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Barceló Hotel Views  Karmina Palace Deluxe
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Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Manzanillo International Airport

20 km Manzanillo port

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Prizes and awards

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Barceló Karmina

4.0/5 Round Indicators
| 4798 تعليقات النزلاء

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Comments

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    Round Indicators
    R3940MWserge 02/18/2020

    “our family vacation”

    Barcelo Karmina is a great place to vacation . Service was excellent, location was very nice and food was really good. We loved it. Great location, snorkeling, beautiful resort The rooms are very large, have a huge bathroom with large tub and shower, two sinks, have a sitting area with couch and chair, large balcony facing the pool and ocean.

    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear R3940MWsergioc: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Guest Experience Manager.

    Round Indicators
    Go826278 02/12/2020

    “Great location, snorkeling, beautiful resort”

    This resort is located very centrally, easy access to main street, buses, market, long beach beside great for walking, bay in front of resort has amazing snorkeling (many colors and varieties of fish, large and small, sea turtle, some coral), don't waste your money on a snorkeling tour as the bay is way better. The rooms are very large, have a huge bathroom with large tub and shower, two sinks, have a sitting area with couch and chair, large balcony facing the pool and ocean. Due to low occupancy, the a la carte restaurants only had one open every night. The food was good, lots of variety, the japanese a la carte was good the first night we went, then they changed the menu (much smaller, sushi only) and we were disappointed. The mexican a la carte was our least favorite (we had had mexican food in town and it was much better) however the view and ambiance of this restaurant was top notch!! The grounds of the hotel are beautiful. The adult pool area was very nice, not many chairs so did have to get there to get a spot, Daniel Hernandez was amazing - so friendly, big smile, visited, very prompt, awesome!! Manzanillo is a beautiful mexican get away, more people need to go to this gem!!

    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear Go826278: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests’ overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    Round Indicators
    nicholas962 02/07/2020

    “2 days stay”

    They wrongly accused me to have brought a girl without permission, a guy came and checked every corner of my room, even ask the person into the shower to show him bracelet... It took also 1:30 hour to get my food at my room and i asked for mayo... I called 2 times and after 1hour I just found out they would never come and they stopped answering to my calls. They also never wanted to let me go into the gym because i didnt have sports shoes... And I was a Premium Member...

    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear nicholas962: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    PetePortland_OR Portland, OR. 02/02/2020

    “Had an absolutely fabulous vacation!”

    Just returned from Karmina Palace and Manzanillo MX very early this morning after a weeks stay. Had one of the best vacations EVER!! This is the second time to KP. The first time was about 16 years ago. The hotel is beautiful, grand, stately. It has amazing pools and gardens. Our room was very large with an extremely spacious bathroom. LOVED the deep tub for soaking. Our maid for room 3202 was FANTASTIC! Wish I had her name. So many delightful people that we met and that served us so beautifully throughout the week. Our daughter loved playing volleyball with the hotel activities staff and the other tourists. The weather was pretty much near perfect with only a few showers but otherwise low 80's and wonderful sunshine. The reason I would not give this hotel five stars would be for the following reasons: rooms could use some updating, front entry to the hotel needs some help with vegetation to make it look more "WOW", I would not recommend writing on the glass above the buffet with grease markers (printed professional signage would be so much more classy), ala carte restaurants were delicious especially the Japanese and Mexican but you can only eat at them three times for a one week stay (a suggestion would be to charge more and let people go every day if they wanted), the buffet area looks a bit like a school cafeteria, and I would also make the buffet food more spectacular (good but average food at the buffet.) Absolutely loved the restaurant that was open for lunch that served off of a menu by the pools and served as the Italian restaurant at night. (One more improvement would be a better snack bar menu by the beach and the pool area.) I must also comment on one of your employees...his name is Eduardo (Nuno) Melendez. He teaches English to your staff. We met him on the hotel beach while he was selling us a snorkeling tour. What an absolute asset he is to your hotel and to Mexico!!!! Beyond delightful! You have a gem in Mr. Melendez.!! Truly, we can't say enough about the wonderful time of rest, fun, and delightful experiences that we had this past week at the Karmina Palace. Thank you to all of you that made our stay so special!

    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear PetePortland_OR: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Best regards, Guest Experience Manager

    Round Indicators
    Dan J سيتاك, واشنطن. 01/27/2020

    “Nice place, good food and nice grounds”

    Rooms were dated but very clean and functional.Food option were good but somewhat restricted (reservation process and available time slots). Food was good just not imaginative. Pools and grounds were great.

