Hotel Pool  Occidental Grand Nuevo Vallarta Resort

Occidental Nuevo Vallarta

Texto: 34385 An all inclusive resort surrounded by the idyllic beach scenery and offering an attractive range of sports for the whole family. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico, | 63732 Nuevo Vallarta | Nayarit |
+ 52 322 226 9800 + 52 322 297 0082
Occidental Nuevo Vallarta Texto: 34385 4 out of 5 based on 2569 ratings. 2569 user reviews.
Occidental Nuevo Vallarta reviewed by thomas a on . Third trip to Occidental Nuevo Vallarta Been making a trip every February to this property, and have never really been disappointed. The food has always been consistently good. The entire building and grounds have always been kept clean... Rating: 5
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Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico,   63732 Nuevo Vallarta   Nayarit    


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2589 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1255

Very good

33% Complete

878

Average

10% Complete

279

Poor

3% Complete

103

Very poor

2% Complete

75

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    Round Indicators
    Alexandra B 02/20/2017 Family

    “Excellent service!”

    Incredible time at this hotel. Third time in Puerto Vallarta and first time with an all inclusive package. Food was really good and the service was superb. Luis, Sergio, all the entertainment staff and specially the servers work so hard to make sure everyone is having a good time. Will definitely consider coming back!
    Round Indicators
    Harry D 02/20/2017 Couples

    “A Week of fun times!”

    We were at the Occidental from Feb 4 to the 11 of this year. Very happy with the place. The only complaint I have was the room service. We paid for turn down service but only got it 3 of the 7 days we were there. Normally it's not a big deal but when you pay for it 😏. It is a small resort which was great for us. No lines, easy to get a spot by the pool or the beach. The food was great with lots if variety. The grounds were kept clean and trim. The entertainment team of Sergio, Raimon, Vicente, Jhonaton, Daiana, Lizbet and Jessica were top notch. They organized water polo, beach volleyball, aqua size, dance lessons, black jack and kept us laughing and entertained. Anoeles Montalvo (pool waitress) was awesome, she took very good care of us at the pool and beach make sure the next refreshment was ready before we finished our drink. We enjoyed our selves and would go back. Because of the room service I'm giving the Occidental a 4 out of 5 rating.
    Round Indicators
    CW0407 Madison, Wisconsin. 02/20/2017 Friends getaway

    “Great experience, but do your homework.”

    I have just returned to the US from a week's long vacation with my two girlfriends. I found this all-inclusive vacation package online, but booked through a travel agent associated with Funjet. After booking, I read how some folks booking an all-inclusive with this hotel were disappointed that they did not have access to the adult-only pool. Our agent contacted Funjet and we were upgraded to the Royal Level. (Normally, a $20/person/day additional charge.) This was totally worth it... Island Fun was part of the initial package and provided our safe transfer to and from the airport. Upon arrival at the hotel, the valet staff escorted us to the concierge on the 7th floor for check-in. No waiting in line on ground floor. Champagne anyone? Maria was a pleasure to work with there and saw to our needs. Word to the wise, book dining reservations immediately, they fill up quickly. Can always cancel later. With the upgrade we not only had access to an additional pool with better lounge chairs and warmer pools, we had access to an additional lounge area near the beach and a Jacuzzi that was too warm once I got too much sun. There was an additional restaurant and bar too with the Royal Level and wifi access ($10 daily value). We had planned to book excursions, but with all the activities available, we never booked any. Note, sign up for activities is by the towel station and happens daily at 9:30. We missed out on biking one day not knowing this. Valet will help you obtain transportation to Puerto Vallarta or Bucerios for some shopping. We always felt safe during our stay, whether at the resort or when sight seeing. Thank you David & Luis for your great customer service. I wish I remembered more names as all staff worked terribly hard day and night to make everyone's visit amazing. Also, the lady at the buffet omelette and crepe station had mad skills. If dining at Tokyo, make sure to have a rice bowl. Do not miss the Michael Jackson impersonator, if available as evening entertainment, it was a definite unexpected highlight. I would definitely go back and hope to take my entire family!
    Round Indicators
    Doreen123321 Langley City, Canada. 02/19/2017 Friends getaway

    “Average”

    My stay was average overall. The food and service was satisfactory. My biggest complaint is my package vacation included airport transfers, but when the taxi took me to the airport, he was not satisfied with just a the tip, he wanted full payment. Rip Off!!! Very disappointing.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Doreen123321, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for sharing your comments on your experience with us. Regarding the airport transfers, this is not included when booking a room, however some agencies do provided it but this is a third party service. We strongly encourage you to contact your agency to check why the transfer did not pick you up as it sounds that you took a regular taxi to the airport. Thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    Star726 Westfield, New Jersey. 02/18/2017 Couples

    “Perfect Vacation”

    The rooms are up to date and comfortable with new bathrooms and lots of storage. The resort is perfectly clean and maintained with beautiful plantings. The food is excellent with great variety, fresh fruits and vegetables and excellent Mexican dishes. The pools are beautiful and the beach is fantastic -- miles long, perfect sand.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Star726, Thank you for the time you spent to share your feedback on your recent stay at our Occidental Hotel, to be considered a perfect vacation is certainly a high praise. Thank you as well for pointing out the cleanness of the property, the variety of the food, the grounds and beach. Thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 20 2017
    • Family

    Alexandra B

    “Excellent service!”


