Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa

Barceló Asia Gardens Hotel & Thai Spa

Texto: 29296 Exclusive Asian-themed swimming pools: Langkawi, a series of infinity pools; Zen and Caras de Angkor pools heated all year round. Rotonda del Fuego, Terra Mítica | 03502, Finestrat, Alicante, España
+34 96 681 8400 +34 96 688 9762
Barceló Asia Gardens Hotel & Thai Spa Texto: 29296 4.5 out of 5 based on 1884 ratings. 1884 user reviews.
Barceló Asia Gardens Hotel & Thai Spa reviewed by vigilhochleitnerm on . Asia Gardens Nice place for family and friends. We went with our children and they enjoyed it a lot, and it was also a relaxing time for us. Very good installations and careful service. Good experience we'll... Rating: 5
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Barceló Asia Gardens Hotel & Thai Spa

Rotonda del Fuego, Terra Mítica   03502, Finestrat, Alicante, España  


Places of Interest

55.2 km Alicante–Elche Airport

1 km FGV Terra Mítica

2 km Cala Finestrat beach

25 km Guadalest Castle

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Asia Gardens Hotel & Thai Spa

4.5/5 Round Indicators
| 1884 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

1199

Very good

22% Complete

416

Average

9% Complete

180

Poor

2% Complete

51

Very poor

2% Complete

40

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    Round Indicators
    vigilhochleitnerm Madrid, Spain. 04/20/2017 Family

    “Asia Gardens”

    Nice place for family and friends. We went with our children and they enjoyed it a lot, and it was also a relaxing time for us. Very good installations and careful service. Good experience we'll probably come back!

    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
     Dear Guest, On behalf of the entire team of Barceló Asia Gardens, we would like to thank you for sharing such a wonderful review regarding our Hotel on Tripadvisor. We are so glad to hear that your experience has been so good that you want to be back soon. Furthermore, receiving such kind words regarding our facilities and service, make us be motivated to keep doing our best in order to fulfill your expectations through excellence. We hope to receive you back again in Asia Gardens pretty soon in order to enjoy again amazing family moments. Kind regards Sergio Tamayo

    Round Indicators
    PradipSKumar Michigan. 04/18/2017 Family

    “Horrible hotel/ service/ food”

    Traveling in a group of 5 adults & 2 vegetarian seniors citizens. Called three times before making reservations to check if they would accommodate vegetarian and they informed that they have Udaipur restaurant which serves veg food. Four hours before check in we called again to order for food as we were reaching late, they informed that Thai restaurant & Udaipur would have vegetarian food so there's nothing to worry.After check in the shocks started unfolding. Thai restaurant was closed. Asian chef was on an off. On reaching the room,A/C wasn't working in the entire block. They couldn't even have the decency to inform us about it at the reception. We had to settle into the rooms to find out. With Great difficulty we got 2 rooms with working A/C. And were forced to let the 2 senior members sleep in the room without A/C since they couldn't be asked to constantly shift places. This is a hotel for only those who can speak the local language. Great location. Good common areas, decor and lobby. Horrible rooms, horrible food & the worst service you could image. Wouldn't qualify this property in "leading hotels.....". Booked for 2 night but left hotel next morning as we couldn't handle any more. Tried to meet the manager before leaving. He didn't show up so we left after waiting for two hours.... Don't recommend & never to come back.

    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
     Dear guest, First of all, thanks for sharing your impressions regarding our hotel on Tripadvisor. However, I would like to clarify some aspects of your comment in order to give you an answer that fully meets your expectations. On one hand, regarding the vegetarian food, I would like to explain your that all of our restaurants have in their menú several vegetarian options. Futhermore, under request we can modify some dishes in order to adjust them as much as possible to your needs. Additionaly, we created an special vegetarian menú exclusive for you to met your requirements. We deeply regret if all of this was not enough for you. On the other hand, according the air conditioning system, I would like to explain you that due to the variable climatology conditions we currently have some buildings with air conditioning and other with heating system. Moreover, we always offer the guest to choose between this two options in order to make them as comfortable as posible. Furthermore, at your arrival we kindly show you 5 different kinds of rooms and you finally choose the one you feel more comfortable with according your needs. Finally, let me conclude by saying that the manager spoke with some members of your family to sort out any inconveniences you may had, so we are very surprised with your comment. Kind regards, Sergio Tamayo Assistant Manager

