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Views of the Occidental Pera Istanbul hotel
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Map and location

Kamer Hatun mah., Mesrutiyet Caddesi 34   34435 Istanbul , Beyoğlu   Turkey  


Puntos de Interés

21.4 km Atatürk International Airport

4 km The Blue Mosque

3.8 km Grand Bazaar

Guest reviews.

There is no better expert than a traveller.

Occidental Pera Istanbul

4.0/5 Round Indicators
| 187 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

89

Very good

28% Complete

53

Average

12% Complete

23

Poor

5% Complete

11

Very poor

5% Complete

11

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    Round Indicators
    lanreamao London, United Kingdom. 10/28/2019 Business

    “Occidental peru in summary”

    Very good experience in a warm friendly setting. The location is good for the average tourist who needs to be close to key places. Apart from the noise levels from the street on Saturday night the overall experience was very good.

    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Pera was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are also happy to read you found our hotel to be at a convenient location during your visit to İstanbul. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kindest regards The Management

    Round Indicators
    Coulsdon186338 London, United Kingdom. 10/23/2019 Solo travel

    “Brilliant hotel”

    Just come back from a week long stay at this hotel. It's a great place to stay. Very friendly, hard working staff who do everything they can to make your stay comfortable and relaxing. A visit to their indoor swimming pool and sauna is is so relaxing at the end of the day. I'm planning to go back soon.

    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kindest regards The Management

    Round Indicators
    Maria T 10/08/2019 Friends getaway

    “Careful”

    The deluxe room we had, was on 1st floor, we had for a view some walls and felt like prisoners. The humidity in the room was caused by mold in the room and water drops could be seen clearly. When I asked to clean my room in the morning no one did it until I got back and called the reception. Also the spa facilities were bad, the jacuzzi wasn’t working and the sauna was too dry to stay. Overall the hotel was clean and beautiful, the food was good.

    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel. Regarding the humidity, we are sorry if there was a problem in your room; we would have sent our maintenance staff immediately to repair it had we known. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kindest regards The Management

    Round Indicators
    Sherpa68256283684 10/04/2019 Business

    “Best location and sine noise”

    Location is good but pretty noisy rooms on weekends because of the night club on the hotel rooftop. Also, it has one of the worst lifts in the world that takes ages to move from one flood to another. Property is nice, well maintained and centrally located.

    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
     Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. I am also disappointed to read the disturbances caused by our rooftop and that it kept you awake all night. Had you informed a member of our Reception team I am certain this problem would have been rectified for you. We apologize for the sudden breakdown of one of our lifts during your stay and consequent wait experienced during this lapse of time, all installations in our hotel are constantly revised both by our onsite maintenance team and external companies to ensure that everything is functional and operational at all times; the reception team immediately contacted the external company in charge of the revision and reparation of our lifts to act immediately and minimize the impact on our guests' overall experience. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kindest regards The Management

    Round Indicators
    McTrail Dubai, United Arab Emirates. 10/03/2019

    “Birthday stay at Occidental Pera”

    We booked 11 rooms at the Occidental Pera as the base for a major holiday birthday weekend. The management and staff at the hotel were extremely helpful throughout the whole process, assisting with arranging airport transfers, guided tours and boat trips, giving restaurant guidance and so on. The rooms were great - with good facilities and being extremely clean. All of the staff are courteous, professional and friendly - and you get a strong feeling of Turkish hospitality the whole time you are a guest. The location of the hotel is very conveniently, sitting next to Istiklal Caddesi (a main shopping road with good cafes, restaurants and bars), the Pera area and within a short walking distance of Galata. Despite being next to these busy areas the street on which the hotel sits is quiet and feels very secure.

    EVALUATION

    Round Indicators

    • october 28 2019
    • London, United Kingdom
    • Business

    lanreamao

    “Occidental peru in summary”


    Very good experience in a warm friendly setting. The location is good for the average tourist who needs to be close to key places. Apart from the noise levels from the street on Saturday night the overall experience was very good.


    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Pera was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are also happy to read you found our hotel to be at a convenient location during your visit to İstanbul. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kindest regards The Management

    EVALUATION

    Round Indicators

    • october 23 2019
    • London, United Kingdom
    • Solo travel

    Coulsdon186338

    “Brilliant hotel”


    Just come back from a week long stay at this hotel. It's a great place to stay. Very friendly, hard working staff who do everything they can to make your stay comfortable and relaxing. A visit to their indoor swimming pool and sauna is is so relaxing at the end of the day. I'm planning to go back soon.


    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kindest regards The Management

    EVALUATION

    Round Indicators

    • october 8 2019
    • Friends getaway

    Maria T

    “Careful”


    The deluxe room we had, was on 1st floor, we had for a view some walls and felt like prisoners. The humidity in the room was caused by mold in the room and water drops could be seen clearly. When I asked to clean my room in the morning no one did it until I got back and called the reception. Also the spa facilities were bad, the jacuzzi wasn’t working and the sauna was too dry to stay. Overall the hotel was clean and beautiful, the food was good.


    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel. Regarding the humidity, we are sorry if there was a problem in your room; we would have sent our maintenance staff immediately to repair it had we known. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kindest regards The Management

    EVALUATION

    Round Indicators

    • october 4 2019
    • Business

    Sherpa68256283684

    “Best location and sine noise”


    Location is good but pretty noisy rooms on weekends because of the night club on the hotel rooftop. Also, it has one of the worst lifts in the world that takes ages to move from one flood to another. Property is nice, well maintained and centrally located.


    Occidental P, General Manager at Occidental Pera Istanbul, responded to this review
    Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. I am also disappointed to read the disturbances caused by our rooftop and that it kept you awake all night. Had you informed a member of our Reception team I am certain this problem would have been rectified for you. We apologize for the sudden breakdown of one of our lifts during your stay and consequent wait experienced during this lapse of time, all installations in our hotel are constantly revised both by our onsite maintenance team and external companies to ensure that everything is functional and operational at all times; the reception team immediately contacted the external company in charge of the revision and reparation of our lifts to act immediately and minimize the impact on our guests' overall experience. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kindest regards The Management

    EVALUATION

    Round Indicators

    • october 3 2019
    • Dubai, United Arab Emirates

    McTrail

    “Birthday stay at Occidental Pera”


    We booked 11 rooms at the Occidental Pera as the base for a major holiday birthday weekend. The management and staff at the hotel were extremely helpful throughout the whole process, assisting with arranging airport transfers, guided tours and boat trips, giving restaurant guidance and so on. The rooms were great - with good facilities and being extremely clean. All of the staff are courteous, professional and friendly - and you get a strong feeling of Turkish hospitality the whole time you are a guest. The location of the hotel is very conveniently, sitting next to Istiklal Caddesi (a main shopping road with good cafes, restaurants and bars), the Pera area and within a short walking distance of Galata. Despite being next to these busy areas the street on which the hotel sits is quiet and feels very secure.


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