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Barceló Praha Hotel Barceló Praha Superior Room
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Map and location

Na Strži 32   140 00 Praha 4 ,   República Checa  


Places of Interest

28 km Václav Havel Airport Prague 

2.5 km Trade Fair Palace

500 m Shopping area

350 m Metro station

Guest reviews.

There is no better expert than a traveller.

Occidental Praha

4.0/5 Round Indicators
| 911 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

41% Complete

380

Very good

35% Complete

327

Average

13% Complete

119

Poor

4% Complete

43

Very poor

4% Complete

42

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    Round Indicators
    family745 Montreal, Canada. 07/17/2019 Couples

    “1st stay in Prauge”

    Overall the hotel was what I expected. Very close to the metro and buses. The staff was very friendly and the breakfast buffet had everything imaginable. The bed was very comfortable and the roof was very clean. The staff at the front desk was very helpful in guiding us on metro stations and buses in the area.
    Round Indicators
    dhdo92 Odense, Denmark. 07/13/2019 Friends getaway

    “I like it”

    Very good I love it every thing in hotel was very good and very comfortable and clean I like it good service &food . The water with lemon is very fresh & good .and it was a good idea that you have a coffee machine in the room.
    Round Indicators
    thomabosseler 07/13/2019 Family

    “Cozy place to stay at. Nice hotel”

    When we arrived at the hotel we were greeted by a strong but pleasant odor and a air conditioned room that gave us a pleasant cool feeling in comparison to the heat that was present outside. The offered food in the hotel was great and everyone enjoyed eating it and the service provided was great. I liked it, thank you.
    Round Indicators
    jobraman 07/12/2019 Friends getaway

    “4 STAR rating not deserved”

    its very far and then beds are so sub standard quality . Doesn't deserves 4 star hotel rating . Beds keeps slipping and there was no response from reception.I think there are far better hotels which are less far from city center and easily accessible from metro.

    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
     Dear Mr. Jobraman Thank you for choosing to stay at the Occidental Praha and for sharing your honest feedback. Providing the highest level of hospitality is our main goal and we sincerely apologize for falling short of meeting your expectations on this occasion. Please know, we have shared your feedback with the appropriate hotel teams to ensure the necessary measures are in place to prevent similar issues from occurring in the future. We apologice that the hotel category does not match what you perceived during your stay. We will continue to work towards changing this perception through our efforts and service-minded spirit. On the other hand, we are sorry that our location is not exactly what you were looking for in terms of proximity to the city centre. Many guests love our (seafront) location because it is set away from the bustling city life, yet close enough that a short trip (10-15 minutes) takes them to many popular spots. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Roberto Mateos General Manager

    Round Indicators
    vijayvkb007 Singapore, Singapore. 07/10/2019 Family

    “Worst customer service”

    I have never encountered worse customer service than here, especially housekeeping. Enough said. This is a business hotel. Unsuitable for families and tour groups. Location is too far from city, with nothing around this area.

    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
     Dear Mr. Vijay. Although we sincerely regret reading that your stay at our Occidental Praha fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. In response to your comment about the customer segment we cater to, the hotel is a good choice for business travellers because of its location and facilities for meetings and events. However, it is always a pleasure to host all types of customers, regardless of the purpose of their trip. Of our leisure facilities, we recommend using the massage treatments, gym, bar and restaurant and be sure to stop by the front desk with any questions about visiting the city. We continuously work hard to improve, adapting to the space constraints of a city hotel as opposed to those of a leisure resort Roberto Mateos General Manager

    EVALUATION

    Round Indicators

    • july 17 2019
    • Montreal, Canada
    • Couples

    family745

    “1st stay in Prauge”


    Overall the hotel was what I expected. Very close to the metro and buses. The staff was very friendly and the breakfast buffet had everything imaginable. The bed was very comfortable and the roof was very clean. The staff at the front desk was very helpful in guiding us on metro stations and buses in the area.


    EVALUATION

    Round Indicators

    • july 13 2019
    • Odense, Denmark
    • Friends getaway

    dhdo92

    “I like it”


    Very good I love it every thing in hotel was very good and very comfortable and clean I like it good service &food . The water with lemon is very fresh & good .and it was a good idea that you have a coffee machine in the room.


    EVALUATION

    Round Indicators

    • july 13 2019
    • Family

    thomabosseler

    “Cozy place to stay at. Nice hotel”


    When we arrived at the hotel we were greeted by a strong but pleasant odor and a air conditioned room that gave us a pleasant cool feeling in comparison to the heat that was present outside. The offered food in the hotel was great and everyone enjoyed eating it and the service provided was great. I liked it, thank you.


    EVALUATION

    Round Indicators

    • july 12 2019
    • Friends getaway

    jobraman

    “4 STAR rating not deserved”


    its very far and then beds are so sub standard quality . Doesn't deserves 4 star hotel rating . Beds keeps slipping and there was no response from reception.I think there are far better hotels which are less far from city center and easily accessible from metro.


    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
    Dear Mr. Jobraman Thank you for choosing to stay at the Occidental Praha and for sharing your honest feedback. Providing the highest level of hospitality is our main goal and we sincerely apologize for falling short of meeting your expectations on this occasion. Please know, we have shared your feedback with the appropriate hotel teams to ensure the necessary measures are in place to prevent similar issues from occurring in the future. We apologice that the hotel category does not match what you perceived during your stay. We will continue to work towards changing this perception through our efforts and service-minded spirit. On the other hand, we are sorry that our location is not exactly what you were looking for in terms of proximity to the city centre. Many guests love our (seafront) location because it is set away from the bustling city life, yet close enough that a short trip (10-15 minutes) takes them to many popular spots. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Roberto Mateos General Manager

    EVALUATION

    Round Indicators

    • july 10 2019
    • Singapore, Singapore
    • Family

    vijayvkb007

    “Worst customer service”


    I have never encountered worse customer service than here, especially housekeeping. Enough said. This is a business hotel. Unsuitable for families and tour groups. Location is too far from city, with nothing around this area.


    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
    Dear Mr. Vijay. Although we sincerely regret reading that your stay at our Occidental Praha fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. In response to your comment about the customer segment we cater to, the hotel is a good choice for business travellers because of its location and facilities for meetings and events. However, it is always a pleasure to host all types of customers, regardless of the purpose of their trip. Of our leisure facilities, we recommend using the massage treatments, gym, bar and restaurant and be sure to stop by the front desk with any questions about visiting the city. We continuously work hard to improve, adapting to the space constraints of a city hotel as opposed to those of a leisure resort Roberto Mateos General Manager

    Barceló Praha Hotel Gastronomy

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