    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
     Dear Dan J: In reference to the inconveniences that you kindly mention us, we ask you a sincere apology for not having managed to exceed your expectations; your opinion is of extreme importance to us, as it helps us improve our services. We have shared your words with the Heads of the corresponding Departments to avoid such inconvenient in the future. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • فبراير 18 2020

    R3940MWserge

    “our family vacation”


    Barcelo Karmina is a great place to vacation . Service was excellent, location was very nice and food was really good. We loved it. Great location, snorkeling, beautiful resort The rooms are very large, have a huge bathroom with large tub and shower, two sinks, have a sitting area with couch and chair, large balcony facing the pool and ocean.


    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear R3940MWsergioc: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • فبراير 12 2020

    Go826278

    “Great location, snorkeling, beautiful resort”


    This resort is located very centrally, easy access to main street, buses, market, long beach beside great for walking, bay in front of resort has amazing snorkeling (many colors and varieties of fish, large and small, sea turtle, some coral), don't waste your money on a snorkeling tour as the bay is way better. The rooms are very large, have a huge bathroom with large tub and shower, two sinks, have a sitting area with couch and chair, large balcony facing the pool and ocean. Due to low occupancy, the a la carte restaurants only had one open every night. The food was good, lots of variety, the japanese a la carte was good the first night we went, then they changed the menu (much smaller, sushi only) and we were disappointed. The mexican a la carte was our least favorite (we had had mexican food in town and it was much better) however the view and ambiance of this restaurant was top notch!! The grounds of the hotel are beautiful. The adult pool area was very nice, not many chairs so did have to get there to get a spot, Daniel Hernandez was amazing - so friendly, big smile, visited, very prompt, awesome!! Manzanillo is a beautiful mexican get away, more people need to go to this gem!!


    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear Go826278: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests’ overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • فبراير 7 2020

    nicholas962

    “2 days stay”


    They wrongly accused me to have brought a girl without permission, a guy came and checked every corner of my room, even ask the person into the shower to show him bracelet... It took also 1:30 hour to get my food at my room and i asked for mayo... I called 2 times and after 1hour I just found out they would never come and they stopped answering to my calls. They also never wanted to let me go into the gym because i didnt have sports shoes... And I was a Premium Member...


    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear nicholas962: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    تقييم

    Round Indicators

    • فبراير 2 2020
    • Portland, OR

    PetePortland_OR

    “Had an absolutely fabulous vacation!”


    Just returned from Karmina Palace and Manzanillo MX very early this morning after a weeks stay. Had one of the best vacations EVER!! This is the second time to KP. The first time was about 16 years ago. The hotel is beautiful, grand, stately. It has amazing pools and gardens. Our room was very large with an extremely spacious bathroom. LOVED the deep tub for soaking. Our maid for room 3202 was FANTASTIC! Wish I had her name. So many delightful people that we met and that served us so beautifully throughout the week. Our daughter loved playing volleyball with the hotel activities staff and the other tourists. The weather was pretty much near perfect with only a few showers but otherwise low 80's and wonderful sunshine. The reason I would not give this hotel five stars would be for the following reasons: rooms could use some updating, front entry to the hotel needs some help with vegetation to make it look more "WOW", I would not recommend writing on the glass above the buffet with grease markers (printed professional signage would be so much more classy), ala carte restaurants were delicious especially the Japanese and Mexican but you can only eat at them three times for a one week stay (a suggestion would be to charge more and let people go every day if they wanted), the buffet area looks a bit like a school cafeteria, and I would also make the buffet food more spectacular (good but average food at the buffet.) Absolutely loved the restaurant that was open for lunch that served off of a menu by the pools and served as the Italian restaurant at night. (One more improvement would be a better snack bar menu by the beach and the pool area.) I must also comment on one of your employees...his name is Eduardo (Nuno) Melendez. He teaches English to your staff. We met him on the hotel beach while he was selling us a snorkeling tour. What an absolute asset he is to your hotel and to Mexico!!!! Beyond delightful! You have a gem in Mr. Melendez.!! Truly, we can't say enough about the wonderful time of rest, fun, and delightful experiences that we had this past week at the Karmina Palace. Thank you to all of you that made our stay so special!


    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear PetePortland_OR: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Best regards, Guest Experience Manager

    تقييم

    Round Indicators

    • يناير 27 2020
    • سيتاك, واشنطن

    Dan J

    “Nice place, good food and nice grounds”


    Rooms were dated but very clean and functional.Food option were good but somewhat restricted (reservation process and available time slots). Food was good just not imaginative. Pools and grounds were great.


    استجاب bkarmina19, Guest Experience Manager. في ‪Barcelo Karmina‬, لهذا التعليق
    Dear Dan J: In reference to the inconveniences that you kindly mention us, we ask you a sincere apology for not having managed to exceed your expectations; your opinion is of extreme importance to us, as it helps us improve our services. We have shared your words with the Heads of the corresponding Departments to avoid such inconvenient in the future. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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