Barceló Hotel Room Service  Emperatriz

Barceló Emperatriz

Texto: 45529 Hotel in the centre of Madrid that redefines the palatial elegance of the 19th century, combined with the best technology and gastronomy. Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) | 28006 | Madrid || España
+ 34 913 42 24 90 + 34 913 42 24 91
Barceló Emperatriz Texto: 45529 4.5 out of 5 based on 650 ratings. 650 user reviews.
Barceló Emperatriz reviewed by onlyhearts on . Would come back again I spent four nights here with my mother and we both enjoyed our stay. The room was quiet, large beautiful marble bathrooms and lots of wardrobe space. Rather than take the hotel breakfast we went to... Rating: 5
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Barceló Emperatriz

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006   Madrid     España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 650 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

78% Complete

512

Very good

16% Complete

109

Average

2% Complete

15

Poor

1% Complete

8

Very poor

0% Complete

6

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    Round Indicators
    onlyhearts USA. 01/20/2018 Family

    “Would come back again”

    I spent four nights here with my mother and we both enjoyed our stay. The room was quiet, large beautiful marble bathrooms and lots of wardrobe space. Rather than take the hotel breakfast we went to a cute cafe one block away each morning for coffee, eggs, smoothies and healthy options. There are also a few great restaurants within walking distance we went to for dinner. Front desk staff was helpful in providing us information about day tours but it was clear they did not have an experienced concierge—they were simply reading along the pamphlets with us rather than recommending places etc. Hot water kettle provided in the room which was helpful but no complimentary tea or coffee in the lobby during the day (as other five star hotels do) Note the hotel is in the Salamanca district, a lovely area. Shops and nice restaurants are all walking distance. TIP: Use the hop on hop off bus (two day package) to get from the hotel to the major sights around the city. This worked as kind of a shuttle for us (until 6pm).

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear, Firstly we would like to thank you for choosing our hotel for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs. We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times, as well, its a pity that you felt a lack of knowledge of our concierge. I will like to tell you that we have a variety of options to offer from tours to advices of restaurants and more, so in that way you can discover the city by the suggestion of local people, nevertheless we have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Although it is true that in our lobby we have savored waters available to the guests instead of coffee as you say, we are always attentive to the guests of your needs to offer you a hot drink if necessary, especially during check-in and check-out. On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    Round Indicators
    Nordenflyver Scarsdale, New York. 01/18/2018 Couples

    “Beautiful Hotel”

    Very nicely appointed rooms. Only a few minutes' walk to the nearest metro and you're 3 stops away from Central Madrid. The Hotel's proximity to Chamartin made it easy for our excursions to Salamanca and Segovia. Can't say enough about the staff - professional, friendly and with a sense of humor as well. I'd definitely recommend it!

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. Its great to read that our location meet your expectations which offers all in walking distance or car ride that´s why we are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire hotel team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Barcelo Emperatriz Team

    Round Indicators
    brandont720 Los Angeles, California. 01/08/2018 Couples

    “Centralized Beautiful hotel”

    Great hotel with all the accommodations we needed. Definitely a 5 star hotel which you can feel as soon as you step in. Great staff which greeted you warmly every time you entered and assisted you with anything you need. Rooms are updated with all the bells and whistles and no need to worry if you forgot an outlet converter as there are usb wall plugs on each side of the bed as well as a very generously size television. All the staff members I encounter spoke English well even which was nice when I forget some of my Spanish words. Can’t say enough about this place but it was certainly worth the value.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Brandon, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Barcelo Emperatriz Team

    Round Indicators
    34eugenio 01/07/2018 Couples

    “Small no soundproof rooms, but very good service”

    Small delux room, not very convenient. The rooms are not soundproof at all!!! We heard the neighbors every night and had to call the reception to calm them. Breakfast and New Year dinner are great, we also enjoyed the compliments every day.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Eugenio, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Emperatriz. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. As well, we regret any incidences during your sleep time and we understand the inconvenience with the noise of the next room, however since you called the reception, they contact the neighboring guests to lower the volume, which in this case was their televisión. It is always our goal to achieve maximum customer satisfaction because we continuously strive to deliver high standards and to ensure that all our guests to feel like home. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Barcelo Emperatriz Team

    Round Indicators
    LaResta 01/03/2018 Family

    “Superb. Can’t ask for much more ”

    Fabulous location. The staff are by far some of the best and the complimentary breakfast at the foyer for those early risers before the breakfast Opens is a lovely touch. Food was really good and rooms v clean and roomy. By far one of the nicest experiences in a hotel for a family that travels a lot. Will come back for sure

