Discounts available at Barcelo.com

With the promo code MAYAPREMIUM you can get 15% discount at our hotels Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promo code valid for bookings made before 31.01.2017 and for stays up until 16.12.2017.

Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 all inclusive resort with spa, kid's club, 4 restaurants and much more. Perfect for couples and families alike. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5163 ratings. 5163 user reviews.
Barceló Maya Colonial reviewed by 6JoanneHolland on . Fabulous family vacations! Hola after 2weeks at the Barceló Maya Colonial (our third time here in one year) it just keeps getting better! The hotel is gorgeous from the beautiful beach and location the food the gym and all of... Rating: 5
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 5162 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

3297

Very good

23% Complete

1235

Average

7% Complete

368

Poor

2% Complete

153

Very poor

2% Complete

109

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    Round Indicators
    6JoanneHolland Montreal, Canada. 02/16/2017 Family

    “Fabulous family vacations!”

    Hola after 2weeks at the Barceló Maya Colonial (our third time here in one year) it just keeps getting better! The hotel is gorgeous from the beautiful beach and location the food the gym and all of the amazing people who work there. Having a 7 years old son we really appreciate the best kids club called The Barcy Club they have the most amazing activities each hour each everyday from Spanish lessons to cooking handcrafts, water park adventures and some many more activities! My son loved it so much that he couldn't wait every morning to have a new adventure everyday! This gave my husband and I some time together to relax and enjoy the adults activities! We cannot thank enough Sarahi (the manager) Larissa, Zuly and Alma for their caring professionalism and Fun that they possess. They cannot be Praised enough they're truly Wonderful💕 If you want a fantastic babysitter ❤ then ask for Zuly at the Barcy Club. People in the restaurant are great just to Thank a few Paola the hostess, Eduardo waiter, Antonio the outdoor grill and the hostess Brenda Janet Castillo at the French restaurant (Delicious food a must go!) If you can spend a little more it is truly worth it to upgrade to the premium club where Brenda will greet and kindly take care of all of your needs she is incredible!💚 Not to forget also in premium club Claudia, Milly and Lupita. Special thank you to the new manager Pedro! We are already looking forward to coming back to the Colonial ❤❤❤ -JP and Joanne Montreal, Canada
    Round Indicators
    Billwpg Winnipeg, Canada. 02/15/2017 Family

    “Wedding vacation”

    This was all set up by the wedding couple. We booked this a year in advance and when we arrived they moved is to the next hotel over it took me an hour to get back to this hotel as that was where everyone going to the wedding was staying. The are 5 Barcellos in a row here and this was the low season so they spread everyone out so it looks like every hotel has quests. In North America we would close 3 and run the other 2 at peak capacity to make money. We would never go back here as the food at the buffets was only eatable not great. The bar service was ok not great. We had 2 days of rain and the tiles on the floors everywhere is deadly when wet even with sandals on. We saw people slipping and hitting their heads. The daily activities we not great they had non structured games to play. We went to the adult pool most of the time and they did exercises there to music but the instructor blew a whistle to every beat and found this extremely annoying. On the second last day I had words with him about it and never heard the whistle again that was fantastic because the music was fine the other noise spoiled it all. It does have its own mall to shop at everything is here it we still went into Playa to shop. These hotels need people to come and stay and critique them as far as the whole holiday and what people want and expect for their vacation I have noticed this everywhere we have ever stayed because they are missing the mark on a lot of things that could all be fixed and would attract even more guests. They got us this time but have lost my family when it comes to this chain of hotels anywhere now. You pay so much on these holidays you can't afford to give them a second chance. Last time we stayed at the Rui Mexican Palace and that was the best experience we have ever had in Mexico everything was great and over exceeded our expectations over and over again.
    Round Indicators
    Crybabe619 02/14/2017 Family

    “Horrible experience”

