Barceló Pueblo Menorca Hotel Pool
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Occidental Menorca

Mestral, s/n   07710 Punta Prima , San Luis   Islas Baleares  


Places of Interest

12 km Mahon International Airport

25 km Son Parc Golf Course

300 m Punta Prima beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Menorca

4.0/5 Round Indicators
| 3159 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

41% Complete

1299

Very good

38% Complete

1205

Average

14% Complete

463

Poor

3% Complete

123

Very poor

2% Complete

69

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    Round Indicators
    sarabruce2018 Nottingham, United Kingdom. 08/12/2018 Family

    “Fantastic holiday for all the family”

    We had a great time. The food was of a good quality and very varied so there was something different to choose from each night. There was also a pasta and pizza area outside and a bbq. Food was cooked in front of you and you could see it was freshly prepared. The animation team were great and my daughter loved the mini disco. There was also plenty of entertainment like singers and acoustic guitar players. Thank you for an amazing holiday

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Sara: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Menorca hotel with us and Tripadvisor readers. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover, we are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards Guest Experience Manager

    Round Indicators
    VictorPires Vila Nova de Gaia, Portugal. 08/09/2018 Family

    “One week holidays”

    We spent one week at this Hotel in Menorca, 13 Years after our 1st visit to the island. Rooms are quite small for a 4* Hotel and the food is quite bad. We were on all inclusive basis. The bars are OK, but all drinks are free, nevertheless what they offer it´s OK.

    Hotel B, Director de Relaciones Públicas at Occidental Menorca, responded to this review
     Dear Victor: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards Guest Experience Manager

    Round Indicators
    Urbanovi1 Prague, Czech Republic. 08/07/2018 Family

    “Pleasant holiday on the beautiful island”

    The hotel has a good location, 200 m from the sea, in front of the hotel there is a bus stop (20 min to the capital city Maó). The rooms are modern, well equippede. The staff is pleasant, willing, the kitchen is excellent. You can stroll around the surroundings, near a nature reserve, a waterpark or we can go by a local train that takes you to the nearby Binibeca beach. But beach in Punta Prima is better 😊.

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Guest; Thank you for making our Occidental Menorca your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Menorca too. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Guest Experience Manager

    Round Indicators
    X810GFavvtripj London, United Kingdom. 08/07/2018 Family

    “Splash zone”

    We are a family of 4 (children 5 & 2) and whilst we haven’t been staying at the hotel on several occasions have paid to use the hotels facilities... mainly to use the splash zone. It costs around €7 per adult including a drink. We have loved it and our boys even more so. Would highly recommend!! It’s a really nice hotel with excellent family friendly facilities.

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Family: We greatly appreciate the time you spent to share your recent experience at our Family Club and we thank you for your kind recommendation to Tripadvisor’s readers. We would be happy to received again you in the next holiday when you come back to Menorca. Again we thank you for this very kind review of our hotel. Best Regards Guest Experience

    Round Indicators
    Rui A Lisbon, Portugal. 08/06/2018 Family

    “Almost 4 stars”

    This would be a good 4-star hotel if it were not for two things: 1) The restaurant/buffet: - The kids menu is always rice with either fried meat or fried fish, and the soup is not very attractive - Most days the quality or variety of the buffet is quite poor and everybody goes to the live cooking (italian pastas) and we get a long queue (around 10 minutes) - There is not enough staff. For instance, it is hard to find a waiter to get you another bottle of water or another beer; most times, I would have to eat the entire meal with only one 20cl draft beer 2) Bed - They have good mattresses but on top of the mattress they put a small bad mattress and then a mattress protector - and the bad small mattress and the protector makes the bed really warm. You have a hard time sleeping even with the air condition on. Other than that, it is a very nice hotel, with nice pools, good bedrooms, nice Kids Club, no queues on the restaurant (other than the one for the pastas) nor on the pool bar (which has hamburguers, hotdogs and other foods), a nice garden to walk after lunch or dinner, and it is close to the beach.