    Round Indicators
    elena77555 Barcelona, Spain. 04/10/2017 Couples

    “Nice for a short weekend or for families with children ”

    We were booked in a sea view terraced suite which turned out just to have a tiny balcony (only good for two chairs) and a distant glimpse of sea with an urban skyline prevailing in the view. Finally got moved to ground floor where there was a 'natural' terrace as it's on the ground. No rate reduction was offered as staff came up with a 'garden suite' option which had never been (and is not) on the website.... A secluded place with plenty of artificial water around - we bet maintenance must be difficult but they cope adequately. Food is good especially in In Black restaurant. Nice heated pool in the 'adult' area. Spa is ok but seems to be small for the size of the hotel - I was asked to have a foot massage outside with ambient temperature in the evening of 17 or go to the same room with my partner.... a very small gym - just one treadmill and one elipse machine. Manicure and pedicure - never again - broken instruments, proper product like cuticle remover missing, scarce cover with varnish with blank sides left .... not a very professional therapist. I would think the place is good for kids as they would be wondering around a big fenced territory but for adults I think it's too secluded and not up to expectation for a couple, maybe just for a one-off weekend....

    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
     Dear guest, First of all, thank you for posting on TripAdvisor your review regarding your recent stay at Asia Gardens. Relating your comment, since we are a family friendly hotel and attending to the different typologies of customers we currently have, we have exclusives places only for adults in order to preserve the relaxing atmosphere, for instance our heated pool "Caras de Angkor" and regarding the gastronomic offer our gourmet restaurant In Black. However, we will deeply analyze your whole comment in order to improve our services and reach the excellence we are looking for. Looking forward to welcome you back, Kind regards, Sergio Tamayo Assistant Manager

    Round Indicators
    Martin K Prague. 04/01/2017 Business

    “Nice premium hotel in oriental style”

    Very nice premium hotel. Many rooms are in separate buildings in garden surrounding main room. It is sometime bit challending to find a way, but after few trials you learn. The hotel is in Thai style, which practically means everywhere in corridors plays oriental music, smells oriental scent of the asian scent-sticks, there are lilies, orchids and oriental statues everywhere and all members of staff say "thank you" and bow with braced hands every other minute (which feels sometime bit odd as most are typical European). It is all fine as far as you have no allergy on lilies. It has relaxed atmosphere and gives you feeling of being looked after. Rooms, restaurants and all other facilities are nice. Tips: some rooms do not have heating; if you are coming off-season better check and ask for room with heating. In March/April the evenings, nights and mornings are still pretty cold. Tips for improvement: in some rooms are not mirrors where you can see full body from head to shoe. And switches for many different lights in the room are true brain-teaser.

    DireccionAsiaGardens, Assistant Manager at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
     Dear Guest, First of all, I would like to thank you the dedicated time to write us your vision regarding your previous stay with us. This is one of the most important tools we have to know the versions of the stay of our customers. We are happy to know that you enjoyed our quiet atmosphere and pools as well as our gastronomic offer since we take care of every single detail to offer high quality product. Your feedback will certainly be very useful to carry on struggling to improve and continue growing. We look forward to seeing you again soon. Sincerely, Daniel Granullaque Assistant Manager

    Round Indicators
    roberthofman Valencia, Spain. 03/21/2017 Couples

    “Far away feeling, but so near.....”

    It was not our first, and won't be last time for us at Asia Gardens. Ideal hotel for a short outing; though the pools, gardens, breakfast buffet, and staff friendless were excellent, for the price you pay, you'd expect a little more exclusiveness. In general terms, the food at restaurants are quite ok / decent but you would not expect differently at a 5 star hotel; personally for the quality , consider it overall a bit pricy. But again, for a weekend it is doable. Less luck we had with our mattress of the bed, which was just in a very bad shape (way too soft / worn out), the hotel staff apologized and tried to fix it by flipping it..... hence was not a solution. Again, for just a couple of nights we could put up with it. For a longer stay, I would seriously look for alternatives. But the environment and quite atmosphere (most of the time) did make it worth for a weekend; being only an hour and a half from Valencia, we'd most likely come back from time to time.