    Incredible time at this hotel. Third time in Puerto Vallarta and first time with an all inclusive package. Food was really good and the service was superb. Luis, Sergio, all the entertainment staff and specially the servers work so hard to make sure everyone is having a good time. Will definitely consider coming back!


    EVALUATION

    Round Indicators

    • february 20 2017
    • Couples

    Harry D

    “A Week of fun times!”


    We were at the Occidental from Feb 4 to the 11 of this year. Very happy with the place. The only complaint I have was the room service. We paid for turn down service but only got it 3 of the 7 days we were there. Normally it's not a big deal but when you pay for it 😏. It is a small resort which was great for us. No lines, easy to get a spot by the pool or the beach. The food was great with lots if variety. The grounds were kept clean and trim. The entertainment team of Sergio, Raimon, Vicente, Jhonaton, Daiana, Lizbet and Jessica were top notch. They organized water polo, beach volleyball, aqua size, dance lessons, black jack and kept us laughing and entertained. Anoeles Montalvo (pool waitress) was awesome, she took very good care of us at the pool and beach make sure the next refreshment was ready before we finished our drink. We enjoyed our selves and would go back. Because of the room service I'm giving the Occidental a 4 out of 5 rating.


    EVALUATION

    Round Indicators

    • february 20 2017
    • Madison, Wisconsin
    • Friends getaway

    CW0407

    “Great experience, but do your homework.”


    I have just returned to the US from a week's long vacation with my two girlfriends. I found this all-inclusive vacation package online, but booked through a travel agent associated with Funjet. After booking, I read how some folks booking an all-inclusive with this hotel were disappointed that they did not have access to the adult-only pool. Our agent contacted Funjet and we were upgraded to the Royal Level. (Normally, a $20/person/day additional charge.) This was totally worth it... Island Fun was part of the initial package and provided our safe transfer to and from the airport. Upon arrival at the hotel, the valet staff escorted us to the concierge on the 7th floor for check-in. No waiting in line on ground floor. Champagne anyone? Maria was a pleasure to work with there and saw to our needs. Word to the wise, book dining reservations immediately, they fill up quickly. Can always cancel later. With the upgrade we not only had access to an additional pool with better lounge chairs and warmer pools, we had access to an additional lounge area near the beach and a Jacuzzi that was too warm once I got too much sun. There was an additional restaurant and bar too with the Royal Level and wifi access ($10 daily value). We had planned to book excursions, but with all the activities available, we never booked any. Note, sign up for activities is by the towel station and happens daily at 9:30. We missed out on biking one day not knowing this. Valet will help you obtain transportation to Puerto Vallarta or Bucerios for some shopping. We always felt safe during our stay, whether at the resort or when sight seeing. Thank you David & Luis for your great customer service. I wish I remembered more names as all staff worked terribly hard day and night to make everyone's visit amazing. Also, the lady at the buffet omelette and crepe station had mad skills. If dining at Tokyo, make sure to have a rice bowl. Do not miss the Michael Jackson impersonator, if available as evening entertainment, it was a definite unexpected highlight. I would definitely go back and hope to take my entire family!


    EVALUATION

    Round Indicators

    • february 19 2017
    • Langley City, Canada
    • Friends getaway

    Doreen123321

    “Average”


    My stay was average overall. The food and service was satisfactory. My biggest complaint is my package vacation included airport transfers, but when the taxi took me to the airport, he was not satisfied with just a the tip, he wanted full payment. Rip Off!!! Very disappointing.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Doreen123321, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for sharing your comments on your experience with us. Regarding the airport transfers, this is not included when booking a room, however some agencies do provided it but this is a third party service. We strongly encourage you to contact your agency to check why the transfer did not pick you up as it sounds that you took a regular taxi to the airport. Thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 18 2017
    • Westfield, New Jersey
    • Couples

    Star726

    “Perfect Vacation”


    The rooms are up to date and comfortable with new bathrooms and lots of storage. The resort is perfectly clean and maintained with beautiful plantings. The food is excellent with great variety, fresh fruits and vegetables and excellent Mexican dishes. The pools are beautiful and the beach is fantastic -- miles long, perfect sand.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Star726, Thank you for the time you spent to share your feedback on your recent stay at our Occidental Hotel, to be considered a perfect vacation is certainly a high praise. Thank you as well for pointing out the cleanness of the property, the variety of the food, the grounds and beach. Thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Rodolfo Pacheco General Manager

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