Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 all inclusive resort with spa, kid's club, 4 restaurants and much more. Perfect for couples and families alike. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5519 ratings. 5519 user reviews.
Barceló Maya Colonial reviewed by analuisa22 on . Wanna be hotel Huge hotel, beautiful beach, wonderful landscape, at the beginning overwhelming but... You get lost all the time, the indications are few, lacking information and people who work there have no idea... Rating: 3
map

Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 5517 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

63% Complete

3517

Very good

24% Complete

1330

Average

7% Complete

398

Poor

2% Complete

159

Very poor

2% Complete

113

Filter by

Sort by

    Round Indicators
    Biz1985 Morton, Illinois. 05/23/2017 Family

    “Ignore the bad reviews of this resort”

    My trip to Barcelo Maya could not have been better. I was a little worried when reading some of the "terrible" reviews. But let me assure you; these are very rare occurrences. The hotel room was great. Air conditioning kept the room so cold sometimes we had to open the doors to warm it up. You get two meal tickets per room to eat at restaurants besides the buffet, but to be honest, my family loved the buffet way more than the restaurants. It included all you can eat grilled chicken, steak, sushi, ice cream, fruit, tacos, omelets, cappuccinos, and countless other options. We were there for 5 days and I was never tired of the food once. The desserts were endless and new options every day. The staff was out of this world friendly. They all have fun and are smiling. Take pictures for you whenever you want. They even helped me learn a little Spanish! I met Daniel Tello in the Colonial buffet. He was a manager. He went above and beyond to make sure my family, and everyone else who came in, was having a great time and everything was up to standards. He is about 6'6", (he played professional basketball) so he is hard to miss. If you have any questions I would recommend talking to him. He is a main reason that we had such a great time and are likely to return to this awesome resort. We also had great assistance from one of the waiters named Carlos Argiello. He always had a friendly smile and refilled our cappuccinos and margaritas at the drop of a hat. This is just one example of great service at the buffet. Everyone was willing to help and they were happy to do so. Alejandro was also extremely pleasant to talk to. He is always checking to make sure the food is up to par or he sends it back to the kitchen to be redone. Lastly, and maybe my favorite part was the fitness area. I love to exercise and stay in shape, so I was in the gym every morning. It is as good as any gym I have attended back home. There are free yoga, Zumba, and cycling classes at specific times every day. The only thing I would change is the dumbbells only go up to about 85 lbs, but that is just being picky. Every treadmill and elliptical is equipped with a TV (which you can play angry birds on) so it made the time go fast! Make sure to bring some money for the casino! $5 minimum black jack. This is a great resort. I could not have had a better time. I would recommend this to anyone and guarantee a great time.
    Round Indicators
    rosyo84 05/22/2017 Family

    “Amazing place😍😍😍”

    Beautiful place,friendly staff, great food, clean, fun, romantic. Lots of activities to do. Great for kids. They just remodeled the beach and caribe hotels. They have a new mall.Can't wait to go back!!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear rosyo84 First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya hotel and are delighted to read that we were able to match your expectations. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    Round Indicators
    Vianne C 05/22/2017 Friends getaway

    “Just great”

    It was an amazing hotel with very great staff. Everyone was extremely nice. The food was simply amazing. The rooms were well cleaned every day. The beach was beautiful and perfectly cleaned. Drinks were very good too. The restaurants were very good. They offer great activities outside of the resort as well as inside.
    Round Indicators
    Tanya_15934 Everett, Washington. 05/22/2017 Family

    “TERRIBLE CUSTOMER SERVICE!!! Lied about refund!!!”

