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Barceló Pueblo Menorca Hotel Pool
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map

Map and location

Mestral, s/n   07710 Punta Prima , San Luis   Islas Baleares  


Places of Interest

12 km Mahon International Airport

25 km Son Parc Golf Course

300 m Punta Prima beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Menorca

4.0/5 Round Indicators
| 3912 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

1647

Very good

37% Complete

1478

Average

14% Complete

560

Poor

3% Complete

145

Very poor

2% Complete

82

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    Round Indicators
    AFearnley Leeds, United Kingdom. 09/18/2019 Family

    “Family visit Sep 19”

    We stayed in a family room with our two young children (3yr and 1yr old). Overall great hotel with numerous positive features: 1) Separate play park for young children with a variety of activities; 2) Very friendly staff; 3) Good day time and night time activities for all ages; 4) Good quality food with wide selection available; 5) Good sized rooms.

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We look forward to serving you again soon. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    Round Indicators
    JustSo13 Manchester. 09/18/2019 Solo travel

    “All pretty good”

    Hotel and facilities are generally good. Food is also pretty good for an AI, can vary depending on time you go, generally the let down was it was only warm. Pool and fitness centre good, spa a little over priced for experience (I had relexology). Locatiin good although resort very quiet.

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Guest, We thank you for sharing your experience with us and look forward to serving you again soon. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    Round Indicators
    jepat2017 East Sussex, United Kingdom. 09/17/2019

    “Good in Parts”

    7 days here in September 2019. Bedrooms very good.. Excellent staff, smiling and helpful at all times except (the *surly manager?) (he seemed to be working all over the place) Restaurant was chaotic over crowded and totally disorganised, the food when you got to see it was quite good, but the hot food was never hot and the chips were the worst we have ever tasted any where. The restaurant was in the basement and all hard surfaces with low ceiling, so the noise was appalling.. There were swarms of flies all the time, on the food buffet and tables-everywhere --we asked the * manager about it and he just shrugged and said they come from the olive groves so can't stop them--Oh, that's all right then !, we said sarcastically-he was not amused and walked off . One morning I spooned some cereal from the buffet into my dish and it had two flies in it. We gave up eating there after three days All else good for this type of hotel, possibly understaffed. Swimming pools quite small and coldest ever experienced , should be warmer in September. All sun beds reserved by breakfast time and only once got one each for us so four of shared two.. Wouldn't go again but it was cheap so have to expect it really .

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Guest, First of all we would like to thank you for leaving your feedback on Occidental Menorca , which helps us understand how to improve our service. We are truly sorry to read that your experience with us didn't meet your expectations and that we weren't able to provide you with a positive and memorable experience. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our restaurant; nevertheless we will not fail to share your comments with our head of department for information and further revision. We have very strict hygiene standards for our entire establishment and perform periodic pest control treatments, as per the applicable legislation and using professionally certified companies. Unfortunately, just like in a private home, insects can sometimes slip through, regardless of the measures we take. We understand the sensitive nature of this matter and offer our sincerest apologies once again. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Menorca. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    Round Indicators
    darrenm541 Lancaster, United Kingdom. 09/15/2019

    “Very good hotel :)”

    We spent 6 nights here in September and thoroughly enjoyed our break. We’ve stayed at a few Barceló hotels and they are all of a very good standard. This one is very close to the beach (2 min walk) and quite a big complex with a football pitch, gardens and spa onsite. It’s only 20 mins from the airport which is handy. The staff are very good and attentive especially in the restaurant. The entertainment staff are friendly and if you want to get involved in any of the activities they’ll always walk around and ask. The food is very good and they are quick to replenish. The puddings were incredible and partly responsible for my weight gain :/ Though I did use the gym was had a good mix of cardio, free weights and resistance machines. Having been there for 6 days we didn’t get bored of the food. The only downside was the room was on the small side (fine for 2 adults) and the walls were quite thin but we didn’t spend a huge amount of time in it. The room does have a fridge which was very handy. Would definitely recommend if you’re looking for a good hotel near the beach. The town is very quiet with a few restaurants so great for couples or small families.

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Darren, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Menorca was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    Round Indicators
    Gary M Leigh on Sea, United Kingdom. 09/12/2019 Couples

    “great place for families”

    Good food for a buffet option only, excellent service and good entertainment. Overall a good holiday, but not as relaxing as we had hoped for as you need to be able to put up with a high percentage on young children and the noise they bring!

