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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5458 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

53% Complete

2947

Very good

29% Complete

1623

Average

9% Complete

502

Poor

3% Complete

212

Very poor

3% Complete

174

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    Round Indicators
    Raquel C Houston, Texas. 09/10/2019 Family

    “25th wedding anniversary celebration”

    We were very pleased and satisfied with our anniversary party we celebrated at Occidental hotel in August of this year. Our coordinators Renata and her assistant did a marvelous job with all our needs. Our hotel stay was excellent from the food to the cleanliness of our room. The hotel staff were very attentive to all of our needs even though i had a big party group. I have to give the front desk a 10 plus with patiences and excellent customer service. Highly recommend Occidental hotel for their customer service that they provided during our stay! Looking forward to our next year vacation. Thank you... to all the staff!❤️

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Raquel, First and foremost, we would like to thank you for having chosen Occidental Nuevo Vallarta hotel as your host for such a special occasion as your 25th Wedding Anniversary, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, the front desk team with their kindness and professionalism, our talented team of Chefs preparing a wide variety of both local and international delicacies for each service to please all palates. Thank you again for this heartwarming review and for your kind recommendation; it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    cascag2009 09/10/2019

    “Wonderful place Beach, stàff ,resort and food.”

    What a wonderful experienced , start from check in until we checked out The staff treat as aVIP. The room is nice with beautiful ocean view . The buffet has a lot of choices , same thing also the grill and the international sitting restaurant. Our experience was phenomenal . We appreciate the most the servers and the manager of this resort . Specially David Barbosa the manager of the Italian and Japanese restaurant very helpful and informative about the menu .we thanks also the waiter and waitress like TitoSalazar ,Karen,Mariella did some extratime to the guest, We thanks also the cook in the Japanese restaurant (Cristian) of very good. We were so Happy of our stay we will be back . Thank you

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and TripAdvisor readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. It also fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    rbaddam CA. 09/04/2019 Family

    “Outstanding place!!”

    Go far the food and service . excellent drinks at all places. Tokyo and Italian restaurants are very good. Electric problems two nights, construction noise ..tolerable.. Buffets are outstanding. Beach access, pool are great!!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We would like to thank you for your preference in selecting our Occidental Nuevo Vallarta hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. Thank you for the highlights on the quality of our Japanese and Italian restaurant and the comfort of our facilities. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    MauriceGlez Rio Rancho, New Mexico. 09/03/2019

    “Great service, not the best atmosphere.”

    Bachelors trip back in August. The Pros: Service was great from start to finish. Check-in was neat and they let us use the facilities prior getting our rooms, which is always much appreciated. There were 16 of us, so big kudos on the logistics, because check-in was smooth. No delays. Rooms were pretty clean, good smelling and everything worked fine. Housekeeping was there every day very early. Nice stacked mini-fridge: 4 beers, 4 bottled waters, 4 sodas, peanuts, and 2 small cartons of some sort of orange juice. The service at the pool was great considering there were 16 of us, we got them busy. They serve draft Modelo, which is Mexico’s best. The personnel was awesome, specially Vicente (what a great guy). A friend had an accident on the beach, and they took great care of him, even though the accident was not hotels fault. Food is OK. You can smoke practically anywhere but the restaurants. That’s great for us smokers. The Cons: the rooms have this motel like decor. Felt cheap and not Resort like. In general, the hotel’s atmosphere is not very beach like. Cheap liquor, Oso Negro for the tonics and other brands you've never heard of. There have other better-quality options, but if you failed to mention the waiter which brand you wanted on your drink, you'll get the cheap stuff. They have this Royal pack, for about 40 US/day, that gets you better drinks, special pool, wifi and another restaurant; which is kind of annoying because it feels like they want to squeeze a little more bucks even though you’re paying the "all-inclusive thing". Not worth it. Don't pay it. Don't let 'em fool you; it’s pretty much the same. Restaurants are OK, just don't try the burgers or hot dogs. Lines at the buffet can get pretty long (for getting eggs, crepes. Stuff like that). The problem is the lines block the food already on the bar, making it very annoying to have to move people aside to get a sausage. And people act like they have been in starvation for two weeks. I was afraid I was going to get my arm bit by the señoras. Bottom line: great service, OK rooms, not beach atmosphere. Hotel tries to squeeze few more bucks on the Royal pass, no wifi, complete madness in the buffets (this is guests’ fault), low quality drinks if you don't ask for the good stuff. Great staff, they even got us cookies at the check-out. I would not stay there again, but for a very personal taste. I think you'll have a good time as we did. Because trust me, having to deal with a group of 16 guys is not easy for a hotel but they did incredibly good. Thanks Occidental. Maybe we’ll see each other soon. BR.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Maurice, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta hotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. It is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Daniel M Denver, Colorado. 09/03/2019 Family

    “Occidental Nuevo Vallarta”

    very nice facility; great staff and food! This is our fourth time at this property so clearly, we enjoy this hotel very much! Good value for the money and a great location. All is very well maintained and the staff is helpful should you encounter any problems.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Daniel, Firstly, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes on every visit. Again, we thank you for this wonderful review, it has been a pleasure for us to read. We look forward to your 5th visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 10 2019
    • Houston, Texas
    • Family

