Barceló Hotel Views  Karmina Palace Deluxe
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Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Manzanillo International Airport

20 km Manzanillo port

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Prizes and awards

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Barceló Karmina

4.0/5 Round Indicators
| 3815 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


ممتاز

47% Complete

1806

جيد جدًا

31% Complete

1208

مُرضي

11% Complete

441

سيئ

5% Complete

221

سيئ جدًا¡

3% Complete

139

التصفية حسب:

ترتيب حسب

    Round Indicators
    MrsKukorica كندا. 09/14/2018 زوجان

    “Amazing resort!”

    The place is breathtaking. Couldn't stop taking pictures! The rusty bridge is definitely an eyesore. Hotel was incredible. Pools are amazing! Beach was okay. The night shows need some work. Was a bit boring and the dancers could do so much better if the director of the show let them express themselves in the form of dance they are good at. I felt like they were forced to do dances that they couldn't do as well, and when it was time for them to show their own unique dance that they are great at they wowed us away. From a Vegan point of view , eating a plant based diet was a bit difficult. The foods we could have ate was always decorated with shredded cheese, then mixed into the food. Italian a'la carte the chef made us pasta with oil! Couldn't have the tomato sauce or the pesto sauce because both were mixed in with cheese already. No deserts at all the whole week. Would love to come back once the menu has more vegan options and labelled so we don't have to guess or ask the chefs all the time if its safe to eat.

    استجاب silviagalarza, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear MrsKukorica; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We take note of your observations regarding the vegan options in our buffet, we do everything possible to ensure that our customers can enjoy an enriching dining experience in a unique environment and with excellent service. Our team of chefs will continue working to surprise you with We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    Round Indicators
    Cynthia L montebello. 09/09/2018 العائلة

    “Pretty good”

    The rooms are a great size. The pool needs some upgrades and the room with the Decor. I didn’t know that we had to set reservations for the restaurant by 5pm and we didn’t get to go to the restaurant so that was a bummer.

    استجاب silviagalarza, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear Cynthia L; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Guest Experience Manager.

    Round Indicators
    Lovesbeach_9 Guadalajara, Mexico. 07/28/2018 العائلة

    “Never disappoints ”

    First time we select the master suite with pool and it was incredibly comfortable. One bedroom with king sized bed, large tv, big closet and your own bathroom with shower and tub. Another bedroom with two queen sized beds and a bathroom. There are two balconies, one with the pool another with a table and two beach chairs. There’s a small living room and dining room, a well stocked fridge and a sink. We ordered room service and it is really good. We will definitely return to the master suite.

    استجاب silviagalarza, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear Lovesbeach_9; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Karmina hotel and are delighted to read that we were able to match your holiday expectations. Thank you for the wonderful description of the Master Suite we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.

    Round Indicators
    Mac G 07/26/2018 العائلة

    “Not worth it”

    Service was not that great, I had to go get my drinks because the staff was not attentive. Food got boring because it was the same for 3days in a row. Food was good, just got tired of the same thing in a row.

    استجاب Citlally C, Guest Experience Manager في ‪Barcelo Karmina‬, لهذا التعليق
     Dear Guest: We would like to thank you for your preference in selecting our Barceló Karmina hotel for your holidays in Manzanillo, as well as for taking the time to tell us about your recent experience among us. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    Round Indicators
    Patricia S 07/21/2018 العائلة

    “Barceló Karmina Palace bad cleaning Services”

    The resort can be great if you contact Services every time you have an issue Hall ways with in the hotel are very dirty. If the cleaning ladies travel from room to room, I don’t understand how they don’t pick up the trash.

    استجاب Citlally C, Guest Experience Manager في ‪Barcelo Karmina‬, لهذا التعليق
     Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Karmina hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • سبتمبر 14 2018
    • كندا
    • زوجان

    MrsKukorica

    “Amazing resort!”


    The place is breathtaking. Couldn't stop taking pictures! The rusty bridge is definitely an eyesore. Hotel was incredible. Pools are amazing! Beach was okay. The night shows need some work. Was a bit boring and the dancers could do so much better if the director of the show let them express themselves in the form of dance they are good at. I felt like they were forced to do dances that they couldn't do as well, and when it was time for them to show their own unique dance that they are great at they wowed us away. From a Vegan point of view , eating a plant based diet was a bit difficult. The foods we could have ate was always decorated with shredded cheese, then mixed into the food. Italian a'la carte the chef made us pasta with oil! Couldn't have the tomato sauce or the pesto sauce because both were mixed in with cheese already. No deserts at all the whole week. Would love to come back once the menu has more vegan options and labelled so we don't have to guess or ask the chefs all the time if its safe to eat.


    استجاب silviagalarza, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear MrsKukorica; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We take note of your observations regarding the vegan options in our buffet, we do everything possible to ensure that our customers can enjoy an enriching dining experience in a unique environment and with excellent service. Our team of chefs will continue working to surprise you with We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • سبتمبر 9 2018
    • montebello
    • العائلة

    Cynthia L

    “Pretty good”


    The rooms are a great size. The pool needs some upgrades and the room with the Decor. I didn’t know that we had to set reservations for the restaurant by 5pm and we didn’t get to go to the restaurant so that was a bummer.


    استجاب silviagalarza, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear Cynthia L; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • يوليو 28 2018
    • Guadalajara, Mexico
    • العائلة

    Lovesbeach_9

    “Never disappoints ”


    First time we select the master suite with pool and it was incredibly comfortable. One bedroom with king sized bed, large tv, big closet and your own bathroom with shower and tub. Another bedroom with two queen sized beds and a bathroom. There are two balconies, one with the pool another with a table and two beach chairs. There’s a small living room and dining room, a well stocked fridge and a sink. We ordered room service and it is really good. We will definitely return to the master suite.


    استجاب silviagalarza, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear Lovesbeach_9; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Karmina hotel and are delighted to read that we were able to match your holiday expectations. Thank you for the wonderful description of the Master Suite we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • يوليو 26 2018
    • العائلة

    Mac G

    “Not worth it”


    Service was not that great, I had to go get my drinks because the staff was not attentive. Food got boring because it was the same for 3days in a row. Food was good, just got tired of the same thing in a row.


    استجاب Citlally C, Guest Experience Manager في ‪Barcelo Karmina‬, لهذا التعليق
    Dear Guest: We would like to thank you for your preference in selecting our Barceló Karmina hotel for your holidays in Manzanillo, as well as for taking the time to tell us about your recent experience among us. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • يوليو 21 2018
    • العائلة

    Patricia S

    “Barceló Karmina Palace bad cleaning Services”


    The resort can be great if you contact Services every time you have an issue Hall ways with in the hotel are very dirty. If the cleaning ladies travel from room to room, I don’t understand how they don’t pick up the trash.


    استجاب Citlally C, Guest Experience Manager في ‪Barcelo Karmina‬, لهذا التعليق
    Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Karmina hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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