    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
     Dear guest, First of all let me thank you for taking the time to provide us your valuable feedback about your recent stay at Asia Gardens. As a repeat guest, on behalf of the entire team of Asia Gardens, we would like to thank you your loyalty with us. Regarding the mattress in your room during your stay, I would like to apologize if we did not sort out the issue on time. However, I would like to inform you we are currently changing them all for new ones in order to reach a superior excellence. We hope to welcome you again very soon, Sergio Tamayo Assistant Manager

    EVALUATION

    Round Indicators

    • april 20 2017
    • Madrid, Spain
    • Family

    vigilhochleitnerm

    “Asia Gardens”


    Nice place for family and friends. We went with our children and they enjoyed it a lot, and it was also a relaxing time for us. Very good installations and careful service. Good experience we'll probably come back!


    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
    Dear Guest, On behalf of the entire team of Barceló Asia Gardens, we would like to thank you for sharing such a wonderful review regarding our Hotel on Tripadvisor. We are so glad to hear that your experience has been so good that you want to be back soon. Furthermore, receiving such kind words regarding our facilities and service, make us be motivated to keep doing our best in order to fulfill your expectations through excellence. We hope to receive you back again in Asia Gardens pretty soon in order to enjoy again amazing family moments. Kind regards Sergio Tamayo

    EVALUATION

    Round Indicators

    • april 18 2017
    • Michigan
    • Family

    PradipSKumar

    “Horrible hotel/ service/ food”


    Traveling in a group of 5 adults & 2 vegetarian seniors citizens. Called three times before making reservations to check if they would accommodate vegetarian and they informed that they have Udaipur restaurant which serves veg food. Four hours before check in we called again to order for food as we were reaching late, they informed that Thai restaurant & Udaipur would have vegetarian food so there's nothing to worry.After check in the shocks started unfolding. Thai restaurant was closed. Asian chef was on an off. On reaching the room,A/C wasn't working in the entire block. They couldn't even have the decency to inform us about it at the reception. We had to settle into the rooms to find out. With Great difficulty we got 2 rooms with working A/C. And were forced to let the 2 senior members sleep in the room without A/C since they couldn't be asked to constantly shift places. This is a hotel for only those who can speak the local language. Great location. Good common areas, decor and lobby. Horrible rooms, horrible food & the worst service you could image. Wouldn't qualify this property in "leading hotels.....". Booked for 2 night but left hotel next morning as we couldn't handle any more. Tried to meet the manager before leaving. He didn't show up so we left after waiting for two hours.... Don't recommend & never to come back.


    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
    Dear guest, First of all, thanks for sharing your impressions regarding our hotel on Tripadvisor. However, I would like to clarify some aspects of your comment in order to give you an answer that fully meets your expectations. On one hand, regarding the vegetarian food, I would like to explain your that all of our restaurants have in their menú several vegetarian options. Futhermore, under request we can modify some dishes in order to adjust them as much as possible to your needs. Additionaly, we created an special vegetarian menú exclusive for you to met your requirements. We deeply regret if all of this was not enough for you. On the other hand, according the air conditioning system, I would like to explain you that due to the variable climatology conditions we currently have some buildings with air conditioning and other with heating system. Moreover, we always offer the guest to choose between this two options in order to make them as comfortable as posible. Furthermore, at your arrival we kindly show you 5 different kinds of rooms and you finally choose the one you feel more comfortable with according your needs. Finally, let me conclude by saying that the manager spoke with some members of your family to sort out any inconveniences you may had, so we are very surprised with your comment. Kind regards, Sergio Tamayo Assistant Manager

    EVALUATION

    Round Indicators

    • april 10 2017
    • Barcelona, Spain
    • Couples

    elena77555

    “Nice for a short weekend or for families with children ”


    We were booked in a sea view terraced suite which turned out just to have a tiny balcony (only good for two chairs) and a distant glimpse of sea with an urban skyline prevailing in the view. Finally got moved to ground floor where there was a 'natural' terrace as it's on the ground. No rate reduction was offered as staff came up with a 'garden suite' option which had never been (and is not) on the website.... A secluded place with plenty of artificial water around - we bet maintenance must be difficult but they cope adequately. Food is good especially in In Black restaurant. Nice heated pool in the 'adult' area. Spa is ok but seems to be small for the size of the hotel - I was asked to have a foot massage outside with ambient temperature in the evening of 17 or go to the same room with my partner.... a very small gym - just one treadmill and one elipse machine. Manicure and pedicure - never again - broken instruments, proper product like cuticle remover missing, scarce cover with varnish with blank sides left .... not a very professional therapist. I would think the place is good for kids as they would be wondering around a big fenced territory but for adults I think it's too secluded and not up to expectation for a couple, maybe just for a one-off weekend....