    Raquel C

    “25th wedding anniversary celebration”


    We were very pleased and satisfied with our anniversary party we celebrated at Occidental hotel in August of this year. Our coordinators Renata and her assistant did a marvelous job with all our needs. Our hotel stay was excellent from the food to the cleanliness of our room. The hotel staff were very attentive to all of our needs even though i had a big party group. I have to give the front desk a 10 plus with patiences and excellent customer service. Highly recommend Occidental hotel for their customer service that they provided during our stay! Looking forward to our next year vacation. Thank you... to all the staff!❤️


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Raquel, First and foremost, we would like to thank you for having chosen Occidental Nuevo Vallarta hotel as your host for such a special occasion as your 25th Wedding Anniversary, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, the front desk team with their kindness and professionalism, our talented team of Chefs preparing a wide variety of both local and international delicacies for each service to please all palates. Thank you again for this heartwarming review and for your kind recommendation; it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 10 2019

    cascag2009

    “Wonderful place Beach, stàff ,resort and food.”


    What a wonderful experienced , start from check in until we checked out The staff treat as aVIP. The room is nice with beautiful ocean view . The buffet has a lot of choices , same thing also the grill and the international sitting restaurant. Our experience was phenomenal . We appreciate the most the servers and the manager of this resort . Specially David Barbosa the manager of the Italian and Japanese restaurant very helpful and informative about the menu .we thanks also the waiter and waitress like TitoSalazar ,Karen,Mariella did some extratime to the guest, We thanks also the cook in the Japanese restaurant (Cristian) of very good. We were so Happy of our stay we will be back . Thank you


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and TripAdvisor readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. It also fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 4 2019
    • CA
    • Family

    rbaddam

    “Outstanding place!!”


    Go far the food and service . excellent drinks at all places. Tokyo and Italian restaurants are very good. Electric problems two nights, construction noise ..tolerable.. Buffets are outstanding. Beach access, pool are great!!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We would like to thank you for your preference in selecting our Occidental Nuevo Vallarta hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. Thank you for the highlights on the quality of our Japanese and Italian restaurant and the comfort of our facilities. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 3 2019
    • Rio Rancho, New Mexico

    MauriceGlez

    “Great service, not the best atmosphere.”


    Bachelors trip back in August. The Pros: Service was great from start to finish. Check-in was neat and they let us use the facilities prior getting our rooms, which is always much appreciated. There were 16 of us, so big kudos on the logistics, because check-in was smooth. No delays. Rooms were pretty clean, good smelling and everything worked fine. Housekeeping was there every day very early. Nice stacked mini-fridge: 4 beers, 4 bottled waters, 4 sodas, peanuts, and 2 small cartons of some sort of orange juice. The service at the pool was great considering there were 16 of us, we got them busy. They serve draft Modelo, which is Mexico’s best. The personnel was awesome, specially Vicente (what a great guy). A friend had an accident on the beach, and they took great care of him, even though the accident was not hotels fault. Food is OK. You can smoke practically anywhere but the restaurants. That’s great for us smokers. The Cons: the rooms have this motel like decor. Felt cheap and not Resort like. In general, the hotel’s atmosphere is not very beach like. Cheap liquor, Oso Negro for the tonics and other brands you've never heard of. There have other better-quality options, but if you failed to mention the waiter which brand you wanted on your drink, you'll get the cheap stuff. They have this Royal pack, for about 40 US/day, that gets you better drinks, special pool, wifi and another restaurant; which is kind of annoying because it feels like they want to squeeze a little more bucks even though you’re paying the "all-inclusive thing". Not worth it. Don't pay it. Don't let 'em fool you; it’s pretty much the same. Restaurants are OK, just don't try the burgers or hot dogs. Lines at the buffet can get pretty long (for getting eggs, crepes. Stuff like that). The problem is the lines block the food already on the bar, making it very annoying to have to move people aside to get a sausage. And people act like they have been in starvation for two weeks. I was afraid I was going to get my arm bit by the señoras. Bottom line: great service, OK rooms, not beach atmosphere. Hotel tries to squeeze few more bucks on the Royal pass, no wifi, complete madness in the buffets (this is guests’ fault), low quality drinks if you don't ask for the good stuff. Great staff, they even got us cookies at the check-out. I would not stay there again, but for a very personal taste. I think you'll have a good time as we did. Because trust me, having to deal with a group of 16 guys is not easy for a hotel but they did incredibly good. Thanks Occidental. Maybe we’ll see each other soon. BR.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Maurice, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta hotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. It is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 3 2019
    • Denver, Colorado
    • Family

    Daniel M

    “Occidental Nuevo Vallarta”


    very nice facility; great staff and food! This is our fourth time at this property so clearly, we enjoy this hotel very much! Good value for the money and a great location. All is very well maintained and the staff is helpful should you encounter any problems.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Daniel, Firstly, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes on every visit. Again, we thank you for this wonderful review, it has been a pleasure for us to read. We look forward to your 5th visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

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