Barceló Santa Cruz Contemporáneo Hotel Events
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Map and location

Rambla de Santa Cruz 116   38001 Santa Cruz de Tenerife , Islas Canarias   España  


Places of Interest

15.3 km Tenerife-North Airport

7 km Las Teresitas beach

8.6 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Santa Cruz Contemporáneo

4.0/5 Round Indicators
| 1470 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

32% Complete

472

Very good

37% Complete

547

Average

18% Complete

275

Poor

7% Complete

116

Very poor

4% Complete

59

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    Round Indicators
    starsands521 Miami, Florida. 03/19/2019 Friends getaway

    “Stayed 3 nights”

    We were a large group and all of us were of the same opinion the hotel was perfect for us. Clean, centrally located, and friendly staff. Breakfast buffet was very good, and every day they served at least 2 items different. The front desk staff was very attentive every time we had a request they will pleased right away. Overall it was an excellent location and selection for us.

    Escape717331, Manager at Occidental Santa Cruz Contemporaneo, responded to this review
     Dear customer, Thank you very much for sharing this great review of your recent stay at Occidental Santa Cruz Contemporáneo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    Victoria N Belfast. 03/14/2019 Couples

    “Great hotel!”

    We stayed here over the Carnival - really comfy bed, great shower, lovely little balcony and the reception was really friendly and helpful. Just on the edge of a park which was lovely to walk through on the way to the town centre. Really quiet considering the Carnival was on. Great restaurants all around. There's a bus stop outside which will get you straight to the main bus station, otherwise it's about €5 in a taxi.
    Round Indicators
    ianboone Rode Heath, England. 03/13/2019 Couples

    “Very Good Hotel”

    clean and tidy hotel, ideal location for a stroll into town or the park, if not able bodied the bus stops outside the hotel, or use a taxi. Very good food with large selection, good well stocked bar serving food as well as drinks
    Round Indicators
    Angelawotzername Northwich, United Kingdom. 03/12/2019 Friends getaway

    “Carnival visit via Occidental”

    Great location for carnival, just outside city centre near stunning park. Hotel reception staff and chamber maids all helpful and friendly- we enjoyed our stay. The hotel is immaculate and very clean- the rooms are thoroughly cleaned and working around late waking up with carnival celebrations without a fuss. We had a problem with WC cistern on 2 evenings in room it was quickly fixed. Wish we'd had a room with balcony :( this is 3*** hotel in winter really as the pool and spa where shut during our stay which was very disappointing:( Bar service is good but no kettles in room so we bought one in supermarket save on paying €3 per coffee as we like a brew. The twin rooms are small as beds are huge!!!! Bathroom doors need replacing as wood rotten as shower floods frequently plus they don't leave fresh shampoo, soap,higene kits etc daily or the free bottles water unless you ask. Breakfast is €10 all you can eat but we had snacks from local supermarkets or stunning park cafe. I would visit again!

    Escape717331, Manager at Occidental Santa Cruz Contemporaneo, responded to this review
     Dear customer, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Santa Cruz Contemporáneo hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    Round Indicators
    MaryinHacheston Ipswich, United Kingdom. 03/05/2019 Couples

    “Very small room”

    We were very disappointed with the size of the room, more suitable for 1 person not a couple, the terrace was good with great views over the city on seaward side. There was no tea or coffee making facilities in the room which is unusual in this standard of hotel.

    EVALUATION

    Round Indicators

    • march 19 2019
    • Miami, Florida
    • Friends getaway

    starsands521

    “Stayed 3 nights”


    We were a large group and all of us were of the same opinion the hotel was perfect for us. Clean, centrally located, and friendly staff. Breakfast buffet was very good, and every day they served at least 2 items different. The front desk staff was very attentive every time we had a request they will pleased right away. Overall it was an excellent location and selection for us.


    Escape717331, Manager at Occidental Santa Cruz Contemporaneo, responded to this review
    Dear customer, Thank you very much for sharing this great review of your recent stay at Occidental Santa Cruz Contemporáneo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    EVALUATION

    Round Indicators

    • march 14 2019
    • Belfast
    • Couples

    Victoria N

    “Great hotel!”


    We stayed here over the Carnival - really comfy bed, great shower, lovely little balcony and the reception was really friendly and helpful. Just on the edge of a park which was lovely to walk through on the way to the town centre. Really quiet considering the Carnival was on. Great restaurants all around. There's a bus stop outside which will get you straight to the main bus station, otherwise it's about €5 in a taxi.


    EVALUATION

    Round Indicators

    • march 13 2019
    • Rode Heath, England
    • Couples

    ianboone

    “Very Good Hotel”


    clean and tidy hotel, ideal location for a stroll into town or the park, if not able bodied the bus stops outside the hotel, or use a taxi. Very good food with large selection, good well stocked bar serving food as well as drinks


    EVALUATION

    Round Indicators

    • march 12 2019
    • Northwich, United Kingdom
    • Friends getaway

    Angelawotzername

    “Carnival visit via Occidental”


    Great location for carnival, just outside city centre near stunning park. Hotel reception staff and chamber maids all helpful and friendly- we enjoyed our stay. The hotel is immaculate and very clean- the rooms are thoroughly cleaned and working around late waking up with carnival celebrations without a fuss. We had a problem with WC cistern on 2 evenings in room it was quickly fixed. Wish we'd had a room with balcony :( this is 3*** hotel in winter really as the pool and spa where shut during our stay which was very disappointing:( Bar service is good but no kettles in room so we bought one in supermarket save on paying €3 per coffee as we like a brew. The twin rooms are small as beds are huge!!!! Bathroom doors need replacing as wood rotten as shower floods frequently plus they don't leave fresh shampoo, soap,higene kits etc daily or the free bottles water unless you ask. Breakfast is €10 all you can eat but we had snacks from local supermarkets or stunning park cafe. I would visit again!


    Escape717331, Manager at Occidental Santa Cruz Contemporaneo, responded to this review
    Dear customer, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Santa Cruz Contemporáneo hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    EVALUATION

    Round Indicators

    • march 5 2019
    • Ipswich, United Kingdom
    • Couples

    MaryinHacheston

    “Very small room”


    We were very disappointed with the size of the room, more suitable for 1 person not a couple, the terrace was good with great views over the city on seaward side. There was no tea or coffee making facilities in the room which is unusual in this standard of hotel.


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