Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36193 With 5* facilities for all ages, this all-inclusive resort is situated on the beach lining the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 | Riviera Maya, Quintana Roo || México
+52 984 8 75 1500 +52 984 875 1501
Barceló Maya Tropical Texto: 36193 4.5 out of 5 based on 5369 ratings. 5369 user reviews.
Barceló Maya Tropical reviewed by Matthew H on . Nicole Nicole is amazing at her get people moving great spirit amazing time great vacation Daniel P is pretty cool too and great entertainer Great activities in the pool and out They get involved in the... Rating: 5
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750   Riviera Maya, Quintana Roo     México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5381 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3314

Very good

23% Complete

1283

Average

7% Complete

428

Poor

3% Complete

213

Very poor

2% Complete

143

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    Round Indicators
    UGA1 Atlanta, Georgia. 05/18/2018 Friends getaway

    “HUGE Resort, Beautiful Beach, Grounds and Pools, But. . .”

    The Barcelo Maya Property in Xpu-Ha, Mexico is beautiful and HUGE. So be prepared to walk quite a bit. There are four different hotel areas in the resort including: the Maya Palace, Tropical, Colonial, and Caribe. Each has two buildings and their own restaurants and buffets. The pools are enormous and there are areas designated specifically for children. The landscaping, coconut palms, beach and sea are beautiful. But be aware that there are NO umbrellas at the pools or beach. Palms are sufficient on the beach and there are areas that partially protect you from the sun at the pool. They offer large theaters with various shows during the week. We really enjoyed the Mexican Fiesta show. It is a very nice property. Rooms and Dining - Before I booked my trip, I called Barcelo directly to inquire about the different types of rooms and access to restaurants in the evening, as I read that you must have a certain type of room to access the specialty restaurants for dinner, including the Maya Palace. I was told that one must book a premium ocean front Jr. suite in order to have access everywhere and premium alcohol. I even called again to confirm. However, upon arrival at the resort's premium check-in, we were told that was not true. One must have a full premium ocean front suite in order to have access everywhere and premium alcohol. Without this option, you can't eat at the Maya Palace or visit its bars, restaurants or buffets at all. So if you have a Jr. ocean front room, you may dine in the other restaurants with a 24 hour reservation, and have premium alcohol, but nothing at the Maya Palace. If you book a regular room, you need to check on what all you are/are not able to access. I believe you may get 2 tickets for one of the restaurants, but have to eat at the buffets on the other nights, and I don't think you get premium alcohol. But please check this with the hotel, not Barcelo corporate. See my review of the Riu Palace, Playa Del Carmen where everything was available to all. This is NOT the case at The Barcelo property. Staff - Barcelo management really needs to better understand that many of their guests from other countries do not speak Spanish. Many staff members, in various jobs, do not speak English at all. Others are limited. Sometimes this was an issue. Most of the waiters in the restaurants, in the evening, and breakfast were able to speak English to a point, and were very nice. Even though tips were included, we always gave them a tip unless the service was really bad. . .which leads me to the beach bars and beach buffets. Many of the waiters and bartenders in these areas seemed to care less if you were waiting to order a beer or drink. Many times they would stand around talking while you were looking right at them. Then, when they finally took your order, there was no greeting, no smile, no words. We experienced similar behavior at the buffets. No interest in helping at all until you had to call them over to your table. They really need to address this. Other guests we met at the pool had experienced the same treatment. The Dolphin Show - PLEASE someone save these poor creatures. They perform daily (on the Barcelo property) but their pool enclosure is way too small. It seems very cruel in my opinion.
    Round Indicators
    sbrisson1 Peterborough, Canada. 05/17/2018 Friends getaway

    “Tropical wedding”

    Our time at Barcelo was time spent in paradise. We ate well, drank better and laughed more. The staff were quite pleasant and it made for a wonderful experience. The food was plentiful and delicious with many options. Rooms were standard but with a wonderful view. Advise to take some type of moisture protection however, rooms were very damp Great experience!!
    Round Indicators
    1958rocco Ontario, Canada. 05/16/2018 Family

    “GREAT RESORT”

    Everything about this resort was wonderful. Good service, food, nice beach and pool area.... Getting served drinks around the pool area was a bit slow at times, but not a big deal. No waiter service at the beach ...... The 5 resorts on one property offers lots to do. Lots of Walking which is nice.......

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear 1958rocco, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    Round Indicators
    NCYYC Calgary, Canada. 05/14/2018 Family

    “Good resort, room for improvement”

    Check in problems were many: I believe the computer system they use is not very good. They gave us regular rooms instead of suites we booked. The suites were great, but the regular rooms were in bad condition. Food is reasonable, not great but good enough. The dolphins are a shame. Those beautiful animals incarcerated in a tiny little pool. Diving, jet ski and snorkeling are done by third party in the resort, so bring your cc because they won't charge to the room. Resort is enormous. 2750 rooms. Be prepared to walk a lot. Not a problem for us, but if you have someone with mobility problems, that's something to think about. My daughter got married there, the wedding planners are wonderful to deal with in person. (not so much before hand on the phone and email). Ceremony went without a hitch. Good for kids, lots of playgrounds, pools, kids club, separate food. wi fi is charged unless you are in a suite.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear NCYYC, We first would like to thank you for choosing our Barceló Maya Tropical for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, The Management.

