Barceló Hotel Room Service  Emperatriz

Barceló Emperatriz

Texto: 45529 Hotel in the centre of Madrid that redefines the palatial elegance of the 19th century, combined with the best technology and gastronomy. Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) Madrid, 28006
+ 34 913 42 24 90 + 34 913 42 24 91
Barceló Emperatriz Texto: 45529 4.5 out of 5 based on 455 ratings. 455 user reviews.
Barceló Emperatriz reviewed by Ed B on . Pleasant Surprise This is a modern and nicely appointed hotel quite a ways from Old Town Madrid on a quiet, tree-covered street. The staff was friendly and helpful, the bathroom wonderful, USB ports everywhere (for... Rating: 5
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Barceló Emperatriz

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) Madrid, 28006  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

3.5 km Chamartín

3.6 km Madrid Atocha Railway Station

12.2 Madrid Exhibition Center - Ifema

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 491 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

79% Complete

388

Very good

16% Complete

80

Average

2% Complete

12

Poor

1% Complete

6

Very poor

1% Complete

5

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    Round Indicators
    Merav F Mazkeret Batya, Israel. 08/18/2017 Family

    “The best hotel by far I have ever been in europe.”

    This is really truely the best hotel in europe I have ever been. Very nice and helpfull staff. Rooms are cleaned in a perfect way. Every person in this hotel come to work in the morning knowing that he is responsible for your vacation. Just Awsom. We are truely fell in Love with Anel, who was so nice and so patient woth is. Thank you!

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, We would like to thank you for having chosen our Hotel Barceló Emperatriz and for taking the time to give us some feedback about your Experience. We really care about your opinion to keep improving every day the quality of our facilities and services. We are pleased to know that you have been satisfied with your stay, your comments will be transmited to the whole team, specialy to Anael, who will be very proud to know that her kindness and daily efort has contributed to exceed your expectations. Once more we thank you for choosing Barceló Emperatriz for your stay and very much look forward to having the opportunity to serve you again in the future. Receive a warm greeting from Barceló Emperatriz Team.

    Round Indicators
    139donna 08/09/2017 Family

    “Family friendly and safe location”

    It is in a great area of Madrid, safe and upscale shopping area. I traveled wih my family of 4, and we basically received 2 bedrooms with 2 bathrooms. Wifi was fast, and beds were very comfortable. We basically loved our stay and would definitely go back to this hotel.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, thank you for the lovely review you shared following your recent visit to Barceló Emperatriz hotel and are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the familiar room we accommodated you in and that you found it comfortable at all times. Once more we thank you for choosing Barceló Emperatriz for your stay and very much look forward to having the opportunity to serve you again in the future. Receive a warm greeting from Barceló Emperatriz Team.

    Round Indicators
    Y5451TPdeborahc Metuchen, New Jersey. 08/08/2017 Family

    “Quiet oasis in Madrid”

    Comfortable rooms- great amenities- excellent staff. Excellent hotel. Rooftop pool had an amazing view and was refreshing. Lots of toiletries available and design was very pleasing. Nice touches such as fan and hats for use.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, We would like to thank you for having chosen our Hotel Barceló Emperatriz and for taking the time to give us some feedback about your experience. We really care about your opinion to keep improving every day the quality of our facilities and services and therefore our guests' satisfaction. We are very happy to know we have been able to exceed your expectations, that the staff has contributed to your satisfaction and that aspects such as the confortability of the room, rooftop and pool views, hotel design have been to your liking. We look forward to welcoming you back soon in our hotel. Please do not hesitate to contact us prior to your arrival if you have any special request. We will be more than happy to help you. Receive a warm greeting from the Barceló Emperatriz Team

    Round Indicators
    Deborah2708 Sunderland, United Kingdom. 08/08/2017 Business

    “beautiful hotel”

    Stayed here twice with my husband; he travels with work and i only ever "tag along" if he's staying here. Beautiful hotel with very friendly staff. Hotel rooms are very high quality and everything is always first class. Everyone is very efficient and welcoming from check in to check out. Have to say a big thank you to Raul at the bar. he mixes a great Havana Club. The hotel is about 20mins walk to centre of Madrid and is surrounded by a few lovely restaurants. Pool area on the roof is lovely, not a very big area but very clean and the pool is a plunge pool. As the hotel is more a business hotel this area is usually very quiet so was great to relax up there.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, We would like to thank you for the praising review you shared following your recent visit to Barceló Emperatriz hotel and are delighted to read that we were able to match your expectations. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all, particulary Raúl, on your behalf for their contribution to your wellbeing whilst staying among us. We are very happy to know that you really enjoyed the pool area, the views and the relax that brings you is an experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Receive a warm greeting from Barceló Emperatriz Team.

