Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35569 all inclusive resort with spa, kid's club, 4 restaurants and much more. Perfect for couples and families alike. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 | Riviera Maya, Quintana Roo || México
+52 984 875 1500 +52 984 875 1501
Barceló Maya Colonial Texto: 35569 4.5 out of 5 based on 6455 ratings. 6455 user reviews.
Barceló Maya Colonial reviewed by Alexis B on . Great time! People were amazing!! Very clean and much to do I had no problems but sunburns Lool I loved every minute of it hoping to go back soon! I will recommend this to everyone I know family that didn’t go... Rating: 5
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750   Riviera Maya, Quintana Roo     México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 6479 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

4101

Very good

23% Complete

1541

Average

7% Complete

497

Poor

3% Complete

206

Very poor

2% Complete

134

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    Round Indicators
    392raev Southbury, United States. 02/15/2018 Family

    “Dinner and Breakfast”

    I wrote my first review for dinner previously, but not sure that it got posted, so I’ll mention Herlinda Lopez as well as Alfred Hernandez ( breakfast). Both of them were excellent: courteous and friendly. They both anticipated our needs and wants. They are keepers. They know their jobs very well. The restaurant had everything we wanted to have. Love this place.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear 392raev: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    sarahleblanc74 Fort Saskatchewan, Canada. 02/13/2018 Family

    “We LOVED this resort”

    Resort was incredible and very well taken care of. Pools and beach was outstanding. Food variety and service was amazing. We had a beach wedding and we were taken care of by our coordinator Mariely. Couldn’t of asked for a better time.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Sarahleblanc: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    rachelleep99 02/13/2018

    “Another Amazing Trip thanks to the Barcelo and Staff in the Mayan Riviera”

    This is our 13th time to the Barcelo, and once again the trip was a huge success in regards to much needed family time, fun and relaxation due to the staff and amenities provided by the Barcelo. We arrived Feb 3 and stayed till the 10th. We were welcomed into the premium check in with such ease and comfort it was like we never left! This is the 1st year our little one was eligible to use the kids club, and I would like to give a big shout out to Sarah Zuly Vero as she made him feel so comfortable that he did not want to stop playing when it was time for us to get him, They did all sorts of outdoor activities, games and crafts that kept the kids well entertained. I have traveled to many all inclusives, and I would say the food is top notch!. Pedro Badal (morning server) was always smiling, and it was a pleasure to be sitting in his section! We were able to do many of the a la cartes, and we also would like to mention Leonardo Hernandez Torrez at the Santa Fe Tropical for taking such good care of us. The last mention ss for Arbei Tuz, Supervisor of the pool Bar and Lobby Bar. He has been alongside since the very first time we decided to come to the Barcelo, and it is so nice to see that the hotel promotes staff within! He is in the making of a great boss. No matter how busy he was, he always had time to say hello and have a little chat about out visit to the Colonial. Good job Barcelo on choosing so many great staff!! We made good use of all the amenities. The gym has very good equipment, and has a wide selection of equipment. The spa has a beautiful hydrotherapy circuit that I managed to squeeze in every day. The food is wonderful, drinks plentiful, and the kids Water park provided great entertainment for both my teenage son, and little one. To wrap this review up. We will be back. We love this resort, we love the staff, and we love the amenities. Thanks for making this a wonderful vacation!!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Rachell: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    Keith S 02/12/2018 Friends getaway

    “Great Resort - Friends wedding was well executed”

    Big resort with alot to offer from. entertainment, Pools, General condition and activities were all great. We were there during the super bowl and they threw a great party. rooms were clean and tidy, general condition of the resort was really well maintained. Friends wedding went very smooth.. Very well organized and executed and the servers that were with us that night were great. Horacio Lopez was very memorable for his service (concierge in the colonial lobby). Very friendly when I arrived at the resort and very charismatic in discussion. Had a few good conversations in passing through out the week. Most memorable exchange was when i told him my stomach wasn't feeling well and he arranged for me to get a tea from the lobby bar he also came over 1 minute later to give me Alka-Seltzer. It worked like a charm! Thanks Horacio One thing I would say is I didn't believe the food was that great... I mean it was good but not great... A la carts left a something to be desired (except the deep fried ice cream). As silly as it may seem my favorite food item was the chicken nuggets at the beach buffet (building 29)... Best nuggets i've ever had in my life!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Keith: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    nomadboy minneapolis. 02/12/2018 Couples

    “5th time to Barcelo”

    We were down for our 5th visit from Jan. 30 - Feb.9, first time at the Colonial all other visits we've been placed in the Tropical. Overall the property lived up to our expectations - immaculate grounds, great pools , decent food and best of all a GREAT STAFF. The room needs some updating - good thing is we were only there for sleep and showers We ate primarily at the Tropical buffet for breakfast and evening dinner, went to the Beach buffet for lunch - did the beach side grills for a few lunches. Some of the trays at the buffets need to keep the food warmer- a lot warmer!! I want to call out Isaias Roblero and Laura Guiilen for taking the time to ask about are whole experience. They were very nice to talk to and they listened. Having the hawks around has taken care of the nuisance bird problem, no problems with them at the grills at all. Beach is still awesome and the grounds crew works real hard to keep things clean and orderly - hats off to them. Barcelo needs to bring in free wi-fi for the whole complex - for what you're paying they could do that. One last thing - the lemon lime sherbet at the Beach buffet is the best!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Nomadboy: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 15 2018
    • Southbury, United States
    • Family

