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Gastronomía del hotel Occidental Lisboa
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map

Map and location

Rua da Artilharia um, 112   1070-015 Lisboa Portugal,    


Places of Interest

5.3 km Humberto Delgado Airport

800 m Parque metro station

900 m São Sebastião metro station

900 m Plaza Marquês de Pombal

Guest reviews.

There is no better expert than a traveller.

Occidental Lisboa

4.0/5 Round Indicators
| 188 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

79

Very good

39% Complete

75

Average

13% Complete

25

Poor

3% Complete

6

Very poor

1% Complete

3

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    Round Indicators
    OccidentalGuest 01/09/2020 Family

    “Stay with Family and Friends during New Years”

    The property is small and room size is questionable Bathrooms are very small and does require rethinking of the design. The building is split with glass partion at every level which is disaster to get from one section of the floor to another if you have family and friends staying at same hotel on different floors. The Parking is complete mess every time you have get out the guest have to take the front office staff to open the gate. There is no mechanism of remotely opening the door which increases quite some time upto 30 mins to take you car out as front desk staff has guest most of the time at the desk. Overall the place requires lot of rethinking on how they would possibly operate going forward in this hyper competitive market and we would not recommend any families to book there stays at this property going forward.

    RSantosOccidental2, Front Office Manager at Occidental Lisboa, responded to this review
     Dear Occidental Guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at Occidental Lisboa hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. At Occidental Lisboa, there are available various typologies that can be found throughout the hotel, in our hotel there is the possibility to choose view as well as room features in just one floor, should we have been contacted, we would have been able to strategically put you, your friends and family as close as possible, like it happens with most of the families that we welcome in our hotel. We do recommend, for a second experience, to visit our website, or to contact our call center for any required information, there could be an exact room adapted to your needs and expectations. We are located in the city center, about 25 minutes (walking distance) away from the old part of the city, every public car park in Lisboa surrounding this area is paid until 1 AM, for that matters, we offer a parking service very near to our Hotel, for safety reasons, and only during the weekend, the parking door is managed from the front desk, however we do also give the chance of vallet parking, it is offered to our guests the possibility to park and pick up the car. Nevertheless we cannot allow guests to leave with a feeling of dissatisfaction. For this reasons, the items mentioned will be discussed with our teams to see how we can improve. We would also like to take this opportunity to have the possibility of a new visit, in order to prove what Occidental Lisboa service, is really all about With our best regards

    Round Indicators
    johnbN4880YR Guildford, Surrey. 01/07/2020 Couples

    “Completely satisfied”

    Exactly as described. Room was clean and comfortable. Restaurant was good value for breakfast and dinner, with food of very acceptable standard. Staff were all most helpful and polite. We will use this hotel when visiting Lisbon again.

    RSantosOccidental2, Front Office Manager at Occidental Lisboa, responded to this review
     Dear Guest JohnbN4880YR, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Lisboa hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, we would like to express our sincerest gratitude for your kind words toward our restaurant as it strives to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Again we thank you for this great review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards

    Round Indicators
    bmonag Basingstoke, United Kingdom. 12/21/2019 Family

    “Outstanding”

    The hotel & team were wonderful. Very helpful & gave good recommendations. Lovely food in the restaurant, excellent service. The rooms were tastefully decorated & comfortable. Special mention to Alvis, Amanda & Sophia for their service & assistance.

    RSantosOccidental2, Front Office Manager at Occidental Lisboa, responded to this review
     Dear Guest, Thank you for choosing to stay again at Hotel Occidental Lisboa and for taking the time to post your review about your stay at our Hotel. We are pleased to learn how much you enjoyed your stay with us and truly appreciate your kind comments. namely about our service and in particular about Aires, Sofia and Amanda. We hope to have the honor of welcoming you back to Hotel Occidental Lisboa soon. Kind regards, Rafael Santos

    Round Indicators
    donmakota London, United Kingdom. 11/24/2019 Couples

    “Lovely weekend”

    Occidental weekend, a very pleased stay with not a single negative thing to say, will recommend to friends and family and definitely coming back to stay again on my next visit to Lisbon in summer 2020

    RSantosOccidental2, Recepção at Occidental Lisboa, responded to this review
     Dear Donmakota, Firstly we thank you for the preference given to the Hotel Occidental Lisboa. What an extraordinary review, thank you for sharing your experience! I will share your comments with our team as I am sure they will be proud to know that they made a diference on your experience at the Hotel Occidental Lisboa. Hope to welcome you back in the future. Kind Regards João Galvão

    Round Indicators
    Alex B Bucharest, Romania. 11/12/2019 Business

    “Simply great!”

    Cleanliness, great staff and good location. The receptions was kind enough to give us a room with balcony. The room had good natural and artificial light, a desk to use for work and very comfortable twin beds. The bathroom was large enough and equipped with a large shower. The towels and sheets were changed daily and everyrhing was tidy and clean. The room had a large TV, fridge, and a large wardrobe.