    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
    Dear guest, First of all, thank you for posting on TripAdvisor your review regarding your recent stay at Asia Gardens. Relating your comment, since we are a family friendly hotel and attending to the different typologies of customers we currently have, we have exclusives places only for adults in order to preserve the relaxing atmosphere, for instance our heated pool "Caras de Angkor" and regarding the gastronomic offer our gourmet restaurant In Black. However, we will deeply analyze your whole comment in order to improve our services and reach the excellence we are looking for. Looking forward to welcome you back, Kind regards, Sergio Tamayo Assistant Manager

    EVALUATION

    Round Indicators

    • april 1 2017
    • Prague
    • Business

    Martin K

    “Nice premium hotel in oriental style”


    Very nice premium hotel. Many rooms are in separate buildings in garden surrounding main room. It is sometime bit challending to find a way, but after few trials you learn. The hotel is in Thai style, which practically means everywhere in corridors plays oriental music, smells oriental scent of the asian scent-sticks, there are lilies, orchids and oriental statues everywhere and all members of staff say "thank you" and bow with braced hands every other minute (which feels sometime bit odd as most are typical European). It is all fine as far as you have no allergy on lilies. It has relaxed atmosphere and gives you feeling of being looked after. Rooms, restaurants and all other facilities are nice. Tips: some rooms do not have heating; if you are coming off-season better check and ask for room with heating. In March/April the evenings, nights and mornings are still pretty cold. Tips for improvement: in some rooms are not mirrors where you can see full body from head to shoe. And switches for many different lights in the room are true brain-teaser.


    DireccionAsiaGardens, Assistant Manager at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
    Dear Guest, First of all, I would like to thank you the dedicated time to write us your vision regarding your previous stay with us. This is one of the most important tools we have to know the versions of the stay of our customers. We are happy to know that you enjoyed our quiet atmosphere and pools as well as our gastronomic offer since we take care of every single detail to offer high quality product. Your feedback will certainly be very useful to carry on struggling to improve and continue growing. We look forward to seeing you again soon. Sincerely, Daniel Granullaque Assistant Manager

    EVALUATION

    Round Indicators

    • march 21 2017
    • Valencia, Spain
    • Couples

    roberthofman

    “Far away feeling, but so near.....”


    It was not our first, and won't be last time for us at Asia Gardens. Ideal hotel for a short outing; though the pools, gardens, breakfast buffet, and staff friendless were excellent, for the price you pay, you'd expect a little more exclusiveness. In general terms, the food at restaurants are quite ok / decent but you would not expect differently at a 5 star hotel; personally for the quality , consider it overall a bit pricy. But again, for a weekend it is doable. Less luck we had with our mattress of the bed, which was just in a very bad shape (way too soft / worn out), the hotel staff apologized and tried to fix it by flipping it..... hence was not a solution. Again, for just a couple of nights we could put up with it. For a longer stay, I would seriously look for alternatives. But the environment and quite atmosphere (most of the time) did make it worth for a weekend; being only an hour and a half from Valencia, we'd most likely come back from time to time.


    DireccionAsiaGardens, Adjunto a Dirección at Barcelo Asia Gardens Hotel & Thai Spa, responded to this review
    Dear guest, First of all let me thank you for taking the time to provide us your valuable feedback about your recent stay at Asia Gardens. As a repeat guest, on behalf of the entire team of Asia Gardens, we would like to thank you your loyalty with us. Regarding the mattress in your room during your stay, I would like to apologize if we did not sort out the issue on time. However, I would like to inform you we are currently changing them all for new ones in order to reach a superior excellence. We hope to welcome you again very soon, Sergio Tamayo Assistant Manager

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