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Rui: We would like to thank you for your preference in selecting your Occidental Menorca hotel for your holidays in Menorca, as well as for taking the time to tell us about your recent experience among us. We do our utmost to ensure that our younger guests can enjoy an enriching dining experience too. We feel sad about oyur description of our children station buffet and your comments will be transmit to our chef team to improve in this matter. Furthermore, we lament hearing that you had to queue for the italian show cooking stand, however as the pasta is prepared on the spot, depending on our guests' desired doneness , it may take a few minutes for the Chef to serve you and we regret your disappointment on this aspect of our services. We have taken good note of your remark on the queues at times and regret reading your dissatisfaction, our waitres shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Regarding the bed of your room, we are sorry if it was very warm due to the mattress protector; we would have take it out, if you would have told us during your stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 12 2018
    • Nottingham, United Kingdom
    • Family

    sarabruce2018

    “Fantastic holiday for all the family”


    We had a great time. The food was of a good quality and very varied so there was something different to choose from each night. There was also a pasta and pizza area outside and a bbq. Food was cooked in front of you and you could see it was freshly prepared. The animation team were great and my daughter loved the mini disco. There was also plenty of entertainment like singers and acoustic guitar players. Thank you for an amazing holiday


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Sara: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Menorca hotel with us and Tripadvisor readers. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover, we are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 9 2018
    • Vila Nova de Gaia, Portugal
    • Family

    VictorPires

    “One week holidays”


    We spent one week at this Hotel in Menorca, 13 Years after our 1st visit to the island. Rooms are quite small for a 4* Hotel and the food is quite bad. We were on all inclusive basis. The bars are OK, but all drinks are free, nevertheless what they offer it´s OK.


    Hotel B, Director de Relaciones Públicas at Occidental Menorca, responded to this review
    Dear Victor: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 7 2018
    • Prague, Czech Republic
    • Family

    Urbanovi1

    “Pleasant holiday on the beautiful island”


    The hotel has a good location, 200 m from the sea, in front of the hotel there is a bus stop (20 min to the capital city Maó). The rooms are modern, well equippede. The staff is pleasant, willing, the kitchen is excellent. You can stroll around the surroundings, near a nature reserve, a waterpark or we can go by a local train that takes you to the nearby Binibeca beach. But beach in Punta Prima is better 😊.


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Guest; Thank you for making our Occidental Menorca your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Menorca too. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Guest Experience Manager

    EVALUATION

    Round Indicators

    • august 7 2018
    • London, United Kingdom
    • Family

    X810GFavvtripj

    “Splash zone”


    We are a family of 4 (children 5 & 2) and whilst we haven’t been staying at the hotel on several occasions have paid to use the hotels facilities... mainly to use the splash zone. It costs around €7 per adult including a drink. We have loved it and our boys even more so. Would highly recommend!! It’s a really nice hotel with excellent family friendly facilities.


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Family: We greatly appreciate the time you spent to share your recent experience at our Family Club and we thank you for your kind recommendation to Tripadvisor’s readers. We would be happy to received again you in the next holiday when you come back to Menorca. Again we thank you for this very kind review of our hotel. Best Regards Guest Experience

    EVALUATION

    Round Indicators

    • august 6 2018
    • Lisbon, Portugal
    • Family

    Rui A

    “Almost 4 stars”


    This would be a good 4-star hotel if it were not for two things: 1) The restaurant/buffet: - The kids menu is always rice with either fried meat or fried fish, and the soup is not very attractive - Most days the quality or variety of the buffet is quite poor and everybody goes to the live cooking (italian pastas) and we get a long queue (around 10 minutes) - There is not enough staff. For instance, it is hard to find a waiter to get you another bottle of water or another beer; most times, I would have to eat the entire meal with only one 20cl draft beer 2) Bed - They have good mattresses but on top of the mattress they put a small bad mattress and then a mattress protector - and the bad small mattress and the protector makes the bed really warm. You have a hard time sleeping even with the air condition on. Other than that, it is a very nice hotel, with nice pools, good bedrooms, nice Kids Club, no queues on the restaurant (other than the one for the pastas) nor on the pool bar (which has hamburguers, hotdogs and other foods), a nice garden to walk after lunch or dinner, and it is close to the beach.


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Rui: We would like to thank you for your preference in selecting your Occidental Menorca hotel for your holidays in Menorca, as well as for taking the time to tell us about your recent experience among us. We do our utmost to ensure that our younger guests can enjoy an enriching dining experience too. We feel sad about oyur description of our children station buffet and your comments will be transmit to our chef team to improve in this matter. Furthermore, we lament hearing that you had to queue for the italian show cooking stand, however as the pasta is prepared on the spot, depending on our guests' desired doneness , it may take a few minutes for the Chef to serve you and we regret your disappointment on this aspect of our services. We have taken good note of your remark on the queues at times and regret reading your dissatisfaction, our waitres shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Regarding the bed of your room, we are sorry if it was very warm due to the mattress protector; we would have take it out, if you would have told us during your stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Guest Experience Manager

    Barceló Pueblo Menorca Hotel Children´s Facilities

    Perfect for families and for those wishing to enjoy the genuine natural surroundings of Menorca

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