    RSantosOccidental2, Recepção at Occidental Lisboa, responded to this review
     Dear Alex B, Firstly we thank you for the preference given to the Hotel Occidental Lisboa. What an extraordinary review, thank you for sharing your experience! I will share your comments with our team as I am sure they will be proud to know that they made a diference on your experience at the Occidental Lisboa Hope to welcome you back on the future. Kind Regards João Galvão

    EVALUATION

    Round Indicators

    • january 9 2020
    • Family

    OccidentalGuest

    “Stay with Family and Friends during New Years”


    The property is small and room size is questionable Bathrooms are very small and does require rethinking of the design. The building is split with glass partion at every level which is disaster to get from one section of the floor to another if you have family and friends staying at same hotel on different floors. The Parking is complete mess every time you have get out the guest have to take the front office staff to open the gate. There is no mechanism of remotely opening the door which increases quite some time upto 30 mins to take you car out as front desk staff has guest most of the time at the desk. Overall the place requires lot of rethinking on how they would possibly operate going forward in this hyper competitive market and we would not recommend any families to book there stays at this property going forward.


    RSantosOccidental2, Front Office Manager at Occidental Lisboa, responded to this review
    Dear Occidental Guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at Occidental Lisboa hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. At Occidental Lisboa, there are available various typologies that can be found throughout the hotel, in our hotel there is the possibility to choose view as well as room features in just one floor, should we have been contacted, we would have been able to strategically put you, your friends and family as close as possible, like it happens with most of the families that we welcome in our hotel. We do recommend, for a second experience, to visit our website, or to contact our call center for any required information, there could be an exact room adapted to your needs and expectations. We are located in the city center, about 25 minutes (walking distance) away from the old part of the city, every public car park in Lisboa surrounding this area is paid until 1 AM, for that matters, we offer a parking service very near to our Hotel, for safety reasons, and only during the weekend, the parking door is managed from the front desk, however we do also give the chance of vallet parking, it is offered to our guests the possibility to park and pick up the car. Nevertheless we cannot allow guests to leave with a feeling of dissatisfaction. For this reasons, the items mentioned will be discussed with our teams to see how we can improve. We would also like to take this opportunity to have the possibility of a new visit, in order to prove what Occidental Lisboa service, is really all about With our best regards

    EVALUATION

    Round Indicators

    • january 7 2020
    • Guildford, Surrey
    • Couples

    johnbN4880YR

    “Completely satisfied”


    Exactly as described. Room was clean and comfortable. Restaurant was good value for breakfast and dinner, with food of very acceptable standard. Staff were all most helpful and polite. We will use this hotel when visiting Lisbon again.


    RSantosOccidental2, Front Office Manager at Occidental Lisboa, responded to this review
    Dear Guest JohnbN4880YR, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Lisboa hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, we would like to express our sincerest gratitude for your kind words toward our restaurant as it strives to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Again we thank you for this great review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards

    EVALUATION

    Round Indicators

    • december 21 2019
    • Basingstoke, United Kingdom
    • Family

    bmonag

    “Outstanding”


    The hotel & team were wonderful. Very helpful & gave good recommendations. Lovely food in the restaurant, excellent service. The rooms were tastefully decorated & comfortable. Special mention to Alvis, Amanda & Sophia for their service & assistance.


    RSantosOccidental2, Front Office Manager at Occidental Lisboa, responded to this review
    Dear Guest, Thank you for choosing to stay again at Hotel Occidental Lisboa and for taking the time to post your review about your stay at our Hotel. We are pleased to learn how much you enjoyed your stay with us and truly appreciate your kind comments. namely about our service and in particular about Aires, Sofia and Amanda. We hope to have the honor of welcoming you back to Hotel Occidental Lisboa soon. Kind regards, Rafael Santos

    EVALUATION

    Round Indicators

    • november 24 2019
    • London, United Kingdom
    • Couples

    donmakota

    “Lovely weekend”


    Occidental weekend, a very pleased stay with not a single negative thing to say, will recommend to friends and family and definitely coming back to stay again on my next visit to Lisbon in summer 2020


    RSantosOccidental2, Recepção at Occidental Lisboa, responded to this review
    Dear Donmakota, Firstly we thank you for the preference given to the Hotel Occidental Lisboa. What an extraordinary review, thank you for sharing your experience! I will share your comments with our team as I am sure they will be proud to know that they made a diference on your experience at the Hotel Occidental Lisboa. Hope to welcome you back in the future. Kind Regards João Galvão

    EVALUATION

    Round Indicators

    • november 12 2019
    • Bucharest, Romania
    • Business

    Alex B

    “Simply great!”


    Cleanliness, great staff and good location. The receptions was kind enough to give us a room with balcony. The room had good natural and artificial light, a desk to use for work and very comfortable twin beds. The bathroom was large enough and equipped with a large shower. The towels and sheets were changed daily and everyrhing was tidy and clean. The room had a large TV, fridge, and a large wardrobe.


    RSantosOccidental2, Recepção at Occidental Lisboa, responded to this review
    Dear Alex B, Firstly we thank you for the preference given to the Hotel Occidental Lisboa. What an extraordinary review, thank you for sharing your experience! I will share your comments with our team as I am sure they will be proud to know that they made a diference on your experience at the Occidental Lisboa Hope to welcome you back on the future. Kind Regards João Galvão

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