    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
     Dear Gary, Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Menorca. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    EVALUATION

    Round Indicators

    • september 18 2019
    • Leeds, United Kingdom
    • Family

    AFearnley

    “Family visit Sep 19”


    We stayed in a family room with our two young children (3yr and 1yr old). Overall great hotel with numerous positive features: 1) Separate play park for young children with a variety of activities; 2) Very friendly staff; 3) Good day time and night time activities for all ages; 4) Good quality food with wide selection available; 5) Good sized rooms.


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We look forward to serving you again soon. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    EVALUATION

    Round Indicators

    • september 18 2019
    • Manchester
    • Solo travel

    JustSo13

    “All pretty good”


    Hotel and facilities are generally good. Food is also pretty good for an AI, can vary depending on time you go, generally the let down was it was only warm. Pool and fitness centre good, spa a little over priced for experience (I had relexology). Locatiin good although resort very quiet.


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Guest, We thank you for sharing your experience with us and look forward to serving you again soon. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    EVALUATION

    Round Indicators

    • september 17 2019
    • East Sussex, United Kingdom

    jepat2017

    “Good in Parts”


    7 days here in September 2019. Bedrooms very good.. Excellent staff, smiling and helpful at all times except (the *surly manager?) (he seemed to be working all over the place) Restaurant was chaotic over crowded and totally disorganised, the food when you got to see it was quite good, but the hot food was never hot and the chips were the worst we have ever tasted any where. The restaurant was in the basement and all hard surfaces with low ceiling, so the noise was appalling.. There were swarms of flies all the time, on the food buffet and tables-everywhere --we asked the * manager about it and he just shrugged and said they come from the olive groves so can't stop them--Oh, that's all right then !, we said sarcastically-he was not amused and walked off . One morning I spooned some cereal from the buffet into my dish and it had two flies in it. We gave up eating there after three days All else good for this type of hotel, possibly understaffed. Swimming pools quite small and coldest ever experienced , should be warmer in September. All sun beds reserved by breakfast time and only once got one each for us so four of shared two.. Wouldn't go again but it was cheap so have to expect it really .


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Guest, First of all we would like to thank you for leaving your feedback on Occidental Menorca , which helps us understand how to improve our service. We are truly sorry to read that your experience with us didn't meet your expectations and that we weren't able to provide you with a positive and memorable experience. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our restaurant; nevertheless we will not fail to share your comments with our head of department for information and further revision. We have very strict hygiene standards for our entire establishment and perform periodic pest control treatments, as per the applicable legislation and using professionally certified companies. Unfortunately, just like in a private home, insects can sometimes slip through, regardless of the measures we take. We understand the sensitive nature of this matter and offer our sincerest apologies once again. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Menorca. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    EVALUATION

    Round Indicators

    • september 15 2019
    • Lancaster, United Kingdom

    darrenm541

    “Very good hotel :)”


    We spent 6 nights here in September and thoroughly enjoyed our break. We’ve stayed at a few Barceló hotels and they are all of a very good standard. This one is very close to the beach (2 min walk) and quite a big complex with a football pitch, gardens and spa onsite. It’s only 20 mins from the airport which is handy. The staff are very good and attentive especially in the restaurant. The entertainment staff are friendly and if you want to get involved in any of the activities they’ll always walk around and ask. The food is very good and they are quick to replenish. The puddings were incredible and partly responsible for my weight gain :/ Though I did use the gym was had a good mix of cardio, free weights and resistance machines. Having been there for 6 days we didn’t get bored of the food. The only downside was the room was on the small side (fine for 2 adults) and the walls were quite thin but we didn’t spend a huge amount of time in it. The room does have a fridge which was very handy. Would definitely recommend if you’re looking for a good hotel near the beach. The town is very quiet with a few restaurants so great for couples or small families.


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Darren, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Menorca was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    EVALUATION

    Round Indicators

    • september 12 2019
    • Leigh on Sea, United Kingdom
    • Couples

    Gary M

    “great place for families”


    Good food for a buffet option only, excellent service and good entertainment. Overall a good holiday, but not as relaxing as we had hoped for as you need to be able to put up with a high percentage on young children and the noise they bring!


    Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this review
    Dear Gary, Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Menorca. With our best regards Giorgia Allegretti Guest Experience Manager Occidental Menorca****

    Barceló Pueblo Menorca Hotel Children´s Facilities

    Perfect for families and for those wishing to enjoy the genuine natural surroundings of Menorca

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