Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36195 With 5* facilities for all ages, this all-inclusive resort is situated on the beach lining the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 8 75 1500 52 984 875 1636
Barceló Maya Tropical Texto: 36195 4.5 out of 5 based on 4595 ratings. 4595 user reviews.
Barceló Maya Tropical reviewed by todalans on . Father and Son The resort was decent but he activities were not updated and we never found organized activities for my son. The water toys are booked all day, we were only able to use snorkel gear. I like the... Rating: 3
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 4704 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

2895

Very good

24% Complete

1141

Average

7% Complete

371

Poor

3% Complete

183

Very poor

2% Complete

114

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    Dimitar L 09/17/2017 Family

    “Huge hotel for a decent price”

    I just returned from a week long vacation at Barcelo Maya Tropical. The resort is huge and there is a lot of stuff to do. I was pleasantly surprised that every fourth person throughout the resort was pushing a stroller - very family oriented hotel. I traveled with a 5 month old, but there were people we met there with 4 even 2 month old babies. The crib that we received was for older kids (too deep) so we had to make our own crib by turning around the sofa bed toward the law and placing pillows on each side, it worked out even better. The rooms are just average, but having in mind the low price it was expected. I really liked that they had Corona cans in the fridge and the Japanese beer nuts were really tasty. Also there were mixed nuts by the bars that we were eating lots of. The food in the restaurants and the buffets was pretty good so the Barcelo chain in is my list now for best resort food along with RIU and somewhat Royalton. The alcohol choices were decent too so I did not find it necessary to upgrade to premium. In that note we were hanging a couple of times in the premium level sections and nobody ever asked us to leave or denied serving us so kudos for that! Not many hotels would be as nice about it. What really amazed me was the beaches, I read somewhere that Barcelo Maya has the best beach in the Riviera Maya and I tend to believe it. Water was clear blue even at this time of the year and the best beach was by the Carribe side, no stones, shallow warm water for a couple hundred meters in. There were kiddie pools in all sections of the hotel which was very convenient and thoughtful. By the way only the beach bar by the tropical side has the creamy salsa Verde sauce and stuffed jalapeno peppers to die for. I was looking forward each day just to have lunch there because of those. The Spanish restaurant is a must for everyone, really good experience there and also the mall bar has a cinema like room for watching sports. Really cool in my opinion. I would defensively recommend this hotel to anyone who is looking for a good resort, do not expect luxury rooms though.
    Round Indicators
    beejay33 Orillia, Canada. 09/17/2017 Couples

    “Great trip !”

    Stayed Sep 5-12. Arrived early, but had packed a small bag so we could immediately begin to explore before getting room keys.As others have mentioned, there did not seem to be any real interest in getting you in early, even though I don't think the hotel was full. Loved the layout of the complex....you can walk under cover or in the sun practically anywhere.....well lit at night. Easy to get around, and the bus is there if necessary. Service was excellent...special thanks to Alfredo in the Sports Bar, probably the friendliest person we've met in many trips ! There was only one incident ,when one of the employees decided he knew better than us where we wanted to sit in the beach grill....he lost. Room in Veracruz probably a little dated, but a/c, fan and shower all worked perfectly. Our room request was met.Could have used some firmer pillows. I felt we've had better food, but my wife disagreed. Lots of choice,and was glad to see food stations being checked for temperature. Fish for me was a disappointment. Drinks were inconsistent, and often weak. We used all the pools including the small adult area in the corner of the complex, and found them all to be clean and in good condition. The pools and grounds were lovely,and you would always see people cleaning up,gardening,etc. Many fountains and water features, all in good shape. The mini-putt was fun,free, and challenging...apparently I lost. There were many different bars and sitting areas all over, each with their own "theme". The mall was a nice feature, and we ended up most evenings in that general area before going to see a show in one of .the two theatres. Shows hit & miss, but some good individuals. For the first time, we used a private carrier to get us from Cancun airport. On arrival, I did advise the person who was looking after the bus that we had done so. We were on the list for the bus even though I had advised the hotel about our arrangements. We have sat on buses before waiting for people who didn't turn up. On departure day, I got an early call saying there was a driver there and he would be leaving in 5 minutes. I think something got lost in the translation, and it was actually the bus. Our own transport turned up later at the right time ( Great service from Canada Transfers both ways ) I am writing this in the hope that Barcelo will advise who is actually responsible for the bus list. I believe the hotel could better advertise the appropriate email addresses to contact them, and could put in place an app for meal reservations similar to Bahia Principe. Also, in this day and age, wi-fi should be included. Having said that, I would say that this was probably the best value for money we have had, and would have no hesitation in recommending this hotel.Thank you, Barcelo !
    Round Indicators
    carita12014 Portland, Oregon. 09/17/2017