    Due to a problem with the airline, my mother was not allowed to fly with us to the vacation we booked at this hotel. The rest of the family still went, and tried to resolve the problem for the first couple of days of our stay, but my mother was still not allowed to travel. (it was a fault on airline's end, not hers) When we asked the hotel to give us a refund, they told us they can do that, but we have to do it through Expedia when we come back home. We did that, and when Expedia contacted them, they refused to give the refund! Even though they did not lose or spend anything on her stay - because she never arrived!!! Do not book with them if you want a safe stay with good customer service!!!!!!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Tanya_15934 The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    Round Indicators
    mcpaquette Montreal, Canada. 05/22/2017 Family

    “Absolutely perfect”

    We had a great vacation at this resort! Good price. Food is good. You have multiple buffets and snack bars plus restaurants (must try!). The resort, the pools, the rooms are very clean and well maintained. Staff is always friendly and welcoming. Beach very clean too with perfect sand and turquoise water. No annoying vendors on the beach. Very large resort, you have access to 4 more resorts all in one and go their restaurants and buffets. I thought we would have to walk a lot since this is a big resort but it was ok. The entertainment staff are very friendly. Activities are fun. I did free kayak, yoga, water aerobics. There were shows every evening, they we're ok but I was not really amazed by it (could be better). We went for a family trip with my sister's family and my mother in May 2017. We had a 18 months old baby and there was accommodations for the room and at the buffets/restaurants + a children pool. It was my sister's second time at that resort. My mother who went to multiple resorts said it was one of the best she had seen. Even though we were told the resort was at almost full capacity it didn't feel like it was crowded at the restaurants, pools and beach. We we're amazed that there was many chairs left by the pool and beach all day. I have nothing wrong to say about that resort well maybe for the wifi... I paid extra for the wifi all week. The signal is not strong (even in the rooms) so the connection is very slow. Checking facebook and instagram takes forever. You can only have one device connected (ok I get it so you cannot share the password with everyone, fine) but each time you close your phone or after a certain amount of time you have to reconnect and go to the process again. I was on vacation and only wanted to check on my emails and social media and I was annoyed by that. Would not recommend to people who have to do work, send files and do more than that. In 2017... it's time for free wifi across the resort guys! Just sayin'!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear mcpaquette Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya, to be considered as one of the best hotels you stayed at is certainly high praise We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment. Please accept our sincerest apologies for the difficulties you had with our Wifi service; the access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    EVALUATION

    Round Indicators

    • may 23 2017
    • Morton, Illinois
    • Family

    Biz1985

    “Ignore the bad reviews of this resort”


    My trip to Barcelo Maya could not have been better. I was a little worried when reading some of the "terrible" reviews. But let me assure you; these are very rare occurrences. The hotel room was great. Air conditioning kept the room so cold sometimes we had to open the doors to warm it up. You get two meal tickets per room to eat at restaurants besides the buffet, but to be honest, my family loved the buffet way more than the restaurants. It included all you can eat grilled chicken, steak, sushi, ice cream, fruit, tacos, omelets, cappuccinos, and countless other options. We were there for 5 days and I was never tired of the food once. The desserts were endless and new options every day. The staff was out of this world friendly. They all have fun and are smiling. Take pictures for you whenever you want. They even helped me learn a little Spanish! I met Daniel Tello in the Colonial buffet. He was a manager. He went above and beyond to make sure my family, and everyone else who came in, was having a great time and everything was up to standards. He is about 6'6", (he played professional basketball) so he is hard to miss. If you have any questions I would recommend talking to him. He is a main reason that we had such a great time and are likely to return to this awesome resort. We also had great assistance from one of the waiters named Carlos Argiello. He always had a friendly smile and refilled our cappuccinos and margaritas at the drop of a hat. This is just one example of great service at the buffet. Everyone was willing to help and they were happy to do so. Alejandro was also extremely pleasant to talk to. He is always checking to make sure the food is up to par or he sends it back to the kitchen to be redone. Lastly, and maybe my favorite part was the fitness area. I love to exercise and stay in shape, so I was in the gym every morning. It is as good as any gym I have attended back home. There are free yoga, Zumba, and cycling classes at specific times every day. The only thing I would change is the dumbbells only go up to about 85 lbs, but that is just being picky. Every treadmill and elliptical is equipped with a TV (which you can play angry birds on) so it made the time go fast! Make sure to bring some money for the casino! $5 minimum black jack. This is a great resort. I could not have had a better time. I would recommend this to anyone and guarantee a great time.