    Round Indicators
    Kynd 05/13/2018 Family

    “Paradise found”

    This was our first time visiting PlaYa Del Carmen. We have never travel into Mexico. The property was incredible and the staff was very friendly and helpful. The beach and pool area were awesome. Their spa is worth every penny. The restaurants were very good. If you plan to visit a restaurant outside the buffet you must have long pants. Check your inclusive package since ours did not include WiFi and had to pay extra. The property is quite large so good walking shoes a must.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Kynd, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We greatly appreciate the time you spent to share your recent holiday experience at our Barceló hotel and we thank you for your kind recommendation to Tripadvisor’s readers , this is undoubtedly the best reward for us all. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    EVALUATION

    Round Indicators

    • may 18 2018
    • Atlanta, Georgia
    • Friends getaway

    UGA1

    “HUGE Resort, Beautiful Beach, Grounds and Pools, But. . .”


    The Barcelo Maya Property in Xpu-Ha, Mexico is beautiful and HUGE. So be prepared to walk quite a bit. There are four different hotel areas in the resort including: the Maya Palace, Tropical, Colonial, and Caribe. Each has two buildings and their own restaurants and buffets. The pools are enormous and there are areas designated specifically for children. The landscaping, coconut palms, beach and sea are beautiful. But be aware that there are NO umbrellas at the pools or beach. Palms are sufficient on the beach and there are areas that partially protect you from the sun at the pool. They offer large theaters with various shows during the week. We really enjoyed the Mexican Fiesta show. It is a very nice property. Rooms and Dining - Before I booked my trip, I called Barcelo directly to inquire about the different types of rooms and access to restaurants in the evening, as I read that you must have a certain type of room to access the specialty restaurants for dinner, including the Maya Palace. I was told that one must book a premium ocean front Jr. suite in order to have access everywhere and premium alcohol. I even called again to confirm. However, upon arrival at the resort's premium check-in, we were told that was not true. One must have a full premium ocean front suite in order to have access everywhere and premium alcohol. Without this option, you can't eat at the Maya Palace or visit its bars, restaurants or buffets at all. So if you have a Jr. ocean front room, you may dine in the other restaurants with a 24 hour reservation, and have premium alcohol, but nothing at the Maya Palace. If you book a regular room, you need to check on what all you are/are not able to access. I believe you may get 2 tickets for one of the restaurants, but have to eat at the buffets on the other nights, and I don't think you get premium alcohol. But please check this with the hotel, not Barcelo corporate. See my review of the Riu Palace, Playa Del Carmen where everything was available to all. This is NOT the case at The Barcelo property. Staff - Barcelo management really needs to better understand that many of their guests from other countries do not speak Spanish. Many staff members, in various jobs, do not speak English at all. Others are limited. Sometimes this was an issue. Most of the waiters in the restaurants, in the evening, and breakfast were able to speak English to a point, and were very nice. Even though tips were included, we always gave them a tip unless the service was really bad. . .which leads me to the beach bars and beach buffets. Many of the waiters and bartenders in these areas seemed to care less if you were waiting to order a beer or drink. Many times they would stand around talking while you were looking right at them. Then, when they finally took your order, there was no greeting, no smile, no words. We experienced similar behavior at the buffets. No interest in helping at all until you had to call them over to your table. They really need to address this. Other guests we met at the pool had experienced the same treatment. The Dolphin Show - PLEASE someone save these poor creatures. They perform daily (on the Barcelo property) but their pool enclosure is way too small. It seems very cruel in my opinion.


    EVALUATION

    Round Indicators

    • may 17 2018
    • Peterborough, Canada
    • Friends getaway

    sbrisson1

    “Tropical wedding”


    Our time at Barcelo was time spent in paradise. We ate well, drank better and laughed more. The staff were quite pleasant and it made for a wonderful experience. The food was plentiful and delicious with many options. Rooms were standard but with a wonderful view. Advise to take some type of moisture protection however, rooms were very damp Great experience!!


    EVALUATION

    Round Indicators

    • may 16 2018
    • Ontario, Canada
    • Family

    1958rocco

    “GREAT RESORT”


    Everything about this resort was wonderful. Good service, food, nice beach and pool area.... Getting served drinks around the pool area was a bit slow at times, but not a big deal. No waiter service at the beach ...... The 5 resorts on one property offers lots to do. Lots of Walking which is nice.......


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear 1958rocco, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    EVALUATION

    Round Indicators

    • may 14 2018
    • Calgary, Canada
    • Family

    NCYYC

    “Good resort, room for improvement”


    Check in problems were many: I believe the computer system they use is not very good. They gave us regular rooms instead of suites we booked. The suites were great, but the regular rooms were in bad condition. Food is reasonable, not great but good enough. The dolphins are a shame. Those beautiful animals incarcerated in a tiny little pool. Diving, jet ski and snorkeling are done by third party in the resort, so bring your cc because they won't charge to the room. Resort is enormous. 2750 rooms. Be prepared to walk a lot. Not a problem for us, but if you have someone with mobility problems, that's something to think about. My daughter got married there, the wedding planners are wonderful to deal with in person. (not so much before hand on the phone and email). Ceremony went without a hitch. Good for kids, lots of playgrounds, pools, kids club, separate food. wi fi is charged unless you are in a suite.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear NCYYC, We first would like to thank you for choosing our Barceló Maya Tropical for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, The Management.

    EVALUATION

    Round Indicators

    • may 13 2018
    • Family

    Kynd

    “Paradise found”


    This was our first time visiting PlaYa Del Carmen. We have never travel into Mexico. The property was incredible and the staff was very friendly and helpful. The beach and pool area were awesome. Their spa is worth every penny. The restaurants were very good. If you plan to visit a restaurant outside the buffet you must have long pants. Check your inclusive package since ours did not include WiFi and had to pay extra. The property is quite large so good walking shoes a must.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Kynd, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We greatly appreciate the time you spent to share your recent holiday experience at our Barceló hotel and we thank you for your kind recommendation to Tripadvisor’s readers , this is undoubtedly the best reward for us all. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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