Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

If you wish, you can change language

Hotel Pool  Occidental Grand Nuevo Vallarta Resort
;
map

Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5933 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

55% Complete

3286

Very good

28% Complete

1696

Average

8% Complete

531

Poor

3% Complete

234

Very poor

3% Complete

188

Filter by

Sort by

    Round Indicators
    K2044LWpaulw 01/18/2020 Couples

    “So beautiful, relaxing and enjoyable!”

    Occidental Nuevo Vallarta did not disappoint in this our first trip to Mexico! The resort is beautifully laid out (photo’s attached), with nicely designed restaurants (especially liked the Buffet with its delicious food and wonderful variety...and very helpful staff like Rosa, Veronica and Luis. 😀 plus Los Olivos Italian Cuisine where we had a delightful evening with a sumptuous meal. After lunch one day it was fun part meeting Avi who walked with a Harris Hawk named Phoenix. Avi shared with us that her hawk was not there only to entertain, but also to keep other birds from nesting in the trees and flying into the open restaurant like Mirache. The views of the ocean were spectacular, the pool warm and inviting, and the walks along the beach romantic. ❤️ Our room was spacious with a small balcony that gave us a wonderful morning view of the ocean, oh and yes, the bed was comfortable. Special thanks to Edna & Gabriel on the Concierge Desk who daily assisted us with warmth and smiles, and made our stay memorable! 👍😀 Your help and kindness will bring us back!
    Round Indicators
    PV_Master Saint Louis, Missouri. 01/18/2020

    “Great Service”

    Another great week at Occidental Nuevo Vallarta. We want to give a big shout out for Luis. Luis will brighten your day!! great! Every worker is friendly. We will return next year. The food is great. Shows at night are entertaining. And the lobby bar is lively in the evening.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear guest, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Lastly yet importantly we would like to thank you for your highlights on the service you received for Luis, and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Laura Ramos / General Manager

    Round Indicators
    KristaL61 Vancouver, Canada. 01/17/2020

    “Pretty good but unlikely to return”

    This was our 4th family vacation in Nuevo Vallarta and our first time at the Occidental, we were there with my parents who have been approx 15x to resorts in the area. This resort was really nice in a lot of ways, although there were a few important drawbacks to take note of. The grounds and entrance/lobby are beautiful, and the rooms are good and beds very comfortable. Lots of noise transfer between rooms and noise from the construction every day (even new years day!), however construction hours were reasonable. Check-in was pretty slow. Check-out was fine, although we were not allowed a late check-out due to the resort being full (even though our rooms were never cleaned until after 3pm). We also were not offered the use of a courtesy room, which I saw a comment on another review from the manager saying they always offer this. The spa was really great and I recommend it. My husband and I had a fantastic couples massage by Nuvia and Lupita, very relaxing and enjoyable. My mom and I also went for pedicures which were great, compliments to Rosa. We enjoyed the beach and the pools a lot. Lots of people reserve chairs, and even though there are posted rules not to do this, it happens. However we could usually find chairs when we wanted. This resort unfortunately does not cater well to vegan/plant-based diets. We had booked through a travel agency (Costco travel), who assured us this would be easily accommodated. In reality, we were fairly limited most meals, sometimes we couldn't even eat the beans or roasted potatoes because they had meat or cheese on them. We even spoke to the concierge who called the chef and had a conversation in front of us, and assured us things would be kept more separate; however, this continued to happen most days. Sometimes we would ask if any plain beans were available, and sometimes we would get some 15-20 min later. We didn't go hungry, but honestly we expected that a resort claiming to be 5 stars would be more on top of this. There are at least a dozen meat dishes at every meal and a full cheese board, it should be easy to keep the potatoes, rice and beans vegan. They are also very strict about not allowing food to leave the restaurants, and no food in the pool area. Most resorts let you take food from the snack bar to the beach or pool or wherever. Another important thing to be aware of is the expectation of tipping. Our experience at all-inclusives has always been that tipping is occasionally done but never expected. At this resort, we discovered quickly that tipping is not only common but absolutely expected. It definitely made a difference to the quality of service you received. Also, after our first dinner, a food server actually confronted my dad and asked for a tip.
    Round Indicators
    gyakimishyn Calgary, Canada. 01/17/2020

    “A must stay at this hotel”

    The hotel was beautiful, The Staff and Service were way way way beyond EXCELLENT. Accommodations were great and the staff were doing everything to help and please you. Amenities were good.Buffet was always great and there were three themed restaurants as well.We will definitely go back

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Greg, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nelly Sánchez / General Manager

    Round Indicators
    lcprsmp Bonney Lake, Washington. 01/16/2020 Couples

    “Our first time in Nuevo Vallarta!”

    We loved the Occidental Nuevo Vallarta! Perfect location! Great, private beach! Ample activities and food options. The room was a great size with plenty of storage for our 5 night stay. Loved the bike tour, water aerobics and yoga on the beach! A few smokers (yuck!) but quiet, relaxing with just the perfect amount of entertainment! Staff was very attentive! We will definitely be back! **Booked zip lining adventure through a beach seller with Los Veranos Canopy Tours - well worth it! Such a great time in the hills, great food at reasonable prices, water slide into the (very cold!) river, and you get to hold and feed the tiny monkeys! The employees were all very high energy, helpful, encouraging and knowledgeable!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Mrs. Jensen, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We also are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Nayarit. Once more we thank you for sharing your experience with us and look forward to serving you again soon in a second visit. Sincerely, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 18 2020
    • Couples

    K2044LWpaulw

    “So beautiful, relaxing and enjoyable!”