    “Barcelo Maya Tropical, Colonial”

    First off we totally enjoyed our vacation. I was however disappointed after booking the Colonial months in advance, to arrive and be told we were moved to the Tropical. We had a long travel day and on September sixth 2017 the front desk help was disappointing and not at all sympathetic. When we finally got our room at the Tropical, we were pleased. Sergio was very courteous unlike the other receptionist. The rest of our trip was perfect. This resort complex is huge, like its own little town. We found it very do-able to go from one resort to another. No need to ever leave if you have been to the Riviera Maya and seen the sights. The beach is beautiful, a bit rocky in areas, but we brought water shoes. The food was not like most buffet food, it was high class and the service spectacular. The rooms could use some updating, but clean and cool. The specialty restraints were also classy and delicious. We paid the extra money to visit the Rodizio in the Palace Hotel, my favorite. Overall, I do not think we could have stayed at a better hotel for the price and services. Plenty to see and do. We totally enjoyed this hotel and would return but would like to be able to stay at the Hotel we book and have better greetings when we arrive. Thank you Barceló for the wonderful memories . 9-6 though 9-14 2017 The Khep family
    Round Indicators
    Poonam R 09/15/2017 Family

    “Wonderful hotel ”

    Lovely hotel with wonderful staff. I thoroughly enjoyed my stay here with my family for my 30th birthday. I wanted something extra special and the staff never failed to deliver. Whether it was on food, drinks or amenities, they were on hand and always strived to do better. The resort is exactly what you see on the cover and you get what you pay for. Many thanks to the wonderful staff here, I will be sure to visit again 😀

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. La Gerencia.

    Round Indicators
    millyTampa tampa. 09/14/2017

    “Excellent”

    Excellent hotel and service,personal is very friendly, Food is amazing, specially at the buffet, we loved!!!a lot of activities to do, I book on expedia and I have to say that my trip was on the best that I have done, beach is amazing,the mall inside the resort is fun and has a lot of souvenirs to buy, casino is not the best, to be honest I did not like it, is very small and dark, the only recommendation that I have is that if at checkin they could pass a flyer with the activities that hotel have every day that will be amazing, even that is display at several locations at the resort, somentimes I forgot, were I saw it, it will be more usefull if we can have it on the rooms for every guest , like the cruises do,that way we will not miss any activities that we are interested in, That will be a plus

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you for the great feedback of your recent holiday experience at our Barceló Maya Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia.

    EVALUATION

    Round Indicators

    • september 17 2017
    • Family

    Dimitar L

    “Huge hotel for a decent price”


    I just returned from a week long vacation at Barcelo Maya Tropical. The resort is huge and there is a lot of stuff to do. I was pleasantly surprised that every fourth person throughout the resort was pushing a stroller - very family oriented hotel. I traveled with a 5 month old, but there were people we met there with 4 even 2 month old babies. The crib that we received was for older kids (too deep) so we had to make our own crib by turning around the sofa bed toward the law and placing pillows on each side, it worked out even better. The rooms are just average, but having in mind the low price it was expected. I really liked that they had Corona cans in the fridge and the Japanese beer nuts were really tasty. Also there were mixed nuts by the bars that we were eating lots of. The food in the restaurants and the buffets was pretty good so the Barcelo chain in is my list now for best resort food along with RIU and somewhat Royalton. The alcohol choices were decent too so I did not find it necessary to upgrade to premium. In that note we were hanging a couple of times in the premium level sections and nobody ever asked us to leave or denied serving us so kudos for that! Not many hotels would be as nice about it. What really amazed me was the beaches, I read somewhere that Barcelo Maya has the best beach in the Riviera Maya and I tend to believe it. Water was clear blue even at this time of the year and the best beach was by the Carribe side, no stones, shallow warm water for a couple hundred meters in. There were kiddie pools in all sections of the hotel which was very convenient and thoughtful. By the way only the beach bar by the tropical side has the creamy salsa Verde sauce and stuffed jalapeno peppers to die for. I was looking forward each day just to have lunch there because of those. The Spanish restaurant is a must for everyone, really good experience there and also the mall bar has a cinema like room for watching sports. Really cool in my opinion. I would defensively recommend this hotel to anyone who is looking for a good resort, do not expect luxury rooms though.


    EVALUATION

    Round Indicators

    • september 17 2017
    • Orillia, Canada
    • Couples

    beejay33

    “Great trip !”