    BarceloEmperatriz, Guest Relation Manager at Barcelo Emperatriz, responded to this review
     First and foremost we would like to thank you for the great review you shared following your recent visit to our hotel and we are delighted to read that we were able to match your expectations. It´s really great that location was useful for you and that you could enjoy our early breakfast. Also, being part of your family holidays means a lot for us, specially when you enjoy it. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • january 20 2018
    • USA
    • Family

    onlyhearts

    “Would come back again”


    I spent four nights here with my mother and we both enjoyed our stay. The room was quiet, large beautiful marble bathrooms and lots of wardrobe space. Rather than take the hotel breakfast we went to a cute cafe one block away each morning for coffee, eggs, smoothies and healthy options. There are also a few great restaurants within walking distance we went to for dinner. Front desk staff was helpful in providing us information about day tours but it was clear they did not have an experienced concierge—they were simply reading along the pamphlets with us rather than recommending places etc. Hot water kettle provided in the room which was helpful but no complimentary tea or coffee in the lobby during the day (as other five star hotels do) Note the hotel is in the Salamanca district, a lovely area. Shops and nice restaurants are all walking distance. TIP: Use the hop on hop off bus (two day package) to get from the hotel to the major sights around the city. This worked as kind of a shuttle for us (until 6pm).


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear, Firstly we would like to thank you for choosing our hotel for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs. We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times, as well, its a pity that you felt a lack of knowledge of our concierge. I will like to tell you that we have a variety of options to offer from tours to advices of restaurants and more, so in that way you can discover the city by the suggestion of local people, nevertheless we have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Although it is true that in our lobby we have savored waters available to the guests instead of coffee as you say, we are always attentive to the guests of your needs to offer you a hot drink if necessary, especially during check-in and check-out. On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • january 18 2018
    • Scarsdale, New York
    • Couples

    Nordenflyver

    “Beautiful Hotel”


    Very nicely appointed rooms. Only a few minutes' walk to the nearest metro and you're 3 stops away from Central Madrid. The Hotel's proximity to Chamartin made it easy for our excursions to Salamanca and Segovia. Can't say enough about the staff - professional, friendly and with a sense of humor as well. I'd definitely recommend it!


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. Its great to read that our location meet your expectations which offers all in walking distance or car ride that´s why we are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire hotel team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • january 8 2018
    • Los Angeles, California
    • Couples

    brandont720

    “Centralized Beautiful hotel”


    Great hotel with all the accommodations we needed. Definitely a 5 star hotel which you can feel as soon as you step in. Great staff which greeted you warmly every time you entered and assisted you with anything you need. Rooms are updated with all the bells and whistles and no need to worry if you forgot an outlet converter as there are usb wall plugs on each side of the bed as well as a very generously size television. All the staff members I encounter spoke English well even which was nice when I forget some of my Spanish words. Can’t say enough about this place but it was certainly worth the value.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Brandon, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • january 7 2018
    • Couples

    34eugenio

    “Small no soundproof rooms, but very good service”


    Small delux room, not very convenient. The rooms are not soundproof at all!!! We heard the neighbors every night and had to call the reception to calm them. Breakfast and New Year dinner are great, we also enjoyed the compliments every day.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Eugenio, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Emperatriz. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. As well, we regret any incidences during your sleep time and we understand the inconvenience with the noise of the next room, however since you called the reception, they contact the neighboring guests to lower the volume, which in this case was their televisión. It is always our goal to achieve maximum customer satisfaction because we continuously strive to deliver high standards and to ensure that all our guests to feel like home. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • january 3 2018
    • Family

    LaResta

    “Superb. Can’t ask for much more ”


    Fabulous location. The staff are by far some of the best and the complimentary breakfast at the foyer for those early risers before the breakfast Opens is a lovely touch. Food was really good and rooms v clean and roomy. By far one of the nicest experiences in a hotel for a family that travels a lot. Will come back for sure


    BarceloEmperatriz, Guest Relation Manager at Barcelo Emperatriz, responded to this review
    First and foremost we would like to thank you for the great review you shared following your recent visit to our hotel and we are delighted to read that we were able to match your expectations. It´s really great that location was useful for you and that you could enjoy our early breakfast. Also, being part of your family holidays means a lot for us, specially when you enjoy it. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barceló Emperatriz Team

    Vistas del hotel Barceló Emperatriz

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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