    Occidental Nuevo Vallarta did not disappoint in this our first trip to Mexico! The resort is beautifully laid out (photo’s attached), with nicely designed restaurants (especially liked the Buffet with its delicious food and wonderful variety...and very helpful staff like Rosa, Veronica and Luis. 😀 plus Los Olivos Italian Cuisine where we had a delightful evening with a sumptuous meal. After lunch one day it was fun part meeting Avi who walked with a Harris Hawk named Phoenix. Avi shared with us that her hawk was not there only to entertain, but also to keep other birds from nesting in the trees and flying into the open restaurant like Mirache. The views of the ocean were spectacular, the pool warm and inviting, and the walks along the beach romantic. ❤️ Our room was spacious with a small balcony that gave us a wonderful morning view of the ocean, oh and yes, the bed was comfortable. Special thanks to Edna & Gabriel on the Concierge Desk who daily assisted us with warmth and smiles, and made our stay memorable! 👍😀 Your help and kindness will bring us back!


    EVALUATION

    Round Indicators

    • january 18 2020
    • Saint Louis, Missouri

    PV_Master

    “Great Service”


    Another great week at Occidental Nuevo Vallarta. We want to give a big shout out for Luis. Luis will brighten your day!! great! Every worker is friendly. We will return next year. The food is great. Shows at night are entertaining. And the lobby bar is lively in the evening.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear guest, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Lastly yet importantly we would like to thank you for your highlights on the service you received for Luis, and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 17 2020
    • Vancouver, Canada

    KristaL61

    “Pretty good but unlikely to return”


    This was our 4th family vacation in Nuevo Vallarta and our first time at the Occidental, we were there with my parents who have been approx 15x to resorts in the area. This resort was really nice in a lot of ways, although there were a few important drawbacks to take note of. The grounds and entrance/lobby are beautiful, and the rooms are good and beds very comfortable. Lots of noise transfer between rooms and noise from the construction every day (even new years day!), however construction hours were reasonable. Check-in was pretty slow. Check-out was fine, although we were not allowed a late check-out due to the resort being full (even though our rooms were never cleaned until after 3pm). We also were not offered the use of a courtesy room, which I saw a comment on another review from the manager saying they always offer this. The spa was really great and I recommend it. My husband and I had a fantastic couples massage by Nuvia and Lupita, very relaxing and enjoyable. My mom and I also went for pedicures which were great, compliments to Rosa. We enjoyed the beach and the pools a lot. Lots of people reserve chairs, and even though there are posted rules not to do this, it happens. However we could usually find chairs when we wanted. This resort unfortunately does not cater well to vegan/plant-based diets. We had booked through a travel agency (Costco travel), who assured us this would be easily accommodated. In reality, we were fairly limited most meals, sometimes we couldn't even eat the beans or roasted potatoes because they had meat or cheese on them. We even spoke to the concierge who called the chef and had a conversation in front of us, and assured us things would be kept more separate; however, this continued to happen most days. Sometimes we would ask if any plain beans were available, and sometimes we would get some 15-20 min later. We didn't go hungry, but honestly we expected that a resort claiming to be 5 stars would be more on top of this. There are at least a dozen meat dishes at every meal and a full cheese board, it should be easy to keep the potatoes, rice and beans vegan. They are also very strict about not allowing food to leave the restaurants, and no food in the pool area. Most resorts let you take food from the snack bar to the beach or pool or wherever. Another important thing to be aware of is the expectation of tipping. Our experience at all-inclusives has always been that tipping is occasionally done but never expected. At this resort, we discovered quickly that tipping is not only common but absolutely expected. It definitely made a difference to the quality of service you received. Also, after our first dinner, a food server actually confronted my dad and asked for a tip.


    EVALUATION

    Round Indicators

    • january 17 2020
    • Calgary, Canada

    gyakimishyn

    “A must stay at this hotel”


    The hotel was beautiful, The Staff and Service were way way way beyond EXCELLENT. Accommodations were great and the staff were doing everything to help and please you. Amenities were good.Buffet was always great and there were three themed restaurants as well.We will definitely go back


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Greg, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 16 2020
    • Bonney Lake, Washington
    • Couples

    lcprsmp

    “Our first time in Nuevo Vallarta!”


    We loved the Occidental Nuevo Vallarta! Perfect location! Great, private beach! Ample activities and food options. The room was a great size with plenty of storage for our 5 night stay. Loved the bike tour, water aerobics and yoga on the beach! A few smokers (yuck!) but quiet, relaxing with just the perfect amount of entertainment! Staff was very attentive! We will definitely be back! **Booked zip lining adventure through a beach seller with Los Veranos Canopy Tours - well worth it! Such a great time in the hills, great food at reasonable prices, water slide into the (very cold!) river, and you get to hold and feed the tiny monkeys! The employees were all very high energy, helpful, encouraging and knowledgeable!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Mrs. Jensen, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We also are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Nayarit. Once more we thank you for sharing your experience with us and look forward to serving you again soon in a second visit. Sincerely, Nelly Sánchez / General Manager

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHT

    (Optional dates)

    0 nights Selected
    1 night Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best rate
    guaranteed
    Plus

    Our double guarantee:

    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    For more information