    Stayed Sep 5-12. Arrived early, but had packed a small bag so we could immediately begin to explore before getting room keys.As others have mentioned, there did not seem to be any real interest in getting you in early, even though I don't think the hotel was full. Loved the layout of the complex....you can walk under cover or in the sun practically anywhere.....well lit at night. Easy to get around, and the bus is there if necessary. Service was excellent...special thanks to Alfredo in the Sports Bar, probably the friendliest person we've met in many trips ! There was only one incident ,when one of the employees decided he knew better than us where we wanted to sit in the beach grill....he lost. Room in Veracruz probably a little dated, but a/c, fan and shower all worked perfectly. Our room request was met.Could have used some firmer pillows. I felt we've had better food, but my wife disagreed. Lots of choice,and was glad to see food stations being checked for temperature. Fish for me was a disappointment. Drinks were inconsistent, and often weak. We used all the pools including the small adult area in the corner of the complex, and found them all to be clean and in good condition. The pools and grounds were lovely,and you would always see people cleaning up,gardening,etc. Many fountains and water features, all in good shape. The mini-putt was fun,free, and challenging...apparently I lost. There were many different bars and sitting areas all over, each with their own "theme". The mall was a nice feature, and we ended up most evenings in that general area before going to see a show in one of .the two theatres. Shows hit & miss, but some good individuals. For the first time, we used a private carrier to get us from Cancun airport. On arrival, I did advise the person who was looking after the bus that we had done so. We were on the list for the bus even though I had advised the hotel about our arrangements. We have sat on buses before waiting for people who didn't turn up. On departure day, I got an early call saying there was a driver there and he would be leaving in 5 minutes. I think something got lost in the translation, and it was actually the bus. Our own transport turned up later at the right time ( Great service from Canada Transfers both ways ) I am writing this in the hope that Barcelo will advise who is actually responsible for the bus list. I believe the hotel could better advertise the appropriate email addresses to contact them, and could put in place an app for meal reservations similar to Bahia Principe. Also, in this day and age, wi-fi should be included. Having said that, I would say that this was probably the best value for money we have had, and would have no hesitation in recommending this hotel.Thank you, Barcelo !


    EVALUATION

    Round Indicators

    • september 17 2017
    • Portland, Oregon

    carita12014

    “Barcelo Maya Tropical, Colonial”


    First off we totally enjoyed our vacation. I was however disappointed after booking the Colonial months in advance, to arrive and be told we were moved to the Tropical. We had a long travel day and on September sixth 2017 the front desk help was disappointing and not at all sympathetic. When we finally got our room at the Tropical, we were pleased. Sergio was very courteous unlike the other receptionist. The rest of our trip was perfect. This resort complex is huge, like its own little town. We found it very do-able to go from one resort to another. No need to ever leave if you have been to the Riviera Maya and seen the sights. The beach is beautiful, a bit rocky in areas, but we brought water shoes. The food was not like most buffet food, it was high class and the service spectacular. The rooms could use some updating, but clean and cool. The specialty restraints were also classy and delicious. We paid the extra money to visit the Rodizio in the Palace Hotel, my favorite. Overall, I do not think we could have stayed at a better hotel for the price and services. Plenty to see and do. We totally enjoyed this hotel and would return but would like to be able to stay at the Hotel we book and have better greetings when we arrive. Thank you Barceló for the wonderful memories . 9-6 though 9-14 2017 The Khep family


    EVALUATION

    Round Indicators

    • september 15 2017
    • Family

    Poonam R

    “Wonderful hotel ”


    Lovely hotel with wonderful staff. I thoroughly enjoyed my stay here with my family for my 30th birthday. I wanted something extra special and the staff never failed to deliver. Whether it was on food, drinks or amenities, they were on hand and always strived to do better. The resort is exactly what you see on the cover and you get what you pay for. Many thanks to the wonderful staff here, I will be sure to visit again 😀


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. La Gerencia.

    EVALUATION

    Round Indicators

    • september 14 2017
    • tampa

    millyTampa

    “Excellent”


    Excellent hotel and service,personal is very friendly, Food is amazing, specially at the buffet, we loved!!!a lot of activities to do, I book on expedia and I have to say that my trip was on the best that I have done, beach is amazing,the mall inside the resort is fun and has a lot of souvenirs to buy, casino is not the best, to be honest I did not like it, is very small and dark, the only recommendation that I have is that if at checkin they could pass a flyer with the activities that hotel have every day that will be amazing, even that is display at several locations at the resort, somentimes I forgot, were I saw it, it will be more usefull if we can have it on the rooms for every guest , like the cruises do,that way we will not miss any activities that we are interested in, That will be a plus


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you for the great feedback of your recent holiday experience at our Barceló Maya Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia.

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