    Round Indicators
    kimfE5309AC New York City, New York. 08/02/2017 Couples

    “Hotel”

    Wonderful hotel with great reception staff, rooftop bar and cool off pool. We arrived during a taxi strike, but they gave great directions by train from airport and picked us up at the subway stop. Really pleasant stay!

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, Thank you for the great feedback of your recent stay at Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, even for other reasons as in this case the taxi strike, we do everything that is necessary to make your stay as pleasant as possible. We are glad you had a pleasant ride from the airport to the hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Receive a warm greeting from Barceló Emperatriz Team.

    EVALUATION

    Round Indicators

    • august 18 2017
    • Mazkeret Batya, Israel
    • Family

    Merav F

    “The best hotel by far I have ever been in europe.”


    This is really truely the best hotel in europe I have ever been. Very nice and helpfull staff. Rooms are cleaned in a perfect way. Every person in this hotel come to work in the morning knowing that he is responsible for your vacation. Just Awsom. We are truely fell in Love with Anel, who was so nice and so patient woth is. Thank you!


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, We would like to thank you for having chosen our Hotel Barceló Emperatriz and for taking the time to give us some feedback about your Experience. We really care about your opinion to keep improving every day the quality of our facilities and services. We are pleased to know that you have been satisfied with your stay, your comments will be transmited to the whole team, specialy to Anael, who will be very proud to know that her kindness and daily efort has contributed to exceed your expectations. Once more we thank you for choosing Barceló Emperatriz for your stay and very much look forward to having the opportunity to serve you again in the future. Receive a warm greeting from Barceló Emperatriz Team.

    EVALUATION

    Round Indicators

    • august 9 2017
    • Family

    139donna

    “Family friendly and safe location”


    It is in a great area of Madrid, safe and upscale shopping area. I traveled wih my family of 4, and we basically received 2 bedrooms with 2 bathrooms. Wifi was fast, and beds were very comfortable. We basically loved our stay and would definitely go back to this hotel.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, thank you for the lovely review you shared following your recent visit to Barceló Emperatriz hotel and are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the familiar room we accommodated you in and that you found it comfortable at all times. Once more we thank you for choosing Barceló Emperatriz for your stay and very much look forward to having the opportunity to serve you again in the future. Receive a warm greeting from Barceló Emperatriz Team.

    EVALUATION

    Round Indicators

    • august 8 2017
    • Metuchen, New Jersey
    • Family

    Y5451TPdeborahc

    “Quiet oasis in Madrid”


    Comfortable rooms- great amenities- excellent staff. Excellent hotel. Rooftop pool had an amazing view and was refreshing. Lots of toiletries available and design was very pleasing. Nice touches such as fan and hats for use.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, We would like to thank you for having chosen our Hotel Barceló Emperatriz and for taking the time to give us some feedback about your experience. We really care about your opinion to keep improving every day the quality of our facilities and services and therefore our guests' satisfaction. We are very happy to know we have been able to exceed your expectations, that the staff has contributed to your satisfaction and that aspects such as the confortability of the room, rooftop and pool views, hotel design have been to your liking. We look forward to welcoming you back soon in our hotel. Please do not hesitate to contact us prior to your arrival if you have any special request. We will be more than happy to help you. Receive a warm greeting from the Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • august 8 2017
    • Sunderland, United Kingdom
    • Business

    Deborah2708

    “beautiful hotel”


    Stayed here twice with my husband; he travels with work and i only ever "tag along" if he's staying here. Beautiful hotel with very friendly staff. Hotel rooms are very high quality and everything is always first class. Everyone is very efficient and welcoming from check in to check out. Have to say a big thank you to Raul at the bar. he mixes a great Havana Club. The hotel is about 20mins walk to centre of Madrid and is surrounded by a few lovely restaurants. Pool area on the roof is lovely, not a very big area but very clean and the pool is a plunge pool. As the hotel is more a business hotel this area is usually very quiet so was great to relax up there.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, We would like to thank you for the praising review you shared following your recent visit to Barceló Emperatriz hotel and are delighted to read that we were able to match your expectations. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all, particulary Raúl, on your behalf for their contribution to your wellbeing whilst staying among us. We are very happy to know that you really enjoyed the pool area, the views and the relax that brings you is an experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Receive a warm greeting from Barceló Emperatriz Team.

    EVALUATION

    Round Indicators

    • august 2 2017
    • New York City, New York
    • Couples

    kimfE5309AC

    “Hotel”


    Wonderful hotel with great reception staff, rooftop bar and cool off pool. We arrived during a taxi strike, but they gave great directions by train from airport and picked us up at the subway stop. Really pleasant stay!


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, Thank you for the great feedback of your recent stay at Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, even for other reasons as in this case the taxi strike, we do everything that is necessary to make your stay as pleasant as possible. We are glad you had a pleasant ride from the airport to the hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Receive a warm greeting from Barceló Emperatriz Team.

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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