customers issues and keep the attitude and finger pointing to yourself! On the other hand the ladies and gentlemen at the pool bar, the room maides and people in all the restaurants were absolutely amazing to deal with. Thanks to Alfredo and his guys in the buffet Thanks to Luis at the swim up bar It's a great resort with an awesome beach. Just be careful of the useless main lobby staff. The resort has amazing food but the lobby issues were enough for us not to return.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Vancouver, BC, Canada
    • Family

    YVR2007

    “Great Stay - Family of 4”


    Enjoyed our 7 day trip to the Barceló Maya Beach. We travelled with our 2 kids, age 5 and 7. They enjoyed the kids club and really enjoyed the waterpark located in the center of the property. The property is well laid out, clean and the staff were friendly and helpful. The food was good and there was enough of a variety to satisfy everyone. The beach is beautiful. The staff do a great job of keeping the beach, pool and the grounds clean.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Halifax, Nova Scotia
    • Couples

    Mike101065

    “Don't go for the rooms...but good location and vacation”


    The lobby area is nothing special. The people at the front desk don't appear very happy but most are friendly enough. A few border on rude. The customer service people who book the a la carte's seem to hate people...not sure why. The rooms are dated and not in great shape. Ours flooded from the shower against the but. Apparently there was a leak from the "tub" that ran out into the room. They fixed it with caulking but afterwards i notices the rotting wood on the floor so it wasn't the first time it had happened. The fixes are not permanent. They need to take time to actually tear it out and fix it all properly. The beds are hard. Not unusual for resorts i find now. The bathroom was small. Not for 2 people to get ready around a sink type rooms. The grounds were beautiful though. The local wild life easily seen on the paths in day and at night. The grounds crews were much friendlier than the front desk staff. Adult only pool was great until the partying younger groups showed up. Including the 20 year olds who were clearly trying to have sex in the pool/hot tub area. Proved a bit difficult until she just decided she didn't care if people knew. Then they had no issue and quietly left afterwards. Can't fault them i suppose. Bartenders were great in the adult pool area. took great care of you. Beds in the area were not utilized as they cost $20 and few wanted to pay to lay on a slab of concrete (they were hard). Beach area was very nice but water was always churned up. Not clear. difficult to snorkel in the ocean unless over by the wharf area. Lots of fish over by the wharf though. Rays along the beach so just be careful where you step. Sand on the beach was great. Bit of rock in the water though so be careful where you step. Further left you went the worse it got. Mall was a waste of time. Very pushy sellers. looking was not an option. They never stopped trying to sell. And walking away took work. The italian a la carte wasn't worth the time. The steakhouse was decent. Not what i'd get in Canada but not bad. Waiters are friendly enough at the steakhouse. Italian they had a hard time understanding what we wanted/asked for. I ordered off the French version as they English version didn't contain what was on the French menu. Odd. The fruit was fantastic. Buffets were very good. Generally didn't have a problem finding something to eat. Grills at the pool/beach were ok but not great. depended on day and time you arrived to eat. freshness meant everything at the grill. The main pool area was clean and it was a nice pool. close to the beach so one person could stay here and the other could go try to snorkel in the churned up beach water. The beach "looked" fantastic. Swimming was a bit more a challenge given how rough the water was. It was always rough. Considering there was a reef just off shore it was a bit rougher than it should have been. I'd recommend the Colonial part of this 5 plex. Similar price and the rooms and lobby seemed better. The Beach rooms were just low quality. Food at all of them were similar. shared a la cartes. So you're not getting anything much better from one to the other....other than perhaps the Palace. Everything costs if you do it on this resort. Nothing is free/included. Be careful as the ocean equipment is all third party companies. Resort takes no responsibility for them or their business practices. The excursions are great. Recommend Akumal and Ek Belam as well as the Cenote Maya experience. Fantastic all of them.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Southampton, New York
    • Family

    KAL94105

    “Fantastic Family Resort”


    Just got back from 5 days at the Maya Beach. My wife and I and two teens just loved it. The service is great, the room was super clean and quiet, the grounds are perfectly kept and beautiful and the amenities are just right. I highly recommend making reservations at the a la carte restaurants upon arriving. The buffets are good but will take a day to get used to if you've never been there. i.e. finding the best items and getting over your fear of getting ''la tourista''. The premium level option is totally worth it in my opinion. We would use the airport transfer offered by the resort again as they were prompt, polite and gave us lots of useful information about the area. This is a massive place and Barcelo' does a great job managing it, in my opinion. Any worries I had after reading the reviews here disappeared after wasting the day under beautiful palm trees on an azure Caribbean Sea while trying to decide whether to get another drink or go into the pool.... Enjoy.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Couples

    JoEllen G

    “Fantastic Experience”


    We traveled to Barcelo Maya Beach 2/16-2/21 and had a wonderful time. We stayed in the Coba complex and our room was very spacious with a king size bed and couch. The room was very nice and the bathroom was very nice as well. The staff was wonderful and greeted us every time we walked by them. The grounds were lush and beautiful and clean. In fact, they clean all the time! The food was very good and plentiful. The restaurant staff and bar tenders were all very friendly and helpful. They have a dolphinarium on site and we took advantage of that and had a wonderful time swimming with the dolphin "Alex". There is an eco park across the street from the hotel that you can walk to called Chickin-ha. There are 3 cenotes there and are definitely worth seeing and swimming in. We will definitely go back there again!


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    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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