    392raev

    “Dinner and Breakfast”


    I wrote my first review for dinner previously, but not sure that it got posted, so I’ll mention Herlinda Lopez as well as Alfred Hernandez ( breakfast). Both of them were excellent: courteous and friendly. They both anticipated our needs and wants. They are keepers. They know their jobs very well. The restaurant had everything we wanted to have. Love this place.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear 392raev: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 13 2018
    • Fort Saskatchewan, Canada
    • Family

    sarahleblanc74

    “We LOVED this resort”


    Resort was incredible and very well taken care of. Pools and beach was outstanding. Food variety and service was amazing. We had a beach wedding and we were taken care of by our coordinator Mariely. Couldn’t of asked for a better time.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Sarahleblanc: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 13 2018

    rachelleep99

    “Another Amazing Trip thanks to the Barcelo and Staff in the Mayan Riviera”


    This is our 13th time to the Barcelo, and once again the trip was a huge success in regards to much needed family time, fun and relaxation due to the staff and amenities provided by the Barcelo. We arrived Feb 3 and stayed till the 10th. We were welcomed into the premium check in with such ease and comfort it was like we never left! This is the 1st year our little one was eligible to use the kids club, and I would like to give a big shout out to Sarah Zuly Vero as she made him feel so comfortable that he did not want to stop playing when it was time for us to get him, They did all sorts of outdoor activities, games and crafts that kept the kids well entertained. I have traveled to many all inclusives, and I would say the food is top notch!. Pedro Badal (morning server) was always smiling, and it was a pleasure to be sitting in his section! We were able to do many of the a la cartes, and we also would like to mention Leonardo Hernandez Torrez at the Santa Fe Tropical for taking such good care of us. The last mention ss for Arbei Tuz, Supervisor of the pool Bar and Lobby Bar. He has been alongside since the very first time we decided to come to the Barcelo, and it is so nice to see that the hotel promotes staff within! He is in the making of a great boss. No matter how busy he was, he always had time to say hello and have a little chat about out visit to the Colonial. Good job Barcelo on choosing so many great staff!! We made good use of all the amenities. The gym has very good equipment, and has a wide selection of equipment. The spa has a beautiful hydrotherapy circuit that I managed to squeeze in every day. The food is wonderful, drinks plentiful, and the kids Water park provided great entertainment for both my teenage son, and little one. To wrap this review up. We will be back. We love this resort, we love the staff, and we love the amenities. Thanks for making this a wonderful vacation!!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Rachell: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 12 2018
    • Friends getaway

    Keith S

    “Great Resort - Friends wedding was well executed”


    Big resort with alot to offer from. entertainment, Pools, General condition and activities were all great. We were there during the super bowl and they threw a great party. rooms were clean and tidy, general condition of the resort was really well maintained. Friends wedding went very smooth.. Very well organized and executed and the servers that were with us that night were great. Horacio Lopez was very memorable for his service (concierge in the colonial lobby). Very friendly when I arrived at the resort and very charismatic in discussion. Had a few good conversations in passing through out the week. Most memorable exchange was when i told him my stomach wasn't feeling well and he arranged for me to get a tea from the lobby bar he also came over 1 minute later to give me Alka-Seltzer. It worked like a charm! Thanks Horacio One thing I would say is I didn't believe the food was that great... I mean it was good but not great... A la carts left a something to be desired (except the deep fried ice cream). As silly as it may seem my favorite food item was the chicken nuggets at the beach buffet (building 29)... Best nuggets i've ever had in my life!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Keith: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 12 2018
    • minneapolis
    • Couples

    nomadboy

    “5th time to Barcelo”


    We were down for our 5th visit from Jan. 30 - Feb.9, first time at the Colonial all other visits we've been placed in the Tropical. Overall the property lived up to our expectations - immaculate grounds, great pools , decent food and best of all a GREAT STAFF. The room needs some updating - good thing is we were only there for sleep and showers We ate primarily at the Tropical buffet for breakfast and evening dinner, went to the Beach buffet for lunch - did the beach side grills for a few lunches. Some of the trays at the buffets need to keep the food warmer- a lot warmer!! I want to call out Isaias Roblero and Laura Guiilen for taking the time to ask about are whole experience. They were very nice to talk to and they listened. Having the hawks around has taken care of the nuisance bird problem, no problems with them at the grills at all. Beach is still awesome and the grounds crew works real hard to keep things clean and orderly - hats off to them. Barcelo needs to bring in free wi-fi for the whole complex - for what you're paying they could do that. One last thing - the lemon lime sherbet at the Beach buffet is the best!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Nomadboy: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

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