    EVALUATION

    Round Indicators

    • may 22 2017
    • Family

    rosyo84

    “Amazing place😍😍😍”


    Beautiful place,friendly staff, great food, clean, fun, romantic. Lots of activities to do. Great for kids. They just remodeled the beach and caribe hotels. They have a new mall.Can't wait to go back!!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear rosyo84 First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya hotel and are delighted to read that we were able to match your expectations. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    EVALUATION

    Round Indicators

    • may 22 2017
    • Friends getaway

    Vianne C

    “Just great”


    It was an amazing hotel with very great staff. Everyone was extremely nice. The food was simply amazing. The rooms were well cleaned every day. The beach was beautiful and perfectly cleaned. Drinks were very good too. The restaurants were very good. They offer great activities outside of the resort as well as inside.


    EVALUATION

    Round Indicators

    • may 22 2017
    • Everett, Washington
    • Family

    Tanya_15934

    “TERRIBLE CUSTOMER SERVICE!!! Lied about refund!!!”


    Due to a problem with the airline, my mother was not allowed to fly with us to the vacation we booked at this hotel. The rest of the family still went, and tried to resolve the problem for the first couple of days of our stay, but my mother was still not allowed to travel. (it was a fault on airline's end, not hers) When we asked the hotel to give us a refund, they told us they can do that, but we have to do it through Expedia when we come back home. We did that, and when Expedia contacted them, they refused to give the refund! Even though they did not lose or spend anything on her stay - because she never arrived!!! Do not book with them if you want a safe stay with good customer service!!!!!!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Tanya_15934 The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    EVALUATION

    Round Indicators

    • may 22 2017
    • Montreal, Canada
    • Family

    mcpaquette

    “Absolutely perfect”


    We had a great vacation at this resort! Good price. Food is good. You have multiple buffets and snack bars plus restaurants (must try!). The resort, the pools, the rooms are very clean and well maintained. Staff is always friendly and welcoming. Beach very clean too with perfect sand and turquoise water. No annoying vendors on the beach. Very large resort, you have access to 4 more resorts all in one and go their restaurants and buffets. I thought we would have to walk a lot since this is a big resort but it was ok. The entertainment staff are very friendly. Activities are fun. I did free kayak, yoga, water aerobics. There were shows every evening, they we're ok but I was not really amazed by it (could be better). We went for a family trip with my sister's family and my mother in May 2017. We had a 18 months old baby and there was accommodations for the room and at the buffets/restaurants + a children pool. It was my sister's second time at that resort. My mother who went to multiple resorts said it was one of the best she had seen. Even though we were told the resort was at almost full capacity it didn't feel like it was crowded at the restaurants, pools and beach. We we're amazed that there was many chairs left by the pool and beach all day. I have nothing wrong to say about that resort well maybe for the wifi... I paid extra for the wifi all week. The signal is not strong (even in the rooms) so the connection is very slow. Checking facebook and instagram takes forever. You can only have one device connected (ok I get it so you cannot share the password with everyone, fine) but each time you close your phone or after a certain amount of time you have to reconnect and go to the process again. I was on vacation and only wanted to check on my emails and social media and I was annoyed by that. Would not recommend to people who have to do work, send files and do more than that. In 2017... it's time for free wifi across the resort guys! Just sayin'!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear mcpaquette Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya, to be considered as one of the best hotels you stayed at is certainly high praise We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment. Please accept our sincerest apologies for the difficulties you had with our Wifi service; the access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of accumulated discount will be 25% of the rate (although in certain hotels the maximum accumulated discount will be 20%). It is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.