    Had a 40th anniversary vacation for my in-laws & it was a mess from the moment we walked in! ....HORRIBLE experience.....I dont even know where to begin....I could write a chapter on the rudeness, disorganization, locking us out of our rooms because the reservations did not state the childrens ages??......even to the point of taking all our my sister in laws cash to get in her room because the kids ages were not on the reservation!!.....how is that OUR fault??....NIGHTMARE! Our whole family, all 12 of us, agreed this was the worst hotel experience we have had & we vacation in Mexico often.....and we WON'T BE staying here, nor will any of our friends.....words spreads fast over 3 different states....adios Barcelo!
    Round Indicators
    Carol D Grand Rapids, Michigan. 02/14/2017 Couples

    “So Fun We, Can't Wait to Go Back”

    We just completed our trip to Maya Colonial, we were all impressed. Huge resort, over 1 mile of beach that is easy to walk. Multiple pools to choose from, staff was helpful, pleasant and very hardworking. Evening entertainment was very good and professional, plus you can choose from 2 theaters. Ala carte restaurants had excellent food especially the Japanese hibachi and Capri. We took advantage of mini golf and bowling (something we did not expect to do!), great fun at night for a small upcharge. Took snorkeling trip, left directly from pier at beach, 3H, went to a small inlet. Saw plenty of fish, coral and staff was helpful and professional. Worth the money if you like to snorkel, plus you get a nice boat ride. Ask for ground floor room if, nice to have walk-out to patio. Staying at Colonial or Tropical was perfect, you are right in the middle of a very large resort.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Carol, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope to have the opportunity to host you again in the future. La Gerencia Barceló Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    jamespa2017 Edmonton, Canada. 02/13/2017 Couples

    “Sun, white sand and excellent food!”

    This was our first experience at Barcelo Maya Colonial. We found all aspects of it amazing; from the location, the weather, the white sands, entertainment and service. We were there for fourteen days with eight al a cartes and the rest of our meals were from the buffet. We had Alesandro May, Carlos Ruiz and Denisse Briones as our head waiter and severs for most of our meals. They were professional, funny and truly added atmosphere to each meal. They could not do enough to make us feel welcomed and cared for. Although the entire experience left us wanting to return I have to say the sevice was key.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear James, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We hope to have the opportunity to host you again in the future. La Gerencia Barceló Maya Colonial jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 16 2017
    • Montreal, Canada
    • Family

    6JoanneHolland

    “Fabulous family vacations!”


    Hola after 2weeks at the Barceló Maya Colonial (our third time here in one year) it just keeps getting better! The hotel is gorgeous from the beautiful beach and location the food the gym and all of the amazing people who work there. Having a 7 years old son we really appreciate the best kids club called The Barcy Club they have the most amazing activities each hour each everyday from Spanish lessons to cooking handcrafts, water park adventures and some many more activities! My son loved it so much that he couldn't wait every morning to have a new adventure everyday! This gave my husband and I some time together to relax and enjoy the adults activities! We cannot thank enough Sarahi (the manager) Larissa, Zuly and Alma for their caring professionalism and Fun that they possess. They cannot be Praised enough they're truly Wonderful💕 If you want a fantastic babysitter ❤ then ask for Zuly at the Barcy Club. People in the restaurant are great just to Thank a few Paola the hostess, Eduardo waiter, Antonio the outdoor grill and the hostess Brenda Janet Castillo at the French restaurant (Delicious food a must go!) If you can spend a little more it is truly worth it to upgrade to the premium club where Brenda will greet and kindly take care of all of your needs she is incredible!💚 Not to forget also in premium club Claudia, Milly and Lupita. Special thank you to the new manager Pedro! We are already looking forward to coming back to the Colonial ❤❤❤ -JP and Joanne Montreal, Canada


    EVALUATION

    Round Indicators

    • february 15 2017
    • Winnipeg, Canada
    • Family

    Billwpg

    “Wedding vacation”


    This was all set up by the wedding couple. We booked this a year in advance and when we arrived they moved is to the next hotel over it took me an hour to get back to this hotel as that was where everyone going to the wedding was staying. The are 5 Barcellos in a row here and this was the low season so they spread everyone out so it looks like every hotel has quests. In North America we would close 3 and run the other 2 at peak capacity to make money. We would never go back here as the food at the buffets was only eatable not great. The bar service was ok not great. We had 2 days of rain and the tiles on the floors everywhere is deadly when wet even with sandals on. We saw people slipping and hitting their heads. The daily activities we not great they had non structured games to play. We went to the adult pool most of the time and they did exercises there to music but the instructor blew a whistle to every beat and found this extremely annoying. On the second last day I had words with him about it and never heard the whistle again that was fantastic because the music was fine the other noise spoiled it all. It does have its own mall to shop at everything is here it we still went into Playa to shop. These hotels need people to come and stay and critique them as far as the whole holiday and what people want and expect for their vacation I have noticed this everywhere we have ever stayed because they are missing the mark on a lot of things that could all be fixed and would attract even more guests. They got us this time but have lost my family when it comes to this chain of hotels anywhere now. You pay so much on these holidays you can't afford to give them a second chance. Last time we stayed at the Rui Mexican Palace and that was the best experience we have ever had in Mexico everything was great and over exceeded our expectations over and over again.


    EVALUATION

    Round Indicators

    • february 14 2017
    • Family

    Crybabe619

    “Horrible experience”


    Had a 40th anniversary vacation for my in-laws & it was a mess from the moment we walked in! ....HORRIBLE experience.....I dont even know where to begin....I could write a chapter on the rudeness, disorganization, locking us out of our rooms because the reservations did not state the childrens ages??......even to the point of taking all our my sister in laws cash to get in her room because the kids ages were not on the reservation!!.....how is that OUR fault??....NIGHTMARE! Our whole family, all 12 of us, agreed this was the worst hotel experience we have had & we vacation in Mexico often.....and we WON'T BE staying here, nor will any of our friends.....words spreads fast over 3 different states....adios Barcelo!


    EVALUATION

    Round Indicators

    • february 14 2017
    • Grand Rapids, Michigan
    • Couples

    Carol D

    “So Fun We, Can't Wait to Go Back”


    We just completed our trip to Maya Colonial, we were all impressed. Huge resort, over 1 mile of beach that is easy to walk. Multiple pools to choose from, staff was helpful, pleasant and very hardworking. Evening entertainment was very good and professional, plus you can choose from 2 theaters. Ala carte restaurants had excellent food especially the Japanese hibachi and Capri. We took advantage of mini golf and bowling (something we did not expect to do!), great fun at night for a small upcharge. Took snorkeling trip, left directly from pier at beach, 3H, went to a small inlet. Saw plenty of fish, coral and staff was helpful and professional. Worth the money if you like to snorkel, plus you get a nice boat ride. Ask for ground floor room if, nice to have walk-out to patio. Staying at Colonial or Tropical was perfect, you are right in the middle of a very large resort.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Carol, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope to have the opportunity to host you again in the future. La Gerencia Barceló Maya Colonial jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 13 2017
    • Edmonton, Canada
    • Couples

    jamespa2017

    “Sun, white sand and excellent food!”


    This was our first experience at Barcelo Maya Colonial. We found all aspects of it amazing; from the location, the weather, the white sands, entertainment and service. We were there for fourteen days with eight al a cartes and the rest of our meals were from the buffet. We had Alesandro May, Carlos Ruiz and Denisse Briones as our head waiter and severs for most of our meals. They were professional, funny and truly added atmosphere to each meal. They could not do enough to make us feel welcomed and cared for. Although the entire experience left us wanting to return I have to say the sevice was key.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear James, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We hope to have the opportunity to host you again in the future. La Gerencia Barceló Maya Colonial jeferecepcolonial@barcelomaya.com

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    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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